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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375900 Views

541 replies

34 likes

Account
Free
  • 375900 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

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  • 7 likes

Select a song

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me select a specific song to play before my free trial.

Newbie

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me selec...

Joe

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
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Solved!! Offline on android

I was racking up excess data limits when playing premium spotify on samsung. So I tried offline then after a while I looked out. Now when I try to log back in it says I am offline and I have to connect. Hit the connect button and I get a blank screen...

Casual Listener

I was racking up excess data limits when playing premium spotify on samsung. So I tried offline then after a while I looked out. Now when I try to log back in it says I am offline and I have to conne...

Joe

Community Legend

855 Views

3 replies

0 likes

  • 855 Views
  • 3 replies
  • 0 likes

Lock screen Android 6.0.1

My Nubia z11 mini s (android 6.0.1) doesn't show anything in lock screen whilespotify is running although App notifications are allowed. Can't find the solution... .

Newbie

My Nubia z11 mini s (android 6.0.1) doesn't show anything in lock screen whilespotify is running although App notifications are allowed. Can't find the solution... . 😞  

327 Views

0 replies

0 likes

  • 327 Views
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Headphones controller - play previous track on third click

When I use headpones controller I would like to be possible to jump to previous track by three clicks (same as it works on iphone app).So it would be following:One click - stop/play Two clicks - next songThree clicks - previous song Just a note: I've...

Casual Listener

When I use headpones controller I would like to be possible to jump to previous track by three clicks (same as it works on iphone app). So it would be following: One click - stop/play  Two cl...

meda2207

Casual Listener

1204 Views

2 replies

0 likes

  • 1204 Views
  • 2 replies
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1Go of saved music just vanished

Hello,Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my phone...I tried rebooting the phone, clearing the ca...

Newbie

Hello, Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Cant log onto Spotify using the app on my Samsung 7.

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

Newbie

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

elaker82

Newbie

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

[Desktop][Your Music] Ability to make "Your Music" available offline on desktop client

Tengo una cuenta premium familiar. Yo descargue todas mis playlists en mi memoria interna de mi celular android. hace unas semanas coloque una memoria SD de 64 GB para descargar sobre todo mi musica. No llego a tener mas de 2300 canciones y solo teni...

Newbie

Tengo una cuenta premium familiar. Yo descargue todas mis playlists en mi memoria interna de mi celular android. hace unas semanas coloque una memoria SD de 64 GB para descargar sobre todo mi musica....

Moncoolse

Newbie

967 Views

1 replies

1 likes

Android 7.1
Download error
Erased playlists
Help Spotify!
motorola
Playlists
  • 967 Views
  • 1 replies
  • 1 likes

My account got reset

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my premium account, all my playlists were deleted and al...

Newbie

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my pr...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Unable to save to sd card. "Storage" button not found

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to the phone storage. I'm kind of a tech idiot.

Newbie

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to t...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Lock screen

I would like my lock-screen to look like this Instead of this notification bar you give me. (Pictures attached)

Newbie

I would like my lock-screen to look like this Instead of this notification bar you give me. (Pictures attached)  

485 Views

0 replies

0 likes

  • 485 Views
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Downloading on cellular even when set to only wifi

I have my settings set to only download using WiFi but randomly downloads happen as soon as the app is opened even when on cellular. Its causing huge amounts of data to get used. I have a couple playlists that are updated weekly (new music friday) se...

Casual Listener

I have my settings set to only download using WiFi but randomly downloads happen as soon as the app is opened even when on cellular. Its causing huge amounts of data to get used.   I have a co...

511 Views

0 replies

0 likes

  • 511 Views
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Solved!! Android Wear 2.0 App Update

When will Spotify finally release the update for Android Wear 2.0 support which was shown at Google I/O 2016?

Casual Listener

When will Spotify finally release the update for Android Wear 2.0 support which was shown at Google I/O 2016?

hormiga_atomica

Casual Listener

6954 Views

5 replies

14 likes

  • 6954 Views
  • 5 replies
  • 14 likes

Superuser Contribution Music does not continue playing unless downloaded

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to the next song, and that it is still playing, Not pa...

Newbie

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to ...

andyknight1967

Newbie

965 Views

2 replies

1 likes

Android
Help
Music
phone
stop
  • 965 Views
  • 2 replies
  • 1 likes

Cobro adelantado al cambiar el tipo de plan

Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el registro me ha llegado una notificación del banco po...

Newbie

Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el r...

460 Views

0 replies

1 likes

  • 460 Views
  • 0 replies
  • 1 likes

Spotify won't share release notes; what are they hiding?

I noticed that Spotify stopped sharing Release Notes for the iOS app.Instead, every update simply reads "We're always making improvements to Spotify..." etc etc.I wanted to know what changed so I emailed customer service, but they have proven unwilli...

Regular

I noticed that Spotify stopped sharing Release Notes for the iOS app. Instead, every update simply reads "We're always making improvements to Spotify..." etc etc. I wanted to know what changed so...

user-removed

Not applicable

3662 Views

1 replies

6 likes

  • 3662 Views
  • 1 replies
  • 6 likes

No puedo descargar en SD

hola que tal comunidad, mi problema es que al configurar que almacene en la memoria interna si lo descarga y puedo escuchar offline pero al cambiar la opcion y descargar musica en la SD no se guarda, solo se guarda cuando la configuracion es en memor...

Newbie

hola que tal comunidad, mi problema es que al configurar que almacene en la memoria interna si lo descarga y puedo escuchar offline pero al cambiar la opcion y descargar musica en la SD no se guarda,...

391 Views

0 replies

0 likes

  • 391 Views
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[Nokia 5] There is no storage Title in settings

Hey, I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change, could you guys please help me ^__^ (android v7.1.2)

Casual Listener

Hey,  I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change,...

feristahbey

Casual Listener

1406 Views

2 replies

0 likes

  • 1406 Views
  • 2 replies
  • 0 likes

Where is the storage area?

I just reinstalled spotify and a i can't save my music in the sd card. Is there a solution?

Newbie

I just reinstalled spotify and a i can't save my music in the sd card. Is there a solution?

322 Views

0 replies

0 likes

  • 322 Views
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  • 0 likes

EQ Not working on my Honor 8

Can't find EQ on my phone or on the Spotify App. This only happened with my Honor 8. Works fine on my SG6E.

Newbie

Can't find EQ on my phone or on the Spotify App. This only happened with my Honor 8. Works fine on my SG6E.

skisquash

Regular

4110 Views

2 replies

0 likes

  • 4110 Views
  • 2 replies
  • 0 likes