Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
Friday
nisafitri
Casual Listener
29058 Views
60 replies
24 likes

29058 Views
60 replies
24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
870948 Views
11 replies
50 likes
Android
Guide
Troubleshooting

870948 Views
11 replies
50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2022-11-15 10:20:27 AM
Alex
Spotify Legend
24854 Views
3 replies
0 likes

24854 Views
3 replies
0 likes

You're offline over Wi-Fi

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000.It seems more like network configuration. Does anyone know how to configure it? Everything works fine except the spotify.I tried everithing with the pr...

tezcuboy
Casual Listener
Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000. It seems more like network configuration. Does anyone know how to configure it? Everything works f...
2016-05-08 8:21:38 PM
2016-05-09 1:54:55 PM
Daniel
Community Legend
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Help! Can't go online.

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't actually use the app to listen to any music. Conside...

aslabchu
Newbie
My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't a...
2016-05-09 7:05:34 AM
2016-05-09 1:48:13 PM
Daniel
Community Legend
259 Views
1 replies
0 likes

259 Views
1 replies
0 likes

On verge of cancelling subscription due to android app

Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...

jimardee
Music Fan
Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for di...
2016-04-28 10:58:19 AM
2016-05-09 10:06:37 AM
jimardee
Music Fan
526 Views
6 replies
0 likes

526 Views
6 replies
0 likes

Various Spotify App issues recently started

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various problems with the app recently. My colleague at work who also uses spoti...

jonbartlam
Casual Listener
This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various pro...
2015-11-26 12:02:46 PM
2016-05-09 2:53:39 AM
IDK-4U
Newbie
294 Views
2 replies
1 likes

294 Views
2 replies
1 likes

Solved!! Music drops out at end of every track

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 except there are a few buzzes. It is almost like an audib...

erssie
Casual Listener
On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 e...
2016-05-05 3:07:47 AM
2016-05-08 12:58:48 AM
erssie
Casual Listener
566 Views
4 replies
0 likes

566 Views
4 replies
0 likes

Playlists Stopping After Every Track, Also Two-Seconds of Silence Towards the End of Every Track

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...

USKensington
Casual Listener
Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...
2016-02-03 3:09:39 AM
2016-05-08 10:33:42 PM
haleyjo
Regular
2631 Views
10 replies
3 likes
freeze
gaps
pause

2631 Views
10 replies
3 likes

No Internet connection

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connection' and my wi-fi is fine. Someone help? Thanks

user-removed
Visitor
I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connect...
2016-05-04 2:57:56 AM
2016-05-08 8:06:50 PM
tezcuboy
Casual Listener
327 Views
4 replies
0 likes

327 Views
4 replies
0 likes

Remove donwload music

removes downloads of some songs, but, the space in the card memory remains the same, help me.

Victor34
Newbie
removes downloads of some songs, but, the space in the card memory remains the same, help me.
2016-05-07 3:46:38 PM
2016-05-07 7:59:48 PM
osornios
Spotify Star
855 Views
1 replies
0 likes

855 Views
1 replies
0 likes

Solved!! Can't get pass login screen

Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it asked for my facebook credentials. I provide that and then it asks a...

martyb53
Casual Listener
Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it...
2012-02-26 5:45:29 PM
2016-05-07 7:50:53 PM
crizchan1224
Casual Listener
23325 Views
84 replies
0 likes

23325 Views
84 replies
0 likes

Cant login into spotify on Mobile

Since round about three days i cant login into my premium account anymore.It doesnt matter if i try with my facebook account or with my spotifiy username + password.It loads for a very long time telling me that the "Login is in Process", but nothing ...

Williamw88
Regular
Since round about three days i cant login into my premium account anymore. It doesnt matter if i try with my facebook account or with my spotifiy username + password. It loads for a very long ...
2016-05-06 7:54:12 PM
2016-05-07 4:26:08 PM
Williamw88
Regular
859 Views
5 replies
0 likes

859 Views
5 replies
0 likes

Spotify Connect to Samsung Multiroom

Hi all,I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I group the. Together it sees them, however it does not con...

Matty071986
Newbie
Hi all, I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I gr...
2016-05-07 11:46:11 AM
733 Views
0 replies
0 likes
Spotify connect Samsung multiroom

733 Views
0 replies
0 likes

Spotify connect keeping phone awake

I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake. So after a normal work day listening to Spotify, not using my phone at all, I'm still down to 50% battery. Using my...

jbrizz
Casual Listener
I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake. So after a normal work day listening to Spotify, n...
2016-05-07 9:48:23 AM
449 Views
0 replies
1 likes

449 Views
0 replies
1 likes

Solved!! Spotify won't play on my device anymore.

I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free music everywhere" has it changed that were not allowe...

chaossound
Casual Listener
I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free mu...
2016-05-05 10:29:34 PM
2016-05-07 1:56:48 AM
osornios
Spotify Star
8917 Views
4 replies
0 likes

8917 Views
4 replies
0 likes

Up to 200MB monthly data usage while 'Download using cellular' is off. What does Spotify download?

I use Spotify (Premium) every day. Settings:Offline mode deactivatedDownload using cellular: offThat should mean that Spotify downloads tracks only on WiFi, which seems to be te case.When I consult my Data usage per app (Android 6 on Nexus 5), I see ...

Coli
Music Fan
I use Spotify (Premium) every day. Settings: Offline mode deactivated Download using cellular: off That should mean that Spotify downloads tracks only on WiFi, which seems to be te case. W...
2016-04-09 10:49:13 AM
2016-05-06 12:58:42 AM
paulochf
Casual Listener
1092 Views
6 replies
0 likes

1092 Views
6 replies
0 likes

Cant pay from phone

I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can I switch my money to a different payment option to...

Hishaam26
Newbie
I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can...
2016-05-06 6:42:59 PM
2016-05-06 12:47:09 AM
Daniel
Community Legend
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

BB10 - Spotify - download files both on internal memory & external micro-sd card?

I am using Z30 using OS 10.3.2.2474.I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to the external micro SD card, it is also saving files to t...

taiarth
Newbie
I am using Z30 using OS 10.3.2.2474. I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to t...
2016-05-06 10:17:04 PM
165 Views
0 replies
0 likes

165 Views
0 replies
0 likes

note 5 "this song is not available"

This problem is driving me crazy. Any help would be much appreciated. Spotify works fine on my computer and has always worked on my other mobile devices. I have a Premium subscription, and records of the money being taken out of my account consistent...

mafodor
Casual Listener
This problem is driving me crazy. Any help would be much appreciated. Spotify works fine on my computer and has always worked on my other mobile devices. I have a Premium subscri...
2016-05-06 8:21:29 PM
2016-05-06 8:24:54 PM
mafodor
Casual Listener
184 Views
1 replies
0 likes

184 Views
1 replies
0 likes

Device storage to SD card

Hi, I'm currently using a Samsung Galaxy S7 with a 16GB memory card in it. There's still about 9GB left in it, so I changes the storage settings. I waited for it to load. Afterwhich it prompted me with something like, my files can't be transferred as...

denisecampos
Music Fan
Hi, I'm currently using a Samsung Galaxy S7 with a 16GB memory card in it. There's still about 9GB left in it, so I changes the storage settings. I waited for it to load. Afterwhich it prompted me wi...
2016-05-06 5:41:26 PM
2016-05-06 6:05:23 PM
Daniel
Community Legend
221 Views
1 replies
0 likes

221 Views
1 replies
0 likes

Spotify UI

I love Spotify for its content, but the user interfaces on all paltforms flat out SUCKS! Some of the things that really tick me off is 1) The "Shuffle Play" plays many of the same songs over and over, and some songs never! I know this is a long stand...

goldhealer
Casual Listener
I love Spotify for its content, but the user interfaces on all paltforms flat out SUCKS! Some of the things that really tick me off is 1) The "Shuffle Play" plays many of the s...
2016-05-06 5:48:21 PM
145 Views
0 replies
0 likes

145 Views
0 replies
0 likes

Mini connected and Huawei P9

Hi, I bought the new Huawei P9 and I own a BMW-Mini.Mini has a APP called MINI CONNECTED here we can run APPS and controll them on the vehicle dashboard.All the APPS run well with the exception of SPOTIFY.It's listed on the APPS IN VEHICLE ( in the t...

glbatista
Newbie
Hi, I bought the new Huawei P9 and I own a BMW-Mini. Mini has a APP called MINI CONNECTED here we can run APPS and controll them on the vehicle dashboard. All the APPS run well with the ex...
2016-05-06 1:35:59 PM
720 Views
0 replies
0 likes

720 Views
0 replies
0 likes

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Android

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