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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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I can chose the song that I want one device but I can on an other

I have just recently connected 2 devices together but I can only chose which song from one device it's saying I need premium but I can chose on my other device please help

Newbie

I have just recently connected 2 devices together but I can only chose which song from one device it's saying I need premium but I can chose on my other device please help 

Joe

Community Legend

365 Views

1 replies

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Downloaded music disappears after turning into offline mode

I have downloaded more than 500 songs over the night for vacation. When I switched to offline mode all the music Went gone. Every time i try this process outcome Is same. On settings I can see that app Is using more than 1,6 GB . Nůž music isnt avail...

Newbie

I have downloaded more than 500 songs over the night for vacation. When I switched to offline mode all the music Went gone. Every time i try this process outcome Is same. On settings I can see that a...

takemehome4real

Regular

296 Views

1 replies

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Bug of two songs in the search bar

When I open my spotify and touch search and I search sometida song I have for example two songs with similar little and I open one the song that I opened show the picture of the second song, I move and is fix but I minimize the app Android open again...

Newbie

When I open my spotify and touch search and I search sometida song I have for example two songs with similar little and I open one the song that I opened show the picture of the second song, I move a...

277 Views

0 replies

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Spotify keeps changing to random playlists

For the last 2 weeks I've been having a reoccurring issue with the Spotify Android app. I'll be playing music from my library and it'll randomly stop and change to some random playlist. It's always music I've never heard of and wouldn't listen to oth...

Newbie

For the last 2 weeks I've been having a reoccurring issue with the Spotify Android app. I'll be playing music from my library and it'll randomly stop and change to some random playlist. It's always m...

Joe

Community Legend

2077 Views

1 replies

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[Android][Bluetooth] Metadata is not transmitted

Hello, When, a couple of months ago, I connected my Samsung S7 (no brand and always updated) in my BMW X3 over the Bluetooth connection, I thought I dreamt since I saw, for a few seconds, track and title appearing on the display of the car. After a s...

Newbie

Hello,  When, a couple of months ago, I connected my Samsung S7 (no brand and always updated) in my BMW X3 over the Bluetooth connection,  I thought I dreamt since I saw, for a few seconds...

606 Views

0 replies

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Downloaded songs

I have many songs and playlists downloaded for offline use on my android phone . I can use them for a bit but it always seems like they become not downloaded after a few days and then I have to re download them again. This is extremely time consuming...

Newbie

I have many songs and playlists downloaded for offline use on my android phone . I can use them for a bit but it always seems like they become not downloaded after a few days and then I have to re do...

302 Views

0 replies

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App stops playing after a song in playlist

In the last few days, the Android app has now begun to stop playing a playlist while connected to WIFI. It eventually starts back up again (for one song) but repeats the behavior. I havent changed anything on the phone, but it is very frustrating tha...

Casual Listener

In the last few days, the Android app has now begun to stop playing a playlist while connected to WIFI. It eventually starts back up again (for one song) but repeats the behavior. I havent changed an...

Doctor_Tact

Casual Listener

461 Views

4 replies

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Spotify Mini Player Concept

I'm on Spotify premium iv gotten a new phone but cannot log in with it .Just keeps offering me free trial.When I give my email address it's saying if logged on with Facebook all my stored music is gone I can't play music but payments are still being ...

Visitor

I'm on Spotify premium iv gotten a new phone but cannot log in with it . Just keeps offering me free trial. When I give my email address it's saying if logged on with Facebook all my stored music i...

Joe

Community Legend

372 Views

1 replies

0 likes

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When in offline mode, unavailable songs still try to play...

I have been using spotify for a little over a year now.I have all the songs i want to work while in my car downloaded so that they are available offline.I put spotify into offline mode, then go to library, then songs and click "shuggle play" at the t...

Casual Listener

I have been using spotify for a little over a year now. I have all the songs i want to work while in my car downloaded so that they are available offline. I put spotify into offline mode, then go t...

jarodhamm

Casual Listener

1269 Views

7 replies

2 likes

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Customization of playlists (cover and description box)

I have problem with my account. I can't open it in my phone the app write me something about trip and 14 days. And in my profile thewhwrite that I live in Bulgaria( I live in Ukraine, but for whole summer I was in bulgaria) please help me asap!!

Newbie

I have problem with my account. I can't open it in my phone  the app write me something about trip and 14 days. And in my profile thewhwrite that I live in Bulgaria( I live in Ukraine, but for w...

Joe

Community Legend

254 Views

1 replies

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Spotify Connect interfering with Podcast Addict

My wife and I use Spotify Premium. I was using the Windows desktop Spotify Premium program. My wife was in her car using Podcast Addict via Bluetooth. She called to complain that everytime a new song played on my desktop, Spotify would stop her music...

Newbie

My wife and I use Spotify Premium. I was using the Windows desktop Spotify Premium program. My wife was in her car using Podcast Addict via Bluetooth. She called to complain that everytime a new song...

1034 Views

0 replies

5 likes

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Solved!! Help me with my ghost playlist.

Dear folks, Today I restored a playlist I deleted last year. Now all the songs are unplayable and cannot be modified. Please help me with this issue. Thank you in advance for your time and support ;). Vannam

Music Fan

Dear folks,   Today I restored a playlist I deleted last year. Now all the songs are unplayable and cannot be modified. Please help me with this issue. Thank you in advance for your time and s...

VNNGYN

Music Fan

694 Views

2 replies

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Solved!! 8 Songs- is this an EP or an Album on Spotify

Hello, I have an artist, named Tyler Hilton who will be releasing 8 songs as an album in the next couple months. What is the minimum amount of songs that Spotify classifies as an Album vs an EP? In other words, will 8 songs be considered an EP or an ...

Newbie

Hello,    I have an artist, named Tyler Hilton who will be releasing 8 songs as an album in the next couple months. What is the minimum amount of songs that Spotify classifies as an Album...

Joe16

Regular

4595 Views

1 replies

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Targeted Ad

I got an ad that seemed to be a targeted ad for people with my healthcare insurance company and employer. How does Spotify know this, and whom do I contact for more info?

Newbie

I got an ad that seemed to be a targeted ad for people with my healthcare insurance company and employer.   How does Spotify know this, and whom do I contact for more info?

264 Views

0 replies

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Problema di accesso a Twitter

Salve, ho un Galaxy S7 Edge e non riesco a condividere la musica su Twitter (non riesco ad effettuare l'accesso a Twitter) esce la scritta "impossibile condividere su Twitter Riprova" Mi potete aiutare?

Casual Listener

Salve, ho un Galaxy S7 Edge e non riesco a condividere la musica su Twitter (non riesco ad effettuare l'accesso a Twitter) esce la scritta "impossibile condividere su Twitter Riprova" Mi potete aiuta...

Debril

Casual Listener

278 Views

1 replies

0 likes

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Fullscreen Artwork NOT displaying on Android

The Fullscreen artwork is no longer displaying on my Andrioid phone. Has this feature been removed or is the app malfunctioning on my phone after the last update? Since you dont share the release notes in the Whats New section when updating (very laz...

Casual Listener

The Fullscreen artwork is no longer displaying on my Andrioid phone.  Has this feature been removed or is the app malfunctioning on my phone after the last update?  Since you dont share the...

363 Views

0 replies

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Retrieve deleted playlists

Hi I've just separated with my wife. She's refusing to retrieve my playlists that she deleted, so that I can transfer them over to my own premium Spotify account. Is there any way to retrieve playlists that are in someone else's name? Please help it'...

Newbie

Hi I've just separated with my wife. She's refusing to retrieve my playlists that she deleted, so that I can transfer them over to my own premium Spotify account. Is there any way to retrieve playlis...

250 Views

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Se eliminan la seleccion de canciones añadidas a la cola

Cada vez que estoy en la opcion de añadi canciones a la cola, a medida que bajo para seleccionar mas, se quitan las ya seleccionadas y por ende se borra la opcion de añadir a la cola

Newbie

Cada vez que estoy en la opcion de añadi canciones a la cola, a medida que bajo para seleccionar mas, se quitan las ya seleccionadas y por ende se borra la opcion de añadir a la cola

286 Views

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Opção importar músicas não aparece em minha conta

Opção importar músicas não aparece em minha conta. Minha conta é família e outros membros tem essa opção.

Newbie

Opção importar músicas não aparece em minha conta. Minha conta é família e outros membros tem essa opção.

1322 Views

0 replies

6 likes

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Solved!! Lag/stuttering when display is turned off (Android-Samsung S6 Edge)

The music plays flawlessly when the display is on... But as soon as I turn the display off, the spotify music starts to lag/stutter. This occurs when connected to Wifi as well as 4G, the internet-type doesn't matter. All my songs are downloaded to my...

Casual Listener

The music plays flawlessly when the display is on... But as soon as I turn the display off, the spotify music starts to lag/stutter. This occurs when connected to Wifi as well as 4G, the internet-typ...

JaceCurran

Newbie

77012 Views

4 replies

3 likes

Android
Lag
Samsung
stutter
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