Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850559 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850559 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16865 Views
  • 3 replies
  • 0 likes
  • 16865 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify showing ads in premium

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I have gotten an interstitial ad even though I pay for premium service.

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  I have gotten an interstitial ad even though I pay for premium service....
  • Katerina
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • ads
    bug
    Premium
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to set Spotify to stream over WiFi only?

I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi. Please let me know how to do this. I don't know why this simple feature was so difficult to find.

  • Newbie
  • I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi.   Please let me know how to do this. I don't know...
  • Katerina
  • Spotify Legend
  • 9731 Views
  • 1 replies
  • 4 likes
  • 9731 Views
  • 1 replies
  • 4 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...

  • Gig Goer
  • Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here)  but as soon as i pause the music, lock my phone and wait 10min...
  • MNC1
  • Gig Goer
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads are not playing

My Question or Issue When ads are supposed to play spotify stops playing. I have to turn it off and back on again to continue listening .

  • Newbie
  •     My Question or Issue  When ads are supposed to play spotify stops playing.  I have to turn it off and back on again to continue listening .
  • Guido
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share playlist in Exchange

My Question or Issue So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need to use a URI code.

  • Newbie
  •     My Question or Issue  So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need  to use a URI code. 
  • Guido
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play/find a podcast

When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that reads: "no episodes to show.". I've tried to search for...

  • Newbie
  • When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that read...
  • Peter
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 1 likes
  • 207 Views
  • 1 replies
  • 1 likes

Downloading to phone no longer working

PlanPremiumCountry USADeviceSamsung Galaxy S5Operating SystemAndroid Marshmallow (6.0) My Question or Issue I am no longer able to download any content, either podcasts or music. Nothing will download either via wifi or via cellular. I have plenty of...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S5 Operating System Android Marshmallow (6.0)   My Question or Issue  I am no longer able to download any content, either podc...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Spotify for android car stereo

I have Android car stereo in my cars. The Spotify version installed is the same as in a tablet or mobile phone. This version is not friendly when driving. I am looking for a version similar like the one installed in Android Auto (i can't install AA o...

  • Newbie
  • I have Android car stereo in my cars. The Spotify version installed is the same as in a tablet or mobile phone. This version is not friendly when driving. I am looking for a version similar like the ...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Why Spotify adds songs to my library without Add them?

In this last week, Spotify adds songs to my library without me downloading them from artists I do not knowPlanPremiumCountry Device(Xiaomi redmi 4A )Operating System(Android Nougat)

  • Newbie
  • In this last week, Spotify adds songs to my library without me downloading them from artists I do not know Plan Premium Country   Device (Xiaomi redmi 4A ) Operating System (Android Noug...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Spotify Unable to Struggles to Connect to Network after the last update

PlanPremiumCountry AustraliaDeviceLG v30+ LG-H930DSOperating SystemAndroid 8.0.0 My Question or Issue Since the latest Spotify update 8.4.77.779 my spotify app is sturggling to connect to mobile network of Wi-Fi.Try to search for music mostly times o...

  • Casual Listener
  • Plan Premium Country  Australia Device LG v30+ LG-H930DS Operating System Android 8.0.0   My Question or Issue  Since the latest Spotify update 8.4.77.779 my spotify app is s...
  • atolo20
  • Casual Listener
  • 476 Views
  • 3 replies
  • 0 likes
  • Connectivity
    need help
    Spotify
  • 476 Views
  • 3 replies
  • 0 likes

Certain songs not playing

PlanPremiumCountryLatviaDeviceSamsung A5 2017 My Question or Issue There are certain songs that do not play for me. And they're not showing up as gray or unavailable. In fact, my friend, who also has premium, can listen to those songs with no problem...

  • Newbie
  • Pl an Premium Country Latvia Device Samsung A5 2017   My Question or Issue  There are certain songs that do not play for me. And they're not showing up as gray or unavailable. In fa...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

A Pesky Folder

I don't have access to a desktop or laptop atm and am using an Android based mobile. I have a folder (the one labeled 2018) I'd like to delete for now. I may or may not have a replacement laptop in a week or so, which means I can do whatever I need. ...

  • Music Fan
  •    I don't have access to a desktop or laptop atm and am using an Android based mobile. I have a folder (the one labeled 2018) I'd like to delete for now. I may or may not have a replacemen...
  • scottsharlyn
  • Music Fan
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Spotify opens too slow on Samsung Note 4

I am using spotify on my android but for 2 weeks the app opening too slow(in 1-2 minute) and i am seeing grey screen.After that i am using app normal.But when i close the app from task manager its opening keeps 2 min again. Here is the problem of the...

  • Newbie
  • I am using spotify on my android but for 2 weeks the app opening too slow(in 1-2 minute) and i am seeing grey screen.After that i am using app normal.But when i close the app from task manager its op...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

The notation "like" for songs in the daily mix is removed...

My Question or Issue The notation "like" for songs in the daily mix is removed, you have to re-affix, but again, everything disappears again, how to fix it?

  • Newbie
  •     My Question or Issue  The notation "like" for songs in the daily mix is removed, you have to re-affix, but again, everything disappears again, how to fix it?
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Open Spotify Playlist in Browser, Not App

PlanPremiumCountry USDeviceNexus 5xOperating SystemAndroid My Question or Issue Whenever I try and load a playlist via chrome or firefox the link autodirects to the Spotify app instead of loading in the browser like I want. On chrome it comes up with...

  • Newbie
  • Plan Premium Country  US Device Nexus 5x Operating System Android   My Question or Issue  Whenever I try and load a playlist via chrome or firefox the link autodirects to the...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i have to restart it. I would appreciate if you guys h...

  • Gig Goer
  • Hey when i use spotify on my samsung S9 the app stays on the notification screen but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i h...
  • MNC1
  • Gig Goer
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Punkband Depacito on force play?

PlanPremiumCountry FinlandDeviceSony Xperia XZsOperating SystemAndroid 8 My Question or Issue I have a problem with my phone and spotify. It force plays me Depacito, some anarchist punk from Southern America? I hate it, but biggest problem is that I ...

  • Casual Listener
  • Plan Premium Country  Finland Device Sony Xperia XZs Operating System Android 8   My Question or Issue  I have a problem with my phone and spotify. It force plays me Depacito...
  • fokemon
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Shuffle all songs in large playlists

PlanPremiumCountry USADevicePixel 2, Amazon Show, and Windows 10 PCOperating SystemLatest Android, both spotify and OS up to date My Question or Issue I've seen this issue several times on these forums even back in 2016 and there seems to be now way ...

  • Newbie
  • Plan Premium Country  USA Device Pixel 2, Amazon Show, and Windows 10 PC Operating System Latest Android, both spotify and OS up to date   My Question or Issue  I've seen thi...
  • wordsmythe
  • Newbie
  • 696 Views
  • 1 replies
  • 9 likes
  • bug
    Playlist
    random
    shuffle
  • 696 Views
  • 1 replies
  • 9 likes

Spotify connect problem

PlanPremiumcCountryBelgium DeviceSamsung Galaxy 5Windows DesktopOperating SystemAndroid 6.0.1 & Windows 10Question or IssueI use Spotify Connect between the two devices.When i play an album it works fine...I use the app on the Windows PC to choose an...

  • Newbie
  • Plan Premiumc Country Belgium  Device Samsung Galaxy 5 Windows Desktop Operating System Android 6.0.1 & Windows 10 Question or Issue I use Spotify Connect between the two devices...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Browse and charts do not appear in my tablet

PlanFreeCountry MaltaDevice(Samsung Galaxy Tab A 2016)Operating System(Android 7.0) My Question or Issue Since a week ago the Browse option don't apear neither the Charts to explore. My Spotify in the desktop and iOS version are working perfectly les...

  • Casual Listener
  • Plan Free Country  Malta Device (Samsung Galaxy Tab A 2016) Operating System (Android 7.0)   My Question or Issue  Since a week ago the Browse option don't apear neither the ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes