Help - Android

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amay
Spotify Star
2023-07-11 7:43:36 PM
3 weeks ago
Timbo6sic6
Casual Listener
70490 Views
69 replies
26 likes

70490 Views
69 replies
26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2025-01-27 7:09:21 AM
Sumit_Ghosh
Regular
29428 Views
5 replies
0 likes

29428 Views
5 replies
0 likes

Music keeps stopping when my phone is locked

Every time my phone is locked, spotify stops playing after around 10 seconds of it being locked. Tried deleting it and re-downloading, checking my sleeping apps and so forth. It will play again when click the power button to light up the screen but w...

samwesty2
Newbie
Every time my phone is locked, spotify stops playing after around 10 seconds of it being locked. Tried deleting it and re-downloading, checking my sleeping apps and so forth. It will play again when ...
2019-12-14 8:39:09 PM
2019-12-14 10:35:12 PM
Emilia_8
Community Legend
451 Views
1 replies
0 likes

451 Views
1 replies
0 likes

Instagram stories not working

PlanPremiumCountryMalaysiaDeviceHuawei Nova LiteOperating SystemEMUI 8.0.0 My Question or IssueI can't post any songs in Instagram stories and this had never happened before. When I share it, my screen turns all black . Please fix this issue.

ashleyfoo
Casual Listener
Plan Premium Country Malaysia Device Huawei Nova Lite Operating System EMUI 8.0.0 My Question or Issue I can't post any songs in Instagram stories and this had never happened...
2019-12-14 6:58:57 PM
2019-12-14 7:07:11 PM
Emilia_8
Community Legend
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

Solved!! Can't post a song to instagram stories

Hi there When I try to share a song to instagram stories spotify opens instagram and I just get a blank page on instagram instead of the artwork for the song. I tried reinstalling spotify and instagram to see if that would fix the problem but it pers...

Whitla
Newbie
Hi there When I try to share a song to instagram stories spotify opens instagram and I just get a blank page on instagram instead of the artwork for the song. I tried reinstalling spotify an...
2019-12-14 2:54:58 PM
2019-12-14 2:59:33 PM
Emilia_8
Community Legend
1738 Views
1 replies
1 likes

1738 Views
1 replies
1 likes

Superuser Contribution Meldung "Verbindung mit Spotify wird hergestellt" wenn Handy mit Bluetooth verbunden wird

Seit kurzem bekomme ich jedes Mal, wenn ich mein Android/Samsung Smartphone mit einem Bluetooth-Gerät verbinde, die Meldung: Verbindung mit Spotify wird hergestellt. Auch wenn das BT-Gerät gar keine Medienwiedergabe aktiviert hat und die Spotify-App ...

DannyGermany
Casual Listener
Seit kurzem bekomme ich jedes Mal, wenn ich mein Android/Samsung Smartphone mit einem Bluetooth-Gerät verbinde, die Meldung: Verbindung mit Spotify wird hergestellt. Auch wenn das BT-Gerät gar keine ...
2018-11-15 10:25:25 AM
2019-12-14 2:52:58 PM
Peter
Spotify Legend
16262 Views
24 replies
5 likes

16262 Views
24 replies
5 likes

Superuser Contribution Starting the get very angry with Spotify. =(

PlanPremiumCountryBrasilDeviceGalaxy S9+Operating SystemAndroid 9 PieMy Question or IssueAbout a week ago I posted my issue here without any success and Spotify continue downloading random playlists. Tried everything so far without any success. Unins...

Delmonte
Regular
Plan Premium Country Brasil Device Galaxy S9+ Operating System Android 9 Pie My Question or Issue About a week ago I posted my issue here without any success and Spotify continue downloading...
2019-11-21 9:50:57 PM
2019-12-14 2:45:05 PM
Peter
Spotify Legend
1714 Views
7 replies
1 likes

1714 Views
7 replies
1 likes

Superuser Contribution Playback takes forever or doesn't work/freezes my phone

PlanPremiumCountryUSA DeviceS7Operating SystemAndoroid 8 My Question or IssueMy library is hosted on an SD card which has good read write ability.Spotify takes forever to play a song when I click on it or sometimes it randomly stops playing or skips/...

johnprattchrist
Regular
Plan Premium Country USA Device S7 Operating System Andoroid 8 My Question or Issue My library is hosted on an SD card which has good read write ability. Spotify takes f...
2019-11-25 5:13:07 AM
2019-12-14 2:42:49 PM
Peter
Spotify Legend
845 Views
2 replies
0 likes
Crash
freeze
loading
playback

845 Views
2 replies
0 likes

Superuser Contribution connects automatically to other units

PlanPremiumCountrySwedenDeviceSony XperiaOperating System Android 8.0.0 My Question or IssueIt connects aut. to neighbours phone and starts playing their lists. Cant switch back for more then sec. Have empties cache, turned off and on other than loca...

TURBO2
Casual Listener
Plan Premium Country Sweden Device Sony Xperia Operating System Android 8.0.0 My Question or Issue It connects aut. to neighbours phone and starts playing their lists. Cant swi...
2019-11-14 8:06:07 PM
2019-12-14 1:49:24 PM
Peter
Spotify Legend
708 Views
4 replies
0 likes

708 Views
4 replies
0 likes

Superuser Contribution Spotify Connect

Somehow my I'm getting disturbed by other Spotify Users. The case is this. I want to my music but when I'm online somehow my phone asks me if would change to another device listening this music. It's the same case when case when I'm at home and I'm c...

Faro93
Casual Listener
Somehow my I'm getting disturbed by other Spotify Users. The case is this. I want to my music but when I'm online somehow my phone asks me if would change to another device listening this music. It's...
2019-11-17 5:56:57 PM
2019-12-14 1:44:30 PM
Peter
Spotify Legend
401 Views
1 replies
1 likes

401 Views
1 replies
1 likes

Solved!! Cannot share Spotify music on Instagram.

PlanPremiumCountryItalyDeviceHuawei P10 liteOperating SystemAndroid My Question or IssueI cannot share Spotify Music on Instagram. When I press the "share on instagram" option, instagram shows me this screen:

GiacomoMN
Casual Listener
Plan Premium Country Italy Device Huawei P10 lite Operating System Android My Question or Issue I cannot share Spotify Music on Instagram. When I press the "share on in...
2019-12-12 5:29:01 PM
2019-12-14 1:18:23 PM
Emilia_8
Community Legend
1632 Views
5 replies
9 likes
Instagram Stories
Share crash
Sharing to Instagram Story Not Working

1632 Views
5 replies
9 likes

Sharing music on Instagram Stories

I recently installed Spotify through my Facebook account and I can't share music on IG stories. I can do it on all the other options except IG stories. After choosing IG stories, it goes straight to the camera on IG but the screen in black and I can'...

AxTrrs
Newbie
I recently installed Spotify through my Facebook account and I can't share music on IG stories. I can do it on all the other options except IG stories. After choosing IG stories, it goes str...
2019-12-13 4:38:22 PM
2019-12-14 1:11:41 PM
Emilia_8
Community Legend
1619 Views
3 replies
7 likes

1619 Views
3 replies
7 likes

Superuser Contribution Album covers fail to download completely.

PlanPremiumCountryUSADeviceMoto G5s, Droid Maxx (dug it up to rule out the G5s)Operating SystemAndroid Oreo, Android 4.4.4 My Question or IssueSpotify staff, For around 3-4 weeks, nearly all of the album covers don't finish downloading. Happens when ...

terq
Newbie
Plan Premium Country USA Device Moto G5s, Droid Maxx (dug it up to rule out the G5s) Operating System Android Oreo, Android 4.4.4 My Question or Issue Spotify staff, ...
2019-12-03 4:18:08 PM
2019-12-14 1:05:49 PM
Peter
Spotify Legend
649 Views
1 replies
0 likes
Album Cover
Connection issues

649 Views
1 replies
0 likes

Superuser Contribution Shuffle and repeat buttons bug

PlanPremiumCountryFinlandDeviceOneplus 7 ProOperating SystemAndroid 10, Oneplus Open beta 4Spotify version8.5.29.828My Question or IssueShuffle and repeat button are not in main screen.I found those on three dot menu. You can't press those and you on...

Racle90
Music Fan
Plan Premium Country Finland Device Oneplus 7 Pro Operating System Android 10, Oneplus Open beta 4 Spotify version 8.5.29.828 My Question or Issue Shuffle and repeat button are not in ...
2019-11-01 7:05:19 AM
2019-12-14 9:44:04 AM
Guido
Spotify Legend
1263 Views
4 replies
0 likes
bug

1263 Views
4 replies
0 likes

Broken song/cover images

PlanPremiumCountryMalaysia DeviceOppo F1s My Question or IssueSome of my songs have album/cover images that are partly whited out/broken. They are whited out to varying degrees. Spotify Desktop is working fine but the issue is with the mobile app. On...

MSkyDragons
Newbie
Plan Premium Country Malaysia Device Oppo F1s My Question or Issue Some of my songs have album/cover images that are partly whited out/broken. They are whited out to varying de...
2019-12-14 5:53:36 AM
615 Views
0 replies
0 likes

615 Views
0 replies
0 likes

Crashing Mid-Song

PlanPremiumCountryUSADeviceGalaxy S8Operating SystemAndroid My Question or IssueMy app keeps crashing mid song every single time I play music. I have to close the app and re-launch again. It does it almost every time I switch playlist. It started hap...

Carla2915
Newbie
Plan Premium Country USA Device Galaxy S8 Operating System Android My Question or Issue My app keeps crashing mid song every single time I play music. I have to close the app...
2019-12-13 7:11:34 PM
2019-12-14 5:04:49 AM
osornios
Spotify Star
2529 Views
1 replies
0 likes

2529 Views
1 replies
0 likes

Queue randomly disappears

Plan Premium Country Turkey Device Samsung Galaxy J8 My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back like half an hour later to listen to music and my last played/paused song w...

grotesquette
Newbie
Plan Premium Country Turkey Device Samsung Galaxy J8 My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back l...
2019-12-13 3:34:35 PM
2019-12-14 5:01:59 AM
osornios
Spotify Star
637 Views
1 replies
1 likes
bug

637 Views
1 replies
1 likes

Sharing to Instagram stories

PlanPremiumCountry DeviceSamsung Galaxy 9+ My Question or IssueSharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story editor. Like another user before me, I tried reinstallation of both apps, which...

mhmarder
Newbie
Plan Premium Country Device Samsung Galaxy 9+ My Question or Issue Sharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story e...
2019-12-13 5:57:48 PM
2019-12-13 12:21:13 AM
Emilia_8
Community Legend
432 Views
1 replies
0 likes

432 Views
1 replies
0 likes

[Android] "No internet connection available"

Hello,Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi connection (I'm posting from that phone right now with...

natharch
Regular
Hello, Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi c...
2019-12-13 5:04:13 PM
438 Views
0 replies
4 likes

438 Views
0 replies
4 likes

Music pausing when screen is off

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 My Question or IssueThere are times that when my phone screen is off, the music will pause. Turning the screen back on resumes the song, but it will pause again as soon as the screen fades to black. I'...

WaffleOutlaw
Visitor
Plan Premium Country Canada Device Samsung Galaxy S10 My Question or Issue There are times that when my phone screen is off, the music will pause. Turning the screen back on re...
2019-12-11 5:04:06 PM
2019-12-13 9:37:03 AM
Marruu89
Newbie
1072 Views
1 replies
1 likes
Android
pausing

1072 Views
1 replies
1 likes

Spotify Premium slow and constantly loading...

I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things like play an album or view an album. When I click on ...

SimonErich
Visitor
I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things li...
2019-12-13 2:46:32 AM
422 Views
0 replies
1 likes

422 Views
0 replies
1 likes

Downloaded songs keep getting deleted

PlanFamily PremiumCountryGreeceDeviceLg G6Operating SystemAndroid 9, Stock, No root My Question or Issue Hello there!I have been noticing a weird issue. I have like ~2500 songs downloaded. Everytime i reboot my phone they just dissapear. The songs ar...

Delos24
Visitor
Plan Family Premium Country Greece Device Lg G6 Operating System Android 9, Stock, No root My Question or Issue Hello there! I have been noticing a weird issue. I have like ...
2019-12-13 1:42:08 AM
502 Views
0 replies
0 likes

502 Views
0 replies
0 likes

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