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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857158 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857158 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21511 Views
  • 3 replies
  • 0 likes
  • 21511 Views
  • 3 replies
  • 0 likes

Can't get rid of the "Last.fm Error" notification

So recently I was curious about this "Last.fm scrobbling" thing because I've never heard of it before so I turned it on. So then it tells me to put in a username and password and so I decided not to because I didn't know what it would do. I then turn...

  • Visitor
  • So recently I was curious about this "Last.fm scrobbling" thing because I've never heard of it before so I turned it on. So then it tells me to put in a username and password and so I decided not to ...
  • Joe
  • Community Legend
  • 842 Views
  • 1 replies
  • 0 likes
  • 842 Views
  • 1 replies
  • 0 likes

Auto play, plays songs from my playlist again.

I like using the auto play feature, when my playlist ends it plays new songs from different bands. What I don't like about it is about 2/3rds of the songs it plays are ones already in my playlist, is there any way to stop this?

  • Newbie
  • I like using the auto play feature, when my playlist ends it plays new songs from different bands. What I don't like about it is about 2/3rds of the songs it plays are ones already in my playlist, is...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Spotify is quiet

I have Spotify for my Google Pixel and it is a lot quieter than other music apps I use. I mainly use it with an auxiliary cable in my car and I need to have the volume maxed to listen and it is still not that loud. I've tried uninstalling and install...

  • Newbie
  • I have Spotify for my Google Pixel and it is a lot quieter than other music apps I use. I mainly use it with an auxiliary cable in my car and I need to have the volume maxed to listen and it is still...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

latest Android app randomly stops playback

Hi -- I'm running the latest Android app on a Galaxy Nexus (GSM) with (stock) Android 4.0.4, and Spotify is frequently stopping playback for no apparent reason. The "currently-playing" track will stay in the notification bar as if it's stil playing, ...

  • Casual Listener
  • Hi -- I'm running the latest Android app on a Galaxy Nexus (GSM) with (stock) Android 4.0.4, and Spotify is frequently stopping playback for no apparent reason. The "currently-playing" track will sta...
  • Joe
  • Community Legend
  • 5172 Views
  • 43 replies
  • 9 likes
  • 5172 Views
  • 43 replies
  • 9 likes

Solved!! Maximum Devices Reached after 1?

My phone has now twice removed all downloaded songs claiming I've reached my maximum amount of devices. The first time I actually did hit a limit because of a loaner phone I was trying to use for a week. I removed all devices and started fresh. I now...

  • Newbie
  • My phone has now twice removed all downloaded songs claiming I've reached my maximum amount of devices.   The first time I actually did hit a limit because of a loaner phone I was trying to us...
  • Joe
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Similar songs playing within playlist

Why does one of my playlist (not the other) play similar songs to what I have in my playlist in between my songs. I've adjusted my settings and this continues. I want to only hear what I've added to playlist. Please advise!

  • Newbie
  • Why does one of my playlist (not the other) play similar songs to what I have in my playlist in between my songs.  I've adjusted my settings and this continues.  I want to only hear what I'...
  • Joe
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Premium - Music Quality Greyed Out

Hello!I cannot select Music Quality, streaming or download, although I am Premium users. This is a new Android device:App version: 7.5.0.1076 armv7Thanks for help. Jörgen

  • Regular
  • Hello! I cannot select Music Quality, streaming or download, although I am Premium users. This is a new Android device: App version: 7.5.0.1076 armv7 Thanks for help.   Jörgen
  • Joe
  • Community Legend
  • 40599 Views
  • 4 replies
  • 1 likes
  • Android
  • 40599 Views
  • 4 replies
  • 1 likes

Chromecast Audio Unstable Connection

Hi there.Using Spotify with Chromecast Audio but got an unstable connection: Somethimes it just says Connecting or cant find any devices.Sometimes it Connects but suddently Disconnects after some time,or continues playing on CC Audio but loosing conn...

  • Casual Listener
  • Hi there. Using Spotify with Chromecast Audio but got an unstable connection:   Somethimes it just says Connecting or cant find any devices. Sometimes it Connects but suddently Disconnects a...
  • StephenWA
  • Roadie
  • 922 Views
  • 2 replies
  • 3 likes
  • 922 Views
  • 2 replies
  • 3 likes

Stop Playback After Current Track

After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will work again.

  • Newbie
  • After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will wor...
  • ChristineW117
  • Newbie
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Spotify un-downloads music and won't play in offline mode

Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play music. The Spotify app then says that none of my playlists ...

  • Casual Listener
  • Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play mus...
  • alexwilliamson
  • Casual Listener
  • 638 Views
  • 2 replies
  • 0 likes
  • 638 Views
  • 2 replies
  • 0 likes

Pretty laggy with Google Home

I bought Google Home couple weeks ago. And I subscribed to Spotify Premium service. It turns out that the music is pretty laggy sometimes. I don't know what happened but I tried Google Play Music free, it's super smooth.

  • Newbie
  • I bought Google Home couple weeks ago. And I subscribed to Spotify Premium service. It turns out that the music is pretty laggy sometimes. I don't know what happened but I tried Google Play Music fre...
  • 582 Views
  • 0 replies
  • 3 likes
  • 582 Views
  • 0 replies
  • 3 likes

playlist storage

Hello I have recently realized that downloaded Spotify premium playlist take up storage and this is not an issue what I need though it to be able to de synch the data after turning off the downloaded playlist the information must go some place and I ...

  • Casual Listener
  • Hello I have recently realized that downloaded Spotify premium playlist take up storage and this is not an issue what I need though it to be able to de synch the data after turning off the downloaded...
  • Joe
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Songs not available

So, I recently got into a genre. I looked up my favorite song by a certain band and it wasn't there. I went into my settings and turned on an option to show songs that aren't available. It was there. However, I couldn't play it. I looked online and i...

  • Newbie
  • So, I recently got into a genre. I looked up my favorite song by a certain band and it wasn't there. I went into my settings and turned on an option to show songs that aren't available. It was there....
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Help! - Spotify crashes immediately after starting

Hi!I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems.However, Spotify simply won't start anymore - I expect after an automatic update. When I try to start Spotif...

  • Casual Listener
  • Hi! I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems. However, Spotify simply won't start anymore - I e...
  • DJuninho312
  • Newbie
  • 29217 Views
  • 39 replies
  • 1 likes
  • broken
    does not work
    support
  • 29217 Views
  • 39 replies
  • 1 likes

Spotify stuck on Premium Ad

Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just started all over again. Please help!

  • Newbie
  • Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just star...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Very low volume android

The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??

  • Newbie
  • The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Storage saving on internal Storage even though it is not selected

Hey guys,even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name)it is annoying because it is around 5gb.

  • Newbie
  • Hey guys, even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name) it is annoying because it is around 5gb.
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Tengo Premium y no puedo quitar el aleatorio

Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?

  • Newbie
  • Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Playback stops when sending a voice note on whatsapp

I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send part of the song I'm listening to through a voice not...

  • Casual Listener
  • I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send pa...
  • 1027 Views
  • 0 replies
  • 8 likes
  • 1027 Views
  • 0 replies
  • 8 likes

Sync 3 Android Auto Issues

Hi,I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android Auto thinks I am playing it back on my device and switc...

  • Newbie
  • Hi, I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android ...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes