Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66387 Views
  • 68 replies
  • 26 likes
  • 66387 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28859 Views
  • 5 replies
  • 0 likes
  • 28859 Views
  • 5 replies
  • 0 likes

Superuser Contribution Pausing a few minutes after phone is off

I dont know if anyone else has this problem, but it does this so I resorted here. I'll be listening to anything and I'll put my phone in sleep mode. It'll continue playing like it should, but after a minute or two, it pauses. It resumes playing after...

  • Casual Listener
  • I dont know if anyone else has this problem, but it does this so I resorted here. I'll be listening to anything and I'll put my phone in sleep mode. It'll continue playing like it should, but after a...
  • ninjarayray
  • Casual Listener
  • 784 Views
  • 2 replies
  • 0 likes
  • primium
    Samsung s8
    version 8.5.6.673
  • 784 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Connect To Available Devices

My Question or IssueHi all My phone is showing a list of deviices but since a copuple of days ago, I can't connect to any of them.I've attached a screenshotAny ideas? Thanks PlanPremiumCountryUKDeviceGalaxt S8Operating SystemAndriod Pie

  • Newbie
  •   My Question or Issue Hi all   My phone is showing a list of deviices but since a copuple of days ago, I can't connect to any of them. I've attached a screenshot Any ideas?   ...
  • Peter
  • Spotify Legend
  • 760 Views
  • 1 replies
  • 0 likes
  • Android
    devices
  • 760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Is Switching To Device Storage After Restart

DeviceNokia 5Operating SystemAndroid 9Spotify v 8.5.5.853 My Question or IssueDownload keep switching to device storage after restart.I already did suggestions like :1. Delete Cache2. Uninstall App3. Remove Offline Devices4. Install AppI have done th...

  • Newbie
  • Device Nokia 5 Operating System Android 9 Spotify v 8.5.5.853   My Question or Issue Download keep switching to device storage after restart. I already did suggestions like : 1. Del...
  • Peter
  • Spotify Legend
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to sync local files to Huawei p20 pro

I recently got a Huawei p20 pro, and for some reason, I am unable to download local files from my desktop. I have spotify.exe unblocked in the firewall, and it worked previously on my Moto g4, so I'm at a loss as to what else to do

  • Newbie
  • I recently got a Huawei p20 pro, and for some reason, I am unable to download local files from my desktop. I have spotify.exe unblocked in the firewall, and it worked previously on my Moto g4, so I'm...
  • Peter
  • Spotify Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Solved!! Music stops playing after 1 second

Hello all, I recently started playing music and all of the sudden it did not work, I have restarted my phone and reinstalled it, any help would be great. Jack Device: S8Android 9.0

  • Roadie
  • Hello all,   I recently started playing music and all of the sudden it did not work, I have restarted my phone and reinstalled it, any help would be great.   Jack   Device: S8 A...
  • Jᴀᴄᴋ
  • Roadie
  • 3686 Views
  • 2 replies
  • 0 likes
  • 3686 Views
  • 2 replies
  • 0 likes

Changing songs via Bluetooth

I currently have my phone linked to my car via Bluetooth and since the latest updates I am no longer able to skip tracks, or browse player list through my car. Is there any plans to fix this in the near future?

  • Newbie
  • I currently have my phone linked to my car via Bluetooth and since the latest updates I am no longer able to skip tracks, or browse player list through my car. Is there any plans to fix this in the n...
  • RegisFer48
  • Newbie
  • 795 Views
  • 1 replies
  • 1 likes
  • 795 Views
  • 1 replies
  • 1 likes

Spotify for Tizen / Galaxy watch using significant battery when not used

24% battery used by Spotify in 2hours - not even been opened on the watch! I am wondering if it is something in background (spotify connect?) but this is rediculous. I have a engineering background and are happy to help. Galaxy watch 46MM LTE with se...

Screenshot_20190520-132403_Galaxy Watch PlugIn.jpg
  • Casual Listener
  • 24% battery used by Spotify in 2hours - not even been opened on the watch!  I am wondering if it is something in background (spotify connect?) but this is rediculous.   I have a engineeri...
  • 634 Views
  • 0 replies
  • 0 likes
  • 634 Views
  • 0 replies
  • 0 likes

Songs not playing on Spotify Android app

PlanFree/PremiumCountry DeviceGalaxy note 8Operating System(Android Oreo My Question or IssueSo there are a couple of songs that I want to specificaly listen to that are not grayed out or unplayable songs but when I click on them it just doesn't play...

  • Casual Listener
  • Plan Free/Premium Country   Device Galaxy note 8 Operating System (Android Oreo   My Question or Issue So there are a couple of songs that I want to specificaly listen to tha...
  • Jᴀᴄᴋ
  • Roadie
  • 2468 Views
  • 7 replies
  • 1 likes
  • 2468 Views
  • 7 replies
  • 1 likes

Solved!! Spotify opens chrome!

PlanFreeCountrySweden DeviceCompany laptop Operating SystemWindows 7 My Question or IssueWhen I open spotify application it just opens a new chrome window. Not sure If my company did something on a new update or it was just a windows update that caus...

  • Casual Listener
  •   Plan Free Country Sweden   Device Company laptop   Operating System Windows 7   My Question or Issue When I open spotify application it just opens a new chrome wind...
  • jatargo
  • Casual Listener
  • 4336 Views
  • 2 replies
  • 0 likes
  • 4336 Views
  • 2 replies
  • 0 likes

Start spotify playlist in shuffle with URI

Hi, I would like to automate the HU of my car with automate.For this I would like to start my Spotify playlist in shuffle with an URI. Is it possible ? Thanks

  • Newbie
  • Hi, I would like to automate the HU of my car with automate. For this I would like to start my Spotify playlist in shuffle with an URI.  Is it possible ?   Thanks
  • 638 Views
  • 0 replies
  • 1 likes
  • 638 Views
  • 0 replies
  • 1 likes

Spotify Connect units wont show up, only "Google Cast"

PlanPremiumCountry Norway DeviceGalaxy Note 9Operating SystemAndroid 9 My Question or IssueHi!I Work at Oslo Hi-Fi Center, and we have lots of different speacers, amps and other equipment with spotify connetct. on all other devices i've tried Spotify...

  • Newbie
  •   Plan Premium Country  Norway   Device Galaxy Note 9 Operating System Android 9   My Question or Issue Hi! I Work at Oslo Hi-Fi Center, and we have lots of different...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

Changes to playlist page

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue It may be A/B testing but the fotmat of my playlist psge has changed. Liked somgs has ben sh...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • ScoobyKitesurf
  • Casual Listener
  • 1207 Views
  • 3 replies
  • 1 likes
  • 1207 Views
  • 3 replies
  • 1 likes

Solved!! [Android][Playlists] Sorting all of my playlists in my library

PlanPremiumCountryGermanyDevicebq Aquaris E5 LTEOperating SystemAndroid 6.0.1 My Question or IssueSince the latest update there's no sorting option for my arrangement of all of my playlists in my library on my mobile device. To clearify I want to sor...

  • Casual Listener
  • Plan Premium Country Germany Device bq Aquaris E5 LTE Operating System Android 6.0.1   My Question or Issue Since the latest update there's no sorting option for my arrangement of all ...
  • Triemo
  • Casual Listener
  • 1639 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 1639 Views
  • 1 replies
  • 0 likes

Disk almost full issue

PlanPremiumCountry: Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueI get this pop-up message when I open the app. When I go to check the app storage, Downloads only shows 3.6GB; Other Apps shows 26.3GB; & Free sh...

  • Newbie
  • Plan Premium Country: Philippines   Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue I get this pop-up message when I open the app. When I go to chec...
  • 929 Views
  • 0 replies
  • 3 likes
  • 929 Views
  • 0 replies
  • 3 likes

Solved!! "Connecting to Spotify" notification won't go away. Why?

The past week or so ive started getting a "connecting to Spotify" notification seemingly at random that will absolutely not go away. It appears when I'm not even using the app and it's not even running in the background. All my notifications for ever...

  • Casual Listener
  • The past week or so ive started getting a "connecting to Spotify" notification seemingly at random that will absolutely not go away. It appears when I'm not even using the app and it's not even runni...
  • tobler
  • Newbie
  • 29862 Views
  • 21 replies
  • 0 likes
  • clear
  • 29862 Views
  • 21 replies
  • 0 likes

Offline Listening Question

PlanPremiumDevice Samsung GalaxyOperating SystemAndroid Oreo My Question or IssueI will be a little bit off the grid due to offshore work but will make it online couple of times in a month but with a very very restricted Data Cap which usually around...

  • Newbie
  • Plan Premium Device  Samsung Galaxy Operating System Android Oreo   My Question or Issue I will be a little bit off the grid due to offshore work but will make it online couple...
  • 785 Views
  • 0 replies
  • 0 likes
  • 785 Views
  • 0 replies
  • 0 likes

Spotify stops after lock the screen

PlanPremiumCountryArgentinaDeviceSamsung S10Operating SystemAndroid My Question or IssueWhen I lock the screen the music produced by spotify just stops. It were downloaded music, and I don't have any data service restriction or power saver. Thanks!

  • Newbie
  • Plan Premium Country Argentina Device Samsung S10 Operating System Android   My Question or Issue When I lock the screen the music produced by spotify just stops. It were downloaded mu...
  • leviE
  • Composer
  • 2972 Views
  • 1 replies
  • 0 likes
  • download music
    lockscreen
    S10
    stop
  • 2972 Views
  • 1 replies
  • 0 likes

Problem with volume

PlanPremiumCountryBrazilDeviceXiaomi Redmi 5SOperating System(Android Oreo) My Question or IssueEvery time i receive a Whatsapp notificaion the volume decreases, there's any solution for that?it's very annoying Thanks

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi Redmi 5S Operating System (Android Oreo)   My Question or Issue Every time i receive a Whatsapp notificaion the volume decreases, there's...
  • 577 Views
  • 0 replies
  • 0 likes
  • 577 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android app asking to get premium

Despite having a premium account, the Android app has suddenly started asking me to get premium. I have tried logging out and logging back in but to no avail. I do not face this issue on my iPad. Do not comment on this thread if your suggestion will ...

  • Visitor
  • Despite having a premium account, the Android app has suddenly started asking me to get premium. I have tried logging out and logging back in but to no avail. I do not face this issue on my iPad.&nbs...
  • Katerina
  • Spotify Legend
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix playlists don't work in App

I have a Family plan account in the USA. I use a Pixel 2XL running Android 9. My desktop is a PC running Windows 7 Pro 64 bit.My Question or IssueThe Spotify App will not retrieve, display or play any of my Daily Mix playlists on my mobile phone. Whe...

  • Newbie
  • I have a Family plan account in the USA.  I use a Pixel 2XL running Android 9.  My desktop is a PC running Windows 7 Pro 64 bit. My Question or Issue The Spotify App will not retrieve, di...
  • Peter
  • Spotify Legend
  • 1429 Views
  • 1 replies
  • 2 likes
  • 1429 Views
  • 1 replies
  • 2 likes