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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Not Showing on Notification Bar

PlanPremiumCountry USSDeviceOnePlus 6Operating SystemAndroid 9; OxygenOS 9.0.2 My Question or Issue I'm not getting the Spotify icon on the notification bar while playing music. I've tried turning on notifications for the app through settings as well...

Newbie

Plan Premium Country  USS Device OnePlus 6 Operating System Android 9; OxygenOS 9.0.2   My Question or Issue  I'm not getting the Spotify icon on the notification bar while p...

MaxineMone

Newbie

1164 Views

1 replies

0 likes

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Show me my downloads when theres no internet.

The first thing to load should be the stuff I have downloaded. I shouldn't have to wait for a slow internet connection to view this stuff. Today when I was out of service it wouldn't show anything(see pic). Samsung S7, premium user.

Newbie

The first thing to load should be the stuff I have downloaded. I shouldn't have to wait for a slow internet connection to view this stuff.  Today when I was out of service it wouldn't show anyth...

jfrantz00

Casual Listener

961 Views

2 replies

0 likes

bug
downloads
internet
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No songs available offline.

In the past few months/year i downloaded bunch of music to my phone for offline listening, but i was mostly listening online recently.Yesterday i wanted to listen while flying home and found that none of the downloaded music is available. The Android...

Newbie

In the past few months/year i downloaded bunch of music to my phone for offline listening, but i was mostly listening online recently. Yesterday i wanted to listen while flying home and found that n...

341 Views

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Nowhere near the 3333 Song limit yet can't even save an album??

PlanPremium Family PlanCountry UKDeviceSamsung Galaxy 9Operating SystemAndroid N My Question or Issue There's no way I've downloaded 3333 tracks to my phone but I keep getting the "Epic Collection..." thing. Really annoying. I've tried logging out, c...

Newbie

Plan Premium Family Plan Country  UK Device Samsung Galaxy 9 Operating System Android N   My Question or Issue  There's no way I've downloaded 3333 tracks to my phone but I k...

289 Views

0 replies

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SD card corrompido após atualização

PlanPremiumCountry BrazilDevice(Asus zen phone 3)Operating System(Android Oreo) My Question or Issue Armazeno os dados do cache do spotify em um cartão sd e já perdi dois cartões de memória devido a atualizações do app, dados do cache são corrompidos...

Newbie

Plan Premium Country  Brazil Device (Asus zen phone 3) Operating System (Android Oreo)   My Question or Issue  Armazeno os dados do cache do spotify em um cartão sd e já...

320 Views

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2 likes

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[Android] In my playlists, the username are numbers

Plan: PremiumCountry: MexicoDevice: Huawei P Smart How can I get my name to appear instead of numbers in my playlist? Already try to close and open session several times. My account is logged with Facebook.

Newbie

Plan: Premium Country: Mexico Device: Huawei P Smart     How can I get my name to appear instead of numbers in my playlist? Already try to close and open session several time...

289 Views

0 replies

0 likes

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Radio Station Error - Android

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S6 Edge +Operating SystemAndroid 7.0 My Question or Issue Almost every song I choose "Go to radio" for gives me the "Radio station error" message: we can't load this radio station right now. Please ...

Visitor

Plan Premium Country South Africa  Device Samsung Galaxy S6 Edge + Operating System Android 7.0   My Question or Issue  Almost every song I choose "Go to radio" for gives me ...

Weed_Box

Visitor

703 Views

1 replies

4 likes

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Reporting explicit content doesn't work

Hi, I'm a premium user and I use Spotify on multiple devices. The one I'm having a problem with is my Huawei P8 Lite running Android 6.0 (Marshmallow). I just got a song in one of my daily mixes that contains explicit content, both in lyrics and albu...

Newbie

Hi,   I'm a premium user and I use Spotify on multiple devices. The one I'm having a problem with is my Huawei P8 Lite running Android 6.0 (Marshmallow).     I just got a song in ...

1741 Views

0 replies

43 likes

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All local music Songs are grey

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7edgeOperating SystemAndroid 8 My Question or Issue So I followed EVERY Step to add local music to my spotify playlist. I am in the same Wifi, I deleted and redownload the songs and App on both devices ...

Newbie

Plan Premium Country  Germany Device Samsung Galaxy S7edge Operating System Android 8   My Question or Issue  So I followed EVERY Step to add local music to my spotify playli...

620 Views

0 replies

1 likes

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Solved!! Beta for android

I want to enter the beta program for android but it isn't available anywhere. I've been using Spotify for more than three years (since it became available in my country). Am i looking in the wrong place? Where can i apply?

Casual Listener

  I want to enter the beta program for android but it isn't available anywhere. I've been using Spotify for more than three years (since it became available in my country). Am i looking in the ...

