Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375541 Views

541 replies

34 likes

Account
Free
  • 375541 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

Superuser Contribution How many songs has a playlist

PlanPremium familiarCountryEspañaDeviceHuawei P20 proOperating SystemAndroid Oreo My Question or IssueHow can I know how many songs does a playlist have? I used to see it under the name of the playlist. After last actualization, it's no more availabl...

Casual Listener

  Plan Premium familiar Country España Device Huawei P20 pro Operating System Android Oreo   My Question or Issue How can I know how many songs does a playlist have? I used ...

Guido

Spotify Legend

2349 Views

2 replies

0 likes

  • 2349 Views
  • 2 replies
  • 0 likes

Superuser Contribution Layout issue

I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one. Is this supposed to happen? Now my artist listing...

Casual Listener

I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one...

Guido

Spotify Legend

756 Views

5 replies

0 likes

  • 756 Views
  • 5 replies
  • 0 likes

Superuser Contribution Issues logging in on phone

PlanPremiumCountry DeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant seem to log in on the app on my phone. I get the log in page open and click sign in but then it pops up that im not online and to connec...

Newbie

Plan Premium Country   Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant seem to log in on the app on my phone. I get the l...

Guido

Spotify Legend

427 Views

1 replies

1 likes

  • 427 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bug on my Galaxy S10 Spotify App

Bug ReportPlanFreeCountryUKDeviceGalaxy S10+Operating SystemAndroid P My Question or IssueWhen using the app, it works perfectly fine, however, when leaving the app and going back to the app, an add pop-up appears. However, I cannot close this. I can...

Regular

Bug Report Plan Free Country UK Device Galaxy S10+ Operating System Android P   My Question or Issue When using the app, it works perfectly fine, however, when leaving the app and goi...

Guido

Spotify Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Android Notification

PlanPremiumCountry DeviceLG G7 ThinQOperating SystemAndroid Oreo My Question or Issuewhen i start to listen to song on other device like my pc, it appears on my cellphone a notification showing whats been played, is there any way to disable that?

Newbie

Plan Premium Country   Device LG G7 ThinQ Operating System Android Oreo   My Question or Issue when i start to listen to song on other device like my pc, it appears on my cellphon...

songassistant

Composer

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Cant find my sccount to close it

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

songassistant

Composer

378 Views

1 replies

0 likes

For adroid
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Searching

Family PlanPremiumCountry: Canada DeviceGalaxy S8 My Question or IssueAfter the latest update, i'm unable to search for songs in my playlist. The playlist search bar no longer exists. Just wondering if this is a common issue, if not, how do i fix it?

Newbie

  Family Plan Premium Country: Canada   Device Galaxy S8   My Question or Issue After the latest update, i'm unable to search for songs in my playlist. The playlist search b...

songassistant

Composer

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Upgraded to premium and problems started

So I upgraded to premium 5 days ago and all these features stopped working:- I no longer get daily mix playlist, I just have 1 and it hasnt updated since the upgrade- The like/dislike buttons disappeared, I only have the like button now- Whenever I c...

Newbie

So I upgraded to premium 5 days ago and all these features stopped working: - I no longer get daily mix playlist, I just have 1 and it hasnt updated since the upgrade - The like/dislike buttons dis...

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Podcast List not remembering current episode position

PlanPremium CountryAustralia DeviceMotorola G7 Plus - 2019 Model Operating SystemAndroid 9 Pie My Question or IssueSince a recent update, the podcast list is not working as it used to. It used to be automatically scroll to the current position in the...

Newbie

Plan Premium   Country Australia   Device Motorola G7 Plus - 2019 Model   Operating System Android 9 Pie   My Question or Issue Since a recent update, the podcast lis...

432 Views

0 replies

5 likes

  • 432 Views
  • 0 replies
  • 5 likes

Spotify App (Android) Crashing

My spotify app on my android device keeps crashing and restarting itself constantly. I've tried reinstalling the app several times, logging out of all my devices, but it's still happening. I can't even navigate the app without it restarting every 1-2...

Newbie

My spotify app on my android device keeps crashing and restarting itself constantly. I've tried reinstalling the app several times, logging out of all my devices, but it's still happening. I can't ev...

278 Views

0 replies

3 likes

  • 278 Views
  • 0 replies
  • 3 likes

Mobile daa is used even when disabled

PlanPremiumCountryNetherlandsDeviceMoto G5 PlusOperating SystemAndroidMy Question or IssueI disable the mobile data but still the app consumes it. I can access/listen/stream to any music so that the mobile data is consumed! This happens only after th...

Casual Listener

Plan Premium Country Netherlands Device Moto G5 Plus Operating System Android My Question or Issue I disable the mobile data but still the app consumes it. I can access/listen/stream to any ...

269 Views

0 replies

0 likes

mobile data
  • 269 Views
  • 0 replies
  • 0 likes

Spotify continues to play during phone calls

I have a Pixel 3 XL and every time I receive a phone call while listening to Spotify whether it's on Facebook Messenger or from the phone it self, Spotify continues to play while I talk. In order to stop it from playing I have to continuously close t...

Newbie

I have a Pixel 3 XL and every time I receive a phone call while listening to Spotify whether it's on Facebook Messenger or from the phone it self, Spotify continues to play while I talk. In order to ...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Weird Local Song Bug

PlanPremiumCountryCADeviceSamsung Galaxy S8Operating System(Android 9 Pie)(One UI) My Question or IssueI have local songs that I synced from my computer to my phone. But for some reason sometimes those local songs turn grey. This happens at random an...

Newbie

  Plan Premium Country CA Device Samsung Galaxy S8 Operating System (Android 9 Pie)(One UI)   My Question or Issue I have local songs that I synced from my computer to my phone. ...

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

Chromecast unusable

UK, free account user nexus 6p running android 9 spotify app version 8.5.8.562 chromecast firmware 1.39.154182 Streaming to chromecast from other apps is working fine but Spotify fails every time. I have tried clearing the app data. I've restarted my...

Casual Listener

UK, free account user nexus 6p running android 9 spotify app version 8.5.8.562 chromecast firmware 1.39.154182 Streaming to chromecast from other apps is working fine but Spotify fails every time. I ...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant find my Podcasts

Hello everybody,I got a problem with my podcasts on my Smartphone. So, on my PC, everything is okay, i got the "Podcast"-point on the right side, i can see all my podcasts there. But on my phone, this point simply doesnt exist. I´m only able to searc...

Newbie

Hello everybody, I got a problem with my podcasts on my Smartphone. So, on my PC, everything is okay, i got the "Podcast"-point on the right side, i can see all my podcasts there. But on my phone, t...

Jemi

Spotify Legend

737 Views

1 replies

0 likes

bug
problem
  • 737 Views
  • 1 replies
  • 0 likes

Songs stop playing in the middle of the songs then skipping to an unknown playlist

Today I encountered the following issues with Huawei P20 with the most updated version of Spotify. 1) my selected songs were played for several seconds/ minutes then stopped in the middle of the song even though I did not touch any buttons. After try...

Newbie

Today I encountered the following issues with Huawei P20 with the most updated version of Spotify. 1) my selected songs were played for several seconds/ minutes then stopped in the middle of the song...

801 Views

0 replies

3 likes

  • 801 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Spotify crashes the phone

PlanPremiumCountryUKDeviceSamsung s8Operating SystemAndroid P My Question or IssueAfter the new update, the app doesn't launch and was stuck at the loading screen with the spotify logo. Thereafter, I tried closing the app and it bricks my phone up, h...

Casual Listener

  Plan Premium Country UK Device Samsung s8 Operating System Android P   My Question or Issue After the new update, the app doesn't launch and was stuck at the loading screen wit...

nicnang

Casual Listener

1059 Views

2 replies

0 likes

  • 1059 Views
  • 2 replies
  • 0 likes

Superuser Contribution Waze banner still active despite being turned off

I have toggled off Waze in settings (Android Samsung Galaxy 8 user). I do not own the Waze app. The banner will not disappear.PlanPremium, v.8.5.7.999Country Device Android Samsung Galaxy 8.0Operating SystemAndroid Oreo My Question or Issue

Newbie

I have toggled off Waze in settings (Android Samsung Galaxy 8 user). I do not own the Waze app. The banner will not disappear. Plan Premium, v.8.5.7.999 Country   Device  Android Sams...

Jemi

Spotify Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Instagram Stories - Music

Hey! I can't add songs from my Spotify account to my Instagram stories. Both apps are updated to the latest version and I've tried uninstalling them and installing them again. But nothing works. Any ideas? Plan: PremiumCountry: SwedenDevice:Sony Xper...

Casual Listener

Hey! I can't add songs from my Spotify account to my Instagram stories. Both apps are updated to the latest version and I've tried uninstalling them and installing them again. But nothing works. Any ...

Rackareeen

Casual Listener

623 Views

2 replies

0 likes

  • 623 Views
  • 2 replies
  • 0 likes

Superuser Contribution Moto X4 Android 9 Bluetooth steering wheel controls not working

PlanPremiumCountryUSADeviceMotorla X4Operating SystemAndroid 9 PieVersion: PPW29.**bleep**-39-1(It's automatically censoring sixty9 up above)Spotify Version8.5.0.735Car2013 Toyota Prius My Question or IssueI'm not quite sure what triggered this probl...

Casual Listener

Plan Premium Country USA Device Motorla X4 Operating System Android 9 Pie Version: PPW29.**bleep**-39-1 (It's automatically censoring sixty9 up above) Spotify Version 8.5.0.735 Car 2013 ...

sathor

Newbie

1756 Views

4 replies

1 likes

  • 1756 Views
  • 4 replies
  • 1 likes