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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375746 Views

541 replies

34 likes

Account
Free
  • 375746 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
  • 0 replies
  • 7 likes

Huawei nova 7i and android Emui 10.0.1 compatibility with spotify

PlanPremiumCountryOmanDeviceHuawei nova 7iOperating SystemAndriod Emui 10.0.1 My Question or IssueI downloaded spotify but the app only show black screen , later on I discovered that it's not compatible with Emui 10.0.1 , Is there a way around it ?

Visitor

  Plan Premium Country Oman Device Huawei nova 7i Operating System Andriod Emui 10.0.1   My Question or Issue I downloaded spotify but the app only show black screen , later...

901 Views

0 replies

0 likes

  • 901 Views
  • 0 replies
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Albums download disappear

I got Premium Spotify (Family plan) in Brazil, I'm using a Moto E4, running on Android 7.1.1 I can download playlists as expected and they are still there when I'm back, but if I download albums, close the app and open it again, the downloaded albums...

Visitor

I got Premium Spotify (Family plan) in Brazil, I'm using a Moto E4, running on Android 7.1.1   I can download playlists as expected and they are still there when I'm back, but if I download ...

616 Views

0 replies

0 likes

Android
downloads
  • 616 Views
  • 0 replies
  • 0 likes

Spotify Connect & Autoplay doesn't working

PlanPremium DeviceSamsung A30 (SM-A305F) + Lenovo Laptop Operating SystemAndroid 10 + Windows 10 My Question or IssueSince I bought the Premium version, Spotify became more laggy and buggy. Everytime the music stops, Spotify Connect on my phone stop ...

Newbie

Plan Premium   Device Samsung A30 (SM-A305F) + Lenovo Laptop   Operating System Android 10 + Windows 10   My Question or Issue Since I bought the Premium version, Spotify bec...

767 Views

0 replies

2 likes

  • 767 Views
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Superuser Contribution Spotify App says i'm playing a different song on my pc than im actually listening to

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueMy Spotify App says that i'm playing "Hey Now" on my Computer, while it is playing a different song entirely, and if i want to continue listening from p...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue My Spotify App says that i'm playing "Hey Now" on my Computer, while it is p...

1250837795

Newbie

1778 Views

2 replies

0 likes

  • 1778 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops after 10 sec

PlanFreeCountryIndiaDeviceSamsung Galaxy A70sOperating SystemAndroid 10 My Question or IssueI recently updated to android 10 and after that spotify start giving this issue that the music stops after or before 10 sec on device and shows no internet co...

Visitor

Plan Free Country India Device Samsung Galaxy A70s Operating System Android 10   My Question or Issue I recently updated to android 10 and after that spotify start giving this issue th...

Katerina

Spotify Legend

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

All references to queue are missing

PlanFreeCountryUSADeviceGalaxy S8Operating SystemAndroid My Question or IssueWhat I tried already: Restart phone. Full clean install with cleared cache and storage. Problem: I don't see add to queue anywhere. Nor do I see any way to view or manage th...

Visitor

  Plan Free Country USA Device Galaxy S8 Operating System Android   My Question or Issue What I tried already: Restart phone. Full clean install with cleared cache and storage.&n...

550 Views

0 replies

0 likes

queue
  • 550 Views
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  • 0 likes

Excessive data usage android

I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue or I will have to delete an app that I truly enjoy u...

Casual Listener

I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue o...

Troubled1

Casual Listener

632 Views

3 replies

0 likes

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  • 3 replies
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Gapless playback and smooth transition between tracks (but still using gapless)

DeviceAndroid This feature clearly does not work properly on Spotify, I get so many times shi... transitions between track, I haven't activated the crossfade option because i don't like it. There's clearly something not properly implemented here

Visitor

  Device Android   This feature clearly does not work properly on Spotify, I get so many times shi... transitions between track, I haven't activated the crossfade option because i don't...

user-removed

Not applicable

803 Views

2 replies

1 likes

  • 803 Views
  • 2 replies
  • 1 likes

Bad sound (cracks and plops) on philips android tv, using Spotify app.

Hello, Cannot find a solution but it anoys me badlySince a few weeks the spotify app cracks, distorts and blips while playing music. Tried reinstalling app, no luck. No problem with other apps like radio or youtube or tv... only spotify. Someone... H...

Casual Listener

Hello,  Cannot find a solution but it anoys me badly Since a few weeks the spotify app cracks, distorts and blips while playing music.  Tried reinstalling app, no luck. No problem with o...

Dre16

Casual Listener

633 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Spotify Stopped playing 1-3 songs while in Offline Mode (Premium Account)

I subscribe a week ago and I just found out that after playing 1-3 songs or 3-7mins (randomly) while in offline mode, it just suddenly stops. Spotify app is gone, it just like the app is closed automatically.I tried:1. clear cache/data, restart2. ful...

Casual Listener

I subscribe a week ago and I just found out that after playing 1-3 songs or 3-7mins (randomly) while in offline mode, it just suddenly stops. Spotify app is gone, it just like the app is closed autom...

anboo

Visitor

2313 Views

8 replies

0 likes

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  • 8 replies
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Solved!! Share the music

Every time I try to share my music, the app close!I already uninstall the app and restarted the phone and the problems wasn't solvedPlanPremiumCountry BrazilDeviceMoto Z2 PlayOperating SystemAndroid Oreo My Question or IssueEvery time I try to share ...

