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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839206 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839206 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13587 Views
  • 1 replies
  • 0 likes
  • 13587 Views
  • 1 replies
  • 0 likes

Music skipping

My music just randomly skips after maybe 30 seconds . Almost like it's scanning through my music.PlanPremium

  • Casual Listener
  • My music just randomly skips after maybe 30 seconds . Almost like it's scanning through my music. Plan Premium  
  • catricenichole
  • Casual Listener
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Ready aim fire imagine dragon not avalible for listen or download??

Ready aim fire is my favorite song and I tried to find it on spotify and it gave me this is there a way to fix this or is it there for a reason

  • Newbie
  •   Ready aim fire is my favorite song and I tried to find it on spotify and it gave me this is there a way to fix this or is it there for a reason
  • 607 Views
  • 0 replies
  • 0 likes
  • 607 Views
  • 0 replies
  • 0 likes

Lag on s10+

PlanPremiumCountryNADeviceSamsung s10+Operating SystemAndroid PieMy Question or IssueAfter recent update closing out of the app there is a visible lag animation. While using the app also sometimes make closing other apps a lag animation.

  • Newbie
  • Plan Premium Country NA Device Samsung s10+ Operating System Android Pie My Question or Issue After recent update closing out of the app there is a visible lag animation. While using th...
  • Nico
  • Community Legend
  • 966 Views
  • 1 replies
  • 0 likes
  • Android Pie
    S10
  • 966 Views
  • 1 replies
  • 0 likes

Instagram Stories Spotify link doesn't link to correct song shared

PlanPremiumCountryMalaysia DeviceSamsung Galaxy S8+Operating SystemAndroid 9 Pie My Question or Issue1. Shared a song on instagram story via share button within the Spotify app2. Other instagram users clicking on 'listen on spotify' on my story doesn...

  • Newbie
  • Plan Premium Country Malaysia   Device Samsung Galaxy S8+ Operating System Android 9 Pie   My Question or Issue 1. Shared a song on instagram story via share button within the Sp...
  • 727 Views
  • 0 replies
  • 2 likes
  • 727 Views
  • 0 replies
  • 2 likes

Sharing to Instagram Story Not Working

I cant share my songs to my instagram stories and my spotify is updated and also my instagramPlanPremiumCountryChileDeviceSamsung galaxy j8Operating SystemAndroid OreoMy Question or IssueWhy i cant do it?

  • Newbie
  • I cant share my songs to my instagram stories and my spotify is updated and also my instagram Plan Premium Country Chile Device Samsung galaxy j8 Operating System Android Oreo My Questi...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Shuffle play is not random

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryLithuaniaDeviceHuawei P20Operating SystemAndroid Oreo My Question or IssueWhenever I press "Shuffle play" on my creat...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Lithuania Device Huawei P20 Operating System Android&...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Can't select SD card for storage in settings

PlanFree/PremiumCountryNetherlands / german languageDeviceXiaomi Mi Pocophone F1Operating SystemAndroid 9 My Question or IssueI can't select the SD-card to store my downloaded songs. After Phone update, a lot downloaded songs were deleted. Now it's p...

  • Casual Listener
  • Plan Free/Premium Country Netherlands / german language Device Xiaomi Mi Pocophone F1 Operating System Android 9   My Question or Issue I can't select the SD-card to store my downloade...
  • Nico
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Logging Spotify Bug when in Offline Mode - known problem for at least years

Hello, - I am a premium Spotify user- I am using an S9 note Android phone with Android Pie version My Spotify account on the Android phone was in Offline Mode and accidentally I've logged out of the application. Now I cannot log in anymore due to the...

  • Casual Listener
  • Hello,   - I am a premium Spotify user - I am using an S9 note Android phone with Android Pie version   My Spotify account on the Android phone was in Offline Mode and accide...
  • This_American
  • Newbie
  • 308 Views
  • 1 replies
  • 2 likes
  • 308 Views
  • 1 replies
  • 2 likes

Premium features don't show up on android

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroid Pie My Question or IssuePlease help......I just switched over from Google Play yesterday and starting to regret my decision. I paid for the premium account, and on my desktop it works fine,...

  • Regular
  • Plan Premium Country Canada Device Pixel 3 Operating System Android Pie   My Question or Issue Please help......I just switched over from Google Play yesterday and starting to regret m...
  • Bittencourt
  • Spotify Star
  • 445 Views
  • 8 replies
  • 0 likes
  • Premium Account App
  • 445 Views
  • 8 replies
  • 0 likes

downloaded songs deleted after phone update

PlanPremiumCountryitaly Devicesamsung galaxy S9Operating Systemandroid 9My Question or Issueafter every time I update the S.O. of my phone all the songs downloaded on my phone, i download them on the SD card, get deleted and must be downloaded back a...

  • Regular
  • Plan Premium Country italy   Device samsung galaxy S9 Operating System android 9 My Question or Issue after every time I update the S.O. of my phone all the songs downloaded on my phon...
  • 246 Views
  • 0 replies
  • 1 likes
  • 246 Views
  • 0 replies
  • 1 likes

Having troubles adding songs from Black Sabbath's Paranoid album to my playlists

PlanPremiumCountryBrazilDeviceASUS ZenFone 4 MaxPlusOperating SystemWindows 10 My Question or IssueI'm trying to add the whole Black Sabbath's Paranoid (2009 Remastered Version) album to different playlists, but it won't work.I know how to properly a...

