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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42210 Views
  • 65 replies
  • 25 likes
  • 42210 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877884 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877884 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26331 Views
  • 4 replies
  • 0 likes
  • 26331 Views
  • 4 replies
  • 0 likes

tengo cuenta premium pero en mi android me aparece free

hace poco actualize spotify en mi android y al entrar era free, en mi pc si tengo las opciones premium, que pasa?

  • Newbie
  • hace poco actualize spotify en mi android y al entrar era free, en mi pc si tengo las opciones premium, que pasa?
  • Ricardocompean
  • Newbie
  • 4150 Views
  • 7 replies
  • 1 likes
  • 4150 Views
  • 7 replies
  • 1 likes

Plans for Play Screen?

Hi, I've noticed that there are two different versions of the "play screen" in the Android app. There is the normal one and there is a fairly new one used for "Today's Top Hits".Are there any plans to switch completely over to the new one?(I'd love t...

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  • Regular
  •   Hi, I've noticed that there are two different versions of the "play screen" in the Android app. There is the normal one and there is a fairly new one used for "Today's Top Hits". Are there a...
  • Rustico
  • Regular
  • 984 Views
  • 2 replies
  • 0 likes
  • 984 Views
  • 2 replies
  • 0 likes

Samsung Galaxy Won't Allow Steaming when on mobile data? Offline mode not on

Hi,I have just bought a samsung galaxy and I have downloaded spotify premium. The app works fine in a wifi zone but when I leave wifi it keeps saying that there is no internet connection. I have unlimited mobile date so this cannot be the problem and...

  • Newbie
  • Hi, I have just bought a samsung galaxy and I have downloaded spotify premium. The app works fine in a wifi zone but when I leave wifi it keeps saying that there is no internet connection. I have un...
  • Joe
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Stops playing music and can't start again

When i play music on my spotify premium account on my Samsung Galaxy S8 it just stops sometimes and specially on sertain songs over and over again. I just make my hole spotify go nuts and won't work again for a couple of minutes and severalt attempts...

  • Casual Listener
  • When i play music on my spotify premium account on my Samsung Galaxy S8 it just stops sometimes and specially on sertain songs over and over again. I just make my hole spotify go nuts and won't work ...
  • blackfish13
  • Casual Listener
  • 1289 Views
  • 2 replies
  • 0 likes
  • 1289 Views
  • 2 replies
  • 0 likes

Auto Log off en modo Offline

Me ha estado ocurriendo en los últimos meses la siguiente falla: Me conecto en modo offline con mis playlists descargadas y revisando el contador de días hasta tener que conectarme online, pero la cuenta cierra sesión en días en que aún no me pide ca...

  • Newbie
  • Me ha estado ocurriendo en los últimos meses la siguiente falla:   Me conecto en modo offline con mis playlists descargadas y revisando el contador de días hasta tener que conectarme online, p...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Will Not Let Me Edit My Own Playlist

I créated a playlist a day ago, I come home from work and get on Spotify to add more songs and it will not let me edit my own playlist. It seems it thinks I am not the owner when I did in fact create the playlist. I was in the same account I created ...

  • Casual Listener
  • I créated a playlist a day ago, I come home from work and get on Spotify to add more songs and it will not let me edit my own playlist. It seems it thinks I am not the owner when I did in fact create...
  • Joe
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Can't play 99% of Ed sheeran's music

Hello my name is Patrick Premium user for years with no major problems till today.Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full cache clear and had no folder left in my memory named ".androi...

  • Casual Listener
  • Hello my name is Patrick   Premium user for years with no major problems till today. Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full ...
  • Joe
  • Community Legend
  • 1649 Views
  • 4 replies
  • 2 likes
  • 1649 Views
  • 4 replies
  • 2 likes

Como pasar la música descargada a la tarjeta SD

Spotify te da una tutorial de como hacer para cambiar el tipo de almacenamiento , el problema que cuando pongo configuración y busco almacenamiento no aparece ... Dice :ReproduccionDispositivoSocialCalidad de músicaNotificaciónInformaciónOtros..... D...

  • Newbie
  • Spotify te da una tutorial de como hacer para cambiar el tipo de almacenamiento , el problema que cuando pongo configuración y busco almacenamiento no aparece ... Dice : Reproduccion Dispositivo S...
  • Juanito0902
  • Newbie
  • 1679 Views
  • 4 replies
  • 2 likes
  • 1679 Views
  • 4 replies
  • 2 likes

Solved!! No Option To Add Downloaded Songs To SD Card

Hi, I was wondering if anyone could help On my laptop it gives me the option to change the storage of downloaded songs, I want to do the same but on my phone (Samsung) but theres no storage option at all. My SD card is brand new and empty and I dont ...

  • Casual Listener
  • Hi, I was wondering if anyone could help    On my laptop it gives me the option to change the storage of downloaded songs, I want to do the same but on my phone (Samsung) but theres no st...
  • cristianv95
  • Casual Listener
  • 715 Views
  • 4 replies
  • 1 likes
  • 715 Views
  • 4 replies
  • 1 likes

Imported local files cannot be deleted

Hi Everyone, I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name. So I decided to delete them and fix the Meta-Data. After d...

  • Casual Listener
  • Hi Everyone,   I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name...
  • bober
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Spotify taking too long to load on Samsung Galaxy S5

When I open the Spotify app on my Samsung Galaxy S5 it is taking forever to load the app before any information shows. The last song that was played is still shown at the bottom and this can be played but to get any other options it takes so long som...

  • Newbie
  • When I open the Spotify app on my Samsung Galaxy S5  it is taking forever to load the app before any information shows. The last song that was played is still shown at the bottom and this can be...
  • terrygee
  • Casual Listener
  • 1025 Views
  • 2 replies
  • 0 likes
  • 1025 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot connect to Spotify

I'm having the same problem this morning - Full message -You are currently set to offlinePlease go online to connect to Spotify.I hit connect which either takes me back to the same message or I get a blank screen.How do I resolve this??I'm logged in ...

  • Casual Listener
  • I'm having the same problem this morning - Full message - You are currently set to offline Please go online to connect to Spotify. I hit connect which either takes me back to the same message or I...
  • Bellyer
  • Casual Listener
  • 1031 Views
  • 2 replies
  • 0 likes
  • 1031 Views
  • 2 replies
  • 0 likes

Wont play any song by maroon 5

My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?

  • Casual Listener
  • My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?
  • Michele_T
  • Regular
  • 2554 Views
  • 18 replies
  • 1 likes
  • 2554 Views
  • 18 replies
  • 1 likes

Can't log out of my account

Help, I can't log out of my account! When I try, an advertisement blocks my access to the library (and also my access to the home and search features, so I cant really do anything other than listen to the music from my current playlist). When I click...

  • Newbie
  • Help, I can't log out of my account! When I try, an advertisement blocks my access to the library (and also my access to the home and search features, so I cant really do anything other than listen t...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Why are tracks not available when they were previously?

Hey guys, I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) are now not available, why is that? Thanks

  • Newbie
  • Hey guys,  I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) ar...
  • jsannn
  • Community Legend
  • 1737 Views
  • 1 replies
  • 0 likes
  • 1737 Views
  • 1 replies
  • 0 likes

Ford SYNC suddenly not working

Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the car and i can make phone calls but when going into me...

  • Regular
  • Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the ca...
  • 964 Views
  • 0 replies
  • 0 likes
  • bluetooth
    Ford SYNC
  • 964 Views
  • 0 replies
  • 0 likes

Okay Google play spotify always playing the same song.

When using Google Assistant("OK Google Play Spotify"), spotify will always play the same artistst, same song, at the same exact time. Always lorde, always guts and glory, and always at around 3 minutes.

  • Newbie
  • When using Google Assistant("OK Google Play Spotify"), spotify will always play the same artistst, same song, at the same exact time. Always lorde, always guts and glory, and always at around 3 minut...
  • 499 Views
  • 0 replies
  • 1 likes
  • 499 Views
  • 0 replies
  • 1 likes

Is it possible to move downloaded music from phone to spotify

Is it possible to move downloaded music from phone to spotify I want this because i want to play music on my pc as well

  • Newbie
  • Is it possible to move downloaded music from phone to spotify   I want this because i want to play music on my pc as well
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

songs don't stay downloaded when phnoe turns off

I have an HTC Desire Eye and premium membershipAnytime I turn my phone off or the battery runs out I have to re-download the songsThis is very annoying

  • Music Fan
  • I have an HTC Desire Eye and premium membership Anytime I turn my phone off or the battery runs out I have to re-download the songs This is very annoying
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Solved!! Can't play any song by Kendrick Lamar!

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT an unavailable song, i have those disabled in the s...

  • Casual Listener
  • It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT ...
  • NessaCastillo
  • Newbie
  • 5487 Views
  • 18 replies
  • 9 likes
  • 5487 Views
  • 18 replies
  • 9 likes