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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846554 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846554 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16014 Views
  • 3 replies
  • 0 likes
  • 16014 Views
  • 3 replies
  • 0 likes

Still don't have the updated UI no matter how many times I updated the app

PlanPremiumCountry DeviceSony Xperia Z5Operating SystemAndroid Nougat 7.1.1 My Question or IssueEverybody has the updated UI, I'm downloading every update right away and still don't have the updated UI. My friend have the same phone and he has the ne...

  • Casual Listener
  • Plan Premium Country   Device Sony Xperia Z5 Operating System Android Nougat 7.1.1   My Question or Issue Everybody has the updated UI, I'm downloading every update right away and...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

App keeps crashing samsung galaxy s9

PlanPremiumCountry United States DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue My app keeps crashing. I have to constantly reopen app and press play or actually open. If I'm lucky I can play a full song. I have tried to ins...

  • Newbie
  • Plan Premium Country  United States  Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  My app keeps crashing. I have to constantly reop...
  • KateAlexandra1
  • Newbie
  • 667 Views
  • 1 replies
  • 12 likes
  • 667 Views
  • 1 replies
  • 12 likes

Some playlists don't load having changed wifi network

PlanPremiumCountrySwedenDeviceSamsung 6 phoneOperating SystemAndroid My Question or IssueWhen switching from home wifi to work wifi (or any other wifi network) some playlists don't load, typically the Daily Mix and artist radio lists. I get an "you'r...

  • Newbie
  • Plan Premium Country Sweden Device Samsung 6 phone Operating System Android  My Question or Issue When switching from home wifi to work wifi (or any other wifi network) some playlists d...
  • 132 Views
  • 0 replies
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  • 132 Views
  • 0 replies
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Need to reinstall Spotify. Will I get my music and downloads back?

Hi, Looks like I need to reinstall Spotify on my Note 8 (Android 8.0.0) to fix an issue. Not too difficult, but I cannot find anywhere what is recovered after the reinstall. I assume the playlists are recovered via my (Premium) account, but what abou...

  • Newbie
  • Hi,   Looks like I need to reinstall Spotify on my Note 8 (Android 8.0.0) to fix an issue. Not too difficult, but I cannot find anywhere what is recovered after the reinstall.   I assum...
  • 232 Views
  • 0 replies
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  • 232 Views
  • 0 replies
  • 0 likes

Superuser Contribution whistling noise

PlanpremiumCountry GreeceDevicegalaxy s7Operating Systemlatest android given by samsung My Question or Issue A few months ago while on vacas, I had connected my smartphone to my car (WV tiquan) via blutooth, and through it i was listening to spotify....

  • Casual Listener
  • Plan premium Country  Greece Device galaxy s7 Operating System latest android given by samsung   My Question or Issue  A few months ago while on vacas, I had connected my sma...
  • Jemi
  • Spotify Legend
  • 697 Views
  • 8 replies
  • 0 likes
  • 697 Views
  • 8 replies
  • 0 likes

Why does Spotify now force me to name new playlists?

I DO NOT LIKE the new Android App "feature" that forces me to name a newly created playlist. The old default naming worked just fine for most things and offered no impediments to custom naming if desired. How could the new default of naming the playl...

  • Regular
  • I DO NOT LIKE the new Android App "feature" that forces me to name a newly created playlist. The old default naming worked just fine for most things and offered no impediments to custom naming if des...
  • Wolfwood
  • Regular
  • 3471 Views
  • 38 replies
  • 26 likes
  • 3471 Views
  • 38 replies
  • 26 likes

Can't Download

I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated I have tried :Alowed cellular download Given all permissions in app settings G...

  • Newbie
  • I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated   I have tried : Al...
  • NevaZyo
  • Newbie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Can no longer login Galaxy Watch Pixel 3

PlanPremium CountryUSA DevicePixel 3 & Galaxy Watch Operating SystemAndroid P (PD1A.180720.031) & Tizen 4.0.0.1 My Question or IssueHad a Pixel 2 XL and was able to connect to spotify just fine on the Galaxy Watch. Now that I've upgraded to the Pixel...

  • Casual Listener
  • Plan Premium   Country USA   Device Pixel 3 & Galaxy Watch   Operating System Android P (PD1A.180720.031) & Tizen 4.0.0.1   My Question or Issue Had a Pixel 2...
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Superuser Contribution listening to podcasts without downloading them

Hi,Lately, I haven't been able to listen to podcasts without downloading them (and when I do download them can't find them, I never manage to reach my Que). The only way to listen online to podcasts is when I press Edit, but this isn't an option with...

  • Casual Listener
  • Hi, Lately, I haven't been able to listen to podcasts without downloading them (and when I do download them can't find them, I never manage to reach my Que). The only way to listen online to podcast...
  • rflrfl
  • Casual Listener
  • 469 Views
  • 2 replies
  • 0 likes
  • Podcasts
  • 469 Views
  • 2 replies
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Up

PlanPremiumCountry UKDevice(Samsung Galaxy S7 Edge Operating SystemAndroid 8.0.0 My Question or Issue Latest update on Android has made the app very fustraing. I do love the new look but it's been let down by how unstable its become. I'm kicked out a...

  • Newbie
  • Plan Premium Country  UK Device (Samsung Galaxy S7 Edge  Operating System Android 8.0.0   My Question or Issue  Latest update on Android has made the app very fustraing....
  • Jose_M
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Can't view artist or album

When listening to a song and I have the screen showing the album artwork, if I click on the 3 dots to bring up a menu and I select view artist or view album, it takes me back to the home page. This only started happening a couple of weeks ago. It use...

  • Newbie
  • When listening to a song and I have the screen showing the album artwork, if I click on the 3 dots to bring up a menu and I select view artist or view album, it takes me back to the home page. This o...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

Reading messages under [Android Auto] does not wotk when Spotify is installed

PlanPremiumCountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueWhen using android auto reading messages (tested with Whatsapp and Threema) does not work. Message is not read but spotify starts playing music instead. ...

  • Casual Listener
  •   Plan Premium Country Germany  Device Samsung Galaxy S7 Operating System Android 8.0    My Question or Issue When using android auto reading messages (tested with What...
  • Seb_ger
  • Casual Listener
  • 403 Views
  • 2 replies
  • 1 likes
  • 403 Views
  • 2 replies
  • 1 likes

Spotify closing by itself, i cant play music ir scroll through library as it just closes.

PlanSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I boot up Spotify and play a song the app closes by itself and stops the music, if I'm scrolling through my library the app is also closing b...

  • Casual Listener
  • Plan Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every time I boot up Spotify and play a song the app closes by itself and sto...
  • khankilla
  • Casual Listener
  • 812 Views
  • 3 replies
  • 1 likes
  • App closing
  • 812 Views
  • 3 replies
  • 1 likes

Playlists half grey and unplayable / undownloadable on mobile - fine on PC

Half of one of my old playlists is now grey and unplayable / undownloadable on my mobile (android) but is still fine on my PC and imac.The list is a shared list, and the songs in grey were all added from a different account (also mine) but not all of...

  • Newbie
  •   Half of one of my old playlists is now grey and unplayable / undownloadable on my mobile (android) but is still fine on my PC and imac. The list is a shared list, and the songs in grey were ...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Music stops randomly and controls stop working on Samsung Note 8.

PlanPremiumCountry Australia DeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue The app stops playing randomly. The song displayed on the screen is not what is playing, it is usually the first song that I started with. I ha...

  • Newbie
  • Plan Premium Country  Australia  Device Samsung Galaxy Note 8 Operating System Android 8.0.0   My Question or Issue  The app stops playing randomly. The song displayed o...
  • radiohead46
  • Casual Listener
  • 729 Views
  • 2 replies
  • 6 likes
  • music stops playing
  • 729 Views
  • 2 replies
  • 6 likes

Superuser Contribution Actual Shuffle Function, not play the last 50 added songs.

PlanPremiumCountry United StatesDeviceSamsung Galaxy 9, DesktopOperating System Android Oreo, Windows 10 My Question or Issue Is Spotify going to actual work on a real shuffle feature? Somehow the Shuffle function changes based on where I start the s...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy 9, Desktop Operating System  Android Oreo, Windows 10   My Question or Issue  Is Spotify going to actual w...
  • Guido
  • Spotify Legend
  • 537 Views
  • 1 replies
  • 6 likes
  • 537 Views
  • 1 replies
  • 6 likes

[Android] Track player doesn't open after October update

Edit: Reinstalled app and problem was fixed. Just got to wait for everything to download again. PlanPremiumCountryUKDeviceOnePlus 5TOperating SystemAndroid 8.0.1 My Question or IssueAfter the most recent update (8.4.75.670) I can no longer open the t...

  • Newbie
  • Edit: Reinstalled app and problem was fixed. Just got to wait for everything to download again.   Plan Premium Country UK Device OnePlus 5T Operating System Android 8.0.1   My Qu...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music doesn't stop when I receive a call

Hi, I'm a premium user on an HTC 10 running Android Oreo.For a while now, when I'm listening to music and I receive a call the music does not stop to let me hear my ringtone, it keeps playing, so I don't realize someone is calling unless I'm looking ...

  • Casual Listener
  • Hi, I'm a premium user on an HTC 10 running Android Oreo. For a while now, when I'm listening to music and I receive a call the music does not stop to let me hear my ringtone, it keep...
  • carlaprocacc
  • Casual Listener
  • 948 Views
  • 2 replies
  • 0 likes
  • 948 Views
  • 2 replies
  • 0 likes

[Help] Downloaded Playlist can be play, but without sound?!

PlanPremiumCountry MalaysiaDeviceA Windows 8 with Spotify installed and An Android Box with 4.0.3 versionOperating SystemWindows 8Android 4.0.3 My Question or IssueWe have an Android box that setup and link with the speaker & sound system.We have a P...

  • Casual Listener
  • Plan Premium Country  Malaysia Device A Windows 8 with Spotify installed and An Android Box with 4.0.3 version Operating System Windows 8 Android 4.0.3   My Question or Issue We ...
  • RBKJ
  • Casual Listener
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes