Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39594 Views
  • 65 replies
  • 25 likes
  • 39594 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876226 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876226 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26047 Views
  • 4 replies
  • 0 likes
  • 26047 Views
  • 4 replies
  • 0 likes

Spotify Saving Data on Both Internal and External Storage

As the title implies, my Galaxy A5 (2017) has been having a storage problem regarding the internal and external storage. As I speak, both have been occupied by spotify according to App Info and My Files with nearly the same amount of space taken. I h...

  • Newbie
  • As the title implies, my Galaxy A5 (2017) has been having a storage problem regarding the internal and external storage. As I speak, both have been occupied by spotify according to App Info and My Fi...
  • Joe
  • Community Legend
  • 875 Views
  • 2 replies
  • 0 likes
  • 875 Views
  • 2 replies
  • 0 likes

Spotify Android App not starting: black screen

Hi, Sorry to bother here but I couldn't find a way to contact Spotify itself (for now I'm paying for this ...). This morning, Spotify on my Galaxy S3 won't start: I can launch the app, but all I get is a black screen with the Spotify logo on it (I ca...

  • Music Fan
  • Hi,   Sorry to bother here but I couldn't find a way to contact Spotify itself (for now I'm paying for this ...).   This morning, Spotify on my Galaxy S3 won't start: I can launch t...
  • GFD
  • Music Fan
  • 41523 Views
  • 21 replies
  • 3 likes
  • 41523 Views
  • 21 replies
  • 3 likes

Gear sport login

Cant log in to my premium spotify. Going through this forum, have found no solutions, also no usefull input from spotify.

  • Newbie
  • Cant log in to my premium spotify. Going through this forum, have found no solutions, also no usefull input from spotify.
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Where can I find playlists I follow?

When I click on my profile pic and playlists I can't see the one I'm following, just my own. How can I see them?

  • Casual Listener
  • When I click on my profile pic and playlists I can't see the one I'm following, just my own. How can I see them?
  • NotUsingPremium
  • Newbie
  • 18264 Views
  • 3 replies
  • 5 likes
  • 18264 Views
  • 3 replies
  • 5 likes

Offline Device Priority

So, I am not sure if I am the only one but I for one have been plagues with a problem where my mobile loses ALL the songs on it. Being a good user I went through the troubleshoot list:You've downloaded music to more than 3 devices. Don't use more dev...

  • Music Fan
  • So, I am not sure if I am the only one but I for one have been plagues with a problem where my mobile loses ALL the songs on it.   Being a good user I went through the troubleshoot list: You...
  • stubs
  • Music Fan
  • 4521 Views
  • 2 replies
  • 1 likes
  • Android
    Your Music
  • 4521 Views
  • 2 replies
  • 1 likes

Major battery drain on Android 8.1

Hi, Noticed a considerable battery drain on my android 8.1. (Nexus 6p). It takes around 2 hours to tank the battery (80%--> 20%). I have reset etc... to no avail. I'm 6 days away from the end of my trial and don't want to pay for something that I can...

  • Newbie
  • Hi,   Noticed a considerable battery drain on my android 8.1. (Nexus 6p).   It takes around 2 hours to tank the battery (80%--> 20%). I have reset etc... to no avail. I'm 6 days away...
  • 664 Views
  • 0 replies
  • 0 likes
  • 664 Views
  • 0 replies
  • 0 likes

Spotify app on android does not work with sonos speaker

When I select my sonos device from the Spotify app, the track skips immediately to the end and the same happens with all subsequent tracks in the playlist.I am running the android app from my Samsung phone and I have a premium spotify account. I have...

  • Visitor
  • When I select my sonos device from the Spotify app, the track skips immediately to the end and the same happens with all subsequent tracks in the playlist. I am running the android app from my Samsu...
  • alberto_madrid
  • Newbie
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes

Solved!! No equalizer working anymore

I have installed the latest Android JB 4.3 update on my Galaxy s4 I9505. Now neither the built in Android equalizer has an effect on the sound, nor any other 3rd party equalizer app. Spotify is just ignoring everything. And without eq it is impossibl...

  • Regular
  • I have installed the latest Android JB 4.3 update on my Galaxy s4 I9505. Now neither the built in Android equalizer has an effect on the sound, nor any other 3rd party equalizer app. Spotify is just ...
  • mrmetalhead
  • Casual Listener
  • 31146 Views
  • 42 replies
  • 6 likes
  • 31146 Views
  • 42 replies
  • 6 likes

Can't log in to Spotify

About a week ago, many of my songs were grayed out. 3 days ago, Spotify logged out on it's own and I haven't been able to log back in. I can log in from chrome on my Galaxy S8, but cannot from the app. I've updated the app, uninstalled it, reinstalle...

  • Newbie
  • About a week ago, many of my songs were grayed out. 3 days ago, Spotify logged out on it's own and I haven't been able to log back in. I can log in from chrome on my Galaxy S8, but cannot from the ap...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Controls Disappear on Lock Screen After Pause

Samsung Galaxy S8 running Nougat (7.0).The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spotify, and notifications on for my lock screen.What gi...

  • Newbie
  • Samsung Galaxy S8 running Nougat (7.0). The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spo...
  • mkstvns
  • Regular
  • 12267 Views
  • 3 replies
  • 1 likes
  • Android
    controls
    disappear
    nougat
  • 12267 Views
  • 3 replies
  • 1 likes

Spotify extremely slow and buggy Lg g6

Hello !Every time i open spotify , loading the songs list takes an awful long time and i can't scroll my albums list too fast because it will lag and shutdown. Even offline mode is messy as **bleep**. Skipping songs by swiping and ending up 3 songs a...

  • Casual Listener
  • Hello ! Every time i open spotify , loading the songs list takes an awful long time and i can't scroll my albums list too fast because it will lag and shutdown. Even offline mode is messy as **ble...
  • TimmyDemma
  • Newbie
  • 2547 Views
  • 5 replies
  • 0 likes
  • 2547 Views
  • 5 replies
  • 0 likes

Connect spotify to twitter

I been trying to post what I am listening to, to twitter, and I can't figure out how to do it. I don't think twitter is listed as one of my approved apps, I am not sure how to change that. -Gi

  • Casual Listener
  • I been trying to post what I am listening to, to twitter, and I can't figure out how to do it. I don't think twitter is listed as one of my approved apps, I am not sure how to change that.  -Gi
  • gma1744
  • Casual Listener
  • 8590 Views
  • 4 replies
  • 3 likes
  • 8590 Views
  • 4 replies
  • 3 likes

Change language in menu?

Hi everyone,can you please advise how to change the Android app language in its menu? Actually, I spent a while looking for the Preferences themselves now that there was (another, unfortunate, substantial) change of the GUI and do not see it there - ...

  • Music Fan
  • Hi everyone, can you please advise how to change the Android app language in its menu? Actually, I spent a while looking for the Preferences themselves now that there was (another, unfortunate, subs...
  • Joe
  • Community Legend
  • 1615 Views
  • 6 replies
  • 0 likes
  • 1615 Views
  • 6 replies
  • 0 likes

App won't allow FB log in

Recently I was logged off spotify. When I attempted to log back in via fb is said the username or password incorrect. They were both correct, I'm currently logged into fb. I've tried updated both fb and spotify. It will allow me to log into the spoti...

  • Casual Listener
  • Recently I was logged off spotify. When I attempted to log back in via fb is said the username or password incorrect. They were both correct, I'm currently logged into fb. I've tried updated both fb ...
  • Joe
  • Community Legend
  • 2871 Views
  • 1 replies
  • 0 likes
  • 2871 Views
  • 1 replies
  • 0 likes

Change of phone

I have a new phone and have transferred apps across including Spotify. My account is now saying I have the free Spotify when I pay for premium. And all my playlists have disappeared

  • Newbie
  • I have a new phone and have transferred apps across including Spotify. My account is now saying I have the free Spotify when I pay for premium. And all my playlists have disappeared 
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Downloaded automatically "undownloaded"

Hey there,Sometimes spotify is "undownloading" songs itself... I don't have:-more than 10'000 songs-downloaded on more than 3 devices-problems with external storage Somehow it "only" delets song from album and never from playlists. And unfortunately ...

  • Casual Listener
  • Hey there, Sometimes spotify is "undownloading" songs itself...   I don't have: -more than 10'000 songs -downloaded on more than 3 devices -problems with external storage   Somehow ...
  • _M-I-K-I_
  • Composer
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Spotify bezahlen per Handyguthaben?

Hallo! ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie zur Tankstelle zu rennen & mir 10€ Paysafe zu holen. Ist dies...

  • Casual Listener
  • Hallo!   ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie z...
  • MrMCM
  • Casual Listener
  • 617 Views
  • 2 replies
  • 1 likes
  • 617 Views
  • 2 replies
  • 1 likes

How to reduce cellular data

Does anyone know how to reduce cellular data that spotify uses?I only have 500mb per month. Any help would be much appreciated Thanks.

  • Newbie
  • Does anyone know how to reduce cellular data that spotify uses? I only have 500mb per month.   Any help would be much appreciated  Thanks.
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify is using too much data to play downloaded tracks

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from playing downloaded tracks when the phone gets offl...

  • Newbie
  • I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from...
  • Existenz_10
  • Casual Listener
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes

Android app and Sonos

For over a week we have been unable to connect to Sonos though the android app. Many people seem to have this problem. It needs to be fixed ASAP.

  • Newbie
  • For over a week we have been unable to connect to Sonos though the android app.   Many people seem to have this problem.   It needs to be fixed ASAP.    
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes