Announcements
Happy Values Week! Today we celebrate *Team Work* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 67654 Views
  • 69 replies
  • 26 likes
  • 67654 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28939 Views
  • 5 replies
  • 0 likes
  • 28939 Views
  • 5 replies
  • 0 likes

sneaky dash - Mendler keeps playing instead of my playlist

I have a premium family plan and when playing on my Samsung 10e a tune I have never hear of and never play keeps coming up and knocks out my playlist and then keeps playing. If I go back to my playlist, a couple of my songs play and then this track c...

  • Visitor
  • I have a premium family plan and when playing on my Samsung 10e a tune I have never hear of and never play keeps coming up and knocks out my playlist and then keeps playing.  If I go back to my ...
  • 340 Views
  • 0 replies
  • 0 likes
  • Virus
  • 340 Views
  • 0 replies
  • 0 likes

No follow friends button/find friends

PlanFreeCountryUSADeviceHuawei SE MateOperating SystemAndroid App (8.5.44.941) My Question or IssueSeveral of my friends have followed me on Spotify, but I can't see them or see any other followers I have. I can access their profiles, but there is no...

  • Visitor
  • Plan Free Country USA Device Huawei SE Mate Operating System Android App (8.5.44.941)   My Question or Issue Several of my friends have followed me on Spotify, but I can't see them or ...
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

Minhas músicas não carregam no android. / My songs don't load on android.

PlanPremiumCountryBrasilDevice(Motorola Z2 play)Operating System(Android 7.1.1) My Question or IssueNão consigo ouvir nenhuma música, a principio a versão mais atualizada do Spotify não faz login, o aplicativo carrega, carrega e não faz login. Baixei...

  • Visitor
  • Plan Premium Country Brasil Device (Motorola Z2 play) Operating System (Android 7.1.1)   My Question or Issue Não consigo ouvir nenhuma música, a principio a versão mais atualizada do ...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Spotify keeps going offline/logging off

Hi there. My Spotify keeps logging off almost every day and I have to relog every time, then I have to re download all songs I already did download the day before.This has been a huge problem for me since the last 4-5 updates, but, before that, I've ...

  • Casual Listener
  • Hi there.    My Spotify keeps logging off almost every day and I have to relog every time, then I have to re download all songs I already did download the day before. This has been a hug...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify links in Facebook Messenger open in browser player, not Spotify App

If a friend uses Share/Facebook Messenger in Spotify to send a link to me, when I the click it, lets me choose between playing thesong in the browser player or to download and install the Spotify app (which I already have). How can I make shared Spot...

  • Regular
  • If a friend uses Share/Facebook Messenger in Spotify to send a link to me, when I the click it, lets me choose between playing  thesong in the browser player or to download and install the Spoti...
  • Ivan
  • Spotify Legend
  • 7796 Views
  • 4 replies
  • 4 likes
  • 7796 Views
  • 4 replies
  • 4 likes

How to stop or pause SpotifyAppRemote media player?

PlanFree/PremiumIndia Device(All Android Device)Operating System(Android) My Question or IssueHi, I have implemented SpotifyAppRemote Api with my application. I have to playing playlist with spotifyAppRemote Api, I need to stop remote media player fr...

  • Visitor
  • Plan Free/Premium India   Device (All Android Device) Operating System (Android)   My Question or Issue Hi, I have implemented SpotifyAppRemote Api with my application. I have to ...
  • 453 Views
  • 0 replies
  • 0 likes
  • 453 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify stops playing randomly

I have a Samsung Note 9 with the latest update of Spotify and I'm using some Powerbeats 3 connected wirelessly through my phone. The issue is that as I'm listening to my music, spotify will just stop playing through my headphones, however when I chec...

  • Newbie
  • I have a Samsung Note 9 with the latest update of Spotify and I'm using some Powerbeats 3 connected wirelessly through my phone.   The issue is that as I'm listening to my music, spotify will ...
  • Ivan
  • Spotify Legend
  • 4568 Views
  • 6 replies
  • 0 likes
  • 4568 Views
  • 6 replies
  • 0 likes

How to launch an Android Intent to search for and play a song on the Spotify app

I'm developing an application and would like to launch the Spotify app and have it search for and play a song. The following command line works with Google Play Music but not with Spotify: adb shell am start -a "android.media.action.MEDIA_PLAY_FROM_S...

  • Newbie
  • I'm developing an application and would like to launch the Spotify app and have it search for and play a song.  The following command line works with Google Play Music but not with Spotify: &nb...
  • 2170 Views
  • 0 replies
  • 0 likes
  • 2170 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to Chromecast audio anymore

PlanPremiumCountryAustria DeviceHuawei P10 Lite (my account)Huawei Mate 20 Lite (account of my wife) Operating SystemAndroid 8, Spotify: 8.5.11.762Android 9, Spotify: 8.5.11.762 My Question or IssueChromecast Audio worked yesterday, but today it just...

  • Casual Listener
  • Plan Premium Country Austria   Device Huawei P10 Lite (my account) Huawei Mate 20 Lite (account of my wife)   Operating System Android 8, Spotify: 8.5.11.762 Android 9, Spotify: ...
  • ttmitcham
  • Newbie
  • 41685 Views
  • 39 replies
  • 26 likes
  • 41685 Views
  • 39 replies
  • 26 likes

Sleep timer unavailable when offline

PlanPremiumCountryGermanyDeviceSamsung S8+Operating SystemAndroid My Question or IssueWhen Spotify cannot reach servers the song menu is unavailable when in song view, meaning you cannot set a sleep timer. I am having trouble recreating it unfortunat...

