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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27345 Views
  • 59 replies
  • 23 likes
  • 27345 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870193 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870193 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24694 Views
  • 3 replies
  • 0 likes
  • 24694 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify logs out, says ‘offline’ and deletes downloads when logged back in

PlanPremium (Family Plan)CountryAustraliaDeviceGalaxy S10Operating SystemAndroid 9 ‘Pie’ My Question or IssueHey everyone, first timer here so bear with me. I’ve been using the Spotify Family Plan with my family as per normal for about a year. Lately...

  • Visitor
  • Plan Premium (Family Plan) Country Australia Device Galaxy S10 Operating System Android 9 ‘Pie’    My Question or Issue Hey everyone, first timer here so bear with me🙈.   ...
  • Petya
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song keeps pausing and playing on it's own when I start the app

I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android. For the past few days my Spotify has been acting funny. I mean that when I plug in my earphones and try to listen to the songs the song keeps on...

  • Casual Listener
  • I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android.  For the past few days my Spotify has been acting funny. I mean that when I plug in my ...
  • Petya
  • Community Legend
  • 770 Views
  • 4 replies
  • 0 likes
  • 770 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android App stürzt ab

Hallo zusammen,seit gestern kann ich meine Spotify App nicht starten. Sie stürzt eigentlich sofort nach dem öffnen wieder ab. Es erscheint kurz der gräuliche Hintergrund der App und das wars dann.Ich habe sie bereits deinstalliert, Cache gelöscht etc...

  • Visitor
  • Hallo zusammen, seit gestern kann ich meine Spotify App nicht starten. Sie stürzt eigentlich sofort nach dem öffnen wieder ab. Es erscheint kurz der gräuliche Hintergrund der App und das wars dann. ...
  • Petya
  • Community Legend
  • 1837 Views
  • 1 replies
  • 0 likes
  • 1837 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Downloaded Songs stay for OFFLINE USE only for 24 hours

Hi, I own a Samsung M30 mobile with the latest software and using the latest Spotify app (premium). The issue is that the Downloaded Songs stay for OFFLINE USE only for 24 hours. Every morning, all the songs are removed and downloaded through WiFi au...

  • Newbie
  • Hi, I own a Samsung M30 mobile with the latest software and using the latest Spotify app (premium).    The issue is that the Downloaded Songs stay for OFFLINE USE only for 24 hours. ...
  • Petya
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops after a few secounds

PlanPremiumCountrySwedenDeviceHTCOperating Sys Android My Question or IssueSpotify stops after a few secounds on my mobile, when using my computer it works fine. I've re installed the app two times without solving the issue. Problem stared yeasterday...

  • Visitor
  • Plan Premium Country Sweden Device HTC Operating Sys  Android   My Question or Issue Spotify stops after a few secounds on my mobile, when using my computer it works fine. I've re...
  • Petya
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

No songs or playlists shown in the app, internet connection doesn't seem to work with spotify

PlanPremium familyCountryUS (currently outside but the plan was purchased there)DevicePocophone f1Operating SystemLineage OS 16, android 9 My Question or IssueFor the past few months Spotify hasn't been able to connect to the internet while using cel...

  • Newbie
  • Plan Premium family Country US (currently outside but the plan was purchased there) Device Pocophone f1 Operating System Lineage OS 16, android 9   My Question or Issue For the past fe...
  • eltoch
  • Composer
  • 389 Views
  • 1 replies
  • 0 likes
  • Android 9
    mobile app
    no connection
  • 389 Views
  • 1 replies
  • 0 likes

Problem with playlist in app

PlanPremiumCountryNorway DeviceHonor 9 liteOperating Systemandroid My Question or IssueHey spotify I've recently update spotify app to the newest update and with new update I lost my all playlist they are not deleted just they are not in my libery as...

  • Newbie
  •   Plan Premium Country Norway   Device Honor 9 lite Operating System android   My Question or Issue Hey spotify I've recently update spotify app to the newest update and wi...
  • eltoch
  • Composer
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Still no option for Android users to share Spotify songs on Instagram stories

Simply put, I googled how to share Spotify songs to Instagram stories and I can't do it! As an artist this is frustrating because I'd love to do so. When I Googled this I saw responses here from Spotify saying it will be added but they have not added...

  • Roadie
  • Simply put, I googled how to share Spotify songs to Instagram stories and I can't do it! As an artist this is frustrating because I'd love to do so.   When I Googled this I saw responses here ...
  • eltoch
  • Composer
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

My premium account in android , premium features says (Not avaliable offline mode in this moment )

PlanPremium CountryMexico DeviceSamsung Galaxy S7 Active Operating SystemAndroid 8.0 Issue Hello everyone Using prepaid card , my premium account on android premium features or options appear saying : Not avaliable at this time

  • Visitor
  • Plan Premium   Country Mexico   Device Samsung Galaxy S7 Active  Operating System Android 8.0   Issue   Hello everyone  Using prepaid card , my premium acc...
  • eltoch
  • Composer
  • 272 Views
  • 1 replies
  • 0 likes
  • Android
    not avaliable in this moment
    premium feature doesnt work
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download a playlist

PlanPremiumCountryAustriaDeviceSamsungGalaxy S8Operating SystemAndroid My Question or IssueEverytime i wanna download my playlist of the localfiles the download stops after the half of the songs.

  • Casual Listener
  •   Plan Premium Country Austria Device SamsungGalaxy S8 Operating System Android   My Question or Issue Everytime i wanna download my playlist of the localfiles the download stops...
  • Katerina
  • Spotify Legend
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Superuser Contribution Everytime when I open spotify it shows the login

PlanFree/PremiumCountryRomaniaDeviceAndoridOperating SystemAndroidMy Question or IssueEverytime when I open the spotift, it request to log in. I have uninstalled it and reinstalled, but same.

  • Visitor
  • Plan Free/Premium Country Romania Device Andorid Operating System Android My Question or Issue Everytime when I open the spotift, it request to log in. I have uninstalled it and reinstalled,...
  • Petya
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution my one plus 7 spotify home page is blank i have yearly subscription country India

PlanPremium (1year subsciption)CountryindiaDeviceone plus 7Operating System Android pieMy Question or Issue

  • Visitor
  • Plan Premium (1year subsciption) Country india Device one plus 7 Operating System Android pie My Question or Issue  
  • Petya
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution blank home screen on Android app,but app functions fine

PlanPremiumCountryIndiaDeviceMoto one powerOperating System My Question or IssueI am getting a blank screen when I try to open the app ,but other functions such as search work fine. I tried a clean reinstall ,but even that did not work. Screenshot at...

  • Visitor
  • Plan Premium Country India Device Moto one power Operating System   My Question or Issue I am getting a blank screen when I try to open the app ,but other functions such as search wor...
  • Petya
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Randomly Starts Playing

PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy S10+Operating SystemAndroid Pie I was charging my phone this morning, i have no recent apps open and i haven't open spotify in a day, but while i was charging my phone suddenly spotify started play...

  • Visitor
  • Plan Free/Premium Country Indonesia Device Samsung Galaxy S10+ Operating System Android Pie   I was charging my phone this morning, i have no recent apps open and i haven't open spotify...
  • Petya
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist doesn't play in order shown

PlanPremiummCountrySwedenDeviceSamsung Galaxy s5 neoMy Question or IssueThis is gonna take some explaining, my playlist don't play in the order shown. I don't have shuffle on, I've never used shuffle my intire time using spotify. I have this really l...

  • Casual Listener
  • Plan Premiumm Country Sweden Device Samsung Galaxy s5 neo My Question or Issue This is gonna take some explaining, my playlist don't play in the order shown. I don't have shuffle on, I've neve...
  • Katerina
  • Spotify Legend
  • 1089 Views
  • 3 replies
  • 1 likes
  • 1089 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs got grey and are no more playable

PlanFree/PremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSome songs gone grey and cant be played. Other songs in same record list are shown and p...

  • Casual Listener
  • Plan Free/Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Some so...
  • Petya
  • Community Legend
  • 470 Views
  • 3 replies
  • 1 likes
  • 470 Views
  • 3 replies
  • 1 likes

Spotify won't play on my docking station?

I just got an Philips as111 docking station for android. I have spotify premium but my docking station won't play music from spotify. It works with the standard music player on my Samsung gs2 but not with spotify? Can someone help me? Greats,

  • Casual Listener
  • I just got an Philips as111 docking station for android. I have spotify premium but my docking station won't play music from spotify. It works with the standard music player on my Samsung gs2 but not...
  • wizx20
  • Casual Listener
  • 1246 Views
  • 1 replies
  • 2 likes
  • 1246 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify pausing the musics

PlanPremiumCountryBrasil DeviceSamsung Galaxy 9+ Operating SystemAndroid Pie My Question or IssueEvery playslit I play, after a couple of musics the spotify just pause the music, and I have to jump the music to the next.This happens a lot of times.

  • Newbie
  • Plan Premium Country Brasil   Device Samsung Galaxy 9+   Operating System Android Pie   My Question or Issue Every playslit I play, after a couple of musics the spotif...
  • Petya
  • Community Legend
  • 357 Views
  • 1 replies
  • 1 likes
  • 357 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't hear a full song

PlanFree/PremiumCountry DeviceSamsung s8Operating SystemAndroid My Question or IssueI cant hear a full song. I can only hear about 49 seconds and then it skips to another song that also only last for about 49 seconds. I have tried to log out and down...

  • Visitor
  • Plan Free/Premium Country   Device Samsung s8 Operating System Android   My Question or Issue I cant hear a full song. I can only hear about 49 seconds and then it skips to anothe...
  • Petya
  • Community Legend
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

What does saved do?

What does the saved feature do? If I click "save" for an album I like there is no library where that goes to. It just exists as saved but there's nowhere that shows my saved selections for future reference. Didn't I click save so that I can access th...

  • Visitor
  • What does the saved feature do? If I click "save" for an album I like there is no library where that goes to. It just exists as saved but there's nowhere that shows my saved selections for future ref...
  • eltoch
  • Composer
  • 550 Views
  • 1 replies
  • 0 likes
  • Albums
    like
    saved
  • 550 Views
  • 1 replies
  • 0 likes