Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
376598 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?
I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?
Regular
29615 Views
5 replies
1 likes
Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know if this is possible, thanks
Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know i...
881 Views
0 replies
0 likes
App does not want to get me logged to accountUsername and Password are correct Reseted the password - no changereinstalled the app - no changeweb login - works
App does not want to get me logged to account Username and Password are correct Reseted the password - no change reinstalled the app - no change web login - works
Casual Listener
2151 Views
6 replies
0 likes
Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the storage location does not stop the download to devi...
Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the ...
Casual Listener
4569 Views
9 replies
10 likes
I guess I run into a bug. Can you verify or possibly offer a solution? Pre-requisites:1- Android Encrypted SD Card Steps:1- Open App2- Select SD Card as Storage3- Download a playlist4- Restart the device Expected:Storage stays as SD Card Result:Stora...
I guess I run into a bug. Can you verify or possibly offer a solution? Pre-requisites: 1- Android Encrypted SD Card Steps: 1- Open App 2- Select SD Card as Storage 3- Download a...
Casual Listener
79179 Views
32 replies
16 likes
I have a Spotify premium account, and I often download whole music albums for offline listening when I'm driving. Recently, after the whole album I've downloaded has finished playing, recommended songs will start automatically playing that I haven't ...
I have a Spotify premium account, and I often download whole music albums for offline listening when I'm driving. Recently, after the whole album I've downloaded has finished playing, recommende...
Casual Listener
2610 Views
4 replies
1 likes
Sooo i've had spotify premium for about a year and a half or so, and i just now connected to try and get a full listening history, and it only showed what i had "scrobbled" from 2014 when i originally joined last.fm and what i had listened to after i...
Sooo i've had spotify premium for about a year and a half or so, and i just now connected to try and get a full listening history, and it only showed what i had "scrobbled" from 2014 when i originall...
784 Views
0 replies
1 likes
Es scheint der Online gehen Button ist ohne wirkliche Funktion! Tausendmal drauf gedrückt nichts passiert Spotify bleibt offline. Das macht eine rasche Suche selbst im WLAN unmöglich! Für 10euro im Monat kann man eine einwandfreie Funktion der App er...
Es scheint der Online gehen Button ist ohne wirkliche Funktion! Tausendmal drauf gedrückt nichts passiert Spotify bleibt offline. Das macht eine rasche Suche selbst im WLAN unmöglich! Für 10euro im M...
Newbie
20607 Views
4 replies
1 likes
hello, we have a premium for family account and we wanted to add someone to your site do not know because I get white pictures and have tried everything now?
hello, we have a premium for family account and we wanted to add someone to your site do not know because I get white pictures and have tried everything now?
426 Views
0 replies
0 likes
Why must I start playback on the phone before I can then select the preferred playback device? In this case an Arcam SR250. So the choices are to faff about playing something you don't want to listen to, select the correct playback device & then go f...
Why must I start playback on the phone before I can then select the preferred playback device? In this case an Arcam SR250. So the choices are to faff about playing something you don't want ...
767 Views
0 replies
1 likes
It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but it keeps trying to download it over and over.
It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but...
Casual Listener
650 Views
4 replies
0 likes
Hi everyoneSometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete everything except the app" but nothing the bug is sti...
Hi everyone Sometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete ...
Community Legend
383 Views
1 replies
0 likes
I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop Spotify and start again, it appears that most downlo...
I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop S...
Casual Listener
670 Views
2 replies
0 likes
Hi!I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and the Spotify tends to be the only app causing the proble...
Hi! I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and th...
299 Views
0 replies
0 likes
Hi, I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying for Premium is the be able to use Spotify when i travel and I...
Hi, I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying f...
Newbie
654 Views
2 replies
0 likes
I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!
I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!
Casual Listener
754 Views
2 replies
0 likes
App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a common issue with no real answer on how to fix it. I've...
App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a comm...
254 Views
0 replies
0 likes
Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work
Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work
264 Views
0 replies
0 likes
I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers. Using a Pioneer headset, Nexus 6P initially. But I've also tried this with my new car and a new phone, Pi...
I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers. Using a Pioneer headset, Nexus 6P initially. ...
Newbie
4444 Views
2 replies
0 likes
I am having trouble logging in my Spotify account using Facebook. I been with Spotify for 2yrs and that means of 2yrs of playlist that I love and paying Preminum. So if I cant get my old account restored than I will cancel. So can you please help me ...
I am having trouble logging in my Spotify account using Facebook. I been with Spotify for 2yrs and that means of 2yrs of playlist that I love and paying Preminum. So if I cant get my old account rest...
280 Views
0 replies
0 likes
