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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4182 Views

0 replies

6 likes

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Muse : The 2nd Law album is not showing up when I search in app on android

HI All, When I search for Muse : The 2nd Law album, it does not show up on the search result in my android Spotify app. When I turn to the desktop player, it does show up, but the Play button is unclickable. I am on Premium and using Asus Zenfone Las...

Casual Listener

HI All,   When I search for Muse : The 2nd Law album, it does not show up on the search result in my android Spotify app. When I turn to the desktop player, it does show up, but the Play butto...

agustussugianto

Newbie

2442 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Spotify does not work when behind school proxy

I work for a school and as you can imagine their network is running on a proxy and also most ports arte blocked Spotify does not download stream or do anything when I am at work. When at the pub or at home absolutely fine. Please when you next do an ...

Newbie

I work for a school and as you can imagine their network is running on a proxy and also most ports arte blocked Spotify does not download stream or do anything when I am at work. When at the pub or a...

iago99

Casual Listener

63948 Views

9 replies

5 likes

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  • 9 replies
  • 5 likes

Spotify unbearably slow when saving to SD Card

I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to load, songs take upto 30 seconds to skip, and the a...

Regular

I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to ...

z3v3

Casual Listener

2915 Views

5 replies

3 likes

  • 2915 Views
  • 5 replies
  • 3 likes

Stream Spotify from Android to Ford Sync via USB

My iPhone is able to play Spotify and other streaming media through my car's USB connection. Control using the car's interface is intuitive and easy. I prefer this option over bluetooth because the audio quality is noticeablely cleaner. My Android (S...

Newbie

My iPhone is able to play Spotify and other streaming media through my car's USB connection. Control using the car's interface is intuitive and easy. I prefer this option over bluetooth because the a...

1634 Views

0 replies

6 likes

  • 1634 Views
  • 0 replies
  • 6 likes

Can you take it off shuffle?

Just wondering if there's an option to play music down the list rather than shuffle, i have a premium account.

Newbie

Just wondering if there's an option to play music down the list rather than shuffle, i have a premium account.

jusT-sLeepy

Casual Listener

645 Views

3 replies

0 likes

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  • 3 replies
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desconexion

Hola ya hace mucho uso spotify y ya es un problema constante que cierra solo se apaga y esto pasa cuando estoy escuchando y atiendo un what saap al mismo tiempo o alguna aplicacion al mismo tiempo siempre se cierra . tengo un lg g3.Por favor una solu...

Newbie

Hola ya hace mucho uso spotify y ya es un problema constante que cierra solo se apaga y esto pasa cuando estoy escuchando y atiendo un what saap al mismo tiempo o alguna aplicacion al mismo tiempo si...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
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Local files not downloading

Two days ago Spotify deleted all my downloaded playlist, I read this might be because of the app updating itself... Now I downloaded it all again exept for the local files on my computer I have in that playlist, they aren't downloading and they are g...

Casual Listener

Two days ago Spotify deleted all my downloaded playlist, I read this might be because of the app updating itself... Now I downloaded it all again exept for the local files on my computer I have in th...

Shorrie

Casual Listener

382 Views

2 replies

0 likes

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  • 2 replies
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Solved!! I cannot turn shuffle off

I am using Spotify Android on a Sony Xperia Z and cannot turn shuffle off or start a song of my own choice. If I try to start my own song, the Shuffle Play button pulses and that is the only button I can press. When I try to turn shuffle off while mu...

Newbie

I am using Spotify Android on a Sony Xperia Z and cannot turn shuffle off or start a song of my own choice.    If I try to start my own song, the Shuffle Play button pulses and that is th...

Joe

Community Legend

501 Views

1 replies

0 likes

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  • 1 replies
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Unable to download Spotify Music Application from Play Store

I'm not able to download theSpotify Music Application from the Play Store, after the download a message saying "package access helper has stopped unexpectedly" pops up. I've a Wiko Ufeel Prime smartphone. Other applications work just fine, anyone kno...

Casual Listener

I'm not able to download theSpotify Music Application from the Play Store, after the download a message saying "package access helper has stopped unexpectedly" pops up. I've a Wiko Ufeel Prime smartp...

Joe

Community Legend

485 Views

1 replies

1 likes

  • 485 Views
  • 1 replies
  • 1 likes

Why does my spotify look different than everyone else's?

My free trial for premium just ended and when it did I only had "Your Playlists," "Home," and "Search" tabs with no radio or library. My friend (who also doesn't have a premium account) has the tabs I do not and this is really confusing.

Newbie

My free trial for premium just ended and when it did I only had "Your Playlists," "Home," and "Search" tabs with no radio or library. My friend (who also doesn't have a premium account) has the tabs ...

1063 Views

0 replies

0 likes

  • 1063 Views
  • 0 replies
  • 0 likes

Ability to View All Playlist Followers

I have a premium account and I don't use the email for it anymore, so I was wondering if I could somehow transfer my music somewhere to put on my new account once I delete my first one and create a new account with my new email

Newbie

I have a premium account and I don't use the email for it anymore, so I was wondering if I could somehow transfer my music somewhere to put on my new account once I delete my first one and create a n...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Spotify starting automatically

Spotify starts automatically on my mobile out of nowhere. I wouldn't even have it open nor am I listening to anything else. Please help, it's driving me crazy!

Newbie

Spotify starts automatically on my mobile out of nowhere. I wouldn't even have it open nor am I listening to anything else.   Please help, it's driving me crazy!

323 Views

0 replies

0 likes

  • 323 Views
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Shuffle only

I have premium and it all of a sudden will only let me do suffle... Why?

Newbie

I have premium and it all of a sudden will only let me do suffle... Why?

RussAwakuni

Newbie

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Worst app on android

Spotify must have really skimped on coders. Worst UI, worst app Ive ever used on android. Whoever got paid to make this code should be ashamed

Newbie

Spotify must have really skimped on coders. Worst UI, worst app Ive ever used on android. Whoever got paid to make this code should be ashamed

405 Views

0 replies

2 likes

  • 405 Views
  • 0 replies
  • 2 likes

Downloaded playlists that update automatically / effect on song limit

I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically download the new, updated list as Spotify updates it? I...

Newbie

I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically down...

Shred00

Gig Goer

13906 Views

5 replies

6 likes

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Spotify Connect doesnt work anymore

Dear community,I really need your help.I used to have an iPhone 5 and connected it to a marantz SR 6007.Spotify connect worked perfectly fine.Now I got a Samsung galaxy s8.I just can't get it to work with the marantz receiver.I have the newest firmwa...

Casual Listener

Dear community, I really need your help.I used to have an iPhone 5 and connected it to a marantz SR 6007.Spotify connect worked perfectly fine.Now I got a Samsung galaxy s8.I just can't get it to wo...

maartenspot

Newbie

506 Views

3 replies

0 likes

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  • 3 replies
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Solved!! graphics android issue

I’m using a Samsung galaxy s8+ and the text on my app it’s blurred.Anyone knows how to fix it? Regards

Regular

I’m using a Samsung galaxy s8+ and the text on my app it’s  blurred. Anyone knows how to fix it?   Regards 

alex_meneses

Regular

428 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Offline Device

Ever since I added my Gear S3 as offline device, i seem to always loose 1 out of 3 avaialble devices. So, my ipad will say I have reached maximum number of oflline devices, i will check on offline device list and there's my gear s3 and android phone....

Regular

Ever since I added my Gear S3 as offline device, i seem to always loose 1 out of 3 avaialble devices.  So, my ipad will say I have reached maximum number of oflline devices, i will check on off...

314 Views

0 replies

0 likes

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  • 0 replies
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Android Auto Album Art

When using Spotify with Android Auto, the album art display on my Honda Accord (2016) does not show properly. It sometimes seems to work when the phone is first connected, but once the second track queues up it goes away. Any ideas?

Visitor

When using Spotify with Android Auto, the album art display on my Honda Accord (2016) does not show properly.  It sometimes seems to work when the phone is first connected, but once the second t...

AKoenig

Newbie

645 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Spotify Bluetooth Seat Easy Connect

Hello.I have a New Car (Seat Leon St Fr) with Seat Easy Connect. I can play my music over Bluetooth but i didnt See the tracks in my Boardcomputer. With Google Play I can See the tracks.How can i fix this?BR Philipp

Casual Listener

Hello. I have a New Car (Seat Leon St Fr) with Seat Easy Connect. I can play my music over Bluetooth but i didnt See the tracks in my Boardcomputer. With Google Play I can See the tracks. How can...

peppino_93

Casual Listener

6303 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes