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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 585 Views
  • 0 replies
  • 4 likes

American Airlines !!@@1800~274~9543@::American Airlines Phone NUMBER+GET+TICKET

American Airlines !!@@1800~274~9543@::American Airlines Phone NUMBER+GET+TICKET BY PHONE American Airlines !!@@1800~274~9543@::American Airlines Phone NUMBER+GET+TICKET BY PHONE American Airlines !!@@1800~274~9543@::American Airlines Phone NUMBER+GET...

  • Regular
  • American Airlines !!@@1800~274~9543@::American Airlines Phone NUMBER+GET+TICKET BY PHONE American Airlines !!@@1800~274~9543@::American Airlines Phone NUMBER+GET+TICKET BY PHONE American Ai...
  • 405 Views
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  • 405 Views
  • 0 replies
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Oi eu preciso de ajuda, ontem eu me cadastrei no premium para estudantes e foi cobrado uma taxa no m

Oi eu preciso de ajuda, ontem eu me cadastrei no premium para estudantes e foi cobrado uma taxa no meu cartão de 8,50 reais e o premium não está funcionando, disse que tinha dado errado o cadastro mas como que pode ser cobrada a taxa se o serviço nao...

  • Newbie
  • Oi eu preciso de ajuda, ontem eu me cadastrei no premium para estudantes e foi cobrado uma taxa no meu cartão de 8,50 reais e o premium não está funcionando, disse que tinha dado errado o cadastro ma...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

music keeps pausing

Why is my music pausing so much and how can I fix this?

  • Newbie
  • Why is my music pausing so much and how can I fix this?
  • IguanaSetup
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

musica persa

Ciao a tutti, piccolo problema con la mia musica. Oggi ho fatto un cambio account e tutta la musica che avevo scaricato ovviamente non è più disponibile. Sul mio s7 edge però, nella cartella spotify, vedo ancora tutti i file presenti. Esiste un modo ...

  • Newbie
  • Ciao a tutti, piccolo problema con la mia musica. Oggi ho fatto un cambio account e tutta la musica che avevo scaricato ovviamente non è più disponibile. Sul mio s7 edge però, nella cartella spotify,...
  • 358 Views
  • 0 replies
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  • 358 Views
  • 0 replies
  • 0 likes

spotify update deletes my saved music

Hi guys, Can you help me fix my spotify issue? It seems that when i update the spotify app on my android phone the saved copy of my music is erased on the SD card. and thus the update reverts back to the default storage location, which is the interna...

  • Newbie
  • Hi guys,   Can you help me fix my spotify issue? It seems that when i update the spotify app on my android phone the saved copy of my music is erased on the SD card. and thus the update revert...
  • 344 Views
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  • 344 Views
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Offline tracks randomly get deleted on all devices

I listen to my offline music all the time on my PC, Android phone and Android Tablet in my car. I have an issue where after between 1 and ~60 days of downloading all of my music to the SD card/HDD, it will randomly delete all the offline songs. It's ...

  • Newbie
  • I listen to my offline music all the time on my PC, Android phone and Android Tablet in my car. I have an issue where after between 1 and ~60 days of downloading all of my music to the SD card/HDD, i...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Spotify deletes downloaded songs and forces them to redownload to internal memory

I download a lot of songs, a playlist of almost 400, to my phone for offline use, which has worked fine until very recently. Now, any time I turn it off, they are no longer downloaded and I have to redownload them. Additionally, when I do download th...

  • Casual Listener
  • I download a lot of songs, a playlist of almost 400, to my phone for offline use, which has worked fine until very recently. Now, any time I turn it off, they are no longer downloaded and I have to r...
  • Sutchy
  • Newbie
  • 401 Views
  • 1 replies
  • 1 likes
  • 401 Views
  • 1 replies
  • 1 likes

Helene Fischer album navideño

Hola.Tengo un tiempo en que noté que el álbum navideño de Helene Fischer no está disponible ya en spotify.Mi pregunta es: ¿Volverá a estar disponible? En verdad me encanta ese álbum, espero que vuelva. Gracias.

  • Newbie
  • Hola. Tengo un tiempo en que noté que el álbum navideño de Helene Fischer no está disponible ya en spotify. Mi pregunta es: ¿Volverá a estar disponible?  En verdad me encanta ese álbum, esper...
  • 263 Views
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  • 263 Views
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Superuser Contribution Sonido saturado durante canciones especificas

Hola, Hace unos dias vengo expermentando problemas con mi cuenta de Spotify, algunas de mis canciones se reproducen con un sonido saturado especialmente en la canciones con sonidos bajos. Ya intente el reseteo de mi telefono desde la configuración de...

  • Newbie
  • Hola,   Hace unos dias vengo expermentando problemas con mi cuenta de Spotify, algunas de mis canciones se reproducen con un sonido saturado especialmente en la canciones con sonidos bajos. Ya...
  • jdmV0
  • Newbie
  • 23529 Views
  • 5 replies
  • 13 likes
  • 23529 Views
  • 5 replies
  • 13 likes

Solved!! Slow download speed of playlists

Just as the title says, I'm having the boredom of having to wait forever for a playlist of songs to download. The songs I download are in extreme quality, yes but this was fine all the other times. My broadband is 100mb so that's fine. Decided to tur...

  • Casual Listener
  • Just as the title says, I'm having the boredom of having to wait forever for a playlist of songs to download. The songs I download are in extreme quality, yes but this was fine all the other times. M...
  • russellpat
  • Regular
  • 7623 Views
  • 2 replies
  • 0 likes
  • 7623 Views
  • 2 replies
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Losing all my songs

I was constantly having tonredownload songs back to my device, which is annoying when I have 2000 songs. I blew up my data because it started downloading then through cellular EVEN WHEN MY SETTING OPTION SAID OTHERWISE. Now my songs are gone.

  • Casual Listener
  • I was constantly having tonredownload songs back to my device, which is annoying when I have 2000 songs. I blew up my data because it started downloading then through cellular EVEN WHEN MY SETTING OP...
  • 451 Views
  • 0 replies
  • 0 likes
  • and had to keep redownloading ot all again and again to my phone
    Lost all my songs
  • 451 Views
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I can't download/move songs to SD card

I have a Samsung J7 Prime, and i get an error every time i have tried to use the SD card:When I'm trying to download the songs directly to the SD, the download stops after some songs showing a connection error, and the option to select the storage di...

  • Newbie
  • I have a Samsung J7 Prime, and i get an error every time i have tried to use the SD card: When I'm trying to download the songs directly to the SD, the download stops after some songs showing a con...
  • 383 Views
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  • 383 Views
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Songs stop after 2 secs.

I have a premium account.Desktop fine.Android phone started glitching this morning with latest app update.All playlists cycles fast through all tunes when opened. Will not stop.All songs play for a second. then stop. then app hangs/fails.I have re-bo...

  • Newbie
  • I have a premium account. Desktop fine. Android phone started glitching this morning with latest app update. All playlists cycles fast through all tunes when opened. Will not stop. All songs play...
  • 402 Views
  • 0 replies
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  • 402 Views
  • 0 replies
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Vpn not working

Because i often keep traveling from us to india which is very stressful i usually clear my mind using Spotify specially when im out the states i use vpn..today i woke up and tried opening my spotify app it logged me out and when i try to log in it ke...

  • Newbie
  • Because i often keep traveling from us to india which is very stressful i usually clear my mind using Spotify specially when im out the states i use vpn..today i woke up and tried opening my spotify ...
  • Joe
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add songs to Queue; Songs in Queue get removed automatically.

Recently, I realised that when I select songs from my playlist and click "Add to Queue", not all songs get added. Another issue is when I've added the Songs, they somehow get skipped (like if you clicked the next button when the song plays) even when...

  • Casual Listener
  • Recently, I realised that when I select songs from my playlist and click "Add to Queue", not all songs get added. Another issue is when I've added the Songs, they somehow get skipped (like if you cli...
  • MarkKJF
  • Casual Listener
  • 667 Views
  • 2 replies
  • 0 likes
  • 667 Views
  • 2 replies
  • 0 likes

Spotify se cierra y elimina música descargada

Cada vez que escucho una canción, Spotify se para y debo desbloquear el celular para poner pause, además se demora mucho en abrir y en ocasiones debo cerrar la app para luego volver a abrirla.Además cuando descargo música con wifi, coloco los datos m...

  • Newbie
  • Cada vez que escucho una canción, Spotify se para y debo desbloquear el celular para poner pause, además se demora mucho en abrir y en ocasiones debo cerrar la app para luego volver a abrirla. Ademá...
  • 329 Views
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  • 329 Views
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Solved!! Behind the Lyrics does not work.

Hi! I have the latest version of Spotify, Behind the Lyrics is activated but I can't see the information/lyrics anywhere. I have a Samsung Galaxy S6 with the latest Android version. I don't know why did this happen! I tried with a lot of famous songs...

  • Visitor
  • Hi! I have the latest version of Spotify, Behind the Lyrics is activated but I can't see the information/lyrics anywhere. I have a Samsung Galaxy S6 with the latest Android version. I don't know why ...
  • TheBlackHawkW
  • Newbie
  • 6422 Views
  • 2 replies
  • 0 likes
  • 6422 Views
  • 2 replies
  • 0 likes

Music stopping when I open any app

Hello, I've already done all the procedures I found on the Spotify website, I already cleaned the data, I rebooted the phone, I reinstalled the app, but whenever I open any app - Facebook, whatsapp, games - Spotify music stops. My mobile phone is a M...

  • Newbie
  • Hello, I've already done all the procedures I found on the Spotify website, I already cleaned the data, I rebooted the phone, I reinstalled the app, but whenever I open any app - Facebook, whatsapp, ...
  • Joe
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Huawei m3

Hi, i have a huawei m3 7 and Spotify works like i'm using a smartphone: i can't skip tracks as i wish. Any solutions?Thanks

  • Newbie
  • Hi, i have a huawei m3 7 and Spotify works like i'm using a smartphone: i can't skip tracks as i wish. Any solutions? Thanks  
  • Joe
  • Community Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Pausing multiple times in a song

Spotify app pauses multiple times. I cannot play a song all they way through. It pauses 2 orn3 times. I have rebooted my phone, I have updated the app, and I and uninstalled and reinstalled. Please help its supper annoying.

  • Newbie
  • Spotify app pauses multiple times. I cannot play a song all they way through. It pauses 2 orn3 times. I have rebooted my phone, I have updated the app, and I and uninstalled and reinstalled. Please h...
  • Joe
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes