Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryBrasil DeviceSamsung j7 prime Operating SystemAndroid 7.0 My Question or IssueSpotify decided that if its on the background it will randomly START playing whatever song it was playing before. I can be typing some form into chrome an...
Plan Premium Country Brasil Device Samsung j7 prime Operating System Android 7.0 My Question or Issue Spotify decided that if its on the background it will random...
338 Views
0 replies
0 likes
Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen or so times they'll show up but on artists that I ...
Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen...
381 Views
0 replies
0 likes
When using the mobile app, do you always have to hit "play" before selecting a device? (Cast device specifically). There seems to be an overlay that pops up when something is playing and that is where you can select a device to play music to. But I c...
When using the mobile app, do you always have to hit "play" before selecting a device? (Cast device specifically). There seems to be an overlay that pops up when something is playing and tha...
331 Views
0 replies
2 likes
PlanPremiumCountry Australia Device Android My Question or IssueWish to report a type error in Yusaf/Cat Steven's Matthew and Son album. The song "Baby get your head **bleep** on" says 'sereo version' instead of sterio version.
Plan Premium Country Australia Device Android My Question or Issue Wish to report a type error in Yusaf/Cat Steven's Matthew and Son album. The song "Baby get your hea...
407 Views
0 replies
0 likes
bonjour, j'utilise un galaxy S9 et depuis la nouvelle mise à jour.Spotify s'arrete à chaque fois que mon tellephone se met en veille , je dois le déverouiller pour que la musique redémarre , j'ai essayer de désinstaller l'application et de regarder d...
bonjour, j'utilise un galaxy S9 et depuis la nouvelle mise à jour. Spotify s'arrete à chaque fois que mon tellephone se met en veille , je dois le déverouiller pour que la musique redémarre...
Not applicable
87005 Views
8 replies
15 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0 My Question or IssueMy issue is that for some reason after a period not using my Spotify app and then opening it, it will say i have no internet connection on my 4...
Plan Premium Country The Netherlands Device Samsung Galaxy S9+ Operating System Android 8.0.0 My Question or Issue My issue is that for some reason after a period not using my Spotif...
Casual Listener
445 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceHuawei P SmartOperating SystemAndroidMy Question or IssueWhen I try to hide a song in a genre radio (the radios you get when you tap 'Play Radio' on a genre's page), I get an error message which says "Sorry, we can't improve...
Plan Premium Country UK Device Huawei P Smart Operating System Android My Question or Issue When I try to hide a song in a genre radio (the radios you get when you tap 'Play Radio' on a genr...
Spotify Legend
2139 Views
5 replies
7 likes
When I'm listening to music I will get an error which makes the album go white and says I have to have premium to peek at the next song, while I have premium. I also can't tap on the text or properly see it. PlanPremiumCountryNetherlandsDeviceWiko U ...
When I'm listening to music I will get an error which makes the album go white and says I have to have premium to peek at the next song, while I have premium. I also can't tap on the text or properly...
Community Legend
1015 Views
1 replies
0 likes
Plan PremiumCountry Finland Device: severalOperating SystemAndroid 7My Question or IssueOn recent update, button for adding song to library / removing from library has disappeared from android spotify. Please add it back ASAP.
Plan Premium Country Finland Device: several Operating System Android 7 My Question or Issue On recent update, button for adding song to library / removing from library has disap...
Casual Listener
908 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S10+/S9+/S8Operating SystemAndroid multiple versions/Windows 10 My Question or IssueWhen I am listening to spotify using the Windows Desktop application, and not through my phone, everything is great.I move to my ca...
Plan Premium Country USA Device Samsung S10+/S9+/S8 Operating System Android multiple versions/Windows 10 My Question or Issue When I am listening to spotify using the Windows Deskto...
293 Views
0 replies
0 likes
Not sure if this is a Spotify issue or Google assistant issue. PlanPremium DeviceS10Operating SystemAndroid My Question or IssueWhen I use Google assistant to play Spotify, the song will play for a second, pause for 30 seconds, then play properly.
Not sure if this is a Spotify issue or Google assistant issue. Plan Premium Device S10 Operating System Android My Question or Issue When I use Google assistant to...
303 Views
0 replies
0 likes
PlanpremiumCountryUsaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueThe new cast view app started out fine. But when I play one of the Playlists it will start it and then randomly jump back to the first Playlist and first son...
Planpremium Country Usa Device Samsung Galaxy s7 Operating System Android Oreo My Question or Issue The new cast view app started out fine. But when I play one of the Playlists i...
402 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was changed in a recent update, I find that when I save albums, the individua...
Plan Premium Country Canada Device Samsung Galaxy S7 Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was cha...
Casual Listener
1172 Views
1 replies
3 likes
PlanFree/PremiumCountry Device(Huawei Honor)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAccidentally pressed "Report Explicit Content". Can I cancel it?
Plan Free/Premium Country Device (Huawei Honor) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Accidentally pressed "Report Explicit Conten...
Composer
1468 Views
1 replies
0 likes
None of the songs from Crown The Empire will play Spotify is up to date I uninstalled reinstalled cleared everything and still will not play will also not play on a web browser
None of the songs from Crown The Empire will play Spotify is up to date I uninstalled reinstalled cleared everything and still will not play will also not play on a web browser
Community Legend
879 Views
3 replies
0 likes
PlanPremiumCountryPoland DeviceXiaomi Redmi Note 5 Operating SystemAndroid 8.1.0Spotify 8.4.98.892My Question or IssueHello, I have an issue with my spotify over the bluetooth infotainment system. Car does playback from the spotify correctly, it disp...
Plan Premium Country Poland Device Xiaomi Redmi Note 5 Operating System Android 8.1.0 Spotify 8.4.98.892 My Question or Issue Hello, I have an issue with my spoti...
592 Views
0 replies
2 likes
PlanPremium StudentCountryUSADevicePC Destktop and Laptop and iPhone--all my devicesOperating SystemWindows 10, iPhone My Question or IssueSpotify keeps switching to a different (the same every time) playlist after every song of the current playlist ...
Plan Premium Student Country USA Device PC Destktop and Laptop and iPhone--all my devices Operating System Windows 10, iPhone My Question or Issue Spotify keeps switching to a differ...
Spotify Legend
13708 Views
1 replies
2 likes
PlanPremiumCountryCanadaDevicePixel 3LG G4Razer phoneWindows desktopsOperating SystemAndroid 8.1.0 (Oreo) - RazerAndroid 9 (Pie) - Pixel 3Windows 7Windows 10 My Question or IssueDuring the weekdays while my partner is using his phone (Razer) he will ...
Plan Premium Country Canada Device Pixel 3 LG G4 Razer phone Windows desktops Operating System Android 8.1.0 (Oreo) - Razer Android 9 (Pie) - Pixel 3 Windows 7 Windows 10 My Que...
Spotify Legend
1475 Views
4 replies
0 likes
Hi, Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (and my other PC) through my home wifi. The only device that I ...
Hi, Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (an...
Spotify Legend
510 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 9 Pie My Question or IssueWhilst using the facial recognition and 'Smart lock screen notifications' feature, Spotify music controls on the lock screen are unusable without fi...
Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 9 Pie My Question or Issue Whilst using the facial recognition and 'Smart lock screen notifications...
Spotify Legend
4542 Views
3 replies
0 likes
