Galaxy S7 Edge - Android 7.0 Nougat - Spotify randomly pauses music

[toniino38]

Hi everyone,

My spotify app is randomly pausing music without touch it.

I set the application in a "out of battery control" mode and I don't use the energy saver mode.

Someone is facing the issue ? How can I solve it?

Thanks for your help,

Regards

[Maria_B]

Hey @toniino38!

Welcome to the Spotify Community.

Can you give us some more info about this issue? Let us know:

• Can you let us know if this started happening after a specific update or event? 
• Can you let us know what Spotify version you're currently using?

• Does this happen when trying to stream music through 3G/4G or on WiFi?

• Is this happening across all your devices?

In the meantime, try logging out and back in to see if this issue persists.

We'll see what we can suggest 🙂

[toniino38]

Hi Maria_B,

• Can you let us know if this started happening after a specific update or event? 
  • Not specifically...
• Can you let us know what Spotify version you're currently using?
  • Version 8.4.4.810 armV7

• Does this happen when trying to stream music through 3G/4G or on WiFi?

  • This happen through 3G/4G/WiFi and also with music offline (i'm premium)
• Is this happening across all your devices?
  • To be honest I only use Spotify through my smartphone

I tried : logging out, delete the cache, delete the app and reinstall the app, always i'm facing this issue.

Thanks

[ciriliox]

I'm facing this issue too.

[toniino38]

My solution was to flash a new ROM... since, I've no problem.