Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52133 Views
  • 67 replies
  • 25 likes
  • 52133 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882230 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882230 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27492 Views
  • 4 replies
  • 0 likes
  • 27492 Views
  • 4 replies
  • 0 likes

Solved!! My playlists have disappeared

All my playlists have disappeared from my account. What's going on? I did not delete any of them. Can please help with this?

  • Casual Listener
  • All my playlists have disappeared from my account. What's going on? I did not delete any of them. Can  please help with this? 
  • kejt_
  • Community Legend
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Facebook already connected

If I want to post from spotify app to facebook (app) on android I always get the message:the facebook account you want to connect is already connected to another Spotify account. What can I do? I tried to delete the spotify connection on facebook (ap...

  • Gig Goer
  • If I want to post from spotify app to facebook (app) on android I always get the message: the facebook account you want to connect is already connected to another Spotify account. What can I do? I t...
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes

List of all downloaded songs

Is there a way to see only the songs, albums and playlist that you can listen to offline?I had a huge issue with my memory on the phone so i un-saved all my music - or so i thought. Later i find out that Spotify still takes up 7GB of data in my phone...

  • Newbie
  • Is there a way to see only the songs, albums and playlist that you can listen to offline? I had a huge issue with my memory on the phone so i un-saved all my music - or so i thought. Later i find ou...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Downloads Gone

This is a problem with my girlfriend's Android app. First off, she can't stream Taylor Swift's songs and the downloads were removed, then I asked her to log out and log in again hoping it would solve the problem but it just removed the downloads of A...

  • Roadie
  • This is a problem with my girlfriend's Android app. First off, she can't stream Taylor Swift's songs and the downloads were removed, then I asked her to log out and log in again hoping it would solve...
  • 540 Views
  • 0 replies
  • 0 likes
  • Android
    downloads
  • 540 Views
  • 0 replies
  • 0 likes

Spotify or deezer

I currently use Deezer as I had an offer from my mobile service provider to get 50% off my membership but I'm tempted to change to using Spotify. What are the benefits of using Spotify over Deezer?

  • Newbie
  • I currently use Deezer as I had an offer from my mobile service provider to get 50% off my membership but I'm tempted to change to using Spotify. What are the benefits of using Spotify over Deezer?
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Missing the New UI

On my previous account, I had the new UI on some playlists, now I don't have it at all. I'm on this new account for 3 weeks+ now. Also, I still don't have My Daily Mix Is there a way to show this new UI? Here's what I'm talking about: https://communi...

  • Roadie
  • On my previous account, I had the new UI on some playlists, now I don't have it at all. I'm on this new account for 3 weeks+ now. Also, I still don't have My Daily Mix 😞 Is there a way to show this...
  • Jeffrey014
  • Roadie
  • 679 Views
  • 2 replies
  • 0 likes
  • Android
    Playlists
    UI
  • 679 Views
  • 2 replies
  • 0 likes

How to activate bluetooth i the spotify app

Hey guys i nust recently got a bluetooth compatible raido in my car and i want to use spotify over bluetooth. Only problem i have no clue how to activate bluetooth on the app. The main help page isntgood at all in explaining how to activate bluetooth...

  • Newbie
  • Hey guys i nust recently got a bluetooth compatible raido in my car and i want to use spotify over bluetooth. Only problem i have no clue how to activate bluetooth on the app. The main help page isnt...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Songs greyed out in playlist but still playable in spotify's library

This is a very complicated issue I've run into. Basically in a playlist I have imported from itunes on my desktop some songs are greyed out on Spotify on my andriod device, while others are greyed out on my desktop. All songs are still playable in th...

  • Casual Listener
  • This is a very complicated issue I've run into. Basically in a playlist I have imported from itunes on my desktop some songs are greyed out on Spotify on my andriod device, while others are grey...
  • Joe
  • Community Legend
  • 1209 Views
  • 2 replies
  • 0 likes
  • 1209 Views
  • 2 replies
  • 0 likes

Help...no setup screen = no way to add many artists to follow...

I convinced my mother to get spotify for herself for xmas and showed her how great my one is and how it has great reccomendations. I installed it and apprently she already had an account, so we figured out the password and signed in. It then prompted...

  • Visitor
  • I convinced my mother to get spotify for herself for xmas and showed her how great my one is and how it has great reccomendations. I installed it and apprently she already had an account, so we figur...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

HUGE HUGE problem with Android Autoplay/spotify.

Ok so i recently got a 2018 civic and started using android autoplay. I like it so far but there is one huge huge annoying **bleep** problem with spotify... I might sound a little upset so sorry in advance.. ok... Literally its annoying as **bleep**....

