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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Unable to go offline

I recently changed my phone to a Motorola Moto 5g s. The spotify app won't allow me to go offlibe, the slider is greyd out. Can anyone help?

Community Legend

I recently changed my phone to a Motorola Moto 5g s. The spotify app won't allow me to go offlibe, the slider is greyd out. Can anyone help?

spiritofradio

Community Legend

2921 Views

2 replies

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Solved!! Chapters lost

Dear community, I have a problem with an audio book. Since the last week I hear Ernest Cline-Ready player one. It has about 210 chapters. Yesterday I heard chapter 171,everything OK. Today in the morning I wanted to hear again but there are still 73 ...

Casual Listener

Dear community, I have a problem with an audio book. Since the last week I hear Ernest Cline-Ready player one. It has about 210 chapters. Yesterday I heard chapter 171,everything OK. Today in the mor...

Ratistomba

Newbie

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5 replies

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Android app quits on incoming calls

Hi everyone. Short facts Sony XZAndroid 7.1.1Spotify version 8.4.18... The app kills itself when I'm receiving an incoming call.Or when I pause the music, to look at something other with sound(letting the app run in background to be easily toggled ba...

Newbie

Hi everyone.   Short facts  Sony XZ Android 7.1.1 Spotify version 8.4.18...   The app kills itself when I'm receiving an incoming call. Or when I pause the music, to look at so...

224 Views

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Huawei P8 Lite Smart

Hi guys would you please help me in fixing this? I got a Huawei P8 Lite Smart and Spotify stopped working since I devided to update the app yesterday. App doesn't open at all and I have a Premium account too. Has anything similar ever happened to you...

Newbie

Hi guys would you please help me in fixing this? I got a Huawei P8 Lite Smart and Spotify stopped working since I devided to update the app yesterday. App doesn't open at all and I have a Premium acc...

394 Views

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Search function crashes app

Hi Spotify, I have been using spotify for approx. 4 years. I feel as though I have to start this topic due to lack of fixes and discussions that have helped via google search and using the spotify community. Device Samsung Galaxy S7 SM-G930FAndroid V...

Newbie

Hi Spotify,   I have been using spotify for approx. 4 years. I feel as though I have to start this topic due to lack of fixes and discussions that have helped via google search and using the s...

347 Views

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I can't delete a playlist

I have I playlist I want to delete, but it just doesn't go away. When I press delete in the context menu it remains there and nothing happens. Help?

Casual Listener

I have I playlist I want to delete, but it just doesn't go away. When I press delete in the context menu it remains there and nothing happens. Help?

darktee

Casual Listener

381 Views

2 replies

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Spotify stopped working on Samsung Smart tv TIZEN UE55J6200

Hello smart people!About two months ago, spotify stopped working on Samsung Smart tv TIZEN UE55J6200.It stops (loops) on starting page: sign spotify and three dots...I have tried all solutions that i have found:-reinstall app (didn't help at all)-res...

Casual Listener

Hello smart people! About two months ago, spotify stopped working  on Samsung Smart tv TIZEN UE55J6200. It stops (loops) on starting page: sign spotify and three dots... I have tried all...

blooming_mag

Casual Listener

848 Views

1 replies

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Quisiera que me ayudaran. ¿Por qué no puedo conectar Shazam a Spotify? 

Newbie

Quisiera que me ayudaran. ¿Por qué no puedo conectar Shazam a Spotify? 

217 Views

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Issue downloading songs and moving to SD card

Hi all, My sister just bought a Xperia XA, model F3116, running Spotify 8.4.18.743 armV7 on Android 7.0. This Spotify version is already an update, because the phone has a native version, which I'm not sure what it is. The phone has a storage of 16gb...

Newbie

Hi all,   My sister just bought a Xperia XA, model F3116, running Spotify 8.4.18.743 armV7 on Android 7.0. This Spotify version is already an update, because the phone has a native versio...

357 Views

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Won't let me log in!!!

I am putting in all my correct information and I still can't log in! I have reset the password and it still won't work. My spotify account is Audiomackenzie (Audiomackenzie1@gmail.com) please help me I really need some tunes.

Newbie

I am putting in all my correct information and I still can't log in! I have reset the password and it still won't work. My spotify account is Audiomackenzie (Audiomackenzie1@gmail.com) please help me...

SaraiSound

Roadie

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3 replies

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For ppl with WiFi & or unltd internet via tmobile etc whom like creating playlists.

When you create a playlist even if it has 1 song. .then you have to download your playlist, once you do from than on forward if you add a song to that playlist it will automatically start downloading it. That's if you have download using cellular swi...

Regular

When you create a playlist even if it has 1 song. .then you have to download your playlist, once you do from than on forward if you add a song to that playlist it will automatically start downloading...

Canope1

Regular

841 Views

3 replies

0 likes

Android
pay for spotify
unlimited internet or wifi
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Solved!!Superuser Contribution Choppy connection from phone to car via bluetooth

I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify software is updated. Any ideas would be greatly appreciate...

Casual Listener

I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify softwar...

nlloyd

Casual Listener

20329 Views

3 replies

1 likes

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Spotify Mobile App Android Issues

Hello Not sure if this happens to other people but sometimes when I open thr Spotify app, all my playlistd and saved songsnget stuck in a buffer loop and I cant access any music.

Casual Listener

Hello   Not sure if this happens to other people but sometimes when I open thr Spotify app, all my playlistd and saved songsnget stuck in a buffer loop and I cant access any music.

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Android
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No me aparece la sd para pasar mi musica

Siempre e tenido ese problema por algun caso que quiera transferir mi musica a la tarjeta sd NUNCA ME APARECE! y es un milagro cuando aparece la sd ya desmonte la tarjeta y la volvi a insertar y nada y ya me estoy decesperando y ya me pasa con 3 celu...

Newbie

Siempre e tenido ese problema por algun caso que quiera transferir mi musica a la tarjeta sd NUNCA ME APARECE! y es un milagro cuando aparece la sd ya desmonte la tarjeta y la volvi a insertar y nada...

375 Views

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Spotify not working properly on Samsung Galaxy S7 - Oops, something went wrong...

I really have no idea what the problem is, all I know is that it's Spotify causing the problem. So, when I want to listen on my phone I start up Spotify (Premium) and this happens in both online and offline mode, NO SOUND. Not in the headphones, not ...

Newbie

I really have no idea what the problem is, all I know is that it's Spotify causing the problem. So, when I want to listen on my phone I start up Spotify (Premium) and this happens in both online and ...

Joe

Community Legend

1556 Views

1 replies

0 likes

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I dont want spotify web player and I dont want a random playlist...

... if the current music i've choosen - for any reason - cant stream to my android device.If i'm listening to Shostakovich - I dont want a random playlist with rap and 50 cent on next. If I'm listening to ambient synth - i dont want Hellacopters to s...

Newbie

... if the current music i've choosen - for any reason - cant stream to my android device. If i'm listening to Shostakovich - I dont want a random playlist with rap and 50 cent on nex...

Joe

Community Legend

424 Views

1 replies

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Spotify usb

I have a peugeut bipper with usb media player, how can i sync spotify with my car? Any help?

Visitor

I have a peugeut bipper with usb media player, how can i sync spotify with my car? Any help?

Joe

Community Legend

391 Views

1 replies

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Cant enter on my account because said that I'm offline

Today at the morning i enter on myaccount and listen music all good but this afternoon it take off on my account and whed i try too enter again it said that the account is offline and i have to have internet but i have internet and I don't now what t...

Newbie

Today at the morning i enter on my account and listen music all good but this afternoon it take off on my account and whed i try too enter again it said that the account is offline and i have to hav...

Joe

Community Legend

310 Views

1 replies

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Solved!! Mobile App - Play, Pause, and Skip Using Headphone/Headset with Controls.

Why all of a sudden am i no longer able to use my head phones to skip songs or increase of decrease the volume? I now have to get my phone everytime and its getting very tedious. This seems to have happened over night. Ive purchased new head phones s...

Newbie

Why all of a sudden am i no longer able to use my head phones to skip songs or increase of decrease the volume? I now have to get my phone everytime and its getting very tedious. This seems to have h...

Tinchojukic

Newbie

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4 replies

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Song won't download on Premium

After the last Spotify update, the songs I try to save to my library are getting stuck in an eternal "downloading" cycle. They appear under the library itself and can be played while online but are not actually saved to the offline library. Any ideas...

Casual Listener

After the last Spotify update, the songs I try to save to my library are getting stuck in an eternal "downloading" cycle. They appear under the library itself and can be played while online but are n...

Blackrain47

Casual Listener

977 Views

2 replies

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