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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35604 Views
  • 64 replies
  • 25 likes
  • 35604 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873916 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873916 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25536 Views
  • 3 replies
  • 0 likes
  • 25536 Views
  • 3 replies
  • 0 likes

Downlaoded music on sd cars

So sometime spotify crashes and it puts it on default at internal storage. But, all my downloads are on a sd card. It doesn't allow me to acces these files and it's over 29gb so redownloading it all would be really long. Is there a way to put the opt...

  • Newbie
  • So sometime spotify crashes and it puts it on default at internal storage. But, all my downloads are on a sd card. It doesn't allow me to acces these files and it's over 29gb so redownloading it all ...
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Teste Premium de 7 dias

Não estou conseguindo ativar os 7 dias de teste Premium, não existe mais essa opção?

  • Newbie
  • Não estou conseguindo ativar os 7 dias de teste Premium, não existe mais essa opção?
  • 8252 Views
  • 0 replies
  • 5 likes
  • 8252 Views
  • 0 replies
  • 5 likes

Daily Mix playlist issues

While daily mixes are endless mixes, you could click on the top right "three dots" to open a small menu that allowed you to create a playlist with the currently loaded songs (usually 25), so you could set them to download for offline Play. I'm no lon...

  • Newbie
  • While daily mixes are endless mixes, you could click on the top right "three dots" to open a small menu that allowed you to create a playlist with the currently loaded songs (usually 25), so you coul...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Spotify Not Finding CCA's on Android Phone

We subscribe to Spotify premium largely because we have a whole home audio setup with 6 Chromecast audio devices. I'm able to connect to those devices with all the other apps on my phone, but for some reason Spotify will not find them (this occurs ne...

  • Casual Listener
  • We subscribe to Spotify premium largely because we have a whole home audio setup with 6 Chromecast audio devices.  I'm able to connect to those devices with all the other apps on my phone, but f...
  • aaronkenkel
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Ayuda por favor

Bueno, sucede que hace unos 2 o 3 días se cerró la sesión sola, luego a la noche cuando intentaba ingresar por Facebook me aparecía *(su pais no coincide con el de su perfil)* o algo así, hace 1 día mas o menos, dejo de salirme ese error y me salía e...

  • Newbie
  • Bueno, sucede que hace unos 2 o 3 días se cerró la sesión sola, luego a la noche cuando intentaba ingresar por Facebook me aparecía *(su pais no coincide con el de su perfil)* o algo así, hace 1 día ...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

do not show Album Artwork on Lock Screen

Spotify shows always the album artwork to the current track on my lock screen. Can I somehow turn it of? I want to keep my usual android lockscreen.

  • Newbie
  • Spotify shows always the album artwork to the current track on my lock screen. Can I somehow turn it of? I want to keep my usual android lockscreen.
  • Hammymining_9
  • Newbie
  • 17325 Views
  • 6 replies
  • 4 likes
  • 17325 Views
  • 6 replies
  • 4 likes

Play/Pause Non Functional from Bluetooth Devices

The play/pause button on my Bluetooth devices fails to start/stop the music on Android. Spotify version 8.4.21.508 armV7. Galaxy Note 8 phone running Android 7.1.1.This issue occurs across multiple Bluetooth devices of different manufacturers. I've u...

  • Newbie
  • The play/pause button on my Bluetooth devices fails to start/stop the music on Android. Spotify version 8.4.21.508 armV7. Galaxy Note 8 phone running Android 7.1.1. This issue occurs across multiple...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Playlist created in Android app not showing as owned by me.

I am using the Android app version 8.4.21.508. My end goal was to remove songs from a playlist that were automatically added as I only had like 5 songs to begin with. I'm up to about 50 songs now but that automatically added songs are still there and...

  • Newbie
  • I am using the Android app version 8.4.21.508. My end goal was to remove songs from a playlist that were automatically added as I only had like 5 songs to begin with. I'm up to about 50 songs now but...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problemas na repetição de músicas

Quando eu aciono a função para repetir uma música no player, é como eu não tivesse selecionado, ou seja, a reprodução da música não se repete, as músicas continuam passando na sequência ou aleatoriamente, caso eu tenha selecionado está última opção. ...

  • Newbie
  • Quando eu aciono a função para repetir uma música no player, é como eu não tivesse selecionado, ou seja, a reprodução da música não se repete, as músicas continuam passando na sequência ou aleatoriam...
  • user-removed
  • Not applicable
  • 3053 Views
  • 1 replies
  • 1 likes
  • 3053 Views
  • 1 replies
  • 1 likes

Superuser Contribution Opção de Importar/ Import Option

Olá, vi alguns tópicos parecidos mas nenhum com resposta adequada. Gostaria de saber como fazer para habilitar a opção de importar musicas direto do celular Android sem o uso de um Desktop, como meus amigos fazem. Nas configurações deles aparece lá u...

  • Casual Listener
  • Olá, vi alguns tópicos parecidos mas nenhum com resposta adequada. Gostaria de saber como fazer para habilitar a opção de importar musicas direto do celular Android sem o uso de um Desktop, como meus...
  • user-removed
  • Not applicable
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skips to the next song every time I take a step

I have Spotify Premium and have found it to be incredibly glitchy. If I try to listen to it while on a walk or, god forbid, on a run, it skips to the next song on a playlist or album with every step I take. The only way to avoid this is to hold my ph...

  • Newbie
  • I have Spotify Premium and have found it to be incredibly glitchy. If I try to listen to it while on a walk or, god forbid, on a run, it skips to the next song on a playlist or album with every step ...
  • user-removed
  • Not applicable
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Advanced settings for Discover Weekly?

Sorry if this is a repost of a similar idea, I can't find it anywhere in the community. My husband likes to use my spotify account for his own listening, and it's not stuff I would usually choose. This has caused my "Discover Weekly" playlist to be j...

  • Newbie
  • Sorry if this is a repost of a similar idea, I can't find it anywhere in the community.    My husband likes to use my spotify account for his own listening, and it's not stuff I would usu...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Superuser Contribution Just want to listen to my own music!

Hi all, Am actually going insane, anytime I try and listen to music in my apartment, it is stopping and playing someones else's music i.e "laylas iphone" it is no one in my apartment. My wifi is password protected but the phone or computer will still...

  • Casual Listener
  • Hi all,   Am actually going insane, anytime I try and listen to music in my apartment, it is stopping and playing someones else's music i.e "laylas iphone" it is no one in my apartment. My wif...
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Do cheaper, low end smart watches control the Spotify app? Play/pause etc etc...

I've not got the need, nor the budget, for the latest smart watch. All I need/want is to be able to play and pause from my wrist without taking my phone out of my inside pocket. Something along the lines of the controls you would have with the corded...

  • Newbie
  • I've not got the need, nor the budget, for the latest smart watch. All I need/want is to be able to play and pause from my wrist without taking my phone out of my inside pocket. Something along ...
  • 860 Views
  • 0 replies
  • 0 likes
  • 860 Views
  • 0 replies
  • 0 likes

Spotify offline when on 4G, but all other apps connect OK

HiI am a Premium Member with a OnePlus 3T. Running OxygenOS 4.1.7 / Android 7.1.1. Using Spotify 8.4.17.640 armv7. I've recently had a problem where Spotify reports "No internet connection available" when I am connected to 4G. All works fine when con...

  • Casual Listener
  • Hi I am a Premium Member with a OnePlus 3T. Running OxygenOS 4.1.7 / Android 7.1.1. Using Spotify 8.4.17.640 armv7.   I've recently had a problem where Spotify reports "No internet connection...
  • Meirchen
  • Newbie
  • 760 Views
  • 1 replies
  • 0 likes
  • 760 Views
  • 1 replies
  • 0 likes

Cannot download Spotify

I lived in Bosnia, which is not supported by Spotify, but I moved to Austria, which is, I changed my phone number, to an Austrian one, but I still cannot download it.

  • Newbie
  • I lived in Bosnia, which is not supported by Spotify, but I moved to Austria, which is, I changed my phone number, to an Austrian one, but I still cannot download it.
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Superuser Contribution No tengo la opción "almacenamiento"

Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X PlayAndroid 6.0.1Spotify versión 8.4.1.846Y mi memoria externa la uso...

  • Newbie
  • Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X Play Android 6.0....
  • 4422065589
  • Newbie
  • 4056 Views
  • 2 replies
  • 0 likes
  • 4056 Views
  • 2 replies
  • 0 likes

Help please.

"I have used spotifi for like 2 or 3 years now. I am having a problem I move my account to another phone and it's asking if I want to premium, I already was. I just moved it to another phone it won't let me do anything unless I go premium again. So I...

  • Casual Listener
  • "I have used spotifi for like 2 or 3 years now. I am having a problem I move my account to another phone and it's asking if I want to premium, I already was. I just moved it to another phone it won't...
  • Joe
  • Community Legend
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Spotify downloaded music has disappeared from One Plus 3

I have downloaded around 20 albums recently for offline listening. However one day last week all of them just disappeared. Anyone know why this has happened or how to avoid this happening in the future? It's very frustrating experience to have to go ...

  • Casual Listener
  • I have downloaded around 20 albums recently for offline listening. However one day last week all of them just disappeared. Anyone know why this has happened or how to avoid this happening in the futu...
  • rst-
  • Regular
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Change of Hub

Why happen this?

  • Newbie
  • Why happen this?
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes