Help Wizard

Step 1


Music Randomly Changing

Music Randomly Changing






(Samsung Galaxy A3)

Operating System



My Question or Issue

Spotify randomly changing my song after few seconds. Even if i paused the music, its gonna starts again.. Its really annoying and dont let me listen my song. Only trying to open randomly songs.

3 Replies

Hi @Ufuko


Thank you for reaching out here in the Community!


If you see suspicious activity on your Spotify account, first reset the password:

  1. Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
  2. Go to your account page and click SIGN OUT EVERYWHERE.


It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

If the issue persists, you can reach out to Customer Support.

You can find the contact form here


I hope it helps!

No its not about the security, its about the Spotify, just failing...


I will wait a solution but its so annoying. Need to be fixed or i am gonna cancel my membership...

Hi @Ufuko


Thank you for your reply!


You might want to take a look at these solved threads with similar issues as yours: 

If following suggested steps doesn't help, I'd recommend using the contact form I linked in my previous reply. 


Have a nice day!

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