Every Time I Close my Spotify App, This Album Diseappear (premium)

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Every Time I Close my Spotify App, This Album Diseappear (premium)

Vekeli
Newbie

Plan

Premium

Country

 Spain

Device

ASUS tablet

Operating System

Android

My Question or Issue

 I have this album saved in my library: The Hamilton Instrumentals. I also downloaded it so I can listen to it offline. But every time I close the App and reopen it, the album is gone and I have to save it a download it again (if I have connection). It's driving me crazy. It happened before with "Love & Hate" by Michael Kiwanuka. None of the other saved and downloaded albums seem to be dissapering yet, but I'm not sure.

1 Reply

Re: Every Time I Close my Spotify App, This Album Diseappear (premium)

Jemi
Spotify Legend

Hey @Vekeli, help's here. 

 

If you've downloaded the music, make sure you have Offline Mode enabled if you don't have internet access. If that doesn't help, something might've happened with your offline music. For this, we suggest that you remove all your offline devices via your account page. Keep in mind that you'll have to re-download all your music for offline use. 

 

After that, perform a quick reinstall.

 

Hope that helps, and let us know how it goes :)

 

JemiModerator
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