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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118184 Views

27 replies

4 likes

  • 118184 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

237924 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 237924 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

598809 Views

79 replies

3 likes

  • 598809 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

491290 Views

581 replies

42 likes

Account
Free
  • 491290 Views
  • 581 replies
  • 42 likes

Superuser Contribution My downloads are getting removed after every day end!!

PlanPremiumCountry: India DeviceGalaxy A30 With Android 10 One UI 2.0Operating System(Android 10) My Question or IssueHello everyone, this is the first time I'm approaching the largest community on spotify after getting no resolution from Spotify sup...

Visitor

Plan Premium Country: India   Device Galaxy A30 With Android 10 One UI 2.0 Operating System (Android 10)   My Question or Issue Hello everyone, this is the first time I'm approach...

Petya

Community Legend

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting to download. Driving me mad. Only seems to be this album

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I close Spotify app?

PlanPremiumCountryUKDeviceHuawei P-Smart 2019Operating SystemAndroid Version 9 My Question or IssueThis question has been marked as solved in a previous post but the answer only tells you how to log out. All I'd like to know how to close the Spotify ...

Visitor

Plan Premium Country UK Device Huawei P-Smart 2019 Operating System Android Version 9   My Question or Issue This question has been marked as solved in a previous post but the answer o...

Petya

Community Legend

772 Views

1 replies

0 likes

  • 772 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download to SD card

PremiumHungaryHuawei P9 lite 2017Android 8.0.0 Hi there. I just recognized, that my internal storage is full, because all my music was downloaded there. I checked the settings on the phone, and the default place is he memory card for downloads.Within...

Visitor

Premium Hungary Huawei P9 lite 2017 Android 8.0.0   Hi there.  I just recognized, that my internal storage is full, because all my music was downloaded there. I checked the settings o...

Petya

Community Legend

4163 Views

1 replies

1 likes

  • 4163 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connected to Facebook crashing

PlanPremiumCountryUSADevicePixel 4XL, Note 9, Chromebook plus, Tab aOperating SystemAndroid 10, 9, Chrome OS. Windows 10 My Question or IssueSpotify crashes when trying to login. I have logged into a free account after I reset cache and cleared stora...

Newbie

Plan Premium Country USA Device Pixel 4XL, Note 9, Chromebook plus, Tab a Operating System Android 10, 9, Chrome OS. Windows 10   My Question or Issue Spotify crashes when trying to lo...

Petya

Community Legend

1252 Views

1 replies

0 likes

  • 1252 Views
  • 1 replies
  • 0 likes

Solved!! Offline Downloaded Songs Disappear

Hello, I've been using Spotify for about 2 years now with few issues. My current problem is that my downloaded music is made unavailable offline after parking at work. I recently, 3 weeks ago, downloaded Android 5.0 for my Nexus 5. I had no issues wi...

Newbie

Hello,   I've been using Spotify for about 2 years now with few issues. My current problem is that my downloaded music is made unavailable offline after parking at work.   I recentl...

EarHax

Music Fan

3854 Views

2 replies

7 likes

  • 3854 Views
  • 2 replies
  • 7 likes

Bluetooth Controls dont work

PlanPremiumCountryGermanyDeviceOnePlus 5TOperating SystemAndroid 9 Pie My Question or IssueUsing Spotify and a car radio with bluetooth support, I cannot skip tracks or control spotify in any way.If I let the song play before I have a bluetooth conne...

Newbie

Plan Premium Country Germany Device OnePlus 5T Operating System Android 9 Pie   My Question or Issue Using Spotify and a car radio with bluetooth support, I cannot skip tracks or contr...

534 Views

0 replies

0 likes

Android
bluetooth
  • 534 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffling since the update

I updated the app in Google Play yesterday and since then, I cannot shuffle my songs. Shuffles plays them in order. I am using a Pixel 3xl.

Visitor

I updated the app in Google Play yesterday and since then, I cannot shuffle my songs. Shuffles plays them in order. I am using a Pixel 3xl.    

Ivan

Spotify Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Android TV Login Failed

PlanPremiumCountryJapan DeviceAndroid TVOperating SystemAndroid My Question or IssueHi, I use com.spotify.tv.android on my Android TV. From yesterday, I can't login it. When I click login button do nothing, and no error message on login page. I'm a A...

Casual Listener

Plan Premium Country Japan   Device Android TV Operating System Android   My Question or Issue Hi, I use com.spotify.tv.android on my Android TV.  From yesterday,...

teitoujp

Casual Listener

1898 Views

4 replies

1 likes

  • 1898 Views
  • 4 replies
  • 1 likes

Unable to download certain local files to Android - only when songs were removed?

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S9+Operating SystemAndroid 9 Pie My Question or IssueI have been attempting to download an album that I have saved as mp3s (Wilder Child of a Thousand Suns by Barely Blind) onto my phone ...

Visitor

Plan Premium Country United States of America Device Samsung Galaxy S9+ Operating System Android 9 Pie   My Question or Issue I have been attempting to download an album that I have sa...

482 Views

0 replies

0 likes

  • 482 Views
  • 0 replies
  • 0 likes

My Alexa doesnt find my self maded Playlist

PlanPremiumCountryGermanyDeviceSamsung S9+Operating SystemAndroid Oreo My Question or IssueHi my name ist Thomas.I created a Playlist called "klausthomas"i want that alexa when i say "Alexa, READ"I created a Routine.First he dimm the light and then h...

Casual Listener

Plan Premium Country Germany Device Samsung S9+ Operating System Android Oreo   My Question or Issue Hi my name ist Thomas. I created a Playlist called "klausthomas" i want that alex...

602 Views

0 replies

0 likes

Alexa
Spotify
  • 602 Views
  • 0 replies
  • 0 likes

Saved/downloaded albums broken up in artist tab

PlanPremiumCountryUSDevicePixel 3 XLOperating SystemAndroid 9 My Question or IssueWhen I go to the "Artists" tab in "Your Music" and select an artist whose albums I have downloaded, sometimes the album is broken up multiple times, with either 1 or 2 ...

Casual Listener

Plan Premium Country US Device Pixel 3 XL Operating System Android 9   My Question or Issue When I go to the "Artists" tab in "Your Music" and select an artist whose albums I have down...

palexkrupnik

Regular

917 Views

2 replies

1 likes

  • 917 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify app stopped when open the app

When open the spotify app with an android phone , the app stopped immediately. It cannot run as normal.

Visitor

When open the spotify app with an android phone , the app stopped immediately.  It cannot run as normal.

Mario

Spotify Legend

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Samsung Stratosphere Compatibility

Hi, I was wondering if Spotify is compatible with the Samsung Stratosphere I405 model. The phone runs Android v2.3 (Gingerbread).Here is a link to the phone:https://www.amazon.com/dp/B00AWVEFYY/ref=cm_sw_r_cp_api_i_17xuEbJ2XNT53

Visitor

Hi, I was wondering if Spotify is compatible with the Samsung Stratosphere I405 model. The phone runs Android v2.3 (Gingerbread). Here is a link to the phone: https://www.amazon.com/dp/B00AWVEFYY/r...

Ivan

Spotify Legend

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android: downloaded files storage option not working

PlanPremiumCountryBrazilDeviceSony Xperia Operating SystemAndroid 8.00 My Question or IssueI have a SD card in my cellphone but it seems that the app doesn't recognize it. Theoretically one should be able to store downloaded songs in it and I have fo...

Casual Listener

Plan Premium Country Brazil Device Sony Xperia  Operating System Android 8.00   My Question or Issue I have a SD card in my cellphone but it seems that the app doesn't recognize i...

SlatanicS

Casual Listener

1367 Views

4 replies

0 likes

  • 1367 Views
  • 4 replies
  • 0 likes

Can't Play Laptop Local Files On Android

For the past week or so I've been trying to sync my local play files to my phone so I can listen to them wherever and it just refuses to work. Whenever I go to download my playlist of local files, it just says 'waiting to download' and stays that way...

Music Fan

For the past week or so I've been trying to sync my local play files to my phone so I can listen to them wherever and it just refuses to work. Whenever I go to download my playlist of local files, it...

549 Views

0 replies

0 likes

  • 549 Views
  • 0 replies
  • 0 likes

Superuser Contribution No instagram story sharing, no slide queue, no smooth display like apple

PlanPremiumCountry USADeviceSamsung galaxy 8 My Question or Issue I cant post music to my story, the display dosent look as smooth as it does in all the pictures and on apple, no slide save or slide queue. I dont know what's wrong

Casual Listener

Plan Premium Country  USA Device Samsung galaxy 8   My Question or Issue  I cant post music to my story, the display dosent look as smooth as it does in all the pictures and on...

goodman2020

Regular

789 Views

2 replies

0 likes

  • 789 Views
  • 2 replies
  • 0 likes

App Update 27 Aug 2019

Operating SystemAndroid 9 My Question or IssueDoes anyone know what was removed / fixed / changed in the latest update? Am super aprehensive of updating now without knowing what the update entails.

Music Fan

Operating System Android 9   My Question or Issue Does anyone know what was removed / fixed / changed in the latest update? Am super aprehensive of updating now without knowing what the upda...

GrumpyBear

Regular

1311 Views

2 replies

0 likes

  • 1311 Views
  • 2 replies
  • 0 likes

Certain song cards "Blacked Out" on Samsung GAP

Premium for studentsCountry: US DeviceSamsung Galaxy Amp PrimeOperating SystemAndroid 7.1.1 My Question or IssueWhen certain songs are played, a portion of the song card is "blacked out", which varies between songs with no clear pattern. I would gues...

Visitor

Premium for students Country: US   Device Samsung Galaxy Amp Prime Operating System Android 7.1.1   My Question or Issue When certain songs are played, a portion of the song card i...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Login Faild

PlanPremiumCountryJapan DeviceAndroid TV My Question or IssueHi, I use com.spotify.tv.android on my Android TV. From yesterday, I can't login it, I'm a Soft Engineer, I tried to debug it, and got this error message.It seems to spotifytv.js error. Can...

Casual Listener

Plan Premium Country Japan   Device Android TV   My Question or Issue Hi, I use com.spotify.tv.android on my Android TV.  From yesterday, I can't login it, I'm a Sof...

601 Views

0 replies

0 likes

  • 601 Views
  • 0 replies
  • 0 likes