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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39530 Views
  • 65 replies
  • 25 likes
  • 39530 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876180 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876180 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26041 Views
  • 4 replies
  • 0 likes
  • 26041 Views
  • 4 replies
  • 0 likes

Concert Hall sound effect persists outside of app

It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app. If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effect also. If I disable the effect in the Spotify app the issu...

  • Newbie
  • It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app.   If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effe...
  • BoredFish
  • Regular
  • 4967 Views
  • 1 replies
  • 1 likes
  • concert hall
    Galaxy
    reverb
    s8
    Samsung
  • 4967 Views
  • 1 replies
  • 1 likes

Problems logging in

I'm trying to use the app on my phone and get "You are currently set to offline. Please go online to connect to Spotify." It happened to me recently and I ended up uninstalling and reinstalling the app to get it to work. There has to be another answe...

  • Newbie
  • I'm trying to use the app on my phone and get "You are currently set to offline. Please go online to connect to Spotify." It happened to me recently and I ended up uninstalling and reinstalling the a...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Radio station reaches end of list and stops playing music

While listening to the radio on my Moto Z Force Droid's Spotify app, I can listen to the songs that are pre-populated when opening the station but once the last song plays in the radio station, the music stops instead of having "more songs load as yo...

  • Casual Listener
  • While listening to the radio on my Moto Z Force Droid's Spotify app, I can listen to the songs that are pre-populated when opening the station but once the last song plays in the radio station, the m...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Samsung S6 Edge - Stuttering audio glitches (after screen off?)

Hi all, I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of a second before restarting. The glitches happen in different...

  • Casual Listener
  • Hi all,   I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of ...
  • juancgallardo
  • Casual Listener
  • 2832 Views
  • 8 replies
  • 3 likes
  • 2832 Views
  • 8 replies
  • 3 likes

Error code 1003 Error: Er is geen Spotify-account aan je Facebook-account gekoppeld.

Hi , I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my phone or computer I keep getting this error code Error: Er i...

  • Newbie
  • Hi ,  I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my ph...
  • 1968 Views
  • 0 replies
  • 3 likes
  • 1968 Views
  • 0 replies
  • 3 likes

Galaxy S7 Edge can't download Spotify app

Hi, I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an error message comes up: Sorry, this content is not available in your c...

  • Newbie
  • Hi,    I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an erro...
  • 815 Views
  • 0 replies
  • 0 likes
  • 815 Views
  • 0 replies
  • 0 likes

Spotify app doesn't let me access after changing the facebook password

Hello,I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing happens. Is there anyone who had the same problem? Than...

  • Casual Listener
  • Hello, I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing ...
  • NEsteng
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Sonos Play 1 connection issue

I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed.I tried reinstall App, it works a few the same problem. I re...

  • Newbie
  • I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed. I tried...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Sound reduced when locking phone and starts texting

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phone (Even search for a song on Spotify) or just plain...

  • Newbie
  • So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phon...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Ad ends but app thinks it's still going

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ad free and it won' play music.

  • Casual Listener
  • I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Changed phone

Got a new phone. Log in to spotify on new phone, playlist is gone and I no longer have the premium service

  • Newbie
  • Got a new phone.  Log in to spotify on new phone, playlist is gone and I no longer have the premium service
  • Joe
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

la app se cierra al apagar la pantalla

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

  • Casual Listener
  • Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.
  • Netohn
  • Newbie
  • 57877 Views
  • 4 replies
  • 0 likes
  • 57877 Views
  • 4 replies
  • 0 likes

Spotify crashes every time I open

I got a new ZTE Axon 7 mini today and I downloaded Spotify, but every time I try to open it a message comes up that says unfortunately, Spotify has closed.

  • Newbie
  • I got a new ZTE Axon 7 mini today and I downloaded Spotify,  but every time I try to open it a message comes up that says unfortunately,  Spotify has closed.
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Confused

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. What am I doing wrong?

  • Visitor
  • I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. W...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

How to disconnect the account from the mobile?

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

  • Casual Listener
  • I was mugged today and would like to know how to disconnect my spotify account from the stolen device.
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Why can't I listen to my playlists?

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying to get spotify premium. I tried again 2 days later ...

  • Newbie
  • So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying ...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Chromecast connection breaks when start playing android

Casting form Android device is not possible anymore. App is connecting tot chromecast 2.Pushing play breaks the connection and starts locale playing.Done reinstall and phone reboot. App version 8.4.30.688

  • Casual Listener
  • Casting form Android device is not possible anymore.  App is connecting tot chromecast 2. Pushing play breaks the connection and starts locale playing. Done reinstall and phone reboot. &nbsp...
  • yqb_rocknroller
  • Casual Listener
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Offline download for samsung galaxy j3

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access storage, and the in app settings are to go to the SD c...

  • Newbie
  • I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access sto...
  • 978 Views
  • 0 replies
  • 0 likes
  • 978 Views
  • 0 replies
  • 0 likes

[Android Auto] App crashes when selecting Albums in Library

Hi, My Spotify/Android Auto integration works fine until i select Albums in my Library. It will then give me an error message stating that Spotify has stopped working and then crashes me back to the main Android Auto home screen. Any ideas?

  • Visitor
  • Hi,   My Spotify/Android Auto integration works fine until i select Albums in my Library. It will then give me an error message stating that Spotify has stopped working and then crashes me bac...
  • hgiacumbo
  • Casual Listener
  • 842 Views
  • 3 replies
  • 1 likes
  • 842 Views
  • 3 replies
  • 1 likes

Cannot add to Playlists (Android Oreo)

Device: Pixel 2XL OS: Android 8.0 and 8.1Issue: Cannot add new tracks to playlistMore detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on adding to various playlists, it finally shows "Track is already ...

  • Casual Listener
  • Device: Pixel 2XL  OS: Android 8.0 and 8.1 Issue: Cannot add new tracks to playlist More detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on ad...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes