Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14189 Views
  • 54 replies
  • 17 likes
  • 14189 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864265 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864265 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23234 Views
  • 3 replies
  • 0 likes
  • 23234 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not working in Turkey????

So Im from the UK and I have spotify premium however I am unable to access anything whilst in turkey and its very frustrating... to the point where youtube ads are now apart of my life.Ive read that spofity should work here and i have a friend here f...

  • Newbie
  • So Im from the UK and I have spotify premium however I am unable to access anything whilst in turkey and its very frustrating... to the point where youtube ads are now apart of my life. Ive read t...
  • RodrigoPalma
  • Roadie
  • 1116 Views
  • 1 replies
  • 0 likes
  • 1116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium download issues

So I don't know if it started when I updated the app or not, I had all the music at the time downloaded, the update finished, and I had to re-download everything. Updated it again since then and again, had to re-download the music. Ever since then be...

  • Newbie
  • So I don't know if it started when I updated the app or not, I had all the music at the time downloaded, the update finished, and I had to re-download everything. Updated it again since then and agai...
  • RodrigoPalma
  • Roadie
  • 1258 Views
  • 1 replies
  • 0 likes
  • 1258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scaricare con dati

Ultimamente non mi è più possibile scaricare brani con i miei datiIl download brani funziona solo in modalità Wi-FiCome risolvere questo problema?

  • Newbie
  • Ultimamente non mi è più possibile scaricare brani con i miei dati Il download brani funziona solo in modalità Wi-Fi Come risolvere questo problema?
  • RodrigoPalma
  • Roadie
  • 1096 Views
  • 1 replies
  • 0 likes
  • 1096 Views
  • 1 replies
  • 0 likes

Superuser Contribution BMW Mini Android - Not Working

Hey, first post so not sure if doing it right. I have a brand new mini cooper SD - I want spotify but won't commit to a Apple Device just so it works with my car. Does anybody have any clue when it will work or any tips in getting it to work? It's a ...

  • Newbie
  • Hey, first post so not sure if doing it right.    I have a brand new mini cooper SD - I want spotify but won't commit to a Apple Device just so it works with my car.  Does anybody...
  • RodrigoPalma
  • Roadie
  • 2033 Views
  • 1 replies
  • 0 likes
  • 2033 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs downloading to my device

HiI've set it to download the songs to my sd card but it still seems to be downloading to my device. How do I stop this?ThanksAlice

  • Newbie
  • Hi I've set it to download the songs to my sd card but it still seems to be downloading to my device. How do I stop this? Thanks Alice
  • RodrigoPalma
  • Roadie
  • 862 Views
  • 1 replies
  • 0 likes
  • 862 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone shuts down

My android phone (Samsung Galaxy s 7) is shutting down everytime I start spotify, after the newest update. I've rebooted my whole phone, but I still get the same problem.

  • Newbie
  • My android phone (Samsung Galaxy s 7) is shutting down everytime I start spotify, after the newest update. I've rebooted my whole phone, but I still get the same problem. 
  • RodrigoPalma
  • Roadie
  • 317 Views
  • 2 replies
  • 1 likes
  • 317 Views
  • 2 replies
  • 1 likes

Superuser Contribution Songs without image

Hi.my problem is the next:I use Spotify in offline mode and some songs that are stored in my playlist do not show the image.I deleted the application data and it still does not work, I think it is due to an error in the app.please help me

  • Newbie
  • Hi. my problem is the next: I use Spotify in offline mode and some songs that are stored in my playlist do not show the image. I deleted the application data and it still does not work, I think it...
  • RodrigoPalma
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Volume changes automatically on LG G5

Dear community,I'm using Spotify for years now in the Premium version, but never had this issue before.When I'm playing music on my LG G5 via Spotify, the music is at a normal volume level, but after some seconds it becomes more quiet, as if I would ...

  • Newbie
  • Dear community, I'm using Spotify for years now in the Premium version, but never had this issue before. When I'm playing music on my LG G5 via Spotify, the music is at a normal volume level, but...
  • Roelo1
  • Newbie
  • 651 Views
  • 2 replies
  • 1 likes
  • 651 Views
  • 2 replies
  • 1 likes

Spotify's Volume is Too Low on Android; all other music apps are fine.

I've been having a problem recently with Spotify's output volume being too low. Here's what I've done so far.Cleared Android's cache partition.Uninstalled/reinstalled the Spotify App.Performed a factory reset of my device.My current Android version i...

  • Newbie
  • I've been having a problem recently with Spotify's output volume being too low. Here's what I've done so far. Cleared Android's cache partition. Uninstalled/reinstalled the Spotify App. Performe...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Music stops without reason

When I'm using Spotify in my Android cell it just stops the music for no reason. I need to press play again, but it stops again. Apparently there is no patternfor this, because some times it runs for ours without stopping, and sometimes stops every m...

  • Newbie
  • When I'm using Spotify in my Android cell it just stops the music for no reason. I need to press play again, but it stops again. Apparently there is no patternfor this, because some times it runs for...
  • boubek
  • Casual Listener
  • 548 Views
  • 4 replies
  • 1 likes
  • 548 Views
  • 4 replies
  • 1 likes

[Android] Songs taking FOREVER to download

I'm using a Samsung Galaxy S7 and I have only 638 songs in my library, but it is taking AGES to download all the songs. By ages I mean over an hour for 10 songs or so. I'm downloading the songs in normal quality. My internet connection at home is jus...

  • Newbie
  • I'm using a Samsung Galaxy S7 and I have only 638 songs in my library, but it is taking AGES to download all the songs. By ages I mean over an hour for 10 songs or so. I'm downloading the songs in no...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Music skipping like a CD

Im bluetoothing music from my Samsung to the car and its skipping like you wouldnt believe! Any ideas how to stop it? I pay for premium and its all the songs ive downloaded.

  • Newbie
  • Im bluetoothing music from my Samsung to the car and its skipping like you wouldnt believe!    Any ideas how to stop it? I pay for premium and its all the songs ive downloaded. 
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Getting upset lol

Created a profile but cant log in unless I click forgot password and create new password (same password) and tried to edit everything that would makes sense but nothing has worked

  • Newbie
  • Created a profile but cant log in unless I click forgot password and create new password (same password) and tried to edit everything that would makes sense but nothing has worked  
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Samsung Gear S2 extreme battery drain

I noticed today that Spotify accounted for 94% of battery use on my Gear S2. I had played a couple of tracks on my S8 through a connected soundbar, not using the Gear app at all. Normally I get 2 days of use of my watch on one charge. Today it barely...

  • Community Legend
  • I noticed today that Spotify accounted for 94% of battery use on my Gear S2. I had played a couple of tracks on my S8 through a connected soundbar, not using the Gear app at all. Normally I get 2 day...
  • Costdalton
  • Newbie
  • 1162 Views
  • 2 replies
  • 1 likes
  • Gear
    S2
  • 1162 Views
  • 2 replies
  • 1 likes

Your mixtape

I have accidently blocked a musician from “my mixtape“. How can i reset my preferences for my mixtape? Thanks in advance

  • Newbie
  • I have accidently blocked a musician from “my mixtape“. How can i reset my preferences for my mixtape? Thanks in advance
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Solved!! can't turn off the shuffle button.

hey, guys. I've been a Spotify premium user for a few weeks and I still have this problem on my phone only. whenever I want to turn off the shuffle function it advertises to get premium and doesn't allow me to turn the shuffle function off. The final...

  • Casual Listener
  • hey, guys.  I've been a Spotify premium user for a few weeks and I still have this problem on my phone only. whenever I want to turn off the shuffle function it advertises to get pr...
  • quezadilaman
  • Casual Listener
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

How to always stay logged in

I have Spotify Premium which I got for international travel so I can listen to music offline. This worked great on the plane, but then several hours later when I went to listen to music again (after having turned my phone off and on again), Spotify a...

  • Casual Listener
  • I have Spotify Premium which I got for international travel so I can listen to music offline. This worked great on the plane, but then several hours later when I went to listen to music again (after ...
  • ㅇㅅㅇ
  • Newbie
  • 2678 Views
  • 4 replies
  • 2 likes
  • 2678 Views
  • 4 replies
  • 2 likes

Spotify não abre!

O aplicativo simplesmente parou de abrir no meu celular Android. Já desinstalei e reinstalei o aplicativo, já reiniciei o celular, mas nada deu certo. Quanto tento abrir, fica uma tela preta, e nada mais. Foi de uma hora para outra, sem motivos. O me...

  • Newbie
  • O aplicativo simplesmente parou de abrir no meu celular Android. Já desinstalei e reinstalei o aplicativo, já reiniciei o celular, mas nada deu certo. Quanto tento abrir, fica uma tela preta, e nada ...
  • tteurs
  • Newbie
  • 1270 Views
  • 1 replies
  • 1 likes
  • 1270 Views
  • 1 replies
  • 1 likes

Why Spotify can't recognize the song I have saved when listening song radio?

I have saved one song to my library, but when I am listening song radio and then it can't recognize that I have saved that, if I click the save button, my library will contain same songs. Is it a bug?

  • Newbie
  • I have saved one song to my library, but when I am listening song radio and then it can't recognize that I have saved that, if I click the save button, my library will contain same songs. Is it a bug?
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

App has disapeared

The Spotify app has disapeared drom nu Samsung tv I can t find it in the app store!

  • Newbie
  • The Spotify app has disapeared drom nu Samsung tv  I can t find it in the app store!
  • Joe
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes