Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5343 Views

0 replies

6 likes

  • 5343 Views
  • 0 replies
  • 6 likes

Why is this app so HORRIBLY SLOW???

PlanPremiumCountryBrazilDeviceMoto X PlayOperating SystemAndroid 7.1.2 Nougat My Question or IssueI can't wrap my head around how HORRIBLE the Android app is. It takes AN ETERNITY to do ANYTHING in it, including playing/pausing songs, downloading, se...

Casual Listener

Plan Premium Country Brazil Device Moto X Play Operating System Android 7.1.2 Nougat   My Question or Issue I can't wrap my head around how HORRIBLE the Android app is. It takes AN ETE...

394 Views

0 replies

2 likes

  • 394 Views
  • 0 replies
  • 2 likes

Playback will not launch in geolcations where phone is unlocked

PlanFamily PremiumCountryUSDeviceOnePlus 7 Pro Model GM1915Operating SystemAndroid 9Oxygen OS 9.5.11GM31CBSpotify Version 8.5.30.579My Question or IssueI've noticed playback in my car does not function at work or at home. My first thought was low str...

Casual Listener

Plan Family Premium Country US Device OnePlus 7 Pro Model GM1915 Operating System Android 9 Oxygen OS 9.5.11GM31CB Spotify Version 8.5.30.579 My Question or Issue I've noticed playback in ...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium doesn't update recent shortcuts on home screen (Nova Launcher Prime)

PlanPremiumCountryPolandDeviceXiaomi Redmi 7AOperating SystemAndroid 9My Question or IssueOn Spotify Free I could create shortcuts on my home screen (screen 2) by long pressing the Spotify Icon (screen 1). After changing to Premium, the recent listen...

Regular

Plan Premium Country Poland Device Xiaomi Redmi 7A Operating System Android 9 My Question or Issue On Spotify Free I could create shortcuts on my home screen (screen 2) by long pressing the ...

Luan

Spotify Star

3831 Views

5 replies

0 likes

Shortcut
  • 3831 Views
  • 5 replies
  • 0 likes

Shuffle all offline music

PlanPremiumCountryCzech republicDeviceHonor 9Operating SystemAndroid 9 My Question or IssueI just migrated from Deezer and during 3 days I was not able to find such a basic function like shuffle all offline music. Can somebody please give me some hin...

Newbie

Plan Premium Country Czech republic Device Honor 9 Operating System Android 9   My Question or Issue I just migrated from Deezer and during 3 days I was not able to find such a basic f...

Luan

Spotify Star

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

I can't log in on andriod tv

I need help, I installed/re-installed spotify on you andriod tv details below I can't get the pin to pair an I also cannot log in with my email and password. I'm really running out of ideas When I try and start my phone to pair it that way, it detect...

Visitor

I need help, I installed/re-installed spotify on you andriod tv details below   I can't get the pin to pair an I also cannot log in with my email and password.   I'm really running out ...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Spotify crashing anytime I click on menu icon

premium, usa DeviceUMIDIGI A5proOperating SystemAndroid Version 9 My Question or Issue:Anytime I click on the 3 vertical periods...To access options like add to playlist or go to artist page, spotify crashes. Its been this

Visitor

premium, usa   Device UMIDIGI  A5pro Operating System Android Version 9   My Question or Issue: Anytime I click on the 3 vertical periods . . . To access options like add ...

Luan

Spotify Star

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

voice search in galaxy watch active 2 doesn´t works in standalone mode

PlanpremiumCountryMexicoDevicegalaxy watch active 2Operating Systemtizen 4.0.0.7 My Question or Issuehi, does anyone know why my galaxy watch active 2 voice search don´t works when im in standalone mode?? . when i pick SEARCH the watch says ¨tap and ...

Visitor

Plan premium Country Mexico Device galaxy watch active 2 Operating System tizen 4.0.0.7   My Question or Issue hi, does anyone know why my galaxy watch active 2 voice search don´t work...

826 Views

0 replies

0 likes

galaxy watch active 2
Voice Search
  • 826 Views
  • 0 replies
  • 0 likes

Solved!! Paste into search no longer working

PlanPremiumCountryUKDeviceSony XZ3Operating SystemAndroid 10 My Question or Issue When attempting pasting into the search bar on the Android app, it comes up with "Autofill" rather than "Paste". If I choose this, I'm given a choice of various saved p...

Casual Listener

Plan Premium Country UK Device Sony XZ3 Operating System Android 10   My Question or Issue   When attempting pasting into the search bar on the Android app, it comes up with "Aut...

Luan

Spotify Star

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

I can't share music to Instagram story

I can't share music to Instagram story. The icon Instagram story on share page on app, it doesn't appear. Even though I put more, it doesn't appear same. PlanPremiumCountryThailandDeviceSamsung Galaxy Note 10Operating SystemAndroid Pie(9) My Question...

Visitor

I can't share music to Instagram story. The icon Instagram story on share page on app, it doesn't appear. Even though I put more, it doesn't appear same.    Plan Premium Country Th...

ardacebi

Composer

1104 Views

1 replies

1 likes

instagram story
  • 1104 Views
  • 1 replies
  • 1 likes

Downloaded music deleted after some minutes

PlanPremium FamilyCountryGermanyDeviceHuawei P9 / Honor 5COperating System(Android 7/8/9) My Question or IssueHi, i've a Problem with one of the accounts of my family premium pack.If the account download some music it is marked as downloaded. After s...

Newbie

Plan Premium Family Country Germany Device Huawei P9 / Honor 5C Operating System (Android 7/8/9)   My Question or Issue Hi,    i've a Problem with one of the accounts of my...

Luan

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify freezes when trying to share and a long etc.

PlanFree and PremiumCountry AllDeviceRedmi 6AOperating System(Android.)In my case the problem came when updating the Xiaomi miui 10.4 My Question or IssueThe app freezes when clicking the three dots, when trying to share a song, playlist, artist, etc...

Regular

Plan Free and Premium Country All Device Redmi 6A Operating System (Android.) In my case the problem came when updating the Xiaomi miui 10.4   My Question or Issue The app fre...

mikepro

Regular

1128 Views

4 replies

6 likes

  • 1128 Views
  • 4 replies
  • 6 likes

Freeze in Redmi Note 8 Pro

PlanFamilyCountryIrelandDeviceXiaomi Redmi Note 8 Pro 128GBOperating SystemMIUI Global 10.4.5 (Android 9)My Question or IssueFrom any screen that at the top right corner the three dots are showing (player, playlist view, album, artist...) in this dev...

Regular

Plan Family Country Ireland Device Xiaomi Redmi Note 8 Pro 128GB Operating System MIUI Global 10.4.5 (Android 9) My Question or Issue From any screen that at the top right corner the three d...

corsario

Regular

4446 Views

5 replies

2 likes

Android
Redmi
Xiaomi
  • 4446 Views
  • 5 replies
  • 2 likes

Google Assistant plays wrong version of song.

When I ask Google Assistant to play a song (Android version 8.10 - latest versions of Spotify and Google Assistant) it seems to default to a live or an obscure version (acoustic, remix) of the song. The same issue was reported in Sept 2018 and report...

Newbie

When I ask Google Assistant to play a song (Android version 8.10 - latest versions of Spotify and Google Assistant) it seems to default to a live or an obscure version (acoustic, remix) of the song. ...

598 Views

0 replies

5 likes

  • 598 Views
  • 0 replies
  • 5 likes

Solved!! Spotify Download Post Issue

PlanPremiumCountryBrazilDeviceMoto G5s PlusOperating System Android 9.0My Question or Issue My problem is, every time the download comes out,I've never seen a program fail so much in life to do it like spotify!Every time spotify pulls out the downloa...

Newbie

Plan Premium Country Brazil Device Moto G5s Plus Operating System   Android 9.0 My Question or Issue   My problem is, every time the download comes out, I've never seen a p...

Luan

Spotify Star

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Audio out via USB on Android 10

Plan: Premium FamilyDevice: Pixel 2, Pixel 2 XLOS: Android 10, BuildQP1A.191005.007.A1My Question or IssueOver the past few weeks, USB-C audio out has been causing major headaches for both mine and my wife's devices. Both seem to be occurring in the ...

Roadie

Plan: Premium Family Device: Pixel 2, Pixel 2 XL OS: Android 10, BuildQP1A.191005.007.A1 My Question or Issue Over the past few weeks, USB-C audio out has been causing major headaches for both ...

1411 Views

0 replies

1 likes

  • 1411 Views
  • 0 replies
  • 1 likes

Spotify Connect broken for albums

PlanPremiumCountryGermany DeviceSamsung A5Operating SystemAndroid 8.0.0 My Question or IssueSince a couple of days, the Connect feature won't connect to my remote devices when selecting an album while playlists do connect normally. This happens with ...

Music Fan

Plan Premium Country Germany   Device Samsung A5 Operating System Android 8.0.0   My Question or Issue Since a couple of days, the Connect feature won't connect to my remote devi...

510 Views

0 replies

1 likes

Connect
  • 510 Views
  • 0 replies
  • 1 likes

Spotify opens and plays by itself!

PlanPremiumCountryNLDeviceS8Operating SystemAndroid 9 My Question or IssueSpotify opens and plays by itself! I knew this was an issue before and that there was a fix for it. However, this never happened to me until yesterday. It's extremely frustrati...

Casual Listener

Plan Premium Country NL Device S8 Operating System Android 9   My Question or Issue Spotify opens and plays by itself! I knew this was an issue before and that there was a fix for it. ...

Luan

Spotify Star

1142 Views

3 replies

1 likes

  • 1142 Views
  • 3 replies
  • 1 likes

Spotify Connect, streaming from phone, cannot play album only single songs

PlanPremium FamilyCountryGermany DevicePixel 2Operating SystemAndroid 10 My Question or Issue When streaming an album from my phone to a Spotify Connect speaker (Teufel Raumfeld One S 1st Gen), the same song repeats over and over. Sometimes it also s...

Visitor

Plan Premium Family Country Germany   Device Pixel 2 Operating System Android 10   My Question or Issue   When streaming an album from my phone to a Spotify Connect sp...

thiemoe

Visitor

751 Views

1 replies

1 likes

  • 751 Views
  • 1 replies
  • 1 likes

Can't play recently played neither saved artists

PlanPremiumCountryLatviaDevice(Sony Xperia )Operating System(Android) My Question or IssueI'm trying to play recently played or saved artists, but the page shows that: "You have no playable songs by "Artist". Go to settings to show unplayable songs. ...

Casual Listener

Plan Premium Country Latvia Device (Sony Xperia ) Operating System (Android)   My Question or Issue I'm trying to play recently played or saved artists, but the page shows that: &nbsp...

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

Songs will stop playing randomly.

My Issue/ Problem: There will be like a day where you can listen without any issues. Then the next day, you can't make it through a song without stopping 20 times. The stops are completely random. Music sometimes comes back on when I open my phone up...

Casual Listener

My Issue/ Problem:   There will be like a day where you can listen without any issues. Then the next day, you can't make it through a song without stopping 20 times. The stops are completely r...

chibears198534

Casual Listener

683 Views

2 replies

1 likes

Random stopping of music
  • 683 Views
  • 2 replies
  • 1 likes