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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

Viktor_k83

Casual Listener

209292 Views

137 replies

10 likes

Android
autoplay
bluetooth
  • 209292 Views
  • 137 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

558397 Views

78 replies

3 likes

  • 558397 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

461718 Views

575 replies

39 likes

Account
Free
  • 461718 Views
  • 575 replies
  • 39 likes

I can't skip songs with headphone buttons!?!?

I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.

Casual Listener

I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.

Moryseye

Casual Listener

21247 Views

2 replies

6 likes

Android
headphones
skip
  • 21247 Views
  • 2 replies
  • 6 likes

Changing places of the songs, Sorting Songs, Song Order, Places of Songs in List

Hi, I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After that I added some more classical. Now in my list, they ar...

Regular

Hi,  I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After...

cagriahmet32

Regular

1113 Views

2 replies

0 likes

Places of Songs in List
Song Order
Sorting Songs
  • 1113 Views
  • 2 replies
  • 0 likes

Spotify voice feature?

So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the original interface. Is this some new feature that was ...

Newbie

So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the ori...

rexwh91

Newbie

1109 Views

3 replies

0 likes

  • 1109 Views
  • 3 replies
  • 0 likes

Solved!! Package Access Helper has stopped working.

Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or entirely just rebooting. I have done a full device wip...

Regular

Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or ent...

prathik62

Regular

11025 Views

13 replies

2 likes

  • 11025 Views
  • 13 replies
  • 2 likes

Bug | Android | Marshmellow | App doesnt install | Unfortunately, Package Access Helper has stopped

App is not installing or upgrading from past few updates. (I think 3-4)Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuck showing installing.Tried force stopping 'Package Help...

Regular

App is not installing or upgrading from past few updates. (I think 3-4) Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuc...

prathik62

Regular

1069 Views

2 replies

0 likes

Android 6.0.1
Install
updates
  • 1069 Views
  • 2 replies
  • 0 likes

How to re-add a delted song from a downloaded album

I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?

Newbie

I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?

Joe

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Spotify

My Spotify keeps randomly pausing and my friend says he's been having the same issue, what's going on?

Newbie

My Spotify keeps randomly pausing and my friend says he's been having the same issue, what's going on? 

Joe

Community Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Audio Stops and App Freezes when Playing Specific Song

Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most of the UI becomes invisible; for example, the list o...

Newbie

Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most o...

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Can't download with celuler data

Download using celuler always off, what should i do?

Newbie

Download using celuler always off, what should i do?

515 Views

0 replies

0 likes

  • 515 Views
  • 0 replies
  • 0 likes

ANDROID - NO ABILITY TO ORGANISE TRACKS WITHIN PLAYLIST

WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App. I remember raising this over 3 years ago. Now back on Android, I am simply at a loss for words. Answer the questions Spotify. Why is there no ability to sort trac...

Gig Goer

WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App.   I remember raising this over 3 years ago.  Now back on Android, I am simply at a loss for words. ...

348 Views

0 replies

1 likes

  • 348 Views
  • 0 replies
  • 1 likes

can I stop my "recommended songs"

i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to. i was playing my playlist for the kids at football and all of sudden a song I didnt d...

Casual Listener

i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to.  i was playing my playlist fo...

Joe

Community Legend

37514 Views

3 replies

0 likes

  • 37514 Views
  • 3 replies
  • 0 likes

Spotify freezing up daily if not more

Lately my spotify has been acting up, and it's annoying the heck out of me.Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anything at all in the app.Even when closing the app it wi...

Regular

Lately my spotify has been acting up, and it's annoying the heck out of me. Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anyth...

InfusionGB

Roadie

893 Views

2 replies

0 likes

  • 893 Views
  • 2 replies
  • 0 likes

Autoplay does not work anymore

autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also restarted my phone and reinstalled spotify. **bleep*...

Newbie

autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also r...

552 Views

0 replies

0 likes

  • 552 Views
  • 0 replies
  • 0 likes

spotufy premium android

Hi , hi already have a premium account, as i can see on my pc browser.Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand.On pc everything is ok, next payment on 11/11/2017----

Newbie

Hi , hi already have a premium account, as i can see on my pc browser. Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand. On pc everyth...

1317 Views

0 replies

0 likes

  • 1317 Views
  • 0 replies
  • 0 likes

Deleted Music

All my music was deleted. What can I do? 

Newbie

All my music was deleted. What can I do?  

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect - Multiple Speakers/Devices

When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out.Out of interest:1. What quality setting is Spotify streaming at in this situation ?2. Is there any likelyhood that crossfading while streaming will be imple...

Music Fan

When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out. Out of interest: 1. What quality setting is Spotify streaming at in this situation ? 2. Is there any ...

Joe

Community Legend

891 Views

1 replies

0 likes

  • 891 Views
  • 1 replies
  • 0 likes

Play queue button

In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.

Newbie

In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.

Joe

Community Legend

635 Views

2 replies

1 likes

  • 635 Views
  • 2 replies
  • 1 likes

I CANT LOGING ON ANDROID APP

I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Venezuela and actually since I found spotify for me i...

Newbie

I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Ve...

IguanaSetup

Community Legend

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

Memory SD problem

I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.

Newbie

I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes