Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21884 Views
  • 57 replies
  • 22 likes
  • 21884 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867911 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867911 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24230 Views
  • 4 replies
  • 0 likes
  • 24230 Views
  • 4 replies
  • 0 likes

Music stopping

PlanPremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android Pie) My Question or Issue Lately my music has been stopping when I'm listening to music. It happens specially when my phone is locked. I don't know if this is something to do wi...

  • Visitor
  • Plan Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android Pie)   My Question or Issue   Lately my music has been stopping when I'm listening to music. It ha...
  • xoholo
  • Composer
  • 3563 Views
  • 1 replies
  • 1 likes
  • Android
    Galaxy
    s10 plus
  • 3563 Views
  • 1 replies
  • 1 likes

Can't access all songs from an artist

PlanPremiumCountryTurkeyOperating SystemAndroidMy Question or IssueBefore an update I downloaded about a week ago, when I went to "My Library" and clicked on an artist, for example John Mayer, I was able to see all of his songs that I downloaded as a...

  • Visitor
  • Plan Premium Country Turkey Operating System Android My Question or Issue Before an update I downloaded about a week ago, when I went to "My Library" and clicked on an artist, for example John...
  • 413 Views
  • 0 replies
  • 1 likes
  • 413 Views
  • 0 replies
  • 1 likes

Hacked?

Plan PremiumCountry US DeviceGoogle pixel 3 xlOperating SystemAndroid My Question or IssueI listen to Spotify all day at work and lately my playlist will get interrupted by some random video with no sound that freezes up the app forcing me to shut th...

  • Casual Listener
  •   Plan Premium Country US   Device Google pixel 3 xl Operating System Android   My Question or Issue I listen to Spotify all day at work and lately my playlist will get ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Spotify Will Not Pause

PlanPremiumCountryUKDeviceSamsung Galaxy 8+Operating SystemAndroid OreoSpotify Version8.4.95.785My Question or IssueWhen in the app, playing music, and I press pause, it will pause very briefly and then continue playing until the second or third time...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy 8+ Operating System Android Oreo Spotify Version 8.4.95.785 My Question or Issue When in the app, playing music, and I press pause, it wi...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issues with play back once phone is locked.

Ok what happens is while I'm playing music I have a Bluetooth headset when I'm working which is never had an issue before and when I'm driving it connects to the trucks audio deck, now after a few minutes playing a song and the phone locks I'm unable...

  • Newbie
  • Ok what happens is while I'm playing music I have a Bluetooth headset when I'm working which is never had an issue before and when I'm driving it connects to the trucks audio deck, now after a few mi...
  • Peter
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

How to keep the Spotify notification permanently in the notification screen

PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen? Because my homescreen widget requires this to work properly. I whitelisted ...

  • Visitor
  • Plan Premium Country  France  Device Samsung Galaxy S9  Operating System Android Pie   My Question or Issue How to keep the Spotify notification permanently in the notif...
  • user-removed
  • Not applicable
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Spotify finally found for Samsung Galaxy Watch on Samsung App Store

For those unable to locate Spotify for your Galaxy Watch On the watch, go to the Samsung music icon. Click on the 3 dots on the right side, click on the Music player Icon, scroll down to Spotify and click on the Spotify dot. Come out and go to Galaxy...

  • Visitor
  • For those unable to locate Spotify for your Galaxy Watch   On the watch, go to the Samsung music icon. Click on the 3 dots on the right side, click on the Music player Icon, scroll down to Spo...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

"All Albums" view loading indefinitely

PlanPremiumCountrySwitzerlandDeviceNexus 5X, Nokia 6, Samsung S10eOperating SystemAndroid Oreo and Pie My Question or IssueWhen I go to Library->Albums, the view loads indefinitely. This has been happening for a few weeks. New install didn't help.Cou...

  • Casual Listener
  • Plan Premium Country Switzerland Device Nexus 5X, Nokia 6, Samsung S10e Operating System Android Oreo and Pie   My Question or Issue When I go to Library->Albums, the view loads ind...
  • Mantisentil
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Urgent - Serious crashing on every time

PlanPremiumCountryMalaysia DeviceSamsung Galaxy S10 Plus Operating System Android 9.0 My Question or IssueEvery time I open Spotify I tried to back / Next / Pause / Resume always will crash showing Spotify isn't response, what happen on this issue ! ...

  • Visitor
  • Plan Premium Country Malaysia   Device Samsung Galaxy S10 Plus   Operating System  Android 9.0    My Question or Issue Every time I open Spotify I tried to back /...
  • Jessica198930
  • Visitor
  • 618 Views
  • 1 replies
  • 0 likes
  • Android 9
    Android Pie
    S10
    s10 plus
  • 618 Views
  • 1 replies
  • 0 likes

how many android mobile connected

how many android mobiles connect in one premium plan Plan Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)

  • Visitor
  • how many android mobiles connect in one premium plan Plan Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)
  • Mantisentil
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 292 Views
  • 1 replies
  • 0 likes

Remove 'Your heavy rotation' in Android Auto

PlanPremium FamilyDevicePixel XLOperating SystemAndroid 9 My Question or IssueIs it possible to remove or at least move down on home screen 'My heavy rotation' feature in Android Auto?I'm using Pixel XL in my car and all works great, but since late l...

  • Visitor
  • Plan Premium Family Device Pixel XL Operating System Android 9   My Question or Issue Is it possible to remove or at least move down on home screen 'My heavy rotation' feature in Android...
  • 798 Views
  • 0 replies
  • 4 likes
  • 798 Views
  • 0 replies
  • 4 likes

Solved!! Samsung galaxy watch issue

Hi, Everytime my phone rings or I end a call, I reject a call etc spotify starts playing. I close the app but it doesn't matter. This started after I downloaded the offline content. It is very annoying and also disturbs me at work as well as drains t...

  • Regular
  • Hi,   Everytime my phone rings or I end a call, I reject a call etc spotify starts playing. I close the app but it doesn't matter.   This started after I downloaded the offlin...
  • stephen12345
  • Regular
  • 12117 Views
  • 44 replies
  • 13 likes
  • 12117 Views
  • 44 replies
  • 13 likes

Random stopping and not changing songs through Bluetooth.

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy note 9Operating System My Question or IssueEvery once in a while I'll be listing to music and it will just stop and close the app. Or It the music will just stop and not close the app. Another probl...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Galaxy note 9 Operating System   My Question or Issue Every once in a while I'll be listing to music and it will just stop and ...
  • Mantisentil
  • Community Legend
  • 530 Views
  • 1 replies
  • 2 likes
  • 530 Views
  • 1 replies
  • 2 likes

Back / forward button not working

PlanPremiumCountryGermanyDeviceSamsung s8+Operating SystemLatest Android 9 My Question or Issue Hi , since the last Android update , the for/back button on Lockscreen Inst working same for Bluetooth controlls. Already tried reinstalling.Thanks in adv...

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung s8+ Operating System Latest Android 9   My Question or Issue   Hi , since the last Android update , the for/back button on Loc...
  • Mantisentil
  • Community Legend
  • 1502 Views
  • 1 replies
  • 1 likes
  • 1502 Views
  • 1 replies
  • 1 likes

Controller not working on lockscreen

PlanPremiumCountryUSADeviceGalaxy S9+Operating SystemAndroid Pie My Question or IssueI just got this phone, upgrading from the galaxy s7. I can't change the music using any controller when the phone is locked. I have never had an issue with this befo...

  • Visitor
  •   Plan Premium Country USA Device Galaxy S9+ Operating System Android Pie   My Question or Issue I just got this phone, upgrading from the galaxy s7. I can't change the music usi...
  • Mantisentil
  • Community Legend
  • 1011 Views
  • 1 replies
  • 1 likes
  • 1011 Views
  • 1 replies
  • 1 likes

All Playlists in Shuffle Mode

PlanFreeCountryGermany DeviceHuawei P20 and Samsung Galaxy J7Operating SystemAndroid 8.0 My Question or IssueToday I noticed that all my own and other Playlists only can be played in Shuffle Mode, further I can't Skip a Song forward or backwards. Is ...

  • Regular
  • Plan Free Country Germany  Device Huawei P20 and Samsung Galaxy J7 Operating System Android 8.0   My Question or Issue Today I noticed that all my own and other Playlists only can...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

application on s9+ is extremely unstable

PlanPremiumCountrySpainDeviceSamsung Galaxy 9+Operating SystemAndroid 9 My Question or IssueGood Morning,I have a galaxy s9 + updated to Android 9. And since the last update the application is extremely unstable, forcing me to close it completely on ...

  • Newbie
  • Plan Premium Country Spain Device Samsung Galaxy 9+ Operating System Android 9   My Question or Issue Good Morning, I have a galaxy s9 + updated to Android 9. And since the last updat...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Repeat button not available

I cant locate the repeat or shuffle buttons on my Spotify free account. I am on Android and reside in India.PlanFreeCountry IndiaDeviceSamsungOperating SystemAndroid My Question or Issue Cant locate repeat or shuffle buttons and yes, I have checked t...

  • Casual Listener
  • I cant locate the repeat or shuffle buttons on my Spotify free account. I am on Android and reside in India. Plan Free Country  India Device Samsung Operating System Android   My ...
  • Spooner82
  • Regular
  • 498 Views
  • 5 replies
  • 0 likes
  • 498 Views
  • 5 replies
  • 0 likes

When downloading Podcasts it just downloads forever.

I used to be able to download a bunch of podcasts every morning before work now when we I hit download the indicator that spins saying it's downloading goes on forever. PlanPremiumCountryCanadaDeviceGoogle Pixel 2 XLOperating SystemAndroid Phone My Q...

  • Visitor
  • I used to be able to download a bunch of podcasts every morning before work now when we I hit download the indicator that spins saying it's downloading goes on forever.  Plan Premium Country ...
  • 279 Views
  • 0 replies
  • 1 likes
  • 279 Views
  • 0 replies
  • 1 likes

Not able to find spotify on Galaxy watch in singapore

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Watch My Question or IssueHiI recently bought a Samsung galaxy watch. but I can't seem to download Spotify on the watch. it says and advertises that it is compatible. Any help on this will be much appre...

  • Casual Listener
  • Plan Premium Country Singapore Device Samsung Galaxy Watch   My Question or Issue Hi I recently bought a Samsung galaxy watch. but I can't seem to download Spotify on the watch. it...
  • Aziona
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes