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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39852 Views
  • 65 replies
  • 25 likes
  • 39852 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876476 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876476 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26080 Views
  • 4 replies
  • 0 likes
  • 26080 Views
  • 4 replies
  • 0 likes

Solved!! Android app won't leave ad

So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I denied the pop-up, it brought me to my playlist, b...

  • Visitor
  • So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I...
  • Bittencourt
  • Spotify Star
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

App randomly stops in the middle of a song

I just got a new phone, Samsung Galaxy s5.. i installed the app and whenever I'm listening to a song and switch to another app, it just stops playing. Then I go into the app and if it play the song it starts from the beginning.. help! I can't listen ...

  • Music Fan
  • I just got a new phone, Samsung Galaxy s5.. i installed the app and whenever I'm listening to a song and switch to another app, it just stops playing.  Then I go into the app and if it play the ...
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

"Podcasts and Videos" category missing using latest Spotify App

Hi, I`m a Spotify Premium User on a Samsung running Android 4.2.2 and downloaded the latest Spotify App (Version 5.4.0.858). Though being logged in, I can`t see the "podcasts and videos" category when clicking on "browse". Is this a known problem? Ca...

  • Newbie
  • Hi,   I`m a Spotify Premium User on a Samsung running Android 4.2.2 and downloaded the latest Spotify App (Version 5.4.0.858).   Though being logged in, I can`t see the "podcasts and vi...
  • 266 Views
  • 0 replies
  • 2 likes
  • 266 Views
  • 0 replies
  • 2 likes

Cancelling subscription

Im trying to cancel my subscription and it asks me to sign in with fb to continue but then it tells me something has gone wrong so i cant ever cancel it! Someone please help!

  • Newbie
  • Im trying to cancel my subscription and it asks me to sign in with fb to continue but then it tells me something has gone wrong so i cant ever cancel it! Someone please help!
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Spotify sucks pretty bad

Premium subscription expired. Now no songs play. The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds. Spotify is actually a pretty terrible service. Not to mention their caching is pretty ...

  • Regular
  • Premium subscription expired.  Now no songs play.  The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds.   Spotify is a...
  • WoofBull
  • Casual Listener
  • 10007 Views
  • 20 replies
  • 12 likes
  • Social & Random
  • 10007 Views
  • 20 replies
  • 12 likes

Solved!! No Equalizer for local files from computer

Hey everybody, since I use the Spotify app, the equalizer of it works just fine on normal songs (the ones which are from spotify itself). Whenever I play synced music from my computer (added from the local files to the playlist and downloaded with Sp...

  • Casual Listener
  • Hey everybody,   since I use the Spotify app, the equalizer of it works just fine on normal songs (the ones which are from spotify itself). Whenever I play synced music from my computer (added...
  • kevinfalcon
  • Casual Listener
  • 1444 Views
  • 4 replies
  • 0 likes
  • 1444 Views
  • 4 replies
  • 0 likes

Next song doesn't play automatically when the other is finished

I just upgraded the app and now I'm having trouble with songs not playing automatically after a song is over. It only does it when my android phone is asleep or when I'm not in the spotify app, but works fine when I keep my phone on and in the app. P...

  • Newbie
  • I just upgraded the app and now I'm having trouble with songs not playing automatically after a song is over. It only does it when my android phone is asleep or when I'm not in the spotify app, but w...
  • user-removed
  • Not applicable
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Downloading

Just got a LG V10, and can't get spotify to download, any suggestions.

  • Newbie
  • Just got a LG V10, and can't get spotify to download, any suggestions.
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Locally saved files won't play on smartphone

Hello guys, so i have the problem that i can't listen to any of my locally saved songs on my Sony Z3 Compact.I synchronize the folder with the music tracks on my desktop computer and then add them to a playlist.On my phone i make sure the Playlist is...

  • Newbie
  • Hello guys,   so i have the problem that i can't listen to any of my locally saved songs on my Sony Z3 Compact. I synchronize the folder with the music tracks on my desktop computer and then ...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

No connection on Android

The message "no storage space found" appear when I run the Spotify app but it never open ... ??? FYI: I have a Sony Z3... Help!!! Thx !

  • Newbie
  • The message "no storage space found" appear when I run the Spotify app but it never open ... ??? FYI: I have a Sony Z3... Help!!! Thx !
  • jessejunior
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Profile

Trying to post profile picture will not let me trying tout connect to fb will not let me and I all ready checked this app isn't on fb but it's saying it is can anyone help please?????????

  • Visitor
  • Trying to post profile picture will not let me trying tout connect to fb will not let me and I all ready checked this app isn't on fb but it's saying it is can anyone help please?????????
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Saved songs will not play more than a few seconds

I have been having this issue for well over a month now. Songs which I have saved for offline play (Artists, Albums, Playlists) will play the first 4-7 seconds and then stop playing. Also, if I get a song to play it will play until 1 second is left i...

  • Casual Listener
  • I have been having this issue for well over a month now. Songs which I have saved for offline play (Artists, Albums, Playlists) will play the first 4-7 seconds and then stop playing. Also, if I get a...
  • sambrown3098
  • Casual Listener
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Android Auto Voice Command Hang

I have latest version (3.0.0.1124) on Samasung Galaxy S6 with Android 5.02When connected to Android Auto and given a voice command, the command is recognised but Spotify hangs at the "Getting your selection..." message. I tested Google Play and it is...

  • Newbie
  • I have latest version (3.0.0.1124) on Samasung Galaxy S6 with Android 5.02 When connected to Android Auto and given a voice command, the command is recognised but Spotify hangs at the  "Getti...
  • therealwheely
  • Newbie
  • 1078 Views
  • 4 replies
  • 0 likes
  • 1078 Views
  • 4 replies
  • 0 likes

Solved!! Playing music not on my playlist.

I made a playlist with 10 songs and after the first one it selects a song I never had. Says playing suggested song, how do I stop this. It won't play my playlist it just progresses into garbage.

  • Casual Listener
  • I made a playlist with 10 songs and after the first one it selects a song I never had. Says playing suggested song, how do I stop this. It won't play my playlist it just progresses into garbage.
  • Joe
  • Community Legend
  • 1315 Views
  • 4 replies
  • 0 likes
  • 1315 Views
  • 4 replies
  • 0 likes

Keep having to sign in and loose offline songs

Hey,So I've got spotify installed on my sd card. I log in and download all my songs offline and it's all good but after a while I open spotify again and I'm logged out. I log back in and it says my songs aren't saved offline. When I check my sd I can...

  • Casual Listener
  • Hey, So I've got spotify installed on my sd card. I log in and download all my songs offline and it's all good but after a while I open spotify again and I'm logged out. I log back in and it says ...
  • Sebi88
  • Newbie
  • 611 Views
  • 2 replies
  • 0 likes
  • Android
    motox
  • 611 Views
  • 2 replies
  • 0 likes

Cancel old account

Hey, i created a new account currently and wanted to connect the app to my facebook. Well... i can't. It says that my facebook account is already connected to another spotify account. I would cancle the old account myself problem is, that i don't hav...

  • Newbie
  • Hey, i created a new account currently and wanted to connect the app to my facebook. Well... i can't.  It says that my facebook account is already connected to another spotify account. I would ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

option button too small. keeps selecting and playing song iso menu.

Please make the 3 dots button next to the song bigger or different.It is practically impossible to try and hit that button without occasionally, in the middle of a song, have the song you want to add to the playlist play immediately. This is so frkn ...

  • Newbie
  • Please make the 3 dots button next to the song bigger or different. It is practically impossible to try and hit that button without occasionally, in the middle of a song, have the song you want to a...
  • 293 Views
  • 0 replies
  • 0 likes
  • interaction problems
  • 293 Views
  • 0 replies
  • 0 likes

Solved!! El cuarteto de nos-Raro

Buenas, queria saber porque el album Raro del cuarteto de nos no aparece, Si lo busco por internet me redirecciona a el album pero no me deja reproducir las canciones, Solucion porfavor.

  • Newbie
  • Buenas, queria saber porque el album Raro del cuarteto de nos no aparece, Si lo busco por internet me redirecciona a el album pero no me deja reproducir las canciones, Solucion porfavor.
  • ParanoidARG
  • Music Fan
  • 1241 Views
  • 3 replies
  • 0 likes
  • 1241 Views
  • 3 replies
  • 0 likes

Huawei devices - impossible control music via Bluetooth

I'm using Spotify on a huawei Ascend G7 and I can't control the play/pause, next and prevent functions with any Bluetooth device, even if the app is playing music.Is there a way to g

  • Newbie
  • I'm using Spotify on a huawei Ascend G7 and I can't control the play/pause, next and prevent functions with any Bluetooth device, even if the app is playing music. Is there a way to g
  • 933 Views
  • 0 replies
  • 0 likes
  • Bluetooth problems
    emui
    huawei
    Play Button
  • 933 Views
  • 0 replies
  • 0 likes

Overnight metallic sound

On a Z5, premium user.Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Helium and slowish? Dunno how else to describe it.Plays fine...

  • Casual Listener
  • On a Z5, premium user. Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Heliu...
  • osornios
  • Spotify Star
  • 907 Views
  • 3 replies
  • 0 likes
  • andriod
    distorted sound Sony Xperia Z5
    distortion
    quality
    sound
    Sound Quality
  • 907 Views
  • 3 replies
  • 0 likes