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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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With my new account, can I acess offline music still on my device from previous Spotify account?

I have a lot of offline Spotify music on my phone from a trial account provided by my cell phone provider. As it was cheaper to subscribe directly with Spotify, I signed up for a direct account with them and did not renew my Spotify account with my c...

Newbie

I have a lot of offline Spotify music on my phone from a trial account provided by my cell phone provider.  As it was cheaper to subscribe directly with Spotify, I signed up for a direct account...

Joe

Community Legend

394 Views

1 replies

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Spotify not opening on wileyfox swift

Hey guys, I have a wileyfox swift (the original one), and all of a sudden spotify won't open. It used to be absolutely fine, but now as soon as I click it it quits itself, as it would do if it were being updated. Wileyfox runs a custom version of and...

Newbie

Hey guys, I have a wileyfox swift (the original one), and all of a sudden spotify won't open. It used to be absolutely fine, but now as soon as I click it it quits itself, as it would do if it were b...

ReGr

Casual Listener

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3 replies

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Spotify always on my lock unknown always showing on my lock screen even when everything is shut down

I keep getting Spotify on my lock screen when it's not in use and I make sure the apps even close in my phone I got a Galaxy S8 it shows artist unknown song unknown and it has all the buttons to could play and pause I'm not using it is there a fix fo...

Newbie

I keep getting Spotify on my lock screen when it's not in use and I make sure the apps even close in my phone I got a Galaxy S8 it shows artist unknown song unknown and it has all the buttons to coul...

499 Views

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Solved!! Spotify on Galaxy Note 5

I'm not sure if this is an issue with the device itself or the Spotify app. When my cell syncs to the bluetooth of my car stereo, Spotify auto loads and starts playing. I can't find a setting where I can turn that off if possible. Thnx!

Casual Listener

I'm not sure if this is an issue with the device itself or the Spotify app. When my cell syncs to the bluetooth of my car stereo, Spotify auto loads and starts playing. I can't find a setting where I...

Harlocck

Casual Listener

738 Views

1 replies

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Why are downloads happening when I'm not connected to WiFi?

I have my phone set to only download over WiFi yet sometimes I see it downloading over mobile. Why does it do that? It's taking a large chunk out of my monthly download limit, at times.

Casual Listener

I have my phone set to only download over WiFi yet sometimes I see it downloading over mobile. Why does it do that? It's taking a large chunk out of my monthly download limit, at times.

195 Views

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Spotify turning off after phonecall

Hello i have a little problem. When i use Spotify on Android Android listen music everything is fine but if someone call me And after this phone call aplication turn off permantly. What i can do to fix that?

Newbie

Hello i have a little problem. When i use Spotify on Android Android listen music everything is fine but if someone call me And after this phone call aplication turn off permantly. What i can do to f...

220 Views

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How to stop spotify opening on phone when using it with amazon echo

I have an amazon echo at home, connected to spotifyI have spotify installed on my mobile, and use android auto whilst commuting - but tend to listen to google musicWhen I'm driving in the car listening to something on google music, suddenly without w...

Newbie

I have an amazon echo at home, connected to spotify I have spotify installed on my mobile, and use android auto whilst commuting - but tend to listen to google music When I'm driving in the car li...

ml-au_9u3ghb8

Newbie

1200 Views

1 replies

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Behind the Lyrics don't work

I get a new Spotify account one week ago, in my old account, my behind the lyrics was working perfectly but when a changed he's stoped and even with the option turned on, nothing works

Newbie

I get a new Spotify account one week ago, in my old account, my behind the lyrics was working perfectly but when a changed he's stoped and even with the option turned on, nothing works

241 Views

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Music interrupted by other user

Hi all!There is an iOS topic about this, but it's also affecting more people, like me, on Android and I want to bring this issue under attention. What's happening is, I am listening to music in my car for example, and suddenly the music stops.. I loo...

Music Fan

Hi all! There is an iOS topic about this, but it's also affecting more people, like me, on Android and I want to bring this issue under attention.    What's happening is, I am listening ...

Joe

Community Legend

584 Views

1 replies

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Problema de almacenamiento extraño.

Buenas. Tengo un Samsung J7 prime El inconveniente es el siguiente:Alcanceno música en la tarjeta SD mediante la opción de la aplicación de "almacenar en tarjeta SD", y certificó que es así porque puedo ver lo descargado en la tarjeta. el tema es que...

Newbie

 Buenas.  Tengo un Samsung J7 prime   El inconveniente es el siguiente: Alcanceno música en la tarjeta SD  mediante la opción de la aplicación de "almacenar en tarjeta SD", y c...

218 Views

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Previous songs I just listened to are not kept in queue

The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a playlist of mine. There is nowhere to access that s...

Regular

The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a ...

486 Views

0 replies

2 likes

Android
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Stop Spotify on Android from sending notifications while the app isn't active

The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notification on my phone. This is incredibly annoying. My...

Visitor

The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notifi...

user-removed

Not applicable

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2 replies

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Premium Stops playing music

Hello! I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days, I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify on "flight" mode without any conections. The thing is that after a son...

Newbie

Hello!   I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days,   I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify o...

216 Views

0 replies

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Deja de sonar conectado por USB, pero se ve que sigue reproduciendo

Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del celular la canción sigue reproduciendose. Es muy fru...

Newbie

Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del c...

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Eliminar "volver a lo que te ha gustado"

Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo.Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", hay algo a forma de sacarlo porque son canciones que ...

Newbie

Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo. Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", ...

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Superuser Contribution Spotify is downloading music using celluar data even though option is turned off.

I was browsing Christmas music on Spotify while using cellular data. I found a playlist and clicked the save option. Spotify immediately started downloading the music to my phone. This option is turned off on my phone. I have a Google pixel phone.

Newbie

I was browsing Christmas music on Spotify while using cellular data. I found a playlist and clicked the save option. Spotify immediately started downloading the music to my phone. This option is turn...

Mihail

Spotify Legend

682 Views

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Problem with downloading

Im using lg 4k andriod phone for spotify. Im a preium memeber and i hooked up my expanable memory by using a 64GB micro sd and now its saying ive reach my maxium downloads but when i go to my settings, it says ive only used 8.45 GB. Its really f**kin...

Newbie

Im using lg 4k andriod phone for spotify. Im a preium memeber and i hooked up my expanable memory by using a 64GB micro sd and now its saying ive reach my maxium downloads but when i go to my setting...

Joe

Community Legend

421 Views

2 replies

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Problem Logging in with android

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for more then 14 day, tell us where you are at spotify...

Casual Listener

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for...

319 Views

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Solved!! Playlist with online and offline files without downloading online ones

Hello, I created a playlist on Spotify Desktop. I first added my local files to this playlist.Afterwards, on my mobile phone I opened Spotify and began to download my local files from that playlist, to have them available for offline playing.Later I ...

Casual Listener

Hello,   I created a playlist on Spotify Desktop. I first added my local files to this playlist. Afterwards, on my mobile phone I opened Spotify and began to download my local files from that...

Joe

Community Legend

1913 Views

3 replies

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Connection-Problems with Streaming & Bluetooth (Galaxy S7, Android 7.0)

Hello! I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs stutter from time to time for 0,5 to 2 seconds. I am using a Sams...

Casual Listener

Hello!    I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs...

Joe

Community Legend

730 Views

3 replies

0 likes

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