Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
i have a premium account and use spotify from android. With the recent update, if I give a Like, the song is also automatically saved. First, these 2 features were separate. is there a solution for this? thank you
i have a premium account and use spotify from android. With the recent update, if I give a Like, the song is also automatically saved. First, these 2 features were separate. is there a solution for t...
399 Views
0 replies
0 likes
PlanFreeCountryAustralia DeviceOppo R11 Operating SystemAndroid My Question or IssueI don't have spotify when i try to search it in my galaxy watch app store?
Plan Free Country Australia Device Oppo R11 Operating System Android My Question or Issue I don't have spotify when i try to search it in my galaxy watch app store?
Community Legend
528 Views
1 replies
0 likes
I've been using the premium for family for about 4 months now. at first in my library i had four lists: playlists, artists, albums, and songs (these are my downloaded lists). a while ago an update occurred and the songs list disappeared on my mobile ...
I've been using the premium for family for about 4 months now. at first in my library i had four lists: playlists, artists, albums, and songs (these are my downloaded lists). a while ago an ...
Spotify Legend
1227 Views
1 replies
1 likes
When are you going to fix the spotify android app two old year bug that if doesn't allow to log in because the app is set to offline? The "solution" of reinstall and download again all your offline music is not a solution. Is an invitation to close t...
When are you going to fix the spotify android app two old year bug that if doesn't allow to log in because the app is set to offline? The "solution" of reinstall and download again all your ...
437 Views
0 replies
0 likes
PlanFree/PremiumCountryPortugalDeviceUlefone Armor 5Operating SystemAndroid Oreo 8.1 My Question or IssueWhen i download a playlist from another user i don't have to like all the musics, so i want to remove one or another song, i do not want to delet...
Plan Free/Premium Country Portugal Device Ulefone Armor 5 Operating System Android Oreo 8.1 My Question or Issue When i download a playlist from another user i don't have to lik...
527 Views
0 replies
0 likes
PlanPremiumCountryLatviaDeviceLG V30Operating SystemAndroid Oreo My Question or IssueI have downloaded the Spotify app on my brand new LG V30 (already had premium subscription because I have been using it previously on my Nexus 6) and experienced hug...
Plan Premium Country Latvia Device LG V30 Operating System Android Oreo My Question or Issue I have downloaded the Spotify app on my brand new LG V30 (already had premium subscr...
457 Views
0 replies
0 likes
All my playlists dissapear, instead, i have another playlists. What the f***just happened....?????
All my playlists dissapear, instead, i have another playlists. What the f***just happened....?????
Community Legend
411 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy S8+Operating SystemAndroid Pie Hey everyone, I made the switch from google music today as they seem to be nerfing the platform to move you over to youtube music. Anyway, I'm trying to get used to spotify, and I'm ...
Plan Premium Country Canada Device Galaxy S8+ Operating System Android Pie Hey everyone, I made the switch from google music today as they seem to be nerfing the platform to move you ...
Casual Listener
7303 Views
1 replies
1 likes
PlanPremiumCountryItalyDeviceMate 20, notebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi all,I read a lot of posts about playlist sorting (yes I know this is a painful topic) and I spent a lot of time googling around, but I'm not...
Plan Premium Country Italy Device Mate 20, notebook Operating System Android Oreo, Windows 10 My Question or Issue Hi all, I read a lot of posts about playlist sorting (yes I k...
Casual Listener
3955 Views
5 replies
11 likes
PlanPremiumCountryPortugalDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI don't know why, but since the last update, when I'm playing music in the background (most part of the time) the music stops and starts again randomly. It...
Plan Premium Country Portugal Device Samsung Galaxy S8 Operating System Android 9 My Question or Issue I don't know why, but since the last update, when I'm playing music in the...
Community Legend
1331 Views
1 replies
5 likes
PlanPremiumCountryItalyDeviceAndroid: LG G6Operating SystemW10 My Question or IssueSince the last big update of Spotify, both on computer or smart-phone, selecting an artist from MY LIBRARY you are sent to the main page of the artist. Before it would...
Plan Premium Country Italy Device Android: LG G6 Operating System W10 My Question or Issue Since the last big update of Spotify, both on computer or smart-phone, selecting an artist ...
646 Views
0 replies
1 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueTwice in the past week I've been randomly logged out of Spotify (the issue may be related to changing SIM cards while travelling, but I can't confirm)...
Plan Premium Country Australia Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue Twice in the past week I've been randomly logged out of Spotify (the issue...
425 Views
0 replies
0 likes
PlanPremiumCountrySpainDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueI always had my music files in my SD card, but now I can't even choose where I want to save my files. Everything is set by default in my internal storage, i...
Plan Premium Country Spain Device Samsung Galaxy S7 Operating System Android 8.0 My Question or Issue I always had my music files in my SD card, but now I can't even choose where I w...
Casual Listener
990 Views
1 replies
0 likes
PlanPremiumCountryUnited statesDeviceNote 9Operating SystemAndroid pie My Question or IssueWhen I go to click on a artist in my library and then turn my screen off or go to home and go back to spotify I get an infinite green circle. If I go backwards...
Plan Premium Country United states Device Note 9 Operating System Android pie My Question or Issue When I go to click on a artist in my library and then turn my screen off or...
Casual Listener
891 Views
1 replies
0 likes
I have a Galaxy Watch S2 and it can't find Spotify in the Galaxy app store. How do I fix it?
I have a Galaxy Watch S2 and it can't find Spotify in the Galaxy app store. How do I fix it?
674 Views
0 replies
1 likes
PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid 9 PieCar2019 Honda Accord Hybrid EXMy Question or IssueI am wondering if anyone else has this issue? The Now Playing screen has strangely cropped and zoomed portion of the album art and it ...
Plan Premium Country USA Device Pixel 2 XL Operating System Android 9 Pie Car 2019 Honda Accord Hybrid EX My Question or Issue I am wondering if anyone else has this issue? The Now Playing...
1537 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemEMUI 9 My Question or IssueRecently, I've noticed that my Spotify notifications aren't coloured based on the song's cover art, which is a feature I'm quite fond of. In the two screen...
Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System EMUI 9 My Question or Issue Recently, I've noticed that my Spotify notifications aren't coloured based on t...
610 Views
0 replies
0 likes
PlanPremiumCountryThailandDevice(Samsung Galaxy 9+)Operating SystemAndroid PieMy Question or Issue I can't share songs on Instagram Story. The Instagram Story option doesn't even appear on the list when I choose to share a song. I first encountered t...
Plan Premium Country Thailand Device (Samsung Galaxy 9+) Operating System Android Pie My Question or Issue I can't share songs on Instagram Story. The Instagram Story option doesn't ...
Newbie
670 Views
2 replies
1 likes
PlanPremiumCountryBrasil DeviceSamsung j7 prime Operating SystemAndroid 7.0 My Question or IssueSpotify decided that if its on the background it will randomly START playing whatever song it was playing before. I can be typing some form into chrome an...
Plan Premium Country Brasil Device Samsung j7 prime Operating System Android 7.0 My Question or Issue Spotify decided that if its on the background it will random...
352 Views
0 replies
0 likes
Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen or so times they'll show up but on artists that I ...
Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen...
393 Views
0 replies
0 likes
