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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6319 Views

0 replies

7 likes

  • 6319 Views
  • 0 replies
  • 7 likes

Spotify Car view Playlist restarts on screen timeout

PlanpremiumCountryUsaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueThe new cast view app started out fine. But when I play one of the Playlists it will start it and then randomly jump back to the first Playlist and first son...

Newbie

Planpremium Country Usa Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue The new cast view app started out fine. But when I play one of the Playlists i...

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
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Save an album, individual songs won't save any more

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was changed in a recent update, I find that when I save albums, the individua...

Newbie

Plan Premium Country Canada Device Samsung Galaxy S7   Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was cha...

roem

Casual Listener

1184 Views

1 replies

3 likes

  • 1184 Views
  • 1 replies
  • 3 likes

Return report.

PlanFree/PremiumCountry Device(Huawei Honor)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAccidentally pressed "Report Explicit Content". Can I cancel it?

Newbie

Plan Free/Premium Country   Device (Huawei Honor) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Accidentally pressed "Report Explicit Conten...

ElainaD

Composer

1497 Views

1 replies

0 likes

  • 1497 Views
  • 1 replies
  • 0 likes

Crown The Empire will not play.

None of the songs from Crown The Empire will play Spotify is up to date I uninstalled reinstalled cleared everything and still will not play will also not play on a web browser

Casual Listener

None of the songs from Crown The Empire will play Spotify is up to date I uninstalled reinstalled cleared everything and still will not play will also not play on a web browser

Nico

Community Legend

898 Views

3 replies

0 likes

  • 898 Views
  • 3 replies
  • 0 likes

Artwork over the car bluetooth infotainment system.

PlanPremiumCountryPoland DeviceXiaomi Redmi Note 5 Operating SystemAndroid 8.1.0Spotify 8.4.98.892My Question or IssueHello, I have an issue with my spotify over the bluetooth infotainment system. Car does playback from the spotify correctly, it disp...

Newbie

Plan Premium Country Poland  Device Xiaomi Redmi Note 5  Operating System Android 8.1.0 Spotify 8.4.98.892 My Question or Issue Hello,    I have an issue with my spoti...

598 Views

0 replies

2 likes

  • 598 Views
  • 0 replies
  • 2 likes

Superuser Contribution randomly switching to a different playlist

PlanPremium StudentCountryUSADevicePC Destktop and Laptop and iPhone--all my devicesOperating SystemWindows 10, iPhone My Question or IssueSpotify keeps switching to a different (the same every time) playlist after every song of the current playlist ...

Casual Listener

Plan Premium Student Country USA Device PC Destktop and Laptop and iPhone--all my devices Operating System Windows 10, iPhone   My Question or Issue Spotify keeps switching to a differ...

Guido

Spotify Legend

13732 Views

1 replies

2 likes

  • 13732 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Connect shows active listening on devices on different networks

PlanPremiumCountryCanadaDevicePixel 3LG G4Razer phoneWindows desktopsOperating SystemAndroid 8.1.0 (Oreo) - RazerAndroid 9 (Pie) - Pixel 3Windows 7Windows 10 My Question or IssueDuring the weekdays while my partner is using his phone (Razer) he will ...

Casual Listener

Plan Premium Country Canada Device Pixel 3 LG G4 Razer phone Windows desktops Operating System Android 8.1.0 (Oreo) - Razer Android 9 (Pie) - Pixel 3 Windows 7 Windows 10   My Que...

Guido

Spotify Legend

1517 Views

4 replies

0 likes

Spotify Connect Desktop
  • 1517 Views
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Superuser Contribution My Android phone won't connect to my pc via private wifi.

Hi, Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (and my other PC) through my home wifi. The only device that I ...

Newbie

Hi,   Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (an...

Guido

Spotify Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Lockscreen full screen artwork and controls

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 9 Pie My Question or IssueWhilst using the facial recognition and 'Smart lock screen notifications' feature, Spotify music controls on the lock screen are unusable without fi...

Casual Listener

Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 9 Pie   My Question or Issue Whilst using the facial recognition and 'Smart lock screen notifications...

Guido

Spotify Legend

4655 Views

3 replies

0 likes

  • 4655 Views
  • 3 replies
  • 0 likes

Superuser Contribution No reproduce todas las canciones en búsqueda / do not play all songs search

PlanPremiumCountryPanamá DeviceXiaomi Redmi Note 5 ProOperating SystemAndroid Oreo My Question or IssueAntes cuando estaba offline buscaba una canción /artista/álbum, y me aparecian muchos resultados y reproducia alguno, automáticamente las demás can...

Casual Listener

  Plan Premium Country Panamá  Device Xiaomi Redmi Note 5 Pro Operating System Android Oreo   My Question or Issue Antes cuando estaba offline buscaba una canción /arti...

Tunick96

Casual Listener

1172 Views

2 replies

0 likes

  • 1172 Views
  • 2 replies
  • 0 likes

These constant updates is a constant degradation

My Question or IssueWhy do spotify keep pushing updates that almost always are for the worst. The positioning of functions in the player in example. The "add to playlist" button is now up in the top right, making it hard to reach. Just to get to thes...