  • Newbie
  •   Plan Premium Country Germany Device Samsung S8+ Operating System Android   My Question or Issue When Spotify cannot reach servers the song menu is unavailable when in song view...
  • 882 Views
  • 0 replies
  • 1 likes
  • 882 Views
  • 0 replies
  • 1 likes

Consistently plays the same wrong track.

PlanPremiumCountryUKDevice(Samsung S7 Edge and OnePlus 7 Pro)Operating System(Android 9 and 10) My Question or IssueWhen the bug manifests, whatever I try to play, the phone plays the same wrong track - "Do it again - Remastered 2001 by The Beach Boy...

  • Newbie
  • Plan Premium Country UK Device (Samsung S7 Edge and OnePlus 7 Pro) Operating System (Android 9 and 10)   My Question or Issue When the bug manifests, whatever I try to play, the phone ...
  • 354 Views
  • 0 replies
  • 0 likes
  • wrong track
  • 354 Views
  • 0 replies
  • 0 likes

Solved!! Random songs play over my selections

When trying to play my podcasts or songs it will play them for a few seconds then start trying to play songs that i didn't select or have in any of my lists. It is persistent in always trying to play these songs so I can't listen to what I want.I did...

  • Visitor
  • When trying to play my podcasts or songs it will play them for a few seconds then start trying to play songs that i didn't select or have in any of my lists. It is persistent in always trying to play...
  • Emilia_8
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Mobile: play, shuffle folders

Hey! I really like the folders function but I am not able to use it on my android. The option to play the entire folder doesn't seem te be there. What do I do?Thanks!PlanPremiumCountryBelgiumDevicesamsung

  • Visitor
  • Hey!   I really like the folders function but I am not able to use it on my android. The option to play the entire folder doesn't seem te be there. What do I do? Thanks! Plan Premium Count...
  • Emilia_8
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

In car Bluetooth - audio stuttering

PlanFamily PremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid 9.1.0.371Vehicle BluetoothNissan X-trail 2017 My Question or IssueFor the last few months audio whilst using Bluetooth in my car is stuttering and making Spotify unusable. I've tr...

  • Visitor
  • Plan Family Premium Country UK Device Huawei P20 Pro Operating System Android 9.1.0.371 Vehicle Bluetooth Nissan X-trail 2017   My Question or Issue For the last few months audio whi...
  • 654 Views
  • 0 replies
  • 1 likes
  • 654 Views
  • 0 replies
  • 1 likes

Queue re-shuffles when connecting to car bluetooth.

PlanPremium FamilyCountryUSADevice(Samsung Galaxy s10+)Operating System(Android 10) My Question or IssueI've been having this issue now for months where the queue I've build up resets when I connect to Bluetooth in my car and it only happens in a car...

  • Casual Listener
  • Plan Premium Family Country USA Device (Samsung Galaxy s10+) Operating System (Android 10)   My Question or Issue I've been having this issue now for months where the queue I've build ...
  • 365 Views
  • 0 replies
  • 3 likes
  • 365 Views
  • 0 replies
  • 3 likes

Spotify does not reliably change the display to show the next song

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10e My Question or IssueThe in-app display with artwork in the middle and the bar showing elapsed time on the bottom will not reliably change when a song ends and the next one begins. I have notice...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy S10e   My Question or Issue The in-app display with artwork in the middle and the bar showing elapsed time on the bottom will not...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Why is Behind the Lyrics forced and not an option?

PlanPremiumCountryUSADeviceOnePlus 7 ProOperating SystemAndroid 9 My Question or IssueWhy is Behind the Lyrics forced and not an option like it was before? Doesn't make sense why a partnership with Genius has to be forced down Premium paying customer...

  • Newbie
  • Plan Premium Country USA Device OnePlus 7 Pro Operating System Android 9   My Question or Issue Why is Behind the Lyrics forced and not an option like it was before? Doesn't make sense...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

can't play songs on tablet

I have installed tablet on my car but i can't stream any songs from spotify. when i select song it shows it is starting, but then the song just disappears. i can't even download songs. when i factory reset the tablet it will let me use spotify for ma...

  • Visitor
  • I have installed tablet on my car but i can't stream any songs from spotify. when i select song it shows it is starting, but then the song just disappears. i can't even download songs. when i factory...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Shuffle Keeps repeating certain songs

Hello everyone, ich have a problem for some time. When im listening to a playlist, it kinda repeats some songs more often then other ( in shuffle mode).For example, new songs in my library never ever get played, just older song. Is shuffle really ran...

  • Visitor
  • Hello everyone,  ich have a problem for some time. When im listening to a playlist, it kinda repeats some songs more often then other ( in shuffle mode).For example, new songs in my library nev...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Play Queue

PlanPremiumCountry UK My Question or Issue:Is there a way to recover a queue? I accidentally played a song half way down my queue and lost all the songs I had queued before that song. Is it recoverable?

  • Newbie
  •   Plan Premium Country UK     My Question or Issue: Is there a way to recover a queue? I accidentally played a song half way down my queue and lost all the songs I had queued be...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes