Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27646 Views
  • 59 replies
  • 23 likes
  • 27646 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870349 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870349 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24730 Views
  • 3 replies
  • 0 likes
  • 24730 Views
  • 3 replies
  • 0 likes

FIRE THE DEVELOPER TEAM, FOR CHRIST'S SAKE

Ok, here's the deal... Ever since somewhere in june the Android Spotify app has turned to utter GARBAGE. On my case, it all started with an update, when, on my Galaxy S7 Edge - Android Marshmallow, the app made some crackling noises during songs. Sin...

  • Casual Listener
  • Ok, here's the deal...   Ever since somewhere in june the Android Spotify app has turned to utter GARBAGE.   On my case, it all started with an update, when, on my Galaxy S7 Edge - Andr...
  • Joe
  • Community Legend
  • 1676 Views
  • 8 replies
  • 0 likes
  • crackling
    disappear
    Issues
  • 1676 Views
  • 8 replies
  • 0 likes

Play music from android device or onecloud

Hi,Is there a way to add tracks saved on my phone or one drive to a playlist via the android app like you can on Google play music?At the moment I have to add a playlist via the Windows desktop player, then access it in the app.Thanks

  • Newbie
  • Hi, Is there a way to add tracks saved on my phone or one drive to a playlist via the android app like you can on Google play music? At the moment I have to add a playlist via the Windows desktop...
  • chickendippers
  • Newbie
  • 442 Views
  • 1 replies
  • 2 likes
  • 442 Views
  • 1 replies
  • 2 likes

No skips available

, lately I'm sign into Spotify and I'm not able to skip any songs which is weird I want to know maybe if you had a solution for me or why you would be doing this something wrong let me know if you can help thanks

  • Casual Listener
  • , lately I'm sign into Spotify and I'm not able to skip any songs which is weird I want to know maybe if you had a solution for me or why you would be doing this something wrong let me know if you ca...
  • itu_
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify is not working right

i have a real issue with spotify not working right. sometimes it does not load or takes a long time. other times it just shuts down for no reason. All the members of my plan have the same issues on their phones. we have tried everything from re-insta...

  • Casual Listener
  • i have a real issue with spotify not working right.  sometimes it does not load or takes a long time.  other times it just shuts down for no reason.  All the members of my plan have th...
  • Joe
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Spotify ad forces you to 'click here' to open browser to play ad

I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is annyoing because it happens when I'm driving or at th...

  • Newbie
  • I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is an...
  • Joe
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

not getting spotify controls on lock screen

i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing. for other apps it works fine. i have given all permissions as well. Any one faced this?

  • Casual Listener
  • i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing.  for other apps it works fine. i have given all permissions as well. ...
  • Joe
  • Community Legend
  • 2137 Views
  • 5 replies
  • 0 likes
  • 2137 Views
  • 5 replies
  • 0 likes

Can't start my Songs?

All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.

  • Casual Listener
  • All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.
  • Azerisblij
  • Newbie
  • 532 Views
  • 9 replies
  • 0 likes
  • 532 Views
  • 9 replies
  • 0 likes

Solved!! Spotify in South Africa on a Dutch device

Dear Spotify, I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registered device (Android system) and would really love to use my ...

  • Newbie
  • Dear Spotify,   I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registe...
  • Joe
  • Community Legend
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

Spotify not finding my samsung tv with spotify connect

I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all. With the removal of the spotify app from the samsung smart hub, spotify tells me to simply use spotify connect. If only. I ha...

  • Newbie
  • I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all.    With the removal of the spotify app from the samsung smart ...
  • Joe
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Músicas baixadas somem depois de atualizar

Toda vez que o spotify atualiza no meu celular, todas as músicas que já baixei, desaparecem e sou obrigado a baixar todas novamente. Isso está ficando chato, pois consome muito tempo, e toda vez que vou utilizar estou sem as músicas offline.As música...

