Getting pop on Galaxy S9 saying ""you are listening on Iphone 6"

[Journeyman]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

This pop up keeps occuring on my new Samsung S9 "you are listening on Iphone 6" .Even when I select "Listen on this phone" it keeps coming back?

Help!

[Guido]

Hey @Journeyman.

Thanks for getting in touch! No worries, we'll help so your account stays safe.

If you think someone might be messing with your account, be sure to change both your Spotify password and your Facebook password. Then, log out everywhere on your Spotify account page and your Facebook profile.

If this didn't help, or it did but your account has been messed with, take a look at this article. There you'll find additional help 🙂

Hope this will solve the issue! Let us know if you have further questions.

Have a nice day.

[Journeyman]

Thanks but that didn't really explain why its happening?

[Peter]

Hey @Journeyman.

Just to follow up on what @Guido said, if you seen a device which is connecting to your account which you don't recognise, it is most likely because someone has gained access to your account.

We take Spotify users' account security seriously, and we take the necessary measures to prevent it. If after following @Guido's steps you're still having trouble, make sure to reach out to Customer Support in order to have your account secured.

Hope that clears things up! Let us know if there's anything else 😉