Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 72437 Views
  • 69 replies
  • 26 likes
  • 72437 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29830 Views
  • 5 replies
  • 0 likes
  • 29830 Views
  • 5 replies
  • 0 likes

Spotify automatically plays/opens after calls and when turning car on

Whenever i start my car , spotify opens and plays the last song. I can reinstall app, can restart my phone and it stills opening.Itnalso opens after every phone call and plays song. My phone is a note 8, with lastest software installed. Same for spot...

  • Newbie
  • Whenever i start my car , spotify opens and plays the last song. I can reinstall app, can restart my phone and it stills opening. Itnalso opens after every phone call and plays song.   My...
  • jderekw79
  • Visitor
  • 2188 Views
  • 3 replies
  • 1 likes
  • Android
    automatically
    bluetooth
    Car
    Spotify
  • 2188 Views
  • 3 replies
  • 1 likes

Superuser Contribution How do I browse downloaded music?

My downloads are sometimes listed on my home page, but not all the time. How can I browse only downloaded music?

  • Casual Listener
  • My downloads are sometimes listed on my home page, but not all the time.  How can I browse only downloaded music?
  • Mario
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loading is ruler slow

PlanPremiumCountryUSADeviceNote 8Operating SystemAndroid 9 My Question or IssueWhen I want to open an album or artist I'll tap it then it take a few seconds before it opens and during that time I can't pause or anything

  • Visitor
  • Plan Premium Country USA Device Note 8 Operating System Android 9   My Question or Issue When I want to open an album or artist I'll tap it then it take a few seconds before it opens...
  • Mario
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did anyone figure out how to fix the SD card problem with Android 9? I keep losing my downloaded mus

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Escuchar lo mismo en dos equipos

Les cuento quiero escuchar la misma música en 2 equipos adheridos a mi plan familiar, la idea es hacerlo a distancia pero que se coordine para escuchar lo mismo. Ej: escuchar lo mismo al momento de ir a dormir.

  • Visitor
  • Les cuento quiero escuchar la misma música en 2 equipos adheridos a mi plan familiar, la idea es hacerlo a distancia pero que se coordine para escuchar lo mismo.   Ej: escuchar lo mismo al mom...
  • Bittencourt
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • larga distancia
    musica similar
    unidos
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubles since new spotify app

Hi,I have spotify premium and am having troubles with the app since the new version. Hoping there is a work around or a way to revert back to the old app? I've waited a while before complaining as it's normally just a getting used to the new thing bu...

  • Casual Listener
  • Hi, I have spotify premium and am having troubles with the app since the new version. Hoping there is a work around or a way to revert back to the old app?  I've waited a while before complaini...
  • Peter
  • Spotify Legend
  • 915 Views
  • 3 replies
  • 1 likes
  • 915 Views
  • 3 replies
  • 1 likes

Superuser Contribution Queue button is grayed out

PlanPremiumCountryUnited StatesDevicePixel 3Operating SystemAndroid My Question or IssueI primarily listen to music using the Android app by adding entire albums to my Queue, I feel like this isn't the primary use case and I continue to run into fric...

  • Casual Listener
  • Plan Premium Country United States Device Pixel 3 Operating System Android   My Question or Issue I primarily listen to music using the Android app by adding entire albums to my Queue,...
  • Peter
  • Spotify Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • Android
    Queue Button
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue is deleted when changing to Spotify Connect (Sonos)

PlanPremiumCountryUnited StatesDevicePixel 3, Sonos 5Operating SystemAndroid My Question or IssueI primarily listen to music using the Android app by adding entire albums to my Queue, when I want to change the experience from listening through headph...

  • Casual Listener
  • Plan Premium Country United States Device Pixel 3, Sonos 5 Operating System Android   My Question or Issue I primarily listen to music using the Android app by adding entire albums to ...
  • Peter
  • Spotify Legend
  • 883 Views
  • 1 replies
  • 2 likes
  • Android
    Connect
    queue
  • 883 Views
  • 1 replies
  • 2 likes

Superuser Contribution Why unable to play artist in order?

You used to be able to search for say a particular artist... coldplay for example All the tracks would come up drom my general list and after playing first track other coldplay tracks would follow automatically No longer happens in that after the fir...

  • Newbie
  • You  used to be able to search for say a particular artist... coldplay for example  All the tracks would come up drom my general list and after playing first track other coldplay tracks wo...
  • Peter
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ist offline

PlanFamilyCountryGermanyDeviceSamsung Galaxy S8 and Galaxy S10Operating SystemAndroid My Question or IssueHi guys my spotify ist offline although the device ist online. All proposed solutions was tried, without success. The same on another device. De...

  • Visitor
  • Plan Family Country Germany Device Samsung Galaxy S8 and Galaxy S10 Operating System Android   My Question or Issue Hi guys my spotify ist offline although the device ist online. All p...
  • Peter
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 1 likes
  • 435 Views
  • 1 replies
  • 1 likes

Superuser Contribution The spotify android app does not show artists all music

CountryHungary Device(Samsung Galaxy S8 plus)Operating System( Android) My Question or IssueWhen i search my favorite artists the potify turn me on to this artist page. But here i can find only 5 music and his albums. I cant find my favorite artist a...

  • Visitor
  •   Country Hungary   Device (Samsung Galaxy S8 plus) Operating System ( Android)   My Question or Issue When i search my favorite artists the potify turn me on to this artist ...
  • Katerina
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code 112

Hi, Unable to get on-line since having new computer. I get Connection lost. Reconnecting...(error code:112) Firewall is set to allow Spotify through and I've even tried turning Firewall off.

  • Newbie
  • Hi, Unable to get on-line since having new computer. I get Connection lost. Reconnecting...(error code:112) Firewall is set to allow Spotify through and I've even tried turning Firewall off.
  • Katerina
  • Spotify Legend
  • 1657 Views
  • 4 replies
  • 0 likes
  • 1657 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't find friends on android app

Cant find friends and rheir playlist. Is it broken or hidden somewhere? 

  • Regular
  • Cant find friends and rheir playlist. Is it broken or hidden somewhere?  
  • Peter
  • Spotify Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Friends
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung S10 LED Case Controls

PlanPremiumCountryUKDeviceGalaxy S10 PlusOperating SystemAndroid 10 My Question or IssueWhy can't I control music from the case? I'd like to be able to play, pause and skip tracks using the case. Can't seem to do that for some reason. Why not?

  • Regular
  • Plan Premium Country UK Device Galaxy S10 Plus Operating System Android 10   My Question or Issue Why can't I control music from the case? I'd like to be able to play, pause and skip t...
  • Peter
  • Spotify Legend
  • 835 Views
  • 1 replies
  • 0 likes
  • 835 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing the volume on another device from Android

I've written about this in the past and I decided to mention this yet again.I'm at home, my desktop computer is labeled Spotify Connect, I'm assuming this has some significance.I also use a Samsung (Android) tablet connected to a stereo system and a ...

  • Regular
  • I've written about this in the past and I decided to mention this yet again. I'm at home, my desktop computer is labeled Spotify Connect, I'm assuming this has some significance. I also use a S...
  • Peter
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pausing (Android/Samsung S10e)

Premium UKSamsung Galaxy S10eAndroid 9 Spotify keeps pausing during songs. I have checked and it is not on the sleep list and it is allowed to run in the background. Strangely, the music will unpause itself after a while, or when I unlock the phone. ...

  • Casual Listener
  • Premium  UK Samsung Galaxy S10e Android 9   Spotify keeps pausing during songs. I have checked and it is not on the sleep list and it is allowed to run in the background. Strangely, th...
  • Peter
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 1 likes
  • 430 Views
  • 1 replies
  • 1 likes

Superuser Contribution App gets stuck\not responding on MIUI 10

PlanPremiumCountryIsraelDeviceXiaomi Redmi 6Operating SystemMIUI v10.4.4 My Question or IssueFrom the latest Android app update, the app freezes (sometimes even the entire phone) when you click on the 3 vertical points of the song that need to open t...

  • Regular
  • Plan Premium Country Israel Device Xiaomi Redmi 6 Operating System MIUI v10.4.4   My Question or Issue From the latest Android app update, the app freezes (sometimes even the entire ph...
  • Katerina
  • Spotify Legend
  • 948 Views
  • 2 replies
  • 2 likes
  • Android
  • 948 Views
  • 2 replies
  • 2 likes

Solved!! I can't share spotify to instagram story

PlanPremiumCountrySlovakiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi i have samsung s9 and i cant share spotify to instagram story, if i try , my instagtam o...

  • Visitor
  • Plan Premium Country Slovakia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi i have ...
  • Emilia_8
  • Community Legend
  • 15958 Views
  • 8 replies
  • 3 likes
  • 15958 Views
  • 8 replies
  • 3 likes

I can't share Instagram stories.

PlanPremiumCountry DeviceXIAOMI MI 5SOperating SystemANDROID 8 My Question or Issue I cant share Instagram stories. Its been 5 days , please help me.

  • Visitor
  • Plan Premium Country   Device XIAOMI MI 5S Operating System ANDROID 8   My Question or Issue  I cant share Instagram stories. Its been 5 days , please help me.  
  • Emilia_8
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes