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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375172 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7514 Views

0 replies

7 likes

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I'm having problems getting an album to download !!!!

Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a link which I could download it only gave one song n...

Casual Listener

Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a ...

wickedwillie-6

Casual Listener

457 Views

2 replies

0 likes

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no funciona correctamente

Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo desisntale 4 veces y lo pobre en mi nuevo celular y t...

Newbie

Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo de...

252 Views

0 replies

0 likes

  • 252 Views
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Default storage changing on its own?!

I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the phone storage ON ITS OWN. Requiring me to switch i...

Newbie

I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the...

whickerd

Music Fan

1091 Views

1 replies

0 likes

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  • 1 replies
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Premium

I need Spotify phone number

Casual Listener

I need Spotify phone number

whickerd

Music Fan

854 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify Connect - doesn't see device

Hello.I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step...- I have Macbook Pro, Samsung S7 Edge and already mentioned AVR,- Denon is turned off, Spotify on Macbook and Samsung ...

Casual Listener

Hello. I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step... - I have Macbook Pro, Samsung S7 Edge and already mentioned AVR...

whickerd

Music Fan

792 Views

1 replies

0 likes

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  • 1 replies
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Saved music data?

I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer and but them pack from my computer after resetting my phone...

Casual Listener

I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer &nb...

Joe

Community Legend

379 Views

2 replies

0 likes

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Not able to login to spotify app

HeyyI recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story)Anyway, the website accepts my new password but the app doesn't ! What do I do?! Help please !Edit: reins...

Casual Listener

Heyy I recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story) Anyway, the website accepts my new password but th...

Kt654372

Newbie

1196 Views

10 replies

0 likes

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How to disable automatic updates of offline playlists

Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more. Once I´m connected to the WLAN spot in my car, spotify ...

Casual Listener

Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more.&nbsp...

Blacksmith

Casual Listener

797 Views

2 replies

0 likes

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skipping tracks permanently on HTC One mini

While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips on and on and on. Only resetting my phone workes. HT...

Visitor

While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips o...

tomasrex

Roadie

286 Views

1 replies

0 likes

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Losing control of android device over Spotify Connect

Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/7 so I can use Spotify Connect anytime to play/stop...

Regular

Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/...

monoaudiostereo

Regular

660 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify fido user

I am currently using the not premium version and I have premium included in my fido plan. How do I upgrade to premium. I log in through facebook and I have tried registering again it doesnt give me the option to link my fido account. It has been a hu...

Newbie

I am currently using the not premium version and I have premium included in my fido plan. How do I upgrade to premium. I log in through facebook and I have tried registering again it doesnt give me t...

sonjaweber77

Casual Listener

646 Views

3 replies

0 likes

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  • 3 replies
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Spotify vs Tidal sound quality on phone

Hi,I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than spotify but when I tried to compare quality on pc, t...

Newbie

Hi, I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than...

870 Views

0 replies

0 likes

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Stop playing after locking the screen

When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found that there are other people with the same issue, but...

Casual Listener

When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found t...

poppe-1975

Casual Listener

391 Views

2 replies

0 likes

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  • 2 replies
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Logging in with facebook in a different country

I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I lived in Spain for half a year, used the app perfe...

Newbie

I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I...

user-removed

Not applicable

279 Views

1 replies

0 likes

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  • 1 replies
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Spotify UI becomes unusable regularly on Android

Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spotify. Hadn't reported it yet as I presumed it'd just get ...

Newbie

Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spot...

439 Views

0 replies

0 likes

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Someone is using my account!

Hi, I can't seem to delete a device from my account. I have deleted all off-line devices, used the sign out everywhere button and changed my password multiple times but nothing works. When I sign back in they are still there. It's a ps3 account and I...

Newbie

Hi, I can't seem to delete a device from my account. I have deleted all off-line devices, used the sign out everywhere button and changed my password multiple times but nothing works. When I sign bac...

dang2

Newbie

301 Views

1 replies

0 likes

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  • 1 replies
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Spotify keeps stalling out on me.

What's up? So I've got a Droid Incredible and have been streaming spotify over wi-fi through my work's wi-fi and probablly about 10 times a day Spotify will just stop playing and usually pick it back up in a about a minute. It's just getting really a...

Newbie

What's up?  So I've got a Droid Incredible and have been streaming spotify over wi-fi through my work's wi-fi and probablly about 10 times a day Spotify will just stop playing and usually pick i...

Imaactress101

Roadie

1958 Views

4 replies

2 likes

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  • 4 replies
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Albums

Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?

Newbie

Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?

osornios

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
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Spotify shuts down on Android

I have updated my android and since then Spotify on my Samsung Galaxy S5 keeps shutting down after aprox. 3 second and mothing is happening, so i can't even use the app. I don't use any battery saver, reinstalled the app few times and nothing is help...

Newbie

I have updated my android and since then Spotify on my Samsung Galaxy S5 keeps shutting down after aprox. 3 second and mothing is happening, so i can't even use the app. I don't use any battery saver...

539 Views

0 replies

5 likes

  • 539 Views
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  • 5 likes

Playback just cuts off?

The app, on a Galaxy S6 Edge, will just stop playing after about 5 songs. It will say it's playing, but there's no sound, and the progress bar stays at the beginning.It won't continue until I open the app, which is very inconvenient when driving. Thi...

Visitor

The app, on a Galaxy S6 Edge, will just stop playing after about 5 songs. It will say it's playing, but there's no sound, and the progress bar stays at the beginning. It won't continue until I open ...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes