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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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What's new / release notes Play store

Every update pushed to the play store only ever seems to say bug fixes. Are there any release notes published? Would like to know for Desktop version too.

Casual Listener

Every update pushed to the play store only ever seems to say bug fixes. Are there any release notes published? Would like to know for Desktop version too. 

475 Views

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Spotify navigation bar missing buttons?

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library.Then after it finishes loading the Radio and Your Library buttons disappear leaving me with "Your Mixes" Home and Search. Is there a fix fo...

Casual Listener

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library. Then after it finishes loading the Radio and Your Library buttons disappear leaving me...

user-removed

Not applicable

1531 Views

3 replies

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Car Subwoofer won't work with most older music. Newer songs seems to be ok. Older 70s and 80s

It seems when streaming 70s and 80s music the 2.1 is not kicking in the subwoofer in my car. Newer music seems ok but not the older stuff. It's worse on Spotify created play lists. Newer music seems fine. The same songs on the radio also work fine. A...

Regular

It seems when streaming 70s and 80s music the 2.1 is not kicking in the subwoofer in my car. Newer music seems ok but not the older stuff. It's worse on Spotify created play lists. Newer music seems ...

379 Views

0 replies

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Car Subwoofer issues
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"Suggested" songs when shuffling individual artists.

Hi. I have a free account and can't seem to be able to shuffle individual artists without 5 or more "suggested" artists/songs before I hear anything from the playlist of the artist I'm trying to shuffle. Up until a week or so ago this hasn't been an ...

Newbie

Hi. I have a free account and can't seem to be able to shuffle individual artists without 5 or more "suggested" artists/songs before I hear anything from the playlist of the artist I'm trying to shuf...

297 Views

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Mantener pantalla encendida cuando el móvil está conectado por bluetooth

Muy buenasMe gustaría saber si hay alguna opción para que Spotify mantenga la pantalla encendida cuando está conectado al bluetooth del coche (para llevar el móvil en el soporte y ver qué está sonando) Saludos!

Newbie

Muy buenas Me gustaría saber si hay alguna opción para que Spotify mantenga la pantalla encendida cuando está conectado al bluetooth del coche (para llevar el móvil en el soporte y ver qué está sona...

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Music clicks, pauses, starts, and stops.

I cancelled my premium membership over this twice now. Streamed music, downloaded music, offline, online. It doesn't matter how I play it. The music lags, clicks, and pauses briefly. I've tried everything.

Newbie

I cancelled my premium membership over this twice now. Streamed music, downloaded music, offline, online. It doesn't matter how I play it. The music lags, clicks, and pauses briefly. I've tried every...

412 Views

0 replies

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Downloaded songs

Spotify is deleting all of my downloaded songs when ı restart my phone ıdk why but now ı'm downloading all of my songs AGAIN and it happened 6 times plz help (I'm using SD card for storage and sorry for bad english)

Visitor

Spotify is deleting all of my downloaded songs when ı restart my phone ıdk why but now ı'm downloading all of my songs AGAIN and it happened 6 times plz help  (I'm using SD card for storage and...

396 Views

0 replies

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Solved!! Android Lollipop - Lock Screen Controls Not Available

Hi, After upgrading to Android Lollipop the lock screen controls are no longer available unless notifications with sensitive information are enabled. This effects all applications so obviously isn't a preferred option. Unless this is enabled the lock...

Casual Listener

Hi,   After upgrading to Android Lollipop the lock screen controls are no longer available unless notifications with sensitive information are enabled.  This effects all applicatio...

juanignaciososa

Regular

152581 Views

83 replies

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Android App not loading and freezing.

Imagine getting in your car, your phone connects via Bluetooth and you want to open Spotify to play some music. So you click on the app icon, the app opens and for a while you stare at a black screen. If you're lucky eventually the GUI starts to buil...

Visitor

Imagine getting in your car, your phone connects via Bluetooth and you want to open Spotify to play some music. So you click on the app icon, the app opens and for a while you stare at a black screen...

722 Views

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Premium Features mit Working in Android Mobile y

Hi all, I just installed tie Spotify App in my new Android Mobile ans logged in wir my usual Details (Email mit FB) . However I dont get the premium features and have to listen to advertising. Log off, Log on also die mit work. On my Apple Device and...

Newbie

Hi all, I just installed tie Spotify App in my new Android Mobile ans logged in wir my usual Details (Email mit FB)  . However I dont get the premium features and have to listen to advertising. ...

351 Views

0 replies

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Aplicativo corrompido - Android

Tenho Spotify Premium e estou tendo sérios problemas com o aplicativo para celular.Em primeiro luugar, toda vez que tento entrar no aplicativo, este apresenta mal funcionamento - trava o tempo todo (aparece aquela janela de interrupção forçada - "O S...

Newbie

Tenho Spotify Premium e estou tendo sérios problemas com o aplicativo para celular. Em primeiro luugar, toda vez que tento entrar no aplicativo, este apresenta mal funcionamento - trava o tempo todo...

702 Views

0 replies

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"Choose as current playlist"

When will this feature be brought back? It is sorely missed from the android app and is a reason to stick with old desktop versions. Please bring it back!

Roadie

When will this feature be brought back? It is sorely missed from the android app and is a reason to stick with old desktop versions. Please bring it back!

514 Views

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2 likes

Windows
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I can not download playlist from my pc to my mobile

Hello, I created new playlist and on pc, I added some music from my pc (what I download from the internet) so I can play it on pc, but when I want to download this playlist in to mobil its just showing alert waiting for download, but nothing is happe...

Casual Listener

Hello, I created new playlist and on pc, I added some music from my pc (what I download from the internet) so I can play it on pc, but when I want to download this playlist in to mobil its just showi...

petrhandlir

Casual Listener

376 Views

2 replies

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Sound with headphones

Hi! Since yesterday I have no sound when I want to listen my music with my headphones. But my headphones work with other apps, I don't know what to do...

Newbie

Hi! Since yesterday I have no sound when I want to listen my music with my headphones. But my headphones work with other apps, I don't know what to do... 

324 Views

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Spotify no me deja almacenar en sd

Buena noche, requiero soporte para facilitarme la resolcion de mi problema, en mi celular LGzone x180 tengo la aplicacion de spotify, hasta hace unos meses todo iba bien, tuve que formatear mi celular y al volver a instalar la aplicacion no me perimi...

Newbie

Buena noche, requiero soporte para facilitarme la resolcion de mi problema, en mi celular LGzone x180 tengo la aplicacion de spotify, hasta hace unos meses todo iba bien, tuve que formatear mi celula...

400 Views

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Solved!! Show downloaded albums/tracks

gestion for Android version. I think that there should be an option to see only downloaded albums/tracks, because right now you have to search through all albums/tracks from your playlists. I am using Spotify as iPod when I'm outside and that would m...

Visitor

gestion for Android version. I think that there should be an option to see only downloaded albums/tracks, because right now you have to search through all albums/tracks from your playlists. I am ...

EMoh02

Newbie

5212 Views

6 replies

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System Player Problem

Hello, I have one question I moved from Huawei P8 lite to P10 and I found that I have different player (just like notification, pic1) than my basic audio player (pic2) .How can I setup Spotify to that will be like audio player (bigger with picture)? ...

Newbie

Hello,  I have one question I moved from Huawei P8 lite to P10 and I found that I have different player (just like notification,  pic1)  than my basic audio player (pic2) . How can I...

286 Views

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¿Ahora los videos de los anuncios vienen con el sello de AdChoices?

Uso la aplicación de Androd y cuando me salen los vídeos de los anuncios me salen con el sello de AdChoices y me pregunto si eso es normal o no.

Newbie

Uso la aplicación de Androd y cuando me salen los vídeos de los anuncios me salen con el sello de AdChoices y me pregunto si eso es normal o no.

324 Views

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Paid for premiun but nothing happened. HELP!

Hi! I paid premium for 3 months, (I still have the receipt incase you want proof). But then when I checked my phone, nothing happened. I can't download anything and the ads are still there. So I tried logging out, but when I was about to log in, the ...

Newbie

Hi! I paid premium for 3 months, (I still have the receipt incase you want proof). But then when I checked my phone, nothing happened. I can't download anything and the ads are still there. So I trie...

284 Views

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Spotify App on Chromebook via Android Apps support?

Since Chromebooks have recently been enabled to run Android apps, I was wondering if any of you have first hand experience on using the Spotify mobile app on a Chromebook. If who ever has would be kind enough to share their user experience with me th...

Visitor

Since Chromebooks have recently been enabled to run Android apps, I was wondering if any of you have first hand experience on using the Spotify mobile app on a Chromebook. If who ever has would be ki...

Micah_A

Casual Listener

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4 replies

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