Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
When I select my sonos device from the Spotify app, the track skips immediately to the end and the same happens with all subsequent tracks in the playlist.I am running the android app from my Samsung phone and I have a premium spotify account. I have...
When I select my sonos device from the Spotify app, the track skips immediately to the end and the same happens with all subsequent tracks in the playlist. I am running the android app from my Samsu...
Newbie
645 Views
2 replies
0 likes
My Spotify will randomly skip songs, and pause the current song when I have headphones in my ear. Most times it is when I place the phone into my pocket or when I am walking.I have tired a clean reset (uninstall, reinstall). This problem has only occ...
My Spotify will randomly skip songs, and pause the current song when I have headphones in my ear. Most times it is when I place the phone into my pocket or when I am walking. I have ti...
Newbie
1978 Views
1 replies
3 likes
Help! My Playlists have disappeared! please help me to fix....
Help! My Playlists have disappeared! 😨 please help me to fix....
Spotify Star
444 Views
3 replies
0 likes
When I play songs from the (windows 10) desktop player or my android devices (Sony Z5, Samsung Galaxy Tab S2) to my chromecast audio, it works without problems, BUT all my own/local songs, already downloaded on all devices, where ignored and skipped!...
When I play songs from the (windows 10) desktop player or my android devices (Sony Z5, Samsung Galaxy Tab S2) to my chromecast audio, it works without problems, BUT all my own/local songs, already do...
Roadie
16094 Views
2 replies
5 likes
HiI got my brand new Bluesound Node2 connected to my Spotify and it worked fine until today. But now my Spotify will not connect to my Bluesound Node2.I have tried to reboot my Bluesound and uninstall both apps. I have even tried to connect with my w...
Hi I got my brand new Bluesound Node2 connected to my Spotify and it worked fine until today. But now my Spotify will not connect to my Bluesound Node2. I have tried to reboot my Bluesound and unin...
Roadie
989 Views
1 replies
0 likes
HiI am a Premium Member with a OnePlus 3T. Running OxygenOS 4.1.7 / Android 7.1.1. Using Spotify 8.4.17.640 armv7. I've recently had a problem where Spotify reports "No internet connection available" when I am connected to 4G. All works fine when con...
Hi I am a Premium Member with a OnePlus 3T. Running OxygenOS 4.1.7 / Android 7.1.1. Using Spotify 8.4.17.640 armv7. I've recently had a problem where Spotify reports "No internet connection...
Newbie
885 Views
1 replies
0 likes
My music is cutting out every few seconds over Bluetooth and it's infuriating. I'm not having problems streaming Pandora on my speaker but Spotify (which I pay for) isn't working like it should. Ive already tested and reset the speaker and spotify wo...
My music is cutting out every few seconds over Bluetooth and it's infuriating. I'm not having problems streaming Pandora on my speaker but Spotify (which I pay for) isn't working like it should. Ive ...
Regular
595 Views
2 replies
1 likes
I am trying to make a new playlist from my local files to download to my Android Phone but when I check ''download'' in my phone these songs are not downloaded
I am trying to make a new playlist from my local files to download to my Android Phone but when I check ''download'' in my phone these songs are not downloaded
Roadie
374 Views
1 replies
0 likes
habe mich am tablet mit Mailadresse und passwort registriert, funktioniert auch einwandfrei. dann habe ich die app auf mein handy geladen, kann mich dort aber nicht anmelden???? habe dann versucht ein neues passwort zu vergeben, aber auch damit konnt...
habe mich am tablet mit Mailadresse und passwort registriert, funktioniert auch einwandfrei. dann habe ich die app auf mein handy geladen, kann mich dort aber nicht anmelden???? habe dann versucht ei...
217 Views
0 replies
0 likes
I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts of the songs still do not sound well. May I ask whe...
I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts ...
Roadie
334 Views
1 replies
1 likes
Hoje eu acordei, abri meu spotify e estava deslogado. quando dei login minhas musicas baixadas desapareceram!!!! Oque eu faço??
Hoje eu acordei, abri meu spotify e estava deslogado. quando dei login minhas musicas baixadas desapareceram!!!! Oque eu faço??
390 Views
0 replies
0 likes
Alright so I was wondering if I could download the songs on my external SD Card instead of my internal memory. I've got Xperia Z2.
Alright so I was wondering if I could download the songs on my external SD Card instead of my internal memory. I've got Xperia Z2.
Spotify Star
503 Views
1 replies
0 likes
When I plug my headphones in to listen to music, my volume changes itself and skips the track playing. I've been having this problem for awhile but haven't been able to fix it. I've looked online but couldn't find anything about it. If anyone can hel...
When I plug my headphones in to listen to music, my volume changes itself and skips the track playing. I've been having this problem for awhile but haven't been able to fix it. I've looked online but...
Not applicable
1141 Views
4 replies
0 likes
He intentado todas las soluciones que han publicado, cuando porfin creo que funcionó, se traba la aplicación y se borra todo y peor aún, no reconoce la sd. Llevo una semana intentando arreglarlo y nada PORFAVOR AYUDA!!! ya estoy desesperada, enserio ...
He intentado todas las soluciones que han publicado, cuando porfin creo que funcionó, se traba la aplicación y se borra todo y peor aún, no reconoce la sd. Llevo una semana intentando arreglarlo y na...
Not applicable
4174 Views
3 replies
0 likes
When I try to log in on my phone in Singapore it tells me I need to notify Spotify that I am abroad. I have updated my location on the spotify website but it still gives me the same message. What can I do to log in on my phone?
When I try to log in on my phone in Singapore it tells me I need to notify Spotify that I am abroad. I have updated my location on the spotify website but it still gives me the same message. What can...
454 Views
0 replies
0 likes
Hi, I have an issue that whenever I turn my screen off and the Spotify app is in the background, will stop on it's own, like the music gets suspended, but whenever I touch the volume up/down or wake the screen even before entering my password, I can ...
Hi, I have an issue that whenever I turn my screen off and the Spotify app is in the background, will stop on it's own, like the music gets suspended, but whenever I touch the volume up/down or wake ...
Roadie
560 Views
1 replies
0 likes
I've re-installed the app, logged in and out (both phone and computer), I've restarted my computer as well as my device, I've switched wifi network (even used my mobile hotspot!), I've checked my firewall and there isn't anything blocking Spotify (I ...
I've re-installed the app, logged in and out (both phone and computer), I've restarted my computer as well as my device, I've switched wifi network (even used my mobile hotspot!), I've checked my fir...
Community Legend
711 Views
2 replies
0 likes
Hasta el dia de ayer tenia mis playlist descargadas en la SD, ahora ya no me lo permite, sale ERROR EN LA DESCARGA por falta de memoria, la memoria se encuentra vacia y aún asi no me lo permite, esto solo sucede con la SD, por favor, que solución tie...
Hasta el dia de ayer tenia mis playlist descargadas en la SD, ahora ya no me lo permite, sale ERROR EN LA DESCARGA por falta de memoria, la memoria se encuentra vacia y aún asi no me lo permite, esto...
Roadie
2582 Views
1 replies
1 likes
Phone updated, restarted and trying to launch spotify app. On login, get " You are currently set to offline. Please go online to connect." Any way to change the online/offline setting without loging in? Do I now lose all my downloaded content? Seems ...
Phone updated, restarted and trying to launch spotify app. On login, get " You are currently set to offline. Please go online to connect." Any way to change the online/offline se...
Casual Listener
1958 Views
5 replies
0 likes
Hi guys, lately (maybe month or two) i have problem with mobile app. When i play music which i dont have download in device it stop playing with no reason. I had enough data (it happend even when i was browsing on internet so i am sure i was conected...
Hi guys, lately (maybe month or two) i have problem with mobile app. When i play music which i dont have download in device it stop playing with no reason. I had enough data (it happend even when i w...
Community Legend
435 Views
1 replies
0 likes