MattSuda

Spotify Star

917 Views

1 replies

0 likes

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Music does not start from beginning

PlanPremiumCountry Belgium Device(iPhone 8, Samsung J7, Desktop) My Question or IssueSince 2 days when i click on the "next" button, the next song does not start at the beginning but more or les where the previous one stopped at. Once song did start ...

Casual Listener

Plan Premium Country  Belgium   Device (iPhone 8, Samsung J7, Desktop)   My Question or Issue Since 2 days when i click on the "next" button, the next song does not start at t...

MaxGe

Casual Listener

1447 Views

1 replies

3 likes

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UX Bug with dynamic playlists

PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid My Question or IssueI'm a regular user of the Discover Weekly and Release Radar playlists. I have spotify set to only use data on wifi. However, every week, when the above playlists change, i...

Newbie

Plan Premium Country USA Device Pixel XL Operating System Android   My Question or Issue I'm a regular user of the Discover Weekly and Release Radar playlists. I have spotify set to on...

489 Views

0 replies

0 likes

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Playing from Search

PlanPremiumCountry UsDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue After upgrading to Spotify 8.4.77.779 I can no longer play more than one song from search. Prior to the update, I would search "(artist) Christmas" and it would...

Newbie

Plan Premium Country  Us Device Samsung Galaxy S8+ Operating System Android   My Question or Issue  After upgrading to Spotify 8.4.77.779 I can no longer play more than one s...

403 Views

0 replies

1 likes

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Superuser Contribution Stuttering with Huawei P20 Pro and LDAC

PlanPremiumCountry DeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI suffer from a lot of stuttering when using the Spotify Android app in combination with my Sony WH-1000XM2 headphones using the LDAC audio codec. Did anyone hav...

Casual Listener

Plan Premium Country   Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue I suffer from a lot of stuttering when using the Spotify Android app  ...

Jemi

Spotify Legend

5732 Views

3 replies

0 likes

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Superuser Contribution Podcast starts over automatically

PlanPremiumCountry USDeviceGoogle Pixel XLOperating SystemAndroid 9 Pie My Question or IssueWhen listening to a podcast, after pausing for a period of time, the podcast restarts.

Casual Listener

Plan Premium Country  US Device Google Pixel XL Operating System Android 9 Pie   My Question or Issue When listening to a podcast, after pausing for a period of time, the podcast ...

Katerina

Spotify Legend

886 Views

1 replies

1 likes

bug
podcast
Podcasts error
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  • 1 replies
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Superuser Contribution Erro na ativação Premium

Plan Free/Premium - Premium ainda não ativoad Country Brasil Device Motorola Operating System Android My Question or Issue Ola, boa tarde. Efetuei a solicitação do pacote Premium para minha conta porém até o momento não foi ativado. Recebi no dia seg...

Newbie

Plan Free/Premium - Premium ainda não ativoad Country  Brasil Device Motorola Operating System Android   My Question or Issue Ola, boa tarde.   Efetuei a solici...

Katerina

Spotify Legend

418 Views

1 replies

0 likes

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Android app bugs

PlanPremiumCountryUS DeviceGoogle Pixel XLOperating SystemAndroid Pie My Question or Issue When clicking on an album in the Android application, I am notnbrought to the album page but I see a loading icon. The loading icon does not disappear. If I th...

Casual Listener

Plan Premium Country US   Device Google Pixel XL Operating System Android Pie   My Question or Issue  When clicking on an album in the Android application, I am notnbrought ...

GrasbergerM

Casual Listener

817 Views

2 replies

0 likes

Android
Android 9.0
bug
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Superuser Contribution Shuffle Play Borked

PlanPremium CountryUSA DevicePixel 2 Operating SystemAnrdoid 9 My Question or IssueShuffle play has been acting up lately. Any time I try to play all the songs in my library on shuffle, the randomness runs dry very quickly. Clicking "Shuffle Play" wi...

Casual Listener

Plan Premium   Country USA   Device Pixel 2   Operating System Anrdoid 9   My Question or Issue Shuffle play has been acting up lately. Any time I try to play al...

Katerina

Spotify Legend

359 Views

1 replies

0 likes

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Why we can't choose the song we want to play?

Ok, so I'll get right into the point. As a free user, I can see you are very limited. Like come on, we can't even choose to play the song we are looking for! I understand the "6 skips/h" and other Premium future, but this is too much. So I wonder why...

Casual Listener

Ok, so I'll get right into the point. As a free user, I can see you are very limited. Like come on, we can't even choose to play the song we are looking for! I understand the "6 skips/h" and oth...

374 Views

0 replies

0 likes

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Playing a track from What's App.

PlanPremiumCountryUK DeviceSamsung S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Intermittent issue : When someone shares a track with me via What's App, I will click on it, it will take me to Spotify and it will just pose the green loadi...

Casual Listener

Plan Premium Country UK  Device Samsung S7 Edge Operating System Android 8.0.0   My Question or Issue  Intermittent issue : When someone shares a track with me via What's App...

240 Views

0 replies

0 likes

  • 240 Views
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