  • Casual Listener
  • Ok so i recently got a 2018 civic and started using android autoplay.  I like it so far but there is one huge huge annoying **bleep** problem with spotify... I might sound a little upset so sorr...
  • 559 Views
  • 0 replies
  • 0 likes
  • 559 Views
  • 0 replies
  • 0 likes

update Billing info form with bug for Android

The credit card field is placing numbers out of order in Android 8.0 with HTC U11. Probably because of the Auto spaces implementation.

  • Newbie
  • The credit card field is placing numbers out of order in Android 8.0 with HTC U11. Probably because of the Auto spaces implementation.
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

setting default music provider on google home

Hi, Google home is linked to spotify correctly, but when accessing the screen where one would expect the ability to change the default music provider, the option doesn't show. Anyone knowing what the reason is ? Francis

  • Casual Listener
  • Hi,     Google home is linked to spotify correctly, but when accessing the screen where one would expect the ability to change the default music provider, the option doesn't show. &nbsp...
  • Joe
  • Community Legend
  • 1057 Views
  • 1 replies
  • 0 likes
  • 1057 Views
  • 1 replies
  • 0 likes

Solved!! Android play queue

HI, I have an android phone and Spotify premium.In the last week or so the queue button has disappeared. Usually the button to view my queue is in the top right but it is not there so I am unable to view my queue. Can anyone help with this please? Th...

  • Casual Listener
  • HI,   I have an android phone and Spotify premium. In the last week or so the queue button has disappeared. Usually the button to view my queue is in the top right but it is not there so I am...
  • tomclay96
  • Casual Listener
  • 1337 Views
  • 2 replies
  • 0 likes
  • 1337 Views
  • 2 replies
  • 0 likes

Misfit Vapor - Spotify Android Wear doesn't work

Everytime I open the Spotify app on my Misfit Vapor android wear watch it says connecting, loading, then crashes. Any solutions?

  • Visitor
  • Everytime I open the Spotify app on my Misfit Vapor android wear watch it says connecting, loading, then crashes. Any solutions? 
  • Mr_Tatranky
  • Newbie
  • 1343 Views
  • 1 replies
  • 4 likes
  • 1343 Views
  • 1 replies
  • 4 likes

Downloaded songs disappearing

I'm on a 10-hour trip. Yesterday I just downloaded about 3000 songs on my Spotify account. They are NOT avaliable anymore, but they were shown as offline just an hour ago. Its not the first or second or 10th time it happens, its like the 19090516252t...

  • Music Fan
  • I'm on a 10-hour trip. Yesterday I just downloaded about 3000 songs on my Spotify account. They are NOT avaliable anymore, but they were shown as offline just an hour ago. Its not the first or second...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

What's with the lack of album support?

I'm just downfounded by the lack of album information, or any easily functional ways to navigate directly to an artist's album. Is there something I'm missing as to why this isn't included in the most basic of functions? Is it just android auto? For ...

  • Newbie
  •  I'm just downfounded by the lack of album information, or any easily functional ways to navigate directly to an artist's album.  Is there something I'm missing as to why this isn't include...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

No option to select SD card as storage destination

Hey there,I'm using Spotify on a Galaxy S7. I uninstalled Spotify a few minutes ago and promptly reinstalled it, so it's the latest version. I've been trying to find the "storage" option in the settings menu so I can store my music on my sd card, but...

  • Visitor
  • Hey there, I'm using Spotify on a Galaxy S7. I uninstalled Spotify a few minutes ago and promptly reinstalled it, so it's the latest version. I've been trying to find the "storage" option in the s...
  • Akuma7
  • Newbie
  • 3874 Views
  • 10 replies
  • 0 likes
  • 3874 Views
  • 10 replies
  • 0 likes

How to store downloaded music to sd card?

Hello there, i currently have Spotify vers 8.4.32.623 on my Android phone, and i'd like to store my offline music downloads to sd card but it seems the old storage information setting has gone. What to do? Your help is appreciated

  • Newbie
  • Hello there, i currently have Spotify vers 8.4.32.623 on my Android phone, and i'd like to store my offline music downloads to sd card but it seems the old storage information setting has gone. What ...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

contact us for best Spoken English -9899908545 (new Ashok Nagar)

contact us for best Spoken English -9899908545 (new Ashok Nagar)contact us for best Spoken English -9899908545 (new Ashok Nagar)contact us for best Spoken English -9899908545 (new Ashok Nagar)contact us for best Spoken English -9899908545 (new Ashok ...

  • Regular
  • contact us for best Spoken English -9899908545 (new Ashok Nagar) contact us for best Spoken English -9899908545 (new Ashok Nagar) contact us for best Spoken English -9899908545 (new Ashok Nagar) c...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes