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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7432 Views

0 replies

7 likes

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Infinite Album Glitch

None of the below information is rPlanPremiumCountryMexicoDeviceXiaomi Redmi 4AOperating SystemAndroid Nougat 7.1My Question or IssueFor some reason all albums when i click them the songs start duplicating till the point that the album is basically i...

Newbie

None of the below information is r Plan Premium Country Mexico Device Xiaomi Redmi 4A Operating System Android Nougat 7.1 My Question or Issue For some reason all albums when i click them t...

356 Views

0 replies

0 likes

  • 356 Views
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Can't use Spotify connected for streaming from a specific podcast provider

PlanPremium familyCountryNorwayDeviceSamsung Galaxy Note 8 and Samsung Galaxy Tab S2Operating SystemAndroid 9 and Android 7 My Question or IssueI can't stream podcasts through Spotify connect from the podcast provider NRK with the message "Can't play...

Visitor

Plan Premium family Country Norway Device Samsung Galaxy Note 8 and Samsung Galaxy Tab S2 Operating System Android 9 and Android 7   My Question or Issue I can't stream podcasts throug...

jkhaug

Visitor

515 Views

1 replies

1 likes

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Solved!! Error when adding songs to playlists on Android

When adding songs to playlists (on my Android phone), my playlists are not organized the way I organized them in my library. Rather, when adding tracks it seems like my playlists are organized by "recently used". This is quite annoying, illogical and...

Newbie

When adding songs to playlists (on my Android phone), my playlists are not organized the way I organized them in my library. Rather, when adding tracks it seems like my playlists are organized by "re...

Emilia_8

Community Legend

477 Views

1 replies

0 likes

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Adding songs to playlist in mobile app is broken!

Hi! A few days ago I bought a new phone, and today I finally turn on Spotify. Unfortunately, I see a problem, I can not add any song to the playlist (click in the upper right corner of the screen), if I try, the application will hang and I can only g...

Visitor

Hi! A few days ago I bought a new phone, and today I finally turn on Spotify. Unfortunately, I see a problem, I can not add any song to the playlist (click in the upper right corner of the screen), i...

Emilia_8

Community Legend

352 Views

1 replies

0 likes

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  • 1 replies
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Issue with offline mode and downloads

PlanPremium(free trail)CountryIndiaDeviceSamsung galaxy m30Operating SystemAndroid 9 My Question or IssueMy offline mode or the downloads stay for only one day. I should clear my offline devices and reinstall app if i have used offline mode because t...

Newbie

  Plan Premium(free trail) Country India Device Samsung galaxy m30 Operating System Android 9   My Question or Issue My offline mode or the downloads stay for only one day. I sho...

Arumaybiswas

Visitor

500 Views

1 replies

0 likes

  • 500 Views
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spotify claims I'm offline but I am not offline

It's shocking how many threads and online complaints there are about the issue I am experiencing. Basically if I go offline, ever, spotify thinks I'm offline for the rest of time. I want to be able to download songs and go offline, but I can't keep u...

Visitor

It's shocking how many threads and online complaints there are about the issue I am experiencing. Basically if I go offline, ever, spotify thinks I'm offline for the rest of time. I want to be able t...

608 Views

0 replies

2 likes

spotify claims I'm offline but I am not offline
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Spotify gets disconnected every couple of minutes

PlanPremium CountryIsrael DeviceLG G6Operating SystemAndroid My Question or Issue My Spotify keeps getting disconnected every couple of minutes, i need to reset the device or close the Internet and open it again to have it connected...I tired uninsta...

Visitor

  Plan Premium  Country Israel  Device LG G6 Operating System Android  My Question or Issue   My Spotify keeps getting disconnected every couple of minutes, i need...

nickmcpimpson

Regular

1437 Views

2 replies

0 likes

Premium
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Downloading playlist against my will

PlanPremiumCountryGreeceDeviceLG G7fitOperating SystemAndroid 8.1.0 My Question or IssueWhenever i visit my starting page (where all the music i ve recently heard is displayed) spotify decides to follow the recent playlists that i ve heard and then p...

Casual Listener

Plan Premium Country Greece Device LG G7fit Operating System Android 8.1.0   My Question or Issue Whenever i visit my starting page (where all the music i ve recently heard is displaye...

372 Views

0 replies

2 likes

  • 372 Views
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The filter button no longer works. Any fixes for this? It's getting very frustrating

Running the latest version of Android on my galaxy note 9 and I can no longer use the filter button. I have no other apps running, I've reset the app, and the phone, I am not using my blue light filter. I am unwilling to reinstall the app because it ...

Casual Listener

Running the latest version of Android on my galaxy note 9 and I can no longer use the filter button. I have no other apps running, I've reset the app, and the phone, I am not using my blue light filt...

298 Views

0 replies

0 likes

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Constantly forced offline

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemWhatever the current android OS is. My Question or IssueSpotify is unable to stay connected to wifi or data for more than half a song. I have cleared my phone cache, restarted my phone, r...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Whatever the current android OS is.    My Question or Issue Spotify is unable to stay connected to wifi or da...

453 Views

0 replies

1 likes

  • 453 Views
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  • 1 likes

Shuffle only on Chromebook

PlanFreeCountryArgentinaDeviceSamsung Chromebook Plus v2Operating SystemChrome OS 78.0.3904.92 My Question or IssueFrom one day to the other, my Chromebook can only shuffle play with the free plan on the , same behavior as on phones. This wasn't happ...

Casual Listener

Plan Free Country Argentina Device Samsung Chromebook Plus v2 Operating System Chrome OS 78.0.3904.92   My Question or Issue From one day to the other, my Chromebook can only shuf...

ArianaGrandeButera

Visitor

1276 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Music stops playing

PlanPremiumCountryPhilippinesDeviceSamsungOperating SystemAndroid 9One UI 1.1 My Question or IssueOffline/saved music stops/pauses playing but shows that its still playing in the app and notification, this happens a few time in an hour, I have a very...

Visitor

Plan Premium Country Philippines Device Samsung Operating System Android 9 One UI 1.1   My Question or Issue Offline/saved music stops/pauses playing but shows that its still playing ...

380 Views

0 replies

1 likes

  • 380 Views
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App doesn't work since months on xiaomi phones and no one cares

The app crash when you click on three dots,i'm paying for the premium and it's ridicolous that no one cares about this problem. It's a problem of every redmi note 8 pro and also other phones.PlanPremiumCountryItalyDeviceXiaomi redmi note 8 pro

Casual Listener

The app crash when you click on three dots,i'm paying for the premium and it's ridicolous that no one cares about this problem. It's a problem of every redmi note 8 pro and also other phones. Plan ...

ania262

Newbie

706 Views

2 replies

1 likes

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Bug Report Android on Samsung

Hey I found a bug when i'm listening some music, I received a message and the UI was pushed up by the Android keyboard screenshot ↓

Casual Listener

Hey I found a bug when i'm listening some music, I received a message and the UI was pushed up by the Android keyboard screenshot ↓

Luan

Spotify Star

491 Views

1 replies

0 likes

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Solved!! Spotify Connect Volume Issue for Android

PlanPremiumCountryUSDeviceKeyocera E6810Operating SystemAndroid 7, Windows, Mac My IssueRecently, whenever Spotify Connect connects from my phone to either one of my computers, the volume in Spotify drops from 100% to whatever the phone's media volum...

Newbie

Plan Premium Country US Device Keyocera E6810 Operating System Android 7, Windows, Mac   My Issue Recently, whenever Spotify Connect connects from my phone to either one of my computer...

Luan

Spotify Star

678 Views

1 replies

0 likes

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Superuser Contribution connects automatically to other units

PlanPremiumCountrySwedenDeviceSony XperiaOperating System Android 8.0.0 My Question or IssueIt connects aut. to neighbours phone and starts playing their lists. Cant switch back for more then sec. Have empties cache, turned off and on other than loca...

Casual Listener

Plan Premium Country Sweden Device Sony Xperia Operating System  Android 8.0.0   My Question or Issue It connects aut. to neighbours phone and starts playing their lists. Cant swi...

Peter

Spotify Legend

838 Views

4 replies

0 likes

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MI TARJETA DE REGALO NO FUNCIONA!!!

Ayer por la noche compré una tarjeta de regalo y me dice "Ocurrió un problema inténtelo más tarde" que puedo hacer? Quiero una solución, llevo horas intentando e intentando.

Visitor

Ayer por la noche compré una tarjeta de regalo y me dice "Ocurrió un problema inténtelo más tarde" que puedo hacer? Quiero una solución, llevo horas intentando e intentando.  

Luan

Spotify Star

1595 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Albúm especifico com som estalando (App Windows, Android e Web Player)

PlanPremiumCountryBrasil Device(Xiaomi mi 8 lite)Operating System(i Android Oreo, Windows 10,Web Player) My Question or IssueEstou tendo um problema com um álbum especifico, Nó na orelha de **bleep**, o mesmo fica estalando. Problema ocorre no Androi...

Newbie

  Plan Premium Country Brasil   Device (Xiaomi mi 8 lite) Operating System (i Android Oreo, Windows 10,Web Player)   My Question or Issue Estou tendo um problema com u...

Luan

Spotify Star

647 Views

3 replies

1 likes

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  • 3 replies
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Solved!! Failure moving data to SD card

Plan: Family Device, Samsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue My phone ran out of juice and shut itself down. Every **bleep** time this occurs all spotify data have been moved to internal storage, making it packed. As usual I...

Music Fan

Plan: Family   Device , Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   My phone ran out of juice and shut itself down. Every **bleep** time this ...

Luan

Spotify Star

18086 Views

6 replies

1 likes

sdcard
storage
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Solved!! Spotify Voice

PlanPremiumCountryBelgiumDeviceOnePlus 6Operating SystemAndroid 10 - unRooted My Question or IssueI only just today discovered the existence of Spotify Voice (holding the search button in Spotify to activate). Unfortunately this function does not wor...

Regular

Plan Premium Country Belgium Device OnePlus 6 Operating System Android 10 - unRooted   My Question or Issue I only just today discovered the existence of Spotify Voice (holding the sea...

Luan

Spotify Star

1152 Views

3 replies

0 likes

  • 1152 Views
  • 3 replies
  • 0 likes