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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38760 Views
  • 65 replies
  • 25 likes
  • 38760 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875747 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875747 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

premium issues on android

hi, i installed spotify on my g7 edge and upgraded to premium but it still says"free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i check the sub info when logging in to check acc settings.wh...

  • Newbie
  • hi, i installed spotify on my g7 edge and upgraded to premium but it still says "free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i chec...
  • Digby1998
  • Newbie
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Only 10GB available on SDCard Storage

HI I am using Samsung Galaxy S8+ with a 64GB memory sdcard.on the Storage of the Spotify. it only show available 10GB available but the Total show the correct capacity of 59.5GB after format my sdcard have over 49GB of free storage... please help...i...

  • Casual Listener
  • HI I am using Samsung Galaxy S8+ with a 64GB memory sdcard. on the Storage of the Spotify.  it only show available 10GB available but the Total show the correct capacity of 59.5GB after format...
  • nicekit
  • Casual Listener
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

notificacion desaparece

Buen día, tengo un detalle con el panel de notificacion cuando dejo de reporducir la musica por unos minutos, el panel de la musica desaparece y tengo que volver abrir la aplicacion para poder reproducir, en vez de solo desplazar la barra de notifica...

  • Newbie
  • Buen día, tengo un detalle con el panel de notificacion cuando dejo de reporducir la musica por unos minutos, el panel de la musica desaparece y tengo que volver abrir la aplicacion para poder reprod...
  • 759 Views
  • 0 replies
  • 2 likes
  • 759 Views
  • 0 replies
  • 2 likes

[Android] Playlist update notifications not turning off

For the latest version of premium Spotify on Android on my Galaxy S8 I am having issues with unwanted push notifications. In settings within the app I have gone to the notifications menu and turned off push and email notifications for every option av...

  • Newbie
  • For the latest version of premium Spotify on Android on my Galaxy S8 I am having issues with unwanted push notifications. In settings within the app I have gone to the notifications menu and turned o...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Solved!! I can't play, my playlists on android

This might be a stupid question, but on Android, there's no play button on the playlists. Whenever I press shuffle play, it just shows other tracks from the first artist on that playlist. It never plays the songs on that playlist. On PC, there is a p...

  • Casual Listener
  • This might be a stupid question, but on Android, there's no play button on the playlists. Whenever I press shuffle play, it just shows other tracks from the first artist on that playlist. It nev...
  • Joe
  • Community Legend
  • 1816 Views
  • 2 replies
  • 0 likes
  • 1816 Views
  • 2 replies
  • 0 likes

not playing all the music in my playlist

I have the problem that a lot of music can't be played on my android. It is all random numbers that can't play and I've downloaded them all.I have premium and already deleted and installed Spotify again but then nothing changed. Can someone help me?

  • Newbie
  • I have the problem that a lot of music can't be played on my android.  It is all random numbers that can't play and I've downloaded them all. I have premium and already deleted and installed S...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

[ANDROID] I cannot play certain song on spotify on ny mobile

Hi everyone, it's been a few days since I cannot play certain sings like Frank ocean's albums, I click on the song but nothing happens, If i am playing another song that song suddenly stops, I have tried removing the app and installing it again but n...

  • Newbie
  • Hi everyone, it's been a few days since I cannot play certain sings like Frank ocean's albums, I click on the song but nothing happens, If i am playing another song that song suddenly stops, I have t...
  • NelioJ23
  • Newbie
  • 383 Views
  • 2 replies
  • 3 likes
  • 383 Views
  • 2 replies
  • 3 likes

Sound is way too low with Spotify on Android connected to Uconnect Bluetooth

Hello, I have been having this problem ever since I signed up for Spotify. No matter what I try I have to turn the volume up to the highest to hear my sounds in my vehicle. I just purchased a new phone a few weeks ago and installed Spotify. I connect...

  • Newbie
  • Hello,   I have been having this problem ever since I signed up for Spotify.  No matter what I try I have to turn the volume up to the highest to hear my sounds in my vehicle.  I jus...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Place of SD card on Android

Hello. I do not know on the phone. My smartphone is not the best, I'm a premium user. I would like to know how much memory the application occupies if it has the maximum number of tracks? And do they occupy a lot of space? Please help me

  • Newbie
  • Hello. I do not know on the phone. My smartphone is not the best, I'm a premium user. I would like to know how much memory the application occupies if it has the maximum number of tracks? And do they...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Spotify uses mobile data even though it is disabled?!

Hi, Ive got a Problem with my Spotify app on Android. It downloads offline Songs via mobile data even though i disabled that in the settings. Nearly killed all my mobile traffic... Anyone got an idea why that happens? Thank you!

  • Newbie
  • Hi,   Ive got a Problem with my Spotify app on Android. It downloads offline Songs via mobile data even though i disabled that in the settings. Nearly killed all my mobile traffic... Anyone go...
  • frap_gadz
  • Regular
  • 590 Views
  • 2 replies
  • 2 likes
  • 590 Views
  • 2 replies
  • 2 likes

Bug or coincident?

