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Going to blank screen and freezing

Going to blank screen and freezing

I have a HTC One M8, it has recently upgraded to new software. Spotify has also recently updated.

Since this, my app freezes while loading anything and I have to reset my device for it to work again.

I have uninstalled the app and downloaded it again but nothing works?

Any advice?

I pay for premium and I'm getting a bit annoyed.

2 Replies

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Black screen or feezing problem at the home screen is happening to me as well but in my Mac, I tryed re-installing the app but the issue is still there, apparently the buttons (and keyboard shortcuts works) but the screen of the app is freezed.

i.e: I press a random playlist but the screen never changes.


this is a screen shot I took while 'being' in a playlist and playing music :S

screen shot


and sometimes it also looks like this:

(still playing music)


crashed screen shot


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