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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839832 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839832 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13618 Views
  • 1 replies
  • 0 likes
  • 13618 Views
  • 1 replies
  • 0 likes

Spotify shows local file track was not downloaded to phone media, even though it was.

PlanPremiumCountryUSA DeviceSamsung Galaxy S5Operating SystemAndroid 6.0.1 Marshmallow / Windows 10Spotify Android8.4.70.666Spotify Windows1.0.89.313 My Question or IssueI have local files of music that are unavailable in the Spotify library showing ...

spot_01.PNG spot_02.PNG spot_03.PNG spot_04.png
  • Casual Listener
  • Plan Premium Country USA  Device Samsung Galaxy S5 Operating System Android 6.0.1 Marshmallow / Windows 10 Spotify Android 8.4.70.666 Spotify Windows 1.0.89.313   My Question o...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Phone Notification does not appear

PlanPremiumCountry USADevicePixel 2Operating SystemAndroid Pie My Question or Issue Hi,I will be playing music on my phone, but the notification drawer will not have the music I am playing within Spotify. I have to close Spotify and open it again bef...

  • Regular
  • Plan Premium Country  USA Device Pixel 2 Operating System Android Pie   My Question or Issue   Hi, I will be playing music on my phone, but the notification drawer will not...
  • jsannn
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Android
    Notification bar player
    Notification panel
    Notifications
  • 272 Views
  • 1 replies
  • 0 likes

Still not being able to share via insta stories.

PlanPremiumCountry RomaniaDeviceLenovo Moto ZOperating SystemAndroid Oreo 8.0.0My Question or IssueI've never been able to share songs via Insta Stories. I had patience, there were many more people being unable to do it. I got it then, it comes in wa...

  • Casual Listener
  •   Plan Premium Country  Romania Device Lenovo Moto Z Operating System Android Oreo 8.0.0 My Question or Issue I've never been able to share songs via Insta Stories. I had patience...
  • alexrsc
  • Casual Listener
  • 806 Views
  • 8 replies
  • 2 likes
  • 806 Views
  • 8 replies
  • 2 likes

Superuser Contribution Track info keep freezing in my car

DeviceSamsung note 8 Car( mazda 3 2018 )My Question or IssueEvery time I turn my car on to listen to music the track info freeze but the music keep playing regularly, I know is not the car because I tried pandora, Google music etc and they work.It al...

  • Newbie
  •   Device Samsung note 8  Car( mazda 3 2018 ) My Question or Issue Every time I turn my car on to listen to music the track info freeze but the music keep playing regularly, I know is n...
  • Jemi
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only a few local files have downloaded - why not the rest???

I have downloaded my playlist for offline use - all spotify tracks downloaded fine and 3 local files.However the remaining 30 or so local files did not and the playlist came up as download finished and the mmajority are still greyed out! Why is this?...

  • Casual Listener
  • I have downloaded my playlist for offline use - all spotify tracks downloaded fine and 3 local files. However the remaining 30 or so local files did not and the playlist came up as download finished...
  • Jemi
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Songs Skipping Midway

PlanPremiumCountryIrelandDeviceMoto G5Operating SystemAndroid 7.0 My Question or Issue Issue started this morning Midway through playing a song it will skip to the next song. This occurs on every single song. Have cleared cache, uninstalled and reins...

  • Casual Listener
  •  Plan Premium Country Ireland Device Moto G5 Operating System Android 7.0   My Question or Issue  Issue started this morning    Midway through playing a song it ...
  • PJGAR
  • Casual Listener
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notifcation missing, playback stops, UI doesn't update

PlanPremium (for fricking years at this point)CountryUK DeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0Spotify version8.4.63.584 armV7 when first reported; now 8.4.70.666 armV7 My issueOriginally reported this a few months ago in https://commun...

  • Casual Listener
  • Plan Premium (for fricking years at this point) Country UK  Device Samsung Galaxy S9+ Operating System Android 8.0.0 Spotify version 8.4.63.584 armV7 when first reported; now 8.4.70.666...
  • Jemi
  • Spotify Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Superuser Contribution App Force Closes

PlanPremiumCountry United StatesDevice(Samsung Galaxy Note Operating System(Android 8.0.0) My Question or Issue My Spotify app closes randomly. Why, I'm not sure. I'll be listening to music for about 15 mins, then all of a sudden....the app will forc...

  • Regular
  • Plan Premium Country  United States Device (Samsung Galaxy Note 😎 Operating System (Android 8.0.0)   My Question or Issue   My Spotify app closes randomly.  Why, I'm...
  • Billy-J
  • Spotify Star
  • 725 Views
  • 9 replies
  • 1 likes
  • Android Support
    Spotify Support
    support
  • 725 Views
  • 9 replies
  • 1 likes

Superuser Contribution App notification bar

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy 9 My Question or IssueSince the last few days, the spotify icon in the notification area/bar (normally allowing playback controls and going straight to the app while using other apps) has disap...

  • Newbie
  • Plan Free/Premium Country United States Device Samsung Galaxy 9   My Question or Issue Since the last few days, the spotify icon in the notification area/bar (normally allowing playback...
  • Katerina
  • Spotify Legend
  • 515 Views
  • 1 replies
  • 1 likes
  • 515 Views
  • 1 replies
  • 1 likes

Superuser Contribution multiple problems with spotify app

(USA, LG G6 running Android 8.0.0)For the past couple weeks I've been unable to skip more than a few tracks by swiping on the album covers, spotify doesn't show notifications, and liking music in the daily mix doesn't appear to do anything. help?

  • Newbie
  • (USA, LG G6 running Android 8.0.0) For the past couple weeks I've been unable to skip more than a few tracks by swiping on the album covers, spotify doesn't show notifications, and liking music in t...
  • Katerina
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Enable "time remaining" on Android

Long time premium user here recently switched to Android. On iOS, the desktop apps and even the webplayer it's possible to tap the track time (in the player view to the right of the scrubber) and change it to showing "time remaining" of the current t...

  • Casual Listener
  • Long time premium user here recently switched to Android.    On iOS, the desktop apps and even the webplayer it's possible to tap the track time (in the player view to the right of the sc...
  • Jemi
  • Spotify Legend
  • 1051 Views
  • 3 replies
  • 1 likes
  • 1051 Views
  • 3 replies
  • 1 likes

Multiple bugs on Samsung Galaxy S8

Spotify seems to like to break on my new phone. The first bug I encountered is the photo included. Dont know how to describe it but it happens randomly when I open the app. The second bug I have encountered is that it wont show up in my notification ...

  • Newbie
  • Spotify seems to like to break on my new phone. The first bug I encountered is the photo included. Dont know how to describe it but it happens randomly when I open the app. The second bug I have enco...
  • jsannn
  • Community Legend
  • 496 Views
  • 1 replies
  • 3 likes
  • 496 Views
  • 1 replies
  • 3 likes

I cannot store my music on SD card

Plan: PremiumCountry: US DeviceMotorola x4 - brand new12 gb free internal 60+ gb free sdOperating SystemAndroid Oreo - updated to latest What I've tried:Deleting cache, deleting data, deleting both, deleting them in different orderClean Re-installFor...

  • Casual Listener
  • Plan: Premium Country:  US   Device Motorola x4 - brand new 12 gb free internal 60+ gb free sd Operating System Android Oreo - updated to latest   What I've tried: ...
  • Dishwasher
  • Casual Listener
  • 1278 Views
  • 6 replies
  • 0 likes
  • 1278 Views
  • 6 replies
  • 0 likes

Spotify restarts when I want to share a song?

PlanPremiumCountryUSADeviceGalaxy Note 8Operating SystemAndroid 8.0 My Question or IssueEvery time I want to share a song, the app starts each time I press the Share button from the song menu. (8/27/18 Update)I have tried the method of uninstalling m...

  • Casual Listener
  • Plan Premium Country USA Device Galaxy Note 8 Operating System Android 8.0   My Question or Issue Every time I want to share a song, the app starts each time I press the Share button f...
  • MeowMeow420
  • Newbie
  • 1708 Views
  • 38 replies
  • 12 likes
  • 1708 Views
  • 38 replies
  • 12 likes

Superuser Contribution Spotify keeps playing stuff in the middle of my queue

PlanPremium Country US (specifically Seattle WA) DeviceGoogle Pixel XL Operating SystemAndroid 9 My Question or Issue All week, consistently when I play music, whether I play an album or shuffle a playlist, a podcast I listen to will randomly play in...

  • Newbie
  • Plan Premium   Country  US (specifically Seattle WA)   Device Google Pixel XL   Operating System Android 9   My Question or Issue  All week, consistently wh...
  • Guido
  • Spotify Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • 774 Views
  • 1 replies
  • 0 likes

Spotify not showing in the notification panel

Hello,While playing songs, Spotify doesn't show on the notification panel randomly. It comes up by itself sometimes. PlanPremiumCountry SingaporeDeviceSamsung Note 8Operating SystemAndroid 8.0.0 Thanks

  • Newbie
  • Hello, While playing songs, Spotify doesn't show on the notification panel randomly. It comes up by itself sometimes.   Plan Premium Country  Singapore Device Samsung Note 8 Operat...
  • jsannn
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Android
    Notification panel
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution P20 pro lockscreen widget

Hi there, I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20 pro, I've seen that other people have managed it but I need...

  • Casual Listener
  • Hi there,   I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20...
  • Guido
  • Spotify Legend
  • 1346 Views
  • 1 replies
  • 0 likes
  • Android
  • 1346 Views
  • 1 replies
  • 0 likes

Automatic music reproduction on other devices

Good Morning,I noticed that sometimes the app on my mobile phone (Huawei P9) tries to connect to an external device. THe problem is that I don't know why, because there aren't devices in my network. After asking me if I want to continue listening mus...

  • Casual Listener
  • Good Morning, I noticed that sometimes the app on my mobile phone (Huawei P9) tries to connect to an external device. THe problem is that I don't know why, because there aren't devices in my network...
  • Loxer
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Visual Overlay Bug Note 8

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid Oreo 8.0.0Samsung Experience 9.0Kernel 4.4.78-13949550 My Question or IssueI am getting this strange issue sometimes when i relaunch the app after it has been running in the background it has t...

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  • Casual Listener
  •     Plan Premium Country  US Device Note 8 Operating System Android Oreo 8.0.0 Samsung Experience 9.0 Kernel 4.4.78-13949550   My Question or Issue I am gett...
  • Katerina
  • Spotify Legend
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

Android and Chromecast out of sync after ~10 minutes

PlanPremiumCountryUSDeviceGoogle Pixel 2Operating SystemAndroid 9My Question or IssueAfter about 10-20 minutes of Spotify being in the background playing via Chromecast, if I return to Spotify, the "connection" with my Chromecast isn't fully function...

  • Casual Listener
  •   Plan Premium Country US Device Google Pixel 2 Operating System Android 9 My Question or Issue After about 10-20 minutes of Spotify being in the background playing via Chromecast, if ...
  • 526 Views
  • 0 replies
  • 9 likes
  • Chromecast Android
  • 526 Views
  • 0 replies
  • 9 likes

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