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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Rarezzz

Visitor

384501 Views

543 replies

34 likes

Account
Free
  • 384501 Views
  • 543 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7934 Views

0 replies

7 likes

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Superuser Contribution Android Bluetooth will not work!

Device is new Nokia 6.1 Android 9Everytime I connect to my car or Bose speaker the Bluetooth drops. As soon as play begins. Issues are not present with my iPhone 6 or IPad. Only Android app. Clearly a bug. Why?? Streaming via Bluetooth is one of the ...

Newbie

Device is new Nokia 6.1 Android 9 Everytime I connect to my car or Bose speaker the Bluetooth drops. As soon as play begins. Issues are not present with my iPhone 6 or IPad. Only Android app. Clearl...

Jemi

Spotify Legend

609 Views

1 replies

0 likes

Android Bluetooth Auto or Speaker
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  • 1 replies
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Spotify Android does not see Spotify connect of my Denon Amp

Hi all, I have the mobile android version last on of spotify on my Huawei P8. When i try to play it remotely to my amp, a denon avrx 1200 W, on same network, i don't see it in my list, neither my ps4. I can see it with the Denon app to control it wit...

Newbie

Hi all,   I have the mobile android version last on of spotify on my Huawei P8.  When i try to play it remotely to my amp, a denon avrx 1200 W, on same network, i don't see it in my list,...

408 Views

0 replies

0 likes

  • 408 Views
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Playlist not playing entire list

PlanPremiumCountry USA My Question or Issue I am premium user playng through a Sonos Connect and controlling it with a Google Pixel, a Samsung tablet, and an Amazon Alexa by voice. When I shuffle a playlist it seems to shuffle from only part of the p...

Newbie

Plan Premium Country  USA   My Question or Issue  I am  premium user playng through a Sonos Connect and controlling it with a Google Pixel, a Samsung tablet, and an Amazon A...

Mantisentil

Community Legend

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Fiio X7 Mkii - Graphic Equalizer Not Working

Plan: PremiumCountry: USA and UAE Device: Fiio X7 MKii My Question or Issue: The Spotify Graphic equalizer does not work, I've turned the bars all the way up/down, restarted the app, restarted the device etc, with no effect. The device itself does no...

Casual Listener

Plan: Premium Country: USA and UAE  Device: Fiio X7 MKii     My Question or Issue: The Spotify Graphic equalizer does not work, I've turned the bars all t...

563 Views

0 replies

0 likes

  • 563 Views
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Downloading on PC and copy to SD card?!

Is it possible, to download a playlist on a pc and copy it to a sd card for using it in an android device?I have a android radio in my car, where it is difficult with wifi. So I would like to download my spotify playlist on my pc. Is it possible to c...

Newbie

 Is it possible, to download a playlist on a pc and copy it to a sd card for using it in an android device? I have a android radio in my car, where it is difficult with wifi. So I would like to...

524 Views

0 replies

0 likes

  • 524 Views
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low WiFi performance despite offline playlist

PlanPremiumCountryGermanyDeviceHonor 10 and othersOperating SystemAndroid 8.x My Question or IssueDid anybody notice, that you cannot Surf fast in the Internet (also WiFi) while playing Spotify. Even If it's a offline Playlist. And i have 100mbit/s D...

Newbie

Plan Premium Country Germany Device Honor 10 and others Operating System Android 8.x   My Question or Issue Did anybody notice, that you cannot Surf fast in the Internet (also WiFi) wh...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
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Spotify pauses, shuffles randomly on Samsung S8

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8 My Question or IssueI never had issues with Spotify until I upgraded from a Samsung Galaxy S6 to the S8. Now, Spotify will pause and shuffle at random. Sometimes it will work for a while and then start ...

Newbie

Plan Premium Country Canada Device Samsung Galaxy S8   My Question or Issue I never had issues with Spotify until I upgraded from a Samsung Galaxy S6 to the S8. Now, Spotify will pause a...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
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"Go to playlist radio" disappeared?

PlanPremiumCountryUnited KingdomDeviceMotorola Moto G5SOperating SystemAndroid Oreo 8.1 My Question or IssueThe "Go to playlist radio" function has disappeared from the 3-dot menu of my playlists in the Android app. This affects all of my playlists. ...

Regular

Plan Premium Country United Kingdom Device Motorola Moto G5S Operating System Android Oreo 8.1   My Question or Issue The "Go to playlist radio" function has disappeared from the ...

Jonytech

Regular

2237 Views

3 replies

12 likes

  • 2237 Views
  • 3 replies
  • 12 likes

Solved!! Quality Keeps Resetting again!

PlanPremiumCountry USADevicePixel 2 XLOperating SystemAndroid Pie My Question or Issue Streaming quality keeps resetting to AUTO and won't stay on "VERY HIGH" as I want it too. I am paying for Premium, I want the dang app to respect my selection and ...

Casual Listener

Plan Premium Country  USA Device Pixel 2 XL Operating System Android Pie   My Question or Issue  Streaming quality keeps resetting to AUTO and won't stay on "VERY HIGH" as I ...

ak23231

Casual Listener

1245 Views

2 replies

1 likes

  • 1245 Views
  • 2 replies
  • 1 likes

Spotify not play continuously

PremiumCountry: Finland Device: Nokia 7 plus (TA-1046)Operating System( full Android 9) I have issue with my phone Spotify player. When i listening playlist or full album music freezing few second before song ending and never get end. If I change son...

Casual Listener

Premium Country: Finland   Device: Nokia 7 plus (TA-1046) Operating System ( full Android 9)    I have issue with my phone Spotify player. When i listening playlist or full ...

Jᴀᴄᴋ

Roadie

781 Views

1 replies

0 likes

  • 781 Views
  • 1 replies
  • 0 likes

Playlist skips local songs

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S5 NeoOperating SystemAndroid 6.0.1 My Question or Issue I recently got 3 months of Premium for €1, and have been using Spotify for my daily commute playlist since. I have recreated the playlist in Sp...

Newbie

Plan Premium Country Netherlands Device Samsung Galaxy S5 Neo Operating System Android 6.0.1   My Question or Issue  I recently got 3 months of Premium for €1, and have been using...

427 Views

0 replies

0 likes

  • 427 Views
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Android TV and wifi speaker

PlanPremium My Question or Issue I'm using Spotify for Android TV on a Sony Smart TV. The TV is playing sound through the optical cable port connected to a receiver.If I buy a wifi speaker for a different room, can Spotify then play music through all...

Newbie

Plan Premium     My Question or Issue  I'm using Spotify for Android TV on a Sony Smart TV. The TV is playing sound through the optical cable port connected to a receiver. If I b...

574 Views

0 replies

0 likes

  • 574 Views
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download to SD card bug, not working, broken

PlanPremiumCountry USADeviceSamsung Galaxy 9 PlusOperating SystemAndroid My Question or Issue This is a known issue as I have read many similar threads reported by users struggling with the same problem. I set the download location to SD card and inv...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy 9 Plus Operating System Android   My Question or Issue  This is a known issue as I have read many similar threads reported by ...

silvergenji

Newbie

716 Views

2 replies

0 likes

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  • 2 replies
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Fiio X5 3gen always logged out in offline modus

PremiumSwitzerland DeviceFiio X5 3gen(Android) My Question or IssueI installed the Spotify Android app and downloaded some playlists on one of the two sd micro cards I bought for it. Then I put in the menu the "offline modus" and turned off the Fiio ...

Newbie

Premium Switzerland   Device Fiio X5 3gen (Android)   My Question or Issue I installed the Spotify Android app and downloaded some playlists on one of the two sd micro cards I bou...

615 Views

0 replies

2 likes

  • 615 Views
  • 0 replies
  • 2 likes

2018 Wrapped not working

After I attempt to log into my account to see my stats it pops up the message "something went wrong try again later" I've tried multiple times, cleared my cache, refreshed the page and all that and nothing seems to work. PlanFreeCountry United States...

Newbie

After I attempt to log into my account to see my stats it pops up the message "something went wrong try again later" I've tried multiple times, cleared my cache, refreshed the page and all that and n...

kyotobynight

Newbie

8120 Views

4 replies

38 likes

  • 8120 Views
  • 4 replies
  • 38 likes

Superuser Contribution Pop up on logging in/ out

PlanPremiumCountry Devicegalaxy s6Operating Systemandroid My Question or IssueSince the latest update,every time i try to log in/out of the app i get the following popup message...."This app wont work properly unless you allow google play services re...

Roadie

Plan Premium Country   Device galaxy s6 Operating System android   My Question or Issue Since the latest update,every time i try to log in/out of the app i get the following popup...

unclesilas

Roadie

2116 Views

9 replies

0 likes

  • 2116 Views
  • 9 replies
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Player changed

PlanPremiumCountryArgentinaDeviceMoto G5Operating SystemAndroid NougatMy Question or IssueI had the Free plan on Spotify, and the player was the new one. Now, I upgraded to the Premium plan, and the player changed to the old one, is there any way to ...

Casual Listener

Plan Premium Country Argentina Device Moto G5 Operating System Android Nougat My Question or Issue I had the Free plan on Spotify, and the player was the new one. Now, I upgraded to the Prem...

le0

Casual Listener

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook name and profile picture vanished

PlanPremiumCountryUSA DevicePIXEL XLOperating SystemAndroid My Question or IssueI have an account through facebook, but on my app it has suddenly changed to where my profile picture (facebFac picture) does not appear, and my name is now a series of n...

Casual Listener

Plan Premium Country USA   Device PIXEL XL Operating System Android   My Question or Issue I have an account through facebook, but on my app it has suddenly changed to where my p...

Guido

Spotify Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
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Superuser Contribution Songs skipping and random songs playing

The songs I play skip randomly and songs that I'm not interested in are interupting my choice of tracks constantly and randomly. Could I have been hacked into? I don't recognize most of the recent activity listed on my homepage and I can't remember t...

Newbie

The songs I play skip randomly and songs that I'm not interested in are interupting my choice of tracks constantly and randomly.  Could I have been hacked into? I don't recognize most of the re...

Guido

Spotify Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Share' function does not include Instagram Stories

PlanPremium CountryUS DeviceGoogle Pixel 2 Operating SystemAndroid 9 Pie My Question or IssueThe option to share to Instagram Stories is not available. I am able to share Instagram Direct and to other apps on my phone that support the feature.I have ...

Casual Listener

Plan Premium   Country US   Device Google Pixel 2   Operating System Android 9 Pie   My Question or Issue The option to share to Instagram Stories is not available. I...

Jemi

Spotify Legend

865 Views

3 replies

0 likes

Instagram
Stories
  • 865 Views
  • 3 replies
  • 0 likes