Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203054 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548033 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455732 Views
571 replies
38 likes
When you are offline, fresh start spotify, start playing a playlist (and don't open player screen by clicking on bottom bar). Audio focus requests by other apps are ignored. As soon as you click on Spotify bottom bar and open the player screen, every...
When you are offline, fresh start spotify, start playing a playlist (and don't open player screen by clicking on bottom bar). Audio focus requests by other apps are ignored. As soon as you click on...
1119 Views
0 replies
0 likes
PlanPremiumCountryBelgium/NetherlandsDevicerk3399Operating SystemAndroid 9.0 My Question or IssueEven after a clean install (according to procedure), songs still crash after 7-10 seconds. Skipping a few songs will normally make it start playing again...
Plan Premium Country Belgium/Netherlands Device rk3399 Operating System Android 9.0 My Question or Issue Even after a clean install (according to procedure), songs still crash after ...
Regular
1421 Views
7 replies
1 likes
PremiumCanadaPixel 2, Android 10 I am no longer able to delete or reorder songs from my play queue (as seen in attached photo); any changes revert within a few seconds. Deleting and reinstalling Spotify has helped a few times, but this doesn't last v...
Premium Canada Pixel 2, Android 10 I am no longer able to delete or reorder songs from my play queue (as seen in attached photo); any changes revert within a few seconds. Deleting an...
Regular
2113 Views
5 replies
1 likes
Plan: PremiumCountry: PolandDevice: Google PixelOperating System: Android 10 My Question or IssueI'm not able to share Spotify songs on my IG Stories. I am connected to both apps via my FB account. I've already updated both apps, but the issue doesn'...
Plan: Premium Country: Poland Device: Google Pixel Operating System: Android 10 My Question or Issue I'm not able to share Spotify songs on my IG Stories. I am connected to both apps via...
Spotify Legend
394 Views
1 replies
0 likes
PlanPremiumCountryIsraelDevicePocophone F1Operating SystemAndroid 10 My Question or Issuehey i trying to listen to new album that got released by Eyal Golan and when i go to the album and playing some song it is not playing the song that it is showin...
Plan Premium Country Israel Device Pocophone F1 Operating System Android 10 My Question or Issue hey i trying to listen to new album that got released by Eyal Golan and when ...
Spotify Legend
531 Views
2 replies
0 likes
Ive seen some other posts on reddit about this issue. When i play a playlist on shuffle and then unshuffle the playlist it will start from the beginning.If i want to listen to the rest of an album in a playlist it wont play the next song it will play...
Ive seen some other posts on reddit about this issue. When i play a playlist on shuffle and then unshuffle the playlist it will start from the beginning. If i want to listen to the rest of an album ...
Spotify Legend
1896 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSongs have started to only play a certain amount before changing to next song . It's not ever...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Songs h...
Moderator
1209 Views
1 replies
0 likes
PlanPremiumCountryItalyDeviceHuawei Y6S and Huawei P8 Lite 2017Operating SystemAndroid 9 My Question or IssueIt's been months that the recently played don't show in my home screen on mobile. It really sucks and it's a big issue for me. In my home scr...
Plan Premium Country Italy Device Huawei Y6S and Huawei P8 Lite 2017 Operating System Android 9 My Question or Issue It's been months that the recently played don't show in my home s...
Moderator
1129 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueDespite appearing as a connectable device, Spotify does not connect to Xbox One.Both have been validated to be on the same wifi. Both have been uninstalled an...
Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue Despite appearing as a connectable device, Spotify does not connect to Xbox One. ...
Casual Listener
1431 Views
9 replies
1 likes
My Idea: There should be an option to customize the devices that are available to play. Delete at least those that we don't want. I currently have multiple devices at home that support Google Cast and Spotify Connect but only use a few of them. It is...
My Idea: There should be an option to customize the devices that are available to play. Delete at least those that we don't want. I currently have multiple devices at home that supp...
Regular
1074 Views
4 replies
0 likes
PlanPremium/just started trailCountryIsraelDeviceGoogle Pixel 3aOperating SystemAndroid Oreo My Question or Issue Hi, I encounter problems listening to certain songs and playlists, it mostly happens with playlists. I only see a message "This song is ...