  • Casual Listener
  • Plan Premium Country Brazil Device ASUS ZenFone 4 MaxPlus Operating System Windows 10   My Question or Issue I'm trying to add the whole Black Sabbath's Paranoid (2009 Remastered Versi...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Spotify app constantly crashing after Android 9 update

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid Pie I recently updated to Android Pie a few days ago and everything was fine. However, now I will try to open Spotify for it to give me a glance at the splash loading screen before a...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android Pie   I recently updated to Android Pie a few days ago and everything was fine. However, now I will try to ope...
  • 309 Views
  • 0 replies
  • 2 likes
  • 309 Views
  • 0 replies
  • 2 likes

So i see the free version of the app is still somewhat of a piece of s--h--i--t

So the its been months since i used spotify and the free app still sucks sure some improvements were made like you can actually sort songs aphabetically and find what song you have now. But still no queue or actual shuffling of songs. So really spoti...

  • Roadie
  • So the its been months since i used spotify and the free app still sucks sure some improvements were made like you can  actually sort songs aphabetically and find what song you have now. But sti...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Cannot search for artists or go to artists' pages.

PlanPremium FamilyCountryUSA DeviceOnePlus 5Operating SystemAndroid 9 Pie My Question or Issue:Whenever I search for an artist, the results do not include the artist themselves, only playlists featuring the artists, or songs from them . Additionally,...

  • Casual Listener
  • Plan Premium Family Country USA   Device OnePlus 5 Operating System Android 9 Pie   My Question or Issue: Whenever I search for an artist, the results do not include the artist t...
  • Raresense
  • Casual Listener
  • 593 Views
  • 6 replies
  • 3 likes
  • Artist
    search artists
    Troubleshooting
  • 593 Views
  • 6 replies
  • 3 likes

Can't find certain songs and artists

I can't find songs from some of the renowned artists. For example, Anne Marie, Alec Benjamin, Why don't We are not available to listen. Is there something that can be done?PlanFreeCountryIndiaDevicePoco f1Operating SystemMIUI 10.3 My Question or Issu...

  • Newbie
  • I can't find songs from some of the renowned artists. For example, Anne Marie, Alec Benjamin, Why don't We are not available to listen. Is there something that can be done? Plan Free Country Indi...
  • Brunelicia
  • Spotify Star
  • 912 Views
  • 1 replies
  • 0 likes
  • 912 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make Spotify use both internal and SD storage

Is it possible to make Spotify use both internal storage and SD card on my Android phone? The SD card is almost full and my internal storage still has a lot of free space.

  • Casual Listener
  • Is it possible to make Spotify use both internal storage and SD card on my Android phone? The SD card is almost full and my internal storage still has a lot of free space.
  • Guido
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums defaulting to shuffle

PlanPremiumCountryUKDeviceOnePlus 6Operating SystemAndroid 9Despite taking shuffle off downloaded albums, ever time I play them again they are back on shuffle. It seems to default to this all the time. Any suggestions?

  • Newbie
  • Plan Premium Country UK Device OnePlus 6 Operating System Android 9 Despite taking shuffle off downloaded albums, ever time I play them again they are back on shuffle. It seems to default to ...
  • Guido
  • Spotify Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Saved albums are no longer added to liked songs

PlanPremiumCountryGermanyDeviceHonor 6XOperating SystemAndroid 7, EMUI 5 My Question or IssueThis has been happening ever since i got the new (worse) navigation with an update.: When I save an album its songss are no longer added to the "Liked Songs"...

  • Newbie
  • Plan Premium Country Germany Device Honor 6X Operating System Android 7, EMUI 5   My Question or Issue This has been happening ever since i got the new (worse) navigation with an updat...
  • 468 Views
  • 0 replies
  • 14 likes
  • 468 Views
  • 0 replies
  • 14 likes

an ad that won't 'dismiss' off the daily mix playlist screen

PlanFreeCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listening to it. And I try clicking "dismiss" but the background changes sometimes but you still...

  • Gig Goer
  • Plan Free Country US Device Samsung Galaxy S9 Operating System Android      There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listenin...
  • 397 Views
  • 0 replies
  • 2 likes
  • Ads freezing app
    Android
    Spotify App
    Troubleshooting
  • 397 Views
  • 0 replies
  • 2 likes

Album Art missing from downloaded Local Files.

PlanPremiumCountryMalaysiaDeviceHonor 8x (Android Oreo)Operating SystemWindows 10 My Question or IssueI have many local song files that aren't on Spotify that I have downloaded to my Android and each of the songs have different album art. Problem: Th...

  • Casual Listener
  • Plan Premium Country Malaysia Device Honor 8x (Android Oreo) Operating System Windows 10   My Question or Issue I have many local song files that aren't on Spotify that I have download...
  • ElainaD
  • Composer
  • 12861 Views
  • 1 replies
  • 0 likes
  • album art
    bug android
  • 12861 Views
  • 1 replies
  • 0 likes

Env: prod