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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify premium: se cerco musica online mi dice "nessun risultato trovato"

Sulla mia auto utilizzo sistema Parrot con Android e fino a 15 giorni fa andava tutto bene. Ora invece non funziona piu la ricerca dei brani, mi dice sempre che non trova nessun risultato eppure Internet funziona perfettamente. Posso sapere perche? O...

Newbie

  Sulla mia auto utilizzo sistema Parrot con Android e fino a 15 giorni fa andava tutto bene. Ora invece non funziona piu la ricerca dei brani, mi dice sempre che non trova nessun risultato epp...

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Bmw and android metadata

Hello guys,I have read various discussions about the metadata problem between android and bmw but I have not found a solution, can someone help me?I have a 2012 f30 with a professional navigator and an s8 but I do not see information about the songs....

Newbie

Hello guys, I have read various discussions about the metadata problem between android and bmw but I have not found a solution, can someone help me? I have a 2012 f30 with a professional navigator ...

420 Views

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Issues with connect and google cast and Doze

When you connect to any casting device (google home, mini, etc) and you set the phone down for a couple of minutes, the casting connection breaks causing the cast device to disappear from the connect list and lose control of playback from the phone. ...

Casual Listener

When you connect to any casting device (google home, mini, etc) and you set the phone down for a couple of minutes, the casting connection breaks causing the cast device to disappear from the connect...

333 Views

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Solved!! Spotify premium very slow and even offline music skips

Hi, I've been a spotify premium user for several years. I reguarly listen to music on my android phone (currently a samsung A3), both streaming and playing downloaded tracks offline. I've never had many problems for for the past couple of weeks its b...

Casual Listener

Hi,   I've been a spotify premium user for several years. I reguarly listen to music on my android phone (currently a samsung A3), both streaming and playing downloaded tracks offline.  ...

jameslikesmusic

Casual Listener

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Spotify won't download music but I have ~30 GB available.

Hello, I'm using an LG Aristo (LGMS210) running Android 7.0 with Spotify 8.4.32.623 armV7. When I try to save an album to my device, I get the error message I've attached below stating that I don't have enough space. I have Spotify set to store my mu...

Newbie

Hello,   I'm using an LG Aristo (LGMS210) running Android 7.0 with Spotify 8.4.32.623 armV7.  When I try to save an album to my device, I get the error message I've attached below statin...

jsannn

Community Legend

371 Views

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Connecting to my Spotify without Wifi

Hello Guys, I have spotify set up on my TV using it's own seperate wifi (5Ghz) I have a roomate who is on a DIFFERENT wifi (5Ghz). Why is he able to connect to my wifi? The wifis are completely different minus being on the same band. Does being on th...

Newbie

Hello Guys,   I have spotify set up on my TV using it's own seperate wifi (5Ghz)   I have a roomate who is on a DIFFERENT wifi (5Ghz). Why is he able to connect to my wifi? The wifis ar...

283 Views

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[Android] Any way to import local files from my phone ?

I have my own music that I want to add to the playlists on spotify so that I can mix them all together and play but I can't. Well I have same music on my PC too and imported into spotify but on mobile phone in offline mode doesn't work unless I downl...

Newbie

I have my own music that I want to add to the playlists on spotify so that I can mix them all together and play but I can't. Well I have same music on my PC too and imported into spotify but on mobil...

435 Views

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Solved!! search doesnt always find songs

this isnt the only song search did not return in results (see 1st attachment) I had to look up the artist then album to find the track that exists (2nd attachment) Is Spotify search known to be unreliable? ive never had this issue on Pandora.

Music Fan

this isnt the only song search did not return in results (see 1st attachment)   I had to look up the artist then album to find the track that exists (2nd attachment)   Is Spotify search...

udance4ever

Music Fan

426 Views

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Unable to Pause/Play using car controls

I have a 2016 Nissan Maxima, a Samsung Galaxy S8 and Spotify Premium. When I connect the phone to the car via Bluetooth and use Spotify, the Play/Pause button on my car does not work. Other controls (Back, next, Random, Repeat) work as they should. T...

Newbie

I have a 2016 Nissan Maxima, a Samsung Galaxy S8 and Spotify Premium.   When I connect the phone to the car via Bluetooth and use Spotify, the Play/Pause button on my car does not work.  ...

319 Views

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[Android] Filter option disappeared.

Since a few days, the option of filtering in my albums, artists, or playlists disappeared. I was an heavy user of that option, since I've got a limited data plan : i use to download few albums or playlists to hear on move (usually between work and ho...

Casual Listener

Since a few days, the option of filtering in my albums, artists, or playlists disappeared. I was an heavy user of that option, since I've got a limited data plan : i use to download few albums or pla...

litlijon

Casual Listener

374 Views

1 replies

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What happend December 25 ?

On December 25 al my plalist disaperad and my Android app stopped working.Crashes all the time, have reset the phone and tried everything. Huawei mate 10 Pro

Casual Listener

On December 25 al my plalist disaperad and my Android app stopped working. Crashes all the time, have reset the phone and tried everything.   Huawei mate 10 Pro    

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Spotify first start up.

When I first started spotify there where options. To choose different bands. When you pressed on one band other bands in the similar genra would show up. How do I get back to that? I thought that was a really cool feature.

Newbie

When I first started spotify there where options. To choose different bands. When you pressed on one band other bands in the similar genra would show up. How do I get back to that? I thought that was...

275 Views

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Two accounts listening to the same playlist and queue at the same time

Hello! Is it possible to sync two or more accounts to the same playlist and queue? So that you can listen to the same music at the same time, but with your own headphones. So that you don't disturb the surrounding people. Kind regards,Marhim

Newbie

Hello!   Is it possible to sync two or more accounts to the same playlist and queue? So that you can listen to the same music at the same time, but with your own headphones. So that you don't ...

stormy2211

Newbie

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Android Auto: Spotify Doesn't Seem to be Working Right Now

I cannot use my Spotify in my car anymore. Iam sure there is a problem with Android Auto due to I checked whether there is the same problem with iOS, but Spotify worked perfectly.How can I fix this trouble? It is so annoying because I just bought my ...

Newbie

I cannot use my Spotify in my car anymore.  Iam sure there is a problem with Android Auto due to I checked whether there is the same problem with iOS, but Spotify worked perfectly. How can I f...

562 Views

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Downloaded music

Hello, hello guys. I have a question. Where is the music that I download on my phone? I ask this because I have the premium version, and I can download the music, at least that's what I said. But when I go to the store on my phone, nothing appears. T...

Newbie

Hello, hello guys. I have a question. Where is the music that I download on my phone? I ask this because I have the premium version, and I can download the music, at least that's what I said. But whe...

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Changing from iOS to Android

Hey everyone! I have recently changed from the iPhone 6 to the Google Pixel 2. There are some spotify features that are not on my android, such as swiping sideways to save and swiping down to "minimize" the album cover. If anyone knows how to enable ...

Newbie

Hey everyone! I have recently changed from the iPhone 6 to the Google Pixel 2. There are some spotify features that are not on my android, such as swiping sideways to save and swiping down to "minimi...

332 Views

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Music not appearing in search

Why is my music not showing in my searches. For example I got a whole album from future downloaded on my device but when I search for a track from the album it does not show up.

Casual Listener

Why is my music not showing in my searches. For example I got a whole album from future downloaded on my device but when I search for a track from the album it does not show up.

282 Views

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ALexa and premade playlists

I was wondering how I can just play similar artists to a band I already like. “Alexa play Leon bridges” just plays Leon bridges. Something like “play artists similar toleon bridges”, but that doesn’t work. I’ve tried to say “play [insert known playli...

Regular

I was wondering how I can just play similar artists to a band I already like. “Alexa play Leon bridges” just plays Leon bridges. Something like “play artists similar to leon bridges”, but that doesn...

Vinlo1

Regular

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Spotify pausing

I have a Samsung galaxy s8 and recently when I listen to Spotify with earphones it randomly pauses. I have tried the sign out of everywhere else option but it doesn't help. When I'm using blue tooth or using my laptop to play music it never pauses. O...

Casual Listener

I have a Samsung galaxy s8 and recently when I listen to Spotify with earphones it randomly pauses. I have tried the sign out of everywhere else option but it doesn't help. When I'm using blue tooth ...

380 Views

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Playback Error with Offline Mode (Spotify Premium)

Howdy! Imma premium user of Spotify who loved to save my favorite songs into 'Your Music' library, rather than save them into a playlist, and using WiFi connection. When I turned off the connection (both data usage and WiFi, or just switch the app in...

Casual Listener

Howdy! Imma premium user of Spotify who loved to save my favorite songs into 'Your Music' library, rather than save them into a playlist, and using WiFi connection.   When I turned off the con...

500 Views

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playback
Premium
Spotify
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