Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Albums not showing up in library but artist do.

.Planfamily PremiumCountryNetherlandsDeviceWiko Upulse lite Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSinds a couple of weeks a go suddenly when I click on certain artists in my library that i follow and saved (not d...

  • Newbie
  • . Plan family Premium Country Netherlands Device Wiko Upulse lite  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sinds a couple of weeks a ...
  • Guido
  • Spotify Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Local files won't play

hey guys, so i'm on premium in australia and ive a motorola g6 plus on android something,my issue is that some of my local files work and some don'tlike take this for exampleas you can see electric barbarella doesnt work, but the thing is a few days ...

Screenshot_20190402-224027.png
  • Newbie
  • hey guys, so i'm on premium in australia and ive a motorola g6 plus on android something, my issue is that some of my local files work and some don't like take this for example as you can see ...
  • Mantisentil
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Muting artists

My problem is that I don't have the feature allowing me to mute artists.I know it's available in my location, furthermore,people with Android also have it,nonetheless after thoroughly updating the app,the feature still isn't there.Any suggestions wha...

  • Newbie
  • My problem is that I don't have the feature allowing me to mute artists.I know it's available in my location, furthermore,people with Android also have it,nonetheless after thoroughly updating the ap...
  • Mantisentil
  • Community Legend
  • 1668 Views
  • 1 replies
  • 0 likes
  • 1668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify 1.2.15 vs 1.2.8 for Tizen / Samsung Watch

Hello. As some of you may know, spotify for tizen was missing for about 3 weeks. Spotify team was able to solve this problem 2 days ago. But issues are still ongoing. Some of Tizen users (Galaxy Watch, Gear Sport, Galaxy Active) received version 1.2....

  • Music Fan
  • Hello. As some of you may know, spotify for tizen was missing for about 3 weeks. Spotify team was able to solve this problem 2 days ago. But issues are still ongoing.    Some of Tizen use...
  • Guido
  • Spotify Legend
  • 615 Views
  • 1 replies
  • 0 likes
  • tizen
    TizenOS
    Tizenplatform
  • 615 Views
  • 1 replies
  • 0 likes

Synchronized files no longer recognized

PlanPremiumCountryFrance DeviceSony xperia z3 compactOperating SystemAndroid 6.0.1 My Question or IssueIm using Spotify (currently version 8.4.97.807) on a Sony Xperia Z3 compact . This old phone do not have any SIM card, im using it for music and co...

  • Casual Listener
  •   Plan Premium Country France  Device Sony xperia z3 compact Operating System Android 6.0.1   My Question or Issue Im using Spotify (currently version 8.4.97.807) on a Sony ...
  • Franci77
  • Casual Listener
  • 381 Views
  • 1 replies
  • 0 likes
  • synchronization
    Troubleshooting
  • 381 Views
  • 1 replies
  • 0 likes

I cant see songs

PlanPremiumCountryTurkeyDevice(ASUS ZENFONE MAX)Operating System(Android 6.0.1) My Issue is when I click the singers(on my library or On all Singers part ) I cant see anything,I cant see Singer's songs,I saved songs but I cant see,I see Just a black ...

  • Newbie
  • Plan Premium Country Turkey Device (ASUS ZENFONE MAX) Operating System (Android 6.0.1)   My Issue is when I click the singers(on my library or On all Singers part ) I cant see anything,...
  • Nico
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

No filter and search bar on top of playlists

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueIn previous releases, there was the easy to use filter-bar with sorting and search functionality on top of every playlist if swiped.That filter bar isn't ...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue In previous releases, there was the easy to use filter-bar with sorting and se...
  • 497 Views
  • 0 replies
  • 5 likes
  • 497 Views
  • 0 replies
  • 5 likes

Albums doesn't show

Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then these songs will appear in "Liked Songs" (Mac、iPad and...

  • Newbie
  • Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then the...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

getting my account on my phone

HelloI signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but it always connects with his. Any info appreciated on ...

  • Casual Listener
  • Hello I signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but ...
  • CH101
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Android Spotify displays my username as numbers on song screen

PlanPremiumCountryJapan DeviceGoogle Pixel 3 XLOperating SystemAndroid Oreo My Question or IssueHi, so I've been having this issue for quite a while now, maybe more than a year.I used my Facebook account to sign up Spotify and I have the [Facebook Da...

  • Visitor
  • Plan Premium Country Japan   Device Google Pixel 3 XL Operating System Android Oreo   My Question or Issue Hi, so I've been having this issue for quite a while now, maybe mo...
  • 402 Views
  • 0 replies
  • 0 likes
  • Android 9
  • 402 Views
  • 0 replies
  • 0 likes

Can't filter view saved songs by artists/search saved songs in new interface

PlanPremiumCountryBrazilDeviceAsus Zenfone 4Operating SystemAndroid 7.1.1 - Nougat My Question or IssueTwo days ago (April 30th), apparently my Spotify autoupdate to a new version (currently, 8.4.97.807) or simply a new interface. It seems like this ...

  • Casual Listener
  • Plan Premium Country Brazil Device Asus Zenfone 4 Operating System Android 7.1.1 - Nougat   My Question or Issue Two days ago (April 30th), apparently my Spotify autoupdate to a new ve...
  • felipe_trapt
  • Casual Listener
  • 798 Views
  • 1 replies
  • 1 likes
  • Filter songs
    Search for a song expanded
    viewing
  • 798 Views
  • 1 replies
  • 1 likes

WiFi speaker starts working at home when listening to Spotify in car

PlanPremiumCountryUnited KingdomDevicesOne Plus 3T phone, Audio Pro 200 WiFi Speaker, BMW carOperating System(Android) My Question or IssueJust wondering if anyone can explain this rather odd issue I had yesterday!On Sunday morning I was listening to...

  • Casual Listener
  • Plan Premium Country United Kingdom Devices One Plus 3T phone, Audio Pro 200 WiFi Speaker, BMW car Operating System (Android)   My Question or Issue Just wondering if anyone can explai...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Solved!! My mobile did an automatic reset now i do not have premium

PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any moreI have an android deviceI tried to Install Spotify again, but nothing changed. Or shall I cancel the contract by email and boo...

  • Casual Listener
  • PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any more I have an android device I tried to Install Spotify again, but nothing c...
  • Nico
  • Community Legend
  • 595 Views
  • 5 replies
  • 0 likes
  • Premium
  • 595 Views
  • 5 replies
  • 0 likes

[Android] Shuffle my saved/downloaded songs

I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloaded songs I have to 'like' them. The point is: I do...

  • Newbie
  • I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloa...
  • 371 Views
  • 0 replies
  • 1 likes
  • Android
  • 371 Views
  • 0 replies
  • 1 likes

Wired Headphone button not working on lockscreen since Pie update

Plan PremiumCountryUSADeviceNote 9 Operating SystemPieMy IssueSince Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses function until phone manually unlocked and Spotify opened and play pressed in Spotify app.

  • Casual Listener
  •   Plan  Premium Country USA Device Note 9  Operating System Pie My Issue Since Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses fun...
  • bbrooksby
  • Casual Listener
  • 547 Views
  • 2 replies
  • 0 likes
  • lockscreen
    Note 9
    Pie
    wired headset
  • 547 Views
  • 2 replies
  • 0 likes

HUGE Battery drain on Samsung Galaxy S8

None of the below information is required. However, the more you DeviceSamsung Galaxy S8Operating SystemAndroid OreoMy Question or IssueSpotify absolutely murders my battery life for no discernable reason, over 10% in half an hour and I've found no f...

  • Newbie
  • None of the below information is required. However, the more you  Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue Spotify absolutely murders my battery lif...
  • webbo
  • Regular
  • 647 Views
  • 1 replies
  • 3 likes
  • 647 Views
  • 1 replies
  • 3 likes

Solved!! Music stops and app crashes when screen is off

PlanPremiumCountryFranceDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueThe music stops a few seconds after i change app or turn off the screen, then when i try to get back to the app it crashes.Thank you in advance for your help.

  • Casual Listener
  • Plan Premium Country France Device LG G6 Operating System Android 8.0.0   My Question or Issue The music stops a few seconds after i change app or turn off the screen, then when i try ...
  • Billy-J
  • Spotify Star
  • 4968 Views
  • 5 replies
  • 0 likes
  • Crash
  • 4968 Views
  • 5 replies
  • 0 likes

Song not fond

PlanPremiumCountryIsrael DeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueI looking for song nf - on another level And It's not showing up

  • Visitor
  •   Plan Premium Country Israel   Device Huawei p20 pro Operating System Android 9   My Question or Issue I looking for song nf - on another level  And It's not showing...
  • kirashi
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Albums not loading quick

PlanPremiumCountry DeviceMoto Z2Operating SystemAndroid Oreo My Question or IssueThe albums take a long time to corrrectly load since the last update, only the albums. Playlist and almost everything works fine. I clean cache, re-install the app and e...

  • Regular
  •   Plan Premium Country   Device Moto Z2 Operating System Android Oreo   My Question or Issue The albums take a long time to corrrectly load since the last update, only the a...
  • Anthonyequisde
  • Regular
  • 560 Views
  • 6 replies
  • 0 likes
  • 560 Views
  • 6 replies
  • 0 likes

Solved!! Song restarts every time Spotify is opened

PlanPremiumCountryUSADeviceEonon Android Car StereoOperating SystemAndroid 8.1My Question or IssueWhen I open the app, the song restarts instead of picking up where it left off. My other Android devices play the song from the last point played. Not a...

  • Casual Listener
  •   Plan Premium Country USA Device Eonon Android Car Stereo Operating System Android 8.1 My Question or Issue When I open the app, the song restarts instead of picking up where it left ...
  • songassistant
  • Composer
  • 2352 Views
  • 1 replies
  • 0 likes
  • Song restart
  • 2352 Views
  • 1 replies
  • 0 likes