Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35465 Views
  • 64 replies
  • 25 likes
  • 35465 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873851 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873851 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25522 Views
  • 3 replies
  • 0 likes
  • 25522 Views
  • 3 replies
  • 0 likes

[PC][Android] - Playlist is not syncronized between Android based phone and PC

I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account. Repro steps:1. Add few songs on to the public playlist on PC;2. Swi...

  • Newbie
  • I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account.   Repro s...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

[Eng/PL] issue with downloading songs on prepaid card / problem ze sciaganiem piosenek prepaid

Hi All,I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on Spotify by using mobile internet. However when I swi...

  • Casual Listener
  • Hi All, I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on...
  • lucas_sko
  • Casual Listener
  • 511 Views
  • 2 replies
  • 0 likes
  • 511 Views
  • 2 replies
  • 0 likes

Multiple Users on Single Device

I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfactory solution because I don't want recommendations based...

  • Casual Listener
  • I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfac...
  • madamiub
  • Casual Listener
  • 16055 Views
  • 2 replies
  • 31 likes
  • 16055 Views
  • 2 replies
  • 31 likes

Spotify app won't connect to Sonos

Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app. The white "Devices Available" prompt shows up at the bottom of the Spotify app and I can see my living room player under the "Connect to a Device" ...

  • Newbie
  • Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app.   The white "Devices Available" prompt shows up at the bottom of the Spotify app and I ca...
  • byronbrewer
  • Casual Listener
  • 59969 Views
  • 31 replies
  • 9 likes
  • 59969 Views
  • 31 replies
  • 9 likes

Unable to play music iffline

I pay for premium and I am unable to play my songs offline, why is that? This is very frustrating !

  • Casual Listener
  • I pay for premium and I am unable to play my songs offline, why is that? This is very frustrating ! 
  • IguanaSetup
  • Community Legend
  • 1439 Views
  • 3 replies
  • 1 likes
  • 1439 Views
  • 3 replies
  • 1 likes

No puedo descargar spotify en mi celular

Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2

  • Newbie
  • Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2
  • 1080 Views
  • 0 replies
  • 1 likes
  • 1080 Views
  • 0 replies
  • 1 likes

Solved!! Music Pauses When I switch apps

Background: My spotify premium account on my Samsung J7 is up to date and I recently reinstalled it to fix a technical issue.NOW!!!1. This Darn app keeps pausing out of no where!2. It will stop playing mid- song3. When I switch apps,the music stops4....

  • Casual Listener
  • Background: My spotify premium account on my Samsung J7 is up to date and I recently reinstalled it to fix a technical issue. NOW!!! 1. This Darn app keeps pausing out of no where! 2. It will st...
  • Bombboy
  • Newbie
  • 25224 Views
  • 4 replies
  • 0 likes
  • 25224 Views
  • 4 replies
  • 0 likes

Solved!! Spotify controls not appearing in notification bar

I have a Galaxy S7 with Android 6.0.1 and Spotify version 6.3.0.882. Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the notification bar on both home and lock screens. All Spotify notific...

  • Casual Listener
  • I have a Galaxy S7 with Android 6.0.1 and Spotify version 6.3.0.882.    Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the n...
  • Rose212
  • Newbie
  • 39287 Views
  • 72 replies
  • 27 likes
  • 39287 Views
  • 72 replies
  • 27 likes

Play all songs by an artist

Hi, I am a premium userI would like to play all songs by an artist but I cant find any buttons of view all song on Android platform. May I know any possible way to do it as it is very painful to enter into each album and add each singles one by one i...

  • Newbie
  • Hi, I am a premium user I would like to play all songs by an artist but I cant find any buttons of view all song on Android platform. May I know any possible way to do it as it is very painful to en...
  • Joe
  • Community Legend
  • 12588 Views
  • 1 replies
  • 12 likes
  • 12588 Views
  • 1 replies
  • 12 likes

Solved!! Delete a playlist

I cant find the option to delete a playlist on the newest version.Is that even possible to delete a playlist on android??

  • Casual Listener
  • I cant find the option to delete a playlist on the newest version. Is that even possible to delete a playlist on android??
  • Assholes5
  • Newbie
  • 3881 Views
  • 3 replies
  • 0 likes
  • 3881 Views
  • 3 replies
  • 0 likes

Can't set my Bluetooth speaker to play spotify as alarm

Hello,I'm having trouble to set my bluetooth speaker JBL Horizon to play my spotify playlist connected via bluetooth with my LG G4 mobile as a alarm.When I set the alarm to play 1 or 2 hours later it works fine. The problem is when I set the alarm at...

  • Casual Listener
  • Hello, I'm having trouble to set my bluetooth speaker JBL Horizon to play my spotify playlist connected via bluetooth with my LG G4 mobile as a alarm. When I set the alarm to play 1 or&nb...
  • robertoChitte
  • Casual Listener
  • 3538 Views
  • 6 replies
  • 1 likes
  • 3538 Views
  • 6 replies
  • 1 likes

Storage

I've been a Premium user for several years but a bit amateur when it comes to tech issues. I have a Samsung Galaxy S6 and am running out of storage. Is there a cloud or app where my music can be stored to free up memory?

  • Newbie
  • I've been a Premium user for several years but a bit amateur when it comes to tech issues. I have a Samsung Galaxy S6 and am running out of storage. Is there a cloud or app where my music can be stor...
  • Joe
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Random pausing on Android app

Last summer, I posted a thread about my Spotify app randomly pausing my (downloaded for offline listening) music. This happens only on the Android app, and does so on heaphones and bluetooth. (I assume also speakers, but I only listen to music on my ...

  • Casual Listener
  • Last summer, I posted a thread about my Spotify app randomly pausing my (downloaded for offline listening) music. This happens only on the Android app, and does so on heaphones and bluetooth. (I assu...
  • lionofthesun
  • Casual Listener
  • 3249 Views
  • 2 replies
  • 12 likes
  • 3249 Views
  • 2 replies
  • 12 likes

Bluetooth mutes when paused

In my 2014 Forester with a stock stereo, Bluetooth audio mutes when Spotify is paused, allowing no other audio to come through. For example, when listening to Spotify over Bluetooth, if I ask Google Assistant a question, Spotify pauses, the audio mut...

  • Casual Listener
  • In my 2014 Forester with a stock stereo, Bluetooth audio mutes when Spotify is paused, allowing no other audio to come through. For example, when listening to Spotify over Bluetooth, if I ask Google ...
  • dber08
  • Casual Listener
  • 858 Views
  • 1 replies
  • 3 likes
  • Pause on mute
  • 858 Views
  • 1 replies
  • 3 likes

Solved!! Music becomes quieter with Android 8.0

Hey, since the Update on Android 8.0 the music becomes quieter when I unlock my Phone, minimize Spotify, get a message or start any application. That's pretty annoying.Is there any solution how to stop this?I'm running Spotify on a oneplus three. Sor...

  • Casual Listener
  • Hey,   since the Update on Android 8.0 the music becomes quieter when I unlock my Phone, minimize Spotify, get a message or start any application.  That's pretty annoying. Is there any ...
  • Vimaer
  • Casual Listener
  • 5511 Views
  • 11 replies
  • 1 likes
  • 5511 Views
  • 11 replies
  • 1 likes

Solved!! Downloading playlists on card for car.

So i just bought a new screen that supports android, but i never have wifi in the car and would like to download them on my carstereo. Is there a way i can perhaps insert the card in my pc, download the tracks to the card, and thus have the offline p...

  • Casual Listener
  • So i just bought a new screen that supports android, but i never have wifi in the car and would like to download them on my carstereo. Is there a way i can perhaps insert the card in my pc, download ...
  • Joe
  • Community Legend
  • 1113 Views
  • 3 replies
  • 0 likes
  • 1113 Views
  • 3 replies
  • 0 likes

Spotify loading constantly (video of issue inside)

Video Here you see what's going on. Latest Spotify build & I've tested older ones too, same thing happening. I got an error message telling me to connect to internet, which I am. Happens with wifi as well at home. Clean install has been done.

  • Gig Goer
  • Video   Here you see what's going on.    Latest Spotify build & I've tested older ones too, same thing happening.    I got an error message telling me to connect to...
  • Gurkburk
  • Gig Goer
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Limited Download

How is that possible that i pay every mounth but are limited for my songs download ?

  • Newbie
  • How is that possible that i pay every mounth but are limited for my songs download ? 
  • user-removed
  • Not applicable
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

App closes while playing on another device

Hi Everyone i like to use my phone as a remote control when using Spotify on another device (PC, TV...). When i don't use the App for about 3-5 songs the App closes itself (or is closed by Android) so i have to re-open it to have the control buttons ...

  • Newbie
  • Hi Everyone   i like to use my phone as a remote control when using Spotify on another device (PC, TV...). When i don't use the App for about 3-5 songs the App closes itself (or is closed by A...
  • Toby-Wan
  • Newbie
  • 557 Views
  • 2 replies
  • 1 likes
  • 557 Views
  • 2 replies
  • 1 likes

Superuser Contribution Fail on Download

I do download of the music but after some time when I try listen offline It doesn't play. So, I need to do download again using my data plan. Help me!Sorry for my english, I am from Brazil...

  • Casual Listener
  • I do download of the music but after some time when I try listen offline It doesn't play. So, I need to do download again using my data plan. Help me! Sorry for my english, I am from Brazil...
  • The11thLuckyBug
  • Newbie
  • 420 Views
  • 2 replies
  • 1 likes
  • 420 Views
  • 2 replies
  • 1 likes