Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I'm testing out a Spotify family plan and I'm finding its features rather lackluster for my use case. I want to pick a bunch of artists I like, download all the songs to my phone, and then when using Android Auto shuffle across all that local music. ...
I'm testing out a Spotify family plan and I'm finding its features rather lackluster for my use case. I want to pick a bunch of artists I like, download all the songs to my phone, and then when using...
Spotify Legend
885 Views
3 replies
0 likes
Operating System Android:1- Activate offline mode2- Use the storage management to move data from internal-memory to sd-card3- Wait till the transfer is finished and spotify restartsBUG: Sometimes spotify will ask you to login again into the account, ...
Operating System Android: 1- Activate offline mode 2- Use the storage management to move data from internal-memory to sd-card 3- Wait till the transfer is finished and spotify restarts BUG: Somet...
324 Views
0 replies
0 likes
How come there is no option to dislike songs anymore? How do you suppose your AI to become smarter unless you have human input? Give us back the option to dislike songs!
How come there is no option to dislike songs anymore? How do you suppose your AI to become smarter unless you have human input? Give us back the option to dislike songs!
Spotify Legend
678 Views
1 replies
5 likes
PlanFreeCountry DeviceSamsung s8Operating System My Question or IssueI transferred my data from my old s8 to a new one, it went good but the language changed. I checked my language settings and it was still in English.
Plan Free Country Device Samsung s8 Operating System My Question or Issue I transferred my data from my old s8 to a new one, it went good but the language changed. ...
Roadie
720 Views
2 replies
0 likes
PlanPremiumUSACountry DeviceMotorola Moto Z3Operating SystemAndroid 9 PDXS29.84-42-3 My Question or IssueI think a new version of Spotify was rolled out. The car view is new to me. Now a song will only play in my 2015 Ram 1500 pickup for a few second...
Plan Premium USACountry Device Motorola Moto Z3 Operating System Android 9 PDXS29.84-42-3 My Question or Issue I think a new version of Spotify was rolled out. The car view is...
530 Views
0 replies
0 likes
PlanPremiumCountryNew Zealand DeviceGalaxy Note 9 Operating SystemAndroid 9 My Question or IssueAs of recently Spotify is offline till a network change. Happens on my phone and my wife's phone (Galaxy s8) We stream Spotify in the car, sometimes it st...
Plan Premium Country New Zealand Device Galaxy Note 9 Operating System Android 9 My Question or Issue As of recently Spotify is offline till a network c...
Spotify Legend
696 Views
3 replies
1 likes
PlanPremium Family (currently free)DeviceSamsung A5, Samsung A8 (2018), Windows 10 with Chrome and Web Player.Operating SystemAndroid 9, Windows 10App VersionAndroid 8.5.36.747My Question or IssueHi,we are new to Premium Family (currently in the free...
Plan Premium Family (currently free) Device Samsung A5, Samsung A8 (2018), Windows 10 with Chrome and Web Player. Operating System Android 9, Windows 10 App Version Android 8.5.36.747 My Ques...
Spotify Legend
386 Views
1 replies
0 likes
Sorry for the cross post as I'm having problems on the desktop and android version: I'm unable to play Artist Radio for Keith Jarrett - web player says 'Error Could not load this playlist' and android player says 'Missing Playlist This playlist is no...
Sorry for the cross post as I'm having problems on the desktop and android version: I'm unable to play Artist Radio for Keith Jarrett - web player says 'Error Could not load this playlist' a...
Spotify Legend
552 Views
1 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceXiaomi Mi A3 LTEOperating SystemAndroid One My Question or IssueHi, I have bought myself a new phone (I used to have an also Xiaomi but it was Xiaomi Mi Max and different OS) and when I installed Spotify suddenly...
Plan Premium Country Czech Republic Device Xiaomi Mi A3 LTE Operating System Android One My Question or Issue Hi, I have bought myself a new phone (I used to have an also Xia...
Visitor
2755 Views
5 replies
0 likes
PlanPremiumCountryGermanyDeviceHuawei Mate 20 ProOperating SystemAndroid 9.0My Question or IssueHi everybody, i would like to now how Spotify handles my downloaded Songs. Does Spotify plays my downloaded Songs even if I am Online? Or will the Downloa...
Plan Premium Country Germany Device Huawei Mate 20 Pro Operating System Android 9.0 My Question or Issue Hi everybody, i would like to now how Spotify handles my downloaded Songs. Does Spoti...
Newbie
409 Views
1 replies
0 likes
Is there a way to play podcasts in chronological order without sorting by date? I'm listening to a podcast that has been going since 2012. Scrolling past the eight years to listen to the last five episodes or so in correct order is tiresome. Device: ...
Is there a way to play podcasts in chronological order without sorting by date? I'm listening to a podcast that has been going since 2012. Scrolling past the eight years to listen to the last five ep...
Music Fan
716 Views
1 replies
0 likes
Finde den Equalizer Button in der App nicht bei meinem P20.Android Version 9
Finde den Equalizer Button in der App nicht bei meinem P20. Android Version 9
Spotify Legend
5102 Views
3 replies
0 likes
PlanPremiumCountryIreland DeviceSamsung Galaxy A40Operating SystemAndroid My Question or IssueI got a new phone and Spotify wont allow me to share music to instagram stories. Its brand new so surely there shouldn't be an issue.My old phone was a gala...
Plan Premium Country Ireland Device Samsung Galaxy A40 Operating System Android My Question or Issue I got a new phone and Spotify wont allow me to share music to...
331 Views
0 replies
0 likes
Premiumusawin 10 64 bit i have been having this problem for a long time.i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all sopdfy data (app data, user data, local and roaming data, and program data).I ...
Premium usa win 10 64 bit i have been having this problem for a long time. i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all ...
Not applicable
462 Views
1 replies
0 likes
PlanPremiumCountryUSDevice(Samsung Galaxy A3)Operating System(Android) My Question or IssueSpotify randomly changing my song after few seconds. Even if i paused the music, its gonna starts again.. Its really annoying and dont let me listen my song. O...
Plan Premium Country US Device (Samsung Galaxy A3) Operating System (Android) My Question or Issue Spotify randomly changing my song after few seconds. Even if i paused the music, it...
Community Legend
778 Views
3 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung S10+Operating SystemAndroid 9 My Question or IssueI try to share music on instagram stories and it just freezes into a black screen.
Plan Premium Country The Netherlands Device Samsung S10+ Operating System Android 9 My Question or Issue I try to share music on instagram stories and it just freezes into a black sc...
Spotify Legend
8632 Views
5 replies
23 likes
Hello Friends,Spotify Web player is not working for me. Any idea what could be going wrong with it?
Hello Friends, Spotify Web player is not working for me. Any idea what could be going wrong with it?
Casual Listener
528 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceHuawei P SmartOperating SystemAndroidMy Question or IssueWhen I try to hide a song in a genre radio (the radios you get when you tap 'Play Radio' on a genre's page), I get an error message which says "Sorry, we can't improve...
Plan Premium Country UK Device Huawei P Smart Operating System Android My Question or Issue When I try to hide a song in a genre radio (the radios you get when you tap 'Play Radio' on a genr...
Spotify Legend
2038 Views
5 replies
7 likes
Spoiler (Highlight to read) I don't know how else to describe it. I just can't play songs lol. Every once in awhile I'll be listening to a song, then it just stops. The pause button is still displayed, implying the song is playing but the timeline do...
I don't know how else to describe it. I just can't play songs lol. Every once in awhile I'll be listening to a song, then it just stops. The pause button is still displayed, i...
1090 Views
0 replies
2 likes
PlanFreeCountryUSA DeviceGoogle Pixel 3 XLOperating SystemAndroid 10 My Question or IssueI was having problems with last.fm publishing a seemingly random song 100+ times a day. It turns out it was Spotify posting the first track of a playlist to the ...
Plan Free Country USA Device Google Pixel 3 XL Operating System Android 10 My Question or Issue I was having problems with last.fm publishing a seemingly random song 100...
661 Views
0 replies
0 likes
