Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
How do I remove radio playlist from my regular playlist. It's taking up to much room. I don't use this function
How do I remove radio playlist from my regular playlist. It's taking up to much room. I don't use this function
237 Views
0 replies
0 likes
Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?
Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?
Community Legend
427 Views
1 replies
0 likes
So when I first started listening to spotify I listened to classic rock and a little bit of Arctic monkeys. Now, I listen to rap and that kind of stuff. My daily mix hasn't updated in months. What to do?
So when I first started listening to spotify I listened to classic rock and a little bit of Arctic monkeys. Now, I listen to rap and that kind of stuff. My daily mix hasn't updated in months. What to...
341 Views
0 replies
0 likes
Can’t find Depapepe Albums in Android version of the App but can find them in iOS. What seems to be the problem?
Can’t find Depapepe Albums in Android version of the App but can find them in iOS. What seems to be the problem?
375 Views
0 replies
0 likes
Did a clean install of the latest version of spotify on my Moto gplus 5, with the latest version of Nougat. I've downloaded heaps of songs in extreme quality. After 2 days, according to the spotify app, I don't have any downloaded songs. I checked my...
Did a clean install of the latest version of spotify on my Moto gplus 5, with the latest version of Nougat. I've downloaded heaps of songs in extreme quality. After 2 days, according to the spotify a...
Music Fan
422 Views
2 replies
0 likes
This problem started after all my songs on all my devices suddenly undownloaded themselves, even offline local-only playlists. I have tried everything you can think of but my offline local songs will not sync correctly. Some will, some will not sync ...
This problem started after all my songs on all my devices suddenly undownloaded themselves, even offline local-only playlists. I have tried everything you can think of but my offline local s...
Gig Goer
863 Views
7 replies
0 likes
Whenever I shuffle My Songs, it keeps shuffling a group of about 50 songs. It varies based on how My Songs are filtered. For example, if they are filtered alphabetically it will only select songs from #s, A, and B. My account has been doing this for ...
Whenever I shuffle My Songs, it keeps shuffling a group of about 50 songs. It varies based on how My Songs are filtered. For example, if they are filtered alphabetically it will only select songs fro...
350 Views
0 replies
0 likes
Using the bluetooth back button does not restart the song. Instead it will go to the previous song, that is not the what it previously did. Also this is not what the back button on the notification does. On a Pixel 2 - Android 8Version 8.4.26.770 arm...
Using the bluetooth back button does not restart the song. Instead it will go to the previous song, that is not the what it previously did. Also this is not what the back button on the notification d...
543 Views
0 replies
1 likes
On my phone all my playlists suddenly undownloaded themselves a couple of days ago, I've seen the FAQ about this and none of the things that would do this happened so I don't know. Moving on... I am trying to sync my songs again and I have all my loc...
On my phone all my playlists suddenly undownloaded themselves a couple of days ago, I've seen the FAQ about this and none of the things that would do this happened so I don't know. Moving on... &nbs...
Gig Goer
842 Views
1 replies
0 likes
Hi everyone, I am recently download the Spotify app for Android but when I start using the app I noticed that music plays too fast for all the songs. I reinstall the app several times and it doesn't work, also I restarted my cellphone and the issue c...
Hi everyone, I am recently download the Spotify app for Android but when I start using the app I noticed that music plays too fast for all the songs. I reinstall the app several times and it d...
Newbie
777 Views
1 replies
0 likes
Hi. I use a Galaxy Note 8 Android 7.1.1. I have a 128gb sd card. Normally is works fine. I have my media on it. After downloading my Spotify songs to the sd, the sd card is not round by the phone. Already tried reinstalling and formatting sd card 4 t...
Hi. I use a Galaxy Note 8 Android 7.1.1. I have a 128gb sd card. Normally is works fine. I have my media on it. After downloading my Spotify songs to the sd, the sd card is n...
254 Views
0 replies
0 likes
Is anyone else having issues with USB-C to 3.5 audio problems with third party (non Google) apps? When the adapter is in and connected to the 3.5, audio still plays through the phone. I was originally convinced it was a hardware issue, but an adapter...
Is anyone else having issues with USB-C to 3.5 audio problems with third party (non Google) apps? When the adapter is in and connected to the 3.5, audio still plays through the phone. I was ...
631 Views
0 replies
1 likes
Hi, I'm on an Android device and I don't know if it's only me, but sometimes when there's an on-screen ad that has to be dismissed, I can't press the dismiss button and it overlays the screen. I can press the other interactions of the app - song play...
Hi, I'm on an Android device and I don't know if it's only me, but sometimes when there's an on-screen ad that has to be dismissed, I can't press the dismiss button and it overlays the screen. I can ...
Newbie
5657 Views
4 replies
24 likes
I'm tired of the app in my phone. Every time I try to download my songs I can't since download stops saying I don't have enough space in my memory (I have a 16GB SD card). I check on settings and "Storage" has disappeared, as always. Next day all the...
I'm tired of the app in my phone. Every time I try to download my songs I can't since download stops saying I don't have enough space in my memory (I have a 16GB SD card). I check on settings and "St...
239 Views
0 replies
0 likes
I just renewed my premium subscription, but I just realized that all the music that I downloaded was deleted, and is downloading again, the problem is that the music that was deleted continues to fill the space as if it were still there . Is there no...
I just renewed my premium subscription, but I just realized that all the music that I downloaded was deleted, and is downloading again, the problem is that the music that was deleted continues to fil...
Not applicable
399 Views
1 replies
0 likes
Hi everyone Is there a limit/threshold for how many songs you can download on an Android & Desktop?
Hi everyone Is there a limit/threshold for how many songs you can download on an Android & Desktop?
Not applicable
2301 Views
2 replies
0 likes
I've recently had my Xperia XZ repaired, for whatever reason the engineers decided to wipe my phone and start anew. I downloaded spotify once again and logged in just fine, I forgot I needed to redownload all my songs again so I hit the "download pla...
I've recently had my Xperia XZ repaired, for whatever reason the engineers decided to wipe my phone and start anew. I downloaded spotify once again and logged in just fine, I forgot I needed to redow...
Spotify Star
300 Views
1 replies
0 likes
Hi. Streamed and downloaded songs playback really slowly like speed has been slowed down. Tried restarting phone....re installing .. clearing cache... and installed on another phone with my account and worked fine. Tried another free account on my ph...
Hi. Streamed and downloaded songs playback really slowly like speed has been slowed down. Tried restarting phone....re installing .. clearing cache... and installed on another phone with my account a...
214 Views
0 replies
0 likes
Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.
Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.
Community Legend
730 Views
2 replies
0 likes
As in the subject - Spotify keeps randomly pausing the music on Android, sometimes even randomly closes at all (this one quite rarely though).And yes, I've tried various solutions mentioned in other topics like this: logging out from all devices, eve...
As in the subject - Spotify keeps randomly pausing the music on Android, sometimes even randomly closes at all (this one quite rarely though). And yes, I've tried various solutions mentioned in othe...
Regular
3674 Views
8 replies
0 likes
