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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5475 Views

0 replies

7 likes

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Fullscreen Artwork NOT displaying on Android

The Fullscreen artwork is no longer displaying on my Andrioid phone. Has this feature been removed or is the app malfunctioning on my phone after the last update? Since you dont share the release notes in the Whats New section when updating (very laz...

Casual Listener

The Fullscreen artwork is no longer displaying on my Andrioid phone.  Has this feature been removed or is the app malfunctioning on my phone after the last update?  Since you dont share the...

364 Views

0 replies

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Retrieve deleted playlists

Hi I've just separated with my wife. She's refusing to retrieve my playlists that she deleted, so that I can transfer them over to my own premium Spotify account. Is there any way to retrieve playlists that are in someone else's name? Please help it'...

Newbie

Hi I've just separated with my wife. She's refusing to retrieve my playlists that she deleted, so that I can transfer them over to my own premium Spotify account. Is there any way to retrieve playlis...

250 Views

0 replies

0 likes

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Se eliminan la seleccion de canciones añadidas a la cola

Cada vez que estoy en la opcion de añadi canciones a la cola, a medida que bajo para seleccionar mas, se quitan las ya seleccionadas y por ende se borra la opcion de añadir a la cola

Newbie

Cada vez que estoy en la opcion de añadi canciones a la cola, a medida que bajo para seleccionar mas, se quitan las ya seleccionadas y por ende se borra la opcion de añadir a la cola

286 Views

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Opção importar músicas não aparece em minha conta

Opção importar músicas não aparece em minha conta. Minha conta é família e outros membros tem essa opção.

Newbie

Opção importar músicas não aparece em minha conta. Minha conta é família e outros membros tem essa opção.

1322 Views

0 replies

6 likes

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Solved!! Lag/stuttering when display is turned off (Android-Samsung S6 Edge)

The music plays flawlessly when the display is on... But as soon as I turn the display off, the spotify music starts to lag/stutter. This occurs when connected to Wifi as well as 4G, the internet-type doesn't matter. All my songs are downloaded to my...

Casual Listener

The music plays flawlessly when the display is on... But as soon as I turn the display off, the spotify music starts to lag/stutter. This occurs when connected to Wifi as well as 4G, the internet-typ...

JaceCurran

Newbie

77015 Views

4 replies

3 likes

Android
Lag
Samsung
stutter
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I cant play downloaded music offline

I can not play downloaded music when im offline. Songs appear as donwloaded with the green icon, but reproduction does not start.

Casual Listener

I can not play downloaded music when im offline. Songs appear as donwloaded with the green icon, but reproduction does not start.

Joe16

Regular

749 Views

4 replies

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Download das músicas

Meu celular tem 64gb e tem uns 50gb livres, eu coloquei pra fazer download das minhas músicas e quando peguei o celular apareceu um aviso que estava sem memória e não poderia continuar o download, alguém pode me ajudar com isso?

Newbie

Meu celular tem 64gb e tem uns 50gb livres, eu coloquei pra fazer download das minhas músicas  e quando peguei o celular apareceu um aviso que estava sem memória e não poderia continuar o downlo...

241 Views

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Spotify Connect and Podcasts

I use the Spotify Player on my Windows computer and control it from my Android phone(s). If I'm playing music then try to switch to a podcast, nothing happens. I have to go to the computer and select the podcast. Then the controls work until I try to...

Music Fan

I use the Spotify Player on my Windows computer and control it from my Android phone(s). If I'm playing music then try to switch to a podcast, nothing happens. I have to go to the computer and select...

439 Views

0 replies

0 likes

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Downloads on SDCard dissapear after reboot

Hi there, My 3mo trail expires today and I still have a major issue that I cannot accept as its very important to me. When I download playlists on my MicroSD card, its working fine and without any trouble. However, sometimes when I reboot my device, ...

Newbie

Hi there,   My 3mo trail expires today and I still have a major issue that I cannot accept as its very important to me.   When I download playlists on my MicroSD card, its working fine ...

368 Views

0 replies

1 likes

  • 368 Views
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Saved Albums keep on un-downloading themselves!

I've been a premium (family pack) user for years. Frustratingly, my downloaded albums, of which I have, currently 2,900 tracks, occasionally just all get un-downloaded. I can't figure out if there's a 'download all' setting as it takes me close to 20...

Newbie

I've been a premium (family pack) user for years. Frustratingly, my downloaded albums, of which I have, currently 2,900 tracks, occasionally just all get un-downloaded. I can't figure out if there's ...

211 Views

0 replies

0 likes

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Je ne peux pas transférer ma musique sur ma carte sd

Bonjour, je ne vois pas le bouton transférer pour mettre ma musique télécharger sur ma carte SD. Je suis sur Android Sony Xperia e5.Quelques screenshot si dessous ça pourrais vous aidez.Merci d'avance.Je n'ai pas le bouton J'ai téléchargé une playlis...

Casual Listener

Bonjour, je ne vois pas le bouton transférer pour mettre ma musique télécharger sur ma carte SD. Je suis sur Android Sony Xperia e5. Quelques screenshot si dessous ça pourrais vous aidez. Merci d'a...

665 Views

0 replies

1 likes

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No aparece la opción de almacenamiento en la tarjeta de memoria SD

Spoiler (Highlight to read)Ayer spotify cerro mi sesion en mi celular y tuve que reinstalar la aplicacion y ahora no me deja cambiar de almacenamiento a la SD alguien sabe como arreglar esoAyer spotify cerro mi sesion en mi celular y tuve que reinsta...

Newbie

Ayer spotify cerro mi sesion en mi celular y tuve que reinstalar la aplicacion y ahora no me deja cambiar de almacenamiento a la SD alguien sabe como arreglar eso

518 Views

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Only 10GB available on SDCard Storage

HI I am using Samsung Galaxy S8+ with a 64GB memory sdcard.on the Storage of the Spotify. it only show available 10GB available but the Total show the correct capacity of 59.5GB after format my sdcard have over 49GB of free storage... please help...i...

Casual Listener

HI I am using Samsung Galaxy S8+ with a 64GB memory sdcard. on the Storage of the Spotify.  it only show available 10GB available but the Total show the correct capacity of 59.5GB after format...

nicekit

Casual Listener

286 Views

1 replies

0 likes

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Someone has access to my account but I've exhausted all options

Long title, I know. I've been having this issue the past month. Basically, I keep finding random tracks added to my "Songs" list from someone that must have access to my account. I've changed my password and logged out everywhere but somehow I keep h...

Newbie

Long title, I know. I've been having this issue the past month. Basically, I keep finding random tracks added to my "Songs" list from someone that must have access to my account. I've changed my pass...

SpotCreated

Roadie

442 Views

1 replies

0 likes

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  • 1 replies
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No me aparece la opción de almacenar

Hola! No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la opción. Tambien quite la memoria y la volví a colocar y nada,...

Newbie

Hola!   No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la o...

853 Views

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2 likes

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démarrage demande compte premium

Bonjour, Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SPOTIFY me répond que seul les comptes premium peuvent le fair...

Casual Listener

Bonjour,   Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SP...

399 Views

0 replies

0 likes

Android
Pubnotbegin
pubquinedémarrepas
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Web Player prompted stops music and switches playlist

Hi all, When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a different playlist, nothing I have ever listened to. The most annoyin...

Newbie

Hi all,   When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a...

Joe

Community Legend

349 Views

1 replies

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Spotify Connect plays only one track on connect device then reverts back to original device

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back to my phone. Do not want to go back to the phone t...

Regular

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back...

285 Views

0 replies

0 likes

bug
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Album art doesn't show for synced local files

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player the album art does show, and if I open the file wi...

Newbie

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player...

405 Views

0 replies

1 likes

  • 405 Views
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  • 1 likes