Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Download Brand new album by Spectrum titled Timeless Moment .Timeless Moment is the second mini album by SPECTRUM. It will be released on November 4, 2018 with "What Do I Do" serving as the album's title track. Track list"What Do I Do" ,"Sad Story""D...
Download Brand new album by Spectrum titled Timeless Moment .Timeless Moment is the second mini album by SPECTRUM. It will be released on November 4, 2018 with "What Do I Do" serving as the album's t...
803 Views
0 replies
0 likes
Plan: PremiumCountry France DeviceAsus Chromebook Flip C302Operating System My Question or Issue : When using the spotify app from the play store, on my Asus Chromebook Flip C302, the search function does not work when the app is on full screen mode....
Plan: Premium Country France Device Asus Chromebook Flip C302 Operating System My Question or Issue : When using the spotify app from the play store, on my As...
Casual Listener
1422 Views
5 replies
2 likes
Dince I switeched to the premium pkan I notice that starting a song take a lot of time.not sure if it’s the new app or vecoming premium family plan client. It’s annoying.Feels like the server has trouble finding or starting the music data stream. Or ...
Dince I switeched to the premium pkan I notice that starting a song take a lot of time. not sure if it’s the new app or vecoming premium family plan client. It’s annoying. Feels like the server has...
500 Views
0 replies
1 likes
PlanPremiumCountryAustralia DeviceSony XZ PremiumOperating SystemAndroid 8.0.0 My Question or Issue In the last day I have become unable to download music over mobile (cellular) data. Here are the actions I have taken so far in an attempt to rectify ...
Plan Premium Country Australia Device Sony XZ Premium Operating System Android 8.0.0 My Question or Issue In the last day I have become unable to download music...
582 Views
0 replies
0 likes
PlanPremiumCountry United StatesDeviceSamsung Galaxy s7Operating SystemAndroid My Question or Issue The private session feature has not been working for the past month or so. I have checked my account to make sure my premium subscription is up to dat...
Plan Premium Country United States Device Samsung Galaxy s7 Operating System Android My Question or Issue The private session feature has not been working for the past mo...
Spotify Legend
3694 Views
1 replies
1 likes
For some reason Spotify will no longer download over mobile data. The option to allow it is still ticked, my phone has loads of free room and the app has storage permissions granted. I've reinstalled the app, power cycled my phone and tried changing ...
For some reason Spotify will no longer download over mobile data. The option to allow it is still ticked, my phone has loads of free room and the app has storage permissions granted. I've re...
Spotify Legend
1004 Views
5 replies
0 likes
just switched from google music. seems like the widget is pretty useless for spotify... I am using google pixel 2, the widget doesnt even show the currently playing song (seems to be 2 songs behind). Is this common? any ideas? It seems the android ve...
just switched from google music. seems like the widget is pretty useless for spotify... I am using google pixel 2, the widget doesnt even show the currently playing song (seems to be...
621 Views
0 replies
0 likes
I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a bug or is the service trying to annoy me onto premiu...
I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a b...
Spotify Legend
541 Views
1 replies
0 likes
I have the bose soundsport headphones and pixel 2 XL. Am able to use the button on the headphones to advance the songs no problem on Google play music. However, this doesnt work on spotify. I did a search of the forums and some someone recommended en...
I have the bose soundsport headphones and pixel 2 XL. Am able to use the button on the headphones to advance the songs no problem on Google play music. However, this doesnt work on spotify. &n...
Spotify Legend
642 Views
2 replies
0 likes
PlanPremiumCountry PolandDeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue Hi Guys,so i was thinking about futerproofing my headset system. And by that i mean jump from 3,5 mm jack to usb c headphones. Well not realy becau...
Plan Premium Country Poland Device Samsung Galaxy Note 8 Operating System Android 8.0.0 My Question or Issue Hi Guys, so i was thinking about futerproofing my headset sy...
802 Views
0 replies
0 likes
I've been having this issue since the last update. Whenever I search for an artist, let's say "JMSN" for example, and I choose one song, it plays alright. The issue comes when the song ends. Before, Spotify would play some other song from the search ...
I've been having this issue since the last update. Whenever I search for an artist, let's say "JMSN" for example, and I choose one song, it plays alright. The issue comes when the song ends. Before, ...
Newbie
23270 Views
5 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S9Operating System Android OreoMy Question or Issue Whenever my audio is interrupted by any other application, the quality of audio gets really bad when Spotify resumes playing music. The only way to solve it is to for...
Plan Premium Device Samsung Galaxy S9 Operating System Android Oreo My Question or Issue Whenever my audio is interrupted by any other application, the quality of ...
452 Views
0 replies
0 likes
Plan: Premium Country: USA Device: LG V30 Operating System: Android 8.0.0 My Question or IssueWhen I click the download slider in the album screen nothing happens. If I go out and back in the slider is no longer slid. Similar if I try to click Save f...
Plan: Premium Country: USA Device: LG V30 Operating System: Android 8.0.0 My Question or Issue When I click the download slider in the album scree...
1059 Views
0 replies
2 likes
I have premium account, I use galaxy a5.When I click on an episode name it just let me download it or delete download, without any option to hear.I tried logging off and I use the latest version.Please help Thank you!
I have premium account, I use galaxy a5. When I click on an episode name it just let me download it or delete download, without any option to hear. I tried logging off and I use the latest version....
Composer
1367 Views
4 replies
0 likes
PlanPremiumCountry AustraliaDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or Issue The biggest issue I have with non-playable songs is with the Disney Tangled album. I can't play any of the songs sung by Mandy Moore or Zachary Levi on tha...
Plan Premium Country Australia Device Google Pixel 2 Operating System Android 9 My Question or Issue The biggest issue I have with non-playable songs is with the Disney T...
Spotify Legend
2187 Views
1 replies
0 likes
PlanPremium DeviceHuaweiOperating SystemAndroid 7.0 My Question or Issue The radio feature is missing since the last update.
Plan Premium Device Huawei Operating System Android 7.0 My Question or Issue The radio feature is missing since the last update.
Composer
1511 Views
4 replies
0 likes
PlanFreeCountry Australia Device(Samsung Galaxy 9 My Question or Issue How do i stop the shuffle play i cant see any croosed arrows. And how do i listen only to the songs i added in my playlist not added the ones spotify added
Plan Free Country Australia Device (Samsung Galaxy 9 My Question or Issue How do i stop the shuffle play i cant see any croosed arrows. And how do i l...
Casual Listener
808 Views
1 replies
0 likes
My Question or IssueI followed a playlist called Popchill Out. The playlist used to update itself, addings new songs and deleting some every often. But after some major updates, it no longer have new songs. The songs are the same every day. Is there ...
My Question or Issue I followed a playlist called Popchill Out. The playlist used to update itself, addings new songs and deleting some every often. But after some major updates, it no l...
275 Views
0 replies
0 likes
I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the volume low enough to understand the other app, i dont...
I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the vo...
793 Views
0 replies
1 likes
Hi,So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it shows a black screen with the options of Play/Pause/Skip...
Hi, So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it sho...
329 Views
0 replies
0 likes
