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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839823 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839823 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13618 Views
  • 1 replies
  • 0 likes
  • 13618 Views
  • 1 replies
  • 0 likes

Offline saved songs list by artist

PlanPremiumCountry DeviceMoto g5Operating SystemAndroid 8.1.0 My Question or IssueI recently had an update that changed the "your library" page on the app. It looks good and all but it just does not work. My biggest problem is that I can't shuffle so...

  • Newbie
  • Plan Premium Country   Device Moto g5 Operating System Android 8.1.0   My Question or Issue I recently had an update that changed the "your library" page on the app. It looks good...
  • MokoMichel
  • Casual Listener
  • 637 Views
  • 1 replies
  • 6 likes
  • 637 Views
  • 1 replies
  • 6 likes

Unable to dowload songs

PlanPremiumDeviceASUS Zenfone 3Operating SystemAndroid 8.0 My Question or IssueAfter being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the app and set download location to SD storage.Now whenever I try to downlo...

  • Newbie
  • Plan Premium Device ASUS Zenfone 3 Operating System Android 8.0   My Question or Issue After being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the ...
  • 193 Views
  • 0 replies
  • 2 likes
  • 193 Views
  • 0 replies
  • 2 likes

Wifi Connection Lost Enable Streaming on celluar

PlanPremiumCountryUSDeviceGalaxy Watch (LTE, Verizon)Operating System My Question or IssueI just got a Galaxy Watch and connected it with my Galaxy S10. As soon as I'm out of Bluetooth range I get the message on the watch that reads "WIFI Connection ...

  • Casual Listener
  •   Plan Premium Country US Device Galaxy Watch (LTE, Verizon) Operating System     My Question or Issue I just got a Galaxy Watch and connected it with my Galaxy S10.  A...
  • diggitydawg510
  • Casual Listener
  • 2936 Views
  • 1 replies
  • 0 likes
  • 2936 Views
  • 1 replies
  • 0 likes

Newest update but no design change

PlanPremiumCountryGermanyDevice(Huawei P10)Operating System(Android 8.0.0/EMUI 8.0.0) My Question or IssueWhy do i have the old spotify player design (look at the screenshot) and how can i change this?Everyone of my friends has the new design. By the...

  • Newbie
  • Plan Premium Country Germany Device (Huawei P10) Operating System (Android 8.0.0/EMUI 8.0.0)   My Question or Issue Why do i have the old spotify player design (look at the screenshot)...
  • nicocencini
  • Music Fan
  • 288 Views
  • 2 replies
  • 5 likes
  • 288 Views
  • 2 replies
  • 5 likes

Android Auto sort

PlanPremium FamilyCountryUSADevicePixel 2XLOperating SystemAndroid 9.0 My Question or IssueWhen using the app on my phone, I have my lists sorted alphabetically. So when i look through albums, it's alphabetical by artist. But when using android auto ...

  • Newbie
  • Plan Premium Family Country USA Device Pixel 2XL Operating System Android 9.0   My Question or Issue When using the app on my phone, I have my lists sorted alphabetically.  So whe...
  • 408 Views
  • 0 replies
  • 9 likes
  • 408 Views
  • 0 replies
  • 9 likes

There is no Made for You option in my spotify

There is no discover or made for you tab in my spotify library I've been using it for 1. 5 weeks and until now under the library tab there used to be a made for you option which used to say keep listening to the music you until spotify finds stuff fo...

  • Visitor
  • There is no discover or made for you tab in my spotify library   I've been using it for 1. 5 weeks and until now under the library tab there used to be a made for you option which used to ...
  • IrfanIntekhab
  • Newbie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Like / Dislike Simultaneously

PlanFree/PremiumCountry USADevice LGOperating System(Android) My Question or Issue When you both like and dislike on a song does that show you like the band, but not the song ?

  • Regular
  •   Plan Free/Premium Country  USA Device  LG Operating System (Android)   My Question or Issue   When you both like and dislike on a song does that show you like t...
  • BeatnikM
  • Regular
  • 502 Views
  • 18 replies
  • 0 likes
  • 502 Views
  • 18 replies
  • 0 likes

Superuser Contribution Spotify keeps playing after i pause it

CountryU.S.DeviceSamsung Galaxy S8+QuestionSpotify keeps playing my music after I pause it, only does this when I'm connected to my BT speaker??

  • Newbie
  • Country U.S. Device Samsung Galaxy S8+ Question Spotify keeps playing my music after I pause it, only does this when I'm connected to my BT speaker??
  • 707 Views
  • 0 replies
  • 1 likes
  • 707 Views
  • 0 replies
  • 1 likes

Can't use controls on lockscreen.

NotPlanPremiumCountryTunisiaDeviceNote 8Operating SystemAndroid 9 My Question or IssueHey community! After the pie update i just can't use the controls on the lock screen no more! It's buggy cause sometimes it works, but must of the times it doesn't....

  • Casual Listener
  • NotPlan Premium Country Tunisia Device Note 8 Operating System Android 9   My Question or Issue Hey community! After the pie update i just can't use the controls on the lock screen n...
  • Zineturki
  • Casual Listener
  • 1882 Views
  • 4 replies
  • 1 likes
  • 1882 Views
  • 4 replies
  • 1 likes

Keeps reverting to playing a list of songs I did not select....

I use premium plan. No matter what I choose to play on my Android after the song I chose plays the player reverts to play a list of songs I have not chosen.

  • Casual Listener
  • I use premium plan. No matter what I choose to play on my Android after the song I chose plays the player reverts to play a list of songs I have not chosen.   
  • 82 Views
  • 0 replies
  • 0 likes
  • 82 Views
  • 0 replies
  • 0 likes

Can't play greyed songs.

PlanFreeCountry - India DeviceMoto X PlayOperating SystemAndroid 7.1.1 My Question or IssueI m not able to play greyed songs from playlist idk why, it shows "Playing" but seconds is always 0. There r lot of songs I mean 90% songs aren't playable from...

  • Visitor
  • Plan Free Country - India   Device Moto X Play Operating System Android 7.1.1   My Question or Issue I m not able to play greyed songs from playlist idk why, it shows "Playing" bu...
  • xoholo
  • Composer
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Spotify on speakers is broken

Spotify will mute songs exactly halfway through when I am playing them through my Sony SRS-XB10 speaker. I have tried reinstalling but it does not change anything. Very frustrating for an app just meant to play music. PlanPremiumCountryUSA DeviceMoto...

  • Visitor
  • Spotify will mute songs exactly halfway through when I am playing them through my Sony SRS-XB10 speaker. I have tried reinstalling but it does not change anything. Very frustrating for an app just me...
  • xoholo
  • Composer
  • 616 Views
  • 1 replies
  • 0 likes
  • broken
    bug
    Error
    Glitch
    Half
    half way
    halfway
    mute
    mutes
    muting
    Sony
    Speakers
    Spotify
    SRS-XB10
  • 616 Views
  • 1 replies
  • 0 likes

Downloading and downloading again

PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Even if downloaded the playlists multiple times, in the following two days it redownloads my playlists as if I have infinite data.

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy J7 Max Operating System Android     Even if downloaded the playlists multiple times, in the following two days it redownloads my ...
  • kadircanaygun
  • Casual Listener
  • 242 Views
  • 4 replies
  • 0 likes
  • 242 Views
  • 4 replies
  • 0 likes

App keeps crashing

PlanPremiumCountryThe Netherlands DeviceSamsung galaxy S8Operating System Android Oreo 8.0 My Question or IssueSince a couple of hours my app keeps crashing. I play a song and open up the tab by clicking ^ and then the screen turns grey. The app will...

  • Newbie
  •   Plan Premium Country The Netherlands  Device Samsung galaxy S8 Operating System  Android Oreo 8.0   My Question or Issue Since a couple of hours my app keeps cra...
  • xoholo
  • Composer
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Android library has changed completely

Yesterday everything was fine. My Android library looked very similar to the Desktop version. I could go to Songs, pick an artist and listen to any song I saved. Today, for no apparent reason, my library is gone, and got replaced with a simplified ve...

  • Casual Listener
  • Yesterday everything was fine. My Android library looked very similar to the Desktop version. I could go to Songs, pick an artist and listen to any song I saved. Today, for no apparent reason, my lib...
  • Loxer
  • Spotify Star
  • 1321 Views
  • 5 replies
  • 9 likes
  • 1321 Views
  • 5 replies
  • 9 likes

Renaming entries in the user’s library

PlanPremiumOperating SystemAndroid When one adds an album to the local library, that entry may be listed under the name of the album, the given name/surname of the composer, the given name/surname of the performer, etc. Thus, while the library entrie...

  • Casual Listener
  • Plan Premium Operating System Android   When one adds an album to the local library, that entry may be listed under the name of the album, the given name/surname of the composer, the given ...
  • 62 Views
  • 0 replies
  • 0 likes
  • 62 Views
  • 0 replies
  • 0 likes

Terrible new layout

PlanPremiumCountryUSADeviceS6Operating SystemAndroid My Question or IssueThe newest update has completely changed my app layout. All of my saved songs have been put into a new "liked songs" playlist. Ive lost most of my artists that are from the save...

  • Casual Listener
  • Plan Premium Country USA Device S6 Operating System Android   My Question or Issue The newest update has completely changed my app layout. All of my saved songs have been put into a ne...
  • jpandino
  • Regular
  • 2330 Views
  • 4 replies
  • 19 likes
  • Horrible update
  • 2330 Views
  • 4 replies
  • 19 likes

Moving Spotify from Old Cellphone to New

Plan = PremiumCountry = USA DeviceOld Device - Samsung Note 3New Device - Samsung Note 9 Operating System = Android Oreo My Question or IssueMy client has Spotify on their Note 3 smartphone, and has downloaded literally thousands of songs, primarily ...

  • Casual Listener
  • Plan = Premium Country = USA   Device Old Device - Samsung Note 3 New Device - Samsung Note 9   Operating System = Android Oreo   My Question or Issue My client has Sp...
  • xoholo
  • Composer
  • 708 Views
  • 5 replies
  • 0 likes
  • Android
    copy
    Download
    move
    transfer
  • 708 Views
  • 5 replies
  • 0 likes

Playing from a filtered search result not working properly

PlanPremiumCountryCanadaDevice Samsung Galaxy 9Operating SystemAndroid OreoMy Question or IssueEverything seemed to work just very fine untill the recent update with the design changes, before I used to scroll a bit in my songs list so that the searc...

  • Newbie
  • Plan Premium Country Canada Device  Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Everything seemed to work just very fine untill the recent update wi...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

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