Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, friends! I'm having a problem with the downloads! They are very slow! Can anyone help me with this?
Hi, friends! I'm having a problem with the downloads! They are very slow! Can anyone help me with this?
440 Views
0 replies
0 likes
Hi, is there a way to show my downloaded mp3 music in spotify music or vice versa?Thank you
Hi, is there a way to show my downloaded mp3 music in spotify music or vice versa? Thank you
310 Views
0 replies
0 likes
Says no internet and I'm offline. Driving me mad. Can't search but can use downloaded sings. Help. I'm premium user.
Says no internet and I'm offline. Driving me mad. Can't search but can use downloaded sings. Help. I'm premium user.
Roadie
401 Views
1 replies
0 likes
Podcasts won't even show up on mobile. For example, I have the "Science Friday" podcast in my library, but when i open my library up on mobile, it won't show up. Can someone help me?
Podcasts won't even show up on mobile. For example, I have the "Science Friday" podcast in my library, but when i open my library up on mobile, it won't show up. Can someone help me?
1444 Views
0 replies
0 likes
So this morning I went on my spotify account and I was signed off. I tried signing back in and change my password but it wouldn't send an email. When I did check my email it send my account was disabled for no reason. They sent my money back for my s...
So this morning I went on my spotify account and I was signed off. I tried signing back in and change my password but it wouldn't send an email. When I did check my email it send my account was disab...
Community Legend
322 Views
1 replies
0 likes
Hey guys.I've been using Spotify Premium for a couple of months now, and it had been working just fine until a week ago. I noticed that when I was not connected to a WI-FI connection, the app would tell me that I was offline. I found it strange, but ...
Hey guys. I've been using Spotify Premium for a couple of months now, and it had been working just fine until a week ago. I noticed that when I was not connected to a WI-FI connection, the app would...
Community Legend
332 Views
1 replies
0 likes
Noticed this before but this time I decided to find out the cause. The problem: the "Now Playing" song at the bottom of the app or on lock screen is not the same as the song that is actually playing. If you select the song, it will take you to the co...
Noticed this before but this time I decided to find out the cause. The problem: the "Now Playing" song at the bottom of the app or on lock screen is not the same as the song that is actually...
345 Views
0 replies
0 likes
Hi,I am the owner of Huawei P8 Lite and from some time (after update I think) I don't have spotify player on my notification bar and it is very uncomfortable. Do you have problem like that? Is there any solution to this problem? My current version of...
Hi, I am the owner of Huawei P8 Lite and from some time (after update I think) I don't have spotify player on my notification bar and it is very uncomfortable. Do you have problem like that?&nb...
Community Legend
400 Views
1 replies
0 likes
I haven't seen this problem discussed at all in recent years... The past two weeks or so a "crackling" (think needle on vinyl, but a little louder) is audible between tracks when I'm streaming music on mobile data. Tried wiping data, cache, and a fre...
I haven't seen this problem discussed at all in recent years... The past two weeks or so a "crackling" (think needle on vinyl, but a little louder) is audible between tracks when I'm streaming music ...
355 Views
0 replies
0 likes
Hi, I recently made a spotify premium subscription and sadly the APP is not playing any Songs in my phone. Device: OnePlus One A001ROM: Resurrection Remix 5.8.4 Android 7.1.2Spotify Version: 8.4.18.743 armV7 I have found nothing in the community or g...
Hi, I recently made a spotify premium subscription and sadly the APP is not playing any Songs in my phone. Device: OnePlus One A001 ROM: Resurrection Remix 5.8.4 Android 7.1.2 Spoti...
Not applicable
454 Views
3 replies
0 likes
A friend of mine was looking at his most played songs but at that time I didn't ask him how he did it.
A friend of mine was looking at his most played songs but at that time I didn't ask him how he did it.
3253 Views
0 replies
0 likes
I've been paying for Spotify for about 3 years now and it's been so amazing and satisfying, but in the last 3 weeks or so songs on my phone will randomly be interuppted by this buzzing noise and the music stops for a few seconds. I checked other apps...
I've been paying for Spotify for about 3 years now and it's been so amazing and satisfying, but in the last 3 weeks or so songs on my phone will randomly be interuppted by this buzzing noise and the ...
562 Views
0 replies
0 likes
I was just about to put on some of my saved songs when an error popped up saying offline mode had logged on to more than 3 devices. I only use my phone and computer for spotify so I was worried about my account being comprimised. Changed passwords an...
I was just about to put on some of my saved songs when an error popped up saying offline mode had logged on to more than 3 devices. I only use my phone and computer for spotify so I was worried about...
312 Views
0 replies
0 likes
Buenas noches, quisiera saber cómo puedo hacer para colocar Spotify en pantalla bloqueda, mi celular es un samsung galaxy J3 2016, y el sistema operativo es Android 5.1.1, y en la parte de notificaciones de aplicaciones tampoco he podido encontrar so...
Buenas noches, quisiera saber cómo puedo hacer para colocar Spotify en pantalla bloqueda, mi celular es un samsung galaxy J3 2016, y el sistema operativo es Android 5.1.1, y en la parte de notificaci...
5140 Views
0 replies
3 likes
So I subscribed today and naturally used the free 30 day trial. I have tried logging out and logging back in, even uninstalling and reinstalling the app and still am only receiving the free version on my account. Any ideas?
So I subscribed today and naturally used the free 30 day trial. I have tried logging out and logging back in, even uninstalling and reinstalling the app and still am only receiving the free version o...
Community Legend
434 Views
3 replies
0 likes
PLEASE PLEASE PLEASE HELP ... I' READY TO CANCEL MY SUBSCRIPTION.... FOR AT LEAST A WEEK I'VE been tryn to log on to my acct ... I've folloed very instruction and STILL NOTHING !!!! WHAT CAN I DO ... WHO WILL HELP AND WHEN
PLEASE PLEASE PLEASE HELP ... I' READY TO CANCEL MY SUBSCRIPTION.... FOR AT LEAST A WEEK I'VE been tryn to log on to my acct ... I've folloed very instruction and STILL NOTHING !!!! WHAT CAN I DO ......
Community Legend
341 Views
1 replies
0 likes
Me acabo de cambiar a premium y no puedo poner calidad de audio extrema. Saben cómo puedo hacerle? Me dice que descubrí una funcionalidad de premium y que me.cambie pero ya lo hice y no puedo.AYUDA!
Me acabo de cambiar a premium y no puedo poner calidad de audio extrema. Saben cómo puedo hacerle? Me dice que descubrí una funcionalidad de premium y que me.cambie pero ya lo hice y no puedo. AYUDA!
Newbie
663 Views
2 replies
0 likes
Hey guys. Premium user for about a year.Device: Huawei p9 Lite (VNS-L22)Android Version: 6.0 What happens:I'm able to start the application with little issue. It doesn't seem to matter-offline mode, online, other devices connected to Spotify or not, ...
Hey guys. Premium user for about a year. Device: Huawei p9 Lite (VNS-L22) Android Version: 6.0 What happens: I'm able to start the application with little issue. It doesn't seem to matter...
410 Views
0 replies
0 likes
I've only come across this problem in the last week, I had uninstalled it and reinstalled it and the buzzing stopped anf then yesterday it came back and I tried to reinstalled it and it didn't help. I've tried everything I could think of and nothing ...
I've only come across this problem in the last week, I had uninstalled it and reinstalled it and the buzzing stopped anf then yesterday it came back and I tried to reinstalled it and it didn't help. ...
Roadie
474 Views
1 replies
0 likes
There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, that option isn't there. Shuffle is permanently enable...
There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, tha...
Casual Listener
872 Views
2 replies
0 likes
