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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Delete locally stored files from Spotify

I accidentally imported music stored on my Android phone into spotify and now I can't get rid of it, short of deleting albums 1 by 1 (i've got thousands). How do I get spotify not to import local files? I've deleted the cache and uninstalled the enti...

Newbie

I accidentally imported music stored on my Android phone into spotify and now I can't get rid of it, short of deleting albums 1 by 1 (i've got thousands).   How do I get spotify not to import ...

372 Views

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Solved!! Deleting music listening history

I let my sister use my Spotify account for the better part of a year while I was not using it, and we listen to vastly different music. I am now the sole user of the account and I loved the features where I could get weekly recommendations from Spoti...

Newbie

I let my sister use my Spotify account for the better part of a year while I was not using it, and we listen to vastly different music. I am now the sole user of the account and I loved the features ...

georgekaz

Casual Listener

7108 Views

2 replies

0 likes

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Android app does not respect metered WiFi networks

Hi, There's a technical problem with your Android app. It's actually not a bug, but rather a mistake in its implementation. In Android, you're able to set certain WiFi networks as "metered" or "restricted", so that apps that can do heavy downloads ov...

Music Fan

Hi,   There's a technical problem with your Android app. It's actually not a bug, but rather a mistake in its implementation.   In Android, you're able to set certain WiFi networks as "...

2785 Views

0 replies

60 likes

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Solved!! STILL won't save to SD card

I couldn't save my downloads to the micro SD card, and I used the solution that was offered on the help blog, about deleting the cache and the Spotify folder from my phones internal storage, then uninstalling the app.I tried that and it worked fine, ...

Newbie

I couldn't save my downloads to the micro SD card, and I used the solution that was offered on the help blog, about deleting the cache and the Spotify folder from my phones internal storage, then uni...

TechManiac

Gig Goer

1456 Views

1 replies

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Deleting music off of my playlist

I am unable to figure out how to delete songs from my playlist off of my android (or mac). I've clicked on all the possible "three dots" and "lines" from all the different views of the playlist and the now playing. I cannot figure it out. Please help...

Casual Listener

I am unable to figure out how to delete songs from my playlist off of my android (or mac). I've clicked on all the possible "three dots" and "lines" from all the different views of the playlist and t...

jhwong1

Casual Listener

1098 Views

2 replies

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Superuser Contribution Brincar canciones

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

Newbie

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

Maria_B

Moderator

386 Views

1 replies

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Import your Music

Can someone explain me why I cannot import my own songs to the spotify anymore? I had some problems with my account and I had to create another one. When I reinstalled the app and put the new account (a premium one) the "import your music" just disap...

Newbie

Can someone explain me why I cannot import my own songs to the spotify anymore? I had some problems with my account and I had to create another one. When I reinstalled the app and put the new account...

Joe

Community Legend

659 Views

2 replies

0 likes

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Superuser Contribution Spotify se detuvo

Cuando descargo Spotify y lo intentó abrir me dice que Spotify se detuvo y no me deja abrir la App ayuda tengo un Samsung galaxy s4 míni

Casual Listener

Cuando descargo Spotify y lo intentó abrir me dice que Spotify se detuvo y no me deja abrir la App ayuda tengo un Samsung galaxy s4 míni

PPP7

Casual Listener

3413 Views

2 replies

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Desktop Controls On Samsung Galaxy 7

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My account was still a free account, ads still showed advertisi...

Newbie

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My acco...

282 Views

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Song amount is different on phone and desktop

Hi,Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs?Thanks!

Newbie

Hi, Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs? Thanks!

227 Views

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Samsun J7(2016)

After upgradig app only send that it could not open.

Newbie

After upgradig app only send that it could not open.

271 Views

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Para qué sirve el botón "Descargar/Descargadas" en Canciones

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un problema, primero se descargan y sale la flechita ...

Casual Listener

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un...

1604 Views

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Playlist

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen to music in). I searched it up in the app and it c...

Newbie

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen...

Joe

Community Legend

334 Views

1 replies

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Can't Download Songs in Any of My Playlists or Albums

Hi. Can someone please help me? I can't seem to download songs in any of my playlists or albums. When I add a song in a playlist or when I add an entire album, they do not automatically download the way they did before. (The download button is turned...

Casual Listener

Hi. Can someone please help me? I can't seem to download songs in any of my playlists or albums. When I add a song in a playlist or when I add an entire album, they do not automatically download the ...

326 Views

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Download mode doesn't work
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Play on android phone gives pause on chromecast and reverse, no sound at all

Have a problem with playing the music on my chromecast with the spotify app on my phone.When I have it on play in the app on the phone the song is showed as paused on the TV the chromecast is connected to. If I put the song to pause in the app it is ...

Newbie

Have a problem with playing the music on my chromecast with the spotify app on my phone. When I have it on play in the app on the phone the song is showed as paused on the TV the chromecast is conne...

martinknot

Regular

1369 Views

8 replies

1 likes

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Solved!! Offline Songs undownloading

Hi,I have Spotify Premium on my Samsung Galaxy S5 all latest updates for both phone and app. For the past 2 weeks all my music keeps getting undownloaded and then trying to redownload when i launch the app again, this happens after stopping app, rebo...

Casual Listener

Hi, I have Spotify Premium on my Samsung Galaxy S5 all latest updates for both phone and app. For the past 2 weeks all my music keeps getting undownloaded and then trying to redownload when i launch...

PaulN

Newbie

1889 Views

3 replies

1 likes

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Problems with playing music on Samsung phones

Hello,I have problem with playing music on my Samsung Galaxy S6. I have premium version.So the problem is that I plug my headphones start playin music, my playlist automatically and shuffled. Then I shut down phone. For a while it plays and then I mo...

Newbie

Hello, I have problem with playing music on my Samsung Galaxy S6. I have premium version. So the problem is that I plug my headphones start playin music, my playlist  automatically and shuffle...

305 Views

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Spotify fecha quando se fecha os aplicativos ativos

Quando o Spotify está funcionando, sempre que fecho os aplicativos ativos o mesmo também fecha.Percebi essa diferença pq vim do GooglePlay e lá mesmo fechando os aplicativos ativos as músicas não desligavam. É possível ele não interromper as músicas ...

Newbie

Quando o Spotify está funcionando, sempre que fecho os aplicativos ativos o mesmo também fecha. Percebi essa diferença pq vim do GooglePlay e lá mesmo fechando os aplicativos ativos as músicas não d...

1424 Views

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Ford Sync 3 Connectivity Issues with Spotify via USB

Hello All, I recently purchased a Samsung Galaxy S7, and have had issues with Ford Sync 3 recognizing Spotify. I want to be clear that Sync recognizes there is a USB connection to my phone, however it refuses to recognize Spotify as "Playable Media"....

Newbie

Hello All,    I recently purchased a Samsung Galaxy S7, and have had issues with Ford Sync 3  recognizing Spotify. I want to be clear that Sync recognizes there is a USB connect...

Joe

Community Legend

815 Views

1 replies

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