Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Since a few days, the option of filtering in my albums, artists, or playlists disappeared. I was an heavy user of that option, since I've got a limited data plan : i use to download few albums or playlists to hear on move (usually between work and ho...
Since a few days, the option of filtering in my albums, artists, or playlists disappeared. I was an heavy user of that option, since I've got a limited data plan : i use to download few albums or pla...
Casual Listener
379 Views
1 replies
0 likes
Hey guys, got my Pixel 2 XL Yesterday and the Equalizer isnt doing anything when i Turn it on. Anybody got an idea ?
Hey guys, got my Pixel 2 XL Yesterday and the Equalizer isnt doing anything when i Turn it on. Anybody got an idea ?
Casual Listener
4637 Views
5 replies
2 likes
This is at least the 10th time that my Spotify has deleted all of my downloaded music from my Samsung A3 smartphone. Its honestly really anoying! The app remembers the artists I follow but somehow deletes the 9+ GB of music I have downloaded. Every t...
This is at least the 10th time that my Spotify has deleted all of my downloaded music from my Samsung A3 smartphone. Its honestly really anoying! The app remembers the artists I follow but somehow de...
345 Views
0 replies
0 likes
Hello, I love this service but I'm starting to give up on it right now. Whenever my screen is locked, my music is stuttering. Offline (downloaded) and streaming playlists alike. I have looked up solutions, tried taking it off the Energy saving list, ...
Hello, I love this service but I'm starting to give up on it right now. Whenever my screen is locked, my music is stuttering. Offline (downloaded) and streaming playlists alike. I have looked up solu...
Newbie
773 Views
1 replies
0 likes
I’m new to this. I don’t get it. Android phone with the premium version. I download songs and try to play them offline. Sometimes I can do it but if I wait too long after downloading inevitably they show as not downloaded and have to be again. Then I...
I’m new to this. I don’t get it. Android phone with the premium version. I download songs and try to play them offline. Sometimes I can do it but if I wait too long after downloading inevitably they ...
330 Views
0 replies
0 likes
Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi cuenta Ya la apague ,inicie sesión que tipo de rob...
Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi...
Casual Listener
468 Views
1 replies
0 likes
Hi, I have been attempting to use Google Assistant to shuffle my Spotify playlist for a while now. I know that Google understands my command because when I say "Ok Google, shuffle [name of playlist]", Google Assistant responds "Ok, I'll shuffle your ...
Hi, I have been attempting to use Google Assistant to shuffle my Spotify playlist for a while now. I know that Google understands my command because when I say "Ok Google, shuffle [name of p...
Newbie
19399 Views
18 replies
17 likes
I have been a Spotify Premium user for a little over a month. Since the beginning of my subscription, I've been interested in what my Daily Mixes would look like. After some searching through the Help section of the Spotify website, I found that my D...
I have been a Spotify Premium user for a little over a month. Since the beginning of my subscription, I've been interested in what my Daily Mixes would look like. After some searching through the Hel...
219 Views
0 replies
0 likes
Up until a recent update, pressing previous would start the current track over or go to the previous song of it was within a second or two of the start. Now it seems to always go to the previous track.
Up until a recent update, pressing previous would start the current track over or go to the previous song of it was within a second or two of the start. Now it seems to always go to the previous trac...
Casual Listener
657 Views
3 replies
1 likes
Hi there, just trying out Spotify free on Android deviceand wondering if anyone can tell me if this is normal? I create a playlist comprising of an album, lets say Elbow in this case. I start to play and its only shuffle as I understand on free which...
Hi there, just trying out Spotify free on Android deviceand wondering if anyone can tell me if this is normal? I create a playlist comprising of an album, lets say Elbow in this case. I star...
Community Legend
356 Views
1 replies
0 likes
I've been trying to figure out why I ahven't been able to save onto my SD card. I've had it selected, I've done clean deletions and reinstalls, I've given storage permissions, double checked sd storage type, etc etc... still, it has always saved onto...
I've been trying to figure out why I ahven't been able to save onto my SD card. I've had it selected, I've done clean deletions and reinstalls, I've given storage permissions, double checked sd stora...
Community Legend
1512 Views
3 replies
0 likes
the songs in different albums are not in correct order. It´s particular bad, when I listen a audiobook (for instance: jussi adler olsen - Take over). The problem exists also in playlists.Please fix it!best regards
the songs in different albums are not in correct order. It´s particular bad, when I listen a audiobook (for instance: jussi adler olsen - Take over). The problem exists also in playlists. Please fix...
Casual Listener
614 Views
2 replies
0 likes
The Spotify will back the album cover on my Nexus 7.I have to move the cover of the album twice to go to the next song.After a while, the album cover is backed one position backwards.I treid to reinstall app, not solved.
The Spotify will back the album cover on my Nexus 7. I have to move the cover of the album twice to go to the next song. After a while, the album cover is backed one position backwards. I tre...
196 Views
0 replies
0 likes
Hello,I can not find any solution to re-install the spotify apps.I, besides the fact that my smartphone restarts alone (in charge often), I'd try: A restoration systemthen a factory restoration (wipe)Dump app cacheand finally tried an installation wi...
Hello, I can not find any solution to re-install the spotify apps. I, besides the fact that my smartphone restarts alone (in charge often), I'd try: A restoration system then a factory r...
Regular
2490 Views
5 replies
3 likes
album art appears on browse and search but once i play them, the photos seem to disappear and it's very annoying. Already reinstalled, reboot, cleared cache, and everything. Once they become part of "recently played", album art disappears and doesnt ...
album art appears on browse and search but once i play them, the photos seem to disappear and it's very annoying. Already reinstalled, reboot, cleared cache, and everything. Once they become...
Casual Listener
638 Views
5 replies
0 likes
spotify cache resets after cleaning ram, force close program or restart phone. using on external storage, all permissions active (Camera, Contacts, Microphone, Phone, Storage) . every time i have to login first, connect to internet back, and check do...
spotify cache resets after cleaning ram, force close program or restart phone. using on external storage, all permissions active (Camera, Contacts, Microphone, Phone, Storage) . every time i...
Casual Listener
545 Views
2 replies
0 likes
So hi i'm new here.My problem is every hour or so my spotify in my phone automatically logs out, i didnt do anything it justs logs out and everytime it logs out and i log in all of my downloaded songs are gone they are not downloaded just saved. Than...
So hi i'm new here. My problem is every hour or so my spotify in my phone automatically logs out, i didnt do anything it justs logs out and everytime it logs out and i log in all of my downloaded so...
Casual Listener
449 Views
2 replies
0 likes
Mi cuenta cierra sesión en mi celular Android Moto G4 y cuando me pide continuar con la sesión mis canciones descargadas fueron eliminadas, no puedo reproducirlas en offline, ya intenté reinstalar la app, borre mis diapositivos offline y volví a acti...
Mi cuenta cierra sesión en mi celular Android Moto G4 y cuando me pide continuar con la sesión mis canciones descargadas fueron eliminadas, no puedo reproducirlas en offline, ya intenté reinstalar la...
Not applicable
454 Views
1 replies
0 likes
Hi, While I was scrolling my playlist, same issue with graphics happened. It dissapears after a while, but still is pretty annoying. See attatched.Regards
Hi, While I was scrolling my playlist, same issue with graphics happened. It dissapears after a while, but still is pretty annoying. See attatched. Regards
278 Views
0 replies
0 likes
Hi,I've made a playlist from my local files and everything seems to look ok on my computer, but when I look at the same playlist on my phone there are some extra gray files that I can't delete. I've tried reinstalling the app but it keeps showing up ...
Hi, I've made a playlist from my local files and everything seems to look ok on my computer, but when I look at the same playlist on my phone there are some extra gray files that I can't delete. I'v...
Casual Listener
737 Views
5 replies
0 likes
