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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1040 Views
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  • 4 likes

Solved!! how to make Music stop at curtain time

When I go to sleep while the music is playing it doesn't stop at curtain time it keeps playing how can u make it stop at curtain time

  • Newbie
  • When I go to sleep while the music is playing it doesn't stop at curtain time it keeps playing how can u make it stop at curtain time
  • Art_Doyle
  • Casual Listener
  • 536 Views
  • 1 replies
  • 1 likes
  • 536 Views
  • 1 replies
  • 1 likes

Spotify Offline on "Format as Internal" SD card

Hello everyone, I know, there were many of such topics already, but I could not find a decent solution.I have Xiaomi Redmi 3s with 8.1.0 android version. I activated "Developer Options" and set "Force allow apps on external".I formatted SD card as In...

  • Casual Listener
  • Hello everyone,   I know, there were many of such topics already, but I could not find a decent solution. I have Xiaomi Redmi 3s with 8.1.0 android version.   I activated "Developer Op...
  • 648 Views
  • 0 replies
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  • 648 Views
  • 0 replies
  • 1 likes

Cant get rid of songs

These songs are local songs i use to have but no longer need them. They dont appear on my laptop but do appear on my phone and i cant get rid of them at all. What should i do??

  • Casual Listener
  • These songs are local songs i use to have but no longer need them. They dont appear on my laptop but do appear on my phone and i cant get rid of them at all. What should i do?? 
  • Bovril5969
  • Casual Listener
  • 307 Views
  • 2 replies
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  • 307 Views
  • 2 replies
  • 0 likes

Ford SYNC 2 Track information

Hi, Considering getting a Ford that has SYNC 2 and been informed Spotify only works via Bluetooth. Does this display track information? Thanks, Darren.

  • Newbie
  • Hi,   Considering getting a Ford that has SYNC 2 and been informed Spotify only works via Bluetooth. Does this display track information?   Thanks, Darren.
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  • 573 Views
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Spotify songs on the Gear Sport watch?

So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running). So I got myself a premium spotify membership so I could download songs. I do...

  • Newbie
  • So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running).  So I got myself a ...
  • gdavis773
  • Regular
  • 2514 Views
  • 2 replies
  • 0 likes
  • 2514 Views
  • 2 replies
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Music stops

I have Spotify premium but since two weeks I can play song's. I start the music but after 10 seconds the music stop's without doing anything after this I have to open Spotify again press start and than it works a short time

  • Newbie
  • I have Spotify premium but since two weeks I can play song's.  I start the music but after 10 seconds the music stop's without doing anything after this I have to open Spotify again press start...
  • 178 Views
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  • 178 Views
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Lost my playlist

Hello, I recently updated my payment online and my app on my anroid device would not let me do anything besides update payment which I already did. I uninstalled the application and re-downloaded it and logged back in and all of my music was gone. I ...

  • Newbie
  • Hello, I recently updated my payment online and my app on my anroid device would not let me do anything besides update payment which I already did. I uninstalled the application and re-downloaded it ...
  • 167 Views
  • 0 replies
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  • 167 Views
  • 0 replies
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Song stops playing after 25 seconds

I only have a problem with one song, all the other songs are the full length song. When I play the song on the desktop, it's the whole song, but when I play it on my phone, it shows 4:08 seconds and then glitches to 25 seconds and stops after 25. If ...

  • Newbie
  • I only have a problem with one song, all the other songs are the full length song. When I play the song on the desktop, it's the whole song, but when I play it on my phone, it shows 4:08 seconds and ...
  • 240 Views
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  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

h

ihu

  • Regular
  • ihu
  • 163 Views
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  • 163 Views
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Not compatible with my Wileyfox device?

Hi all,For some reason Google Play has always listed Spotify as being incompatible with my mobile device and though I use it regularly on my desktop computer, I have never been able to download it from Google Play.The additional info on Play's "This ...

  • Newbie
  • Hi all, For some reason Google Play has always listed Spotify as being incompatible with my mobile device and though I use it regularly on my desktop computer, I have never been able to download i...
  • 325 Views
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  • 325 Views
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Family and Connect cant find devices

Hi, We have three Android phones. All are in a family account. Only i can control all connect devices in my network. I have a Sonos Play 3 that all phones can select. However, there are problems with my receiver, Yamaha RX-A 1030. Only i can use Spot...

  • Casual Listener
  • Hi,   We have three Android phones. All are in a family account. Only i can control all connect devices in my network. I have a Sonos Play 3 that all phones can select. However, there are prob...
  • 309 Views
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  • 309 Views
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Can't play the music downloaded onto my mobile through Spotify.

I go to local files on spotify on my desktop and it shows everything in "My music" folder. I hook up my mobile to my computer, copy and paste all the music files into my SD card.I open up the spotify app on my mobileI can not play my music the same w...

  • Newbie
  • I go to local files on spotify on my desktop and it shows everything in "My music" folder.  I hook up my mobile to my computer, copy and paste all the music files into my SD card. I open u...
  • 281 Views
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  • 281 Views
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Superuser Contribution Lock screen on Google Pixel

On my Google Pixel, I'd like to have to controls shown on the lock screen, but not the wallpaper. Is it possible to do that? If on Settings -> Notifications I disable the notifications for Spotify I can't see either of them, and if I enable it I see ...

  • Newbie
  • On my Google Pixel, I'd like to have to controls shown on the lock screen, but not the wallpaper. Is it possible to do that?    If on Settings -> Notifications I disable the notificati...
  • morganjames
  • Newbie
  • 2086 Views
  • 2 replies
  • 1 likes
  • 2086 Views
  • 2 replies
  • 1 likes

Stop Spotify from using ANY data

How do I do this on my Android phone? The things I've done:Data Saver is onI've restricted background usage for SpotifyI've turned off downloading over cellular on Spotify And yet, Spotify still uses data whenever I have the app open. If I am not con...

  • Casual Listener
  • How do I do this on my Android phone?   The things I've done: Data Saver is on I've restricted background usage for Spotify I've turned off downloading over cellular on Spotify   A...
  • Noah
  • Spotify Star
  • 11784 Views
  • 3 replies
  • 1 likes
  • 11784 Views
  • 3 replies
  • 1 likes

Adding 1/8 car audio input jack as a 'device' for Spotify App

I want to add a 1/8 inch auxiliary jack in my car, designed for audio input, as a 'device' on the Spotify App on my phone to play music on the car speakers. I have what I believe is the proper cable; each end has a 1/8 inch male connector.

  • Regular
  • I want to add a 1/8 inch auxiliary jack in my car, designed for audio input, as a 'device' on the Spotify App on my phone to play music on the car speakers. I have what I believe is the proper cable;...
  • 254 Views
  • 0 replies
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  • 254 Views
  • 0 replies
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visual bug after recieved call

Visual bug after recieving call on android note 8

  • Newbie
  • Visual bug after recieving call on android note 8
  • Noah
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
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"You can download to a maximum of three devices"

I use Spotify premium for over a year now, and today I got the worst surprise ever out of the blue on my phone: I was unaware of this limit, but anyway I don't use more than three devices. I checked my account and here's the proof I am NOT using more...

Screenshot_2016-06-06-13-20-06.png
  • Regular
  • I use Spotify premium for over a year now, and today I got the worst surprise ever out of the blue on my phone:       I was unaware of this limit, but anyway I don't use more t...
  • mgomar_790
  • Newbie
  • 840 Views
  • 2 replies
  • 0 likes
  • 840 Views
  • 2 replies
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Unable to connect to internet

Hi, I am a spotify premium user. I am currently running spotify on my google pixel (android 8.1). It seems that for some reason, i cannot connect to the internet no matter what types of internet i am using (wifi, data, etc). Is there anything I can d...

  • Casual Listener
  • Hi, I am a spotify premium user. I am currently running spotify on my google pixel (android 8.1). It seems that for some reason, i cannot connect to the internet no matter what types of internet i am...
  • Ansontyl96
  • Casual Listener
  • 363 Views
  • 1 replies
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  • 363 Views
  • 1 replies
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ANDROID & BMW APP HELP!!!!

Can someone please help me understand why my brand new bmw and recently updated spotify, hate one another? More often than not, spotify doesn't even show up on my media list, even if I plug the phone in. On the slight chance that it does appear, I ge...

  • Newbie
  • Can someone please help me understand why my brand new bmw and recently updated spotify, hate one another? More often than not, spotify doesn't even show up on my media list, even if I plug the phone...
  • BMWOslo
  • Newbie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
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Recently played playlist does not appear...

Suddenly, after starting a playlist already saved, my list of recently played items did not update. What can I do? No items I'm playing appear in the list

  • Music Fan
  • Suddenly, after starting a playlist already saved, my list of recently played items did not update. What can I do? No items I'm playing appear in the list
  • 480 Views
  • 0 replies
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  • 480 Views
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