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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376652 Views

541 replies

34 likes

Account
Free
  • 376652 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7597 Views

0 replies

7 likes

  • 7597 Views
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  • 7 likes

Spotify pausing all the time

PlanPremiumCountrySwedenDeviceSamsung galaxy s9+Operating SystemAndroid My Question or IssueSince the last month or so spotify pause randomly all the time when I listen through mobile data (not wifi). It plays for 10 seconds, or 2 minutes, or 27 seco...

Casual Listener

  Plan Premium Country Sweden Device Samsung galaxy s9+ Operating System Android   My Question or Issue Since the last month or so spotify pause randomly all the time when I list...

Lena_ve

Newbie

381 Views

1 replies

1 likes

  • 381 Views
  • 1 replies
  • 1 likes

samsung gear s3 remote control doesnt work

currently using version 1.1.39 since its the only one i can download from the galaxy storePlanPremiumCountryChileDevicehuawei p30lite / samsung gear s3 frontierOperating Systemandroid 9 My Question or IssueSpotify from my samsung smartwatch doesnt co...

Newbie

currently using version 1.1.39 since its the only one i can download from the galaxy store Plan Premium Country Chile Device huawei p30lite / samsung gear s3 frontier Operating System android...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

hi im new and i need help about playlist

PlanFreeCountryitalyDevicehuawei p8 liteOperating SystemandroidMy Question or IssueFor various reasons I lost my old spotify account (my phone was broken) I downloaded the application again but I lost my old data and i dont remember them.. (If I look...

Casual Listener

Plan Free Country italy Device huawei p8 lite Operating System android My Question or Issue For various reasons I lost my old spotify account (my phone was broken) I downloaded the applicati...

324 Views

0 replies

0 likes

"playlist"
  • 324 Views
  • 0 replies
  • 0 likes

Music randomly pausing, for a random amount of time

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or Issue Hi, I'm having a problem since a changed my Samsung s7 to a Samsung s10. I already tried reinstalling spotify and even making a clean uninstall (where you ...

Visitor

 Plan Premium Country Brazil Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue   Hi, I'm having a problem since a changed my Samsung s7 to a Samsun...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Spotify and Mercedes no track info

PlanPremiumCountryCanadaDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueAfter the latest Spotify update my track info stopped working. Google music shows meta info fine but no go for Spotify. See image

Newbie

Plan Premium Country Canada Device OnePlus 5T Operating System Android Pie   My Question or Issue After the latest Spotify update my track info stopped working.  Google music sho...

cmj01

Regular

2543 Views

5 replies

2 likes

  • 2543 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Can't find repeat and shuffle button

I cant find repeat and shuffle button in Spotify app . It is no where were to be found please help or is it just for premium members only?PlanFreeCountryIndiaDeviceOneplus 6Operating SystemAndroid My Question or Issue

Newbie

I cant find repeat and shuffle button in Spotify app . It is no where were to be found please help or is it just for premium members only? Plan Free Country India Device Oneplus 6 Operating Sy...

Xayne

Roadie

1893 Views

2 replies

1 likes

repeat button
shuffle button
  • 1893 Views
  • 2 replies
  • 1 likes

Superuser Contribution Volume control for external devices is badly designed or perhaps buggy.

PlanPremiumCountry DeviceMoto g6Operating System Android Oreo My Question or IssueWhen I use Spotify connect or select an available device (Samsung ms-650 soundbar) to cast to within the Spotify app, the volume control using the phone volume rocker, ...

Casual Listener

PlanPremium Country   Device Moto g6 Operating System  Android Oreo   My Question or Issue When I use Spotify connect or select an available device (Samsung ms-650 soundb...

Peter

Spotify Legend

769 Views

1 replies

1 likes

external device
Volume Control
  • 769 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify car controls not working since updates from 2.5 weeks ago

PlanPremiumCountryUkDeviceNokia 8Operating SystemAndroid 9 My Question or IssueSince the Spotify updates 2.5 weeks ago the car controls on my Mini Cooper no longer work, and the app is far more buggy than before.i have tried all the suggestions about...

Newbie

Plan Premium Country Uk Device Nokia 8 Operating System Android 9   My Question or Issue Since the Spotify updates 2.5 weeks ago the car controls on my Mini Cooper no longer work, and ...

Peter

Spotify Legend

458 Views

1 replies

1 likes

  • 458 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stops and needs app to be shutdown before playing again

On the free plan, in the UK, through a Amazon Firestick Spotify will just stop playing sometimes and will require the app to be shut down and the data and cache wiped before playing again.

Regular

On the free plan, in the UK, through a Amazon Firestick   Spotify will just stop playing sometimes and will require the app to be shut down and the data and cache wiped before playing again. ...

stormyuk

Music Fan

1384 Views

8 replies

0 likes

  • 1384 Views
  • 8 replies
  • 0 likes

My Spotify keeps skipping songs

PlanPremiumCountryTurkey DeviceSamsung S6Operating System Windows 10) My Question or Issue Hi- When I tried to listen music on my Spotify App, Spotify jumps from one to an other without completing any of them. It keeps skipping songs after 40 seconds...

