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Songs not staying downloaded on phone

Songs not staying downloaded on phone

Recently got a new sony xperia xz1. It seems everytime I close the spotify app the  songs saved in 'Your songs' become undownloaded - on further testing it seems that losing connection to the internet also plays a part in this. I have to hit the download switch again to get them back. Sometimes when I reopen the app no songs appear at all. I have allowed the app storage permissions so I'm not sure why this keeps happening. I have a spotify premium account and did not have this issue on my previous android phone.

Was wondering if anyone could help as this sometimes leads to me having no music to listen to.

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1 Reply

Hi @StuartM2349!

 

Sorry to hear that. Check out the steps under “Downloads unexpectedly removed” here. They should help with this.

 

Could you also let us know if this happens only with your downloaded albums/tracks or also with your downloaded playlists?

 

Keep us posted.

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