Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54879 Views
  • 68 replies
  • 25 likes
  • 54879 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27756 Views
  • 5 replies
  • 0 likes
  • 27756 Views
  • 5 replies
  • 0 likes

Randomly downloads albums and playlists

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid Oreo I don't use the "download" feature but Spotify is forcing it on me.When I launch the app, a random album or playlist I recently played will attempt to be downloaded. It only occurs when...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6 Operating System Android Oreo   I don't use the "download" feature but Spotify is forcing it on me. When I launch the app, a random album or p...
  • Testiedegekste
  • Visitor
  • 977 Views
  • 3 replies
  • 1 likes
  • 977 Views
  • 3 replies
  • 1 likes

Full screen

I'm trying to get my spotify in full screen mode the way that it'd hide my android notification bar it worked for a few time (see below) but then it reappeared again PlanPrenium CountryFrance DeviceHuawei p30 Operating SystemAndroid 9.1.0 My Question...

  • Casual Listener
  • I'm trying to get my spotify in full screen mode the way that it'd hide my android notification bar it worked for a few time (see below) but then it reappeared again  Plan Prenium  Count...
  • Willedm
  • Casual Listener
  • 753 Views
  • 2 replies
  • 0 likes
  • 753 Views
  • 2 replies
  • 0 likes

Can't Access Some Local File Music on Phone

PlanPremiumCountryAustraliaDeviceSamsung galaxy S9Operating SystemWhatever the latest update one is. Sorry, not sure how to check.My Question or IssueSo I got a soundtrack filled with some songs from one of my favourite movies. None of the songs are ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung galaxy S9 Operating System Whatever the latest update one is. Sorry, not sure how to check. My Question or Issue So I got a soundtrack filled wi...
  • 310 Views
  • 0 replies
  • 0 likes
  • local files
  • 310 Views
  • 0 replies
  • 0 likes

Equaliser not working when starting and phone locked

PlanPremiumCountryAustraliaDeviceSamsung Note 8Operating SystemAndroid 9 My Question or IssueThe equaliser in Spotify will not work if the device is paired when the lock screen is engaged. It only works when I open the phone with my fingerprint. This...

  • Visitor
  • Plan Premium Country Australia Device Samsung Note 8 Operating System Android 9   My Question or Issue The equaliser in Spotify will not work if the device is paired when the lock scre...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

[AndroidAuto] App not updating current song playing

PlanPremiumCountryCanadaDevicePixel 2XLOperating SystemAndroid 10.0 My Question or IssueWhen listening to a downloaded playlist in offline mode, the song title and cover art do not get updated on the Android Auto screen as the songs change. This was ...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 2XL Operating System Android 10.0   My Question or Issue When listening to a downloaded playlist in offline mode, the song title and cover art ...
  • 641 Views
  • 0 replies
  • 1 likes
  • android auto
  • 641 Views
  • 0 replies
  • 1 likes

Superuser Contribution Offline playlists keep downloading every day

Hi, For some reason my offline playlists keep redownloading each day.Actions taken on 31/10/2019:- Turned offline off for all playlists- Deleted cache- Uninstalled Spotify App- Removed all offline devices from the web portal- Reset my password- Reins...

  • Casual Listener
  • Hi,   For some reason my offline playlists keep redownloading each day. Actions taken on 31/10/2019: - Turned offline off for all playlists - Deleted cache - Uninstalled Spotify App - Rem...
  • dvdmeer
  • Casual Listener
  • 959 Views
  • 2 replies
  • 3 likes
  • 959 Views
  • 2 replies
  • 3 likes

Selecting song and it won't play

PlanPremium DeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI Am having an issue mainly when I am playing music through a device. There will be a song playing and I want to pick another. I go into the library and find the song, cl...

  • Newbie
  • Plan Premium   Device Samsung Galaxy S10 Operating System Android   My Question or Issue I Am having an issue mainly when I am playing music through a device.   There will b...
  • 252 Views
  • 0 replies
  • 0 likes
  • Wont play selecting track issue
  • 252 Views
  • 0 replies
  • 0 likes

Spotify won't play locally imported songs

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueSince a week or so Spotify on Android won't play most of the songs (mp3s) that I imported on my laptop. They are greyed out in the playlists, even thou...

  • Music Fan
  • Plan Premium Country The Netherlands Device Samsung Galaxy 9 Operating System Android     My Question or Issue Since a week or so Spotify on Android won't play most of the songs ...
  • 497 Views
  • 0 replies
  • 0 likes
  • imported song
    Incompetence
    local songs
  • 497 Views
  • 0 replies
  • 0 likes

Can I play local files from my phone ?

Can I play local files from my phone ? Meaning - play songs that I saved on my phone from the spotify app player, like you can do from the desktop app?

  • Casual Listener
  • Can I play local files from my phone ? Meaning - play songs that I saved on my phone from the spotify app player, like you can do from the desktop app?
  • 428 Views
  • 0 replies
  • 0 likes
  • files
    local
    local files
    Mobile
    Mobile Phone
    phone
  • 428 Views
  • 0 replies
  • 0 likes

Superuser Contribution Album Art not appearing for certain songs

I have downloaded a mass amount of songs but some of them lose their album arts, but at the same time, albums load up very slow and for albums i've never looked at before, the album art doesn't load up. And I really like the album art so can anyone t...

