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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857347 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857347 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21560 Views
  • 3 replies
  • 0 likes
  • 21560 Views
  • 3 replies
  • 0 likes

Modo Offline

Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?

  • Newbie
  • Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?
  • 636 Views
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  • 636 Views
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Storage location downloads

Hi,I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage.The problem is, when I go to Settings there's no "storage" listed.Where should I look, exactly?

  • Newbie
  • Hi, I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage. The problem is, when I go to Settings th...
  • Joe
  • Community Legend
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

Why can't i put a song in line?

I just upgraded my spotify to premium again, and now i can't put the songs in line to play, why? It just stand that "you need premium".

  • Newbie
  • I just upgraded my spotify to premium again, and now i can't put the songs in line to play, why? It just stand that "you need premium".
  • Joe
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Equalizer

I have a Zenfone 3, and my Spotify don't have the option "equalizer" in the settings... Why? How I activate?

  • Visitor
  • I have a Zenfone 3, and my Spotify don't have the option "equalizer" in the settings... Why? How I activate?
  • Joe
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

I can't download songs

At first I wasn't able to add additional songs. Tried uninstall and reinstall the app, still won't download songs or playlist.

  • Newbie
  • At first I wasn't able to add additional songs. Tried uninstall and reinstall the app, still won't download songs or playlist.
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Automatic log-offs

I've seen other posts about this but they don't exactly address the problem I have.Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. I can literally see where my last second ended for li...

  • Casual Listener
  • I've seen other posts about this but they don't exactly address the problem I have. Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. ...
  • absolute_kq
  • Casual Listener
  • 263 Views
  • 4 replies
  • 0 likes
  • 263 Views
  • 4 replies
  • 0 likes

Spotify mi ha cancellato i download

Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?

  • Newbie
  • Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?
  • 485 Views
  • 0 replies
  • 0 likes
  • 485 Views
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Does Spotify has testers?...

...professional enough to track down an issue with offline song dissapearing???And developers -- that can fix it?Since topics with "offline songs deleted", "my music is gone" etc are always on forums top--but nobbody from spotify seems to care. Maybe...

  • Music Fan
  • ...professional enough to track down an issue with offline song dissapearing??? And developers -- that can fix it? Since topics with "offline songs deleted", "my music is gone" etc are always on ...
  • 164 Views
  • 0 replies
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  • 164 Views
  • 0 replies
  • 0 likes

Spotify premium

Mi cuenta es premium pero cuando ingreso desde la app dwl celular sigo saliendo como spotify free

  • Newbie
  • Mi cuenta es premium pero cuando ingreso desde la app dwl celular sigo saliendo como spotify free
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
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Song starts playing on its own

So when I don't need to listen to any music, I pause the song right? Let's say it stops at 01:45.Then when I want to listen to music again , I launch Spotify and press the 'back' button because I don't want to listen to the song halfway. I want it to...

  • Newbie
  • So when I don't need to listen to any music, I pause the song right? Let's say it stops at 01:45. Then when I want to listen to music again , I launch Spotify and press the 'back' button because I d...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Local Files songs are "not availabl" on my phone.

I used to be able to play local files on my phone not too long ago, but I tried everything but can't play the songs in my phone. I tried deselecting and reselecting everything in the Local Files tabs, deleting and adding the songs back on, and I also...

  • Newbie
  • I used to be able to play local files on my phone not too long ago,   but I tried everything but can't play the songs in my phone.   I tried deselecting and reselecting everything in th...
  • 208 Views
  • 0 replies
  • 2 likes
  • 208 Views
  • 0 replies
  • 2 likes

download using cellular

I don't know why I can't turn on download using cellular. It is "on" right now but the recommendation still "off". I have a premium subscription and this problem is almost 2 months already. Tried to update and reinstall but still it is not working. I...

  • Newbie
  • I don't know why I can't turn on download using cellular. It is "on" right now but the recommendation still "off". I have a premium subscription and this problem is almost 2 months already. Tried to ...
  • Joe
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

[BUG] [ANDROID] Internal memory filled

After some searching I found this has been reported before but seems it has not been fixed as I'm having the same issues:https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-reported-incorrectly/idi-p/1453326To summarise despite ...

  • Newbie
  • After some searching I found this has been reported before but seems it has not been fixed as I'm having the same issues: https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-re...
  • alexanderson
  • Newbie
  • 785 Views
  • 1 replies
  • 2 likes
  • 785 Views
  • 1 replies
  • 2 likes

Android TV + Facebook login?

Hello appreciate any help. Just purchased a Sony Android TV and am trying to use the Spotify app. I login into Spotify normally through Facebook but Android login prompt doesn't accept FB logins. If I setup an account with Spotify, will I be able to ...

  • Casual Listener
  • Hello appreciate any help. Just purchased a Sony Android TV and am trying to use the Spotify app. I login into Spotify normally through Facebook but Android login prompt doesn't accept FB logins. If ...
  • 773 Views
  • 0 replies
  • 0 likes
  • 773 Views
  • 0 replies
  • 0 likes

Can't download songs to my Samsung. Im using WiFi. This problem just started 2 days ago.

Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening

  • Newbie
  • Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening
  • Joe
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • won't download
  • 394 Views
  • 1 replies
  • 0 likes

Local songs from Desktop skip on Android

Hi, I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist. On my Desktop both Songs work perfectly fine but when i want to listen to them on my Android they sk...

  • Newbie
  • Hi,    I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist.  On my Desktop both Songs wo...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Spotify starts playing automatically when I turn on Bluetooth or plug in a headset

how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the radio starts blurring automatically.

  • Regular
  • how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the ra...
  • Timko67
  • Regular
  • 9915 Views
  • 5 replies
  • 1 likes
  • 9915 Views
  • 5 replies
  • 1 likes

Spotify Keeps Undownloading my Downloaded Songs from my offline library

Hello,My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the songs, it just deletes all the downloaded ones.What i'...

  • Casual Listener
  • Hello, My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the s...
  • 404 Views
  • 0 replies
  • 1 likes
  • 404 Views
  • 0 replies
  • 1 likes

Musica sempre para aos 4seg - LG G4 Beat - Android Marshmallow / Music always for the 4seg - LG G4 B

Estou com um problema que incomoda bastante.Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017).Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar sempre novas alternativas. PROBLEMA: Sempre que ouço mús...

  • Newbie
  • Estou com um problema que incomoda bastante. Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017). Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar s...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes