Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Música en español

Hola a todos, No puedo escuchar a artistas españoles (fito, estopa, Extremoduro...). Mi cuenta es española (lo he comprobado en el perfil) y resido en España. ¿Sabéis que le puede pasar? Me ocurre tanto en el móvil como en otros dispositivos.

  • Newbie
  • Hola a todos,    No puedo escuchar a artistas españoles (fito, estopa, Extremoduro...). Mi cuenta es española (lo he comprobado en el perfil) y resido en España. ¿Sabéis que le puede pasa...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Se cerró sesion y no me deja ingresar

Estaba escuchando música y cerré spotify porque tenía que irme, cuando lo abrí apareció para iniciar sesión (lo que no me pareció extraño ya había pasado antes que cerrar sesión sin razón alguna), pero al iniciar sesión me dice cargando y me aparece ...

  • Casual Listener
  • Estaba escuchando música y cerré spotify porque tenía que irme, cuando lo abrí apareció para iniciar sesión (lo que no me pareció extraño ya había pasado antes que cerrar sesión sin razón alguna), pe...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

All my created playlist now say By Spotify

I tried to add a song to my playlist today, but once I clicked "Add to playlist" the only option was "Create New Plalist", even though I had 4-5 I had already created on the same account. I went to My Library, to playlists, but all MY created playlis...

  • Newbie
  • I tried to add a song to my playlist today, but once I clicked "Add to playlist" the only option was "Create New Plalist", even though I had 4-5 I had already created on the same account. I went to M...
  • Joe
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Spotify with poor sound quality in the Oneplus 5

I bought recently a Oneplus 5 and I noticed that Spotify have a poor sound quality in this device, although the quality is configured in the maximum. The music has no bass and the sound seems muffled.When I play the same music on Musicmatch (connecte...

  • Newbie
  • I bought recently a Oneplus 5 and I noticed that Spotify have a poor sound quality in this device, although the quality is configured in the maximum. The music has no bass and the sound seems muffled...
  • 464 Views
  • 0 replies
  • 0 likes
  • 464 Views
  • 0 replies
  • 0 likes

Multiple song queue bug

Whenever checking a song on the left, for adding it to the queue, if you keep scrolling until said song is not on the screen anymore, it'll uncheck it and remove the "remove or add to queue" bar at the bottom. Just letting you know!Btw Nexus 6P Oreo ...

  • Casual Listener
  • Whenever checking a song on the left, for adding it to the queue, if you keep scrolling until said song is not on the screen anymore, it'll uncheck it and remove the "remove or add to queue" bar at t...
  • 7r4v1s
  • Casual Listener
  • 309 Views
  • 1 replies
  • 2 likes
  • 309 Views
  • 1 replies
  • 2 likes

Volume fades in and out during play back on Samsung 7 edge

I have a Samsung edge 7 and Spotify fades when playing downloaded songs. Any assistance is much appreciated

  • Newbie
  • I have a Samsung edge 7 and Spotify fades when playing downloaded songs.  Any assistance  is much appreciated    
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Behind the Lyrics doesn't work!

Hello everyone.I Want to share to all of you my issue, trying to resolve it since i really like the Behind the Lyrics feature.I noticed that on my Samsung Galaxy S8, updated to the latest version of Android 7.0 and on my LG G3 with, even his final An...

  • Casual Listener
  • Hello everyone. I Want to share to all of you my issue, trying to resolve it since i really like the Behind the Lyrics feature. I noticed that on my Samsung Galaxy S8, updated to the latest version...
  • andrea94
  • Casual Listener
  • 1078 Views
  • 4 replies
  • 0 likes
  • "ISSUE"
  • 1078 Views
  • 4 replies
  • 0 likes

Spotify log out when handy was started new

My spotify logs me out when my handy was restartet and i cant log in i need to reinstall it, and then i need to download all my playlists again i use a sony xz Premium and when there is no chance to get the problem away i need to leave spotify cause ...

  • Casual Listener
  • My spotify logs me out when my handy was restartet and i cant log in i need to reinstall it, and then i need to download all my playlists again i use a sony xz Premium and when there is no chance to ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

I have problems with my account

Hi, I signed up for the family plan but I can not pick songs.

  • Newbie
  • Hi, I signed up for the family plan but I can not pick songs.
  • Joe
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Removing Recommended Songs for my playlist?

I am a Free user and it's driving me nuts that I listen to some songs in any playlist I got and, all of a sudden, it changes to Recommended Songs for that playlist.**bleep**, I don't want that. I wanna listen to my actual playlist. Is there a way to ...

  • Newbie
  • I am a Free user and it's driving me nuts that I listen to some songs in any playlist I got and, all of a sudden, it changes to Recommended Songs for that playlist. **bleep**, I don't want that. I w...
  • Joe
  • Community Legend
  • 51189 Views
  • 3 replies
  • 3 likes
  • 51189 Views
  • 3 replies
  • 3 likes

Trouble with downloaded song in Android 7.0

Hello, i'm from to Argentina, if someone speaks spanish and would answer this post in spanish, i will be grateful. When i download the songs and i close de app, many songs are deleted and i need to download again. Anybody knows how can i solve this p...

  • Newbie
  • Hello, i'm from to Argentina, if someone speaks spanish and would answer this post in spanish, i will be grateful. When i download the songs and i close de app, many songs are deleted and i need to d...
  • Joe
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

American (8O00)274(9543) Airlines Phone Number Dial American Flights

American (8O00)274(9543) Airlines Phone Number Dial American Flights for flight booking US American (8O00)274(9543) Airlines Phone Number for reservations flight booking US Dial American Airlines Reservation Phone Number! Booking a flight in American...

  • Casual Listener
  • American (8O00)274(9543) Airlines Phone Number Dial American Flights  for flight booking US American (8O00)274(9543) Airlines Phone Number for reservations flight booking US Dial American Airli...
  • 343 Views
  • 0 replies
  • 0 likes
  • american Airlines
  • 343 Views
  • 0 replies
  • 0 likes

Get rid of the download switch

The download switch is visible at all times when in the library under songs. The risk is that if a user accidentally touches it, it removes your whole library of songs. Why can't the download switch be moved to the menu or someplace else where there ...

  • Casual Listener
  • The download switch is visible at all times when in the library under songs. The risk is that if a user accidentally touches it, it removes your whole library of songs.   Why can't the downloa...
  • 353 Views
  • 0 replies
  • 1 likes
  • 353 Views
  • 0 replies
  • 1 likes

Incorrect avatar showing in Spotify Community profile

My avatar image does not appear in my profile here in the community forum: it is replaced with a sepia coloured seal with headphones.... why is this? That's not my image.

  • Regular
  • My avatar image does not appear in my profile here in the community forum: it is replaced with a sepia coloured seal with headphones.... why is this? That's not my image.     
  • chloegrice
  • Regular
  • 582 Views
  • 2 replies
  • 0 likes
  • avatar image
    profile picture
  • 582 Views
  • 2 replies
  • 0 likes

Spotify Keeps Skipping

Spotify keeps skipping! It started shortly after upgrading to Android Nougat.It has nothing to do with my internet connection because it also happens with offline songs on airplane mode. You may be thinking it's the new battery saving feature. Nope, ...

  • Casual Listener
  • Spotify keeps skipping! It started shortly after upgrading to Android Nougat. It has nothing to do with my internet connection because it also happens with offline songs on airplane mode. You may be...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Login issue

Usung an adroid phone...when im trying to login using my Facebook account it shos that im currently set to offline...but when im trying to connect it will just leave on blank screen....need help on it

  • Newbie
  • Usung an adroid phone...when im trying to login using my Facebook account it shos that im currently set to offline...but when im trying to connect it will just leave on blank screen....need help on i...
  • Joe
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

change the location of this option

this is not a question, but I'm tired of having this option in my "added music" option to "download" and the problem is that I accidentally give it and have my saved music downloaded again. for this you do not pay. Please change the location, thanks.

  • Newbie
  • this is not a question, but I'm tired of having this option in my "added music" option to "download" and the problem is that I accidentally give it and have my saved music downloaded again. for this ...
  • Joe
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Download local files

How can I play my local files that are already on my phone in the Spotify app. It's absurd that I cannot play these in the app as well without going through a bunch of other steps.They are on my phone already why should I have to download them from m...

  • Visitor
  • How can I play my local files that are already on my phone in the Spotify app. It's absurd that I cannot play these in the app as well without going through a bunch of other steps. They are on my ph...
  • Joe
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Unable to play any Eminem songs on Android and Windows.

This is a really weird issue. For some reason, I'm unable to listen to any song by Eminem. On Windows, it says "This song is not available. If you have the file on your computer you can import it." On Android, trying to play any Eminem song will imme...

  • Casual Listener
  • This is a really weird issue. For some reason, I'm unable to listen to any song by Eminem. On Windows, it says "This song is not available. If you have the file on your computer you can import it." O...
  • dikejbang
  • Newbie
  • 754 Views
  • 1 replies
  • 4 likes
  • 754 Views
  • 1 replies
  • 4 likes