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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376508 Views

541 replies

34 likes

Account
Free
  • 376508 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7596 Views

0 replies

7 likes

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Chromecast Audio - problems skipping tracks

Hi everyone, I can't seem to skip tracks on spotiy when the audio device is a Chromecast Audio without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next song no worries. Both apps have been updated to lat...

Visitor

Hi everyone, I can't seem to skip tracks on spotiy when the audio device is a Chromecast Audio without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next ...

Apw37

Newbie

11092 Views

34 replies

6 likes

  • 11092 Views
  • 34 replies
  • 6 likes

Maximum cache size up to 10 gb?

App size has been increasing a lot last few weeks. I don't download songs streaming only. Can someone please, clarify is there maximum cache size or it will increase up to 10-15 gb? Before I had only 3-4 gb app/cache size, now it's 6,7 gb.

Casual Listener

App size has been increasing a lot last few weeks. I don't download songs streaming only. Can someone please, clarify is there maximum cache size or it will increase up to 10-15 gb? Before I had only...

1223 Views

0 replies

0 likes

app size
Cache Removal
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Seems like its downloading but it isn't

Hey!So, the thing is I'm premium user and when I try to download my songs to offline the songs keeps downloading past the 100% but in the songs list it appears that most of the songs did not download. Even the number of songs downloading are wrong ca...

Newbie

Hey! So, the thing is I'm premium user and when I try to download my songs to offline the songs keeps downloading past the 100% but in the songs list it appears that most of the songs did not downlo...

Joe

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Synced songs deleted when SD card is dismounted (and mounted again).

How to reproduce the error:Set storage to SD card and sync some songs.Turn off the app.Dismount SD card.Mount SD card again.Change storage back to SD card (as storage apparently defaults back to device storage if you dismount the SD card).Even before...

Casual Listener

How to reproduce the error: Set storage to SD card and sync some songs. Turn off the app. Dismount SD card. Mount SD card again. Change storage back to SD card (as storage apparently defaults b...

Joe

Community Legend

834 Views

3 replies

1 likes

  • 834 Views
  • 3 replies
  • 1 likes

Solved!! Spotify on Galaxy Note 5

I'm not sure if this is an issue with the device itself or the Spotify app. When my cell syncs to the bluetooth of my car stereo, Spotify auto loads and starts playing. I can't find a setting where I can turn that off if possible. Thnx!

Casual Listener

I'm not sure if this is an issue with the device itself or the Spotify app. When my cell syncs to the bluetooth of my car stereo, Spotify auto loads and starts playing. I can't find a setting where I...

Harlocck

Casual Listener

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Sou premium, mas só toca aleatório

Meu status no Spotify é premium, mensalidade devidamente pago, porém ao utilizar o app, só consigo ouvir os álbuns de forma aleatória como se estivesse na versão gratuita!!! Procuro uma solução pra esse problema!!!

Newbie

Meu status no Spotify é premium, mensalidade devidamente pago, porém ao utilizar o app, só consigo ouvir os álbuns de forma aleatória como se estivesse na versão gratuita!!! Procuro uma solução pra e...

Arthurcdc15

Newbie

1233 Views

3 replies

0 likes

  • 1233 Views
  • 3 replies
  • 0 likes

Spotify randomly stops

I have a Moto g 4 plus with Android 7.0 and the latest updates with Spotify and randomly being either a few minutes or an hour it will just stop playing in the background and disappear from the notification panel. Thanks in advance.

Casual Listener

I have a Moto g 4 plus with Android 7.0 and the latest updates with Spotify and randomly being either a few minutes or an hour it will just stop playing in the background and disappear from the notif...

andrealey

Casual Listener

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Missing songs in my library

I logged into my Spotify account on my phone yesterday and noticed songs and playlists I didn't add. I immediately logged out of all devices, changed my passwords, including facebook, and set up security measures. Today, I logged in to find almost my...

Newbie

I logged into my Spotify account on my phone yesterday and noticed songs and playlists I didn't add. I immediately logged out of all devices, changed my passwords, including facebook, and set up secu...

IguanaSetup

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

NÃO FUNCIONA OFFLINE

EU TENHO UMA CONTA PREMIUM NO SPOTIFY MAS MESMO BAIXANDO AS MÚSICAS NÃO CONSIGO OUVIR AS MÚSICAS SALVAS QUANDO ESTOU OFFLINE. JA TENTEI FAZER DE TUDO MAS NÃO CONSIGO RESOLVER O PROBLEMA.GOSTARIA DE AJUDA

Newbie

EU TENHO UMA CONTA PREMIUM NO SPOTIFY MAS MESMO BAIXANDO AS MÚSICAS NÃO CONSIGO OUVIR AS MÚSICAS SALVAS QUANDO ESTOU OFFLINE. JA TENTEI FAZER DE TUDO MAS NÃO CONSIGO RESOLVER O PROBLEMA.GOSTARIA DE A...

Lu201

Newbie

30601 Views

2 replies

3 likes

  • 30601 Views
  • 2 replies
  • 3 likes

En mi plan familiar no tengo opción de guardar musica en la tarjeta sd

Hola, hace un par de días cambie mi cuenta premium a una cuenta familiar, y ahora no me aparece la opción de almacenamiento, que puedo hacer para solucionarlo? No puedo descargar musica si no puedo guardarla en mi tarjeta sd. Ayuda.

Newbie

Hola, hace un par de días cambie mi cuenta premium a una cuenta familiar, y ahora no me aparece la opción de almacenamiento, que puedo hacer para solucionarlo? No puedo descargar musica si no puedo g...

1714 Views

0 replies

1 likes

  • 1714 Views
  • 0 replies
  • 1 likes

Download Single Track?

Why have we lost the ability to download individual tracks? When I first signed up for Spotify, the Android app allowed for downloading: 1. Artist - Every track you had saved by an artist2. Albums - An entire album by an artist3. Individual songs For...

Regular

Why have we lost the ability to download individual tracks? When I first signed up for Spotify, the Android app allowed for downloading:   1. Artist - Every track you had saved by an artist 2...

1969 Views

0 replies

18 likes

Downloadable Tracks
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  • 18 likes

adding local files to spotify library

HiI've added some songs onto Spotify from the local files section and am finding it difficult to move it onto the "songs" library. Previously I had to create a playlist and just listen to the songs I downloaded from my local files/computer through th...

Regular

Hi I've added some songs onto Spotify from the local files section and am finding it difficult to move it onto the "songs" library.  Previously I had to create a playlist and just listen to th...

623 Views

0 replies

0 likes

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Memoria

Buenos días, quería borrar todo el caché que tiene la aplicación, ya que ocupa el 609 MB. Me dice que me va borrar todo lo que tengo descargado, pero no tengo ningún tema! Tengo todo en la nube de spotify, ya, que lo uso para que no me llene la memor...

Newbie

Buenos días, quería borrar todo el caché que tiene la aplicación, ya que ocupa el 609 MB. Me dice que me va borrar todo lo que tengo descargado, pero no tengo ningún tema! Tengo todo en la nube de sp...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Spotify plays random rap and pop music I didn't select

This has happened to me before and I think I fixed it by turning my phone on and off. It's happening again and won't change this time. What happens is when I select and artist to shuffle play, it plays music from completely different bands and genres...

Casual Listener

This has happened to me before and I think I fixed it by turning my phone on and off.  It's happening again and won't change this time.  What happens is when I select and artist to shuffle ...

HarryWolfman

Casual Listener

881 Views

3 replies

0 likes

  • 881 Views
  • 3 replies
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Notification hard to read on dark theme

Spotify's text is almost unreadable on the android notification bar when I have a dark theme on, as it is dark letters on dark background. Other apps (such as phonograph for example) show just fine and adjust themselves to the theme being dark or lig...

Newbie

Spotify's text is almost unreadable on the android notification bar when I have a dark theme on, as it is dark letters on dark background. Other apps (such as phonograph for example) show just fine a...

1176 Views

0 replies

5 likes

dark theme
Material Design
Notifications
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  • 0 replies
  • 5 likes

Spotify will stop playing any song after 3 seconds

I have a problem with Spotify on my phone (Galaxy S7 Edge). The problem is, that any song I play stops playing after 3 seconds. I have cleared my cache 3 times and reinstalled the app 2 times. I even changed the 'saves' directory onto another card. I...

Newbie

I have a problem with Spotify on my phone (Galaxy S7 Edge). The problem is, that any song I play stops playing after 3 seconds. I have cleared my cache 3 times and reinstalled the app 2 times. I even...

Joe

Community Legend

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Spotify doesn't seem to be storing music on sd card

Hi everybody, I have a Moto G4 Plus running under Nougat. I'm not quite sure Spotify saves my offline music on my sd card (used as an external storage device). Although I tried a clean reinstall (by also deleting any remaining Spotify folder on the s...

Casual Listener

Hi everybody,   I have a Moto G4 Plus running under Nougat. I'm not quite sure Spotify saves my offline music on my sd card (used as an external storage device). Although I tried a clean reins...

Joe

Community Legend

707 Views

3 replies

0 likes

  • 707 Views
  • 3 replies
  • 0 likes

Playlist shows songs on desktop but not Android.

This is the playlist: https://open.spotify.com/user/emacdo02/playlist/5TyC4RJrI5P75QQGEIsU9G It's the first time this has ever happened.

Casual Listener

This is the playlist:   https://open.spotify.com/user/emacdo02/playlist/5TyC4RJrI5P75QQGEIsU9G     It's the first time this has ever happened.  

326 Views

0 replies

0 likes

Desktop android playlist
  • 326 Views
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Playlist shows songs on desktop but not Android.

This is the playlist: https://open.spotify.com/user/emacdo02/playlist/5TyC4RJrI5P75QQGEIsU9G It's the first time this has ever happened.

Casual Listener

This is the playlist:   https://open.spotify.com/user/emacdo02/playlist/5TyC4RJrI5P75QQGEIsU9G     It's the first time this has ever happened.  

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Error al descargar musica

Tengo un Xperia Xa Ultra, con a Android 7.0 Al descargar musica la descarga de pausa llegando al %10 y si reinicio la aplicación, la opción de almacenamiento desaparece, al reiniciar el teléfono, se selecciona por defecto el almacenamiento interno . ...

Newbie

Tengo un Xperia Xa Ultra, con a Android 7.0  Al descargar musica la descarga de pausa llegando al %10 y si reinicio la aplicación, la opción de almacenamiento desaparece, al reiniciar el teléfo...

874 Views

0 replies

2 likes

  • 874 Views
  • 0 replies
  • 2 likes