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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375900 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

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download problem

Hey, whenever I use spotify where my net connection isn't so strong nothing will load, but the main problem is that when I close and open spotify again it removes all of my downloads except playlist.

Newbie

Hey, whenever I use spotify where my net connection isn't so strong nothing will load, but the main problem is that when I close and open spotify again it removes all of my downloads except playlist.

Kauo

Casual Listener

411 Views

1 replies

1 likes

  • 411 Views
  • 1 replies
  • 1 likes

Downloaded songs. Where to find these.?

Hej everyone. ANDROID App here.I can't find anywhere the songs that I downloaded.Isn't there any area in the app where that should be shown.?

Casual Listener

Hej everyone.   ANDROID App here. I can't find anywhere the songs that I downloaded. Isn't there any area in the app where that should be shown.?

403 Views

0 replies

0 likes

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I want to delete my Spotify account

I created a Spotify account with my Facebook account, I want to delete it so I can use another Spotify account with my Facebook

Newbie

I created a Spotify account with my Facebook account, I want to delete it so I can use another Spotify account with my Facebook

IguanaSetup

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
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NOT WORKING. HELLPPPPP

Hiya! So I'm on Android and my problem is that I cannot log in. Unfortunately, I was logged into Spotify listening to music when all of a sudden it stopped playing the music and LOGGED ME OUT. I only had it offline mode because I was using her acc to...

Newbie

Hiya! So I'm on Android and my problem is that I cannot log in.    Unfortunately, I was logged into Spotify listening to music when all of a sudden it stopped playing the music and LOGGED...

517 Views

0 replies

0 likes

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Playlist on sd-card

Hello, how can I download a playlist on my sd-card

Casual Listener

Hello, how can I download a playlist on my sd-card

petrad

Casual Listener

1226 Views

2 replies

0 likes

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  • 2 replies
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Controlling via Steering wheel not working.

Hi, Initially it works well, not sure since when (maybe a month ago) I got this problem. I cannot change songs via steering wheel on my 2015 BMW 320i, other things still work well such as playing back, seeing track info or chagne tracks with the idri...

Newbie

Hi,   Initially it works well, not sure since when (maybe a month ago) I got this problem. I cannot change songs via steering wheel on my 2015 BMW 320i, other things still work well such as pl...

749 Views

0 replies

3 likes

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  • 3 likes

Music quality and equalizer

I have an older Samsung Tab2 7.0 tablet running and have Spotify Premium. I tried to adjust the music quality and access the equalizer but both are unavailble. How can I get those features to show up on my Settings?

Casual Listener

I have an older Samsung Tab2 7.0 tablet running  and have Spotify Premium.  I tried to adjust the music quality and access the equalizer but both are unavailble.  How can I get those f...

423 Views

0 replies

0 likes

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The little box of the skip and pause

The little box of the pause and skip thing won't show up in my notifications area of the phone when I'm playing music a d exit it while playing the music but the box thing won't show.

Newbie

The little box of the pause and skip thing won't show up in my notifications area of the phone when I'm playing music a d exit it while playing the music but the box thing won't show.

371 Views

0 replies

0 likes

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Spotify crashing phone if my laptop has spotify open???

My phone kept on crashing but only while i was at home, i came to the conclusion that it is only when my laptop also has spotify open? Any fix? I have reinstalled on both devices and cleared the cache on my phone

Newbie

My phone kept on crashing but only while i was at home, i came to the conclusion that it is only when my laptop also has spotify open? Any fix? I have reinstalled on both devices and cleared the cach...

463 Views

0 replies

0 likes

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Galaxy S8+ -- Spotify Freezes

After I installed the most recent update to Spotify on my Galaxy S8+, Spotify will let me login to my account and the app starts, but then immediately crashes and will not load.I've tried all the other recommended fixes I've found here in the forum a...

Newbie

After I installed the most recent update to Spotify on my Galaxy S8+, Spotify will let me login to my account and the app starts, but then immediately crashes and will not load. I've tried all the o...

382 Views

0 replies

0 likes

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Google Assistant plays same playlist when I say "play some music"

When I ask the google assistant to "play some music", it plays an annoying playlist everytime. I cannot make it continue what it was playing. It swithec to the same playlist everytime. I cannot delete the playlist because it is not mine, I am not fol...

Newbie

When I ask the google assistant to "play some music", it plays an annoying playlist everytime. I cannot make it continue what it was playing. It swithec to the same playlist everytime. I cannot delet...

369 Views

0 replies

0 likes

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Spotify has 345GB of memory in use

Hello, ( Sorry for my bad english in advance )My spotify always use 345 GB when I look on my Phones memory. I use a Samsung J5 2017 with a 32GB memory Card. I don't know if it's just a visual bug or something like that because I only have ~40GB of me...

Casual Listener

Hello, ( Sorry for my bad english in advance 🙂 ) My spotify always use 345 GB when I look on my Phones memory. I use a Samsung J5 2017 with a 32GB memory Card. I don't know if it's just a visual bu...

473 Views

0 replies

0 likes

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Spotify on Denon x1200w will stop playing and crash when I unlock my phone or wives

Myself and my wife use Oneplus X and have Spotify installed on our computers and phones. Now we've taken advantage of the Family package. This has caused an error that wasn't there before.Every time spotify is playing on the Denon network receiver an...

Newbie

Myself and my wife use Oneplus X and have Spotify installed on our computers and phones. Now we've taken advantage of the Family package. This has caused an error that wasn't there before. Every tim...

Piszczyk

Newbie

1042 Views

2 replies

1 likes

  • 1042 Views
  • 2 replies
  • 1 likes

Solved!! Can`t operate spotify over my bluetooth headset

Hello, last week I saved my spotify offline songs on my sd card because my phone storage was to small. Since I did this I can`t operate spotify over my bluetooth headset and over my Zenec Radio in my car. On top of that I can`t see the tracks and the...

Regular

Hello,   last week I saved my spotify offline songs on my sd card because my phone storage was to small.   Since I did this I can`t operate spotify over my bluetooth headset and over my...

user-removed

Not applicable

31196 Views

29 replies

0 likes

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Superuser Contribution Spotify starts playing automatically

Whenever I watch an Instagram video or hang up on a phone conversation, Spotify starts playing automatically. I've disabled auto-play but it keeps happening. It's not running in the background when this happens. This is on an Motorola G5 plus. Thank ...

Newbie

Whenever I watch an Instagram video or hang up on a phone conversation, Spotify starts playing automatically. I've disabled auto-play but it keeps happening. It's not running in the background when t...

ianjoethompson

Newbie

12196 Views

4 replies

9 likes

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  • 4 replies
  • 9 likes

Offline mode

Hello, i was was wondering if there is a way to keep your Spotify available when you’re offline more than 30 days because in the military and deployed you’re usually not able to have a internet connection to verify subscriptions and you music will be...

Newbie

Hello,   i was was wondering if there is a way to keep your Spotify available when you’re offline more than 30 days because in the military and deployed you’re usually not able to have a inter...

312 Views

0 replies

0 likes

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Stuck on 0 out of 1 downloaded - Google Pixel XL

Over the last couple of days the Spotify app on my phone has started to show a "Downloading" notification saying "0 out of 1 (0% complete)". All my songs have the green downloaded tick next to them, and when switching to offline mode the latest downl...

Newbie

Over the last couple of days the Spotify app on my phone has started to show a "Downloading" notification saying "0 out of 1 (0% complete)".    All my songs have the green downloaded...

benmhogan

Newbie

1471 Views

1 replies

4 likes

  • 1471 Views
  • 1 replies
  • 4 likes

Starts skipping songs, starts up in background

App worked fine on my old phone (Samsung Note 5) and I recently upgraded to the Note 8 and started having issues with songs skipping. Sometimes it will work fine, and other times the songs will play a few seconds a day start skipping to the next trac...

Newbie

App worked fine on my old phone (Samsung Note 5) and I recently upgraded to the Note 8 and started having issues with songs skipping. Sometimes it will work fine, and other times the songs will play ...

630 Views

0 replies

0 likes

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Solved!! I can't download music on my SD card - Huawei P9

Hi, I'm premium user and would like to download offline music to my SD card. i found this instructions:https://support.spotify.com/cr/using_spotify/search_play/save-to-sd-card/ However, when i follow the instructions, I do not even find the option to...

Casual Listener

Hi,  I'm premium user and would like to download offline music to my SD card.  i found this instructions: https://support.spotify.com/cr/using_spotify/search_play/save-to-sd-card/ &nbsp...

pelufano

Casual Listener

16143 Views

7 replies

0 likes

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  • 7 replies
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Lowers volume when I get notifications

I'm pretty sure that this is not a spotify problem but an android problem, but it's very annoying. Whenever I get a notification, the volume goes down for a bit and then goes back up. I just updated to Android 8.0.0 and after that it started happenin...

Casual Listener

I'm pretty sure that this is not a spotify problem but an android problem, but it's very annoying. Whenever I get a notification, the volume goes down for a bit and then goes back up. I just updated ...

NegZero

Newbie

5650 Views

4 replies

7 likes

  • 5650 Views
  • 4 replies
  • 7 likes