Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27367 Views
  • 59 replies
  • 23 likes
  • 27367 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870249 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870249 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24705 Views
  • 3 replies
  • 0 likes
  • 24705 Views
  • 3 replies
  • 0 likes

How do i play louder ?

I have a speaker that i hook up with AUX however, it just wasn't loud enough. I hook it up with my laptop and its loud so i know its not the speaker, i downloaded an app that allow me to make sounds louder and it works with apps like youtube, but it ...

  • Casual Listener
  • I have a speaker that i hook up with AUX however, it just wasn't loud enough. I hook it up with my laptop and its loud so i know its not the speaker, i downloaded an app that allow me to make sounds ...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Unable to view Android Update notes section

How do I get access to this? It says I don't have the rights to view it.

  • Newbie
  • How do I get access to this? It says I don't have the rights to view it.   
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Android ICS - Not playing podcasts

Hi! I'm running Spotify version 8.4.57.803 on my ICS Android (version 4.0.4) and works like a charm, however the new functionality (podcasts) don't play.. Any other songs play without any issues... Is there another Spotify version that I could use or...

  • Visitor
  • Hi!    I'm running Spotify version 8.4.57.803 on my ICS Android (version 4.0.4) and works like a charm, however the new functionality (podcasts) don't play..    Any other song...
  • 465 Views
  • 0 replies
  • 0 likes
  • 4.0.4
    Android
    hrv
    ICS
    Podcasts
    problem
    Spotify
    version
  • 465 Views
  • 0 replies
  • 0 likes

I don't have a titel list on my phone

PlanPremiumCountryBelgiumDeviceMoto G6Operating SystemAndroid My Question or IssueOn my phone, i don't have a "title" list in my library. I can only choose playlist, artists and albums. I would like ti listen all my titles of all the album i liked.

  • Visitor
  • Plan Premium Country Belgium Device Moto G6 Operating System Android   My Question or Issue On my phone, i don't have a "title" list in my library. I can only choose playlist, artists ...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Stations

I cannot add anything to Stations under Your Library on ANdroid.When I listen to a song and select start song radion and then follow it simply adds it to my playlists and not stations.How do I create stations?

  • Regular
  • I cannot add anything to Stations under Your Library on ANdroid. When I listen to a song and select start song radion and then follow it simply adds it to my playlists and not stations. How do I ...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Google home casting greyed out

PlanPremiumCountry UKDevicePixel 2Operating SystemAndroid Pie My Question or Issue I am logged in to my account on two devices (obviously I don't use them both at the same time). Recently (since the last update?) One of my devices now shows all the G...

  • Casual Listener
  •   Plan Premium Country  UK Device Pixel 2 Operating System Android Pie   My Question or Issue  I am logged in to my account on two devices (obviously I don't use them b...
  • carpathianUA
  • Regular
  • 2343 Views
  • 7 replies
  • 0 likes
  • 2343 Views
  • 7 replies
  • 0 likes

Having to Reinstall on G5Plus Every Use

Plan/PremiumCountryUsaDeviceMoto G5 plusOperating SystemAndroid 8.1 My Question or IssueSearch crashes every use as well as trying to connect to Echo dot. I have to uninstall and reinstall. Then it works once and crashes again.

  • Newbie
  • Plan /Premium Country Usa Device Moto G5 plus Operating System Android 8.1   My Question or Issue Search crashes every use as well as trying to connect to Echo dot. I have to uninstall...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

New update - Offline Artist list and download songs

Hello,My smartphone has the new Spotify app update since around a week. I noticed that the library artist list doesn't match which the artist I have downloaded songs from, but artists I follow. Therefore it cannot be used offline...When offline, I ca...

  • Casual Listener
  • Hello, My smartphone has the new Spotify app update since around a week. I noticed that the library artist list doesn't match which the artist I have downloaded songs from, but artists I follow. The...
  • 445 Views
  • 0 replies
  • 11 likes
  • 445 Views
  • 0 replies
  • 11 likes

Offline saved songs list by artist

PlanPremiumCountry DeviceMoto g5Operating SystemAndroid 8.1.0 My Question or IssueI recently had an update that changed the "your library" page on the app. It looks good and all but it just does not work. My biggest problem is that I can't shuffle so...

  • Newbie
  • Plan Premium Country   Device Moto g5 Operating System Android 8.1.0   My Question or Issue I recently had an update that changed the "your library" page on the app. It looks good...
  • MokoMichel
  • Casual Listener
  • 712 Views
  • 1 replies
  • 6 likes
  • 712 Views
  • 1 replies
  • 6 likes

Unable to dowload songs

PlanPremiumDeviceASUS Zenfone 3Operating SystemAndroid 8.0 My Question or IssueAfter being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the app and set download location to SD storage.Now whenever I try to downlo...

  • Newbie
  • Plan Premium Device ASUS Zenfone 3 Operating System Android 8.0   My Question or Issue After being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the ...
  • 480 Views
  • 0 replies
  • 2 likes
  • 480 Views
  • 0 replies
  • 2 likes

Wifi Connection Lost Enable Streaming on celluar

PlanPremiumCountryUSDeviceGalaxy Watch (LTE, Verizon)Operating System My Question or IssueI just got a Galaxy Watch and connected it with my Galaxy S10. As soon as I'm out of Bluetooth range I get the message on the watch that reads "WIFI Connection ...

  • Casual Listener
  •   Plan Premium Country US Device Galaxy Watch (LTE, Verizon) Operating System     My Question or Issue I just got a Galaxy Watch and connected it with my Galaxy S10.  A...
  • diggitydawg510
  • Casual Listener
  • 3145 Views
  • 1 replies
  • 0 likes
  • 3145 Views
  • 1 replies
  • 0 likes

Newest update but no design change

PlanPremiumCountryGermanyDevice(Huawei P10)Operating System(Android 8.0.0/EMUI 8.0.0) My Question or IssueWhy do i have the old spotify player design (look at the screenshot) and how can i change this?Everyone of my friends has the new design. By the...

  • Newbie
  • Plan Premium Country Germany Device (Huawei P10) Operating System (Android 8.0.0/EMUI 8.0.0)   My Question or Issue Why do i have the old spotify player design (look at the screenshot)...
  • nicocencini
  • Music Fan
  • 374 Views
  • 2 replies
  • 5 likes
  • 374 Views
  • 2 replies
  • 5 likes

Android Auto sort

PlanPremium FamilyCountryUSADevicePixel 2XLOperating SystemAndroid 9.0 My Question or IssueWhen using the app on my phone, I have my lists sorted alphabetically. So when i look through albums, it's alphabetical by artist. But when using android auto ...

  • Newbie
  • Plan Premium Family Country USA Device Pixel 2XL Operating System Android 9.0   My Question or Issue When using the app on my phone, I have my lists sorted alphabetically.  So whe...
  • 552 Views
  • 0 replies
  • 11 likes
  • 552 Views
  • 0 replies
  • 11 likes

There is no Made for You option in my spotify

There is no discover or made for you tab in my spotify library I've been using it for 1. 5 weeks and until now under the library tab there used to be a made for you option which used to say keep listening to the music you until spotify finds stuff fo...

  • Visitor
  • There is no discover or made for you tab in my spotify library   I've been using it for 1. 5 weeks and until now under the library tab there used to be a made for you option which used to ...
  • IrfanIntekhab
  • Newbie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Like / Dislike Simultaneously

PlanFree/PremiumCountry USADevice LGOperating System(Android) My Question or Issue When you both like and dislike on a song does that show you like the band, but not the song ?

  • Regular
  •   Plan Free/Premium Country  USA Device  LG Operating System (Android)   My Question or Issue   When you both like and dislike on a song does that show you like t...
  • BeatnikM
  • Regular
  • 699 Views
  • 18 replies
  • 0 likes
  • 699 Views
  • 18 replies
  • 0 likes

Superuser Contribution Spotify keeps playing after i pause it

CountryU.S.DeviceSamsung Galaxy S8+QuestionSpotify keeps playing my music after I pause it, only does this when I'm connected to my BT speaker??

  • Newbie
  • Country U.S. Device Samsung Galaxy S8+ Question Spotify keeps playing my music after I pause it, only does this when I'm connected to my BT speaker??
  • 785 Views
  • 0 replies
  • 1 likes
  • 785 Views
  • 0 replies
  • 1 likes

Can't use controls on lockscreen.

NotPlanPremiumCountryTunisiaDeviceNote 8Operating SystemAndroid 9 My Question or IssueHey community! After the pie update i just can't use the controls on the lock screen no more! It's buggy cause sometimes it works, but must of the times it doesn't....

  • Casual Listener
  • NotPlan Premium Country Tunisia Device Note 8 Operating System Android 9   My Question or Issue Hey community! After the pie update i just can't use the controls on the lock screen no ...
  • Zineturki
  • Casual Listener
  • 2489 Views
  • 4 replies
  • 1 likes
  • 2489 Views
  • 4 replies
  • 1 likes

Keeps reverting to playing a list of songs I did not select....

I use premium plan. No matter what I choose to play on my Android after the song I chose plays the player reverts to play a list of songs I have not chosen.

  • Casual Listener
  • I use premium plan. No matter what I choose to play on my Android after the song I chose plays the player reverts to play a list of songs I have not chosen.   
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Can't play greyed songs.

PlanFreeCountry - India DeviceMoto X PlayOperating SystemAndroid 7.1.1 My Question or IssueI m not able to play greyed songs from playlist idk why, it shows "Playing" but seconds is always 0. There r lot of songs I mean 90% songs aren't playable from...

  • Visitor
  • Plan Free Country - India   Device Moto X Play Operating System Android 7.1.1   My Question or Issue I m not able to play greyed songs from playlist idk why, it shows "Playing" bu...
  • xoholo
  • Composer
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes