Announcements
Hey folks! Some of you might see that your episodes are removed/ not being ingested by Spotify. More info about this can be found here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42309 Views
  • 65 replies
  • 25 likes
  • 42309 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877939 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877939 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26343 Views
  • 4 replies
  • 0 likes
  • 26343 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hulu Ad pops up every time I go to "Your Library" in Android app

PlanPremiumCountry U.S of ADeviceGalaxy Note 8Operating SystemAndroid OreoSpotify Version8.4.97.807 My Question or IssueWhen using the app and I select "Your Library", I see an ad for Hulu. I am not interested and would like for this to stop popping ...

20190329_233853.jpg
  • Newbie
  • Plan Premium Country  U.S of A Device Galaxy Note 8 Operating System Android Oreo Spotify Version 8.4.97.807   My Question or Issue When using the app and I select "Your Li...
  • Guido
  • Spotify Legend
  • 849 Views
  • 2 replies
  • 1 likes
  • Android
    Android Error
    Galaxy
    Hulu
    pop-up
    Samsung
  • 849 Views
  • 2 replies
  • 1 likes

All Songs and Playlists are erased after restart of the mobile phone

PlanPremiumDevice(Galaxy A50 2019)Operating System(Android 9 Pie)My Question or IssueAfter each restart of my mobile phone all songs loaded offline are deleted and all playlists are gone. The storage location is then again the internal memory instead...

  • Newbie
  • Plan Premium Device (Galaxy A50 2019) Operating System (Android 9 Pie) My Question or Issue After each restart of my mobile phone all songs loaded offline are deleted and all playlists are gon...
  • 470 Views
  • 0 replies
  • 2 likes
  • 470 Views
  • 0 replies
  • 2 likes

Erro no app

he app keeps changing music and playlist by itself. what horrible use experience

  • Newbie
  •   he app keeps changing music and playlist by itself. what horrible use experience
  • Nico
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Controls from headphones does not work

DeviceXiaomi Readme note 3 proOperating SystemAndroid 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or IssueControlls Play/Pause from headphones does not work as expcted# Open spotify, play any song and click pause. You should...

  • Newbie
  • Device Xiaomi Readme note 3 pro Operating System Android 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM))   My Question or Issue Controlls Play/Pause from headphones does not work...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot Change Download Storage

PlanPremiumCountryCanadaDeviceGalaxy S10+Operating SystemAndroid Pie (9) My Question or IssueI recently tried to download songs onto my phone from the Spotify App and by default the songs are loaded into the SD card. I've tried changing the storage a...

  • Regular
  •   Plan Premium Country Canada Device Galaxy S10+ Operating System Android Pie (9)   My Question or Issue I recently tried to download songs onto my phone from the Spotify App and...
  • Katerina
  • Spotify Legend
  • 679 Views
  • 3 replies
  • 0 likes
  • 679 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline mode does not work

PlanPremiumCountryCanadaDeviceLG Q6Operating SystemAndroid My Question or IssueEverytime I am in offline mode my artists aren't clickable but the albums are. Also, the app says I have 484 liked songs but when I download my liked songs for offline it ...

  • Newbie
  • Plan Premium Country Canada Device LG Q6 Operating System Android   My Question or Issue Everytime I am in offline mode my artists aren't clickable but the albums are. Also, the app sa...
  • Katerina
  • Spotify Legend
  • 1203 Views
  • 2 replies
  • 1 likes
  • 1203 Views
  • 2 replies
  • 1 likes

[Ads] Every time launching app, full screen ad appears

PlanPremiumCountryPolandDeviceHuawei BLA-L29Operating System9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11) My Question or IssueEvery single time I launch the app there's a full screen ad of "Premium Duo" even though I already have premium b...

  • Newbie
  • Plan Premium Country Poland Device Huawei BLA-L29 Operating System 9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11)   My Question or Issue Every single time I launch the app th...
  • 245 Views
  • 0 replies
  • 1 likes
  • 245 Views
  • 0 replies
  • 1 likes

When on pause, pressing "next song" starts play

Hi,Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused. Is there any way to fix that? Thank you.

  • Regular
  • Hi, Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused.   Is there any way to fix that?   Thank you.
  • leviE
  • Composer
  • 1356 Views
  • 2 replies
  • 1 likes
  • Next Song
    pause
    skip
  • 1356 Views
  • 2 replies
  • 1 likes

Premium Features

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroid Pie My Question or IssueI'm new to Spotify, just signed up from Google Play. When on desktop, I have access to a number of features in my library.....Playlists, Songs, Artists, Albums, Podc...

  • Regular
  • Plan Premium Country Canada Device Pixel 3 Operating System Android Pie   My Question or Issue I'm new to Spotify, just signed up from Google Play.  When on desktop, I have access...
  • Bittencourt
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • Premium
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! How do I download a song

PlanFamily PremiumCountryUKDeviceSamsung Galaxy S8Operating SystemAndroidMy Question or IssueHow do I download (make available offline) one song without having to download an entire playlist or album? And why isn't this an easy or intuitive thing to ...

  • Regular
  • Plan Family Premium Country UK Device Samsung Galaxy S8 Operating System Android My Question or Issue How do I download (make available offline) one song without having to download an entire...
  • Nico
  • Community Legend
  • 2241 Views
  • 1 replies
  • 0 likes
  • Available offline button for individual songs
  • 2241 Views
  • 1 replies
  • 0 likes

[Android Q Beta] Bluetooth Playback Drops When Starting a Track

PlanPremium for FamilyCountryUnited StatesDeviceGoogle Pixel 2Operating SystemAndroid Q My Question or IssueThis post is in regards to a small bug I encountered while using Spotify with my Google Pixel 2 on the Android Q Beta. I've chosen to submit t...

  • Newbie
  • Plan Premium for Family Country United States Device Google Pixel 2 Operating System Android Q   My Question or Issue This post is in regards to a small bug I encountered while using S...
  • omarg247
  • Newbie
  • 760 Views
  • 1 replies
  • 1 likes
  • 760 Views
  • 1 replies
  • 1 likes

Mobile app says i am following tons of people i do not follow

PlanFreeCountryUSA (florida)DeviceGalaxy S10Operating SystemAndroid My Question or Issuethe app on my galaxy says i am following close to a hundred people i am not, many i have never even listend to. does anybody know how to fix this?

  • Visitor
  • Plan Free Country USA (florida) Device Galaxy S10 Operating System Android   My Question or Issue the app on my galaxy says i am following close to a hundred people i am not, many i ha...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Solved!! Almost every song unavailable

PlanPremiumCountryNetherlansDeviceSamsung s9+Operating SystemWindows 10 My Question or IssueAlmost every song is grayed out and unavailable. Same list on different account of friend works like a charm. Looks like its only not available on my account.

  • Casual Listener
  • Plan Premium Country Netherlans Device Samsung s9+ Operating System Windows 10   My Question or Issue Almost every song is grayed out and unavailable. Same list on different account of...
  • Nico
  • Community Legend
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes

Thumbs up / down

PlanPremiumCountryUKDeviceS10Operating SystemAndroid Hello, for a while now i have had issues with the discover weekly playlist. I listened to an album at one point by a scottish band and now half my discover weekly is filled with traditional Irish m...

  • Newbie
  • Plan Premium Country UK Device S10 Operating System Android         Hello, for a while now i have had issues with the discover weekly playlist. I listened to an album ...
  • 228 Views
  • 0 replies
  • 1 likes
  • 228 Views
  • 0 replies
  • 1 likes

Superuser Contribution Controlling Spotify via Mac desktop while it is connected to my stereo through Android Mobile

I am hoping someone can help me out. When I first started using Spotify premium I was able use the controls (play/skip/pause/etc) on my mac desktop to to play music via my old Android phone (can't use my iphone because aux input is wrecked) connected...

  • Casual Listener
  • I am hoping someone can help me out.  When I first started using Spotify premium I was able use the controls (play/skip/pause/etc) on my mac desktop to to play music via my old Android phone (ca...
  • Nico
  • Community Legend
  • 1368 Views
  • 3 replies
  • 0 likes
  • 1368 Views
  • 3 replies
  • 0 likes

Crown The Empire will not play.

None of the songs from Crown The Empire will play Spotify is up to date I uninstalled reinstalled cleared everything and still will not play will also not play on a web browser

  • Casual Listener
  • None of the songs from Crown The Empire will play Spotify is up to date I uninstalled reinstalled cleared everything and still will not play will also not play on a web browser
  • Nico
  • Community Legend
  • 721 Views
  • 3 replies
  • 0 likes
  • 721 Views
  • 3 replies
  • 0 likes

I can't play any other song

PlanPremiumCountryPhilippinesDevice(Pixel 2 xl, iPad pro, lg TV)Operating System(iOS 10, Android Oreo) My Question or IssueMy Spotify cant play any other song but this random song called strange by dedmem. I've tried various devices, but after five s...

  • Newbie
  • Plan Premium Country Philippines Device (Pixel 2 xl, iPad pro, lg TV) Operating System (iOS 10, Android Oreo)   My Question or Issue My Spotify cant play any other song but this r...
  • makoman115
  • Newbie
  • 377 Views
  • 1 replies
  • 1 likes
  • 377 Views
  • 1 replies
  • 1 likes

Spotify is restarting my poscast episodes

PlanPremium CountryBrazil DeviceMoto G5 Plus Operating SystemAndroid 8 My Question or IssueThe Spotify application is not returning my podcast episode on the point I stoped. It is returning from the beggining when I stop the episode for some time. Th...

  • Newbie
  • Plan Premium   Country Brazil   Device Moto G5 Plus   Operating System Android 8   My Question or Issue The Spotify application is not returning my podcast episode on...
  • tphilip
  • Newbie
  • 302 Views
  • 1 replies
  • 1 likes
  • 302 Views
  • 1 replies
  • 1 likes

Cannot pause play or switch music on lock screen S10e

I'm using an S10e phone and the spotify widget on my lock screen does not allow me to use the skip song or pause button. It makes the animation that I've pressed it but does not pause/skip the track.

  • Newbie
  •   I'm using an S10e phone and the spotify widget on my lock screen does not allow me to use the skip song or pause button. It makes the animation that I've pressed it but does not pause/skip th...
  • Nico
  • Community Legend
  • 627 Views
  • 1 replies
  • 1 likes
  • 627 Views
  • 1 replies
  • 1 likes

Daily Mix is not loading new songs

PlanPremiumCountryBrasilDeviceMotorola G5SOperating SystemAndroid My Question or IssueMy Daily mix playlist are not loading new songs as I'm listening, when the last song end it start all over again. What to do?

  • Newbie
  • Plan Premium Country Brasil Device Motorola G5S Operating System Android   My Question or Issue My Daily mix playlist are not loading new songs as I'm listening, when the last song end...
  • sonoflife
  • Music Fan
  • 396 Views
  • 1 replies
  • 2 likes
  • 396 Views
  • 1 replies
  • 2 likes