Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857394 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857394 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21571 Views
  • 3 replies
  • 0 likes
  • 21571 Views
  • 3 replies
  • 0 likes

Superuser Contribution Opção de Importar/ Import Option

Olá, vi alguns tópicos parecidos mas nenhum com resposta adequada. Gostaria de saber como fazer para habilitar a opção de importar musicas direto do celular Android sem o uso de um Desktop, como meus amigos fazem. Nas configurações deles aparece lá u...

  • Casual Listener
  • Olá, vi alguns tópicos parecidos mas nenhum com resposta adequada. Gostaria de saber como fazer para habilitar a opção de importar musicas direto do celular Android sem o uso de um Desktop, como meus...
  • JuanSebastian
  • Roadie
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skips to the next song every time I take a step

I have Spotify Premium and have found it to be incredibly glitchy. If I try to listen to it while on a walk or, god forbid, on a run, it skips to the next song on a playlist or album with every step I take. The only way to avoid this is to hold my ph...

  • Newbie
  • I have Spotify Premium and have found it to be incredibly glitchy. If I try to listen to it while on a walk or, god forbid, on a run, it skips to the next song on a playlist or album with every step ...
  • JuanSebastian
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Advanced settings for Discover Weekly?

Sorry if this is a repost of a similar idea, I can't find it anywhere in the community. My husband likes to use my spotify account for his own listening, and it's not stuff I would usually choose. This has caused my "Discover Weekly" playlist to be j...

  • Newbie
  • Sorry if this is a repost of a similar idea, I can't find it anywhere in the community.    My husband likes to use my spotify account for his own listening, and it's not stuff I would usu...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Superuser Contribution Just want to listen to my own music!

Hi all, Am actually going insane, anytime I try and listen to music in my apartment, it is stopping and playing someones else's music i.e "laylas iphone" it is no one in my apartment. My wifi is password protected but the phone or computer will still...

  • Casual Listener
  • Hi all,   Am actually going insane, anytime I try and listen to music in my apartment, it is stopping and playing someones else's music i.e "laylas iphone" it is no one in my apartment. My wif...
  • JuanSebastian
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Do cheaper, low end smart watches control the Spotify app? Play/pause etc etc...

I've not got the need, nor the budget, for the latest smart watch. All I need/want is to be able to play and pause from my wrist without taking my phone out of my inside pocket. Something along the lines of the controls you would have with the corded...

  • Newbie
  • I've not got the need, nor the budget, for the latest smart watch. All I need/want is to be able to play and pause from my wrist without taking my phone out of my inside pocket. Something along ...
  • 664 Views
  • 0 replies
  • 0 likes
  • 664 Views
  • 0 replies
  • 0 likes

Spotify offline when on 4G, but all other apps connect OK

HiI am a Premium Member with a OnePlus 3T. Running OxygenOS 4.1.7 / Android 7.1.1. Using Spotify 8.4.17.640 armv7. I've recently had a problem where Spotify reports "No internet connection available" when I am connected to 4G. All works fine when con...

  • Casual Listener
  • Hi I am a Premium Member with a OnePlus 3T. Running OxygenOS 4.1.7 / Android 7.1.1. Using Spotify 8.4.17.640 armv7.   I've recently had a problem where Spotify reports "No internet connection...
  • Meirchen
  • Newbie
  • 698 Views
  • 1 replies
  • 0 likes
  • 698 Views
  • 1 replies
  • 0 likes

Cannot download Spotify

I lived in Bosnia, which is not supported by Spotify, but I moved to Austria, which is, I changed my phone number, to an Austrian one, but I still cannot download it.

  • Newbie
  • I lived in Bosnia, which is not supported by Spotify, but I moved to Austria, which is, I changed my phone number, to an Austrian one, but I still cannot download it.
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Superuser Contribution No tengo la opción "almacenamiento"

Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X PlayAndroid 6.0.1Spotify versión 8.4.1.846Y mi memoria externa la uso...

  • Newbie
  • Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X Play Android 6.0....
  • 4422065589
  • Newbie
  • 3853 Views
  • 2 replies
  • 0 likes
  • 3853 Views
  • 2 replies
  • 0 likes

Help please.

"I have used spotifi for like 2 or 3 years now. I am having a problem I move my account to another phone and it's asking if I want to premium, I already was. I just moved it to another phone it won't let me do anything unless I go premium again. So I...

  • Casual Listener
  • "I have used spotifi for like 2 or 3 years now. I am having a problem I move my account to another phone and it's asking if I want to premium, I already was. I just moved it to another phone it won't...
  • Joe
  • Community Legend
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Spotify downloaded music has disappeared from One Plus 3

I have downloaded around 20 albums recently for offline listening. However one day last week all of them just disappeared. Anyone know why this has happened or how to avoid this happening in the future? It's very frustrating experience to have to go ...

  • Casual Listener
  • I have downloaded around 20 albums recently for offline listening. However one day last week all of them just disappeared. Anyone know why this has happened or how to avoid this happening in the futu...
  • rst-
  • Regular
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Change of Hub

Why happen this?

  • Newbie
  • Why happen this?
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

No "Discover" Tab on Android

Hello, why there is no "discover" section on the Android App like on the desktop one? I Only get the "Made For You" where i GEt my Release Radar, the 6 Daily Mixes, but no Discover Weekly. In order to find it on my phone, I have to start it on my pc ...

  • Casual Listener
  • Hello,   why there is no "discover" section on the Android App like on the desktop one? I Only get the "Made For You" where i GEt my Release Radar, the 6 Daily Mixes, but no Discover Weekly. I...
  • 329 Views
  • 0 replies
  • 2 likes
  • 329 Views
  • 0 replies
  • 2 likes

Music doesn't come through headphones, even though other sounds do

I have a Samsung Galaxy express, and for some reason the audio from the Spotify app doesn't always output to the attached earphones. All other audios (telephone, e-mail notifications, radio apps etc) always work through the headphones, but for some r...

  • Casual Listener
  • I have a Samsung Galaxy express, and for some reason the audio from the Spotify app doesn't always output to the attached earphones. All other audios (telephone, e-mail notifications, radio apps...
  • user-removed
  • Not applicable
  • 8968 Views
  • 6 replies
  • 0 likes
  • 8968 Views
  • 6 replies
  • 0 likes

I can't shuffle my playlists & your curated list doesn't like my meddling

You know, it's one thing that I can't properly shuffle my own playlists. It's another when your "curated" lists resist any fast-forwarding or other reasonable "meddling". Why am I paying a monthly fee for the privilege of getting frustrated by not be...

  • Newbie
  • You know, it's one thing that I can't properly shuffle my own playlists. It's another when your "curated" lists resist any fast-forwarding or other reasonable "meddling". Why am I paying a monthly fe...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Song Information (Metadata) in Car

I have owned a 2015 Nissan Murano for two years. Since buying the car, I have had three Android phones: - LG V10- Samsung Galaxy S7 Edge- Samsung Galaxy S8+ (Current Phone) Specific to both Samsung phones, I am able to skip tracks, pause, etc. Howeve...

  • Newbie
  • I have owned a 2015 Nissan Murano for two years. Since buying the car, I have had three Android phones:   - LG V10 - Samsung Galaxy S7 Edge - Samsung Galaxy S8+ (Current Phone)   Spec...
  • 426 Views
  • 0 replies
  • 1 likes
  • 426 Views
  • 0 replies
  • 1 likes

Low volume Vs IOS

Hi all, I have just purchased Powerboats 3 from a Dixon's in the airport, I used my iPad (2) during my flight for movies on Netflix (downloaded) and Spotify (premium, downloaded) which worked perfectly and I am pleased with the Beats Powerbeats 3. Ho...

  • Newbie
  • Hi all,    I have just purchased Powerboats 3 from a Dixon's in the airport, I used my iPad (2) during my flight for movies on Netflix (downloaded) and Spotify (premium, downloaded) which...
  • 291 Views
  • 0 replies
  • 1 likes
  • 291 Views
  • 0 replies
  • 1 likes

Only one track when listen to a podcast

Hi, since a while i'm searching a method to only play one track in a Podcast.for now i play the song an delete the others from the playlist, but as the podcast is round about 150 tracks this is fckn uncool Maybe you can help.

  • Newbie
  • Hi,   since a while i'm searching a method to only play one track in a Podcast.for now i play the song an delete the others from the playlist, but as the podcast is round about 150 tracks this...
  • 1430 Views
  • 0 replies
  • 6 likes
  • 1430 Views
  • 0 replies
  • 6 likes

Superuser Contribution Premium com recursos bloqueados

Olá! Já tem dois meses que assino o Spotify Premium, e ainda há recursos bloqueados (passar músicas sem limite, voltar músicas, selecionar o modo aleatótio, etc.) Qual pode ser problema?

  • Newbie
  • Olá!  Já tem dois meses que assino o Spotify Premium, e ainda há recursos bloqueados (passar músicas sem limite, voltar músicas, selecionar o modo aleatótio, etc.)   Qual pode ser proble...
  • JuanSebastian
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant download the app

I upgraded my phone and now Google Store says spotify is not available in my country, i live outside the us but had have a premiun account for years on my previus phone. Please help

  • Newbie
  • I upgraded my phone and now Google Store says spotify is not available in my country, i live outside the us but had have a premiun account for years on my previus phone.    Please help&nb...
  • JuanSebastian
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Playlist photo not appearing

I've changed my playlist photo on desktop and synced all the playlists onto my phone however the playlist photos aren't appearing and it's just the blank music logo. How can make the photo appear in my phone?The same issue also occurs when changing m...

  • Newbie
  • I've changed my playlist photo on desktop and synced all the playlists onto my phone however the playlist photos aren't appearing and it's just the blank music logo. How can make the photo appear in ...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes