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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5687 Views

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Superuser Contribution My phone doesnt have radio feature

I using spotify for a wile and i notice that my phon dont have a radio button,daily mixes too.Did i need to activate premium too use this feature???

Visitor

I using spotify for a wile and i notice that my phon dont have a radio button,daily mixes too.Did i need to activate premium too use this feature???

Leonardo

Roadie

276 Views

1 replies

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Solved!!Superuser Contribution Spotify playing songs not in my playlist.

I recently reinstalled sotify after getting annoyed and opting to use youtube which is not as good. I don't have premium and don't intend to get it. The problem is I have a playlist with the songs from xxxtentacions new album 17. I try to play this p...

Regular

I recently reinstalled sotify after getting annoyed and opting to use youtube which is not as good. I don't have premium and don't intend to get it. The problem is I have a playlist with the songs fr...

Joe

Community Legend

14400 Views

7 replies

0 likes

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Solved!! [Bug] Queue: Selected songs get deselected when scrolling (Queue management)

Brief description of the issue:When selecting single or multiple songs in queque and then scrolling them out of viewport, they get deselected. This is really annoying when sorting out some songs you want to add to the top of queue and then loss all y...

Regular

Brief description of the issue: When selecting single or multiple songs in queque and then scrolling them out of viewport, they get deselected. This is really annoying when sorting out some songs yo...

Joe

Community Legend

925 Views

1 replies

0 likes

Queue bug
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No Clear Queue? No voice input? Not automatically download?

I recently switched from Google Play Music to Spotify but I have found a few things that I plainly don't understand how they could be lacking in an app with as many developers as Spotify. 1. How do you clear your queue? I don't want to individually c...

Newbie

I recently switched from Google Play Music to Spotify but I have found a few things that I plainly don't understand how they could be lacking in an app with as many developers as Spotify.   1....

329 Views

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Stopping and stalling

i am a premium user. lately my spotify will play and then just stop after a song. if I scroll past it takes me to a song that I have downloaded and wont play. I have deleted the song and redownloaded it but again it just stops. if i play on shuffle, ...

Newbie

i am a premium user.  lately my spotify will play and then just stop after a song.  if I scroll past it takes me to a song that I have downloaded and wont play.  I have deleted the son...

325 Views

0 replies

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I'm Having problems playing Spotify in my Ford F150 2016 truck 2/3 songs and then nothing

Everytime I try to listen to Spotify in my truck we get to song 2 or 3 and it stops playing and we cannot get it going again. My truck is a 2016 F150 with sync and my andriod is the Galaxy 6. Can anyone shed some light on this issue for me.

Visitor

Everytime I try to listen to Spotify in my truck we get to song 2 or 3 and it stops playing and we cannot get it going again. My truck is a 2016 F150 with sync and my andriod is the Galaxy 6. Can any...

fischfun

Gig Goer

1261 Views

1 replies

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For people who pay for Spotify.(Meaning Premium)Downloading an album with only the songs you chose.

In case you people didn't know you can download the songs or song of an album you saved (you chose) by clicking Home and scrolling down to Recently Played. You have to have had just previously played it obviously and you can hold down the album and d...

Regular

In case you people didn't know you can download the songs or song of an album you saved (you chose) by clicking Home and scrolling down to Recently Played. You have to have had just previously played...

426 Views

0 replies

0 likes

Android downloading music Spotify app
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'Local File' Playback over Bluetooth + Navigation (Google Maps) Notifications

Typically when playing Spotify tracks over Bluetooth, the Spotify audio will 'dim' when Google Maps provides navigation notifications over the same Bluetooth connection. However, I've noticed that this only seems to be the case when playing back song...

Newbie

Typically when playing Spotify tracks over Bluetooth, the Spotify audio will 'dim' when Google Maps provides navigation notifications over the same Bluetooth connection. However, I've noticed that th...

224 Views

0 replies

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Some of my music keeps unsaving

So this is about the third or fourth time this has happened this week. I normally don't have my data on, so I normally just play through my saved music if I'm not home. Well the music keeps unsaving itself and I can't figure out why. I have an andrio...

Newbie

So this is about the third or fourth time this has happened this week. I normally don't have my data on, so I normally just play through my saved music if I'm not home. Well the music keeps unsaving ...

lunasleepwalks

Casual Listener

1331 Views

3 replies

2 likes

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Switching between Chromecast devices not possible

Hi,I have the 5 chromecast devices. When I installed them about 5 month ago I could directly swap from one to another one. Pressing on the device in the list where I can connect to the chromecast device I want was not a problem at all.When I do this ...

Visitor

Hi, I have the 5 chromecast devices. When I installed them about 5 month ago I could directly swap from one to another one. Pressing on the device in the list where I can connect to the chromecast d...

244 Views

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Superuser Contribution Add support for Google ChromeCast

Latest update to Android Spotify now causing Chromecast 1st generation to freeze after casting. Rebootting Android, rebooting Chromecast, FDR for Chromecast and cache delete and reinstall all did not solve. Other apps still casting correctly so Spoti...

Newbie

Latest update to Android Spotify now causing Chromecast 1st generation to freeze after casting. Rebootting Android, rebooting Chromecast, FDR for Chromecast and cache delete and reinstall all did not...

Leonardo

Roadie

409 Views

1 replies

1 likes

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Spotify on Chromecast: Audio is not working.

Hello everyone! I'm sorry about my English... I'm trying to play the Spotify on Chromecast... But after the last update, the sound is not working... The app is able to connect to Chromecast and the TV is showing the Spotify app, but the sound is not ...

Casual Listener

Hello everyone! I'm sorry about my English... I'm trying to play the Spotify on Chromecast... But after the last update, the sound is not working... The app is able to connect to Chromecast and the T...

mariojuniortrab

Newbie

752 Views

3 replies

2 likes

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Spotify's Volume is Too Low on Android; all other music apps are fine.

I've been having a problem recently with Spotify's output volume being too low. Here's what I've done so far.Cleared Android's cache partition.Uninstalled/reinstalled the Spotify App.Performed a factory reset of my device.My current Android version i...

Newbie

I've been having a problem recently with Spotify's output volume being too low. Here's what I've done so far. Cleared Android's cache partition. Uninstalled/reinstalled the Spotify App. Performe...

250 Views

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Superuser Contribution Use SD card for phone with Spotify preinstalled

Hello everyone, I am using Spotify Premium on a Sony X Performance phone. The phone came with Spotify preinstalled, meaning I can't deinstall and install it again. I can only disable it. I'm saying this because my Spotify app can't see my SD card, an...

Newbie

Hello everyone,   I am using Spotify Premium on a Sony X Performance phone. The phone came with Spotify preinstalled, meaning I can't deinstall and install it again. I can only disable it. &n...

Joe

Community Legend

1440 Views

6 replies

0 likes

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[Android] Songs taking FOREVER to download

I'm using a Samsung Galaxy S7 and I have only 638 songs in my library, but it is taking AGES to download all the songs. By ages I mean over an hour for 10 songs or so. I'm downloading the songs in normal quality. My internet connection at home is jus...

Newbie

I'm using a Samsung Galaxy S7 and I have only 638 songs in my library, but it is taking AGES to download all the songs. By ages I mean over an hour for 10 songs or so. I'm downloading the songs in no...

316 Views

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Music skipping like a CD

Im bluetoothing music from my Samsung to the car and its skipping like you wouldnt believe! Any ideas how to stop it? I pay for premium and its all the songs ive downloaded.

Newbie

Im bluetoothing music from my Samsung to the car and its skipping like you wouldnt believe!    Any ideas how to stop it? I pay for premium and its all the songs ive downloaded. 

227 Views

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Getting upset lol

Created a profile but cant log in unless I click forgot password and create new password (same password) and tried to edit everything that would makes sense but nothing has worked

Newbie

Created a profile but cant log in unless I click forgot password and create new password (same password) and tried to edit everything that would makes sense but nothing has worked  

246 Views

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Superuser Contribution Music stops playing once you exit app

I never had this issue before. I used to be able to use other apps and send email while listening to music on the app. Now when I play music and exit the app to use another app seconds later the music stops playing. When I go back to the Spotify app ...

Casual Listener

I never had this issue before. I used to be able to use other apps and send email while listening to music on the app. Now when I play music and exit the app to use another app seconds later the musi...

Sexyhazeleyes

Casual Listener

4642 Views

2 replies

1 likes

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Your mixtape

I have accidently blocked a musician from “my mixtape“. How can i reset my preferences for my mixtape? Thanks in advance

Newbie

I have accidently blocked a musician from “my mixtape“. How can i reset my preferences for my mixtape? Thanks in advance

307 Views

0 replies

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Superuser Contribution Unable to save to SD card on mobile app

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please help if you have any solutions. Thank you!

Newbie

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please hel...

Maria_B

Moderator

512 Views

1 replies

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