Visitor

Plan Premium Country Turkey  Device Samsung S6 Operating System  Windows 10)   My Question or Issue     Hi-   When I tried to listen music on my Spotify Ap...

user-removed

Not applicable

1005 Views

2 replies

2 likes

  • 1005 Views
  • 2 replies
  • 2 likes

Desktop app not showing as available device

PlanPremiumCountryUnited KingdomDeviceHuawei P20 Pro / HP ElitebookOperating SystemAndroid 9.0.0.255 / Windows 10 My Question or IssueHi Everyone, My phone upgraded to an updated version of Android a few weeks back and ever since my laptop no longer ...

Newbie

Plan Premium Country United Kingdom Device Huawei P20 Pro / HP Elitebook Operating System Android 9.0.0.255 / Windows 10   My Question or Issue Hi Everyone,   My phone upgraded ...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to play a podcast

PlanPremiumCountryUKDeviceOne Note 5TOperating SystemAndroid Pie My Question or IssueI am unable to play The History of Rome podcast from either my Android phone, or my laptop app (it was working fine last time I tried on 28/05. It still plays as nor...

Newbie

Plan Premium Country UK Device One Note 5T Operating System Android Pie   My Question or Issue I am unable to play The History of Rome podcast from either my Android phone, or my lapto...

Peter

Spotify Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is changing back to repeat all when I change songs even though I put it on repeat all

PlanPremiumCountryPhilippinesDeviceOppo F11 ProOperating SystemAndroid 9 My Question or IssueWhy is Spotify changing to repeat all when I change songs even though I put it on repeat one

Newbie

Plan Premium Country Philippines Device Oppo F11 Pro Operating System Android 9   My Question or Issue Why is Spotify changing to repeat all when I change songs even though I put it on...

Peter

Spotify Legend

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with playing music

PlanPremiumCountryNetherlandsDeviceSamsung S9Operating SystemAndroid My Question or IssueWhen I'm listening to the Spotify music with my headphone I experience some trouble. Whenever my screensaver kicks in the music stops after 10/20 seconds. If I d...

Casual Listener

Plan Premium Country Netherlands Device Samsung S9 Operating System Android   My Question or Issue When I'm listening to the Spotify music with my headphone I experience some trouble. ...

Peter

Spotify Legend

585 Views

3 replies

0 likes

  • 585 Views
  • 3 replies
  • 0 likes

I hear a weird digital noise while listening.

PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 5Operating SystemAndroid Nougat My Question or IssueI hear a weird noise like digital broken noise instantly so often. It is the same on headphone and speaker. It is happening for 2 days.What should I...

Newbie

Plan Premium Country Turkey Device Samsung Galaxy Note 5 Operating System Android Nougat   My Question or Issue I hear a weird noise like digital broken noise instantly so often. It is...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Missing Daily Mixes

Background InfoPlan: PremiumCountry: CanadaDevice: Samsung Galaxy S8Operating System: Android ver. 9 My Question or IssueI've had 5 Daily Mix playlists for almost a year now and yesterday, I suddenly lost three of them (Daily Mix 3, 4, & 5). It was a...

Newbie

Background Info Plan: Premium Country: Canada Device: Samsung Galaxy S8 Operating System: Android ver. 9   My Question or Issue I've had 5 Daily Mix playlists for almo...

565 Views

0 replies

1 likes

  • 565 Views
  • 0 replies
  • 1 likes

Bass not working properly.

PlanFreeCountryUSDeviceOnePlus 7 ProOperating SystemAndroid 9 My Question or IssueMy bass seems to be turning off and on at random times only when I use my Android phone with bluetooth in my car. It does not happen when I use my iPhone. I looked arou...

Newbie

  Plan Free Country US Device OnePlus 7 Pro Operating System Android 9   My Question or Issue My bass seems to be turning off and on at random times only when I use my Android ph...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Voice search crashing

PlanPremiumCountryUnited States Device(S8+)Operating SystemAndroid My Question or IssueSo whenever I go to voice search with spotify it just restarts the app basically, the logo comes up and it takes me back to the start screen. I wasn't having this ...

Newbie

Plan Premium Country United States  Device (S8+) Operating System Android    My Question or Issue So whenever I go to voice search with spotify it just restarts the app basic...

730 Views

0 replies

5 likes

Android
Crash Android
Crash search
s8+
voice
  • 730 Views
  • 0 replies
  • 5 likes

Superuser Contribution Artist page not loading in Library

PlanPremiumCountryNetherlandsDeviceSamsung s4 miniOperating SystemAndroid My Question or IssueWhenever i try to view the page of an artist i am following from the library tab on the android app, only a blank screen is shown. This issue persists after...

Newbie

Plan Premium Country Netherlands Device Samsung s4 mini Operating System Android   My Question or Issue Whenever i try to view the page of an artist i am following from the library tab...

Airyna

Newbie

2414 Views

3 replies

2 likes

  • 2414 Views
  • 3 replies
  • 2 likes

Spotify needs the internet to play local songs??

I tried to play a playlist on my Samsung Galaxy s10 running Android Pie today while my internet was down. Spotify would not play the local downloaded songs and complained that the internet was down. Why does Spotify need the internet to play a local ...

Newbie

I tried to play a playlist on my Samsung Galaxy s10 running Android Pie today while my internet was down.  Spotify would not play the local downloaded songs and complained that the internet was ...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes