Help Wizard

Step 1


Lost email and password

Lost email and password

I forgot my email and password please help
1 Reply

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with this.


You can also Tweet / DM @SpotifyCares.


Make sure you're including as much detail as you can, such as any possible email addresses you might have used to create the account and any possible purchases and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply email address) and one of the customer services agents will get back to you as soon as possible. Give it 24 to 48hrs, also make sure you're checking your Spam/Junk folder because sometimes emails might end up there.

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