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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375721 Views

541 replies

34 likes

Account
Free
  • 375721 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7537 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Error message on daily mix

PlanPremium CountryItaly DeviceHuawei Mate 10 pro Operating SystemAndroid 9.0 My Question or IssueFrom a year to this part my daily mixes do not work, there's always an error message. I tried uninstalling app but nothing has changed.

Visitor

  Plan Premium  Country Italy  Device Huawei Mate 10 pro  Operating System Android 9.0   My Question or Issue From a year to this part my daily mixes do not work, ...

Katerina

Spotify Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
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[Android] Spotify on car stereo - double speed

PlanPremiumCountryPolandDeviceUniversal 2 DIN Android Car RadioOperating SystemAndroid 6.0 K6_01_IH_V2.0.1_20180815 My Question or IssueI have that glich for long time. In my playlists I have a large number of offline songs that I added from the desk...

Newbie

Plan Premium Country Poland Device Universal 2 DIN Android Car Radio Operating System Android 6.0 K6_01_IH_V2.0.1_20180815   My Question or Issue I have that glich for long time. In my...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
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Superuser Contribution Getting pop on Galaxy S9 saying ""you are listening on Iphone 6"

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis pop up keeps occuring on my new Samsung S9 "you are listening on Iphone 6" .Even when I ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This po...

Peter

Spotify Legend

726 Views

3 replies

0 likes

  • 726 Views
  • 3 replies
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App Slow to Open and Perform Basic Functions - S8+

PlanPremiumCountryUKDeviceSamsung Galaxy S8+Operating SystemAndroid Pie (9) My Question or IssueFor a while now the Android app has been painfully slow loading, sometimes taking minutes to load basic UI on startup. I had the same issue on my old LG G...

Newbie

Plan Premium Country UK Device Samsung Galaxy S8+ Operating System Android Pie (9)   My Question or Issue For a while now the Android app has been painfully slow loading, sometimes tak...

566 Views

0 replies

5 likes

  • 566 Views
  • 0 replies
  • 5 likes

Premium features refusing to work

PlanPremiumCountryUK DeviceSamsung Galaxy S10+ Operating SystemLatest Android My Question or IssueI have been using Spotify Premium for years and for a few months on my new phone. Very recently, with no clear cause, I can no longer download songs to ...

Newbie

Plan Premium Country UK   Device Samsung Galaxy S10+   Operating System Latest Android    My Question or Issue I have been using Spotify Premium for years and for a fe...

264 Views

0 replies

1 likes

  • 264 Views
  • 0 replies
  • 1 likes

App continuously crashing

Phone was working fine with the app the last days, until today morning, when it tries to load, and then crashes and restarts suddenly in a loop. I already restarted my phone, erase cache for the app, erase data for the app, then reinstall the app a c...

Newbie

Phone was working fine with the app the last days, until today morning, when it tries to load, and then crashes and restarts suddenly in a loop.   I already restarted my phone, erase cache for...

671 Views

0 replies

0 likes

Android 9
Crash
reboot
restart
  • 671 Views
  • 0 replies
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Can't play SOS by Avicii

Pls help me. I can't play SOS by Avicii on Spotify app and web player. I've clear cache, data, even reinstall it but it still didn't work. Device: Xiaomi Mi5 Android version: 9.0 Spotify app version: 8.5.8.567

Newbie

Pls help me. I can't play SOS by Avicii on Spotify app and web player. I've clear cache, data, even reinstall it but it still didn't work. Device: Xiaomi Mi5 Android version: 9.0 Spotify app version:...

OneBobone

Gig Goer

752 Views

1 replies

1 likes

  • 752 Views
  • 1 replies
  • 1 likes

Equalizer for android

PlanPremiumCountryEgyptDeviceHuawei Mate 10 LiteOperating SystemAndroid My Question or IssueI cant find the equalizer in my spotify settings

Newbie

  Plan Premium Country Egypt Device Huawei Mate 10 Lite Operating System Android   My Question or Issue I cant find the equalizer in my spotify settings

386 Views

0 replies

0 likes

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  • 0 replies
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When i try to play the music in my local files it plays too fast.

PlanPremiumCountryMéxicoDeviceLG-210gOperating SystemAndroid 5.1 My Question or IssueHi, I've this problem since last year and because of that i can't listen properly any of my local files. The music plays but, it plays with a very fast time, which d...

Casual Listener

Plan Premium Country México Device LG-210g Operating System Android 5.1   My Question or Issue Hi, I've this problem since last year and because of that i can't listen properly any of ...

549 Views

0 replies

1 likes

Android 5.1.1
local songs crash
Troubleshooting
  • 549 Views
  • 0 replies
  • 1 likes

Triple click for previous track not working on daily mix android

Hi allRecently I've noticed that triple click to go to previous track does not work on any of my daily mixes. The function works fine on all other playlists but for some reason not on my daily mixes. I swear that it used to work around 2 months ago. ...

Newbie

Hi all Recently I've noticed that triple click to go to previous track does not work on any of my daily mixes. The function works fine on all other playlists but for some reason not on my daily mixe...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
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Music Randomly Stop (restarts to 1 sec)

I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it! Its really annoying...anyone else getting this? I've already tried si...

Newbie

I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it!  Its really a...

546 Views

0 replies

2 likes

  • 546 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Song Disappearance

PlanPremiumCountryUSDevice(Lg G3 Beat)Operating System(Android 5.0.2) My Question or IssueHiI was using Spotify on my iPhone for a couple of year now and it handle it well but since I needed a secondary device playback SO I setup my old Lg G3 Beat (d...

Casual Listener

Plan Premium Country US Device (Lg G3 Beat) Operating System (Android 5.0.2)   My Question or Issue Hi I was using Spotify on my iPhone for a couple of year now and it handle it well ...

MrJLincoln

Casual Listener

989 Views

4 replies

0 likes

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  • 4 replies
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Songs not available when too much from same artist

Hello,I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app.I really love Pink Floyd and therefore I have about 90 songs from them saved, and downloaded on my sd card. Probl...

Newbie

Hello, I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app. I really love Pink Floyd and therefore I have about 90 son...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Daily Mix error Android

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A70Operating SystemAndroid version 9My Question or IssueNot the first time I've seen this problem come by on the web, but none of the solutions are helping me. My Daily mixes won't play anymore. ...

Visitor

  Plan Premium Country The Netherlands   Device Samsung Galaxy A70 Operating System Android version 9 My Question or Issue Not the first time I've seen this problem come by on th...

493 Views

0 replies

0 likes

Android
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Solved!!Superuser Contribution App uncontrollable

PlanPremiumCountryUK DeviceHuawei mate 20 pro Operating SystemAndroid Oreo My Question or IssueWhenever I load the app it seems to uncontrollably bounce between the home page and a black loading screen with the Spotify logo in the middle. The whole t...

Casual Listener

Plan Premium Country UK   Device Huawei mate 20 pro   Operating System Android Oreo   My Question or Issue Whenever I load the app it seems to uncontrollably bounce be...

Peter

Spotify Legend

2602 Views

3 replies

0 likes

  • 2602 Views
  • 3 replies
  • 0 likes

Missing Spotify in Notifications bar

PlanPremiumCountryBulgariaDeviceLG Nexus 5XOperating SystemAndroid 8.1.0My Question or IssueI open Spotify app and play a song. When I leave it to play in background the only way to change a song or pause is to open app again. There is no 'mini playe...

Newbie

Plan Premium Country Bulgaria Device LG Nexus 5X Operating System Android 8.1.0 My Question or Issue I open Spotify app and play a song. When I leave it to play in background the only way to...

nielrio

Gig Goer

4627 Views

1 replies

0 likes

  • 4627 Views
  • 1 replies
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Instagram Story Sharing

PlanPremiumCountryTurkeyDevice( Samsung Galaxy S7 Edge, iPad 4)Operating System(iOS 11, Android My Question or IssueOn my android phone instagram story sharing is not working. There is no instagram story sharing menu.Meanwhile on my ipad, there is in...

Newbie

Plan Premium Country Turkey Device ( Samsung Galaxy S7 Edge, iPad 4) Operating System (iOS 11, Android 😎   My Question or Issue On my android phone instagram story sharing is not work...

294 Views

0 replies

0 likes

  • 294 Views
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Its weird..

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example.. Artist: Kid RockSong as it appears: F-ck OffIssue at: 2.26 thru 2.28 It's like if the song was b...

Newbie

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example..   Artist: Kid Rock Song as it appears...

411 Views

0 replies

0 likes

Explicit
  • 411 Views
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  • 0 likes

Solved!!Superuser Contribution Spotify stops any connection based activities after few minutes

PlanPremiumCountryItalyDeviceXiaomi Mi8 Lite and Huawei P10 LiteOperating SystemAndroid Oreo and Android Pie My Question or IssueDear all,starting from a lot of month, my wife and me have a lot of issue with our Spotify mobile app. When we start to p...

Regular

Plan Premium Country Italy Device Xiaomi Mi8 Lite and Huawei P10 Lite Operating System Android Oreo and Android Pie   My Question or Issue Dear all, starting from a lot of month,...

Peter

Spotify Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Liked Songs/Albums merged when I joined premium?

PlanPremiumCountryAustriaDeviceSony Xperia XZsOperating SystemAndroid 8.0.0 My Question or IssueHi, I recently joined premium, having used the free version for a few months now. Prior to joining premium, I most commonly listened to a playlist of my l...

Newbie

Plan Premium Country Austria Device Sony Xperia XZs Operating System Android 8.0.0   My Question or Issue Hi, I recently joined premium, having used the free version for a few months n...

532 Views

0 replies

1 likes

  • 532 Views
  • 0 replies
  • 1 likes