Casual Listener

Every time I try to share my music, the app close! I already uninstall the app and restarted the phone and the problems wasn't solved Plan Premium Country  Brazil Device Moto Z2 Play Ope...

dhanylllo

Visitor

6470 Views

12 replies

4 likes

  • 6470 Views
  • 12 replies
  • 4 likes

Connections Notificatiom

PlanPremiumCountryJapanDeviceGalaxy S10Operating SystemAndroid 10 My Question or IssueRecently whenever I connect to Bluetooth Spotify shows this notification for "connections" but disappears as soon as I disconnect. Even if I end the app process it ...

Newbie

Plan Premium Country Japan Device Galaxy S10 Operating System Android 10   My Question or Issue Recently whenever I connect to Bluetooth Spotify shows this notification for "connection...

711 Views

0 replies

0 likes

Android
Bluetooth device management
Connections
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Airpods Low volume

I have airpods and an old android halo running android 7. I get this issue where i get EXTREMELY low volume on spotify. Just spotify too. I've seen posts like this, and changing absolute volume doest work. And ive looked everywhere for a media sync b...

Casual Listener

I have airpods and an old android halo running android 7. I get this issue where i get EXTREMELY low volume on spotify. Just spotify too. I've seen posts like this, and changing absolute volume doest...

dangalg

Casual Listener

7142 Views

5 replies

0 likes

  • 7142 Views
  • 5 replies
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Solved!!Superuser Contribution Pause/play on lock not functioning

PlanPremiumCountryCANADADeviceSAMSUNG A70Operating SystemAndroid 9 My Question or IssueOnly the next/last song buttons work on the lock screen. Pause play animates but does not do anything. Have performed clean reinstall, turned off power optimizatio...

Casual Listener

Plan Premium Country CANADA Device SAMSUNG A70 Operating System Android 9   My Question or Issue Only the next/last song buttons work on the lock screen. Pause play animates but does n...

Burrcore

Casual Listener

2414 Views

4 replies

2 likes

Lock Screen Issues
  • 2414 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can not share insta story

PlanPremium/FamilyCountryTurkeyDeviceXiaomi mi 6Operating SystemAndroid 9, miui 11.0.3 global rom My Question or IssueHello i try to share insta story but there is only 'direct' option.Not stories.What should i do

Visitor

  Plan Premium/Family Country Turkey Device Xiaomi mi 6 Operating System Android 9, miui 11.0.3 global rom   My Question or Issue Hello i try to share insta story but there is on...

ReiniKopschar

Visitor

942 Views

2 replies

1 likes

Instagram
Story
storysharing
  • 942 Views
  • 2 replies
  • 1 likes

Spotify starts after phone call im my bluetooth buds

spotify automatically starts after phone calls in my samsung buds+ or mine BT in the car. even though I had no music on before the calls. .. solution?PlanPremiumCountrySwedenDeviceGalaxy 9+ (samsung buds +) Piooner car stereoOperating SystemAndroid M...

Visitor

spotify automatically starts after phone calls in my samsung buds+ or mine BT in the car. even though I had no music on before the calls. .. solution? Plan Premium Country Sweden Device Galaxy ...

353 Views

0 replies

0 likes

  • 353 Views
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  • 0 likes

Superuser Contribution Lockscreen controls do not work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s8Operating SystemAndroid version 9 My Question or IssueThe controls for Spotify on my lock screen have ceased to work. I can't pause or change the selection. This is kinda dangerous for me while I'...

Music Fan

  Plan Premium Country United States Device Samsung Galaxy s8 Operating System Android version 9   My Question or Issue The controls for Spotify on my lock screen have ceased to...

Xenia

Moderator

719 Views

4 replies

0 likes

  • 719 Views
  • 4 replies
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Superuser Contribution Can't mark podcast as played or unplayed.

PlanPremiumCountryFinland DeviceHuawei P10 LiteOperating System My Question or IssueWhen i press the mark as played, or mark as unplayed button, nothing happens. It just stays the same, so when i have played a podcast, i can never unplay it.

Visitor

Plan Premium Country Finland   Device Huawei P10 Lite Operating System     My Question or Issue When i press the mark as played, or mark as unplayed button, nothing happen...

Ivan

Spotify Legend

578 Views

1 replies

1 likes

  • 578 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloads happens again and again and Login Issues

PlanPremiumCountryINDIADeviceSAMSUNG GALAXY A8 starOperating System Android Pie My Question or IssueI was traveling on an airplane and it so happened that as soon as I lost connectivity, I wasn't able to open the app and it asked me to log in.And it ...

Casual Listener

Plan Premium Country INDIA Device SAMSUNG GALAXY A8 star Operating System  Android Pie   My Question or Issue I was traveling on an airplane and it so happened that as soon ...

harry_spot

Casual Listener

705 Views

3 replies

0 likes

downloads
Login
  • 705 Views
  • 3 replies
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Superuser Contribution I cant share playlists i made on instagram! I can share individual songs/others playlists.

PlanPremium CountryUnited States DeviceAndroid/ j7 starOperating SystemAndroid My Question or IssueI cant share playlists i made but have no problem sharing individual songs or other peoples playlists. Whenever i try, spotify tells me i cant share at...

Newbie

Plan Premium  Country United States  Device Android/ j7 star Operating System Android   My Question or Issue I cant share playlists i made but have no problem sharing individ...

Ivan

Spotify Legend

561 Views

1 replies

0 likes

sharing
  • 561 Views
  • 1 replies
  • 0 likes