Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203110 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548109 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455802 Views
571 replies
38 likes
PlanPremiumCountryThailand DeviceSamsung Note 10, LenovoOperating SystemAndroid, Windows 10 My Question or IssueHi, I can't play the local files, which I have on my PC, on my mobile device. I have enabled the local file on my PC. It is working just f...
Plan Premium Country Thailand Device Samsung Note 10, Lenovo Operating System Android, Windows 10 My Question or Issue Hi, I can't play the local files, which I have on my PC...
Casual Listener
802 Views
1 replies
0 likes
My Question or Issue ***** very importat I have been using Spotify for a long time but I hate when I tried to add multiple list a song at once. I hate to find that lists and add the song separately. If possible please change the view and support addi...
My Question or Issue ***** very importat I have been using Spotify for a long time but I hate when I tried to add multiple list a song at once. I hate to find that lists and add ...
Casual Listener
557 Views
1 replies
0 likes
CountryBrasilDeviceGalaxy s9 + gear s2Operating SystemAndroid 9. Tizen 2.3 My Question or IssueI cantc find de Spotify app for de gear S2 on the falaxG store.I have the watch for a few years now and used it with a few different phones. Found a simila...
Country Brasil Device Galaxy s9 + gear s2 Operating System Android 9. Tizen 2.3 My Question or Issue I cantc find de Spotify app for de gear S2 on the falaxG store. I have the...
Casual Listener
2348 Views
6 replies
1 likes
PlanPremiumCountryItalyDeviceHonor 9Operating SystemAndroid 9 Pie My Question or IssueI found my queue being bugged when listening to my liked songs.If I play the 1st song and then go to the previous one (while having the repeat album/playlist button...
Plan Premium Country Italy Device Honor 9 Operating System Android 9 Pie My Question or Issue I found my queue being bugged when listening to my liked songs. If I play the 1st song ...
443 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S6Operating SystemAndroid My Question or IssueMy issue is when trying to listen to music through wired earphones on my phone, all I get is loud and unbearable white noise. But when I plug in my earphones w...
Plan Premium Country Canada Device Samsung Galaxy S6 Operating System Android My Question or Issue My issue is when trying to listen to music through wired earphones on my phone, all...
810 Views
0 replies
1 likes
PlanPremiumCountryUKDeviceSamsung S20 / Samsung Active Watch 2Operating SystemAndroid Oreo My Question or IssueHi, I've recently got a Samsung Active Watch 2, but I can't seem to download/find the Spotify app when using the watch in watch-only mode. ...
Plan Premium Country UK Device Samsung S20 / Samsung Active Watch 2 Operating System Android Oreo My Question or Issue Hi, I've recently got a Samsung Active Watch 2, but I ...
375 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceSM-T700, Galaxy Tab SOperating SystemAndroid 6 My Question or IssueDue to the lockdown, i have tried to setup spotify on our old galaxy tab s, so my daughter can use it. I just installed it and logged in. My library wor...
Plan Premium Country Germany Device SM-T700, Galaxy Tab S Operating System Android 6 My Question or Issue Due to the lockdown, i have tried to setup spotify on our old galaxy tab s, ...
Casual Listener
669 Views
2 replies
0 likes
PlanPremiumCountryLithuaniaDeviceSamsung Note 8Operating SystemAndroid Oreo My Question or IssueHi there, I got next issue:When you trying to seach for song in your Library, writen by cyrillic, search results will depend of the char case, you type.On...
Plan Premium Country Lithuania Device Samsung Note 8 Operating System Android Oreo My Question or Issue Hi there, I got next issue: When you trying to seach for song in ...
Casual Listener
888 Views
1 replies
2 likes
PlanPremiumCountrySpainDeviceXiaomi Redmi note 8 proOperating SystemAndroid Pie My Question or IssueI've been having problems with my Spotify account since my last phone, which was a Huawei P8 Lite 2017, and it is that it takes ridiculous time to loa...
Plan Premium Country Spain Device Xiaomi Redmi note 8 pro Operating System Android Pie My Question or Issue I've been having problems with my Spotify account since my last phone, whi...
Moderator
1467 Views
3 replies
0 likes
I have an issue on Spotify 1 and a half year now. On my old phone it was keeping telling me "you are out of connection" and I couldn't do anything except listening the downloaded songs. When I changed phone this kept happening so I decided to reinsta...
I have an issue on Spotify 1 and a half year now. On my old phone it was keeping telling me "you are out of connection" and I couldn't do anything except listening the downloaded songs. When I change...
Spotify Legend
482 Views
1 replies
0 likes
When I set an artist to blocked, it doesn't block songs where they are featured on.Blocking the artist should include songs where they are being featured.
When I set an artist to blocked, it doesn't block songs where they are featured on. Blocking the artist should include songs where they are being featured.
Spotify Legend
1566 Views
1 replies
0 likes
PlanFamilyCountryAustriaDeviceSamsung GT-P3100Operating SystemAndroid 4.1.2 Hallo!Bei meinem angeführten Tablet funktionieren keine Podcasts. Sie werden zwar gefunden aber wenn man auf die Schaltfläche/Playlist des jeweiligen Podcast drückt passiert ...
Plan Family Country Austria Device Samsung GT-P3100 Operating System Android 4.1.2 Hallo! Bei meinem angeführten Tablet funktionieren keine Podcasts. Sie werden zwar gefunden aber we...
Spotify Legend
549 Views
1 replies
0 likes
PlanPremiumCountryBrazil DeviceS6 edgeOperating SystemAndroid My Question or IssueNo site de pagamento, quando seleciono a opcao de cartao de debito, os numeros embaixo nao mudam para a numeragem de cartao de debito, permanecem com a numeragem de car...
Plan Premium Country Brazil Device S6 edge Operating System Android My Question or Issue No site de pagamento, quando seleciono a opcao de cartao de debito, os numeros embaix...
Spotify Legend
460 Views
1 replies
0 likes
PlanFreeCountryIndiaDeviceSamsungGalaxy M31 My Question or IssueIt has been two days since the Spotify lite version has stopped working. When I click on a song it says that it's trying to connect then the taskbar stops working. Everything else works ...
Plan Free Country India Device SamsungGalaxy M31 My Question or Issue It has been two days since the Spotify lite version has stopped working. When I click on a song it says that it's ...
1041 Views
0 replies
0 likes
PlanFreeCountryHungaryDeviceHuawei P Smart 2018 My Question or IssueHello, my problem is that I cant play music on my phone. I reuploaded it, deleted the cache files, and still nothing. If i want to play directly music from my playlists or from searc...
Plan Free Country Hungary Device Huawei P Smart 2018 My Question or Issue Hello, my problem is that I cant play music on my phone. I reuploaded it, deleted the cache files, and still n...
Spotify Legend
869 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueI'm not able to open the app any more. It crashes and closes immediately after opening it. I deinstalled and installed the app from the Play store, cleared th...
Plan Premium Country Germany Device Samsung Note 9 Operating System Android 10 My Question or Issue I'm not able to open the app any more. It crashes and closes immediately after ope...
Spotify Legend
533 Views
1 replies
0 likes
PlanFree/Premium Devicepoco f1Operating SystemAndroid 10 My Question or Issue
Plan Free/Premium Device poco f1 Operating System Android 10 My Question or Issue
Spotify Legend
421 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy A70Operating SystemAndroid My Question or IssueAl reproducir alguna canción dentro de una lista, al finalizar la reproducción se regresa al inicio de la lista. Por favor ayuda, es molesta la situación.
Plan Premium Country Device Samsung Galaxy A70 Operating System Android My Question or Issue Al reproducir alguna canción dentro de una lista, al finalizar la reproduc...
Spotify Legend
1465 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceHuawei Mate 20 LiteOperating SystemEmui 10.0.0 My Question or IssueI'm listening to my library on shuffle mode, and when I want to change the order of the upcoming songs, the order resets after a few seconds, and if I r...
Plan Premium Country Germany Device Huawei Mate 20 Lite Operating System Emui 10.0.0 My Question or Issue I'm listening to my library on shuffle mode, and when I want to change the o...
Spotify Legend
465 Views
1 replies
0 likes
Has anyone figured out a work around for this or has it been fixed yet? I have seen posts going back as far as 2016 talking about having the Jump Back In cleared or reset. I have some things I do not want to jump back into and its the same 4 playlist...
Has anyone figured out a work around for this or has it been fixed yet? I have seen posts going back as far as 2016 talking about having the Jump Back In cleared or reset. I have some things I do not...
Spotify Legend
1730 Views
1 replies
2 likes
