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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • 11 replies
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20357 Views
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  • 20357 Views
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Saving to SD card not an option

I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great

  • Newbie
  • I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great
  • Joe
  • Community Legend
  • 185 Views
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  • 185 Views
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ACCOUNT HACKED - Need help

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since the email and pw was changed. I have created a new a...

  • Casual Listener
  • Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since t...
  • imran7
  • Casual Listener
  • 149 Views
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  • 149 Views
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new phone and my playlists did not transfer

playlist did not transfer to my new phone and says i do not have premium, I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone. i now have a samsung galaxy S8

  • Newbie
  • playlist did not transfer to my new phone and says i do not have premium,  I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone...
  • Joe
  • Community Legend
  • 1483 Views
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  • 1483 Views
  • 1 replies
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Sound distortion

I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?

  • Visitor
  • I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?
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  • 165 Views
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Offline mode not working

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without internet turned on.

  • Music Fan
  • I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without int...
  • Joe
  • Community Legend
  • 902 Views
  • 7 replies
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  • 902 Views
  • 7 replies
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It's acting weird

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account sign up thing when I was bored? Whats wrong with it?

  • Casual Listener
  • My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account s...
  • Joe
  • Community Legend
  • 426 Views
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  • 426 Views
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Not ok

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

  • Newbie
  • While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong
  • Joe
  • Community Legend
  • 142 Views
  • 1 replies
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  • 142 Views
  • 1 replies
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Offline content not available after shutdown/powerup but still takes up space on SD card

I run Spotify in my car on an older Android phone (Samsung Galaxy S3). Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and listen to them on the go. Since I don't drive my car every...

  • Casual Listener
  • I run Spotify in my car on an older Android phone (Samsung Galaxy S3).  Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and l...
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  • 188 Views
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Won't play next song in playlist

The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.

  • Regular
  • The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.
  • 312 Views
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  • 312 Views
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Annoying pause of 7-12 seconds before every song

Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebody help us with this? We have a premium account.

  • Casual Listener
  • Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebod...
  • Schmiel
  • Casual Listener
  • 141 Views
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  • 141 Views
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Can I control music without unlocking my phone?

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change When doing sport it's really not handy.Is it possible to put the controler on the unlocking screen? I think I had that function on my HTC M...

  • Casual Listener
  • I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change 😕 When doing sport it's really not handy. Is it possible to put the controler on the...
  • Maximeislearnin
  • Casual Listener
  • 3626 Views
  • 2 replies
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  • 3626 Views
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Spotify stream to ChromeCast issue

Premium accountWhen streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in.Seems ok when running Spotify on my phone but the speaker is far better via Ch...

  • Newbie
  • Premium account When streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in. Seems ok when running S...
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  • 156 Views
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Suggested Songs on a Premium Account

Hi Guys! I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to hear them offline. But when listening to some Albums, these an...

  • Newbie
  • Hi Guys!   I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to he...
  • Joe
  • Community Legend
  • 128 Views
  • 1 replies
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  • 128 Views
  • 1 replies
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Tarkuzlive

Señores de SPOTIFY..Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!!Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y

  • Newbie
  • Señores de SPOTIFY.. Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!! Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y
  • 92 Views
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  • 92 Views
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Unotelly dns unblocker

I have been a Spotify premium user for about a year, using android devices at home.I use a dns unblocker on my router and have had no problems until the last few days.Now I cannot connect on android when the router is configured to unblocker.As soon ...

  • Casual Listener
  • I have been a Spotify premium user for about a year, using android devices at home. I use a dns unblocker on my router and have had no problems until the last few days. Now I cannot connect on andr...
  • tony102123
  • Casual Listener
  • 274 Views
  • 2 replies
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  • 274 Views
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Saving a song or album to My Library takes me offline

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the drop down menu on a song or album won't work (aka ad...

  • Regular
  • It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the d...
  • Joe
  • Community Legend
  • 262 Views
  • 5 replies
  • 0 likes
  • 262 Views
  • 5 replies
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Chromecast from Android, phone stuck on song

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows first song when I began cast. Any suggestions?

  • Newbie
  • When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows fi...
  • 169 Views
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  • 169 Views
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Im tired of this!

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i have no songs downloaded anymore. I go back online...

  • Newbie
  • This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i...
  • renannobile
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
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Cant use some options

I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??

  • Newbie
  • I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??
  • itu_
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes