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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! can't turn off the shuffle button.

hey, guys. I've been a Spotify premium user for a few weeks and I still have this problem on my phone only. whenever I want to turn off the shuffle function it advertises to get premium and doesn't allow me to turn the shuffle function off. The final...

Casual Listener

hey, guys.  I've been a Spotify premium user for a few weeks and I still have this problem on my phone only. whenever I want to turn off the shuffle function it advertises to get pr...

quezadilaman

Casual Listener

705 Views

3 replies

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Superuser Contribution Spotify not working in Turkey????

So Im from the UK and I have spotify premium however I am unable to access anything whilst in turkey and its very frustrating... to the point where youtube ads are now apart of my life.Ive read that spofity should work here and i have a friend here f...

Newbie

So Im from the UK and I have spotify premium however I am unable to access anything whilst in turkey and its very frustrating... to the point where youtube ads are now apart of my life. Ive read t...

RodrigoPalma

Roadie

1479 Views

1 replies

0 likes

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Dowloaded song dissappear

Hey guys, it tortues me a lot. I've got the premium account, and always, after i downloaded the songs, maybe for like 2 months, the downloaded songs became un-dowloaded. Why would this keep happening? Any solutions to deal with the problem?

Casual Listener

Hey guys, it tortues me a lot. I've got the premium account, and always, after i downloaded the songs, maybe for like 2 months, the downloaded songs became un-dowloaded. Why would this keep happening...

Vader2004

Casual Listener

711 Views

4 replies

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Solved!! Why do local files not sync, and why do they not even show up on mobile in the list?

I created a Japanese iTunes account, and legitimately purchased some tracks I was keen on listening to. Easy! Getting Spotify to play nice however, has been anything but. So I added my tracks to a playlist, and set it to download. I hook my Nexus 6P ...

Casual Listener

I created a Japanese iTunes account, and legitimately purchased some tracks I was keen on listening to. Easy! Getting Spotify to play nice however, has been anything but.   So I added my track...

EvilChookie

Casual Listener

1249 Views

2 replies

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Superuser Contribution Storage location on Samsung S7e.

Hello, I'm about to switch if I don't find any solution for this issue, that I have had for almost a year.On Spotify, I have selected the storage location to external memory card. I gave the app the rights to access the external storage.I tried every...

Casual Listener

Hello,   I'm about to switch if I don't find any solution for this issue, that I have had for almost a year. On Spotify, I have selected the storage location to external memory card. I gave&n...

gaspardmasy

Casual Listener

523 Views

2 replies

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Superuser Contribution pas de connection possible avec ma tablette android et pourtant elle est bien connectée à ma bbox

J'utilise principalement spotify sur ma tablette sans souci. Depuis 2 jours Spotify me dit que je ne suis pas connecté et donc je n'ai pas accès avec la tablette... Pourtant j'ai bien accès sur mon PC et sur mon smartphone.... Que se passe-t-il ?

Newbie

J'utilise principalement spotify sur ma tablette sans souci. Depuis 2 jours Spotify me dit que je ne suis pas connecté et donc je n'ai pas accès avec la tablette... Pourtant j'ai bien accès sur mon P...

RodrigoPalma

Roadie

398 Views

1 replies

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Superuser Contribution Spotify not working

Hi i have asus zenfone max zc550kl. This mobile should have 2GB RAM. When i download spotify to my mobile i click on open and app is not working it show me message: Application is not responding. Can you help me? Thank for answer

Newbie

Hi i have asus zenfone max zc550kl. This mobile should have 2GB RAM. When i download spotify to my mobile i click on open and app is not working it show me message: Application is not responding. Can...

RodrigoPalma

Roadie

318 Views

1 replies

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Solved!!Superuser Contribution App crashes since early July

I bought a Moto G5 in April and the Spotify app started crashing in early July. I thought there could be a problem with the Waze integration, so I uninstalled that app but Spotify keeps crashing. I've uninstalled and reinstalled the app multiple time...

Casual Listener

I bought a Moto G5 in April and the Spotify app started crashing in early July. I thought there could be a problem with the Waze integration, so I uninstalled that app but Spotify keeps crashing. &n...

DarrenO

Casual Listener

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4 replies

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Superuser Contribution En Android el presionar una canción se interrumpe el queue

Buen día, Muchas veces otras personas que no están familizarizada con la aplicación intentan poner música e instintivamente cuando encuentran la canción la presionan en pantalla, interrumpiendo y borrando la cola actual, es posible personalizar que o...

Newbie

Buen día,  Muchas veces otras personas que no están familizarizada con la aplicación intentan poner música e instintivamente cuando encuentran la canción la presionan en pantalla, interrumpiend...

RodrigoPalma

Roadie

322 Views

1 replies

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Can't log in from my Android.

Trying to log in on my Android. Says "You are currentlyl set to offline. Please go online to connect to spotify." When I click Connect, the same winddow pops up. And yes, my phone is definetly online. Thanks for any help!

Newbie

Trying to log in on my Android. Says "You are currentlyl set to offline. Please go online to connect to spotify." When I click Connect, the same winddow pops up. And yes, my phone is definetly online...

osornios

Spotify Star

619 Views

1 replies

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Login
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How to sync Spotify to XK Glow

I recently added an XK Glow accent light system to my motorcycle. It is controlled by my android smartphone which includes the ability to sync with musics apps like Spotify, but I cannot figure out how to do this. Can anyone help?

Newbie

I recently added an XK Glow accent light system to my motorcycle.  It is controlled by my android smartphone which includes the ability to sync with musics apps like Spotify, but I cannot figure...

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Superuser Contribution Missing storage option lg g5

Im having trouble getting the sd storage option to show up ive cleared me cache uninstalled the app and deleted it offmy internal memory but cant delete anything on my sd can anyone help?

Newbie

Im having trouble getting the sd storage option to show up ive cleared me cache uninstalled the app and deleted it offmy internal memory but cant delete anything on my sd can anyone help?

RodrigoPalma

Roadie

329 Views

1 replies

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Speichern von Alben

Hallo! Wenn ich Alben speicher/downloade, sind sie automatisch auch in meinem Ordner 'Songs' geht das auch ohne dass sie in dem Ordner nochmal extra gespeichert werden??

Newbie

Hallo! Wenn ich Alben speicher/downloade, sind sie automatisch auch in meinem Ordner 'Songs' geht das auch ohne dass sie in dem Ordner nochmal extra gespeichert werden??

Nico

Community Legend

3987 Views

1 replies

1 likes

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Only random mode with premium account

Hello!I have a premium account but il can't Turn off the random mode and go to the previous track. I can download and choose a track in my playlist. Any advice?Thanks.

Visitor

Hello! I have a premium account but il can't Turn off the random mode and go to the previous track. I can download and choose a track in my playlist. Any advice? Thanks.

Joe

Community Legend

672 Views

1 replies

0 likes

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Missing download tab

I just recently bought a new android phone. When I downloaded some albums to listen to offline, I noticed that the 'Downloads' tab that was previously visible on my other phone is no longer there. I have to scroll through my entire collection of albu...

Casual Listener

I just recently bought a new android phone. When I downloaded some albums to listen to offline, I noticed that the 'Downloads' tab that was previously visible on my other phone is no longer there. I ...

ianwarlord

Casual Listener

1005 Views

2 replies

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Superuser Contribution Shuffle in a playlist is grouping the songs by artist

Hello there!I've noticed that recently, when i open a playlist and click the shuffle Button, It is behaving differently:The songs are shuffled, but they are grouped by artists.For instance: i have a playlist with songs from Birdy and songs from Rhode...

Casual Listener

Hello there! I've noticed that recently, when i open a playlist and click the shuffle Button, It is behaving differently: The songs are shuffled, but they are grouped by artists. For instance: i h...

BR_LuMantu

Casual Listener

961 Views

2 replies

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Superuser Contribution Larger album art for samsung

Whenever i play my songs from spotify, the album art only comes out as a small picture rather than across the full screen. I am using a samsung. For iphone users, all the album arts are fully occupying the screen.

Newbie

Whenever i play my songs from spotify, the album art only comes out as a small picture rather than across the full screen. I am using a samsung. For iphone users, all the album arts are fully occupyi...

RodrigoPalma

Roadie

355 Views

1 replies

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Superuser Contribution Muisc stops

I want to know why my music stops playing automatically on my S8? It'll be playing and just stop for no reason! Then there's the problem when I do want to stop playing, I close the app and it automatically opens a few mins later, doesn't play but I c...

Newbie

I want to know why my music stops playing automatically on my S8? It'll be playing and just stop for no reason! Then there's the problem when I do want to stop playing, I close the app and it automat...

RodrigoPalma

Roadie

290 Views

1 replies

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can't click shuffle play

hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i discovered a premium feature and that i should get a pre...

Casual Listener

hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i disco...

Nico

Community Legend

581 Views

1 replies

0 likes

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Songs constantly pausing.

I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it's extemely annoying. I have: - Rebooted the phone....

Casual Listener

I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it...

theparijat

Newbie

677 Views

4 replies

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