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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Unable to save to SD card on mobile app

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please help if you have any solutions. Thank you!

Newbie

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please hel...

Maria_B

Moderator

512 Views

1 replies

1 likes

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Trava nos 4 segundos

Tenho um Moto G3 play e minha conta é premium. As musicas do spotify travam nos 4 segundos de reprodução. Ja desinstalei e fiz uma instalação limpa, mas o problema persiste. Não sei mais o que fazer.

Casual Listener

Tenho um Moto G3 play e minha conta é premium. As musicas do spotify travam nos 4 segundos de reprodução. Ja desinstalei  e fiz uma instalação limpa, mas o problema persiste. Não sei mais o...

edilsongon

Casual Listener

6073 Views

6 replies

2 likes

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Superuser Contribution Suggested Songs Only!

Recently Spotify has been slowly decreasing the amount of music you want to listen too, and have saved, and increasing the "suggested songs" they want to play. Today after updating however I was very displeased to see that now I can no longer even li...

Newbie

Recently Spotify has been slowly decreasing the amount of music you want to listen too, and have saved, and increasing the "suggested songs" they want to play. Today after updating however I was very...

Leonardo

Roadie

555 Views

1 replies

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Superuser Contribution Spotify is not working on a Asus Zenfone 2

Hi all, I have an Asus Zenfone 2 with a premium family account. The problem is that I'm not able to use Spotify unless I restart the mobile. I have tried using the delete cache option, also I go to the applications options and delete data but it gets...

Casual Listener

Hi all,  I have an Asus Zenfone 2 with a premium family account.   The problem is that I'm not able to use Spotify unless I restart the mobile. I have tried using the delete cache option...

javierf55

Casual Listener

1435 Views

2 replies

0 likes

asus zenfone
blocked
not working
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Superuser Contribution Cant Control from Lock screen

Hey, i cant control Spotify from the locked screen,how do I enable it? S7 edge nougat

Newbie

Hey, i cant control Spotify from the locked screen,how do I enable it? S7 edge nougat 

Maria_B

Moderator

404 Views

1 replies

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Why Spotify can't recognize the song I have saved when listening song radio?

I have saved one song to my library, but when I am listening song radio and then it can't recognize that I have saved that, if I click the save button, my library will contain same songs. Is it a bug?

Newbie

I have saved one song to my library, but when I am listening song radio and then it can't recognize that I have saved that, if I click the save button, my library will contain same songs. Is it a bug?

224 Views

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App has disapeared

The Spotify app has disapeared drom nu Samsung tv I can t find it in the app store!

Newbie

The Spotify app has disapeared drom nu Samsung tv  I can t find it in the app store!

Joe

Community Legend

294 Views

1 replies

0 likes

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Delete locally stored files from Spotify

I accidentally imported music stored on my Android phone into spotify and now I can't get rid of it, short of deleting albums 1 by 1 (i've got thousands). How do I get spotify not to import local files? I've deleted the cache and uninstalled the enti...

Newbie

I accidentally imported music stored on my Android phone into spotify and now I can't get rid of it, short of deleting albums 1 by 1 (i've got thousands).   How do I get spotify not to import ...

366 Views

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Solved!! Deleting music listening history

I let my sister use my Spotify account for the better part of a year while I was not using it, and we listen to vastly different music. I am now the sole user of the account and I loved the features where I could get weekly recommendations from Spoti...

Newbie

I let my sister use my Spotify account for the better part of a year while I was not using it, and we listen to vastly different music. I am now the sole user of the account and I loved the features ...

georgekaz

Casual Listener

7043 Views

2 replies

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Android app does not respect metered WiFi networks

Hi, There's a technical problem with your Android app. It's actually not a bug, but rather a mistake in its implementation. In Android, you're able to set certain WiFi networks as "metered" or "restricted", so that apps that can do heavy downloads ov...

Music Fan

Hi,   There's a technical problem with your Android app. It's actually not a bug, but rather a mistake in its implementation.   In Android, you're able to set certain WiFi networks as "...

2745 Views

0 replies

59 likes

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Solved!! STILL won't save to SD card

I couldn't save my downloads to the micro SD card, and I used the solution that was offered on the help blog, about deleting the cache and the Spotify folder from my phones internal storage, then uninstalling the app.I tried that and it worked fine, ...

Newbie

I couldn't save my downloads to the micro SD card, and I used the solution that was offered on the help blog, about deleting the cache and the Spotify folder from my phones internal storage, then uni...

TechManiac

Gig Goer

1441 Views

1 replies

0 likes

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Deleting music off of my playlist

I am unable to figure out how to delete songs from my playlist off of my android (or mac). I've clicked on all the possible "three dots" and "lines" from all the different views of the playlist and the now playing. I cannot figure it out. Please help...

Casual Listener

I am unable to figure out how to delete songs from my playlist off of my android (or mac). I've clicked on all the possible "three dots" and "lines" from all the different views of the playlist and t...

jhwong1

Casual Listener

1069 Views

2 replies

0 likes

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Superuser Contribution Brincar canciones

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

Newbie

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

Maria_B

Moderator

378 Views

1 replies

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Import your Music

Can someone explain me why I cannot import my own songs to the spotify anymore? I had some problems with my account and I had to create another one. When I reinstalled the app and put the new account (a premium one) the "import your music" just disap...

Newbie

Can someone explain me why I cannot import my own songs to the spotify anymore? I had some problems with my account and I had to create another one. When I reinstalled the app and put the new account...

Joe

Community Legend

630 Views

2 replies

0 likes

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Superuser Contribution Spotify se detuvo

Cuando descargo Spotify y lo intentó abrir me dice que Spotify se detuvo y no me deja abrir la App ayuda tengo un Samsung galaxy s4 míni

Casual Listener

Cuando descargo Spotify y lo intentó abrir me dice que Spotify se detuvo y no me deja abrir la App ayuda tengo un Samsung galaxy s4 míni

PPP7

Casual Listener

3379 Views

2 replies

0 likes

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Desktop Controls On Samsung Galaxy 7

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My account was still a free account, ads still showed advertisi...

Newbie

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My acco...

263 Views

0 replies

0 likes

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Song amount is different on phone and desktop

Hi,Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs?Thanks!

Newbie

Hi, Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs? Thanks!

223 Views

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Samsun J7(2016)

After upgradig app only send that it could not open.

Newbie

After upgradig app only send that it could not open.

263 Views

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Para qué sirve el botón "Descargar/Descargadas" en Canciones

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un problema, primero se descargan y sale la flechita ...

Casual Listener

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un...

1586 Views

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Playlist

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen to music in). I searched it up in the app and it c...

Newbie

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen...

Joe

Community Legend

325 Views

1 replies

0 likes

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