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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857506 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857506 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21609 Views
  • 3 replies
  • 0 likes
  • 21609 Views
  • 3 replies
  • 0 likes

Excessive data use 300+mb per hour

Hi all,Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. For as long as we can remember she hasn't used more tha...

  • Casual Listener
  • Hi all, Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. Fo...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Paid for a premuim account on pc but not working on smartphone

Hey Guys, I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do?

  • Casual Listener
  • Hey Guys,    I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do? 
  • BrechtJo
  • Casual Listener
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

Premium payment

I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.

  • Newbie
  • I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.
  • Joe
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Error in getting Spotify Updates / Push notifications on Android device

I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications.I have an Samsung Galaxy S7 Edge running Android 7.0. I...

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  • Newbie
  • I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications. ...
  • Joe
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Selecting Artist after search crashes/minimizes Spotify

Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the desktop essentially crashing the app. If you select a song "track" it star...

  • Casual Listener
  • Installed Spotify on Dell Venue 8 Android tablet.     When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the deskt...
  • Mk56
  • Regular
  • 2253 Views
  • 10 replies
  • 0 likes
  • 2253 Views
  • 10 replies
  • 0 likes

Changing tracks in the car - aux cable

Hi, I am using Spotify in the car connecting using an aux cable. Is there anything that will allow me to change the song without touching my phone? Thanks

  • Newbie
  • Hi,    I am using Spotify in the car connecting using an aux cable.  Is there anything that will allow me to change the song without touching my phone?   Thanks 
  • 1466 Views
  • 0 replies
  • 1 likes
  • aux
    cable
    Car
    Change
  • 1466 Views
  • 0 replies
  • 1 likes

Solved!! Samsung Galaxy S8 Resolution Issue

Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?

  • Casual Listener
  • Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?
  • C3dy
  • Casual Listener
  • 6359 Views
  • 2 replies
  • 1 likes
  • 6359 Views
  • 2 replies
  • 1 likes

Andriod Auto breaks when Spotify on Sonos used prior

I've noticed that my Samsug Galaxy S7 (Andriod v7.0, Kernel v3.18.31-11614766) running Spotify v 8.4.9.271, intermittantly doesn't play and errors out on the Andriod Auto console on my Chevy Bolt EV. To resolve this I will first disconnect the S7 fro...

  • Regular
  • I've noticed that my Samsug Galaxy S7 (Andriod v7.0, Kernel v3.18.31-11614766) running Spotify v 8.4.9.271, intermittantly doesn't play and errors out on the Andriod Auto console on my Chevy Bolt EV....
  • 438 Views
  • 0 replies
  • 0 likes
  • Sonos Andriod Auto Bolt
  • 438 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast Premium feature?

HiI have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when attempting to connect to it.However looking at this page h...

  • Music Fan
  • Hi I have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when att...
  • Montanaskiers
  • Newbie
  • 18947 Views
  • 8 replies
  • 0 likes
  • 18947 Views
  • 8 replies
  • 0 likes

Will not play music

July 26th 2017I think your latest version has a virus in it. Its crashed my LG G3 and is now crashing my brand new (like one day old) LG G6. It won't even play music. It loads the song up but will not play it. The bar doesn't move It freezes and then...

  • Newbie
  • July 26th 2017 I think your latest version has a virus in it. Its crashed my LG G3 and is now crashing my brand new (like one day old) LG G6. It won't even play music. It loads the song up but wil...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Database or displaying problem following artist?!

Hi, sometimes spotify seems to forget that an artist is marked to be followed, or it displays different results!It happens in the Android App as well as in the browser. Case 1 (App and browser): I choose an artist to follow, but the next day the deci...

  • Casual Listener
  • Hi,   sometimes spotify seems to forget that an artist is marked to be followed, or it displays different results! It happens in the Android App as well as in the browser.   Case 1 (Ap...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
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Musica trava o aplicativo

Olá, há umas semanas quando eu escuto certas músicas o aplicativo simplesmente trava, só reiniciando o meu celular o aplicativo volta ao normal. Mas sempre essas certas músicas causam esse problema, e além disso nem consigo escutá-las.Meu celular é u...

  • Casual Listener
  • Olá, há umas semanas quando eu escuto certas músicas o aplicativo simplesmente trava, só reiniciando o meu celular o aplicativo volta ao normal. Mas sempre essas certas músicas causam esse problema, ...
  • Bittencourt
  • Spotify Star
  • 1324 Views
  • 4 replies
  • 0 likes
  • 1324 Views
  • 4 replies
  • 0 likes

Desvincular facebook

Anteriormente tentei conectar uma conta antiga do facebook ao Spotify Premium, porém não foi possível pq ja tinha feito uma conta gratuita sem querer. Agora mudei de facebook e tentei conectá-la porém a mensagem que diz que está vinculada em outra co...

  • Newbie
  • Anteriormente tentei conectar uma conta antiga do facebook ao Spotify Premium, porém não foi possível pq ja tinha feito uma conta gratuita sem querer. Agora mudei de facebook e tentei conectá-la poré...
  • Bittencourt
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Multiple problems

I've had spotify premium for over a year now and I've encountered the same problems with every phone I have owned. 1. I keep having to redownload music after I've had it saved to my phone and downloaded for a few months. This happens constantly, and ...

  • Newbie
  • I've had spotify premium for over a year now and I've encountered the same problems with every phone I have owned. 1. I keep having to redownload music after I've had it saved to my phone and downloa...
  • Joe
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Song repeats..

No matter which Album or artist is playing after the 3rd or 4th song plays it repeats that last song that was played but it's showing on the cue as if the next song is playing...??? So I need to go arrow back then arrow forward in order to play the n...

  • Newbie
  • No matter which Album or artist is playing after the 3rd or 4th song plays it repeats that last song that was played but it's showing on the cue as if the next song is playing...??? So I need to go a...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Premium does not work on my phone

Hey guys, i bought Premium a few days ago. On my pc i dont have any problems but on my phone, it wont work. When im skipping for instance, it says its a premium feature etc. but its my Premium account.

  • Newbie
  • Hey guys, i bought Premium a few days ago. On my pc i dont have any problems but on my phone, it wont work. When im skipping for instance, it says its a premium feature etc. but its my Premium accoun...
  • Joe
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

How can I play a single album?

Here's exactly what I'm trying to do. I have a premium account as well btw. I want to listen to the album "Good Company" by The Dead South. I search it, and Spotify brings it up. I click the first song, 'Long Gone' and it plays it. After the song end...

  • Casual Listener
  • Here's exactly what I'm trying to do. I have a premium account as well btw.   I want to listen to the album "Good Company" by The Dead South.   I search it, and Spotify brings it up. &...
  • Joe
  • Community Legend
  • 2330 Views
  • 3 replies
  • 0 likes
  • 2330 Views
  • 3 replies
  • 0 likes

Spotify offline dosnt work

Hello, ive rebooted my Samsung Galaxy A3 2017 today and i have problem with Spotify offline mode. I cannot download my songs. I click download, device look like that it downloading but, when i turn off WIFI and data. I cannot play what i wanted downl...

  • Casual Listener
  • Hello, ive rebooted my Samsung Galaxy A3 2017 today and i have problem with Spotify offline mode. I cannot download my songs. I click download, device look like that it downloading but, when i turn o...
  • Jeymont
  • Casual Listener
  • 395 Views
  • 5 replies
  • 0 likes
  • 395 Views
  • 5 replies
  • 0 likes