Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387237 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it! Its really annoying...anyone else getting this? I've already tried si...
I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it! Its really a...
548 Views
0 replies
2 likes
PlanPremiumCountryUSDevice(Lg G3 Beat)Operating System(Android 5.0.2) My Question or IssueHiI was using Spotify on my iPhone for a couple of year now and it handle it well but since I needed a secondary device playback SO I setup my old Lg G3 Beat (d...
Plan Premium Country US Device (Lg G3 Beat) Operating System (Android 5.0.2) My Question or Issue Hi I was using Spotify on my iPhone for a couple of year now and it handle it well ...
Casual Listener
1028 Views
4 replies
0 likes
Hello,I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app.I really love Pink Floyd and therefore I have about 90 songs from them saved, and downloaded on my sd card. Probl...
Hello, I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app. I really love Pink Floyd and therefore I have about 90 son...
295 Views
0 replies
0 likes
PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A70Operating SystemAndroid version 9My Question or IssueNot the first time I've seen this problem come by on the web, but none of the solutions are helping me. My Daily mixes won't play anymore. ...
Plan Premium Country The Netherlands Device Samsung Galaxy A70 Operating System Android version 9 My Question or Issue Not the first time I've seen this problem come by on th...
498 Views
0 replies
0 likes
PlanPremiumCountryUK DeviceHuawei mate 20 pro Operating SystemAndroid Oreo My Question or IssueWhenever I load the app it seems to uncontrollably bounce between the home page and a black loading screen with the Spotify logo in the middle. The whole t...
Plan Premium Country UK Device Huawei mate 20 pro Operating System Android Oreo My Question or Issue Whenever I load the app it seems to uncontrollably bounce be...
Spotify Legend
2634 Views
3 replies
0 likes
PlanPremiumCountryBulgariaDeviceLG Nexus 5XOperating SystemAndroid 8.1.0My Question or IssueI open Spotify app and play a song. When I leave it to play in background the only way to change a song or pause is to open app again. There is no 'mini playe...
Plan Premium Country Bulgaria Device LG Nexus 5X Operating System Android 8.1.0 My Question or Issue I open Spotify app and play a song. When I leave it to play in background the only way to...
Gig Goer
4640 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice( Samsung Galaxy S7 Edge, iPad 4)Operating System(iOS 11, Android My Question or IssueOn my android phone instagram story sharing is not working. There is no instagram story sharing menu.Meanwhile on my ipad, there is in...
Plan Premium Country Turkey Device ( Samsung Galaxy S7 Edge, iPad 4) Operating System (iOS 11, Android 😎 My Question or Issue On my android phone instagram story sharing is not work...
295 Views
0 replies
0 likes
Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example.. Artist: Kid RockSong as it appears: F-ck OffIssue at: 2.26 thru 2.28 It's like if the song was b...
Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example.. Artist: Kid Rock Song as it appears...
415 Views
0 replies
0 likes
PlanPremiumCountryItalyDeviceXiaomi Mi8 Lite and Huawei P10 LiteOperating SystemAndroid Oreo and Android Pie My Question or IssueDear all,starting from a lot of month, my wife and me have a lot of issue with our Spotify mobile app. When we start to p...
Plan Premium Country Italy Device Xiaomi Mi8 Lite and Huawei P10 Lite Operating System Android Oreo and Android Pie My Question or Issue Dear all, starting from a lot of month,...
Spotify Legend
480 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceSony Xperia XZsOperating SystemAndroid 8.0.0 My Question or IssueHi, I recently joined premium, having used the free version for a few months now. Prior to joining premium, I most commonly listened to a playlist of my l...
Plan Premium Country Austria Device Sony Xperia XZs Operating System Android 8.0.0 My Question or Issue Hi, I recently joined premium, having used the free version for a few months n...
541 Views
0 replies
1 likes
I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to them, although I am on a premium subscription
I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to ...
Spotify Legend
1519 Views
4 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueSpotify is presenting hiccups while playing any music on my Galaxy Note 9. It's happening when the phone is locked. Whenever I touch or access the pho...
Plan Premium Country Brazil Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue Spotify is presenting hiccups while playing any music on my Galaxy No...
Spotify Legend
919 Views
1 replies
0 likes
PlanFree/PremiumCountryBrazilDeviceOnePlus 5/Android AutoOperating SystemAndroid Oreo My Question or IssueI'm trying the voice commands on Android Auto, but it's not working. When I say "Play Ed Sheeran" works fine, but if I say the same command in p...
Plan Free/Premium Country Brazil Device OnePlus 5/Android Auto Operating System Android Oreo My Question or Issue I'm trying the voice commands on Android Auto, but it's not working....
Spotify Legend
905 Views
3 replies
0 likes
I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select it, it never plays. I've tried clearing cache, clea...
I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select ...
384 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceNote 9Operating SystemAndroid Pie My Question or IssueHow on earth do I shuffle all songs in my library not just the Liked ones? I really don't want to have to go through every album and song. What a stupid feature to remove...
Plan Premium Country UK Device Note 9 Operating System Android Pie My Question or Issue How on earth do I shuffle all songs in my library not just the Liked ones? I really d...
659 Views
0 replies
9 likes
PlanPremiumCountryUSADevicemoto g6Operating Systemandroid 8 My Question or IssueI recently bought the intro premium package (3 months for $0.99), everything seemed to be fine. Today I was prompted to reset my password, which I did. Then I noticed tha...
Plan Premium Country USA Device moto g6 Operating System android 8 My Question or Issue I recently bought the intro premium package (3 months for $0.99), everything seemed to be fine...
Roadie
7827 Views
3 replies
1 likes
PlanPremiumCountryKuwaitDevicej320h galaxy j3 - Operating SystemAndroid 5.1.1 Lolipop My Question or IssueI want listen my local music on my android phone i used my LAPTOP to add new songs FROM LOCAL FILES and created new playlist but that's not work...
Plan Premium Country Kuwait Device j320h galaxy j3 - Operating System Android 5.1.1 Lolipop My Question or Issue I want listen my local music on my android phone i used ...
393 Views
0 replies
1 likes
PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 Pro "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by a something went wrong screen. On my computer there is also a your mi...
Plan Premium Country Switzerland Device Huawei Mate 10 Pro "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by...
381 Views
0 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung A9Operating SystemAndroid 9Hi everyone, First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I subscribed to Premium, the disappeared from my mobile.I tried restarting my phone...
Plan Premium Country India Device Samsung A9 Operating System Android 9 Hi everyone, First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I...
Spotify Legend
2585 Views
9 replies
0 likes
Songs randomly pause 5 - 10 times throughout a song. PlanPremium Samsung Galaxy 9 Operating SystemAndroid My Question or IssueWill pause and stop multiple times throughout each song. All songs are even downloaded. Please and thanks!
Songs randomly pause 5 - 10 times throughout a song. Plan Premium Samsung Galaxy 9 Operating System Android My Question or Issue Will pause and stop multi...
Spotify Legend
670 Views
2 replies
3 likes
