Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 845 Views
  • 0 replies
  • 4 likes

Solved!! Family account not recognized as Premium in Android app

Hi, My account (peter.wall) was upgraded from a Free to a Premium through being made part of a family account. It is not the admin account. This works well on my PC with all the added features of Premium showing OK. On my android phone (OneplusOne an...

  • Casual Listener
  • Hi,   My account (peter.wall) was upgraded from a Free to a Premium through being made part of a family account. It is not the admin account. This works well on my PC with all the added featur...
  • user-removed
  • Not applicable
  • 1078 Views
  • 4 replies
  • 0 likes
  • 1078 Views
  • 4 replies
  • 0 likes

Unable to save playlists on SD card

Hey there, I am unable to choose SD card as storage for my playlists. Under settings storage is not listed. Is there any recommendation of how setting up SD card as primary storage location? Thanks in advance

  • Newbie
  • Hey there,  I am unable to choose SD card as storage for my playlists. Under settings storage is not listed.  Is there any recommendation of how setting up SD card as primary storage loca...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

DE PREMIUM A GRATUITO

Resulta que el dia de hoy mi cuenta de Premium se transformo a gratuita, mi pago se realizo ayer, mi metodo de pago es por mi linea telefonica la cual confirmo que dicho pago se realizo.

  • Newbie
  • Resulta que el dia de hoy mi cuenta de Premium se transformo a gratuita, mi pago se realizo ayer, mi metodo de pago es por mi linea telefonica la cual confirmo que dicho pago se realizo. 
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Solved!! Does the Heart on Daily Mix improves the Future Mixes?

Hi everyone, I just want to ask if the heart button on Daily Mixes improves the updates of future mixes or the only thing it does is adds the songs to library? Which is not a nice thing at all btw because I think many users don't want saved albums wi...

  • Roadie
  • Hi everyone, I just want to ask if the heart button on Daily Mixes improves the updates of future mixes or the only thing it does is adds the songs to library?   Which is not a nice thing at a...
  • Noah
  • Spotify Star
  • 3321 Views
  • 6 replies
  • 0 likes
  • 3321 Views
  • 6 replies
  • 0 likes

Albums and Songs in Search Bar

Hi, I've got a problem on my android. I try to search for albums or songs in the search bar and a "sorry, something went wrong" image appears. someone pls help me. (P.S.: Playlists and Artists work)

  • Newbie
  • Hi, I've got a problem on my android. I try to search for albums or songs in the search bar and a "sorry, something went wrong" image appears. someone pls help me. (P.S.: Playlists and Artists work)
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

last.fm setting wont stay off

Ive run into a really annoying bug. when i turn the last.fm scrobbling setting off, it turns itself back on & a notification of a wrong username & password shows up everytime i start Spotify (or unpause after a lengthy period) Does anyone know how to...

  • Music Fan
  • Ive run into a really annoying bug.   when i turn the last.fm scrobbling setting off, it turns itself back on & a notification of a wrong username & password shows up everytime i ...
  • udance4ever
  • Music Fan
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! how to make Music stop at curtain time

When I go to sleep while the music is playing it doesn't stop at curtain time it keeps playing how can u make it stop at curtain time

  • Newbie
  • When I go to sleep while the music is playing it doesn't stop at curtain time it keeps playing how can u make it stop at curtain time
  • Art_Doyle
  • Casual Listener
  • 535 Views
  • 1 replies
  • 1 likes
  • 535 Views
  • 1 replies
  • 1 likes

Spotify Offline on "Format as Internal" SD card

Hello everyone, I know, there were many of such topics already, but I could not find a decent solution.I have Xiaomi Redmi 3s with 8.1.0 android version. I activated "Developer Options" and set "Force allow apps on external".I formatted SD card as In...

  • Casual Listener
  • Hello everyone,   I know, there were many of such topics already, but I could not find a decent solution. I have Xiaomi Redmi 3s with 8.1.0 android version.   I activated "Developer Op...
  • 648 Views
  • 0 replies
  • 1 likes
  • 648 Views
  • 0 replies
  • 1 likes

Cant get rid of songs

These songs are local songs i use to have but no longer need them. They dont appear on my laptop but do appear on my phone and i cant get rid of them at all. What should i do??

  • Casual Listener
  • These songs are local songs i use to have but no longer need them. They dont appear on my laptop but do appear on my phone and i cant get rid of them at all. What should i do?? 
  • Bovril5969
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Ford SYNC 2 Track information

Hi, Considering getting a Ford that has SYNC 2 and been informed Spotify only works via Bluetooth. Does this display track information? Thanks, Darren.

  • Newbie
  • Hi,   Considering getting a Ford that has SYNC 2 and been informed Spotify only works via Bluetooth. Does this display track information?   Thanks, Darren.
  • 572 Views
  • 0 replies
  • 0 likes
  • 572 Views
  • 0 replies
  • 0 likes

Spotify songs on the Gear Sport watch?

So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running). So I got myself a premium spotify membership so I could download songs. I do...

  • Newbie
  • So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running).  So I got myself a ...
  • gdavis773
  • Regular
  • 2514 Views
  • 2 replies
  • 0 likes
  • 2514 Views
  • 2 replies
  • 0 likes

Music stops

I have Spotify premium but since two weeks I can play song's. I start the music but after 10 seconds the music stop's without doing anything after this I have to open Spotify again press start and than it works a short time

  • Newbie
  • I have Spotify premium but since two weeks I can play song's.  I start the music but after 10 seconds the music stop's without doing anything after this I have to open Spotify again press start...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Lost my playlist

Hello, I recently updated my payment online and my app on my anroid device would not let me do anything besides update payment which I already did. I uninstalled the application and re-downloaded it and logged back in and all of my music was gone. I ...

  • Newbie
  • Hello, I recently updated my payment online and my app on my anroid device would not let me do anything besides update payment which I already did. I uninstalled the application and re-downloaded it ...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Song stops playing after 25 seconds

I only have a problem with one song, all the other songs are the full length song. When I play the song on the desktop, it's the whole song, but when I play it on my phone, it shows 4:08 seconds and then glitches to 25 seconds and stops after 25. If ...

  • Newbie
  • I only have a problem with one song, all the other songs are the full length song. When I play the song on the desktop, it's the whole song, but when I play it on my phone, it shows 4:08 seconds and ...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

h

ihu

  • Regular
  • ihu
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Not compatible with my Wileyfox device?

Hi all,For some reason Google Play has always listed Spotify as being incompatible with my mobile device and though I use it regularly on my desktop computer, I have never been able to download it from Google Play.The additional info on Play's "This ...

  • Newbie
  • Hi all, For some reason Google Play has always listed Spotify as being incompatible with my mobile device and though I use it regularly on my desktop computer, I have never been able to download i...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Family and Connect cant find devices

Hi, We have three Android phones. All are in a family account. Only i can control all connect devices in my network. I have a Sonos Play 3 that all phones can select. However, there are problems with my receiver, Yamaha RX-A 1030. Only i can use Spot...

  • Casual Listener
  • Hi,   We have three Android phones. All are in a family account. Only i can control all connect devices in my network. I have a Sonos Play 3 that all phones can select. However, there are prob...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Can't play the music downloaded onto my mobile through Spotify.

I go to local files on spotify on my desktop and it shows everything in "My music" folder. I hook up my mobile to my computer, copy and paste all the music files into my SD card.I open up the spotify app on my mobileI can not play my music the same w...

  • Newbie
  • I go to local files on spotify on my desktop and it shows everything in "My music" folder.  I hook up my mobile to my computer, copy and paste all the music files into my SD card. I open u...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lock screen on Google Pixel

On my Google Pixel, I'd like to have to controls shown on the lock screen, but not the wallpaper. Is it possible to do that? If on Settings -> Notifications I disable the notifications for Spotify I can't see either of them, and if I enable it I see ...

  • Newbie
  • On my Google Pixel, I'd like to have to controls shown on the lock screen, but not the wallpaper. Is it possible to do that?    If on Settings -> Notifications I disable the notificati...
  • morganjames
  • Newbie
  • 2082 Views
  • 2 replies
  • 1 likes
  • 2082 Views
  • 2 replies
  • 1 likes