Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi all,I was wondering if anyone else was having this problem. I've had this update for nearly a month now and I still hate it. For some reason I am unable to listen to music offline, I can't listen to artists entire discographies anymore (only their...
Hi all, I was wondering if anyone else was having this problem. I've had this update for nearly a month now and I still hate it. For some reason I am unable to listen to music offline, I can't liste...
Casual Listener
12095 Views
11 replies
16 likes
PlanPremiumCountryChile Operating SystemANDROID 9 My Question or IssueSpotify doesn't show the option of share as instagram story, but in the past it did. Sometimes, reseting the app fixes it for a while. Both apps are updated and with no other probl...
Plan Premium Country Chile Operating System ANDROID 9 My Question or Issue Spotify doesn't show the option of share as instagram story, but in the past it did. Sometime...
Spotify Legend
299 Views
1 replies
0 likes
So I have been experimenting with just playing the playlist sorted to get a least some alphabetical randomness. I have played nothing else but this playlist just to be consistent. As you can see below (see comments at the foot of each picture) this "...
So I have been experimenting with just playing the playlist sorted to get a least some alphabetical randomness. I have played nothing else but this playlist just to be consistent. ...
Casual Listener
681 Views
2 replies
0 likes
PlanStudent PremiumCountryUSA DeviceMoto Z Play DroidOperating SystemAndroid Oreo, Windows 10 I can't play any music by The Notorious B.I.G. I have explicit content enabled. On my desktop, it says "We can't play this until you allow this artist in th...
Plan Student Premium Country USA Device Moto Z Play Droid Operating System Android Oreo, Windows 10 I can't play any music by The Notorious B.I.G. I have explicit content...
Casual Listener
6013 Views
16 replies
0 likes
PlanPremium for FamilyCountryItaliaDeviceSamsung S7Operating SystemAndroid Oreo My Question or IssueSuccede spesso che capiti l'errore che si vede nell'immagine allegata, quando tento di fare una ricerca oppure l'ascolto di album già ascoltati, Qualc...
Plan Premium for Family Country Italia Device Samsung S7 Operating System Android Oreo My Question or Issue Succede spesso che capiti l'errore che si vede nell'immagine allegata...
Spotify Legend
9504 Views
1 replies
0 likes
PlanPremiumCountry DeviceHuawei nova 2 LITE Operating SystemAndroid EMUI My Question or IssueMy new phone the nova 2 lite doesnt show the spotify song/album art in the lock screen like my old sony xperia, it has basic controls like play/pause and ski...
Plan Premium Country Device Huawei nova 2 LITE Operating System Android EMUI My Question or Issue My new phone the nova 2 lite doesnt show the spotify song/album...
Spotify Legend
1870 Views
4 replies
3 likes
PlanPremiumCountryThailandDeviceSamsung Galaxy S10+Operating SystemAndroid 9.0 My Question or IssueI'm using BMW 3 series (with iDrive 6) and was able to skip track using steering wheel control when I was using iPhone X (iOS 12). However, I can't do ...
Plan Premium Country Thailand Device Samsung Galaxy S10+ Operating System Android 9.0 My Question or Issue I'm using BMW 3 series (with iDrive 6) and was able to skip track using ste...
1463 Views
0 replies
3 likes
PlanPremium DeviceSamsung Galaxy S8Operating SystemAndroid 9 pie My Question or IssueWhen locking my phone, after few seconds spotify's music stops. And when I unlock my phone, it starts immediately. How could I solve this?
Plan Premium Device Samsung Galaxy S8 Operating System Android 9 pie My Question or Issue When locking my phone, after few seconds spotify's music stops. And when I unl...
Casual Listener
16772 Views
4 replies
5 likes
PlanFreeCountryUS DeviceMoto Z Droid PlayOperating SystemAndroid 8.0.0 My Question or IssueI've been listening to Spotify via Bluetooth in a 2015 Toyota Prius for a few weeks, suddenly it no longer plays audio when connected, only a second of the son...
Plan Free Country US Device Moto Z Droid Play Operating System Android 8.0.0 My Question or Issue I've been listening to Spotify via Bluetooth in a 2015 Toyota Prius ...
Regular
30470 Views
9 replies
10 likes
PlanPremium DeviceSamsung galaxy S9Operating Systemandroid 9 My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that ...
Plan Premium Device Samsung galaxy S9 Operating System android 9 My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get del...
385 Views
0 replies
1 likes
None of the below information is required. However, the more you DeviceSamsung Galaxy S8Operating SystemAndroid OreoMy Question or IssueSpotify absolutely murders my battery life for no discernable reason, over 10% in half an hour and I've found no f...
None of the below information is required. However, the more you Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue Spotify absolutely murders my battery lif...
Regular
794 Views
1 replies
3 likes
PlanPremium CountryCanada DeviceLG G7 Operating SystemAndroid Oreo My Question or IssueCall me old fashioned but I'm used to (and prefer) having songs organized by albums, even if I only save just one song from an album. It'd be great if we can get t...
Plan Premium Country Canada Device LG G7 Operating System Android Oreo My Question or Issue Call me old fashioned but I'm used to (and prefer) ha...
Composer
728 Views
3 replies
4 likes
PlanPremium FamilyCountryUSADeviceNVIDIA Shield TVOperating SystemAndroid My Question or IssueWhen I try to use the google assistant to play music on my NVIDIA shield TV either directly through the remote or through one of my google home devices (hub...
Plan Premium Family Country USA Device NVIDIA Shield TV Operating System Android My Question or Issue When I try to use the google assistant to play music on my NVIDIA shield...
718 Views
0 replies
1 likes
Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay PlanPremiumCountryGermany DeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue
Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay Plan Premium Country Germany Device Samsung g...
Composer
8088 Views
1 replies
1 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 pieSpotify Version 8.4.97.807 My Question or IssueI can't follow artists anymore, I press the follow button on any artist's page and it turns on the circle green and ...
Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Android 9 pie Spotify Version 8.4.97.807 My Question or Issue I can't follow artists anymore, I pres...
434 Views
0 replies
0 likes
Plan - Paid subscriptionCountry - USADevice - Samsung Galaxy 7Operating System - Android Oreo My Question or IssueFor the last month or so, Spotify no longer remembers my log in information. So everytime I want to listen to Spotify, it makes me log i...
Plan - Paid subscription Country - USA Device - Samsung Galaxy 7 Operating System - Android Oreo My Question or Issue For the last month or so, Spotify no longer...
Visitor
2809 Views
2 replies
0 likes
I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Very High setting only applicable when listening throu...
I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Ver...
525 Views
0 replies
0 likes
PlanFreeCountryIndiaDeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueSpotify is consistanty leading the battery drain list but is also draining battery even when not in use at all (foreground or background).Please see attached sc...
Plan Free Country India Device Samsung Galaxy A50 Operating System Android 9 My Question or Issue Spotify is consistanty leading the battery drain list but is also draining battery e...
834 Views
0 replies
0 likes
PlanPremiumCountry U.S of ADeviceGalaxy Note 8Operating SystemAndroid OreoSpotify Version8.4.97.807 My Question or IssueWhen using the app and I select "Your Library", I see an ad for Hulu. I am not interested and would like for this to stop popping ...
Plan Premium Country U.S of A Device Galaxy Note 8 Operating System Android Oreo Spotify Version 8.4.97.807 My Question or Issue When using the app and I select "Your Li...
Spotify Legend
1007 Views
2 replies
1 likes
PlanPremiumCountryTurkeyDeviceLG G4cOperating SystemAndroid 6.0 My Question or IssueI can't find some songs on my ''Liked Songs'' playlist by using ''Find in Liked Songs''. I tried to re-add those songs to my playlist but I still can't find. I can fi...
Plan Premium Country Turkey Device LG G4c Operating System Android 6.0 My Question or Issue I can't find some songs on my ''Liked Songs'' playlist by using ''Find in Liked Songs''. I...
Casual Listener
672 Views
1 replies
0 likes
