Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!! No Shuffle Button on ANDROID

Plan: FreeCountry: UKDevice: Samsung J3Operating System: ANDROIDMy Question or IssueIt's been asked 1000s of times before but none of the so called "solutions" seem to work.There is NO Shuffle button on ANDROIDOne post talked about "you can't UN-shuf...

Screenshot_20190329-071246_Spotify.jpg
  • Casual Listener
  • Plan: Free Country: UK Device: Samsung J3 Operating System: ANDROID My Question or Issue It's been asked 1000s of times before but none of the so called "solutions" seem to work. There ...
  • songassistant
  • Composer
  • 1744 Views
  • 1 replies
  • 0 likes
  • 1744 Views
  • 1 replies
  • 0 likes

Spotify premium with google play prepaid card

Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay PlanPremiumCountryGermany DeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue

  • Newbie
  • Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay  Plan Premium Country Germany  Device Samsung g...
  • songassistant
  • Composer
  • 7854 Views
  • 1 replies
  • 1 likes
  • 7854 Views
  • 1 replies
  • 1 likes

Solved!! No repeat/shuffle option

PlanFreeCountry India Device LenovoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no shuffle/repeat button on my spotify. Please help as this is causing much trouble as I am unable to repeat a song or a playlist.

  • Casual Listener
  •   Plan Free Country India   Device Lenovo Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There is no shuffle/repeat button on my spotif...
  • Safia18
  • Casual Listener
  • 2913 Views
  • 4 replies
  • 0 likes
  • 2913 Views
  • 4 replies
  • 0 likes

Unable to change track from steering wheel

PlanPremiumCountryThailandDeviceSamsung Galaxy S10+Operating SystemAndroid 9.0 My Question or IssueI'm using BMW 3 series (with iDrive 6) and was able to skip track using steering wheel control when I was using iPhone X (iOS 12). However, I can't do ...

  • Newbie
  • Plan Premium Country Thailand Device Samsung Galaxy S10+ Operating System Android 9.0   My Question or Issue I'm using BMW 3 series (with iDrive 6) and was able to skip track using ste...
  • 1147 Views
  • 0 replies
  • 3 likes
  • Android 9
    BMW
    BMW and Spotify
    BMW Connected
    BMW integration
    Samsung
  • 1147 Views
  • 0 replies
  • 3 likes

Compartir lo que escucho en Instagram storys

PlanPremiumCountryUruguayDeviceHuawei Y9 2019Operating SystemAndroid Oreo 8 My Question or IssueNo me aparece la opción de compartir lo que estoy escuchando en mis historias de Instagram. Tengo la versión más reciente de ambas aplicaciones, y ya prob...

  • Regular
  • Plan Premium Country Uruguay Device Huawei Y9 2019 Operating System Android Oreo 8   My Question or Issue No me aparece la opción de compartir lo que estoy escuchando en mis historias ...
  • nicolle_490
  • Regular
  • 1381 Views
  • 2 replies
  • 2 likes
  • 1381 Views
  • 2 replies
  • 2 likes

Android app only showing me the free version even though I have premium

PlanPremiumCountryUKDeviceHuawei Honor 10Operating SystemAndroid 9 My Question or IssueI have a student premium account and everything was fine up until about 4 weeks ago when the app changed how it looked and I have since found out it is the way fre...

  • Casual Listener
  • Plan Premium Country UK Device Huawei Honor 10 Operating System Android 9   My Question or Issue I have a student premium account and everything was fine up until about 4 weeks ago whe...
  • Kamran
  • Composer
  • 1231 Views
  • 4 replies
  • 1 likes
  • Android
    Free
    Premium
  • 1231 Views
  • 4 replies
  • 1 likes

"More like Artist/Playlist" section stuck on one artist for the past month

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s6 EdgeOperating SystemAndroid My Question or IssueI listened to the band "whoo" once a couple months ago and my "more like artist" section on the home screen has been stuck on "More like whoo" ever...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy s6 Edge Operating System Android   My Question or Issue I listened to the band "whoo" once a couple months ago and my "more lik...
  • Heyh
  • Regular
  • 905 Views
  • 3 replies
  • 2 likes
  • 905 Views
  • 3 replies
  • 2 likes

downloaded songs get delated after any phone update

PlanPremium DeviceSamsung galaxy S9Operating Systemandroid 9 My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that ...

  • Regular
  •   Plan Premium   Device Samsung galaxy S9 Operating System android 9   My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get del...
  • 308 Views
  • 0 replies
  • 1 likes
  • 308 Views
  • 0 replies
  • 1 likes

Why is Spotify all of a sudden requiring me to log in every single day!?

Plan - Paid subscriptionCountry - USADevice - Samsung Galaxy 7Operating System - Android Oreo My Question or IssueFor the last month or so, Spotify no longer remembers my log in information. So everytime I want to listen to Spotify, it makes me log i...

  • Newbie
  • Plan - Paid subscription Country - USA Device - Samsung Galaxy 7 Operating System - Android Oreo   My Question or Issue For the last month or so, Spotify no longer...
  • xoholo
  • Composer
  • 1118 Views
  • 1 replies
  • 0 likes
  • 1118 Views
  • 1 replies
  • 0 likes

Cannot use Google Assistant on NVIDIA Shield

PlanPremium FamilyCountryUSADeviceNVIDIA Shield TVOperating SystemAndroid My Question or IssueWhen I try to use the google assistant to play music on my NVIDIA shield TV either directly through the remote or through one of my google home devices (hub...

  • Regular
  •   Plan Premium Family Country USA Device NVIDIA Shield TV Operating System Android   My Question or Issue When I try to use the google assistant to play music on my NVIDIA shield...
  • 569 Views
  • 0 replies
  • 1 likes
  • 569 Views
  • 0 replies
  • 1 likes

Follow artists not working

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 pieSpotify Version 8.4.97.807 My Question or IssueI can't follow artists anymore, I press the follow button on any artist's page and it turns on the circle green and ...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Android 9 pie Spotify Version 8.4.97.807   My Question or Issue I can't follow artists anymore, I pres...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Downloads gone after reboot

PlanPremiumCountryGermanyDeviceMoto Z2 PlayOperating SystemAndroid 8.0, February patch My Question or IssueFor the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play t...

  • Regular
  • Plan Premium Country Germany Device Moto Z2 Play Operating System Android 8.0, February patch   My Question or Issue For the last two versions, Spotify refuses to remember downloaded p...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Galaxy S9+ Crashes when using Spotify app

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid P My Question or IssueWhenever I open Spotify on my phone I can use it fine until my screen timesout. Then when I try to turn my screen back on it goes black, flahes, and then resta...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android P   My Question or Issue Whenever I open Spotify on my phone I can use it fine until my screen timesout. The...
  • yooc53
  • Casual Listener
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Spotify + Android Pie- app crashes, can't swap songs remotely, pausing songs

PlanPremiumCountry SwedenDeviceGalaxy s9+Operating SystemAndroid Pie My Question or Issue Issues are stated in the topic. The app crashes every now and then auto opens itself when it does. Music pauses every now and then. Seems to be related to the c...

  • Gig Goer
  • Plan Premium Country  Sweden Device Galaxy s9+ Operating System Android Pie   My Question or Issue  Issues are stated in the topic.   The app crashes every now and the...
  • yooc53
  • Casual Listener
  • 3402 Views
  • 13 replies
  • 10 likes
  • 3402 Views
  • 13 replies
  • 10 likes

[Music] HiFi Quality - Lossless Streaming 16bit 44.1khz

I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Very High setting only applicable when listening throu...

  • Newbie
  • I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Ver...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Podcasts and old android versions

What is the oldest Spotify version that supports Podcast feature for Android 4.0.4 (Ice Cream Sandwich)?Spotify version which i get for my phone (Samsung GT-S7560) from Google play (1.2.5.3) doesnt have podcasts feature.

  • Casual Listener
  • What is the oldest Spotify version that supports Podcast feature for Android 4.0.4 (Ice Cream Sandwich)? Spotify version which i get for my phone (Samsung GT-S7560) from Google play (1.2.5.3) doesnt...
  • buxlt
  • Casual Listener
  • 1544 Views
  • 1 replies
  • 0 likes
  • 1544 Views
  • 1 replies
  • 0 likes

Battery drain even when not using spotify at all.

PlanFreeCountryIndiaDeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueSpotify is consistanty leading the battery drain list but is also draining battery even when not in use at all (foreground or background).Please see attached sc...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue Spotify is consistanty leading the battery drain list but is also draining battery e...
  • 639 Views
  • 0 replies
  • 0 likes
  • 639 Views
  • 0 replies
  • 0 likes

Solved!! My library only has playlists and albums and looks different to what it should

PhoneSamsung S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Please help

  • Regular
  • Phone Samsung S7 Edge Operating System Android 8.0.0   My Question or Issue  Please help
  • geraltofrivia78
  • Newbie
  • 9016 Views
  • 16 replies
  • 11 likes
  • Android 8
    phone
    Samsung Galaxy S7 Edge
  • 9016 Views
  • 16 replies
  • 11 likes

Spotify Playing the Wrong Song

PlanFreeCountryCanada Samsung Galaxy S6Operating SystemAndriod My Question or IssueI'm a Spotify Artist who uploaded a couple of songs, then posted the link to them on social media. I'm told that a user clicks on the link, goes through the hastle of ...

  • Newbie
  • Plan Free Country Canada   Samsung Galaxy S6 Operating System Andriod   My Question or Issue I'm a Spotify Artist who uploaded a couple of songs, then posted the link to them on s...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Is there any way to make scrolling through a large playlist faster?

PlanPremiumCountryUSADeviceSamsung Galaxy note 9Operating SystemAndroid My Question or IssueThe scroll bar is so skinny especially with the curved edges that most phones have now days I always have a problem using it and normally end up just clicking...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy note 9 Operating System Android   My Question or Issue The scroll bar is so skinny especially with the curved edges that most phones have...
  • 880 Views
  • 0 replies
  • 0 likes
  • 880 Views
  • 0 replies
  • 0 likes