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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387461 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

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Songs deleted from my song library

Hi, All my saved songs have been deleted / wiped from my library. Is there a way to restore it? Very frustrating as its deleted all my songs which ive been saving for the last few years. I've been using it on an android phone. Thanks for any help or ...

Newbie

Hi,    All my saved songs have been deleted / wiped from my library. Is there a way to restore it? Very frustrating as its deleted all my songs which ive been saving for the last few year...

368 Views

0 replies

0 likes

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Solved!! Spotify Mobile (Android) Last.fm Error - Mobile APP won't scrobble

My last.fm scrobbling used to work just fine on my phone until about a month ago. Now it won't scrobble anything and everytime I go in to put my username and password it gives me a notification that says "Last.fm Error - wrong username or password". ...

Casual Listener

My last.fm scrobbling used to work just fine on my phone until about a month ago. Now it won't scrobble anything and everytime I go in to put my username and password it gives me a notification that ...

Summer7

Newbie

22307 Views

24 replies

0 likes

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Songs saved on sd card disconnected and lost

I have an SD card which I download all of my spotify playlists to so I can listen offline, but my SD card recently disconnected, resulting in all of my songs no longer being available offline. They still seem to be on the SD card though as the space ...

Casual Listener

I have an SD card which I download all of my spotify playlists to so I can listen offline, but my SD card recently disconnected, resulting in all of my songs no longer being available offline. They s...

Kauo

Casual Listener

2977 Views

10 replies

3 likes

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  • 10 replies
  • 3 likes

p

hey i have a problem.. while i listen a song for example perfect.Ed start another song that i didn’t chose..why? thank

Newbie

hey i have a problem.. while i listen a song for example perfect.Ed start another song that i didn’t chose..why? thank 

598 Views

0 replies

0 likes

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Solved!! Syncing error - "no space left on device"

I recently did a reset on my phone and now have Spotify syncing to my SD card. Music has been syncing correctly but after a while (such as when I tried to sync another playlist today) I get the following error. "Syncing error Offline syncing has stop...

Music Fan

I recently did a reset on my phone and now have Spotify syncing to my SD card. Music has been syncing correctly but after a while (such as when I tried to sync another playlist today) I get the ...

Barquero_92

Newbie

121778 Views

54 replies

1 likes

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  • 54 replies
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Songs keep skipping like a broken CD when phone is locked

Whenever I lock my phone the music starts like skipping or stuttering and I've looked up about fixing this and it says turn off "WiFi optimization" in the settings but this literally isn't in my settings. I have a galaxy s6 edge if that helps but can...

Newbie

Whenever I lock my phone the music starts like skipping or stuttering and I've looked up about fixing this and it says turn off "WiFi optimization" in the settings but this literally isn't in my sett...

1021 Views

0 replies

0 likes

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Shuffle Play

Question: Do I actually have to buy a premium account just to listen to my music in order? As a person who doesn't have the money to pay for the 10 dollars (or whatever it was) a month just so I can listen to an album in the correct order. It's infur...

Casual Listener

Question: Do I actually have to buy a premium account just to listen to my music in order? As a person who doesn't have the money to pay for the 10 dollars (or whatever it was) a month just so I can ...

star94

Casual Listener

614 Views

2 replies

0 likes

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How does Spotify detect that it is a BMW 7 series?

Hi,There are many posts on how BMW owners are having stability issues with ConnectedDrive, including one from a BMW engineer who has tested it with other models, and confirming the same hardware (used in 7 series) is used in these models. The reply f...

Newbie

Hi, There are many posts on how BMW owners are having stability issues with ConnectedDrive, including one from a BMW engineer who has tested it with other models, and confirming the same hardware (u...

543 Views

0 replies

0 likes

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Zahlung auf Handyrechnung

Hallo zusammen! Ich moechte mit der Zahlungsmethode Zahlung auf Rechnung mir Premium hole aber es geht irgendwas nicht bzw. ich finde die option gar nicht

Newbie

Hallo zusammen! Ich moechte mit der Zahlungsmethode Zahlung auf Rechnung mir Premium hole aber es geht irgendwas nicht bzw. ich finde die option gar nicht

875 Views

0 replies

2 likes

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Solved!! Chromecast volume control while Spotify is running in background - GONE!!

For a copule of days now I haven't been able to control the volume of Spotify on Chromecast while the app is in the background. It only works while the app is in the foreground. This has always worked until now. I'm still able to use the volume contr...

Gig Goer

For a copule of days now I haven't been able to control the volume of Spotify on Chromecast while the app is in the background. It only works while the app is in the foreground. This has always worke...

handfix

Newbie

23647 Views

52 replies

15 likes

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Latest update 8.4.37.571 armV7: Spotify connect not working?

Hi, It seems that since this morning update Spotify Connect have some problems. Sonos speakers do not exist anymore and casting to chromecast dongle does not work. Is there some problem on the Spotify Connect side? Thank you Camillo

Community Legend

Hi,  It seems that since this morning update Spotify Connect have some problems.    Sonos speakers do not exist anymore and casting to chromecast dongle does not work.   ...

camillo75

Community Legend

1369 Views

1 replies

1 likes

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Solved!! Remove Download option missing from Android App version 8.4.32.623 armV7

I have a Moto Z Force Droid running Android 7.1.1 and Spotify App version 8.4.32.623 armV7.I have playlists that are downloaded.When I press the menu button next to any of these playlists, there is a Download option but no Remove Download option.I ha...

Regular

I have a Moto Z Force Droid running Android 7.1.1 and Spotify App version 8.4.32.623 armV7. I have playlists that are downloaded. When I press the menu button next to any of these playlists, there ...

thorzyleif

Regular

1620 Views

3 replies

1 likes

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Spotify doesn't work properly on my BQ tablet

Hi, since I downloaded Spotify for my BQ tablet, it has had several problems. Sometimes it can't work when connected to wi-fi, and it also stops when playing a song or when it goes to other song for no reason and you have to wait some minutes (someti...

Newbie

Hi, since I downloaded Spotify for my BQ tablet, it has had several problems. Sometimes it can't work when connected to wi-fi, and it also stops when playing a song or when it goes to other song for ...

324 Views

0 replies

0 likes

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No internet connection after new router

Hi I changed our router yesterday and now I am not able to connect to Spotify (the rest of tings running on our wifi is working fine. I have tried to reinstall the Spotify app and now I'm not even able to wifi log in to Spotify. It just says there is...

Casual Listener

Hi  I changed our router yesterday and now I am not able to connect to Spotify (the rest of tings running on  our wifi is working fine.    I have tried to reinstall the Spotify...

798 Views

0 replies

1 likes

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I want the like button alongside other controls in notification/locked bar.

Right now there's only previous, pause/play, and forward. I hate having to unlock my device and pull up the app to like a song.

Newbie

Right now there's only previous, pause/play, and forward. I hate having to unlock my device and pull up the app to like a song.

303 Views

0 replies

0 likes

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Can't download Spotify from Google Play

I'm trying to get Spotify to my daughter. I have exactly the same type of phone, Huawei P8 Lite. I have Spotify and it's working fine. When trying to download it to my daughter I receive an error that tells that there is some "content filter level is...

Newbie

I'm trying to get Spotify to my daughter. I have exactly the same type of phone, Huawei P8 Lite. I have Spotify and it's working fine. When trying to download it to my daughter I receive an error tha...

PS333

Newbie

384 Views

1 replies

0 likes

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I can not link my account to facebook

HiI tried to share my playlist on facebook but there is a message that my account on spoitfy is linked to another account. I do not even know what it means. I have always had this account, but spoitfy can not connect me to facebook. RegardsRicky Sind...

Newbie

Hi I tried to share my playlist on facebook but there is a message that my account on spoitfy is linked to another account. I do not even know what it means. I have always had this account, but spoi...

305 Views

0 replies

0 likes

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Add support for Google ChromeCast

Spotify will not cast to either Chromcast device from my Android after I linked the app to my PS4. It seems I also can not forget a connected device.

Newbie

Spotify will not cast to either Chromcast device from my Android after I linked the app to my PS4. It seems I also can not forget a connected device.

327 Views

0 replies

0 likes

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How do I stop shuffle in a playlist I have created?

I created a playlist and want to play it in order. I can do this on my computer but not on my Samsung 8 Android. How do I turn the shuffle function off on the phone app?

Casual Listener

I created a playlist and want to play it in order.  I can do this on my computer but not on my Samsung 8 Android.  How do I turn the shuffle function off on the phone app?

466 Views

0 replies

1 likes

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Huawei lockscreen problem

HiOn my Huawei P9 plus spotify controls don't appear in the lockscreen I tried to turn on keep on lockscreen in the notifications settings and I also tried to uninstall and reinstall spotify but nothing happenedAny solutions?

Newbie

Hi On my Huawei P9 plus spotify controls don't appear in the lockscreen  I tried to turn on keep on lockscreen in the notifications settings and I also tried to uninstall and reinstall spotify...

776 Views

0 replies

0 likes

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