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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6078 Views

0 replies

7 likes

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Superuser Contribution Radio Stations arent working as described....

PlanPremiumCountryUSA DeviceOnePlus 6TOperating SystemAndroid My Question or IssueRadio Stations recently changed functionality. However even the new described functionality is not working for me. I create a station and it downloads a 50 song playlis...

Casual Listener

Plan Premium Country USA   Device OnePlus 6T Operating System Android    My Question or Issue Radio Stations recently changed functionality. However even the new described f...

DiazEA

Casual Listener

471 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Local files greyed out on mobile

PlanPremiumCountryUSADeviceSamsung Galaxy J7 My Question or IssueI added some local files to my desktop playlist that are matching up to songs included in Spotify's catalog. The band is German though, so not all of their songs are playable for me in ...

Casual Listener

  Plan Premium Country USA Device Samsung Galaxy J7   My Question or Issue I added some local files to my desktop playlist that are matching up to songs included in Spotify's catal...

eramaeni

Casual Listener

15036 Views

15 replies

0 likes

Local files for Spotify Mobile
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Android - Spotify starts playing whenever an alarm is dismissed.

Plan: PremiumCountry: FinlandDevice: LG G6Operating System: Android 7.0 My Question or Issue:Spotify has an annoying behavior on my smartphone where it starts playing music by itself every time I dismiss or snooze a clock or calendar alarm or notific...

Newbie

Plan: Premium Country: Finland Device: LG G6 Operating System: Android 7.0   My Question or Issue: Spotify has an annoying behavior on my smartphone where it starts playing music by itself...

526 Views

0 replies

0 likes

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Control Buttons dont work on lockscreen S10±

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10+Operating SystemAndroid Oreo 9 My Question or IssueThe Control Buttons appear on the lockscreen but dont work. Spotify is allowed to run all the time, so I dont think It is a permission error

Newbie

  Plan Premium Country Brazil Device Samsung Galaxy S10+ Operating System Android Oreo 9   My Question or Issue The Control Buttons appear on the lockscreen but dont work. Spotif...

Nico

Community Legend

1138 Views

3 replies

2 likes

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  • 2 likes

Hearted songs not showing Liked Songs playlist

PlanFreeCountryUSDeviceLG V20Operating SystemAndroid My Question or IssueAbout 4 or 5 months ago I switched from Premium to Free and recently started noticing some absences in songs that I had saved. I checked on a few that I had hearted and they now...

Casual Listener

Plan Free Country US Device LG V20 Operating System Android   My Question or Issue About 4 or 5 months ago I switched from Premium to Free and recently started noticing some absences i...

Loxer

Community Legend

3912 Views

1 replies

0 likes

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Unplayable music

Hi, I always listen to the song "hit em up" -tupac but today I went to listen and the music was not touchable, why this? the rapper is dead, please, how do I fix this?

Newbie

Hi, I always listen to the song "hit em up" -tupac but today I went to listen and the music was not touchable, why this? the rapper is dead, please, how do I fix this?

ThaKilla

Casual Listener

1248 Views

4 replies

1 likes

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Superuser Contribution Can no longer see Spotify in my Notification bar

PlanFreeCountryUSDeviceGoogle Pixel XLOperating SystemAndroid Pie My Question or IssueThe spotify app no longer appears in my notification bar. Can't find a way to enable it in the settings.

Newbie

Plan Free Country US Device Google Pixel XL Operating System Android Pie   My Question or Issue The spotify app no longer appears in my notification bar. Can't find a way to enable it ...

AlejaR

Moderator

47423 Views

3 replies

3 likes

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Solved!! Library layout is faulty

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S10Operating SystemAndroid version 9 My library only shows Playlist, Artists, Albums under the music tab. I can not veiw songs, recently played and so on. The entire layout looks like it would if it...

Newbie

Plan Premium Country South Africa   Device Samsung Galaxy S10 Operating System Android version 9   My library only shows Playlist, Artists, Albums under the music tab. I can not v...

Nico

Community Legend

751 Views

1 replies

0 likes

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  • 1 replies
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Mobile app stops playing next song randomly

PlanFreeCountryFinlandDeviceHuawei honor 7Operating systemAndroid 6.0My Question or IssueMobile app stops playing next song randomly. I have put spotify can be on always and put off all energy saving modes. This problem have been couple of months and...

Newbie

Plan Free Country Finland Device Huawei honor 7 Operating system Android 6.0 My Question or Issue Mobile app stops playing next song randomly. I have put spotify can be on always and put off...

369 Views

0 replies

0 likes

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Shuffle isn't working an Android.

PlanFreeCountryU. S.DeviceSamsung Galaxy Note 9Operating SystemI don't know. My Question or IssueThe shuffle playlist function isn't working. It starts playing music from the very beginning of the playlist. I also signed up for the Spotify Shuffle Be...

Casual Listener

Plan Free Country U. S. Device Samsung Galaxy Note 9 Operating System I don't know.    My Question or Issue The shuffle playlist function isn't working. It starts playing music fr...

jimsam

Casual Listener

393 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! [Android] Lock screen controls not working

Plan: PremiumCountry: UKDevice: Samsung Galaxy 9Operating System: Android 9 Pie I can't skip or pause tracks from my lock screen controls. I was having no problems until yesterday when I updated the app. I have tried erasing data and cache and uninst...

Casual Listener

Plan: Premium Country: UK Device: Samsung Galaxy 9 Operating System: Android 9 Pie   I can't skip or pause tracks from my lock screen controls. I was having no problems until yest...

anthonyh1

Casual Listener

14224 Views

6 replies

7 likes

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Superuser Contribution Spotify swithes to internal storage after restart (COST ME MONEY!)

After I restarted my phone, my Spotify app switches to internal storage instead of SD-card, downloading all of my 3000+ songs again. This was only an annoyance before, since it fills up my internal storage to the max. But today it also cost me money,...

Music Fan

After I restarted my phone, my Spotify app switches to internal storage instead of SD-card, downloading all of my 3000+ songs again. This was only an annoyance before, since it fills up my internal s...

Mihail

Spotify Legend

2693 Views

10 replies

2 likes

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  • 10 replies
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Superuser Contribution Daily Mixes same songs everyday.

PlanPremiumCountryIndiaDeviceOneplus 5Operating SystemAndroid pie My Question or IssueI am an Indian user of Spotify and got a premium plan. I get only 2 playlist of daily mixes and same songs i got everyday even if i dislike them. I think if i disli...

Regular

Plan Premium Country India Device Oneplus 5 Operating System Android pie   My Question or Issue I am an Indian user of Spotify and got a premium plan. I get only 2 playlist of daily mi...

Arcanekand

Newbie

11034 Views

22 replies

4 likes

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  • 4 likes

Android phone problem

PlanPremiumCountryUKDeviceSamsung Galaxy s7Operating SystemAndroid My Question or IssueRedownloaded app, and anytime I try and download something, notification stating "you discovered a premium feature!" Appears, despite having premium. I have attemp...

Newbie

Plan Premium Country UK Device Samsung Galaxy s7 Operating System Android   My Question or Issue Redownloaded app, and anytime I try and download something,  notification stating ...

Nico

Community Legend

404 Views

1 replies

0 likes

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Can´t play my downloads offline mode

PlanPremiumCountryMExicoDeviceSamsung Operating SystemAndroid My Question or IssueI nedd help, I have a premium account, but when I download my playlist and turn to offline mode, can´t play song´s . The green arrow is right, but not play a song, just...

Newbie

Plan Premium Country MExico Device Samsung  Operating System Android    My Question or Issue I nedd help, I have a premium account, but when I download my playlist and turn t...

372 Views

0 replies

1 likes

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No puedo descargar canciones

PlanPremiumCountryMexicoDevice Operating SystemAndroid 6.0 My Question or IssueTengo spotify premium con suscripcion familiar, hace poco desintalé el app y la volví a instalar pero no me da todas las funciones premium, no me deja descargar musica, me...

Casual Listener

Plan Premium Country Mexico Device   Operating System Android 6.0   My Question or Issue Tengo spotify premium con suscripcion familiar, hace poco desintalé el app y la volví a in...

Bittencourt

Spotify Star

1912 Views

3 replies

0 likes

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One of my daily mixes won't work

Plan ?Premium FinlandSamsung Galaxy S9+Operating SystemAndroid something My Question or IssueI have recently noticed that one of my six daily mixes doesn't work. When I go and try to listen to one of them, number one to be exact, it just says "unfort...

Newbie

Plan ? Premium  Finland Samsung Galaxy S9+ Operating System Android something   My Question or Issue I have recently noticed that one of my six daily mixes doesn't work. When I go a...

Bittencourt

Spotify Star

609 Views

1 replies

0 likes

Samsung
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Can't edit queue when using Connect with PS4

PlanPremiumCountryUSDeviceSamsung Galaxy S8+, PlayStation 4Operating SystemOreo My Question or IssueThe drag & drop bars to edit the queue order do not appear when using Android Connect to play on my PS4. The bars appear as normal when playing throug...

Casual Listener

Plan Premium Country US Device Samsung Galaxy S8+, PlayStation 4 Operating System Oreo   My Question or Issue The drag & drop bars to edit the queue order do not appear when using ...

1016 Views

0 replies

0 likes

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URI and NFC

Hey all! I am trying to set NFC tag in my car to open a playlist where all my song are on my phone (galasy S9+ with latest PI version). It did worked for about 5min. Now if I scan the tag, it just open spotify on a blank page with the last song playe...

Newbie

Hey all! I am trying to set NFC tag in my car to open a playlist where all my song are on my phone (galasy S9+ with latest PI version). It did worked for about 5min. Now if I scan the tag, it just op...

b8w0oel_2-5uj

Casual Listener

1754 Views

1 replies

3 likes

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  • 3 likes