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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42466 Views
  • 65 replies
  • 25 likes
  • 42466 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878015 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878015 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26362 Views
  • 4 replies
  • 0 likes
  • 26362 Views
  • 4 replies
  • 0 likes

Android App extremely glitchy

I'm really trying not to be impolite, but the spotify app has been a buggy mess since the last update. I have premium, and all of my songs are downloaded, but for some reason spotify randomly pauses my songs. I know it's not my connection, because I ...

  • Music Fan
  • I'm really trying not to be impolite, but the spotify app has been a buggy mess since the last update. I have premium, and all of my songs are downloaded, but for some reason spotify randomly pauses ...
  • Tommaniacal
  • Music Fan
  • 3242 Views
  • 8 replies
  • 1 likes
  • 3242 Views
  • 8 replies
  • 1 likes

Unable to play certain Artists

Whenever i click on a song published by certain artists i am unable to play the songs. The bottom bar disappears and no music plays. When i go to artist page and click shuffle on tracks they are featured on play. These are all major artist such as Fu...

  • Newbie
  • Whenever i click on a song published by certain artists i am unable to play the songs. The bottom bar disappears and no music plays. When i go to artist page and click shuffle on tracks they are feat...
  • Ryan445
  • Newbie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Storage Issue

I was short on storage for an Android update, so instead of deleting some albums, I uninstalled the whole app. But then it just freed the amount of storage taken by the app itself, not the songs. I couldn't find the files to manually delete them. (Th...

  • Casual Listener
  • I was short on storage for an Android update, so instead of deleting some albums, I uninstalled the whole app. But then it just freed the amount of storage taken by the app itself, not the ...
  • lucashlamy
  • Casual Listener
  • 352 Views
  • 4 replies
  • 0 likes
  • 352 Views
  • 4 replies
  • 0 likes

Home Screen not loading

Hey everyone, So I got a new phone and ever since I started using the app on this phone, my Spotify home screen does not load and it is always showing this messsge - "Sorry, something went wrong. That didn't work. Please have another go." The rest of...

  • Newbie
  • Hey everyone,   So I got a new phone and ever since I started using the app on this phone, my Spotify home screen does not load and it is always showing this messsge - "Sorry, something went w...
  • 899 Views
  • 0 replies
  • 8 likes
  • 899 Views
  • 0 replies
  • 8 likes

Spotify resets phone and removes all downloads

On my android phone, I have about 1,300 songs saved. One day, spotify restarted my phone while I was listening to music and all my saved songs were gone, like someone went and manually unselected all my playlists' "download" button. This happened on ...

  • Newbie
  • On my android phone, I have about 1,300 songs saved.  One day, spotify restarted my phone while I was listening to music and all my saved songs were gone, like someone went and manually unselect...
  • 547 Views
  • 0 replies
  • 0 likes
  • Android
    Desktop
    Garbage
    Windows
  • 547 Views
  • 0 replies
  • 0 likes

Cant listen to or queue

This is my first month of premium and its OK. It just seems buggy. Some of my music doesnt download, and the main issue is, I cant get certain songs to play. Some songs cannot be put into queue at all it just states "this content cannot be put in que...

  • Newbie
  • This is my first month of premium and its OK. It just seems buggy. Some of my music doesnt download, and the main issue is, I cant get certain songs to play. Some songs cannot be put into queue at al...
  • Joe
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Blank Playlist Cover art ..

So I was wondering if anyone is having this issue where all playlists are missing their cover art only while viewing them on public profiles.. My brothers and I have been having this issue for a long time now and it's rather annoying. I contacted spo...

  • Casual Listener
  • So I was wondering if anyone is having this issue where all playlists are missing their cover art only while viewing them on public profiles..    My brothers and I have been having this i...
  • _lavender
  • Casual Listener
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

App stops mid-song/some songs not playing

Ever since the last update, I've had all songs by some artists (The Cars, for example) stop playing. Also, in the middle of a song, it will just stop (the song, not the app) and I'll have to switch to a different song to get the app to start working ...

  • Newbie
  • Ever since the last update, I've had all songs by some artists (The Cars, for example) stop playing. Also, in the middle of a song, it will just stop (the song, not the app) and I'll have to switch t...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Can't play Maroon 5 music.

I have followed playlists for the best of Maroon 5 and the only two songs that are able to play are the ones link to other artists as well. If I search Maroon 5 and just try playing a song on their profile it doesn't work either it says song unavaila...

  • Newbie
  • I have followed playlists for the best of Maroon 5 and the only two songs that are able to play are the ones link to other artists as well. If I search Maroon 5 and just try playing a song on their p...
  • Joe
  • Community Legend
  • 1095 Views
  • 4 replies
  • 3 likes
  • 1095 Views
  • 4 replies
  • 3 likes

Can't play specific artist

Hi, I'm unable to play any songs by Metallica on Android devices. I can see the catalogue but can't play any songs. I've tried reinstalling but to no avail. I'm running spotify v8.4.23.784 and android v8.0. Thanks.

  • Newbie
  • Hi, I'm unable to play any songs by Metallica on Android devices. I can see the catalogue but can't play any songs. I've tried reinstalling but to no avail. I'm running spotify v8.4.23.784 and androi...
  • Joe
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Spotify logging out and wiping files when battery dies

Whenever the battery on my Moto G5 dies when I turn it back on it's logged me out and wiped everything. I try logging in but it tells me I must be connected and to go online. I try but it just keeps looping saying I need to connect. Tried it on numer...

  • Casual Listener
  • Whenever the battery on my Moto G5 dies when I turn it back on it's logged me out and wiped everything. I try logging in but it tells me I must be connected and to go online. I try but it just keeps ...
  • 586 Views
  • 0 replies
  • 1 likes
  • cache clearing
    cache problems
    Log in problem
  • 586 Views
  • 0 replies
  • 1 likes

Downloaded Music does not appear so / No Offline

On my Samsung Galaxy J3 I use the premium version. I have quite a bit of music downloaded. I recently had to soft reset my phone for a separate reason. When I rebooted it, I could no longer play music offline. Every song I had downloaded appears to b...

  • Newbie
  • On my Samsung Galaxy J3 I use the premium version. I have quite a bit of music downloaded. I recently had to soft reset my phone for a separate reason. When I rebooted it, I could no longer play musi...
  • coalminecanary
  • Roadie
  • 462 Views
  • 1 replies
  • 1 likes
  • 462 Views
  • 1 replies
  • 1 likes

Some music not playing

Hi there! I've been trying to listen to Justin Timberlake on both my android mobile device and on my windows laptop. However, none of songs seem to be working. It does seem to only be his songs however as everything else is working normally! I have s...

  • Newbie
  • Hi there! I've been trying to listen to Justin Timberlake on both my android mobile device and on my windows laptop. However, none of songs seem to be working. It does seem to only be his songs howev...
  • 226 Views
  • 0 replies
  • 1 likes
  • 226 Views
  • 0 replies
  • 1 likes

AUTOPLAY

Dear Spotify. Today was THEE LAST DAY I put up with your auto play on my phone while connected to the bluetooth in my car. I know £15.00 pm is not a lot of money to a big company like yourself, nevertheless, I will be cancelling my subscription with ...

  • Newbie
  • Dear Spotify.   Today was THEE LAST DAY I put up with your auto play on my phone while connected to the bluetooth in my car. I know £15.00 pm is not a lot of money to a big company like yourse...
  • 289 Views
  • 0 replies
  • 2 likes
  • 289 Views
  • 0 replies
  • 2 likes

I bought premium but it's not working

I bought premium but I can't use it. my Spotify still look like a free acc

  • Newbie
  • I bought premium but I can't use it. my Spotify still look like a free acc 
  • Joe
  • Community Legend
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Can't sync Spotify account to Touchtunes

I was having a looping issue trying to sync my Spotify account to my Touchtunes account at a local bar. I was using my android phone and both of the services (Spotify and Touchtunes) were apps downloaded from the Google Play Store. I was unsuccessful...

  • Newbie
  • I was having a looping issue trying to sync my Spotify account to my Touchtunes account at a local bar.  I was using my android phone and both of the services (Spotify and Touchtunes) were apps ...
  • Joe
  • Community Legend
  • 12874 Views
  • 3 replies
  • 3 likes
  • 12874 Views
  • 3 replies
  • 3 likes

Solved!! Music stops when I move

Hello, I've had this problem for a while now. Every time I listen to Spotify music on my android phone with earphones, the music regularly stops whenever I move or try to, for example, put my phone in my pocket. I've tried switching earphones, same p...

  • Casual Listener
  • Hello,  I've had this problem for a while now. Every time I listen to Spotify music on my android phone with earphones, the music regularly stops whenever I move or try to, for example, put my ...
  • coalminecanary
  • Roadie
  • 5808 Views
  • 3 replies
  • 0 likes
  • 5808 Views
  • 3 replies
  • 0 likes

Display size on Android tablet?

Is there a way to get the app to use the entire screen for display as opposed to phone size? I'm using Lenovo Yoga.

  • Casual Listener
  • Is there a way to get the app to use the entire screen for display as opposed to phone size? I'm using Lenovo Yoga. 
  • destinie_6ca
  • Casual Listener
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

Can't choose songs on Android App anymore? (Premium subscriber)

I am subscribed to Spotify Premium (Student) and have my playlists downloaded on the android app on my Galaxy S8 (set to offline mode) so I don't burn through my data. I noticed yesterday that the app layout looks different, so it has been updated. M...

  • Newbie
  • I am subscribed to Spotify Premium (Student) and have my playlists downloaded on the android app on my Galaxy S8 (set to offline mode) so I don't burn through my data. I noticed yesterday that the ap...
  • Joe
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded File Location on Android

Hi, Where are the playlist/downlods stored on an Android (S3 Mini)? I have downloaded a playlist, which I then deleted on the desktop version. When I go back in Spotify on Android, it's no longer there but not sure if the files remain, so I want to l...

  • Casual Listener
  • Hi, Where are the playlist/downlods stored on an Android (S3 Mini)?   I have downloaded a playlist, which I then deleted on the desktop version.   When I go back in Spotify on A...
  • Joe
  • Community Legend
  • 77318 Views
  • 7 replies
  • 0 likes
  • 77318 Views
  • 7 replies
  • 0 likes