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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27165 Views
  • 59 replies
  • 23 likes
  • 27165 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870098 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870098 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24683 Views
  • 3 replies
  • 0 likes
  • 24683 Views
  • 3 replies
  • 0 likes

Previously available album is greyed out and unsearchable

PlanPremiumMobile phoneSamsung Galaxy S8Operating SystemAndroid My Question or IssueI have been using premium for family for about 4 months and is great so far. But I've come across an issue that has been annoying me a bit right now and that is, an a...

  • Visitor
  • Plan Premium Mobile phone Samsung Galaxy S8 Operating System Android   My Question or Issue I have been using premium for family for about 4 months and is great so far. But I've come acr...
  • Dankhound
  • Newbie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Spotify takes me out

Hi, I'm running the Spotify app on Android Pie, but this also happened on Oreo and Nougat. I like to download my playlists and then turn on offline mode to avoid using data plan. But after a time letting app closed, not like days, but just hours, whe...

  • Casual Listener
  • Hi, I'm running the Spotify app on Android Pie, but this also happened on Oreo and Nougat.   I like to download my playlists and then turn on offline mode to avoid using data plan. But after a...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Who's the genius who removed the "Filter" option and replaced it with "Find In Playlist"?

I mean, you must have a good reason to remove a practical and ergonomical feature like the Filter and replace it with a quasi-hidden bummer now called Find In Playlist. Before it only took a swipe-down to be absle to find a song within a Spotify play...

  • Newbie
  • I mean, you must have a good reason to remove a practical and ergonomical feature like the Filter and replace it with a quasi-hidden bummer now called Find In Playlist.    Before it only ...
  • 328 Views
  • 0 replies
  • 1 likes
  • 328 Views
  • 0 replies
  • 1 likes

Galaxy S9+ EQ problems

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueThis never happened on my Galaxy S7, but I recently got my new S9+ and have found that when I start Spotify, my custom EQ doesn't 'activate' until I g...

  • Regular
  • Plan Premium Country Australia Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue This never happened on my Galaxy S7, but I recently got my new S9+ and hav...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Android tablet issues

I have all my songs downloaded, but when I go to my library, then artists, then select an artist no songs show up at all.i have uninstalled Spotify, reinstalled, redownloaded all my music and it’s still presenting with the same issue, any advice?Plan...

  • Newbie
  • I have all my songs downloaded, but when I go to my library, then artists, then select an artist no songs show up at all. i have uninstalled Spotify, reinstalled, redownloaded all my music and it’s ...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Advertising starts too soon

PlanFree/PremiumCountry USA Device Samsung Galaxy 9+Operating System Android Oreo My Question or Issue: I'm not sure if this is an Android specific issue however, I have an android so I'm just categorizing it here. So, I'll get the regular "listen to...

  • Newbie
  • Plan Free/Premium Country USA   Device  Samsung Galaxy 9+ Operating System  Android Oreo   My Question or Issue:   I'm  not sure if this is an Android sp...
  • 372 Views
  • 0 replies
  • 0 likes
  • Fix
    Glitch
    problem
  • 372 Views
  • 0 replies
  • 0 likes

Solved!! Galaxy S10 - App Won't Login

PlanPremiumCountryUSDeviceSamsung s10Operating SystemAndroid Pie Got a Galaxy S10 last week, downloaded the Spotify app, and when I open it I get the login screen, but once I log in, the app shuts down. If I enter the wrong password, it alerts me of ...

  • Casual Listener
  • Plan Premium Country US Device Samsung s10 Operating System Android Pie   Got a Galaxy S10 last week, downloaded the Spotify app, and when I open it I get the login screen, but once I l...
  • satt_mereno
  • Casual Listener
  • 3348 Views
  • 2 replies
  • 1 likes
  • 3348 Views
  • 2 replies
  • 1 likes

Problem with synced MP3s on Android

Hello, I dont know where to write , but I'll try it here - Haven't found proper tech support forum yet.Anyway - I have a problem with my mp3s synced to my mobile. When I try to queue them in playlist, usually it skips to another "Spotify-based" song ...

  • Casual Listener
  • Hello, I dont know where to write , but I'll try it here - Haven't found proper tech support forum yet. Anyway - I have a problem with my mp3s synced to my mobile. When I try to queue them in play...
  • Bittencourt
  • Spotify Star
  • 1305 Views
  • 9 replies
  • 0 likes
  • 1305 Views
  • 9 replies
  • 0 likes

Android Notification Widget + Stopping Mid Song

My Question or IssuePremium plan, problems on android with Galaxy S9+, spotify version 8.4.97.807 Hey everyone, so I realize that this has been happening for a while, but for some reason Spotify freezes with all notification widgets, include the andr...

  • Newbie
  • My Question or Issue Premium plan, problems on android with Galaxy S9+, spotify version 8.4.97.807   Hey everyone, so I realize that this has been happening for a while, but for some reason S...
  • 661 Views
  • 0 replies
  • 0 likes
  • Android
    Crash
    Galaxy
    galaxy buds
    gs9
    Samsung
  • 661 Views
  • 0 replies
  • 0 likes

One daily mix for 5 days straight

PlanFreeCountryUSADeviceLg Stylo4 Operating SystemAndriod 8.1 My Question or IssueHi there!I am having some problems with the daily mix feature. I listen to my daily mixes more than other playlist on spotify. However for the past five days straight I...

