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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27840 Views
  • 59 replies
  • 23 likes
  • 27840 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870409 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870409 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24745 Views
  • 3 replies
  • 0 likes
  • 24745 Views
  • 3 replies
  • 0 likes

Solved!! How Do you Close the Spotify Android Mobile App

There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.

  • Casual Listener
  • There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.
  • zenerbufen
  • Casual Listener
  • 29857 Views
  • 5 replies
  • 2 likes
  • 29857 Views
  • 5 replies
  • 2 likes

Can't edtit playlists

Hey guys,my problem is that for about a week now i can't delete playlists or remove a song from a playlist or put a new song in a playlist. For example:If I try to remove a song from a playlist nothing happens after i click on "remove song". The same...

  • Casual Listener
  • Hey guys, my problem is that for about a week now i can't delete playlists or remove a song from a playlist or put a new song in a playlist. For example:If I try to remove a song from a playlist not...
  • Lucamosca98
  • Casual Listener
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! I can't download playlists to offline!

Hi, I'm about to throw Spotify away, far, far away.. Just until now I have been able to download music in my playlist to access them offline. And now that is impossible for some reason. Some wise bird told me to change the place in witch Spotify save...

  • Casual Listener
  • Hi,    I'm about to throw Spotify away, far, far away..   Just until now I have been able to download music in my playlist to access them offline. And now that is impossible f...
  • danoabramo
  • Casual Listener
  • 13590 Views
  • 4 replies
  • 0 likes
  • 13590 Views
  • 4 replies
  • 0 likes

Spotify Downloading Entire Library Over Cellular Data

Hi, I just noticed that Spotify was attempting to download my entire library of saved songs (over 2,000 songs) over cellular data. I have "download over cellular data" turned off (was always turned off). The even weirder part is that the songs it's t...

  • Casual Listener
  • Hi,   I just noticed that Spotify was attempting to download my entire library of saved songs (over 2,000 songs) over cellular data. I have "download over cellular data" turned off (was always...
  • Joe
  • Community Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Spotify keeps skipping on my android phone

Is there a fix for this if not I'm going to cancel

  • Newbie
  • Is there a fix for this if not I'm going to cancel
  • Joe
  • Community Legend
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Spotify Skips Like a CD

Every song goes in and out, its not my cables

  • Newbie
  • Every song goes in and out, its not my cables
  • Joe
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Offline songs

Guten TagIch besitze ein Mobile Abo mit Begrenztem Traffic. Deshalb habe ich eine Playlist gedownloadet um kein Traffic zu benutzen.Wenn mein Tradic aufgebraucht ist, reduziert sich meine Mobile-Geschwindigkeit. Nun war es soweit und meine Offlinepla...

  • Newbie
  • Guten Tag Ich besitze ein Mobile Abo mit Begrenztem Traffic. Deshalb habe ich eine Playlist gedownloadet um kein Traffic zu benutzen. Wenn mein Tradic aufgebraucht ist, reduziert sich meine Mobile...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Music keeps shorting out for a small amount of time during songs

Hey, so this has been happening for a few days now. Everytime i go to listen to music the song will become distorted for a couple of seconds then go back to normal, it happens with headphones amd without. Please help me solve this, and i have unistal...

  • Newbie
  • Hey, so this has been happening for a few days now. Everytime i go to listen to music the song will become distorted for a couple of seconds then go back to normal, it happens with headphones amd wit...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Shuting down on samsung S8

It keeps shutting down all the time. I have a Samsung galaxy S8. Anybody knows why?

  • Newbie
  • It keeps shutting down all the time. I have a Samsung galaxy S8. Anybody knows why?
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

File d'attente disparues

Plus moyen de voir la file d'attente sur Android. 

  • Newbie
  • Plus moyen de voir la file d'attente sur Android.  
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Albums with a "\" character display incorrectly in search results

This is a bug report On my LG G5 (H860) running Android 7.0 on Spotify version 8.4.19.792 armv7If I search for "Starrah Rush" the first song result is on the album "¯\_(ツ)_ / ¯"Unfortunately his left arm is missing and it's displayed as "¯_(ツ)_ / ¯"....

  • Casual Listener
  • This is a bug report   On my LG G5 (H860) running Android 7.0 on Spotify version 8.4.19.792 armv7 If I search for "Starrah Rush" the first song result is on the album "¯\_(ツ)_ / ¯" Unfortuna...
  • Joe
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

I cant log in !!!!

I have an log in error! when i get logged in it goes right to the first logging in page and it keep repeats so i cannot listen to music help

  • Newbie
  • I have an log in error! when i get logged in it goes right to the first logging in page and it keep repeats so i cannot listen to music 😞 help
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Android Auto - album tracks do not play in order

I recently purchased a VW equipped with Android Auto. I am a Spotify premium user.Since scrolling is limited by design in Android Auto, you generally need to select songs and albums through voice search.If I say "play the dark side of the moon album ...

  • Newbie
  • I recently purchased a VW equipped with Android Auto. I am a Spotify premium user. Since scrolling is limited by design in Android Auto, you generally need to select songs and albums through voice...
  • DomCMM
  • Casual Listener
  • 6790 Views
  • 30 replies
  • 4 likes
  • android auto
  • 6790 Views
  • 30 replies
  • 4 likes

Songs constantly pausing.

I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it's extemely annoying. I have: - Rebooted the phone....

  • Casual Listener
  • I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it...
  • theparijat
  • Newbie
  • 453 Views
  • 4 replies
  • 0 likes
  • 453 Views
  • 4 replies
  • 0 likes

ZTE Blade problems

Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you get around to solving it, please contact me and i ...

  • Newbie
  • Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you...
  • Sheebarain
  • Casual Listener
  • 1251 Views
  • 2 replies
  • 0 likes
  • 1251 Views
  • 2 replies
  • 0 likes

New phone

I purchased a new phone yesterday and I lost all my music. Is there a way to get my music back?

  • Newbie
  •  I purchased a new phone yesterday and I lost all my music.  Is there a way to get my music back?
  • zam_
  • Regular
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

DTS Play-Fi

Cannot get Spotify to recognize DTS Play Fi (Arcam rPlay) on devices available. Will recognize Amazan Echo and Dot and Chromecast / Chromecast Audio. Am I missing anything? I have tried all the recommendations.

  • Casual Listener
  • Cannot get Spotify to recognize DTS Play Fi (Arcam rPlay) on devices available. Will recognize Amazan Echo and Dot and Chromecast / Chromecast Audio. Am I missing anything? I have tried all the recom...
  • sjbutler23
  • Casual Listener
  • 625 Views
  • 2 replies
  • 0 likes
  • 625 Views
  • 2 replies
  • 0 likes

Spotify on my phone changes song to whatever song I last listened to from Spotify on my laptop

Is there any way to turn off Spotify Connect? That is, I'd rather the song on my phone not automatically change to what I was listening to on my computer. I tend to have very different musical moods when I'm on my laptop vs. my car, so it's kinda ann...

  • Newbie
  • Is there any way to turn off Spotify Connect? That is, I'd rather the song on my phone not automatically change to what I was listening to on my computer. I tend to have very different musical moods ...
  • Joe
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Help

Nevermind Problem solved

  • Newbie
  • Nevermind Problem solved
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Android Auto audio cutting out with Spotify

I currently have a 2016 Ford Escape Titanium with a Google Pixel XL (Android 8.0.0) and all associated apps are fully up to date. Lately, I notice that my music will randomly skip. For about 1-2 seconds the song will continue on the screen but I don'...

  • Newbie
  • I currently have a 2016 Ford Escape Titanium with a Google Pixel XL (Android 8.0.0) and all associated apps are fully up to date. Lately, I notice that my music will randomly skip. For about 1-2 seco...
  • Avenred
  • Newbie
  • 985 Views
  • 1 replies
  • 0 likes
  • 985 Views
  • 1 replies
  • 0 likes