Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Missing songs in my library

Missing songs in my library

I logged into my Spotify account on my phone yesterday and noticed songs and playlists I didn't add. I immediately logged out of all devices, changed my passwords, including facebook, and set up security measures. Today, I logged in to find almost my entire song library gone and almost 50 new songs in its place. What is causing this, how do I fix it, and how do I get my library back? No one else has access to my account. I'm going to be very unhappy if my library of several hundred songs is just gone and I have to rebuild it. It almost isn't worth the effort I'd this is just going to happen again.

Reply
1 Reply

Hey, @Truthsoutthere -

 

That's not cool! Looks like your Account has been hacked-

Please contact Spotify directly through this contact form- The support team will start looking through your issue right away;

 

Thank you 🙂

Suggested posts