  • Visitor
  • Plan Free Country USA Device Lg Stylo4  Operating System Andriod 8.1   My Question or Issue Hi there!I am having some problems with the daily mix feature. I listen to my daily mix...
  • dstnceswmer
  • Newbie
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Mobile Not Loading Saved Artist Playlist (After Clean Reinstall and Removal of Offline Devices)

PlanPremiumCountryUSDeviceMoto Z Play My Question or IssueMore and more recently, it seems that whenever I attempt to access a saved songs playlist (such as my saved Talking Heads songs) on my phone, it'll do the loading screen for a hot second and t...

  • Casual Listener
  • Plan Premium Country US Device Moto Z Play   My Question or Issue More and more recently, it seems that whenever I attempt to access a saved songs playlist (such as my saved Talking Head...
  • TheMightyNerd
  • Casual Listener
  • 403 Views
  • 1 replies
  • 0 likes
  • loading issues
    saved artist
    saved songs
  • 403 Views
  • 1 replies
  • 0 likes

My spotify will not download playlists although I'm a premium subscriber

I have Spotify Premium and I'm using it on my Samsung S7 Edge. Up to recently I've had no problems with it, but on installing and formatting a 128gb SD card I've had nothing but problems.The card is 'seen' by Spotify (after uninstalling and reinstall...

  • Newbie
  • I have Spotify Premium and I'm using it on my Samsung S7 Edge. Up to recently I've had no problems with it, but on installing and formatting a 128gb SD card I've had nothing but problems. The card i...
  • 269 Views
  • 0 replies
  • 1 likes
  • 269 Views
  • 0 replies
  • 1 likes

Spotfiy plays on desktop when I want it to play in the car

PlanPremiumCountryCanadaDevicePixel 2XL, Windows DesktopOperating SystemAndroid Oreo, Android Auto My Question or IssueI use Spotify on Windows at work, all day. When I go home, I use Android Auto in the car to play Spotify. Quite often, I will have ...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 2XL, Windows Desktop Operating System Android Oreo, Android Auto   My Question or Issue I use Spotify on Windows at work, all day.  When I...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

"Add to Playlist" playlist sort

So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted by the last playlist choosed. Just to clarify, it's not the playlists menu, it's...

  • Roadie
  • So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted by the last playlist choosed....
  • Druppi
  • Casual Listener
  • 1038 Views
  • 1 replies
  • 28 likes
  • 1038 Views
  • 1 replies
  • 28 likes

Volume fluctuates when changing apps or closing screen.

Currently using Google Pixel 2 XL, the volume of a song will fluctuate back and forth while doing other activities on the phone eg. As soon as I start to type in the keyboard the volume will go quieter and if I stop typing it gets louder. This happen...

  • Visitor
  • Currently using Google Pixel 2 XL, the volume of a song will fluctuate back and forth while doing other activities on the phone eg. As soon as I start to type in the keyboard the volume will go quiet...
  • 858 Views
  • 0 replies
  • 0 likes
  • 858 Views
  • 0 replies
  • 0 likes

Streaming Issues

PlanPremiumCountryUSDevice Samsung Galaxy 9+ LaptopOperating System Android Oreo, Windows 10 My Question or IssueFor weeks now on and off I have been having issues with Spotify and its streaming services. I notice it mostly when using a bluetooth con...

  • Casual Listener
  • Plan Premium Country US Device  Samsung Galaxy 9+ Laptop Operating System  Android Oreo, Windows 10   My Question or Issue For weeks now on and off I have been having is...
  • 416 Views
  • 0 replies
  • 0 likes
  • Galaxy
    Streaming Issue
  • 416 Views
  • 0 replies
  • 0 likes

Superuser Contribution Install Previous Version of Spotify

PlanPremiumCountryUSDeviceSamsung Galaxy 8+Operating SystemAndroid My Question or IssueHow can I downgrade to a previous version of Spotify? I am currently on 8.4.95.785, the interface has become tedious and is an insult to intelligence.

  • Casual Listener
  •   Plan Premium Country US Device Samsung Galaxy 8+ Operating System Android   My Question or Issue How can I downgrade to a previous version of Spotify? I am currently on 8.4.95....
  • nicocencini
  • Music Fan
  • 2511 Views
  • 1 replies
  • 9 likes
  • 2511 Views
  • 1 replies
  • 9 likes

Why does my Spotify profile say I have one public playlist when nothing shows up?

PlanPremiumDeviceLG K20vMy Question or IssueWhen I tap on my profile, it says I have one public playlist. But when I tap that, it just says sorry, something went wrong. It has done this for YEARS. I am just wondering about it. What is going on with t...

  • Newbie
  • Plan Premium Device LG K20v My Question or Issue When I tap on my profile, it says I have one public playlist. But when I tap that, it just says sorry, something went wrong. It has done this f...
  • 387 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 387 Views
  • 0 replies
  • 0 likes

Repeat song

PlanFreeCountryIndiaOperating System(Android Oreo My Question or IssueThe repeat track option doesn't show up on the mobile app. Hiw to fix it??

  • Newbie
  • Plan Free Country India Operating System (Android Oreo   My Question or Issue The repeat track option doesn't show up on the mobile app. Hiw to fix it??
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes