Announcements

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850204 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850204 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16774 Views
  • 3 replies
  • 0 likes
  • 16774 Views
  • 3 replies
  • 0 likes

Solved!! Constantly green circle and get stuck

When I'm navigating in the menus and albums constantly the app get stuck with the green circle, after few seconds a message show up, also when this happen I'm unable to change song or pause it. And when I try to close the app the song still playing e...

  • Newbie
  • When I'm navigating in the menus and albums constantly the app get stuck with the green circle, after few seconds a message show up, also when this happen I'm unable to change song or pause it. And w...
  • Joe
  • Community Legend
  • 1102 Views
  • 2 replies
  • 0 likes
  • 1102 Views
  • 2 replies
  • 0 likes

Solved!! Log in problem - cuba

Hey,I'm in cuba and I really can't log in to my android spotify app. The log in loads ages and nothing happen. I tried different tricks out of the internet. But it nothing helped. Any ideas?Thanks a lot- i miss my music!

  • Casual Listener
  • Hey, I'm in cuba and I really can't log in to my android spotify app. The log in loads ages and nothing happen. I tried different tricks out of the internet. But it nothing helped. Any ideas? Thank...
  • Joe
  • Community Legend
  • 10298 Views
  • 8 replies
  • 0 likes
  • 10298 Views
  • 8 replies
  • 0 likes

Solved!! Android Nougat equaliser missing

I have recently updated to nougat to find that the equaliser seems to be missing will there be an update to replace it?

  • Newbie
  • I have recently updated to nougat to find that the equaliser seems to be missing will there be an update to replace it?
  • santinodituri
  • Newbie
  • 41545 Views
  • 4 replies
  • 0 likes
  • 41545 Views
  • 4 replies
  • 0 likes

Spotify connect not working Android app

None of my devices are showing up. I've checked they are all connected to the same wifi network, I've updated and restarted everything and still nothing. Help!

  • Casual Listener
  • None of my devices are showing up. I've checked they are all connected to the same wifi network, I've updated and restarted everything and still nothing. Help!
  • hinchmo
  • Casual Listener
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs keep redownloading

Why is it that my Spotify decides at least 2-3 times a month to seemingly redownload all of my previously saved songs? It's just done it again - I haven't added any new songs since the last time either. I've seen previous questions where it states th...

  • Newbie
  • Why is it that my Spotify decides at least 2-3 times a month to seemingly redownload all of my previously saved songs? It's just done it again - I haven't added any new songs since the last time eith...
  • Aimee_T
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Android
  • 187 Views
  • 1 replies
  • 0 likes

Spotify shows "no internet connection" when I am connected to WIFI, works perfect on 4g LTE

Device LG G3Andriod 5.0.1Spotify 2.6.0.813Provider T-mobileProblem: Spotify shows "No internet connection" when I am connected to my home wifi.Details: Spotify works when connected to 4g LTE. All other apps are working except for music streaming apps...

  • Newbie
  • Device LG G3 Andriod 5.0.1 Spotify 2.6.0.813 Provider T-mobile Problem: Spotify shows "No internet connection" when I am connected to my home wifi. Details: Spotify works when connected to...
  • skacticinvader
  • Newbie
  • 1358 Views
  • 7 replies
  • 3 likes
  • 1358 Views
  • 7 replies
  • 3 likes

Annoying Chromecast Popup

I use my phone to play Spotify at work. Somebody in the office has a Chromecast running and often I get plagued by a stupid popup that gives me only two options - either to connect to the Chromecast now or later. Where is the "Dismiss" button. I shou...

  • Newbie
  • I use my phone to play Spotify at work. Somebody in the office has a Chromecast running and often I get plagued by a stupid popup that gives me only two options - either to connect to the Chromecast ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

spotify cant skip songs with car radio

on my old phone htc one m7,i could play spotify trough Bluetooth and skip songs with the buttons on my car radio.With my new phone(Samsung s7)I can 't use the car buttons anymore.so of i want to skip a song i need to use my phone.

  • Newbie
  • on my old phone htc one m7,i could play spotify trough Bluetooth and skip songs with the buttons on my car radio.With my new phone(Samsung s7)I can 't use the car buttons anymore.so of i want to skip...
  • JCdotnl
  • Roadie
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Spotify don't save music to external sdcard in android 6

After upgrade to android 6 Spotify was unable to access music stored in external sdcard. It download again the files to internal memory.App version: 4.4.0.1008Android version: 6.0.1 (CyanogenMod)Device: Motorola XT1040

  • Newbie
  • After upgrade to android 6 Spotify was unable to access music stored in external sdcard. It download again the files to internal memory. App version: 4.4.0.1008 Android version: 6.0.1 (CyanogenMod)...
  • markmuehlbauer
  • Casual Listener
  • 603 Views
  • 3 replies
  • 0 likes
  • android marshmallow
    offline data
    sdcard
  • 603 Views
  • 3 replies
  • 0 likes

Bug after update

After updating, even though I already have the song, the notifications appear as if I did not have it.

  • Casual Listener
  • After updating, even though I already have the song, the notifications appear as if I did not have it.
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Premium on desktop but not on phone

hi, i recently upgraded to a premium account. it works perfect on my desktop but when i logon through my phone it doesnt show my account as premium and tells me to upgrade. so was wondering if anyone knows how to reslove this issue?thanks,

  • Newbie
  • hi, i recently upgraded to a premium account. it works perfect on my desktop but when i logon through my phone it doesnt show my account as premium and tells me to upgrade. so was wondering if anyone...
  • user-removed
  • Not applicable
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Android BLE unexpectedly and repeatedly reconnects to peripheral

See this article on Stack Overflow:https://stackoverflow.com/questions/43160195/android-ble-unexpectedly-and-repeatedly-reconnects-to-peripheral/43688791#43688791I am able to reproduce on Sony Xperia X Compact running 7.1.1, build number 34.3.a.0.217...

  • Newbie
  • See this article on Stack Overflow: https://stackoverflow.com/questions/43160195/android-ble-unexpectedly-and-repeatedly-reconnects-to-peripheral/43688791#43688791 I am able to reproduce on Sony ...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Solved!! "Suggested Song" Interuption.

The problem currently is that I want to listen to Gregorian Chants, I have recreated the playlist of Only Gregorian Chants four times already. 50 songs in the playlist. Each time I listen to the playlist, one song plays till completion, and then it t...

  • Casual Listener
  • The problem currently is that I want to listen to Gregorian Chants, I have recreated the playlist of Only Gregorian Chants four times already. 50 songs in the playlist. Each time I listen to the play...
  • Ustingrav
  • Casual Listener
  • 357 Views
  • 6 replies
  • 0 likes
  • 357 Views
  • 6 replies
  • 0 likes

Spotify film hulu

Hello, don't know where to post this but I got a message on my Spotify app for a deal called Spotify film, which includes access to Spotify and Hulu (no ads) for 16.99 but I don't see it anywhere to get more info on it. Wondering if anyone had any in...

  • Newbie
  • Hello, don't know where to post this but I got a message on my Spotify app for a deal called Spotify film, which includes access to Spotify and Hulu (no ads) for 16.99 but I don't see it anywhere to ...
  • klsjks
  • Newbie
  • 1466 Views
  • 9 replies
  • 1 likes
  • 1466 Views
  • 9 replies
  • 1 likes

Songs sounds very plain

New to Spotify and pretty much new to online listening overall, testing now one by one... And I am noticing no matter what services I tried all the music sounds very plain, there is no dynamics at all. I have a higher end sound system at home, higher...

  • Casual Listener
  • New to Spotify and pretty much new to online listening overall, testing now one by one... And I am noticing no matter what services I tried all the music sounds very plain, there is no dynamics at al...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Nexus 6p Spotify disappearing from notification bar

I am a new premium user for Spotify. I am having an issue where the icon disappears from the notification bar and then after some time the app just stop playing music. I can clear data or uninstall and it will go back working for a while but within a...

  • Newbie
  • I am a new premium user for Spotify. I am having an issue where the icon disappears from the notification bar and then after some time the app just stop playing music. I can clear data or uninstall a...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

wrong facebook account

Ok so I just re upgraded to premium 4 or 5 days ago. Yesterday I got a new phone. I accidentally logged in using the wrong facebook account in the app (android). Now if I hit login with fb it automatically logs into the wrong one. I cant seem to figu...

  • Visitor
  • Ok so I just re upgraded to premium 4 or 5 days ago. Yesterday I got a new phone. I accidentally logged in using the wrong facebook account in the app (android). Now if I hit login with fb it automat...
  • Joe
  • Community Legend
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Solved!! Stuck in Offline-modus

Hey, I've read and tried all the basic things on how to fix this. Delete cache, log out/in, uninstall/reinstall. I can't pick any song anymore after using offline modus like one or two months ago. I have this issue on my Sony Xperia Z3 Compact (with ...

  • Casual Listener
  • Hey,   I've read and tried all the basic things on how to fix this. Delete cache, log out/in, uninstall/reinstall. I can't pick any song anymore after using offline modus like one or two month...
  • __LP
  • Newbie
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Downloaded music now only partially deleted, are they finally trying to fix it?!!

I know there are thousands of threads about this topic, but maybe if we keep posting about they'll do something? Or Maybe they are? It has been happening to me with greater frequency over the last 4 months. Downloaded songs only last saved to my devi...

  • Regular
  • I know there are thousands of threads about this topic, but maybe if we keep posting about they'll do something? Or Maybe they are?    It has been happening to me with greater frequency o...
  • John164
  • Regular
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Downloaded songs getting deleted from my second phone

Hi, I'm hoping someone might be able to help with a query please. I have a premium student subscription and would like to have spotify songs downloaded onto an old phone (which doesnt have internet on it), so i can effectively use it as an mp3 player...

  • Regular
  • Hi,   I'm hoping someone might be able to help with a query please.   I have a premium student subscription and would like to have spotify songs downloaded onto an old phone (which does...
  • chrispoole
  • Regular
  • 399 Views
  • 7 replies
  • 0 likes
  • 399 Views
  • 7 replies
  • 0 likes