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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Offline music deleted

Hi,So, I downloaded some files for offline music listening when on the road, but this is the third time in less than a month it suddenly gets randomly deleted, all of it except Playlists. All albums from all of my saved artists is gone...LG G6, Nouga...

Casual Listener

Hi, So, I downloaded some files for offline music listening when on the road, but this is the third time  in less than a month it suddenly gets randomly deleted, all of it except Playlists. All...

ivanlunah

Casual Listener

456 Views

4 replies

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I just can't play the music I want

I've tried playing an album on my mobile phone and it will play absolutely anything but what I want. I tried to make it a playlist and it's added really cheesy songs to my playlist that I never would want to listen to. I then went into the playlist a...

Newbie

I've tried playing an album on my mobile phone and it will play absolutely anything but what I want. I tried to make it a playlist and it's added really cheesy songs to my playlist that I never would...

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Music

I made my spotify in Mexico and now all of my stations and reccomendations are in Spanish, how can I change that?

Newbie

I made my spotify in Mexico and now all of my stations and reccomendations are in Spanish, how can I change that? 

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Shutting off shuffle

I can't make 'shuffle play' STOP! Make it stop!!! I've tried the drop down on either side and the settings - nothing. Any ideas?

Casual Listener

I can't make 'shuffle play' STOP!  Make it stop!!! I've tried the drop down on either side and the settings - nothing.  Any ideas?

Joe

Community Legend

418 Views

3 replies

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Album art not showing on saved tracks

So about a month or two ago the album art stopped working on any tracks I saved (pressed the little plus next to the title and it turns into a tick, saves them for offline playback etc). So now all of my saved tunes have a blank/generic grey album co...

Newbie

So about a month or two ago the album art stopped working on any tracks I saved (pressed the little plus next to the title and it turns into a tick, saves them for offline playback etc). So now all o...

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Heruntergeladene Musik

Hi Community, Ich hoffe, hier ist jemand der deutsch spricht. Ich habe ein Problem mit meinen heruntergeladenen Musikalben. Es ist öfters der Fall, dass meine Alben einfach nicht mehr heruntergeladen sind und dann muss ich alles von Hand neu herunder...

Visitor

Hi Community,   Ich hoffe, hier ist jemand der deutsch spricht. Ich habe ein Problem mit meinen heruntergeladenen Musikalben. Es ist öfters der Fall, dass meine Alben einfach nicht mehr herunt...

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Spotify seems to be connecting and playing music off other people phones?

Hi all, Random one here, when i am listening to Spotify in the house sometimes it will override my music and start playing music off another person's phone (not in the same house) It offers me a choice of "listen on this phone" or listen on "xpersons...

Casual Listener

Hi all,   Random one here, when i am listening to Spotify in the house sometimes it will override my music and start playing music off another person's phone (not in the same house) It offers ...

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Loud crackling noise Samsung A5

After the android update, a loud crackling noise is heard when I'm playing songs in Spotify on my Samsung A5 (2017). How can I fix this?!! I can't listen to music anymore on my phone, which is quite inconvenient when I'm traveling.

Newbie

After the android update, a loud crackling noise is heard when I'm playing songs in Spotify on my Samsung A5 (2017). How can I fix this?!! I can't listen to music anymore on my phone, which is...

gserneels2

Newbie

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[Behind the Lyrics] Option to show Lyrics only

Hi! Im having an issue with behind the lyrics. I have the option to turn it on in the setting but it never shows up when i play any song. Ex: Xo tour lif3. I am on a samsung galaxy j7 and running android version 7.0, with the latest version of spotif...

Newbie

Hi! Im having an issue with behind the lyrics. I have the option to turn it on in the setting but it never shows up when i play any song. Ex: Xo tour lif3. I am on a samsung galaxy j7 and running and...

Joe

Community Legend

637 Views

1 replies

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Startup problems- Android

Hi, I am having problems gettin Spotify opened in my Android, the screen turns black for a few seconds and the app suddenly shuts down, I can`t even reach the log in section. I have recently restored the system, and formated the SD card. -Moto G Plus...

Newbie

Hi, I am having problems gettin Spotify opened in my Android, the screen turns black for a few seconds and the app suddenly shuts down, I can`t even reach the log in section. I have recently restored...

Philrobo

Casual Listener

752 Views

3 replies

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Spotify pausing music when I unlock the phone

Anybody having the same problem? It's been a few days and I'm always using the same headphones, it doesn't happen with the default music player and everything is up to date

Casual Listener

Anybody having the same problem? It's been a few days and I'm always using the same headphones, it doesn't happen with the default music player and everything is up to date

Gwg

Casual Listener

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Superuser Contribution Not able to delete playlists or do anything: telling me I'm not online

Currently I'm not able to delete any playlist or do any other context menu ecation also via Android, I can stream song, but if I try to delete a playlist, it is telling me, I'm not online. Funny, because I stream songs and surf. Two of three tries al...

Roadie

Currently I'm not able to delete any playlist or do any other context menu ecation also via Android, I can stream song, but if I try to delete a playlist, it is telling me, I'm not online. Funny, bec...

sigmatix

Newbie

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3 replies

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Solved!! Why are the running playlists gone?

They are not part of the list of genres and moods anymore.

Visitor

They are not part of the list of genres and moods anymore.

Guide506

Casual Listener

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3 replies

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Audiobook will Not Work Thilo the end

Alle Hörbücher können nur noch zu einem Drittel abgespielt werden. Danach fehlen alle folgen. Ich kann sie weder aufrufen noch sehen. sobald ich das Album Herrunterlade kann ich die fehlenden "Songs" nicht mehr sehen, hören finden.

Casual Listener

Alle Hörbücher können nur noch zu einem Drittel abgespielt werden. Danach fehlen alle folgen. Ich kann sie weder aufrufen noch sehen. sobald ich das Album Herrunterlade kann ich die fehlenden "Songs"...

pichjia

Casual Listener

873 Views

3 replies

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Spotify funciona apenas no 3G

O meu Spotify simplesmente nao conecta no Wi-Fi, aparece a mensagem (You're offline), funciona apenas no 3G.Já reiniciei o modem, reinstalei o aplicativo, mas nenhuma solução pareceu efetiva.

Newbie

O meu Spotify simplesmente nao conecta no Wi-Fi, aparece a mensagem (You're offline), funciona apenas no 3G. Já reiniciei o modem, reinstalei o aplicativo, mas nenhuma solução pareceu efetiva.

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Superuser Contribution Problemas con Plan Familiar Premium

Al querer ingresar al plan familiar de mi familia, y poner todos los datos me aparece esto "No puedes unirte a este Plan Familiar Premium. No pudimos confirmar que residas en la misma dirección que el titular de la cuenta.", ya estuve antes en otro p...

Newbie

Al querer ingresar al plan familiar de mi familia, y poner todos los datos me aparece esto "No puedes unirte a este Plan Familiar Premium.  No pudimos confirmar que residas en la misma direcció...

Aimee_T

Roadie

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Superuser Contribution Spotify songs greyed out

For some reason, Spotify was working just fine on my phone, until i started the premium trial, and when it ended, all the songs were greyed out, and it would only let me press shuffle play, and every single song on spotify was greyed out. But for som...

Casual Listener

For some reason, Spotify was working just fine on my phone, until i started the premium trial, and when it ended, all the songs were greyed out, and it would only let me press shuffle play, and every...

jadonjthomas

Casual Listener

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"Songs" tab - where are the downloaded songs?

Hi all!When I download a full set playlist (not song by song) the songs don't show on the "Songs" tab.A downloaded song only appears in the "Song" tab if I save it individually!Is that normal?What I'm looking for is a way to shuffle through all the d...

Newbie

Hi all! When I download a full set playlist (not song by song) the songs don't show on the "Songs" tab. A downloaded song only appears in the "Song" tab if I save it individually! Is that normal? ...

Joe

Community Legend

654 Views

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Sony Xperia M5 doesn't show storage function

HiI pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB that was promoted in the brochure, but 10 were alread...

Casual Listener

Hi I pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB ...

betablue42

Roadie

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Cannot Pause Through Bluetooth Connected Devices

So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the music through my watch, but while the symbol does c...

Casual Listener

So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the ...

KG11

Casual Listener

2309 Views

4 replies

2 likes

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