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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1053 Views
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  • 4 likes

Songs not showing on my phone

I have purchased Spotify Premium but the playlists that friends have sent me, which I see in my Inbox on my computer, do not show up on my phone. Any suggestions?

  • Newbie
  • I have purchased Spotify Premium but the playlists that friends have sent me, which I see in my Inbox on my computer, do not show up on my phone.  Any suggestions? 
  • 2119 Views
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  • 2119 Views
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Intermittent Connection

I have a Motorola Droid 3 (XT862) from Verizon running Android 2.3.4 Build 5.5.1_84_D3G-55. Until recently I had been using Audiogalaxy to listen to music from my computer to my phone. I switched to Spotify because if I was at the office and my inter...

  • Casual Listener
  • I have a Motorola Droid 3 (XT862) from Verizon running Android 2.3.4 Build 5.5.1_84_D3G-55.   Until recently I had been using Audiogalaxy to listen to music from my computer to my phone. &nbs...
  • Scoyn27
  • Casual Listener
  • 2871 Views
  • 4 replies
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  • 2871 Views
  • 4 replies
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Spotify Freezes

I have been receiving pretty good service from Spotify, but recently noticed the app freezes when I am scrolling through the playlist every so often. If I wait about 15 seconds, it unfreezes and allows me to proceed. Once in while I get an error mess...

  • Regular
  • I have been receiving pretty good service from Spotify, but recently noticed the app freezes when I am scrolling through the playlist every so often.  If I wait about 15 seconds, it unfreezes an...
  • David
  • Spotify Legend
  • 4041 Views
  • 1 replies
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  • 4041 Views
  • 1 replies
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Playback pausing mid-playlist due to track time over-running?

Occasionally playback of a synced playlist on my Galaxy Nexus stops at the end of a track (not the end of a playlist) rather than progressing to the next track. I've noticed that when this happens the current playback time indicator is always 2+ seco...

  • Casual Listener
  • Occasionally playback of a synced playlist on my Galaxy Nexus stops at the end of a track (not the end of a playlist) rather than progressing to the next track.   I've noticed that when this h...
  • 1921 Views
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  • 1921 Views
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Spotify Support

I don't think I'm alone here when I say I am saddened by Spotify's level of customer service. Yes, you have fine staff who write and communicate on the boards, albeit they don't (from what I've seen) tend to have much to say for support beyond: clear...

  • Casual Listener
  • I don't think I'm alone here when I say I am saddened by Spotify's level of customer service. Yes, you have fine staff who write and communicate on the boards, albeit they don't (from what I've seen)...
  • 2324 Views
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  • 2324 Views
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Charge froze, delete Spotify, won't reinstall

Charge froze when searching, "do you want to wait"Uninstalled Spotify now will not reinstall on 4G or wifi

  • Casual Listener
  • Charge froze when searching, "do you want to wait" Uninstalled Spotify now will not reinstall on 4G or wifi  
  • mwproto
  • Casual Listener
  • 2404 Views
  • 1 replies
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  • 2404 Views
  • 1 replies
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Device Support Roadmap?

Hello, I totally understand that Spotify cannot commit to supporting every iteration and version of Android under the sun. Especially when those versions of the OS are used on such varied types of devices. However, as a Premium customer of a product ...

  • Newbie
  • Hello,   I totally understand that Spotify cannot commit to supporting every iteration and version of Android under the sun. Especially when those versions of the OS are used on such...
  • 2633 Views
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  • 2633 Views
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Album cover popup

Is there a way to turn off this album cover popup when changing track... Very annoying...

  • Newbie
  • Is there a way to turn off this album cover popup when changing track... Very annoying...
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  • 2293 Views
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Solved!! Something wrong with my mobile account

Hey! I have premium, but I suddenly can't play my songs offline! I use my phone every day or music so this is a major problem! Please help

  • Casual Listener
  • Hey! I have premium, but I suddenly can't play my songs offline! I use my phone every day or music so this is a major problem! Please help 😞
  • Frank
  • Casual Listener
  • 3097 Views
  • 1 replies
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  • 3097 Views
  • 1 replies
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info streaming

info streaming thing keeps popping up on mine an wont go away. i cant play my tunes. how can i get this to leave?

  • Newbie
  • info streaming thing keeps popping up on mine an wont go away. i cant play my tunes. how can i get this to leave?
  • licenced
  • Community Legend
  • 3412 Views
  • 1 replies
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  • 3412 Views
  • 1 replies
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Andriod Tablet

Hopeing someone can help me with this. I recently purchased a Samsung 10.1 tablet and installed spotify on it. When i open the app on my tablet it will only play about 1% of the local files that are stored on my main computer. I know that a friend of...

  • Newbie
  • Hopeing someone can help me with this. I recently purchased a Samsung 10.1 tablet and installed spotify on it. When i open the app on my tablet it will only play about 1% of the local files that are ...
  • licenced
  • Community Legend
  • 4053 Views
  • 1 replies
  • 0 likes
  • 4053 Views
  • 1 replies
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Two features missing

Hi guys, Here we go with some bugs/features I would like you to improve. 1- share a song. When pressing menu when listening a song you should get the option to share. Why? Because I do not want to go through all my playlist to find a song, then keep ...

  • Casual Listener
  • Hi guys,   Here we go with some bugs/features I would like you to improve.   1- share a song. When pressing menu when listening a song you should get the option to share. Why? Because I...
  • Sam
  • Spotify
  • 3131 Views
  • 1 replies
  • 1 likes
  • 3131 Views
  • 1 replies
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Play issues

When playing on my Droid X2 through an aux cable or headphones, I have problems with the vocal parts of tracks being almost unintelligable. When playing through the device's speakers, everything sounds great, but when I plug something in (aux to car ...

  • Casual Listener
  • When playing on my Droid X2 through an aux cable or headphones, I have problems with the vocal parts of tracks being almost unintelligable. When playing through the device's speakers, everything soun...
  • timbricker13
  • Casual Listener
  • 4623 Views
  • 2 replies
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  • 4623 Views
  • 2 replies
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Spotify crashes on removed local files in playlist

Spotify app doens't seem to check if Local Files are still present.When one of those files is in a playlist and Spotify tries to play it, it crashes. Had to root my phone to restore those playlists.See here for more info.

  • Casual Listener
  • Spotify app doens't seem to check if Local Files are still present. When one of those files is in a playlist and Spotify tries to play it, it crashes.   Had to root my phone to restore those ...
  • 3399 Views
  • 0 replies
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  • 3399 Views
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