Plan Premium/just started trail Country Israel Device Google Pixel 3a Operating System Android Oreo My Question or Issue Hi, I encounter problems listening to certain songs a...
Spotify Legend
1238 Views
5 replies
0 likes
PlanFreeCountryTurkeyDeviceSamsung Galaxy A70Operating SystemAndroid 9.0 My Question or IssueI click share icon. Normally, there must be 'share on instageam story' icon. But lately i can't see any icon about it
Plan Free Country Turkey Device Samsung Galaxy A70 Operating System Android 9.0 My Question or Issue I click share icon. Normally, there must be 'share on instageam story' ic...
Moderator
511 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceMotorola Moto one visionOperating SystemAndroid 10My Question or Issue"Liked Songs"-playlist is playing as usual, until I add a/multiple song(s) into the queue. The playlist starts from the first song again, after the s...
Plan Premium Country Germany Device Motorola Moto one vision Operating System Android 10 My Question or Issue "Liked Songs"-playlist is playing as usual, until I add a/multiple song(...
Moderator
571 Views
2 replies
0 likes
PlanPremiumCountryBelgiumDeviceOneplus 6 Operating SystemAndroid 10My Question or IssueWhen i add a song to my queue, the playlist starts again from the top after the added song has played (only happens in the liked songs playlist). Also, the songs i...
Plan Premium Country Belgium Device Oneplus 6 Operating System Android 10 My Question or Issue When i add a song to my queue, the playlist starts again from the top after the added son...
Moderator
541 Views
1 replies
0 likes
PlanPremiumCountryUSA DevicePixel 4 XL Operating SystemAndroid Pie My Question or IssueI am new to Spotify (coming fromGoogle Play Music). I went thru and manually added all my liked songs from GPM. When listening in my car on Android Auto, I listen ...
Plan Premium Country USA Device Pixel 4 XL Operating System Android Pie My Question or Issue I am new to Spotify (coming from Google Play Music). I went thru and manuall...
Composer
1911 Views
9 replies
0 likes
PlanPremiumCountryTaiwan DeviceOppo R11 My Question or Issue Some of my saved songs cannot be played. They just stuck at the beginning and dragging the timeline doesn't work as well. I'm not sure if it's because I cleaned the cache sometimes. I need ...
Plan Premium Country Taiwan Device Oppo R11 My Question or Issue Some of my saved songs cannot be played. They just stuck at the beginning and dragging the timeline doesn...
Visitor
773 Views
2 replies
0 likes
PlanPremiumCountryBelgiumDeviceHuawei p20Operating SystemAndroid OreoArchlinux, firefox and chrome My Question or IssueThe webplayer only shows up on my phone after choosing to play from it in the webplayer itself.Which is funny, because when Spotify...
Plan Premium Country Belgium Device Huawei p20 Operating System Android Oreo Archlinux, firefox and chrome My Question or Issue The webplayer only shows up on my phone after ch...
400 Views
0 replies
0 likes
PlanFamily PremiumCountryItaly DeviceHuwaei P30 LiteOperating SystemAndroid Good morning, as the title says, I have a Huawei P30 Lite and last week the music started not to play with my earbuds connected; you can see the music going on and change, bu...
Plan Family Premium Country Italy Device Huwaei P30 Lite Operating System Android Good morning, as the title says, I have a Huawei P30 Lite and last week the music started not...
Newbie
3711 Views
2 replies
0 likes
PlanFreeCountryItalyDeviceHauwei P20Operating SystemAndroid 9 My Question or Issue Dear Spotify, your platform currently represents the best entertainment solution in the music sector, due to the vastness of the database and the discovery functions. ...
Plan Free Country Italy Device Hauwei P20 Operating System Android 9 My Question or Issue Dear Spotify, your platform currently represents the best entertainment sol...
827 Views
0 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi i have a problem with my Buds+ , watch active 2 and Samsung s9. Here is my problem. 1. I connect in wear app w...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hi i have a problem w...
422 Views
0 replies
0 likes