It was yesterday, 8. October.2017 at around 21.00 I had a new ablum ("Thank You" from Meghan Trainor) added at around 11.00 in my B.E.A.M.E.R Playlist (164 songs). Then I started it ~21.00 and the playlist was in shuffle mode. But all of the Meghan T...

  • Regular
  • It was yesterday, 8. October.2017 at around 21.00   I had a new ablum ("Thank You" from Meghan Trainor) added at around 11.00 in my B.E.A.M.E.R Playlist (164 songs). Then I started it ~21.00 a...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

App downloading over mobile when "Download using cellular" is off.

I have an issue with the Spotify app for android whereby the songs in my offline playlists are being synced using mobile data despite the "Download using cellular" option being off. What I believe is happening is that the app begins the download over...

  • Regular
  • I have an issue with the Spotify app for android whereby the songs in my offline playlists are being synced using mobile data despite the "Download using cellular" option being off.   Wha...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Spotify won't download songs or playlists on wifi, only cellular.

Hello. I haven't had any issues using spotify previously but starting today, I do. On my mobile device (Glalaxy S8), I enable the download toggle for my song library so that I may listen to my music offline. However, all this seems to do is create a ...

  • Newbie
  • Hello. I haven't had any issues using spotify previously but starting today, I do. On my mobile device (Glalaxy S8), I enable the download toggle for my song library so that I may listen to my music ...
  • 1922 Views
  • 0 replies
  • 6 likes
  • 1922 Views
  • 0 replies
  • 6 likes

Rewind/Fast forward with Android Auto

Is there a way to fast forward or rewind in Android Auto? I missed part of a song because it was still playing while a text message was read and I tried to rewind it by holding down the previous button. Instead of rewinding, it just went back a few s...

  • Roadie
  • Is there a way to fast forward or rewind in Android Auto? I missed part of a song because it was still playing while a text message was read and I tried to rewind it by holding down the previous butt...
  • Xenzu
  • Newbie
  • 7012 Views
  • 7 replies
  • 14 likes
  • 7012 Views
  • 7 replies
  • 14 likes

Não consigo acessar a opção de armazenamento em micro sd

Tenho um plano familiar do Spotify e até recentemente conseguia usar o meu cartão micro SD com 128gb para armazenar as músicas. Ontem recebi a notificação de que não havia espaço em disco. Então percebi que a opção armazenamento em micro SD havia sum...

  • Newbie
  • Tenho um plano familiar do Spotify e até recentemente conseguia usar o meu cartão  micro SD com 128gb para armazenar as músicas. Ontem recebi a notificação de que não havia espaço em disco. Entã...
  • Jkjoao
  • Newbie
  • 781 Views
  • 1 replies
  • 1 likes
  • 781 Views
  • 1 replies
  • 1 likes

Will not play songs on my playlist

I am on a Galaxy S7, but when I press "Shuffle Play", Spotify picks a song that are not on my playlist. I can be sure of this because it is a 7 song playlist. I can turn off shuffle, but it is still a freaking pain in the a*s! Why can we not just pic...

  • Visitor
  • I am on a Galaxy S7, but when I press "Shuffle Play", Spotify picks a song that are not on my playlist.  I can be sure of this because it is a 7 song playlist.  I can turn off shuffle, but ...
  • Joe
  • Community Legend
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Unable to login. Spotify was set offline in cell phone.

For some reason my cell phone got disconnected from Spotify last night. Now when I try to log in it tells me that, since it was set to work offline before that, it is unable to log in, that I should connect to the internet. My cellphone is online but...

  • Casual Listener
  • For some reason my cell phone got disconnected from Spotify last night. Now when I try to log in it tells me that, since it was set to work offline before that, it is unable to log in, that I should ...
  • Joe
  • Community Legend
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Spotify stops in background!!!!

Hey guys, so im listening to spotify and then I want to go on another app (like Clash Royale) and then spotify just stops!!!! Its so frustrating. I have premium, with my Galaxy S6 Edge, Android 6.1

  • Casual Listener
  • Hey guys, so im listening to spotify and then I want to go on another app (like Clash Royale) and then spotify just stops!!!! Its so frustrating. I have premium, with my Galaxy S6 Edge, Android 6.1
  • Digo001
  • Newbie
  • 61666 Views
  • 7 replies
  • 3 likes
  • 61666 Views
  • 7 replies
  • 3 likes

Can't find any of my playlists after refreshing premium subscription

I got a new phone and had to re pay for my premium spotify. I've tried logging back in with fb and regularly and my old playlists from when before I had premium like a year ago is all thats showing up

  • Newbie
  • I got a new phone and had to re pay for my premium spotify. I've tried logging back in with fb and regularly and my old playlists from when before I had premium like a year ago is all thats showing up
  • Joe
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Album artwork missing for local files

I've recently downloaded 4 songs from Soundcloud and transferred them to Spotify. The album artwork shows up on the desktop version of Spotify but the album artwork is missing on my Galaxy S6. What is the solution to my problem?

  • Newbie
  • I've recently downloaded 4 songs from Soundcloud and transferred them to Spotify.  The album artwork shows up on the desktop version of Spotify but the album artwork is missing on...
  • Joe
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes