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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376388 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

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primium for family

hello, we have a premium for family account and we wanted to add someone to your site do not know because I get white pictures and have tried everything now?

Newbie

hello, we have a premium for family account and we wanted to add someone to your site do not know because I get white pictures and have tried everything now?

425 Views

0 replies

0 likes

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Can't Select Playback Device Before Playback Commences

Why must I start playback on the phone before I can then select the preferred playback device? In this case an Arcam SR250. So the choices are to faff about playing something you don't want to listen to, select the correct playback device & then go f...

Newbie

Why must I start playback on the phone before I can then select the preferred playback device? In this case an Arcam SR250.   So the choices are to faff about playing something you don't want ...

766 Views

0 replies

1 likes

  • 766 Views
  • 0 replies
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Android App keeps downloading songs I didn't want

It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but it keeps trying to download it over and over.

Casual Listener

It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but...

versusChou

Casual Listener

650 Views

4 replies

0 likes

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  • 4 replies
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Auto closed

Hi everyoneSometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete everything except the app" but nothing the bug is sti...

Regular

Hi everyone Sometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete ...

Nico

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
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Download playlists and albums to SD card disappears after closing Spotify

I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop Spotify and start again, it appears that most downlo...

Newbie

I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop S...

bobknapp

Casual Listener

668 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Crackling / buzzing

Hi!I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and the Spotify tends to be the only app causing the proble...

Newbie

Hi! I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and th...

299 Views

0 replies

0 likes

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Using Spotify while abroad doesn't work on Wifi

Hi, I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying for Premium is the be able to use Spotify when i travel and I...

Newbie

Hi,   I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying f...

tomjoadhun

Newbie

654 Views

2 replies

0 likes

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  • 2 replies
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Cards not working

I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!

Newbie

I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!

CrypticHernia

Casual Listener

754 Views

2 replies

0 likes

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  • 2 replies
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No sound when playing music.

App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a common issue with no real answer on how to fix it. I've...

Newbie

App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a comm...

254 Views

0 replies

0 likes

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Not responding on phone

Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work

Newbie

Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work 

264 Views

0 replies

0 likes

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Tracks "Play" but there is no Sound using Bluetooth in a car

I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers. Using a Pioneer headset, Nexus 6P initially. But I've also tried this with my new car and a new phone, Pi...

Visitor

I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers.   Using a Pioneer headset, Nexus 6P initially. ...

Auggievf

Newbie

4444 Views

2 replies

0 likes

Android
bluetooth
bored
no sound
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  • 2 replies
  • 0 likes

I am having trouble logging in with Facebook. I

I am having trouble logging in my Spotify account using Facebook. I been with Spotify for 2yrs and that means of 2yrs of playlist that I love and paying Preminum. So if I cant get my old account restored than I will cancel. So can you please help me ...

Newbie

I am having trouble logging in my Spotify account using Facebook. I been with Spotify for 2yrs and that means of 2yrs of playlist that I love and paying Preminum. So if I cant get my old account rest...

279 Views

0 replies

0 likes

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Solved!! Spotify Connect won't find Denon avr x2000 receiver

Hi,I have just bought a Denon avr x2000 amp/receiver and attempted to use my android Nexus4 phone to context via the Spotify app. The problem is no matter what I do it won't find the receiver as a recognised device. If I use the Denon Remote App I ca...

Casual Listener

Hi, I have just bought a Denon avr x2000 amp/receiver and attempted to use my android Nexus4 phone to context via the Spotify app. The problem is no matter what I do it won't find the receiver as ...

BorreSven

Casual Listener

14681 Views

12 replies

4 likes

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  • 12 replies
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Queue/History

Did Spotify really completely nuke the Queue and History? It looks like queue was added back recently, but is only accessible from a currently playing song. no more drag/drop, etc. Am i missing a feature have features just kept falling off? premium i...

Newbie

Did Spotify really completely nuke the Queue and History? It looks like queue was added back recently, but is only accessible from a currently playing song. no more drag/drop, etc.   Am i miss...

312 Views

0 replies

0 likes

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Error messasge

I can't access any artist or look any songs. If I try it tells me something went wrong. I've uninstalled and re-installed the app & have did everything it says to do about clearing the cache. Is spotify having issues because this is super annoying.

Newbie

I can't access any artist or look any songs. If I try it tells me something went wrong. I've uninstalled and re-installed the app & have did everything it says to do about clearing the cache. Is ...

271 Views

0 replies

0 likes

  • 271 Views
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Solved!! Airplay from Android device to B&W Zeppelin Air?

I'd like to know if I can use the Spotify Android App to airplay music to my B&W Zeppelin Air. With "Twonky" I can play my music through AirPlay, but not with Spotify. Thx.

Casual Listener

I'd like to know if I can use the Spotify Android App to airplay music to my B&W Zeppelin Air. With "Twonky" I can play my music through AirPlay, but not with Spotify. Thx.

Aitchee

Casual Listener

54750 Views

8 replies

5 likes

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  • 8 replies
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[bug] Launching playlist from android app

I have been launching spotify playlists using an intent such as:spotify:user:username:playlist:37i9dQZF1DWUPafHP1BJw1:play this has worked fine until recently, when it stopped working with brand new non-premium accounts. I am getting an exception as ...

Casual Listener

I have been launching spotify playlists using an intent such as: spotify:user:username:playlist:37i9dQZF1DWUPafHP1BJw1:play   this has worked fine until recently, when it stopped working with...

Craw-us

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
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Spotify on SD Card

Hi, I've been trying to get Spotify to save music to the SD card that's in my phone or even to move the entire app over there entirely. Internet says there should be an option under Settings for saving but it's not there, would any of you know what t...

Casual Listener

Hi, I've been trying to get Spotify to save music to the SD card that's in my phone or even to move the entire app over there entirely. Internet says there should be an option under Settings for savi...

BLUNDE56

Newbie

495 Views

2 replies

0 likes

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  • 2 replies
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Unable to log in

I am unable to log in on my account. Even when resetting the Facebook password and re-installing the Spotify app. How xan this be solved. And how annoying that it takes so much searching etc. and that there is no help center. Please fix asap or I wil...

Newbie

 I am unable to log in on my account. Even when resetting the Facebook password and re-installing the Spotify app. How xan this be solved. And how annoying that it takes so much searching etc. a...

227 Views

0 replies

0 likes

  • 227 Views
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  • 0 likes

Android 8.0 breaks song info displayed in car

Hello,There's a previous post on this subject that's been closed, but I don't see any solution presented, so I'm re-posting (sorry if I'm looking in the wrong place!). I just upgraded to Android 8.0. Now when playing songs in the car, the dashboard i...

Casual Listener

Hello, There's a previous post on this subject that's been closed, but I don't see any solution presented, so I'm re-posting (sorry if I'm looking in the wrong place!).    I just upgrade...

ctafield

Newbie

1031 Views

4 replies

2 likes

  • 1031 Views
  • 4 replies
  • 2 likes