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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375542 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

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How does Spotify detect that it is a BMW 7 series?

Hi,There are many posts on how BMW owners are having stability issues with ConnectedDrive, including one from a BMW engineer who has tested it with other models, and confirming the same hardware (used in 7 series) is used in these models. The reply f...

Newbie

Hi, There are many posts on how BMW owners are having stability issues with ConnectedDrive, including one from a BMW engineer who has tested it with other models, and confirming the same hardware (u...

531 Views

0 replies

0 likes

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Zahlung auf Handyrechnung

Hallo zusammen! Ich moechte mit der Zahlungsmethode Zahlung auf Rechnung mir Premium hole aber es geht irgendwas nicht bzw. ich finde die option gar nicht

Newbie

Hallo zusammen! Ich moechte mit der Zahlungsmethode Zahlung auf Rechnung mir Premium hole aber es geht irgendwas nicht bzw. ich finde die option gar nicht

872 Views

0 replies

2 likes

  • 872 Views
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Solved!! Chromecast volume control while Spotify is running in background - GONE!!

For a copule of days now I haven't been able to control the volume of Spotify on Chromecast while the app is in the background. It only works while the app is in the foreground. This has always worked until now. I'm still able to use the volume contr...

Gig Goer

For a copule of days now I haven't been able to control the volume of Spotify on Chromecast while the app is in the background. It only works while the app is in the foreground. This has always worke...

handfix

Newbie

23305 Views

52 replies

15 likes

  • 23305 Views
  • 52 replies
  • 15 likes

Latest update 8.4.37.571 armV7: Spotify connect not working?

Hi, It seems that since this morning update Spotify Connect have some problems. Sonos speakers do not exist anymore and casting to chromecast dongle does not work. Is there some problem on the Spotify Connect side? Thank you Camillo

Community Legend

Hi,  It seems that since this morning update Spotify Connect have some problems.    Sonos speakers do not exist anymore and casting to chromecast dongle does not work.   ...

camillo75

Community Legend

1360 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! Remove Download option missing from Android App version 8.4.32.623 armV7

I have a Moto Z Force Droid running Android 7.1.1 and Spotify App version 8.4.32.623 armV7.I have playlists that are downloaded.When I press the menu button next to any of these playlists, there is a Download option but no Remove Download option.I ha...

Regular

I have a Moto Z Force Droid running Android 7.1.1 and Spotify App version 8.4.32.623 armV7. I have playlists that are downloaded. When I press the menu button next to any of these playlists, there ...

thorzyleif

Regular

1591 Views

3 replies

1 likes

  • 1591 Views
  • 3 replies
  • 1 likes

Spotify doesn't work properly on my BQ tablet

Hi, since I downloaded Spotify for my BQ tablet, it has had several problems. Sometimes it can't work when connected to wi-fi, and it also stops when playing a song or when it goes to other song for no reason and you have to wait some minutes (someti...

Newbie

Hi, since I downloaded Spotify for my BQ tablet, it has had several problems. Sometimes it can't work when connected to wi-fi, and it also stops when playing a song or when it goes to other song for ...

308 Views

0 replies

0 likes

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No internet connection after new router

Hi I changed our router yesterday and now I am not able to connect to Spotify (the rest of tings running on our wifi is working fine. I have tried to reinstall the Spotify app and now I'm not even able to wifi log in to Spotify. It just says there is...

Casual Listener

Hi  I changed our router yesterday and now I am not able to connect to Spotify (the rest of tings running on  our wifi is working fine.    I have tried to reinstall the Spotify...

783 Views

0 replies

1 likes

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I want the like button alongside other controls in notification/locked bar.

Right now there's only previous, pause/play, and forward. I hate having to unlock my device and pull up the app to like a song.

Newbie

Right now there's only previous, pause/play, and forward. I hate having to unlock my device and pull up the app to like a song.

289 Views

0 replies

0 likes

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Can't download Spotify from Google Play

I'm trying to get Spotify to my daughter. I have exactly the same type of phone, Huawei P8 Lite. I have Spotify and it's working fine. When trying to download it to my daughter I receive an error that tells that there is some "content filter level is...

Newbie

I'm trying to get Spotify to my daughter. I have exactly the same type of phone, Huawei P8 Lite. I have Spotify and it's working fine. When trying to download it to my daughter I receive an error tha...

PS333

Newbie

371 Views

1 replies

0 likes

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  • 1 replies
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I can not link my account to facebook

HiI tried to share my playlist on facebook but there is a message that my account on spoitfy is linked to another account. I do not even know what it means. I have always had this account, but spoitfy can not connect me to facebook. RegardsRicky Sind...

Newbie

Hi I tried to share my playlist on facebook but there is a message that my account on spoitfy is linked to another account. I do not even know what it means. I have always had this account, but spoi...

296 Views

0 replies

0 likes

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Add support for Google ChromeCast

Spotify will not cast to either Chromcast device from my Android after I linked the app to my PS4. It seems I also can not forget a connected device.

Newbie

Spotify will not cast to either Chromcast device from my Android after I linked the app to my PS4. It seems I also can not forget a connected device.

320 Views

0 replies

0 likes

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How do I stop shuffle in a playlist I have created?

I created a playlist and want to play it in order. I can do this on my computer but not on my Samsung 8 Android. How do I turn the shuffle function off on the phone app?

Casual Listener

I created a playlist and want to play it in order.  I can do this on my computer but not on my Samsung 8 Android.  How do I turn the shuffle function off on the phone app?

461 Views

0 replies

1 likes

  • 461 Views
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Huawei lockscreen problem

HiOn my Huawei P9 plus spotify controls don't appear in the lockscreen I tried to turn on keep on lockscreen in the notifications settings and I also tried to uninstall and reinstall spotify but nothing happenedAny solutions?

Newbie

Hi On my Huawei P9 plus spotify controls don't appear in the lockscreen  I tried to turn on keep on lockscreen in the notifications settings and I also tried to uninstall and reinstall spotify...

766 Views

0 replies

0 likes

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Solved!! Control Spotify with gear s3

Hello,I have had Spotify for quite some time now and still love it. I used to have an Asus Zen Watch 2. When this died I got the Gear S3. With the Zen watch I could control Spotify without looking at my phone. Now fast forward to the gear S3. It will...

Regular

Hello, I have had Spotify for quite some time now and still love it. I used to have an Asus Zen Watch 2.  When this died I got the Gear S3. With the Zen watch I could control Spotify without lo...

Milkovr

Newbie

43387 Views

9 replies

1 likes

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  • 9 replies
  • 1 likes

Donde puedo ver las canciones en la cual le puse me gusta

Quisiera saber donde se guardan las canciones de los mix que solo le pongo me gusta (el corazón de la izquierda) y no las he guardado en mi biblioteca

Casual Listener

Quisiera saber donde se guardan las canciones de los mix que solo le pongo me gusta (el corazón de la izquierda) y no las he guardado en mi biblioteca

malejaz

Newbie

33474 Views

1 replies

11 likes

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  • 1 replies
  • 11 likes

spotify does not respond

I have deleted Spotify 5 times and until it doesen't work. Need help pls!!Thx

Newbie

I have deleted Spotify 5 times and until it doesen't work.  Need help pls!! Thx

317 Views

0 replies

0 likes

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Spotify crashes when scrolling down menu

I'm having issues when opening menu, i can't scroll down, app just crashes and closes. I have the latest version, tried deleting and reinstalling and nothing happens, it's a bug. Running android 4.4.4

Regular

I'm having issues when opening menu, i can't scroll down, app just crashes and closes. I have the latest version, tried deleting and reinstalling and nothing happens, it's a bug. Running android 4.4.4

Tinripp

Newbie

449 Views

1 replies

1 likes

  • 449 Views
  • 1 replies
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Access play queue from daily mix

Hello, Spotify. Sometimes I would like to quickly add songs to the playing queue when playing one of the daily mixes but the button for the complete queue (as described here) is not visible when playing from any of the daily mixes, only when playing ...

Casual Listener

Hello, Spotify.   Sometimes I would like to quickly add songs to the playing queue when playing one of the daily mixes but the button for the complete queue (as described here) is not visible ...

Personman1021

Newbie

1747 Views

4 replies

5 likes

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  • 4 replies
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Commercial after every second song

I use Spotify Free and the voice says 'watch this spot for 30 minutes without commercials'. But after every second song there's one and it's unskippable and so annoying. Does anyone else have this problem and knows how to solve it?

Newbie

I use Spotify Free and the voice says 'watch this spot for 30 minutes without commercials'. But after every second song there's one and it's unskippable and so annoying. Does anyone else have this pr...

440 Views

0 replies

1 likes

  • 440 Views
  • 0 replies
  • 1 likes

Songs get deleted from SD Card

Every now and again, I open my app just to see my songs are not downloaded on my phone. When I go to see the storage, I see it has changed from SD Card to Internal Memory. Why does this keep happening? My SD Card is encripted, maybe that has to do wi...

Newbie

Every now and again, I open my app just to see my songs are not downloaded on my phone. When I go to see the storage, I see it has changed from SD Card to Internal Memory. Why does this keep happenin...

380 Views

0 replies

0 likes

  • 380 Views
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  • 0 likes