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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5266 Views

0 replies

6 likes

  • 5266 Views
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  • 6 likes

Is there a limit/threshold for how many songs you can download?

Hi everyone Is there a limit/threshold for how many songs you can download on an Android & Desktop?

Visitor

Hi everyone   Is there a limit/threshold for how many songs you can download on an Android & Desktop?

user-removed

Not applicable

2300 Views

2 replies

0 likes

  • 2300 Views
  • 2 replies
  • 0 likes

Refuses to download playlists, Storage "full"

I've recently had my Xperia XZ repaired, for whatever reason the engineers decided to wipe my phone and start anew. I downloaded spotify once again and logged in just fine, I forgot I needed to redownload all my songs again so I hit the "download pla...

Newbie

I've recently had my Xperia XZ repaired, for whatever reason the engineers decided to wipe my phone and start anew. I downloaded spotify once again and logged in just fine, I forgot I needed to redow...

dinomight

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Notifications cutting out music

Whenever I play music and receive a notification, the music dips down in volume, or cuts out completely. That is seriously annoying. I'm reading from a Google search that the only way to correct that is to turn on Do Not Disturb, on my phone, and the...

Casual Listener

Whenever I play music and receive a notification, the music dips down in volume, or cuts out completely. That is seriously annoying. I'm reading from a Google search that the only way to correct that...

ChickenWithWing

Newbie

1349 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Playback slow on my samsung mobile

Hi. Streamed and downloaded songs playback really slowly like speed has been slowed down. Tried restarting phone....re installing .. clearing cache... and installed on another phone with my account and worked fine. Tried another free account on my ph...

Visitor

Hi. Streamed and downloaded songs playback really slowly like speed has been slowed down. Tried restarting phone....re installing .. clearing cache... and installed on another phone with my account a...

213 Views

0 replies

0 likes

  • 213 Views
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cannot login

i use android v. 4.1.2 and when i try to login to my account the app closed it self how can i solve this

Regular

i use android v. 4.1.2 and when i try to login to my account the app closed it self how can i solve this

BlueGambler

Regular

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

Can't download local files on oneplus5

I've had the files downloaded and all was working fine but for no apparent reason the files were removed and I can't download the again. Not on wifi and not on cellular. It just keeps saying waiting to download.... Any ideas?

Newbie

I've had the files downloaded and all was working fine but for no apparent reason the files were removed and I can't download the again. Not on wifi and not on cellular. It just keeps saying waiting ...

Joe

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Offline music automatically deleting

Disclaimer: my daily driver is a OnePlus 5, 6GB My entire library of music (1,000 plus songs) is downloaded to my phone using the offline feature. This feature has been working fine up until a month ago when I updated my phone to the latest version o...

Newbie

Disclaimer: my daily driver is a OnePlus 5, 6GB   My entire library of music (1,000 plus songs) is downloaded to my phone using the offline feature.   This feature has been working fine...

256 Views

0 replies

0 likes

  • 256 Views
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Solved!!Superuser Contribution Deja de reconocer la sd

He intentado todas las soluciones que han publicado, cuando porfin creo que funcionó, se traba la aplicación y se borra todo y peor aún, no reconoce la sd. Llevo una semana intentando arreglarlo y nada PORFAVOR AYUDA!!! ya estoy desesperada, enserio ...

Casual Listener

He intentado todas las soluciones que han publicado, cuando porfin creo que funcionó, se traba la aplicación y se borra todo y peor aún, no reconoce la sd. Llevo una semana intentando arreglarlo y na...

user-removed

Not applicable

4153 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Ok google play opens the artist on spotify, but no music

Hello When i say "ok google play elvis"Spotify opens with the elvis page, but the music wont automaticly start I already cleared the cache from the google cache and the spotify cache And restarted my phone.

Newbie

Hello   When i say "ok google play elvis" Spotify opens with the elvis page, but the music wont automaticly start   I already cleared the cache from the google cache and the spotify ca...

308 Views

0 replies

0 likes

  • 308 Views
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Superuser Contribution Downloaded songs won't play on offline mode

I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "downloaded" song refuses to play. This phone is fairly new and I have...

Casual Listener

I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "download...

nbargof

Casual Listener

1534 Views

3 replies

5 likes

  • 1534 Views
  • 3 replies
  • 5 likes

Can't find artist

Hey, I am trying to listen to some songs by an artist named EGOIST. I live in Italy and my best friend can listen to their songs without any problems, while I can't even fine her on the android app(he also uses android). Any help?

Visitor

Hey, I am trying to listen to some songs by an artist named EGOIST. I live in Italy and my best friend can listen to their songs without any problems, while I can't even fine her on the android app(h...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

App deleted all my downloaded songs?

I was on my way to work, and I pulled up Spotify to play music. The app was slow from the get-go and wouldn't let me access my 'Artists' page in my 'Library.' I toggled my data on and back off, assuming that my phone was just slow (I'm on Premium, an...

Newbie

I was on my way to work, and I pulled up Spotify to play music. The app was slow from the get-go and wouldn't let me access my 'Artists' page in my 'Library.' I toggled my data on and back off, assum...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

I can't skip songs with headphone buttons!?!?

I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.

Casual Listener

I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.

Moryseye

Casual Listener

20610 Views

2 replies

6 likes

Android
headphones
skip
  • 20610 Views
  • 2 replies
  • 6 likes

Changing places of the songs, Sorting Songs, Song Order, Places of Songs in List

Hi, I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After that I added some more classical. Now in my list, they ar...

Regular

Hi,  I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After...

cagriahmet32

Regular

917 Views

2 replies

0 likes

Places of Songs in List
Song Order
Sorting Songs
  • 917 Views
  • 2 replies
  • 0 likes

Music Continues Playing After Headphone/Bluetooth Disconnect

TL;DR: While listening to music through headphones, unplugging will cause music to continue playing through speaker Many instances when music is playing through physical headphones or bluetooth and is then disconnected from my phone's (Nexus 6P) audi...

Visitor

TL;DR:  While listening to music through headphones, unplugging will cause music to continue playing through speaker   Many instances when music is playing through physical headphones or ...

scottyau

Casual Listener

31770 Views

20 replies

6 likes

  • 31770 Views
  • 20 replies
  • 6 likes

Spotify voice feature?

So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the original interface. Is this some new feature that was ...

Newbie

So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the ori...

rexwh91

Newbie

912 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Package Access Helper has stopped working.

Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or entirely just rebooting. I have done a full device wip...

Regular

Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or ent...

prathik62

Regular

10106 Views

13 replies

2 likes

  • 10106 Views
  • 13 replies
  • 2 likes

Bug | Android | Marshmellow | App doesnt install | Unfortunately, Package Access Helper has stopped

App is not installing or upgrading from past few updates. (I think 3-4)Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuck showing installing.Tried force stopping 'Package Help...

Regular

App is not installing or upgrading from past few updates. (I think 3-4) Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuc...

prathik62

Regular

924 Views

2 replies

0 likes

Android 6.0.1
Install
updates
  • 924 Views
  • 2 replies
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How to re-add a delted song from a downloaded album

I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?

Newbie

I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?

Joe

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes