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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27888 Views
  • 59 replies
  • 23 likes
  • 27888 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870425 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870425 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

No amount of explicit words could describe how terrible this update is.

PlanPremium DeviceAndroid My Question or IssueWhy would I ever pay for another month of this when I can't even play my DOWNLOADED MUSIC BY ARTIST. Would you like me to take the time to make a playlist for each of the hundreds of artists I've download...

  • Newbie
  •   Plan Premium   Device Android   My Question or Issue Why would I ever pay for another month of this when I can't even play my DOWNLOADED MUSIC BY ARTIST. Would you like me to...
  • ArcticMe
  • Music Fan
  • 534 Views
  • 1 replies
  • 1 likes
  • 534 Views
  • 1 replies
  • 1 likes

Yeni oynatılıyor arayüzü

Android turtası (9.0) General Mobile Gm8 TürkiyeYeni şimdi oynatılıyorken gelsin artık. Ne zaman gelicek. Yeni oynatılıyor arayüzü çok güzel. Artık android için yayınlansın. Uygulamaya yeni güncellemede gel hafta bu hafta. Sabırsızlıkla bekliyorum.

  • Regular
  • Android turtası (9.0)  General Mobile Gm8  Türkiye Yeni şimdi oynatılıyorken gelsin artık. Ne zaman gelicek. Yeni oynatılıyor arayüzü çok güzel. Artık android için yayınlansın. Uygulamay...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Android current song same as last played song from computer

I used to be an iPhone user, and I have a Premium Spotify account. I listen to a Commute playlist on repeat during my commute, and while at work I listen to whatever on my computer. When it was time to go home, I hit the media button in my car, and S...

  • Regular
  • I used to be an iPhone user, and I have a Premium Spotify account. I listen to a Commute playlist on repeat during my commute, and while at work I listen to whatever on my computer. When it was time ...
  • 300 Views
  • 0 replies
  • 0 likes
  • Android
  • 300 Views
  • 0 replies
  • 0 likes

artists missing from library

PlanPremiumDevicexiaomi My Question or Issue Hi.most of my artists have dissaeared from my library, yet, the songs and albums are still there.it seems like i can no longer see in the "artists" category all the artists i have save songs by, but only t...

  • Casual Listener
  • Plan Premium Device xiaomi  My Question or Issue  Hi. most of my artists have dissaeared from my library, yet, the songs and albums are still there. it seems like i can no longer see...
  • jrbolkesjo
  • Newbie
  • 6373 Views
  • 13 replies
  • 27 likes
  • 6373 Views
  • 13 replies
  • 27 likes

Music stops when phone auto locks

PlanPremiumCountryIrelandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo It started with the most recent update. When in car mode and outside of it. In car mode, when the phone auto locks the music stops and I can no longer control my phone using ...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy 9 Operating System Android Oreo   It started with the most recent update. When in car mode and outside of it. In car mode, when t...
  • Nico
  • Community Legend
  • 1611 Views
  • 3 replies
  • 1 likes
  • 1611 Views
  • 3 replies
  • 1 likes

Solved!! No Shuffle Button Appearing

I gave tried everything but I can't see any shuffle button in now playing songs.I even reinstalled the app.Please help!

  • Newbie
  •   I gave tried everything but I can't see any shuffle button in now playing songs. I even reinstalled the app. Please help!  
  • Nico
  • Community Legend
  • 2313 Views
  • 1 replies
  • 0 likes
  • 2313 Views
  • 1 replies
  • 0 likes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryCosta rica DeviceHuawei P10Operating System8.0 My Question or IssueHello I cant find the spotify app on the Galaxy store active watch

  • Newbie
  •   Plan Premium Country Costa rica  Device Huawei P10 Operating System 8.0   My Question or Issue Hello  I cant find the spotify app on the Galaxy  store&nbsp...
  • Nico
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Samsung Galaxy Watch offline download size

PlanPremiumCountryNorway DeviceSamsung Galaxy WatchOperating SystemAndroid/Tizen My Question or IssueI updated my watch to the latest firmware, and as usual I had to re-download the playlist I use for offline storage in the Spotify app.Now, I have no...

  • Regular
  • Plan Premium Country Norway   Device Samsung Galaxy Watch Operating System Android/Tizen   My Question or Issue I updated my watch to the latest firmware, and as usual I had to r...
  • Borgelin
  • Regular
  • 791 Views
  • 1 replies
  • 1 likes
  • 791 Views
  • 1 replies
  • 1 likes

Solved!! [Troubleshoot] Album cover loading and download problems

PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroidVersion: 8.4.97.807My Question or IssueAlbum cover art isn't loading with listening window, downloading new songs can range from slow to basically unresponsive, and loading for pl...

  • Visitor
  • Plan Premium Country United States Device LG K20 Plus Operating System Android Version: 8.4.97.807 My Question or Issue Album cover art isn't loading with listening window, downlo...
  • user-removed
  • Not applicable
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Pausing Problems on Android

PlanPremium with Hulu for studentsCountryUnited StatesDeviceSamsung Galaxy s7Operating SystemAndroid version 8.0.0 My Question or IssueHi all. I've been having this issue for the last couple months and it's really annoying. Basically, whatever I'm li...

  • Newbie
  • Plan Premium with Hulu for students Country United States Device Samsung Galaxy s7 Operating System Android version 8.0.0   My Question or Issue Hi all. I've been having this issue for...
  • 288 Views
  • 0 replies
  • 0 likes
  • Android
    Samsung
    Samsung Galaxy 7
  • 288 Views
  • 0 replies
  • 0 likes

Car Mode Automatically Changes Song When Phone Is Unlocked

PlanPremium CountryUnited States DeviceSamsung Galaxy s8 plus Operating SystemAndroid Oreo (8.0.0) My Question or IssueWhen I am using car mode, I select the song I want to listen to then lock my phone. When I unlock the phone, without touching the s...

  • Newbie
  • Plan Premium   Country United States   Device Samsung Galaxy s8 plus   Operating System Android Oreo (8.0.0)   My Question or Issue When I am using car mode, I s...
  • 914 Views
  • 0 replies
  • 0 likes
  • 914 Views
  • 0 replies
  • 0 likes

Spotify taking more space than it says

PlanPremiumDeviceOneplus one 64gb My Question or IssueI have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, but when k look in my phones setting spotify takes 22gb of space. What i...

  • Newbie
  • Plan Premium Device Oneplus one 64gb   My Question or Issue I have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, bu...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Android devices in different vlan

PlanPremiumCountryGermany DeviceLG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system Operating SystemAndroid 8.0.0, Windows 10 Pro My Question or Issue I have problem with the app over all androids devices at my home network. My wifi is i...

  • Newbie
  • Plan Premium Country Germany  Device LG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system  Operating System Android 8.0.0, Windows 10 Pro   My Question or Issue &...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Can't Display Artist Information On Spotify India

PlanFreeCountryINDIADeviceXiaomi Redmi Note 5Operating SystemAndriid My Question or IssueCan't view complete ARTIST INFORMATION OF ANY ARTIST

  • Casual Listener
  • Plan Free Country INDIA Device Xiaomi Redmi Note 5 Operating System Andriid   My Question or Issue Can't view complete ARTIST INFORMATION OF ANY ARTIST
  • __Neil_Isaac__
  • Casual Listener
  • 265 Views
  • 3 replies
  • 1 likes
  • 265 Views
  • 3 replies
  • 1 likes

Show saved albums only

PlanPremiumCountryLuxembourgDeviceSamsung Galaxy A6+Operating SystemAndroid Oreo My Question or IssueI have a problem in my Spotify app.When I want to listen to a saved album, for example Trench by Twenty One Pilots, I have to scroll through 100 Albu...

  • Newbie
  • Plan Premium Country Luxembourg Device Samsung Galaxy A6+ Operating System Android Oreo   My Question or Issue I have a problem in my Spotify app. When I want to listen to a save...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Favourite artists not found in india

PlanPremiumCountryIndia DeviceLGV20Operating SystemAndroid Oreo My Question or IssueThanks for launching in india finally.. I am a spotify India premium user... Unfortunately I don't see or able to play any songs of my fav artists like - Coldplay, Li...

  • Newbie
  • Plan Premium Country India   Device LGV20 Operating System Android Oreo   My Question or Issue Thanks for launching in india finally.. I am a spotify India premium user... U...
  • xoholo
  • Composer
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

App continues playing searched results even when search term is removed.

PlanPremiumCountryUK Device(Samsung Galaxy 9)Operating System(Android Oreo, ) Steps to replicate1. Log in to Android App2. Click Your Library3. Click Songs4. Pull down to activate Search Filter5. Type in search term6. Play a song from filtered result...

  • Regular
  •   Plan Premium Country UK   Device (Samsung Galaxy 9) Operating System (Android Oreo, )   Steps to replicate 1. Log in to Android App 2. Click Your Library 3. Click ...
  • 365 Views
  • 0 replies
  • 0 likes
  • Android
    filter
    Search
  • 365 Views
  • 0 replies
  • 0 likes

Android Auto - Spotify stucks on green loading cycle on Album screen

PlanPremiumCountryGERDeviceNokia 6.1Operating SystemAndroid 9 My Question or IssueSince August 2018, every time I want want to go to the "Albums" view on Spotify in Android Auto, I get the green loading cycle and spotify will remain loading.

  • Gig Goer
  • Plan Premium Country GER Device Nokia 6.1 Operating System Android 9   My Question or Issue Since August 2018, every time I want want to go to the "Albums" view on Spotify in Android A...
  • Nico
  • Community Legend
  • 331 Views
  • 4 replies
  • 0 likes
  • 331 Views
  • 4 replies
  • 0 likes

Solved!! Shuffle Play

PlanFreeCountry United StatesDeviceMoto EOperating SystemAndroid My Question or Issue I would like to get rid of shuffle play on my phone and I can't do it. There is literally no shuffle icon that I can click on. Hoever on my laptop, I have the optio...

  • Casual Listener
  • Plan Free Country  United States Device Moto E Operating System Android   My Question or Issue  I would like to get rid of shuffle play on my phone and I can't do it. There i...
  • Noah
  • Spotify Star
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

"No internet connection detected" while on WiFi

I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never encountered this on any other network. PlanFree/Prem...

  • Newbie
  • I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never e...
  • Nico
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes