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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5490 Views

0 replies

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Superuser Contribution I listen to a playlist and jump to another for no reason

I have reinstalled the app, changed the password, but continues happens.PlanFree/PremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI listen to a playlist and jump to another for no reason

Visitor

I have reinstalled the app, changed the password, but continues happens. Plan Free/Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue I listen...

Petya

Community Legend

338 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Playing an album skipping un-liked songs

PlanPremiumDeviceOneplus 6Operating SystemAndroid 9, OxygenOS 9 My Question or IssueI have a saved album which some of it's songs are liked (so they will be in the liked songs list) and some are not.Sometimes I want to play the full album, including ...

Casual Listener

Plan Premium Device Oneplus 6 Operating System Android 9, OxygenOS 9   My Question or Issue I have a saved album which some of it's songs are liked (so they will be in the liked songs li...

306 Views

0 replies

0 likes

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Sorting by artist not working / saving

PlanPremium CountryIndonesia DeviceRedmi Note 5 Pro Operating SystemAndroid Pie (9) My Question or IssueHello spotify forum, I'm a long time spotify subscriber. But recently (2-3 months ago) the app on mobile is really annoyed. As the title said, sor...

Newbie

Plan Premium   Country Indonesia   Device Redmi Note 5 Pro   Operating System Android Pie (9)   My Question or Issue Hello spotify forum,   I'm a long time spo...

381 Views

0 replies

0 likes

  • 381 Views
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repeat/back doesn't work over bluetooth devices

When I try and use this app when I am on Bluetooth every once in a while I won't allow me to go back one song or repeat a song it'll just act like I did nothing so far I have used it the to Bluetooth devices my car and headsets that I'm using the gal...

Casual Listener

When I try and use this app when I am on Bluetooth every once in a while I won't allow me to go back one song or repeat a song it'll just act like I did nothing so far I have used it the to Bluetooth...

vlvfallenking

Casual Listener

488 Views

1 replies

0 likes

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  • 1 replies
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Can't see connected Taotronics headphones in connected devices section

PlanPremiumCountryBulgariaDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueWhen I connect the headphones to my phone and play music everyting is fine, exept that I can't see the connected pair of Taotronics headphones in the con...

Casual Listener

Plan Premium Country Bulgaria Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue When I connect the headphones to my phone and play music everyting is fine, e...

489 Views

0 replies

0 likes

Bluetooth headphones
Connected Device
  • 489 Views
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Playlist changes order randomly

PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueI love have playlists with music, I always sort song by artist, that means that the songs are sorted by the artist and if it is the same artist it i...

Visitor

  Plan Premium Country Czech Republic Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue I love have playlists with music, I always sort song by artist, ...

Jᴀᴄᴋ

Roadie

1176 Views

1 replies

0 likes

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Superuser Contribution Android Auto and Spotify keeps breaking download location

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S7Operating SystemAndroid 5.1.1 & Android 9 My Question or IssueI always use Spotify with Android Auto so I can use Waze as GPS and Spotify as media player in my Android Auto enabled car. To start android...

Newbie

Plan Premium Country Belgium Device Samsung Galaxy S7 Operating System Android 5.1.1 & Android 9   My Question or Issue I always use Spotify with Android Auto so I can use Waze as ...

Mihail

Spotify Legend

1011 Views

2 replies

1 likes

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Superuser Contribution Spotify shuts down

PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 under MIUI 10 Spotify stops playing music and it happens every three or five minutes, ten minutes would be a miracle. I thought it was because of the battery life settings bu...

Regular

Plan Premium Country Argentina  Device Xiaomi Redmi S2  Operating System Android 9 under MIUI 10   Spotify stops playing music and it happens every three or five minutes, ten ...

Petya

Community Legend

2743 Views

3 replies

1 likes

MIUI
Redmi
Xiaomi
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Superuser Contribution Android assistant commands

Hi,I'm trying to understand how how to use vocie controls via google assistant with Spotify.I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what commands I can actually use. The instructions on this s...

Visitor

Hi, I'm trying to understand how how to use vocie controls via google assistant with Spotify. I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what ...

Guido

Spotify Legend

1004 Views

2 replies

0 likes

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Superuser Contribution Spotify won't download songs anymore.

PlanPremiumCountryWales, UK.DeviceOnePlus 5.Operating SystemAndroid 9. My Question or IssueSpotify starts downloading music then stops. Currently there is 1576 songs in a queue to be downloaded. Sometimes I open Spotify and it will download a few son...

Casual Listener

Plan Premium Country Wales, UK. Device OnePlus 5. Operating System Android 9.   My Question or Issue Spotify starts downloading music then stops. Currently there is 1576 songs in a que...

tomclay96

Casual Listener

572 Views

2 replies

0 likes

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My Spotify app suddenly cannot do multiple selection

PlanPremiumCountryMalaysiaDeviceHonor 7xOperating SystemAndroid P My IssueHi Spotify, I always need to do multiple selection in my playlist so that I can choose the music that I want to listen into the queue, but suddenly cannot when I holding the so...

Visitor

Plan Premium Country Malaysia Device Honor 7x Operating System Android P   My Issue Hi Spotify, I always need to do multiple selection in my playlist so that I can choose the music th...

VillageHero

Regular

815 Views

1 replies

0 likes

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Superuser Contribution Sound cuts off randomly even for Offline Music

PlanPremiumCountryUnited StatesDeviceSamsung Note 9Operating SystemAndroid 9HeadphonesBose 400 (Bluetooth) My Question or IssueSound gets cut off randomly, even when playing music in Offline Mode. I've tried and deleting cache to see if that helps, b...

Visitor

Plan Premium Country United States Device Samsung Note 9 Operating System Android 9 Headphones Bose 400 (Bluetooth)   My Question or Issue Sound gets cut off randomly, even when play...

Petya

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
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Superuser Contribution Unable to view an artist's profile page sidways//horizontally on android screen

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...

Roadie

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...

Petya

Community Legend

524 Views

1 replies

0 likes

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Solved!!Superuser Contribution BV9600 issue with drop down menu

Hey everyone.I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes. I have already uninstalled and restalled it and i already locked the app on the Memory Sand box.Thank you very much for your help.PlanPremiumCountry It...

Casual Listener

Hey everyone. I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes.  I have already uninstalled and restalled it and i already locked the app on the Memory Sand...

Tarvosdrakon

Casual Listener

1391 Views

4 replies

0 likes

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Superuser Contribution Music stopps 10 seconds +/- after I close my phone cass

Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can someone help me?

Visitor

Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can s...

Katerina

Spotify Legend

383 Views

1 replies

0 likes

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Solved!!Superuser Contribution Connected Devices won't connect

PlanPremiumCountryUKDeviceLG V30, laptopOperating SystemAndroid Oreo, Windows 10 My Question or IssueI can't connect to any of the listed 'Spotify Connect' devices. These include a PS4, Heos speakes and an Amazon Echo. I reinstalled Spotify yesterday...

Casual Listener

Plan Premium Country UK Device LG V30, laptop Operating System Android Oreo, Windows 10   My Question or Issue I can't connect to any of the listed 'Spotify Connect' devices. Thes...

waylandsmithy

Casual Listener

1428 Views

2 replies

0 likes

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Solved!!Superuser Contribution Songs from the same artist won't play

PlanPremiumCountryUkDeviceSamsung Galaxy 8Operating system Android Oreo My Question or IssueMany songs from the same artist will not play one after the other even when sorted into artist order

Casual Listener

Plan Premium Country Uk Device Samsung Galaxy 8 Operating system  Android Oreo   My Question or Issue Many songs from the same artist will not play one after the other even ...

Ethanpye

Casual Listener

994 Views

3 replies

0 likes

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playback problems with 4G streaming

PlanPremium // Spotify Ver. 8.5.23.686CountryGreeceDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0 My Question or IssueIn the last 3 or 4 months I have the same issue that many users have. The music stops playing when I am connected through 4G. Wh...

Casual Listener

Plan Premium  // Spotify Ver. 8.5.23.686 Country Greece Device Huawei P10 Lite Operating System Android 8.0.0   My Question or Issue In the last 3 or 4 months I have the same issu...

zouve

Casual Listener

844 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Cant end shuffle?

PlanPremiumCountryFinlandDeviceSamsung Galaxy A40Operating SystemAndroid 9 My Question or IssueI used shuffle in one of playlists that Spotify offered me. Now every playlist uses shuffle. I have pushed the suffle-button again and again. But shuffle j...

Visitor

Plan Premium Country Finland Device Samsung Galaxy A40 Operating System Android 9   My Question or Issue I used shuffle in one of playlists that Spotify offered me. Now every playlist ...

Peter

Spotify Legend

319 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Beware of Spotify New Strategy to get your money

Hi everyone.I thought I might just put this out there for others benefits. So I recently cancelled my subscription to Spotify when they removed the widget and was planning on moving to another platform. I'm aware that the widget has been reinstated, ...

Visitor

Hi everyone. I thought I might just put this out there for others benefits.   So I recently cancelled my subscription to Spotify when they removed the widget and was planning on moving to ano...

Peter

Spotify Legend

363 Views

1 replies

1 likes

  • 363 Views
  • 1 replies
  • 1 likes