  • Visitor
  • I have downloaded a mass amount of songs but some of them lose their album arts, but at the same time, albums load up very slow and for albums i've never looked at before, the album art doesn't load ...
  • 396 Views
  • 0 replies
  • 1 likes
  • 396 Views
  • 0 replies
  • 1 likes

Full bug apps

Hello, any support from Spotify ?Did they know that people gives bads review at the google play since Spotify is bug for everything : Widget crashAutostop musicSpotify close without crashSpotify Auto stop songs Since 2 months, they dont read comments...

  • Music Fan
  • Hello, any support from Spotify ? Did they know that people gives bads review at the google play since Spotify is bug for everything :   Widget crash Autostop music Spotify close without cr...
  • DanielTham
  • Composer
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Why can't I choose a specific song in a playlist when I play music on another device? Can only skip.

I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of the others are not affected. In the other playlists,...

  • Newbie
  • I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of t...
  • boydliggitt
  • Regular
  • 3589 Views
  • 1 replies
  • 2 likes
  • Android
    Samsung
    skipping
    Spotify
    Windows
    Windows 10
  • 3589 Views
  • 1 replies
  • 2 likes

Spotify não funciona

PlanPremiumCountryBrasil/BrazilDeviceSamsung galaxy a50Operating System Android 9 PIE My Question or IssueMeu spotify simplesmente não funciona, não conecta ao wifi ou 4g, não consigo abrir as configurações nem as playlists já baixadas. Já tentei lim...

  • Newbie
  • Plan Premium Country Brasil/Brazil Device Samsung galaxy a50 Operating System  Android 9 PIE   My Question or Issue Meu spotify simplesmente não funciona, não conecta ao wifi ou 4...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Music Downloaded Over Cellular, Option Was Unchecked, Blew Through Data Plan Cap 1st Day

Premium user here. I'm using Google Fi and have a limit of 1gb per month since I'm on Wifi nearly all day between work & home. I'm only a couple of days into the current months plan and Google warns me that I've blown through over 350mb of my plan al...

  • Newbie
  • Premium user here.  I'm using Google Fi and have a limit of 1gb per month since I'm on Wifi nearly all day between work & home.  I'm only a couple of days into the current months plan a...
  • mr_archer
  • Music Fan
  • 573 Views
  • 3 replies
  • 0 likes
  • 573 Views
  • 3 replies
  • 0 likes

Music randomly pausing

As per the request in the other thread, this problem has been going for me for a while now: Music will stop playing but the app thinks it's still playing (i.e. the icon says it's still playing and not paused) - see attachmentThe only way to get the m...

  • Casual Listener
  • As per the request in the other thread, this problem has been going for me for a while now:   Music will stop playing but the app thinks it's still playing (i.e. the icon says it's still play...
  • ci0m_s-yp5lnr
  • Newbie
  • 1515 Views
  • 2 replies
  • 6 likes
  • 1515 Views
  • 2 replies
  • 6 likes

Can't play songs downloaded on android via alexa spotify connect

PlanPremiumCountry UK Device(Moto g5s)Operating System(Android 8.1.0) My Question or IssueI am able to play songs from my phone via spotify connect on my alexa speaker so long as I have not got them downloaded to my phone. Any song I have downloaded ...

  • Visitor
  • Plan Premium Country UK   Device (Moto g5s) Operating System (Android 8.1.0)   My Question or Issue I am able to play songs from my phone via spotify connect on my alexa speaker s...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Queue on Android bugged

PlanPremiumCountryEnglandDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue(This only happens on my phone). When I'm looking at the queue, the wrong song name is quite often displayed. 90% of the time it shows the name of a song n...

  • Newbie
  • Plan Premium Country England Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue (This only happens on my phone). When I'm looking at the queue, the wrong song name is...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Playlist radio unavailable

Plan: Family PremiumCountry USA DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueU gave several playlist radio stations in development that I can no longer access. All I get is the attached error message. For about 2 weeks now. Supe...

  • Newbie
  • Plan: Family Premium Country USA   Device Samsung Galaxy s9 Operating System Android   My Question or Issue U gave several playlist radio stations in development that I can no...
  • 305 Views
  • 0 replies
  • 0 likes
  • playlist radio
  • 305 Views
  • 0 replies
  • 0 likes

WiFi authentication error

PlanPremiumCountryCanadaDeviceSamsung Galaxy j3, or Samsung tabletOperating SystemAndroid My Question or Issue When I'm using Spotify connected to my WiFi, I will randomly get disconnected from my modem and internet. Sometimes after a listening to se...

  • Casual Listener
  •   Plan Premium Country Canada Device Samsung Galaxy j3, or Samsung tablet Operating System Android   My Question or Issue   When I'm using Spotify connected to my WiFi, I w...
  • Sc78
  • Casual Listener
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

Solved!! Cambridge Audio Minx Air 200 - not in Devices

PlanFreeCountryUKDeviceSamsun Galaxy A50Operating SystemAndroid 9 My Question or IssueI can't get my phone to find my (new) speaker through spotify connect, I've tried both my account (free) and my daughters (premium) on the same phone, nothingMy dau...

  • Casual Listener
  • Plan Free Country UK Device Samsun Galaxy A50 Operating System Android 9   My Question or Issue I can't get my phone to find my (new) speaker through spotify connect, I've tried both m...
  • Luan
  • Spotify Star
  • 2870 Views
  • 5 replies
  • 0 likes
  • Connect
    Minx Air
  • 2870 Views
  • 5 replies
  • 0 likes