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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify keeps pausing

As in the subject - Spotify keeps randomly pausing the music on Android, sometimes even randomly closes at all (this one quite rarely though).And yes, I've tried various solutions mentioned in other topics like this: logging out from all devices, eve...

Regular

As in the subject - Spotify keeps randomly pausing the music on Android, sometimes even randomly closes at all (this one quite rarely though). And yes, I've tried various solutions mentioned in othe...

pceg

Regular

3672 Views

8 replies

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Offline songs not available in app, but still saved in storage

Did a clean install of the latest version of spotify on my Moto gplus 5, with the latest version of Nougat. I've downloaded heaps of songs in extreme quality. After 2 days, according to the spotify app, I don't have any downloaded songs. I checked my...

Music Fan

Did a clean install of the latest version of spotify on my Moto gplus 5, with the latest version of Nougat. I've downloaded heaps of songs in extreme quality. After 2 days, according to the spotify a...

MrBrown3

Music Fan

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2 replies

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Problem with graphics

Hi, While I was scrolling my playlist, same issue with graphics happened. It dissapears after a while, but still is pretty annoying. See attatched.Regards

Newbie

Hi,  While I was scrolling my playlist, same issue with graphics happened. It dissapears after a while, but still is pretty annoying. See attatched. Regards

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Spotify app on my Android won't shuffle play.

It only seems to play songs in the order I added them to my playlist, even though I am hitting the green Shuffle Play button.

Newbie

It only seems to play songs in the order I added them to my playlist, even though I am hitting the green Shuffle Play button.

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Re: Offline songs unavailable

I have a somewhat related problem.I'm on vacation and took a couple of SD-cards with me to have enough space for pics and vids.So when I wanted to make a long video I unmounted my "normal" sdcard inserted a new one and recorded.Later I wanted to list...

Newbie

I have a somewhat related problem. I'm on vacation and took a couple of SD-cards with me to have enough space for pics and vids. So when I wanted to make a long video I unmounted my "normal" sdcard...

Joe

Community Legend

446 Views

1 replies

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spotify doesn`t save to sd card

sur mon MOTO G je ne peux plus déplacer spotify vers la carte SD !

Newbie

sur mon MOTO G je ne peux plus déplacer spotify vers la carte SD !

291 Views

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Spotify doesnt erase filter

Hi i have some sort of issue thats very annoying.anytime i play one of my playlists and i search for a specific song in that list and play it, spotify keeps playing that one song even though i cleared the filter. why doesnt it get back to the entire ...

Casual Listener

Hi  i have some sort of issue thats very annoying. anytime i play one of my playlists and i search for a specific song in that list and play it, spotify keeps playing that one song even though...

325 Views

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Chromecast issue with daily mixes

Hello all,I got issues using the chromecast only with the daily mixes... The android app disconnects the music flow after 5s when I connect to chromecast. Everything else works fine.I think it's weird tho.

Newbie

Hello all, I got issues using the chromecast only with the daily mixes... The android app disconnects the music flow after 5s when I connect to chromecast. Everything else works fine. I think it's ...

makoce

Newbie

664 Views

2 replies

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Spotify ist unbrauchbar, solange man nicht auf SD-Karte speichern kann!!!

Hallo liebes Forum, kann mir jemand erklären, warum ich Premium-Kunde werden soll, wenn ich das einzig wirkliche Premium-Feature, Musik auf meinem mobilen Gerät zu speichern, nicht nutzen kann? Solange man seinen Speicherort nicht selbst bestimmen ka...

Newbie

Hallo liebes Forum,   kann mir jemand erklären, warum ich Premium-Kunde werden soll, wenn ich das einzig wirkliche Premium-Feature, Musik auf meinem mobilen Gerät zu speichern, nicht nu...

amira3

Newbie

13443 Views

9 replies

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Songs get un-downloaded. Help?

Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?

Casual Listener

Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?

Joe

Community Legend

424 Views

1 replies

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Library fills my android

Hi My android device (Samsung galaxy s2) have synced my entire computer library and now I can't delete it. This means I cannot sync any other offline playlists, because the SD card is full. Clear cache does not help, nor reinstalling spotify. Its not...

Casual Listener

Hi   My android device (Samsung galaxy s2) have synced my entire computer library and now I can't delete it. This means I cannot sync any other offline playlists, because the SD card is full. ...

goforit

Music Fan

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6 replies

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Ràdio playlist?

How do I remove radio playlist from my regular playlist. It's taking up to much room. I don't use this function

Newbie

How do I remove radio playlist from my regular playlist. It's taking up to much room. I don't use this function

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My daily mix is completely irrelevant to my music taste

So when I first started listening to spotify I listened to classic rock and a little bit of Arctic monkeys. Now, I listen to rap and that kind of stuff. My daily mix hasn't updated in months. What to do?

Newbie

So when I first started listening to spotify I listened to classic rock and a little bit of Arctic monkeys. Now, I listen to rap and that kind of stuff. My daily mix hasn't updated in months. What to...

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Can’t find Depapepe albums in Android

Can’t find Depapepe Albums in Android version of the App but can find them in iOS. What seems to be the problem?

Newbie

Can’t find Depapepe Albums in Android version of the App but can find them in iOS. What seems to be the problem?

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Solved!! No Search option on Main menu

Hello all!I've just downloaded the app today by first time in my Galaxy Fame and since then I'm having problems with Search option. I know it should appear above Explore option in top left corner menu, it appears only one time after login (I did it s...

Casual Listener

Hello all! I've just downloaded the app today by first time in my Galaxy Fame and since then I'm having problems with Search option. I know it should appear above Explore option in top left corner...

Joe

Community Legend

25537 Views

128 replies

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Solved!! After all songs randomly deleted, having problems syncing local offline playlists on phone VERY SLOW

On my phone all my playlists suddenly undownloaded themselves a couple of days ago, I've seen the FAQ about this and none of the things that would do this happened so I don't know. Moving on... I am trying to sync my songs again and I have all my loc...

Gig Goer

On my phone all my playlists suddenly undownloaded themselves a couple of days ago, I've seen the FAQ about this and none of the things that would do this happened so I don't know. Moving on... &nbs...

chiefjoboo

Gig Goer

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Can I get to preferences on an android tablet?

I've been looking for preferences on my android for a while and I know you can get to it on a computer, sadly I don't have access to one, so I was wondering if I could access preferences on my tablet and how. Note, I don't have access to Spotify Prem...

Newbie

I've been looking for preferences on my android for a while and I know you can get to it on a computer, sadly I don't have access to one, so I was wondering if I could access preferences on my tablet...

Joe

Community Legend

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Shuffle not using all songs

Whenever I shuffle My Songs, it keeps shuffling a group of about 50 songs. It varies based on how My Songs are filtered. For example, if they are filtered alphabetically it will only select songs from #s, A, and B. My account has been doing this for ...

Casual Listener

Whenever I shuffle My Songs, it keeps shuffling a group of about 50 songs. It varies based on how My Songs are filtered. For example, if they are filtered alphabetically it will only select songs fro...

346 Views

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Won't play on Jam speaker?

I have a Jam Symphony speaker connected through WiFi. I can use it with other apps, but when I go to connect through Spotify, the speaker shows up, but instantly loses connection. It will say "connected" then back to "devices available" instantly. I ...

Newbie

I have a Jam Symphony speaker connected through WiFi.  I can use it with other apps, but when I go to connect through Spotify, the speaker shows up, but instantly loses connection.  It will...

Hub61

Casual Listener

6701 Views

6 replies

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Using the bluetooth back button does not restart the song.

Using the bluetooth back button does not restart the song. Instead it will go to the previous song, that is not the what it previously did. Also this is not what the back button on the notification does. On a Pixel 2 - Android 8Version 8.4.26.770 arm...

Newbie

Using the bluetooth back button does not restart the song. Instead it will go to the previous song, that is not the what it previously did. Also this is not what the back button on the notification d...

513 Views

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