Casual Listener

My Question or Issue Why do spotify keep pushing updates that almost always are for the worst. The positioning of functions in the player in example. The "add to playlist" button is now up in the to...

731 Views

0 replies

3 likes

  • 731 Views
  • 0 replies
  • 3 likes

Spotify keeps crashing

PlanPremiumCountry DeviceLG K20Operating SystemAndroid My Question or IssueWhenever I try to use Google maps and lately my messaging app, Spotify crashes. It still shows as open in my apps but the widget disappears and the music stops playing. Often ...

Newbie

  Plan Premium Country   Device LG K20 Operating System Android    My Question or Issue Whenever I try to use Google maps and lately my messaging app, Spotify crashes. ...

Nico

Community Legend

1108 Views

1 replies

0 likes

  • 1108 Views
  • 1 replies
  • 0 likes

Interface Error with OnePlus6T

PlanPremiumCountryIndiaDeviceOneplus 6TOperating SystemAndroid Pie My Question or IssueSpotify Has multiple bugs and error on one plus 6T The application does not show "Song section" Artist, Album, Songs do not sync ( if song is downloaded under arti...

Casual Listener

Plan Premium Country India Device Oneplus 6T Operating System Android Pie     My Question or Issue Spotify Has multiple bugs and error on one plus 6T  The application does ...

318 Views

0 replies

0 likes

  • 318 Views
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Solved!! Music keeps getting deleted as Andriod phone syncs everyday

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid Oreo My Question or IssueHi peeps, my music keeps getting downloaded everyday. When looked at my offline devices, I noticed that my andriod devices is synced every day unlike my windows ...

Casual Listener

Plan Premium Country India Device Samsung M30 Operating System Android Oreo   My Question or Issue Hi peeps, my music keeps getting downloaded everyday. When looked at my offline ...

Arkim

Casual Listener

1073 Views

2 replies

0 likes

Troubleshooting
  • 1073 Views
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Superuser Contribution New look of Spotify When you are open song

PlanPremiumCountryBulgariaDeviceHuawei p20 proOperating SystemAndroid The new look of Spotify is ugly please help to get the old one

Newbie

Plan Premium Country Bulgaria Device Huawei p20 pro Operating System Android   The new look of Spotify is ugly please help to get the old one    

Guido

Spotify Legend

601 Views

1 replies

1 likes

  • 601 Views
  • 1 replies
  • 1 likes

Solved!! Behind the lyrics not working

PlanPremiumCountryEcuadorDeviceHuawei p smart 2019Operating SystemAndroid Pie My Question or IssueBehind the lyrics not working sometimes when you forward a song in beta version 8.5.0.735

Casual Listener

Plan Premium Country Ecuador Device Huawei p smart 2019 Operating System Android Pie   My Question or Issue Behind the lyrics not working sometimes when you forward a song in beta vers...

Nico

Community Legend

3144 Views

3 replies

0 likes

  • 3144 Views
  • 3 replies
  • 0 likes

Android apps page shows default Android icon, cannot launch specific song.

PlanPremiumCountryIn USA, using Canadian account.DevicePixel 1, 2 years old. Device is in dev mode, no dev options enabled.Operating SystemAndroid Pie, latest.My Question or IssueSee attached screenshot. Note the default Android icon with a small Spo...

Newbie

Plan Premium Country In USA, using Canadian account. Device Pixel 1, 2 years old. Device is in dev mode, no dev options enabled. Operating System Android Pie, latest. My Question or Issue Se...

565 Views

0 replies

0 likes

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Superuser Contribution Certain songs show up in my playlist but the song wont play

PlanFreeCountryUSADeviceHuawei Honor 6X and Windows computerOperating SystemWindows 10 and Android version 7.0 My Question or IssueI have been using Spotify for a long time now, about a few years, and for the past year certain songs are showing in my...

Newbie

Plan Free Country USA Device Huawei Honor 6X and Windows computer Operating System Windows 10 and Android version 7.0   My Question or Issue I have been using Spotify for a long time n...

Guido

Spotify Legend

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

[UI] Ugly Update

Plan: PremiumCountry: United KingdomDevice: Pumpkin Double DinOperating System: Android My Question or IssueApologies if this does not belong here, but I wanted to voice my thoughts on the recent update I got. Previously when my device was in the vie...

Music Fan

Plan: Premium Country: United Kingdom Device: Pumpkin Double Din Operating System: Android   My Question or Issue Apologies if this does not belong here, but I wanted to voi...

Kokkaz

Newbie

1221 Views

6 replies

7 likes

  • 1221 Views
  • 6 replies
  • 7 likes

Superuser Contribution Some songs will repeat 2-3 times without repeat one mode enabled

For the past month (at least), a lot of songs will repeat 2-3 times even if the repeat one mode is not enabled. For some reason, it doesn't seem to happen with every artists. I always use the shuffle mode and I use the repeat mode as well (not the re...

Newbie

For the past month (at least), a lot of songs will repeat 2-3 times even if the repeat one mode is not enabled. For some reason, it doesn't seem to happen with every artists. I always use the shuffle...

Guido

Spotify Legend

838 Views

1 replies

0 likes

  • 838 Views
  • 1 replies
  • 0 likes