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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875751 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875751 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

A

No puedo descargar me sigue diciendo que me suscriba a premium y ya lo hice y no me deja cambiar de cancion ni para atras ni para delante ayudaaaa

  • Casual Listener
  • No puedo descargar me sigue diciendo que me suscriba a premium y ya lo hice y no me deja cambiar de cancion ni para atras ni para delante ayudaaaa   
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Starting over

I have wrote other post and no one seems to care. I am on the family plan and have been a paying customers for almost a year. I lost 1200 songs the other day and I had to start all over even erased the app as well. I went to use Wi-Fi to get my music...

  • Regular
  • I have wrote other post and no one seems to care.  I am on the family plan and have been a paying customers for almost a year.  I lost 1200 songs the other day and I had to start all over e...
  • angel82
  • Regular
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

Download to SD-card

Heya folks! I am currently using an Android phone (Huawei Honor 8 Lite, don't know if that info is important or not...) and my problem is that the Spotify app doesn't recognize my Sd-Card and therefore will not display the option to chose where to st...

  • Newbie
  • Heya folks!   I am currently using an Android phone (Huawei Honor 8 Lite, don't know if that info is important or not...) and my problem is that the Spotify app doesn't recognize my Sd-Card an...
  • MountainSufi
  • Music Fan
  • 5973 Views
  • 12 replies
  • 0 likes
  • 5973 Views
  • 12 replies
  • 0 likes

local files won't play on desktop or android

SO I downloaded music from spinrilla and it appears in my download files. After that it appaers in my local files on spotify and for some reason I am unable to play the music. on my phone the songs aer greyed out.

  • Newbie
  • SO I downloaded music from spinrilla and it appears in my download files. After that it appaers in my local files on spotify and for some reason I am unable to play the music. on my phone the songs a...
  • Joe
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Saved songs folder deleted

From one moment to the next the entire "songs" folder was empty. I didn't delete anything on purpose. Anyway I can restore that? Can only find how to restore playlists.

  • Newbie
  • From one moment to the next the entire "songs" folder was empty. I didn't delete anything on purpose. Anyway I can restore that? Can only find  how to restore playlists.
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Solved!! Adding local music on android device

How does this work? I read through the information on help page (https://support.spotify.com/ee/learn-more/guides/#!/article/Listen-to-local-files/?in=search). It tells me to tal on local files in step 6. But i do not have this option. Does this real...

  • Regular
  • How does this work?   I read through the information on help page (https://support.spotify.com/ee/learn-more/guides/#!/article/Listen-to-local-files/?in=search). It tells me to tal on local fi...
  • pnadin10
  • Newbie
  • 102180 Views
  • 14 replies
  • 2 likes
  • 102180 Views
  • 14 replies
  • 2 likes

When I try to share a track, Android app stops playing and share fails

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Whichever way I try to share a track, when I...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • user-removed
  • Not applicable
  • 1110 Views
  • 3 replies
  • 2 likes
  • 1110 Views
  • 3 replies
  • 2 likes

Unable to share songs

I'm on Android 8.0 and every time I hit the share button Spotify restarts itself. I have tried uninstalling and reinstalling the app. I have also tried restarting my phone. Please help

  • Newbie
  • I'm on Android 8.0 and every time I hit the share button Spotify restarts itself. I have tried uninstalling and reinstalling the app. I have also tried restarting my phone. Please help
  • Joe
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Dial American (8OO) 274-9543) Airlines Reservation Phone Number

Dial American (8OO) 274-9543) Airlines Reservation Phone Number +american for flight booking US American airlines-phone number for reservations flight booking US Dial American Airlines Reservation Phone Number! Booking a flight in American Airlines i...

  • Regular
  • Dial American (8OO) 274-9543) Airlines Reservation Phone Number +american  for flight booking US American airlines-phone number for reservations flight booking US Dial American Airlines Reserva...
  • 326 Views
  • 0 replies
  • 0 likes
  • airlines
  • 326 Views
  • 0 replies
  • 0 likes

Pioneer AVH-2800BT Bluetooth connection issues

This has been happening for a few weeks. I jump in the car and the phone connects via Bluetooth successfully. I know this as I can call and play music via the Bluetooth menu.If I choose to use the Spotify integration it just says connection failed pl...

  • Casual Listener
  • This has been happening for a few weeks. I jump in the car and the phone connects via Bluetooth successfully. I know this as I can call and play music via the Bluetooth menu. If I choose to use th...
  • simondrappel
  • Casual Listener
  • 13350 Views
  • 5 replies
  • 3 likes
  • 13350 Views
  • 5 replies
  • 3 likes

Spotify Offline no meu roteador

Gente me ajuda. É que meu Spotify não fica Online no Wi-Fi de jeito nenhum. Só nos dados móveis, é o pior, é só no meu Wi-Fi. Já tentei desinstalar e instalar de novo, limpar dados, deligar conta e nada funciona. Alguém pode me ajudar?

  • Newbie
  • Gente me ajuda. É que meu Spotify não fica Online no Wi-Fi de jeito nenhum. Só nos dados móveis, é o pior, é só no meu Wi-Fi. Já tentei desinstalar e instalar de novo, limpar dados, deligar conta e n...
  • thiagorizzo
  • Regular
  • 11006 Views
  • 8 replies
  • 3 likes
  • 11006 Views
  • 8 replies
  • 3 likes

The last two playlists I download dont play continuosly

The last 2 playlists that I made and downloaded in my cellphone do not play continuosly. The next song starts playing and after 5 seconds stops and I need to restart play.

  • Newbie
  • The last 2 playlists that I made and downloaded in my cellphone do not play continuosly. The next song starts playing and after 5 seconds stops and I need to restart play.
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Redesign the Android app to fit the Material Design Guidelines

I'm new to Spotify. It seems to me that the app on Android (7.0) is missing icons.My bottom row only has (Your Playlists, Home, Search). I think it's supposed to have Browse and Library. They show up for a split second when I fist load the app, then ...

  • Regular
  • I'm new to Spotify.  It seems to me that the app on Android (7.0) is missing icons. My bottom row only has (Your Playlists, Home, Search).  I think it's supposed to have Browse and Library...
  • IndyLux
  • Regular
  • 990 Views
  • 7 replies
  • 1 likes
  • 990 Views
  • 7 replies
  • 1 likes

Música en español

Hola a todos, No puedo escuchar a artistas españoles (fito, estopa, Extremoduro...). Mi cuenta es española (lo he comprobado en el perfil) y resido en España. ¿Sabéis que le puede pasar? Me ocurre tanto en el móvil como en otros dispositivos.

  • Newbie
  • Hola a todos,    No puedo escuchar a artistas españoles (fito, estopa, Extremoduro...). Mi cuenta es española (lo he comprobado en el perfil) y resido en España. ¿Sabéis que le puede pasa...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Se cerró sesion y no me deja ingresar

Estaba escuchando música y cerré spotify porque tenía que irme, cuando lo abrí apareció para iniciar sesión (lo que no me pareció extraño ya había pasado antes que cerrar sesión sin razón alguna), pero al iniciar sesión me dice cargando y me aparece ...

  • Casual Listener
  • Estaba escuchando música y cerré spotify porque tenía que irme, cuando lo abrí apareció para iniciar sesión (lo que no me pareció extraño ya había pasado antes que cerrar sesión sin razón alguna), pe...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

All my created playlist now say By Spotify

I tried to add a song to my playlist today, but once I clicked "Add to playlist" the only option was "Create New Plalist", even though I had 4-5 I had already created on the same account. I went to My Library, to playlists, but all MY created playlis...

  • Newbie
  • I tried to add a song to my playlist today, but once I clicked "Add to playlist" the only option was "Create New Plalist", even though I had 4-5 I had already created on the same account. I went to M...
  • Joe
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Spotify with poor sound quality in the Oneplus 5

I bought recently a Oneplus 5 and I noticed that Spotify have a poor sound quality in this device, although the quality is configured in the maximum. The music has no bass and the sound seems muffled.When I play the same music on Musicmatch (connecte...

  • Newbie
  • I bought recently a Oneplus 5 and I noticed that Spotify have a poor sound quality in this device, although the quality is configured in the maximum. The music has no bass and the sound seems muffled...
  • 472 Views
  • 0 replies
  • 0 likes
  • 472 Views
  • 0 replies
  • 0 likes

Multiple song queue bug

Whenever checking a song on the left, for adding it to the queue, if you keep scrolling until said song is not on the screen anymore, it'll uncheck it and remove the "remove or add to queue" bar at the bottom. Just letting you know!Btw Nexus 6P Oreo ...

  • Casual Listener
  • Whenever checking a song on the left, for adding it to the queue, if you keep scrolling until said song is not on the screen anymore, it'll uncheck it and remove the "remove or add to queue" bar at t...
  • 7r4v1s
  • Casual Listener
  • 321 Views
  • 1 replies
  • 2 likes
  • 321 Views
  • 1 replies
  • 2 likes

Volume fades in and out during play back on Samsung 7 edge

I have a Samsung edge 7 and Spotify fades when playing downloaded songs. Any assistance is much appreciated

  • Newbie
  • I have a Samsung edge 7 and Spotify fades when playing downloaded songs.  Any assistance  is much appreciated    
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Behind the Lyrics doesn't work!

Hello everyone.I Want to share to all of you my issue, trying to resolve it since i really like the Behind the Lyrics feature.I noticed that on my Samsung Galaxy S8, updated to the latest version of Android 7.0 and on my LG G3 with, even his final An...

  • Casual Listener
  • Hello everyone. I Want to share to all of you my issue, trying to resolve it since i really like the Behind the Lyrics feature. I noticed that on my Samsung Galaxy S8, updated to the latest version...
  • andrea94
  • Casual Listener
  • 1107 Views
  • 4 replies
  • 0 likes
  • "ISSUE"
  • 1107 Views
  • 4 replies
  • 0 likes