Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
408062 Views
553 replies
37 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After that I added some more classical. Now in my list, they ar...
Hi, I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After...
Regular
1027 Views
2 replies
0 likes
So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the original interface. Is this some new feature that was ...
So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the ori...
Newbie
1040 Views
3 replies
0 likes
Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or entirely just rebooting. I have done a full device wip...
Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or ent...
Regular
10620 Views
13 replies
2 likes
App is not installing or upgrading from past few updates. (I think 3-4)Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuck showing installing.Tried force stopping 'Package Help...
App is not installing or upgrading from past few updates. (I think 3-4) Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuc...
Regular
1009 Views
2 replies
0 likes
I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?
I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?
Community Legend
359 Views
1 replies
0 likes
My Spotify keeps randomly pausing and my friend says he's been having the same issue, what's going on?
My Spotify keeps randomly pausing and my friend says he's been having the same issue, what's going on?
Community Legend
448 Views
1 replies
0 likes
Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most of the UI becomes invisible; for example, the list o...
Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most o...
366 Views
0 replies
0 likes
Download using celuler always off, what should i do?
Download using celuler always off, what should i do?
486 Views
0 replies
0 likes
WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App. I remember raising this over 3 years ago. Now back on Android, I am simply at a loss for words. Answer the questions Spotify. Why is there no ability to sort trac...
WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App. I remember raising this over 3 years ago. Now back on Android, I am simply at a loss for words. ...
315 Views
0 replies
1 likes
i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to. i was playing my playlist for the kids at football and all of sudden a song I didnt d...
i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to. i was playing my playlist fo...
Community Legend
37405 Views
3 replies
0 likes
Lately my spotify has been acting up, and it's annoying the heck out of me.Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anything at all in the app.Even when closing the app it wi...
Lately my spotify has been acting up, and it's annoying the heck out of me. Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anyth...
Roadie
822 Views
2 replies
0 likes
autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also restarted my phone and reinstalled spotify. **bleep*...
autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also r...
514 Views
0 replies
0 likes
Hi , hi already have a premium account, as i can see on my pc browser.Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand.On pc everything is ok, next payment on 11/11/2017----
Hi , hi already have a premium account, as i can see on my pc browser. Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand. On pc everyth...
1006 Views
0 replies
0 likes
All my music was deleted. What can I do?
All my music was deleted. What can I do?
270 Views
0 replies
0 likes
When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out.Out of interest:1. What quality setting is Spotify streaming at in this situation ?2. Is there any likelyhood that crossfading while streaming will be imple...
When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out. Out of interest: 1. What quality setting is Spotify streaming at in this situation ? 2. Is there any ...
Community Legend
777 Views
1 replies
0 likes
In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.
In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.
Community Legend
557 Views
2 replies
1 likes
I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Venezuela and actually since I found spotify for me i...
I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Ve...
Community Legend
563 Views
1 replies
0 likes
I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.
I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.
303 Views
0 replies
0 likes
When I go to saved songs, it takes me to "browse" I JUST WANT MY SAVED SONGSSSSSSSS
When I go to saved songs, it takes me to "browse" I JUST WANT MY SAVED SONGSSSSSSSS
421 Views
0 replies
0 likes
