Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6356 Views

0 replies

7 likes

  • 6356 Views
  • 0 replies
  • 7 likes

Superuser Contribution No more sound onChromecast

Since the last update there is no more sound via chromecast...Chromecast works perfectly with YouTube...

Casual Listener

Since the last update there is no more sound via chromecast... Chromecast works perfectly with YouTube...

Leonardo

Roadie

551 Views

4 replies

2 likes

  • 551 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Horrible audio vía Bluetooth since last update.

8.4.17 seems to be the problem. At first I thought about the headphones, but after connecting other audio devices and using other music apps as well it was an evident Spotify issue.The higher frequencies sound distorted and there's annoying tickling ...

Roadie

8.4.17 seems to be the problem. At first I thought about the headphones, but after connecting other audio devices and using other music apps as well it was an evident Spotify issue. The higher frequ...

Huothar

Roadie

1064 Views

4 replies

1 likes

  • 1064 Views
  • 4 replies
  • 1 likes

Solved!! Auto play recommended songs for Premium User

After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back?

Casual Listener

After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back? 

andrewrebro

Visitor

17049 Views

5 replies

0 likes

  • 17049 Views
  • 5 replies
  • 0 likes

Superuser Contribution Equalizer not working

The equalizer has stopped working. I've uninstalled and reinstalled but still having the same issue. I am a premium subscriber and have a Moto Z Play (Android 7.1.1) with the JBL speakers mod (gen 1). It used to work no matter the connection type and...

Newbie

The equalizer has stopped working. I've uninstalled and reinstalled but still having the same issue. I am a premium subscriber and have a Moto Z Play (Android 7.1.1) with the JBL speakers mod (gen 1)...

Leonardo

Roadie

10637 Views

1 replies

0 likes

  • 10637 Views
  • 1 replies
  • 0 likes

Music randomly stops in Android Auto

I have been using Android Auto for about three weeks now, the last couple days whenever I am listening to music it will randomly stop playing. I have to navigate back to Spotify in AA and hit play to start playing music again. This happens both for m...

Casual Listener

I have been using Android Auto for about three weeks now, the last couple days whenever I am listening to music it will randomly stop playing.  I have to navigate back to Spotify in AA and hit p...

1280 Views

0 replies

4 likes

  • 1280 Views
  • 0 replies
  • 4 likes

Can't log in Spotify app

Hey, My android Spotify app seems to log me out randomly. I was using it yesterday without problems and today in the morning, when I opening the app, I got the log in starting page. I've tried logging in using Facebook connect. However, it gives me a...

Newbie

Hey,  My android Spotify app seems to log me out randomly. I was using it yesterday without problems and today in the morning, when I opening the app, I got the log in starting page. I've &nbsp...

Joe

Community Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Spotify App logged out by itself

I was listening to music before going to bed, after waking up it was logged out and i can't login anymore. It says " To listen aboard for more than 14 days, tell us were you are at spotify.com" I can login normaly on pc, but i can't login on mobile a...

Casual Listener

I was listening to music before going to bed, after waking up it was logged out and i can't login anymore. It says " To listen aboard for more than 14 days, tell us were you are at spotify.com" I can...

CryticalAce

Spotify Star

594 Views

4 replies

0 likes

  • 594 Views
  • 4 replies
  • 0 likes

Superuser Contribution arquivos locais nao aparece

a opção de importar arquivos locais nao aparece nas configurações do meu Spotify mobile, https://support.spotify.com/br/article/listen-to-local-files/ neste link nao ensina como faz pra aparecer ela, alguém pode me ajudar?

Casual Listener

a opção de importar arquivos locais nao aparece nas configurações do meu Spotify mobile, https://support.spotify.com/br/article/listen-to-local-files/ neste link nao ensina como faz pra aparecer...

user-removed

Not applicable

2320 Views

1 replies

0 likes

  • 2320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify logged out by itself and won't let me back it at all

Yesterday I was traveling and didn't have radio signal So I thought I would play songs from my downloaded music. I opened spotify and it was logged out and asking me to log in again. I've been trying for almost 24 hours now. It won't accept any of my...

Newbie

Yesterday I was traveling and didn't have radio signal So I thought I would play songs from my downloaded music.  I opened spotify and it was logged out and asking me to log in again.  I've...

user-removed

Not applicable

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my saved songs dissapeared

All my saved songs and albums are not saved anymore!!!!!!!! I logged in and went to songs (I usually hear them all on shuffle play) and it said I didn't have any saved songs. If I go to artist I only get the list of artists I am following not all oth...

Newbie

All my saved songs and albums are not saved anymore!!!!!!!! I logged in and went to songs (I usually hear them all on shuffle play) and it said I didn't have any saved songs. If I go to artist I only...

user-removed

Not applicable

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth Streaming

Hi there, I will be travelling to the US the weekend and was wondering if there are any charges use Spotify via the Bluetooth in my car provided I am listening in offline mode?Pretty sure this is fine but wanted to double check.TIA

Newbie

Hi there,   I will be travelling to the US the weekend and was wondering if there are any charges use Spotify via the Bluetooth in my car provided I am listening in offline mode? Pretty sure ...

Leonardo

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de tarjeta SD

Buenos dias, queria que me ayudaran porque pierdo mis canciones cuando cambio la tarjeta sd de mi celular. Me explico, descargo musica en una tarjeta sd y luego cierro la aplicacion, cambio la tarjeta sd y pongo otra para respaldar mis fotos, y cuand...

Newbie

Buenos dias, queria que me ayudaran porque pierdo mis canciones cuando cambio la tarjeta sd de mi celular.  Me explico, descargo musica en una tarjeta sd y luego cierro la aplicacion, cambio la...

user-removed

Not applicable

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Party not available for me

Hi everyone, i have just discovered that the Spotity Party Mode is not available for me anymore?But why? The mood regulators are not there anymore. Neither on my Android Phne or on Windows PC. Please help me

Casual Listener

Hi everyone,   i have just discovered that the Spotity Party Mode is not available for me anymore? But why?   The mood regulators are not there anymore.   Neither on my Android ...

ivenhoe999

Casual Listener

764 Views

2 replies

0 likes

  • 764 Views
  • 2 replies
  • 0 likes

Superuser Contribution re-downloading many songs after subscription

Hi everyone,I'm not a native english speaker and sorry if my message grammar has mistakes.I've tried 7-day trial premium account on my android 5.1 and had downloaded some playlists.today it expires and I subscribed for a 1-month premium account, but ...

Casual Listener

Hi everyone, I'm not a native english speaker and sorry if my message grammar has mistakes. I've tried 7-day trial premium account on my android 5.1 and had downloaded some playlists. today it exp...

siavashgdrz

Casual Listener

408 Views

2 replies

0 likes

  • 408 Views
  • 2 replies
  • 0 likes

Solved!! Background playing trouble

When ı try to listen spotify in background music usually stop after 1 song or a few minutes after and it continues if you open spotify again but if you put it in background again it stops!! It is annoying please help about that. I can't enjoy my run ...

Casual Listener

When ı try to listen spotify in background music usually stop after 1 song or a few minutes after and it continues if you open spotify again but if you put it in background again it stops!! It is ann...

Burkine

Casual Listener

1139 Views

2 replies

0 likes

  • 1139 Views
  • 2 replies
  • 0 likes

Download over wifi

For some reason song, albums and playlists will not download over Wi-Fi but will if I use cellular data.I have tried deleting the app checking phone memory but nothing works.Can anyone help? ThanksMark

Newbie

For some reason song, albums and playlists will not download over Wi-Fi but will if I use cellular data. I have tried deleting the app checking phone memory but nothing works. Can anyone help? &nb...

Joe

Community Legend

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium não funciona - Premium account doesn't work

Ola, possuo uma conta Premium e estou muito insatisfeita.1- Ao salvar albuns e músicas eles permanecem por pouco tempo no meu telefone. 2- sempre quando vira o mês eu perco TODOS os albuns e músicas que eu salvei previamente, sendo impossível ouvir a...

Newbie

Ola, possuo uma conta Premium e estou muito insatisfeita. 1- Ao salvar albuns e músicas eles permanecem por pouco tempo no meu telefone.  2- sempre quando vira o mês eu perco TODOS os albuns e...

user-removed

Not applicable

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Local files wont sync to android

I have tries all the recomended solutions - disable firewall + antivirus- reinstall/reboot aplication- turn on network sharing- install older spotify versionbut to no avail. I have a samsung galaxy s7 nougat which does show up in my devices on my des...

Newbie

I have tries all the recomended solutions  - disable firewall + antivirus - reinstall/reboot aplication - turn on network sharing - install older spotify version but to no avail. I have a s...

Joe

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Solved!! No favorite songs now?

Hi all!I needed to clean some cache from my android and was surprised when there's no more favorite songs in "My songs" list. Does anyone have a clue about what happened? Thanks!

Casual Listener

Hi all! I needed to clean some cache from my android and was surprised when there's no more favorite songs in "My songs" list.   Does anyone have a clue about what happened?   Than...

magnotico

Casual Listener

1315 Views

2 replies

0 likes

  • 1315 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sonido saturado durante canciones especificas

Hola, Hace unos dias vengo expermentando problemas con mi cuenta de Spotify, algunas de mis canciones se reproducen con un sonido saturado especialmente en la canciones con sonidos bajos. Ya intente el reseteo de mi telefono desde la configuración de...

Newbie

Hola,   Hace unos dias vengo expermentando problemas con mi cuenta de Spotify, algunas de mis canciones se reproducen con un sonido saturado especialmente en la canciones con sonidos bajos. Ya...

jdmV0

Newbie

24111 Views

5 replies

13 likes

  • 24111 Views
  • 5 replies
  • 13 likes