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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375464 Views

541 replies

34 likes

Account
Free
  • 375464 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7527 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Downloaded songs won't play on offline mode

I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "downloaded" song refuses to play. This phone is fairly new and I have...

Casual Listener

I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "download...

nbargof

Casual Listener

1598 Views

3 replies

5 likes

  • 1598 Views
  • 3 replies
  • 5 likes

Can't find artist

Hey, I am trying to listen to some songs by an artist named EGOIST. I live in Italy and my best friend can listen to their songs without any problems, while I can't even fine her on the android app(he also uses android). Any help?

Visitor

Hey, I am trying to listen to some songs by an artist named EGOIST. I live in Italy and my best friend can listen to their songs without any problems, while I can't even fine her on the android app(h...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

App deleted all my downloaded songs?

I was on my way to work, and I pulled up Spotify to play music. The app was slow from the get-go and wouldn't let me access my 'Artists' page in my 'Library.' I toggled my data on and back off, assuming that my phone was just slow (I'm on Premium, an...

Newbie

I was on my way to work, and I pulled up Spotify to play music. The app was slow from the get-go and wouldn't let me access my 'Artists' page in my 'Library.' I toggled my data on and back off, assum...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

I can't skip songs with headphone buttons!?!?

I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.

Casual Listener

I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.

Moryseye

Casual Listener

20820 Views

2 replies

6 likes

Android
headphones
skip
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  • 2 replies
  • 6 likes

Changing places of the songs, Sorting Songs, Song Order, Places of Songs in List

Hi, I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After that I added some more classical. Now in my list, they ar...

Regular

Hi,  I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After...

cagriahmet32

Regular

966 Views

2 replies

0 likes

Places of Songs in List
Song Order
Sorting Songs
  • 966 Views
  • 2 replies
  • 0 likes

Spotify voice feature?

So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the original interface. Is this some new feature that was ...

Newbie

So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the ori...

rexwh91

Newbie

1004 Views

3 replies

0 likes

  • 1004 Views
  • 3 replies
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Solved!! Package Access Helper has stopped working.

Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or entirely just rebooting. I have done a full device wip...

Regular

Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or ent...

prathik62

Regular

10349 Views

13 replies

2 likes

  • 10349 Views
  • 13 replies
  • 2 likes

Bug | Android | Marshmellow | App doesnt install | Unfortunately, Package Access Helper has stopped

App is not installing or upgrading from past few updates. (I think 3-4)Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuck showing installing.Tried force stopping 'Package Help...

Regular

App is not installing or upgrading from past few updates. (I think 3-4) Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuc...

prathik62

Regular

969 Views

2 replies

0 likes

Android 6.0.1
Install
updates
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How to re-add a delted song from a downloaded album

I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?

Newbie

I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?

Joe

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Spotify

My Spotify keeps randomly pausing and my friend says he's been having the same issue, what's going on?

Newbie

My Spotify keeps randomly pausing and my friend says he's been having the same issue, what's going on? 

Joe

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Audio Stops and App Freezes when Playing Specific Song

Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most of the UI becomes invisible; for example, the list o...

Newbie

Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most o...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Can't download with celuler data

Download using celuler always off, what should i do?

Newbie

Download using celuler always off, what should i do?

476 Views

0 replies

0 likes

  • 476 Views
  • 0 replies
  • 0 likes

ANDROID - NO ABILITY TO ORGANISE TRACKS WITHIN PLAYLIST

WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App. I remember raising this over 3 years ago. Now back on Android, I am simply at a loss for words. Answer the questions Spotify. Why is there no ability to sort trac...

Gig Goer

WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App.   I remember raising this over 3 years ago.  Now back on Android, I am simply at a loss for words. ...

305 Views

0 replies

1 likes

  • 305 Views
  • 0 replies
  • 1 likes

can I stop my "recommended songs"

i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to. i was playing my playlist for the kids at football and all of sudden a song I didnt d...

Casual Listener

i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to.  i was playing my playlist fo...

Joe

Community Legend

37335 Views

3 replies

0 likes

  • 37335 Views
  • 3 replies
  • 0 likes

Spotify freezing up daily if not more

Lately my spotify has been acting up, and it's annoying the heck out of me.Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anything at all in the app.Even when closing the app it wi...

Regular

Lately my spotify has been acting up, and it's annoying the heck out of me. Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anyth...

InfusionGB

Roadie

779 Views

2 replies

0 likes

  • 779 Views
  • 2 replies
  • 0 likes

Autoplay does not work anymore

autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also restarted my phone and reinstalled spotify. **bleep*...

Newbie

autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also r...

492 Views

0 replies

0 likes

  • 492 Views
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spotufy premium android

Hi , hi already have a premium account, as i can see on my pc browser.Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand.On pc everything is ok, next payment on 11/11/2017----

Newbie

Hi , hi already have a premium account, as i can see on my pc browser. Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand. On pc everyth...

963 Views

0 replies

0 likes

  • 963 Views
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Deleted Music

All my music was deleted. What can I do? 

Newbie

All my music was deleted. What can I do?  

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect - Multiple Speakers/Devices

When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out.Out of interest:1. What quality setting is Spotify streaming at in this situation ?2. Is there any likelyhood that crossfading while streaming will be imple...

Music Fan

When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out. Out of interest: 1. What quality setting is Spotify streaming at in this situation ? 2. Is there any ...

Joe

Community Legend

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes