Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have a peugeut bipper with usb media player, how can i sync spotify with my car? Any help?
I have a peugeut bipper with usb media player, how can i sync spotify with my car? Any help?
Community Legend
392 Views
1 replies
0 likes
Today at the morning i enter on myaccount and listen music all good but this afternoon it take off on my account and whed i try too enter again it said that the account is offline and i have to have internet but i have internet and I don't now what t...
Today at the morning i enter on my account and listen music all good but this afternoon it take off on my account and whed i try too enter again it said that the account is offline and i have to hav...
Community Legend
310 Views
1 replies
0 likes
Why all of a sudden am i no longer able to use my head phones to skip songs or increase of decrease the volume? I now have to get my phone everytime and its getting very tedious. This seems to have happened over night. Ive purchased new head phones s...
Why all of a sudden am i no longer able to use my head phones to skip songs or increase of decrease the volume? I now have to get my phone everytime and its getting very tedious. This seems to have h...
Newbie
7159 Views
4 replies
0 likes
After the last Spotify update, the songs I try to save to my library are getting stuck in an eternal "downloading" cycle. They appear under the library itself and can be played while online but are not actually saved to the offline library. Any ideas...
After the last Spotify update, the songs I try to save to my library are getting stuck in an eternal "downloading" cycle. They appear under the library itself and can be played while online but are n...
Casual Listener
977 Views
2 replies
0 likes
I just downloaded spotify and created a playlist. Now I wanna change the order of the songs. When I "click" on the 3 points I only get the option to download, rename, share, go to playlist-radio, keep secret... But no point to change something. A fri...
I just downloaded spotify and created a playlist. Now I wanna change the order of the songs. When I "click" on the 3 points I only get the option to download, rename, share, go to playlist-radio, kee...
Community Legend
627 Views
1 replies
0 likes
I've just paid for a $ 39 gift card and toped up my account but my account says I'm not premium even though I was sent a spotify receipt by email saying I had topped up. HELP
I've just paid for a $ 39 gift card and toped up my account but my account says I'm not premium even though I was sent a spotify receipt by email saying I had topped up. HELP
Roadie
303 Views
1 replies
0 likes
Hey,i have an Premium Account but i cant Listen to some tracks.Can anyone help me why and how I can listen to them.
Hey, i have an Premium Account but i cant Listen to some tracks. Can anyone help me why and how I can listen to them.
Roadie
318 Views
1 replies
0 likes
Ok after the last upgrade. I can't listen anymore music without internet.... And I am premium... And I still pay for it.... I tried EVERYTHING. Help me please!!!!
Ok after the last upgrade. I can't listen anymore music without internet.... And I am premium... And I still pay for it.... I tried EVERYTHING. Help me please!!!!
Roadie
344 Views
1 replies
0 likes
Hello,Sometimes I restart my android device.Whenever I do this, I have to log me in again. When I'm logged in again. After that All my Downloads are gone, but Spotify still has all the data amount (ca. 20GB) on the SD card. I tried to fix this, going...
Hello, Sometimes I restart my android device. Whenever I do this, I have to log me in again. When I'm logged in again. After that All my Downloads are gone, but Spotify still has all the data amoun...
490 Views
0 replies
0 likes
Hi guys. I have problems with the audio of the songs I listen to. Since the last update 8.4.18.743 armV7, every time I play a song after a few seconds at any sound level, there will be noises such as crunches and distortion in the audio. My headphone...
Hi guys. I have problems with the audio of the songs I listen to. Since the last update 8.4.18.743 armV7, every time I play a song after a few seconds at any sound level, there will be noises such as...
Casual Listener
5712 Views
8 replies
3 likes
Hola Chicos. Tengo problemas con el audio de las canciones que escucho. Desde la última actualización 8.4.18.743 armV7, cada vez que reproduzco una canción luego de unos segundos a cualquier nivel de sonido empieza a escucharse ruidos como crujidos y...
Hola Chicos. Tengo problemas con el audio de las canciones que escucho. Desde la última actualización 8.4.18.743 armV7, cada vez que reproduzco una canción luego de unos segundos a cualquier niv...
Newbie
3479 Views
2 replies
4 likes
Hi! If we have a few items selected on the current "play next" list and scroll down a full page, the selected items get unselected. Sometimes I just picked a bunch of songs and then I realized some weird behavior.. not actually listening to a bunch o...
Hi! If we have a few items selected on the current "play next" list and scroll down a full page, the selected items get unselected. Sometimes I just picked a bunch of songs and then...
Casual Listener
685 Views
2 replies
0 likes
HiI recently got a problem with my 10gb of offline music. My offline playlists are still in SD card/android / data /Spotify... But don't appear in the app as these anymore! Just from one day to another! Sure I could just delete data of the app and do...
Hi I recently got a problem with my 10gb of offline music. My offline playlists are still in SD card/android / data /Spotify... But don't appear in the app as these anymore! Just from one d...
298 Views
0 replies
0 likes
I have 300 saved songs, 100 of my favorites are in their own playlist. However, when I shuffle my saved songs, it never plays any of the 100 songs. I checked my "up next" songs to prove this. Anyone else had this problem?
I have 300 saved songs, 100 of my favorites are in their own playlist. However, when I shuffle my saved songs, it never plays any of the 100 songs. I checked my "up next" songs to prove this. Anyone ...
Casual Listener
367 Views
2 replies
0 likes
Hi guys! My music keeps stopping every few minutes for no reason. I have restarted the app and my phone but still having issues. It is not due to notifications or other sounds on my phone. Has this happened with anyone else and have you been able to ...
Hi guys! My music keeps stopping every few minutes for no reason. I have restarted the app and my phone but still having issues. It is not due to notifications or other sounds on my phone. Has this h...
Newbie
488 Views
1 replies
0 likes
Amigos si me pueden ayudar, a veces sin razón alguna Spotify se cierra estando reproducciendo música descargada, he actualizado todo y aún así sucede. Algún idea que puede ser?
Amigos si me pueden ayudar, a veces sin razón alguna Spotify se cierra estando reproducciendo música descargada, he actualizado todo y aún así sucede. Algún idea que puede ser?
Roadie
612 Views
1 replies
0 likes
Hi, I'm a premium mumber and I wonder where is the section for the new release of the artists I follow ?I didn't find it on my android app, the web player from windows either Thanks
Hi, I'm a premium mumber and I wonder where is the section for the new release of the artists I follow ? I didn't find it on my android app, the web player from windows either Than...
340 Views
0 replies
0 likes
It just needs to go to another screen which is not of Spotify app and it suddenly stops to play. It plays the song, when I go off to home screen or another app it stops. Spotify keeps opened but not running. I tried around the internet to fix it but ...
It just needs to go to another screen which is not of Spotify app and it suddenly stops to play. It plays the song, when I go off to home screen or another app it stops. Spotify keeps ...
Community Legend
729 Views
1 replies
0 likes
Hello, Sometimes when I search for songs that I know the name of I get no results for the song that I'm looking for. But then I go to my playlist and then I see that the song is right there all well and synced. I find this a strange appearance. I hop...
Hello, Sometimes when I search for songs that I know the name of I get no results for the song that I'm looking for. But then I go to my playlist and then I see that the song is right there ...
347 Views
0 replies
2 likes
Hello, I would like to store all of my music of my sd card on my phone. But I can't have the small storage menu which I thike is because I configured my sd card in internal memory. I did that so that I can install some of my applications on this card...
Hello, I would like to store all of my music of my sd card on my phone. But I can't have the small storage menu which I thike is because I configured my sd card in internal memory. I did tha...
Community Legend
424 Views
1 replies
0 likes
