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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387236 Views

545 replies

34 likes

Account
Free
  • 387236 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8038 Views

0 replies

7 likes

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Spotify automatically switches to my phone when heaphones plugged in

PlanPremiumCountryUSADeviceSamsung Galaxy 10+ My Question or IssueI play Spotify all day on my computer. I can switch devices from my computer to my phone or to my bluetooth speaker if I choose. Sometimes I watch youtube videos on my phone and plug h...

Newbie

Plan Premium Country USA Device Samsung Galaxy 10+   My Question or Issue I play Spotify all day on my computer. I can switch devices from my computer to my phone or to my bluetooth spea...

755 Views

0 replies

5 likes

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Superuser Contribution Offline music disappears / cache repeatedly orphaned.

There's an issue (bug) with offline sync in the current public build of Spotify on Google Play. I've seen several users on r/Spotify are having the same symptoms; • Offline cache disappears • '0% / waiting for WiFi' appears on all previously download...

Newbie

There's an issue (bug) with offline sync in the current public build of  Spotify on Google Play. I've seen several users on r/Spotify are having the same symptoms; • Offline cache disappears • '...

Guido

Spotify Legend

618 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Update 8.5.9.53: Play an album in one click / Erase queue

Hi, Since the latest update, when I click on the first song of an album, it doesn't just play the album, it adds that song to the top of the queue. How can I simply play an album by a single tap? And also have music stop when the album ends? Thanks!

Newbie

Hi,   Since the latest update, when I click on the first song of an album, it doesn't just play the album, it adds that song to the top of the queue. How can I simply play an album by a single...

Guido

Spotify Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
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App doesn't show Instagram story share button

PlanFreeCountryIndiaDeviceOneplus 6TOperating SystemAndorid P My Question or IssueMy spotify app doesn't show instagram stories option in share button of songs. I cannot able to share songs on Instagram stories. Please help.

Newbie

Plan Free Country India Device Oneplus 6T Operating System Andorid P   My Question or Issue My spotify app doesn't show instagram stories option in share button of songs. I cannot able...

543 Views

0 replies

0 likes

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No Block-Artist Feature

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid PieMy Question or IssueI don't have a block artist feature. Why? What can I do to make it appear?I like to hear the actual charts but these German Hip Hop artists make me mad...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie My Question or Issue I don't have a block artist feature. Why? What can I do to make it appear? I lik...

487 Views

0 replies

1 likes

artists
Block
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Lock screen issues with Samsung Galaxy S8 when using Spotify

PlanPremiumCountry DeviceSamsung Galaxy S8Operating SystemAndroid 9.0 Pie My Question or Issue I've recently noticed my S8 has issues with Spotify despite performing a clean install and updating my phone then performing another clean install.I can no...

Visitor

  Plan Premium Country   Device Samsung Galaxy S8 Operating System Android 9.0 Pie   My Question or Issue   I've recently noticed my S8 has issues with Spotify despite...

723 Views

0 replies

0 likes

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Downloaded podcasts won't start

Australia Samsung galaxy S5 I have a premium account but for some reason things I have downloaded won't play offline. What happens is I press play and the episode comes up however it doesn't start. I have uninstalled and reintalled ot numerous times ...

Visitor

Australia Samsung galaxy S5 I have a premium account but for some reason things I have downloaded won't play offline. What happens is I press play and the episode comes up however it doesn't start. I...

355 Views

0 replies

0 likes

  • 355 Views
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No album art (cover) on spotify v1.2.5.3 on android

PlanFree Operating SystemAndroid Gingerbread My Question or IssueIa currently using spotify v1.2.5.3, this is the highest version that can be installed on android 2.3.7 (gingerbread). Previously, album art show without any problem, but starting 2 mon...

Newbie

Plan Free   Operating System Android Gingerbread   My Question or Issue Ia currently using spotify v1.2.5.3, this is the highest version that can be installed on android 2.3.7 (ginge...

466 Views

0 replies

0 likes

Android
gingerbread
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Solved!!Superuser Contribution If I copy my downloaded songs to a new MicroSD card, do I need to download everything again?

DeviceHuawei Mate 20 LiteOperating System(Android 8.1.0 Hey everyone! I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs.But my question is: Do i need to download my downloaded songs again if I copy my files to my new Mi...

Newbie

    Device Huawei Mate 20 Lite Operating System (Android 8.1.0   Hey everyone!   I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs. But my...

Guido

Spotify Legend

617 Views

1 replies

0 likes

microSD
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Superuser Contribution How many songs has a playlist

PlanPremium familiarCountryEspañaDeviceHuawei P20 proOperating SystemAndroid Oreo My Question or IssueHow can I know how many songs does a playlist have? I used to see it under the name of the playlist. After last actualization, it's no more availabl...

Casual Listener

  Plan Premium familiar Country España Device Huawei P20 pro Operating System Android Oreo   My Question or Issue How can I know how many songs does a playlist have? I used ...

Guido

Spotify Legend

2365 Views

2 replies

0 likes

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Superuser Contribution Layout issue

I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one. Is this supposed to happen? Now my artist listing...

Casual Listener

I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one...

Guido

Spotify Legend

771 Views

5 replies

0 likes

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Superuser Contribution Issues logging in on phone

PlanPremiumCountry DeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant seem to log in on the app on my phone. I get the log in page open and click sign in but then it pops up that im not online and to connec...

Newbie

Plan Premium Country   Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant seem to log in on the app on my phone. I get the l...

Guido

Spotify Legend

438 Views

1 replies

1 likes

  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bug on my Galaxy S10 Spotify App

Bug ReportPlanFreeCountryUKDeviceGalaxy S10+Operating SystemAndroid P My Question or IssueWhen using the app, it works perfectly fine, however, when leaving the app and going back to the app, an add pop-up appears. However, I cannot close this. I can...

Regular

Bug Report Plan Free Country UK Device Galaxy S10+ Operating System Android P   My Question or Issue When using the app, it works perfectly fine, however, when leaving the app and goi...

Guido

Spotify Legend

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
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Android Notification

PlanPremiumCountry DeviceLG G7 ThinQOperating SystemAndroid Oreo My Question or Issuewhen i start to listen to song on other device like my pc, it appears on my cellphone a notification showing whats been played, is there any way to disable that?

Newbie

Plan Premium Country   Device LG G7 ThinQ Operating System Android Oreo   My Question or Issue when i start to listen to song on other device like my pc, it appears on my cellphon...

songassistant

Composer

365 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cant find my sccount to close it

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

songassistant

Composer

390 Views

1 replies

0 likes

For adroid
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  • 1 replies
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Solved!! Searching

Family PlanPremiumCountry: Canada DeviceGalaxy S8 My Question or IssueAfter the latest update, i'm unable to search for songs in my playlist. The playlist search bar no longer exists. Just wondering if this is a common issue, if not, how do i fix it?

Newbie

  Family Plan Premium Country: Canada   Device Galaxy S8   My Question or Issue After the latest update, i'm unable to search for songs in my playlist. The playlist search b...

songassistant

Composer

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Upgraded to premium and problems started

So I upgraded to premium 5 days ago and all these features stopped working:- I no longer get daily mix playlist, I just have 1 and it hasnt updated since the upgrade- The like/dislike buttons disappeared, I only have the like button now- Whenever I c...

Newbie

So I upgraded to premium 5 days ago and all these features stopped working: - I no longer get daily mix playlist, I just have 1 and it hasnt updated since the upgrade - The like/dislike buttons dis...

196 Views

0 replies

0 likes

  • 196 Views
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Podcast List not remembering current episode position

PlanPremium CountryAustralia DeviceMotorola G7 Plus - 2019 Model Operating SystemAndroid 9 Pie My Question or IssueSince a recent update, the podcast list is not working as it used to. It used to be automatically scroll to the current position in the...

Newbie

Plan Premium   Country Australia   Device Motorola G7 Plus - 2019 Model   Operating System Android 9 Pie   My Question or Issue Since a recent update, the podcast lis...

442 Views

0 replies

5 likes

  • 442 Views
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  • 5 likes

Spotify App (Android) Crashing

My spotify app on my android device keeps crashing and restarting itself constantly. I've tried reinstalling the app several times, logging out of all my devices, but it's still happening. I can't even navigate the app without it restarting every 1-2...

Newbie

My spotify app on my android device keeps crashing and restarting itself constantly. I've tried reinstalling the app several times, logging out of all my devices, but it's still happening. I can't ev...

289 Views

0 replies

3 likes

  • 289 Views
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  • 3 likes

Mobile daa is used even when disabled

PlanPremiumCountryNetherlandsDeviceMoto G5 PlusOperating SystemAndroidMy Question or IssueI disable the mobile data but still the app consumes it. I can access/listen/stream to any music so that the mobile data is consumed! This happens only after th...

Casual Listener

Plan Premium Country Netherlands Device Moto G5 Plus Operating System Android My Question or Issue I disable the mobile data but still the app consumes it. I can access/listen/stream to any ...

279 Views

0 replies

0 likes

mobile data
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