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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387779 Views

545 replies

34 likes

Account
Free
  • 387779 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

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  • 7 likes

Mobile daa is used even when disabled

PlanPremiumCountryNetherlandsDeviceMoto G5 PlusOperating SystemAndroidMy Question or IssueI disable the mobile data but still the app consumes it. I can access/listen/stream to any music so that the mobile data is consumed! This happens only after th...

Casual Listener

Plan Premium Country Netherlands Device Moto G5 Plus Operating System Android My Question or Issue I disable the mobile data but still the app consumes it. I can access/listen/stream to any ...

279 Views

0 replies

0 likes

mobile data
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Spotify continues to play during phone calls

I have a Pixel 3 XL and every time I receive a phone call while listening to Spotify whether it's on Facebook Messenger or from the phone it self, Spotify continues to play while I talk. In order to stop it from playing I have to continuously close t...

Newbie

I have a Pixel 3 XL and every time I receive a phone call while listening to Spotify whether it's on Facebook Messenger or from the phone it self, Spotify continues to play while I talk. In order to ...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Weird Local Song Bug

PlanPremiumCountryCADeviceSamsung Galaxy S8Operating System(Android 9 Pie)(One UI) My Question or IssueI have local songs that I synced from my computer to my phone. But for some reason sometimes those local songs turn grey. This happens at random an...

Newbie

  Plan Premium Country CA Device Samsung Galaxy S8 Operating System (Android 9 Pie)(One UI)   My Question or Issue I have local songs that I synced from my computer to my phone. ...

235 Views

0 replies

0 likes

  • 235 Views
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Chromecast unusable

UK, free account user nexus 6p running android 9 spotify app version 8.5.8.562 chromecast firmware 1.39.154182 Streaming to chromecast from other apps is working fine but Spotify fails every time. I have tried clearing the app data. I've restarted my...

Casual Listener

UK, free account user nexus 6p running android 9 spotify app version 8.5.8.562 chromecast firmware 1.39.154182 Streaming to chromecast from other apps is working fine but Spotify fails every time. I ...

366 Views

0 replies

0 likes

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Superuser Contribution Cant find my Podcasts

Hello everybody,I got a problem with my podcasts on my Smartphone. So, on my PC, everything is okay, i got the "Podcast"-point on the right side, i can see all my podcasts there. But on my phone, this point simply doesnt exist. I´m only able to searc...

Newbie

Hello everybody, I got a problem with my podcasts on my Smartphone. So, on my PC, everything is okay, i got the "Podcast"-point on the right side, i can see all my podcasts there. But on my phone, t...

Jemi

Spotify Legend

747 Views

1 replies

0 likes

bug
problem
  • 747 Views
  • 1 replies
  • 0 likes

Songs stop playing in the middle of the songs then skipping to an unknown playlist

Today I encountered the following issues with Huawei P20 with the most updated version of Spotify. 1) my selected songs were played for several seconds/ minutes then stopped in the middle of the song even though I did not touch any buttons. After try...

Newbie

Today I encountered the following issues with Huawei P20 with the most updated version of Spotify. 1) my selected songs were played for several seconds/ minutes then stopped in the middle of the song...

813 Views

0 replies

3 likes

  • 813 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Spotify crashes the phone

PlanPremiumCountryUKDeviceSamsung s8Operating SystemAndroid P My Question or IssueAfter the new update, the app doesn't launch and was stuck at the loading screen with the spotify logo. Thereafter, I tried closing the app and it bricks my phone up, h...

Casual Listener

  Plan Premium Country UK Device Samsung s8 Operating System Android P   My Question or Issue After the new update, the app doesn't launch and was stuck at the loading screen wit...

nicnang

Casual Listener

1073 Views

2 replies

0 likes

  • 1073 Views
  • 2 replies
  • 0 likes

Superuser Contribution Waze banner still active despite being turned off

I have toggled off Waze in settings (Android Samsung Galaxy 8 user). I do not own the Waze app. The banner will not disappear.PlanPremium, v.8.5.7.999Country Device Android Samsung Galaxy 8.0Operating SystemAndroid Oreo My Question or Issue

Newbie

I have toggled off Waze in settings (Android Samsung Galaxy 8 user). I do not own the Waze app. The banner will not disappear. Plan Premium, v.8.5.7.999 Country   Device  Android Sams...

Jemi

Spotify Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Instagram Stories - Music

Hey! I can't add songs from my Spotify account to my Instagram stories. Both apps are updated to the latest version and I've tried uninstalling them and installing them again. But nothing works. Any ideas? Plan: PremiumCountry: SwedenDevice:Sony Xper...

Casual Listener

Hey! I can't add songs from my Spotify account to my Instagram stories. Both apps are updated to the latest version and I've tried uninstalling them and installing them again. But nothing works. Any ...

Rackareeen

Casual Listener

631 Views

2 replies

0 likes

  • 631 Views
  • 2 replies
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Superuser Contribution Moto X4 Android 9 Bluetooth steering wheel controls not working

PlanPremiumCountryUSADeviceMotorla X4Operating SystemAndroid 9 PieVersion: PPW29.**bleep**-39-1(It's automatically censoring sixty9 up above)Spotify Version8.5.0.735Car2013 Toyota Prius My Question or IssueI'm not quite sure what triggered this probl...

Casual Listener

Plan Premium Country USA Device Motorla X4 Operating System Android 9 Pie Version: PPW29.**bleep**-39-1 (It's automatically censoring sixty9 up above) Spotify Version 8.5.0.735 Car 2013 ...

sathor

Newbie

1784 Views

4 replies

1 likes

  • 1784 Views
  • 4 replies
  • 1 likes

Superuser Contribution Bluetooth car issue

Hi all, I have a problem with Spotify while I'm using my Note 9 with Bluetooth car. When I connect my phone to car's Bluetooth, I can only listen downloaded tracks because my internet connection stops working and can't find some other tracks (not dow...

Casual Listener

Hi all, I have a problem with Spotify while I'm using my Note 9 with Bluetooth car. When I connect my phone to car's Bluetooth, I can only listen downloaded tracks because my internet connection stop...

Carl46

Casual Listener

1459 Views

5 replies

0 likes

  • 1459 Views
  • 5 replies
  • 0 likes

Superuser Contribution Error reporting explicit content

PlanPremiumCountryUSADeviceBlackBerry KEY2Operating SystemAndroid 8.1.0 My IssueWhen trying to report explicit content, I get an error. Screenshot attached. Been hapening for a few weeks now.

Casual Listener

Plan Premium Country USA Device BlackBerry KEY2 Operating System Android 8.1.0   My Issue When trying to report explicit content, I get an error. Screenshot attached. Been hapening for...

Jemi

Spotify Legend

641 Views

3 replies

0 likes

  • 641 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where is my songs submenu in this new update ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI like the new interface for Android but where did u leave my songs menu ? I don't want to li...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I like ...

Jemi

Spotify Legend

1067 Views

3 replies

3 likes

Android
my songs
new interface
Update
  • 1067 Views
  • 3 replies
  • 3 likes

Daily mix only in one language

PlanFreeCountryIsraelDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueHi, im speaking 2 languages, and i've added singers and songs to my favourites feom both languages. However, i always get 4 daily mixes which one of them is comp...

Newbie

Plan Free Country Israel Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue Hi, im speaking 2 languages, and i've added singers and songs to my favourites feom b...

dinomight

Spotify Star

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Solved!! No discover weekly this Monday??

Plan PremiumCountrySwitzerland DeviceSamsung Galaxy 8Operating System Android 9 My Question or IssueNo discover weekly this Monday??

Casual Listener

Plan Premium Country Switzerland  Device Samsung Galaxy 8 Operating System  Android 9   My Question or Issue No discover weekly this Monday??

dinomight

Spotify Star

607 Views

1 replies

2 likes

  • 607 Views
  • 1 replies
  • 2 likes

[Android][Other] Local files on desktop won't sync with Android Tablet

I tried uninstalling every app and program on my desktop, cell phone and tablet. My local files, that are originally on my desktop (Windows 10), sync with my cell phone (Android on Pixel 2). For some reason, the same files won't sync with my tablet (...

Music Fan

I tried uninstalling every app and program on my desktop, cell phone and tablet. My local files, that are originally on my desktop (Windows 10), sync with my cell phone (Android on Pixel 2). For some...

329 Views

0 replies

0 likes

Android
Other
  • 329 Views
  • 0 replies
  • 0 likes

Bring back the search function at the top of playlists

For a long while now the search feature in a playlist have been hidden away in a menu for no reason what so ever. Before it was just right at the top. You swipe down and you press a thing at the top, you search for what ever song you want and boom ur...

Regular

For a long while now the search feature in a playlist have been hidden away in a menu for no reason what so ever. Before it was just right at the top. You swipe down and you press a thing at the top,...

625 Views

0 replies

1 likes

  • 625 Views
  • 0 replies
  • 1 likes

Cannot repeat track only playlist with Bose soundtouch 30 III with Wlan

I have this problem by using my Bose soundtouch with my wireless lan connection. I can only repeat the playlist but not a single track. This problem isn't there if I use bluetooth.With bluetooth I can repeat a track too, PlanPremiumCountry germany De...

Regular

I have this problem by using my Bose soundtouch with my wireless lan connection. I can only repeat the playlist but not a single track.   This problem isn't there if I use bluetooth. With blu...

412 Views

0 replies

0 likes

  • 412 Views
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  • 0 likes

No Spotify app in the Galaxy App store for Samsung Gear Fit 2 Pro / Galaxy Watch

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueThe Spotify App for watches in the Samsung Galaxy Store is missing.I assume it has not been made available for the South African region yet. Please a...

Newbie

Plan Premium Country South Africa Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue The Spotify App for watches in the Samsung Galaxy Store is missing. I as...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

How come Back Previous Song doesn't work?

PlanFreeCountryUS DeviceSamsung Android phoneOperating SystemAndroid My Question or IssueI set my phone down in something sticky by accident when a great song was on. I picked it up to clean it, and I did something (no idea what) and it skipped, or t...

Casual Listener

Plan Free Country US   Device Samsung Android phone Operating System Android   My Question or Issue I set my phone down in something sticky by accident when a great song was on.&...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes