Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5423 Views

0 replies

6 likes

  • 5423 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution Where does Spotify save the offline playlist files?

I have a samsung galaxy S2 and recently started using spotify. I set up the offline sync to the directory /mnt/sdcard/external_sd/media/spotify. After syncing up a few playlists, I can indeed listen to them offline using Spotify.However, I would like...

Casual Listener

I have a samsung galaxy S2 and recently started using spotify. I set up the offline sync to the directory /mnt/sdcard/external_sd/media/spotify. After syncing up a few playlists, I can indeed listen ...

Alex

Spotify Legend

1435677 Views

47 replies

12 likes

  • 1435677 Views
  • 47 replies
  • 12 likes

Redesigned the Spotify Android app for fun

I started today getting mad at the Spotify android app on my ICS device. Granted - I'm lucky, mine works, but it's still so poorly designed and frustrating to use, it's missing features and is just plain ugly. So I redesigned it for fun:http://squizz...

Casual Listener

I started today getting mad at the Spotify android app on my ICS device.  Granted - I'm lucky, mine works, but it's still so poorly designed and frustrating to use, it's missing features and is ...

rferrett

Roadie

2680 Views

7 replies

24 likes

  • 2680 Views
  • 7 replies
  • 24 likes

Track currently not available in your region, what to do?

Hi, I've been experiencing some problems with playing some songs on my SE Xperia X10 mini pro.I get the following message "This track is currently not available in your region". The same songs are playable on my computer. The dummy-solution seems to ...

Newbie

Hi,   I've been experiencing some problems with playing some songs on my SE Xperia X10 mini pro. I get the following message "This track is currently not available in your region". The same s...

David

Spotify Legend

15427 Views

8 replies

1 likes

  • 15427 Views
  • 8 replies
  • 1 likes

kindle fire

What are the plans for kindle fire support?

Casual Listener

What are the plans for kindle fire support?

Daniel

Community Legend

2764 Views

4 replies

1 likes

  • 2764 Views
  • 4 replies
  • 1 likes

friends' stars

i know I can access my friends' playlists from my mobile app, but is there a way to get their starred tracks?

Newbie

i know I can access my friends' playlists from my mobile app, but is there a way to get their starred tracks?

David

Spotify Legend

1964 Views

1 replies

0 likes

  • 1964 Views
  • 1 replies
  • 0 likes

Spotify won't load on HTC Sensation.

Running stock 2.3.4 with Sense 3.0. App goes black the second I hit the icon then shuts off and returns to the home screen. Help?

Casual Listener

Running stock 2.3.4 with Sense 3.0.   App goes black the second I hit the icon then shuts off and returns to the home screen.   Help? 😞

hawkinsjason

Newbie

1907 Views

5 replies

1 likes

  • 1907 Views
  • 5 replies
  • 1 likes

Spotify always prompts me to stay online or go offline

I have two phones, one Nexus S and one HTC Wildfire. For some reason, on the Wildfire, whenever I leave my local wireless network, while I am playing music on it, it stops playing and prompts me, whether I want to stay online or go into offline mode....

Music Fan

I have two phones, one Nexus S and one HTC Wildfire. For some reason, on the Wildfire, whenever I leave my local wireless network, while I am playing music on it, it stops playing and prompts me, whe...

wangly

Casual Listener

1027 Views

4 replies

0 likes

  • 1027 Views
  • 4 replies
  • 0 likes

Upgraded to premium but can't stream

I have a razr maxx and just upgraded to premium but when I try to stream music I still get the pop up notice stating I need a premium account to stream. I did sign in to spotify on my android before I upgraded so I am not sure if this might have caus...

Newbie

I have a razr maxx and just upgraded to premium but when I try to stream music I still get the pop up notice stating I need a premium account to stream. I did sign in to spotify on my android before ...

1616 Views

0 replies

0 likes

  • 1616 Views
  • 0 replies
  • 0 likes

Activating bluetooth requires restart of Spotify

This is an irritation. On my Samsung Galaxy Tab, if I switch bluetooth on or off, I have to quit and restart Spotify. Please fix.

Newbie

This is an irritation. On my Samsung Galaxy Tab, if I switch bluetooth on or off, I have to quit and restart Spotify. Please fix.

Julioenge1982

Casual Listener

891 Views

3 replies

0 likes

  • 891 Views
  • 3 replies
  • 0 likes

Systematic crash when adding a song to a playlist

Hi,Spotify crashes every time I add a song to a playlist.It happens on 2 devices: a Samsung Galaxy Tab P1000 (Android 2.2) and a Samsung Nexus-S (Android 4.0.3). On the first one, I did a clean install (clear cache, uninstall, restart device, reinsta...

Roadie

Hi, Spotify crashes every time I add a song to a playlist. It happens on 2 devices: a Samsung Galaxy Tab P1000 (Android 2.2) and a Samsung Nexus-S (Android 4.0.3). On the first one, I did a clean i...

licenced

Community Legend

2204 Views

1 replies

1 likes

  • 2204 Views
  • 1 replies
  • 1 likes

playback

I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thought this was a feature for premium users. Need advi...

Casual Listener

I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thou...

Richard

Community Legend

2080 Views

3 replies

0 likes

  • 2080 Views
  • 3 replies
  • 0 likes

Spotify wount play music.

I installed Spotify on my Android tab SGT 10.1. I can see all my playlist but Spotify woun't play any music. Whats wrong? I am conected to wifi.

Newbie

I installed Spotify on my Android tab SGT 10.1. I can see all my playlist but Spotify woun't play any music. Whats wrong? I am conected to wifi.

SteveBrammer

Community Legend

2543 Views

2 replies

0 likes

  • 2543 Views
  • 2 replies
  • 0 likes

Solved!! Spotify won't load on my HTC Incredible

Hey guys, I have spotify premium and it's on my htc incredible. I've had it for over six months, but recently i've been having problems. When i press the icon, the screen turns black, then brings me back to the home screen. any help? also, i have bee...

Newbie

Hey guys, I have spotify premium and it's on my htc incredible. I've had it for over six months, but recently i've been having problems. When i press the icon, the screen turns black, then brings me ...

shuree113

Newbie

7526 Views

14 replies

0 likes

  • 7526 Views
  • 14 replies
  • 0 likes

Can not download Android app while I have premium account

HI I have a premium spotify account from the NL. I have been using the App on my android withinout any problems but since couple days my app keeps crashing and I can not download it anymore as it says on the market: This item cannot be installed in y...

Regular

HI    I have a premium spotify account from the NL. I have been using the App on my android withinout any problems but since couple days my app keeps crashing and I can not download it an...

NL_Kazoo

Regular

3516 Views

6 replies

0 likes

  • 3516 Views
  • 6 replies
  • 0 likes

Spotify and my HTC Evo 4g

after I did a system reset on my Evo, Spotify has stopped working. The app will open to the log in page, I put my info in, it goes to the spotify screen and says "playlists arent't available in offline mode" then shuts itself down. I'm wondering if t...

Casual Listener

after I did a system reset on my Evo, Spotify has stopped working. The app will open to the log in page, I put my info in, it goes to the spotify screen and says "playlists arent't available in offli...

dnewhardt

Casual Listener

4074 Views

4 replies

0 likes

  • 4074 Views
  • 4 replies
  • 0 likes

Solved!! No 'Radio' Option for Spotify Mobile?

one of my favorite things to do (especially at work) is to listen to spotify, however i dont always have time to pull out my phone and find the song i wanna listen to. Which is why i love the randomness of pandora (for that ONE reason only)im paying ...

Casual Listener

one of my favorite things to do (especially at work) is to listen to spotify, however i dont always have time to pull out my phone and find the song i wanna listen to. Which is why i love the randomn...

Liam

Community Legend

20338 Views

15 replies

4 likes

  • 20338 Views
  • 15 replies
  • 4 likes

Premium Account - Offline Cached files no longer available!

Hi - I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account. I use spotify daily on this device and almost always use my cached files and occasionally stream. This morning I opened the app and all my offline cached fi...

Newbie

Hi -   I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account.   I use spotify daily on this device and almost always use my cached files and occasional...

divinelyplaced

Regular

2733 Views

3 replies

0 likes

  • 2733 Views
  • 3 replies
  • 0 likes

Songs not showing on my phone

I have purchased Spotify Premium but the playlists that friends have sent me, which I see in my Inbox on my computer, do not show up on my phone. Any suggestions?

Newbie

I have purchased Spotify Premium but the playlists that friends have sent me, which I see in my Inbox on my computer, do not show up on my phone.  Any suggestions? 

2163 Views

0 replies

0 likes

  • 2163 Views
  • 0 replies
  • 0 likes

Issues with Premium on Mobile

Iv got Spotify Premium but for some reason on my Andriod it says my thirty day trial of having offline playlists is expired...but I pay for premium...any ideas!? ThanksAsh

Newbie

Iv got Spotify Premium but for some reason on my Andriod it says my thirty day trial of having offline playlists is expired...but I pay for premium...any ideas!? Thanks Ash

thkkr

Newbie

880 Views

5 replies

0 likes

  • 880 Views
  • 5 replies
  • 0 likes

Playback pausing mid-playlist due to track time over-running?

Occasionally playback of a synced playlist on my Galaxy Nexus stops at the end of a track (not the end of a playlist) rather than progressing to the next track. I've noticed that when this happens the current playback time indicator is always 2+ seco...

Casual Listener

Occasionally playback of a synced playlist on my Galaxy Nexus stops at the end of a track (not the end of a playlist) rather than progressing to the next track.   I've noticed that when this h...

1970 Views

0 replies

2 likes

  • 1970 Views
  • 0 replies
  • 2 likes