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Plan
Premium
Country
Czech Republic
Device
Xiaomi Mi A3 LTE
Operating System
Android One
My Question or Issue
Hi, I have bought myself a new phone (I used to have an also Xiaomi but it was Xiaomi Mi Max and different OS) and when I installed Spotify suddenly I can not download anything, like anytching at all, not single song and I primary use Spotify in offline mode to listen my music offline so I really need to make it work. I have premium account and I paid for this month so this should not be a problem at all. On my computer there I can normally download anything but on the mobile phone nothing. The arrow which usually turns green when it is downloading is still just gray and "waiting for downloading".... Please anybody help 😄
Hey @21ihny3ibyw5lhk,
Thanks for reaching out to us about this!
This issue usually occurs because of a problem with the network. Do you mind switching to another network (either mobile or WiFi) and letting us know if that fixes things?
Thanks! Keep us posted 🙂
Hey @21ihny3ibyw5lhk,
Thanks for trying those steps 🙂
Could you check to see where your offline music is being saved by default by going to Settings in the Spotify app and scrolling to the bottom where it says Other > Storage? If you could include a screenshot of this menu, that would be great 🙂
In the meantime, you could also try the following and then try to download some music again:
Let us know how it goes! We'll be here in case you need any further help 🙂
Hi, I'm having the same issues to. My songs won't be able to download. I've uninstalled the application and it didn't work. I did as what you said and it still didn't work. So please help me out with this.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…