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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375837 Views

541 replies

34 likes

Account
Free
  • 375837 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

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Superuser Contribution UI is different for other members of Family Plan

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to them, although I am on a premium subscription

Casual Listener

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to ...

Peter

Spotify Legend

1493 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution Spotify hiccups while playing on Galaxy Note 9

PlanPremiumCountryBrazilDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueSpotify is presenting hiccups while playing any music on my Galaxy Note 9. It's happening when the phone is locked. Whenever I touch or access the pho...

Casual Listener

Plan Premium Country Brazil Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue Spotify is presenting hiccups while playing any music on my Galaxy No...

Peter

Spotify Legend

908 Views

1 replies

0 likes

Android
Hiccups
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  • 1 replies
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Superuser Contribution Voice command doesn't work on Android Auto in portuguese

PlanFree/PremiumCountryBrazilDeviceOnePlus 5/Android AutoOperating SystemAndroid Oreo My Question or IssueI'm trying the voice commands on Android Auto, but it's not working. When I say "Play Ed Sheeran" works fine, but if I say the same command in p...

Casual Listener

Plan Free/Premium Country Brazil Device OnePlus 5/Android Auto Operating System Android Oreo   My Question or Issue I'm trying the voice commands on Android Auto, but it's not working....

Peter

Spotify Legend

884 Views

3 replies

0 likes

  • 884 Views
  • 3 replies
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Nothing loads on mobile

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select it, it never plays. I've tried clearing cache, clea...

Casual Listener

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select ...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Shuffle ALL my library

PlanPremiumCountryUKDeviceNote 9Operating SystemAndroid Pie My Question or IssueHow on earth do I shuffle all songs in my library not just the Liked ones? I really don't want to have to go through every album and song. What a stupid feature to remove...

Newbie

Plan Premium Country UK Device Note 9 Operating System Android Pie   My Question or Issue How on earth do I shuffle all songs in my library not just the Liked ones?   I really d...

652 Views

0 replies

9 likes

  • 652 Views
  • 0 replies
  • 9 likes

Superuser Contribution Lost my 'Liked' playlist

PlanPremiumCountryUSADevicemoto g6Operating Systemandroid 8 My Question or IssueI recently bought the intro premium package (3 months for $0.99), everything seemed to be fine. Today I was prompted to reset my password, which I did. Then I noticed tha...

Newbie

Plan Premium Country USA Device moto g6 Operating System android 8   My Question or Issue I recently bought the intro premium package (3 months for $0.99), everything seemed to be fine...

Deadjim

Roadie

7810 Views

3 replies

1 likes

  • 7810 Views
  • 3 replies
  • 1 likes

Can't listen to my local music on Android

PlanPremiumCountryKuwaitDevicej320h galaxy j3 - Operating SystemAndroid 5.1.1 Lolipop My Question or IssueI want listen my local music on my android phone i used my LAPTOP to add new songs FROM LOCAL FILES and created new playlist but that's not work...

Newbie

Plan Premium Country Kuwait Device j320h galaxy j3 -  Operating System Android 5.1.1 Lolipop   My Question or Issue I want listen my local music on my android phone  i used ...

387 Views

0 replies

1 likes

  • 387 Views
  • 0 replies
  • 1 likes

Your mixtape

PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 Pro "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by a something went wrong screen. On my computer there is also a your mi...

Newbie

Plan Premium Country Switzerland Device Huawei Mate 10 Pro   "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by...

367 Views

0 replies

0 likes

Your mixtape not loading
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Solved!!Superuser Contribution Daily Mixes Missing

PlanPremiumCountryIndiaDeviceSamsung A9Operating SystemAndroid 9Hi everyone, First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I subscribed to Premium, the disappeared from my mobile.I tried restarting my phone...

Casual Listener

Plan Premium Country India Device Samsung A9 Operating System Android 9 Hi everyone,    First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I...

Katerina

Spotify Legend

2492 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Superuser Contribution Random pausing

Songs randomly pause 5 - 10 times throughout a song. PlanPremium Samsung Galaxy 9 Operating SystemAndroid My Question or IssueWill pause and stop multiple times throughout each song. All songs are even downloaded. Please and thanks!

Newbie

Songs randomly pause 5 - 10 times throughout a song.    Plan Premium   Samsung Galaxy 9   Operating System Android   My Question or Issue Will pause and stop multi...

Peter

Spotify Legend

642 Views

2 replies

3 likes

  • 642 Views
  • 2 replies
  • 3 likes

Superuser Contribution Android App Continually Crashes.

Since I have reinstalled. Clean reinstalled. Nothing is working. I can't even log in. After a super clean reinstall i get the login page, enter credentials, the GUI disappears but I can see it as a background app. Selecting it I am prompted for crede...

Casual Listener

Since I have reinstalled. Clean reinstalled. Nothing is working. I can't even log in.  After a super clean reinstall i get the login page, enter credentials, the GUI disappears but I can see it...

Peter

Spotify Legend

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps skipping randomly

PlanPremiumCountryNetherlandsDeviceSamsung S8 My Question or IssueSince a few days songs keep skipping randomly when listening. I've deleted the app, removed all data and installed it again. Updated everything, turned my phone of and on again. Played...

Newbie

  Plan Premium Country Netherlands Device Samsung S8     My Question or Issue Since a few days songs keep skipping randomly when listening. I've deleted the app, removed all ...

Daisy

Spotify Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share spotify to Instagram story

PlanPremiumCountryPolandDeviceSony Xperia Z3Operating SystemAndroid 6.0.1 My Question or IssueI can't seem to be able to share a Spotify song to my Instagram story. After I click the share option, the only possible action with Instagram is to send it...

Visitor

Plan Premium Country Poland Device Sony Xperia Z3 Operating System Android 6.0.1   My Question or Issue I can't seem to be able to share a Spotify song to my Instagram story. After I c...

Jemi

Spotify Legend

1345 Views

2 replies

2 likes

  • 1345 Views
  • 2 replies
  • 2 likes

Logging in

My Spotify premium keeps logging me in and out but when I go offline it's fine. It doesn't even give me any time on the app before it logs out, literally as soon as it logs in it logs back out again and keeps repeating. Have a screen recording but th...

Newbie

My Spotify premium keeps logging me in and out but when I go offline it's fine. It doesn't even give me any time on the app before it logs out, literally as soon as it logs in it logs back out again ...

328 Views

0 replies

0 likes

  • 328 Views
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Galaxy Tab S5e - Issues

PlanPremiumCountry DeviceSamsung Galaxy Tab S5eOperating SystemAndroidPie My Question or Issue Hi, I have recently purchased a new tablet, and I am having some issues. 1. I cannot play any songs, the device bar shows finding local devices continually...

Casual Listener

  Plan Premium Country   Device Samsung Galaxy Tab S5e Operating System AndroidPie   My Question or Issue   Hi,   I have recently purchased a new tablet, and I ...

628 Views

0 replies

0 likes

  • 628 Views
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Displaying current Google Home song in Spotify Android app

Hello, I have multiple Google Home devices in the house. Two weeks ago, I could voice-command a song ("Hey Google, play Talking Heads") and I could see the song current paying through my Google Home speakers in the Android app. Now, however, I cannot...

Newbie

Hello,    I have multiple Google Home devices in the house. Two weeks ago, I could voice-command a song ("Hey Google, play Talking Heads") and I could see the song current paying through ...

256 Views

0 replies

0 likes

  • 256 Views
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Same Playlist Keeps Queuing Up and Autoplaying

Plan PremiumCountry USDevice Note 9 (various)Operating System Android Oreo (various) My Question or IssueThere is the an album titled Best of Nguyen Van Hoan that seems to override any attempt for me to play anything on any platform. I've tried the S...

Newbie

  Plan Premium Country US Device Note 9 (various) Operating System Android Oreo (various)   My Question or Issue There is the an album titled Best of Nguyen Van H...

408 Views

0 replies

0 likes

  • 408 Views
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Selecting songs in Discover playlist selects the wrong song

PlanPremiumCountryFinlandDeviceOnePlus 5tOperating SystemAndroid My Question or IssueLately for the past month or two, the Discover Weekly playlist has been completely bugged for me. If I select a song from the list, it selects a completely different...

Casual Listener

Plan Premium Country Finland Device OnePlus 5t Operating System Android   My Question or Issue Lately for the past month or two, the Discover Weekly playlist has been completely bugged...

313 Views

0 replies

0 likes

  • 313 Views
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Superuser Contribution Spotify repeatedly crashing

PlanPremiumCountryUSADeviceLG X VENTUREOperating SystemAndroid 7 My Question or IssueHi everyone. When I move from Spotify to another app, keeping Spotify open, it crashes the app. When listening to music, it often resets the song or places it near t...

Casual Listener

Plan Premium Country USA Device LG X VENTURE Operating System Android 7   My Question or Issue Hi everyone. When I move from Spotify to another app, keeping Spotify open, it crashes th...

l0gansw0rld

Casual Listener

730 Views

2 replies

0 likes

  • 730 Views
  • 2 replies
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[Android] Saved Artists not loading

Since about September last year, various times I have tried to open an artists aage from my saved list, I end up with a blank screen (examples in attachments). This only occurs with artists that I have saved/liked songs and albums of (so if I'm just ...

Newbie

Since about September last year, various times I have tried to open an artists aage from my saved list, I end up with a blank screen (examples in attachments). This only occurs with artists that I ha...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes