Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110633 Views

26 replies

3 likes

  • 110633 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222741 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222741 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579566 Views

79 replies

3 likes

  • 579566 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477348 Views

577 replies

40 likes

Account
Free
  • 477348 Views
  • 577 replies
  • 40 likes

Superuser Contribution Can't like a song

PlanPremiumCountryUS DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueCan't like a song after the newest update. This box behind the lyrics is blocking me from liking the song. I can't close it or do anything besides go to the n...

Regular

Plan Premium Country US   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Can't like a song after the newest update. This box behind the lyrics ...

Peter

Spotify Legend

598 Views

1 replies

0 likes

Can't like song
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sd card downloads don't stay

PlanPremiumDeviceNeffos X1 Lite (Android)My Question or IssueAfter setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd card, the problem here is that once they are downloaded I go off...

Newbie

Plan Premium Device Neffos X1 Lite (Android) My Question or Issue After setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd car...

Peter

Spotify Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution No option to change storage location

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceSamsung, its like 3 years old nowOperating SystemThe newest android system?? My Question or IssueSuddenly...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK  Device Samsung, its like 3 years old now O...

Peter

Spotify Legend

1267 Views

1 replies

1 likes

Android
storage
  • 1267 Views
  • 1 replies
  • 1 likes

Superuser Contribution Wrong tracks add to queue with app crash

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueEvery time I add something to queue I see a weird bug with duplicates, wrong tracks adding, which can lead to player crash. I have tried updating t...

Visitor

Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Every time I add something to queue I see a weird bug with duplicates, ...

Peter

Spotify Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de outra pessoa,help

Newbie

Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de ou...

Ivan

Spotify Legend

933 Views

3 replies

0 likes

  • 933 Views
  • 3 replies
  • 0 likes

Spotify sharing not working

I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagram and Spotify, and also deleting the cache in the s...

Visitor

I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagra...

DanielTham

Composer

995 Views

1 replies

1 likes

  • 995 Views
  • 1 replies
  • 1 likes

Problems when creating a stereo speaker pair with Amazon Echo

PlanPremiumCountryGT DeviceSamsung Galaxy S9 Operating SystemAndroid My Question or IssueI created a stereo speaker pair with my new Amazon Echo devices and it's working fine with my Spotify account, but when another person asks Alexa to play Spotify...

Newbie

  Plan Premium Country GT   Device Samsung Galaxy S9   Operating System Android   My Question or Issue I created a stereo speaker pair with my new Amazon Echo devices...

JohnS43

Music Fan

4083 Views

1 replies

0 likes

Amazon
Echo
Stereo Pair
  • 4083 Views
  • 1 replies
  • 0 likes

Problems downloading podcasts in the library

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueSo far, everything has worked smoothly. But now I have 8 titles pending in the download list. These have an exclamation mark on the right, at the point where...

Visitor

  Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android   My Question or Issue So far, everything has worked smoothly. But now I have 8 titles pending i...

689 Views

0 replies

0 likes

  • 689 Views
  • 0 replies
  • 0 likes

Play queue reordering

PlanFree/PremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueUpdated app no longer allows the play queue to be managed (reordering or deleting). Only option is to add (which is hopeless...

Music Fan

Plan Free/Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Updated app no longer allows the play queue to b...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist Loading Error

PlanPremiumCountryUS/FinlandDeviceMoto Z Play DroidOperating SystemAndroid 8.0.0 With the exception of the playlists by Spotify or friends, my playlists do not load, even if they were downloaded. But it also applies to any new playlists that are crea...

Casual Listener

Plan Premium Country US/Finland Device Moto Z Play Droid Operating System Android 8.0.0   With the exception of the playlists by Spotify or friends, my playlists do not load, even if th...

bsdrkgh

Casual Listener

2092 Views

2 replies

0 likes

  • 2092 Views
  • 2 replies
  • 0 likes

Keep Spotify Running

PlanPremiumCountryRomaniaDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueIs there any way to keep the Spotify app open whenever I close all the apps using the "Close Apps" button? I remember Google Play Music staying open if ...

Casual Listener

Plan Premium Country Romania Device Samsung Galaxy Note 8 Operating System Android 9   My Question or Issue Is there any way to keep the Spotify app open whenever I close all the apps ...

454 Views

0 replies

0 likes

  • 454 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify keeps playing while talking on the phone

PlanPremiumCountryUSDevicePixel 4 XLOperating SystemAndroid Oreo My Question or IssueSo when I'm playing Spotify and I call someone or they call me through WhatsApp the music doesn't stop all the time. I will pause the music and it starts right back ...

Visitor

Plan Premium Country US Device Pixel 4 XL Operating System Android Oreo   My Question or Issue So when I'm playing Spotify and I call someone or they call me through WhatsApp the ...

Kglover354

Newbie

4961 Views

2 replies

1 likes

  • 4961 Views
  • 2 replies
  • 1 likes

Superuser Contribution Congelación app spotify y carga de contenido muy lento

Hola tengo un problema con la aplicación desde que compre el dispositivo, experimento congelaciónes o carga muy lenta, tengo un buen Internet y no se que solución dar. Video de demostración a través de google drive para que lo visualizen https://driv...

Casual Listener

Hola tengo un problema con la aplicación desde que compre el dispositivo, experimento congelaciónes o carga muy lenta, tengo un buen Internet y no se que solución dar.  Video de demostración a ...

Mario

Spotify Legend

28104 Views

3 replies

5 likes

  • 28104 Views
  • 3 replies
  • 5 likes

Superuser Contribution Spotify app seems to cause Android browser to go offline

PlanFreeCountrySingaporeDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueI play Spotify via the app.I am not entirely sure but it seems when I play music on Spotify, my android browsers become offline (Chrome, Firefox, Opera). It has h...

Casual Listener

  Plan Free Country Singapore Device OnePlus 5T Operating System Android Pie   My Question or Issue I play Spotify via the app. I am not entirely sure but it seems when I play m...

allnotavailable

Casual Listener

944 Views

3 replies

0 likes

  • 944 Views
  • 3 replies
  • 0 likes

Shuffle malfunction

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DevicePixel 2Operating SystemAndroid My Question or IssueThe shuffle function does not work on the specific playl...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device Pixel 2 Operating System Android &n...

MrNoHappiness

Casual Listener

733 Views

1 replies

1 likes

  • 733 Views
  • 1 replies
  • 1 likes

Can't/unable pause music on screen lock (again)

As the title suggests, the pause/play button doesn't work on screen lock (mobile device). I can only skip the track. This issue has been mentioned before last year and I just wanna report that it's back again. I tried many solutions (reinstall many t...

Visitor

As the title suggests, the pause/play button doesn't work on screen lock (mobile device). I can only skip the track. This issue has been mentioned before last year and I just wanna report that it's b...

1070 Views

0 replies

3 likes

  • 1070 Views
  • 0 replies
  • 3 likes

Library slow after update

PlanPremiumCountryBrazilDeviceHuaweiOperating SystemAndroid After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album via the library, it takes 15 seconds to load. Same thing with my followed ar...

Casual Listener

Plan Premium Country Brazil Device Huawei Operating System Android   After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album vi...

PaulMac

Roadie

8284 Views

26 replies

13 likes

  • 8284 Views
  • 26 replies
  • 13 likes

Superuser Contribution Home page won't load

Since Spotify updated on my Pixel XL this morning, the home page won't load. I have tried to uninstall/reinstall, as well as restarting my phone but still not working. I get a message that, "something went wrong....please have another go." I've been ...

Gig Goer

Since Spotify updated on my Pixel XL this morning, the home page won't load.  I have tried to uninstall/reinstall, as well as restarting my phone but still not working. I get a message that, "so...

Loreniw

Regular

22119 Views

14 replies

6 likes

  • 22119 Views
  • 14 replies
  • 6 likes

Superuser Contribution How to add a Playlist to current play queue

PlanPremiumDeviceSamsung S8Operating SystemAndroidMy Question or IssueCan you add a playlist to the current play queue via mobile device? I see this option is available from Desktop but I have recently converted many playlists from other Music Servic...

Casual Listener

Plan Premium Device Samsung S8 Operating System Android My Question or Issue Can you add a playlist to the current play queue via mobile device? I see this option is available from Desktop but...

Mario

Spotify Legend

739 Views

1 replies

0 likes

  • 739 Views
  • 1 replies
  • 0 likes

Clock app keeps disconnecting

PlanPremiumCountry DeviceAsus Zenfone Max Pro M2Operating SystemAndroid 9 My Question or IssueWhen trying to use the Clock app to set Spotify as an alarm, the playlists list keeps "refreshing", making it impossible to search for songs or playlists to...

Casual Listener

Plan Premium Country   Device Asus Zenfone Max Pro M2 Operating System Android 9   My Question or Issue When trying to use the Clock app to set Spotify as an alarm, the playlists ...

gijsterbeek

Regular

2560 Views

3 replies

4 likes

  • 2560 Views
  • 3 replies
  • 4 likes