Help Wizard

Step 1


I cant lisent songs

I cant lisent songs

I dont know why i try lisent songs in my playlist and aparently a massage apears saying that the song is not available, why is that happening? Its seems that i dont have internet but i do, it only allows me to play one song of all the songs i have wish are plenty, im a PREMIUM suscriber .
2 Replies

Hey @ChoreFuentes,


Try a clean reinstall:


Log out of Spotify and then close the program.



Browse to the cache. The default location should be C:\Users\%Username%\AppData\Local\Spotify\Storage and delete everything inside the folder.


Delete the folder C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\ There is a folder for each profile that has been logged into Spotify on that computer account.




Hopefully that'll fix it.

If not, please post in this thread. It's there where this issue is being looked into.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello ChoreFuentes,


have you tried a restart of Spotify ? If you restarted´it and the message appears again maybe you have to restart your device or your router which connects you to the internet.




Suggested posts