Lockscreen controls do not work

[tony1278]

1.  

Plan

Premium

Country

United States

Device

Samsung Galaxy s8

Operating System

Android version 9

My Question or Issue

The controls for Spotify on my lock screen have ceased to work. I can't pause or change the selection. This is kinda dangerous for me while I'm driving. I've seen multiple threads saying this is fixed, but it's not for me. I've tried every solution out there.

[Ivan]

Hey there @tony1278, 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Keep us posted! We'll be happy to lend a hand if you need more help.

[tony1278]

I have tried a clean install twice. This is not an isolated event for me.

[tony1278]

Is no one going to help me? @ivan

[Xenia]

Hey there @tony1278,

Looks like you've posted the same question twice and your other thread here has now been moved to Ongoing Issues, so we'll keep you posted there 🙂

Feel free to give us a shout though, if there's anything else you need help with.