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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Problema de almacenamiento extraño.

Buenas. Tengo un Samsung J7 prime El inconveniente es el siguiente:Alcanceno música en la tarjeta SD mediante la opción de la aplicación de "almacenar en tarjeta SD", y certificó que es así porque puedo ver lo descargado en la tarjeta. el tema es que...

Newbie

 Buenas.  Tengo un Samsung J7 prime   El inconveniente es el siguiente: Alcanceno música en la tarjeta SD  mediante la opción de la aplicación de "almacenar en tarjeta SD", y c...

213 Views

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Previous songs I just listened to are not kept in queue

The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a playlist of mine. There is nowhere to access that s...

Regular

The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a ...

475 Views

0 replies

2 likes

Android
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Stop Spotify on Android from sending notifications while the app isn't active

The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notification on my phone. This is incredibly annoying. My...

Visitor

The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notifi...

user-removed

Not applicable

936 Views

2 replies

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Premium Stops playing music

Hello! I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days, I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify on "flight" mode without any conections. The thing is that after a son...

Newbie

Hello!   I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days,   I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify o...

210 Views

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Deja de sonar conectado por USB, pero se ve que sigue reproduciendo

Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del celular la canción sigue reproduciendose. Es muy fru...

Newbie

Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del c...

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Eliminar "volver a lo que te ha gustado"

Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo.Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", hay algo a forma de sacarlo porque son canciones que ...

Newbie

Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo. Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", ...

1776 Views

0 replies

1 likes

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Superuser Contribution Spotify is downloading music using celluar data even though option is turned off.

I was browsing Christmas music on Spotify while using cellular data. I found a playlist and clicked the save option. Spotify immediately started downloading the music to my phone. This option is turned off on my phone. I have a Google pixel phone.

Newbie

I was browsing Christmas music on Spotify while using cellular data. I found a playlist and clicked the save option. Spotify immediately started downloading the music to my phone. This option is turn...

Mihail

Spotify Legend

613 Views

2 replies

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Problem with downloading

Im using lg 4k andriod phone for spotify. Im a preium memeber and i hooked up my expanable memory by using a 64GB micro sd and now its saying ive reach my maxium downloads but when i go to my settings, it says ive only used 8.45 GB. Its really f**kin...

Newbie

Im using lg 4k andriod phone for spotify. Im a preium memeber and i hooked up my expanable memory by using a 64GB micro sd and now its saying ive reach my maxium downloads but when i go to my setting...

Joe

Community Legend

403 Views

2 replies

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Problem Logging in with android

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for more then 14 day, tell us where you are at spotify...

Casual Listener

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for...

311 Views

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Solved!! Playlist with online and offline files without downloading online ones

Hello, I created a playlist on Spotify Desktop. I first added my local files to this playlist.Afterwards, on my mobile phone I opened Spotify and began to download my local files from that playlist, to have them available for offline playing.Later I ...

Casual Listener

Hello,   I created a playlist on Spotify Desktop. I first added my local files to this playlist. Afterwards, on my mobile phone I opened Spotify and began to download my local files from that...

Joe

Community Legend

1892 Views

3 replies

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Connection-Problems with Streaming & Bluetooth (Galaxy S7, Android 7.0)

Hello! I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs stutter from time to time for 0,5 to 2 seconds. I am using a Sams...

Casual Listener

Hello!    I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs...

Joe

Community Legend

725 Views

3 replies

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No more access to Spotify Premium or any personal playlists on my Android phone

Hi,I am using Spotify for several years. It worked very well so far. But for few months now, I cannot find any of my playlists on my Android phone. I am a Spotify premium user but my phone seems not to connect to Spotify Premium. It always asks me if...

Casual Listener

Hi, I am using Spotify for several years. It worked very well so far. But for few months now, I cannot find any of my playlists on my Android phone. I am a Spotify premium user but my phone seems no...

cvrigno

Casual Listener

443 Views

2 replies

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Problem with storing data to SD card

I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage use in the app permissions category. I can't find t...

Casual Listener

I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage ...

Joe

Community Legend

766 Views

5 replies

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Gear S3 Frontier Fail

I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. As a result I have been attempting (with a degree o...

Newbie

I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. ...

592 Views

0 replies

1 likes

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Cannot use spotify to play music on my smartwatch

Spotify is reliant on my phone i cant play music through the smart watch or devices conectrd to it. Maybe im missing something please write back.

Casual Listener

Spotify is reliant on my phone i cant play music through the smart watch or devices conectrd to it. Maybe im missing something please write back.

Jokin1

Casual Listener

4690 Views

5 replies

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Missing Metal

Noticed that Hearteater by To The Grave is gone from from my playlist and the Album itself, any reason why? Honestly really annoyed that Spotify has removed one of my favourite songs on the app...

Newbie

Noticed that Hearteater by To The Grave is gone from from my playlist and the Album itself, any reason why? Honestly really annoyed that Spotify has removed one of my favourite songs on the app...&nb...

339 Views

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Why are there two UIs for radio, and why do they have the like/dislike buttons on opposite sides?

I listen to music at work, so I need to be quick when liking songs, this stupid discrepency has had me dislike some really great songs, and beacuse you don't have a menu for that, nor do you let us like songs by merely searching, it's a pretty hard m...

Newbie

I listen to music at work, so I need to be quick when liking songs, this stupid discrepency has had me dislike some really great songs, and beacuse you don't have a menu for that, nor do you let us l...

243 Views

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See downloaded but not saved music

Hello, I have downloaded several albums onto my phone in the last year which I didn't save to my Spotify library. Is there a way to see a list of these? Some I would like to save to my library now. I can filter to see downloaded files but it only sho...

Newbie

Hello, I have downloaded several albums onto my phone in the last year which I didn't save to my Spotify library. Is there a way to see a list of these? Some I would like to save to my library now. I...

399 Views

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Solved!!Superuser Contribution Wachtrij is niet zichtbaar

De optie om de wachtrij te zien is voor mij niet zichtbaar. Telefoon is Samsung Galaxy S7 edge. Weet iemand wellicht hoe dit kan?

Newbie

De optie om de wachtrij te zien is voor mij niet zichtbaar. Telefoon is Samsung Galaxy S7 edge. Weet iemand wellicht hoe dit kan?

user-removed

Not applicable

2196 Views

1 replies

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Superuser Contribution Spotify undownloads my songs randomly

Hello all, I'm in need of your urgent help guys.I've been using spotify for one year, everything was fine until yesterday. Strangely all my songs were undowloaded by the app. I redownloaded them and again they have been undownloaded.... Does anybody ...

Newbie

Hello all,   I'm in need of your urgent help guys. I've been using spotify for one year, everything was fine until yesterday. Strangely all my songs were undowloaded by the app. I redownloade...

user-removed

Not applicable

477 Views

1 replies

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