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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5392 Views

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6 likes

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Superuser Contribution New look of Spotify When you are open song

PlanPremiumCountryBulgariaDeviceHuawei p20 proOperating SystemAndroid The new look of Spotify is ugly please help to get the old one

Newbie

Plan Premium Country Bulgaria Device Huawei p20 pro Operating System Android   The new look of Spotify is ugly please help to get the old one    

Guido

Spotify Legend

593 Views

1 replies

1 likes

  • 593 Views
  • 1 replies
  • 1 likes

Solved!! Behind the lyrics not working

PlanPremiumCountryEcuadorDeviceHuawei p smart 2019Operating SystemAndroid Pie My Question or IssueBehind the lyrics not working sometimes when you forward a song in beta version 8.5.0.735

Casual Listener

Plan Premium Country Ecuador Device Huawei p smart 2019 Operating System Android Pie   My Question or Issue Behind the lyrics not working sometimes when you forward a song in beta vers...

Nico

Community Legend

3127 Views

3 replies

0 likes

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Android apps page shows default Android icon, cannot launch specific song.

PlanPremiumCountryIn USA, using Canadian account.DevicePixel 1, 2 years old. Device is in dev mode, no dev options enabled.Operating SystemAndroid Pie, latest.My Question or IssueSee attached screenshot. Note the default Android icon with a small Spo...

Newbie

Plan Premium Country In USA, using Canadian account. Device Pixel 1, 2 years old. Device is in dev mode, no dev options enabled. Operating System Android Pie, latest. My Question or Issue Se...

560 Views

0 replies

0 likes

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Superuser Contribution Certain songs show up in my playlist but the song wont play

PlanFreeCountryUSADeviceHuawei Honor 6X and Windows computerOperating SystemWindows 10 and Android version 7.0 My Question or IssueI have been using Spotify for a long time now, about a few years, and for the past year certain songs are showing in my...

Newbie

Plan Free Country USA Device Huawei Honor 6X and Windows computer Operating System Windows 10 and Android version 7.0   My Question or Issue I have been using Spotify for a long time n...

Guido

Spotify Legend

664 Views

1 replies

0 likes

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[UI] Ugly Update

Plan: PremiumCountry: United KingdomDevice: Pumpkin Double DinOperating System: Android My Question or IssueApologies if this does not belong here, but I wanted to voice my thoughts on the recent update I got. Previously when my device was in the vie...

Music Fan

Plan: Premium Country: United Kingdom Device: Pumpkin Double Din Operating System: Android   My Question or Issue Apologies if this does not belong here, but I wanted to voi...

Kokkaz

Newbie

1204 Views

6 replies

7 likes

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  • 7 likes

Superuser Contribution Some songs will repeat 2-3 times without repeat one mode enabled

For the past month (at least), a lot of songs will repeat 2-3 times even if the repeat one mode is not enabled. For some reason, it doesn't seem to happen with every artists. I always use the shuffle mode and I use the repeat mode as well (not the re...

Newbie

For the past month (at least), a lot of songs will repeat 2-3 times even if the repeat one mode is not enabled. For some reason, it doesn't seem to happen with every artists. I always use the shuffle...

Guido

Spotify Legend

824 Views

1 replies

0 likes

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Superuser Contribution Shuffle & repeat turn on with every app restart

PlanFamily PremiumCountryUSADeviceGoogle Pixel 2 Operating SystemAndroid 9 My Question or IssueShuffle & repeat turn everytime I restart my phoneTHIS IS DRIVING ME INSANE I HAVE TRIED ALL SOLUTIONS POSTED ONLINESTOP IT OR I WILL STOP PAYING FOR SPOT

Regular

Plan Family Premium Country USA Device Google Pixel 2  Operating System Android 9   My Question or Issue Shuffle & repeat turn everytime I restart my phone THIS IS DRIVING ME...

Guido

Spotify Legend

495 Views

3 replies

0 likes

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No Connect-Devices available when starting via widget

Hi there,I've got a little bug on my phone. When I start Spotify via the homescreen widget, I can't connect to my devices (neither Chromecast, Chromecast Audio, nor Pioneer AV-Receiver). I have to close the app and open it via the icon in app drawer....

Newbie

Hi there, I've got a little bug on my phone. When I start Spotify via the homescreen widget, I can't connect to my devices (neither Chromecast, Chromecast Audio, nor Pioneer AV-Receiver). I have to ...

369 Views

0 replies

0 likes

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Volume increases when opening another app

PlanPremiumCountryUkDeviceSamsung s10 plusOperating SystemAndroid 9 My Question or IssueVolume normalisation is on, but when I open one specific app, the volume increases by about 20%, and then reduces on app closure. The app is a game called toon bl...

Newbie

  Plan Premium Country Uk Device Samsung s10 plus Operating System Android 9   My Question or Issue Volume normalisation is on, but when I open one specific app, the volume incre...

835 Views

0 replies

8 likes

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  • 8 likes

Like dislike buttons on radio?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueAre the Thumbs up and thumbs down buttons on Radio gone? How do I choose what songs I like or dislike to change the radio to be more to my liking?

Newbie

Plan Premium Country United States Device Samsung Galaxy 9+ Operating System Android   My Question or Issue Are the Thumbs up and thumbs down buttons on Radio gone? How do I choose wha...

WalkingBlkBear

Casual Listener

766 Views

4 replies

6 likes

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  • 4 replies
  • 6 likes

Superuser Contribution Will only play a small portion of larger library

PlanPremiumCountryUSADeviceiPhone 6s Plus, iPhone SE, Samsung Galaxy S8, google home miniOperating SystemiOS 12, Android Pie, Windows 10Question or Issiue I have over 300 songs saved on spotify, I start at the top of my list of songs and about a thir...

Newbie

  Plan Premium Country USA Device iPhone 6s Plus, iPhone SE, Samsung Galaxy S8, google home mini Operating System iOS 12, Android Pie, Windows 10 Question or Issiue  I have over ...

Guido

Spotify Legend

659 Views

1 replies

0 likes

Playback issues
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Superuser Contribution Offline downloads are gone

Fix the **bleep** app!!! How hard can it be?! I transfer files from my PC to mobile alot and for that I take the SD card out, but I turn it off first. That worked before and now it no longer doesn't. So everytime I need to redownload until I hit 3333...

Music Fan

Fix the **bleep** app!!! How hard can it be?!   I transfer files from my PC to mobile alot and for that I take the SD card out, but I turn it off first. That worked before and now it no lo...

maartenva97

Music Fan

512 Views

2 replies

0 likes

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Superuser Contribution Can't make a radio

PlanPremiumCountryPolandDevicePixel 3Operating SystemAndroid My Question or IssueI'm trying to make a radio of mixed styles, using playlist radio feature. Unfortunately it only plays same short list of artists(just different songs) and repeats itself...

Casual Listener

Plan Premium Country Poland Device Pixel 3 Operating System Android   My Question or Issue I'm trying to make a radio of mixed styles, using playlist radio feature. Unfortunately it on...

hilly1238300

Visitor

670 Views

5 replies

1 likes

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  • 1 likes

Can't add songs to certain playlists

PlanPremiumCountryUKDeviceSamsung Galaxy J5 Operating System Android 8.1.0 My Question or IssueSome playlists don't show the option to make public/secret and I am unable to add songs to them without receiving the error message "Sorry, something went ...

Newbie

Plan Premium Country UK Device Samsung Galaxy J5    Operating System  Android 8.1.0   My Question or Issue Some playlists don't show the option to make public/secret an...

Nico

Community Legend

349 Views

1 replies

1 likes

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Different Interface in Oneplus 6

Spotify Premium has total different interface in OnePlus6 It has lot of bug and display errorsLibrary section is entirely different than any other andriod phonePersonalised list for Me is not suggestedDownloaded songs dont gets updated in Artist Albu...

Casual Listener

Spotify Premium has total different interface in OnePlus6  It has lot of bug and display errors Library section is entirely different than any other andriod phone Personalised list for Me is ...

275 Views

0 replies

0 likes

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Music skipping

My music just randomly skips after maybe 30 seconds . Almost like it's scanning through my music.PlanPremium

Casual Listener

My music just randomly skips after maybe 30 seconds . Almost like it's scanning through my music. Plan Premium  

catricenichole

Casual Listener

382 Views

2 replies

0 likes

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Unplayable Songs

Plan : PremiumCountry : India At least 40% of my songs are unplayble. Is there some way to fix this ? Most of my favorite songs are unplayble, a little help would be really grateful.

Newbie

  Plan : Premium Country : India  At least 40% of my songs are unplayble. Is there some way to fix this ?  Most of my favorite songs are unplayble, a little help would be really gr...

287 Views

0 replies

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Superuser Contribution No puedo descargar musica

PlanPremiumCountry DeviceLG G6Operating SystemANDROID My Question or IssueHola, soy usuario premium y ya tenia musica decargada en mi teléfono, pero de pronto ya no me dejó descargar más, me aparecia que necesitaba ser usuario Premium, y de hecho rei...

Newbie

  Plan Premium Country   Device LG G6 Operating System ANDROID   My Question or Issue Hola, soy usuario premium y ya tenia musica decargada en mi teléfono, pero de pronto ya...

Guido

Spotify Legend

765 Views

1 replies

0 likes

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Superuser Contribution Why is the interface so small?

I dont like how the interface is so small, the image and track title used to be larger but now its so condensed. Is there any way to fix this?

Newbie

I dont like how the interface is so small, the image and track title used to be larger but now its so condensed. Is there any way to fix this?  

Guido

Spotify Legend

363 Views

1 replies

0 likes

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I can not to be part for the premium family plan to my brother.

PlanPremiumCountryMexicoDeviceSamsung galaxy j7 primeOperating SystemAndroid My Question or IssueMy brother sent me the invitation to be part for the premium family plan, and when i try to confirm the registration to the plan, he tells me that he can...

Casual Listener

Plan Premium Country Mexico Device Samsung galaxy j7 prime Operating System Android   My Question or Issue My brother sent me the invitation to be part for the premium family plan, and...

Nico

Community Legend

446 Views

3 replies

0 likes

  • 446 Views
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