  • Newbie
  • Toda vez que o spotify atualiza no meu celular, todas as músicas que já baixei, desaparecem e sou obrigado a baixar todas novamente. Isso está ficando chato, pois consome muito tempo, e toda vez que ...
  • Geremy
  • Newbie
  • 3338 Views
  • 1 replies
  • 7 likes
  • 3338 Views
  • 1 replies
  • 7 likes

App doesn't recognize chromecast

The android app hasn't been recognizing chromecast. I restart the app, reboot the chromecast, and it still doesn't work. I've got it working once after doing a combination of rebooting, unplugging chomecast. Is this a Spotify or Google problem? This ...

  • Casual Listener
  • The android app hasn't been recognizing chromecast. I restart the app, reboot the chromecast, and it still doesn't work. I've got it working once after doing a combination of rebooting, unplugging ch...
  • thompouce
  • Regular
  • 512 Views
  • 2 replies
  • 1 likes
  • 512 Views
  • 2 replies
  • 1 likes

shift in played number

Hello, There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface.This bug appears both at the ps3(XMB) and the samsung tv (smarthub, I think Android)Greeting...

  • Casual Listener
  •  Hello,   There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface. This bug appears both ...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Program erroe

Hello, There seems to be a crucial program crash when starting with playing/editing numbers at the tab 'your music'. At example, when removing a number from the playlist or the library, the following selected numbers will cause a shift of 1 or more i...

  • Casual Listener
  • Hello,   There seems to be a crucial program crash when starting with playing/editing numbers at the tab 'your music'. At example, when removing a number from the playlist or the lib...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Car AUX connectivity issue

I've seen similar posts to this pop up but none of which have actually solved my issue. I have a Sony Xperia Z. When I connect my AUX cable to my phone to play Spotify in my car nothing happens. I've tried the following: Uninstall/reinstall the appCl...

  • Newbie
  • I've seen similar posts to this pop up but none of which have actually solved my issue.   I have a Sony Xperia Z.  When I connect my AUX cable to my phone to play Spotify in my car nothin...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Spotify not loading

Hi guy's the Spotify app isn't loading the pages on my s8+ when I'm connected via the Wi-Fi although my computer on the same network is fine. When I switch to 3g it works fine. What do you think the problem could be?

  • Casual Listener
  • Hi guy's the Spotify app isn't loading the pages on my s8+ when I'm connected via the Wi-Fi although my computer on the same network is fine. When I switch to 3g it works fine. What do you think the ...
  • Nico
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Problems whit music

When i play my music after a few songs the music stop, and i don't know why.

  • Newbie
  • When i play my music after a few songs the music stop, and i don't know why.
  • RNRRT
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

MUSIC PROBLEMS! HELP!

Hello everyone!I certainly hope someone can help me. I have a lot of music on my Spotify which I listen to on my computer, on my smartphone and I cast from my smartphone to my tv. This music is offered by Spotify, it is not something I downloaded. So...

  • Roadie
  • Hello everyone! I certainly hope someone can help me.  I have a lot of music on my Spotify which I listen to on my computer, on my smartphone and I cast from my smartphone to my tv.  This ...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

premium issues on android

hi, i installed spotify on my g7 edge and upgraded to premium but it still says"free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i check the sub info when logging in to check acc settings.wh...

  • Newbie
  • hi, i installed spotify on my g7 edge and upgraded to premium but it still says "free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i chec...
  • Digby1998
  • Newbie
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Only 10GB available on SDCard Storage

HI I am using Samsung Galaxy S8+ with a 64GB memory sdcard.on the Storage of the Spotify. it only show available 10GB available but the Total show the correct capacity of 59.5GB after format my sdcard have over 49GB of free storage... please help...i...

  • Casual Listener
  • HI I am using Samsung Galaxy S8+ with a 64GB memory sdcard. on the Storage of the Spotify.  it only show available 10GB available but the Total show the correct capacity of 59.5GB after format...
  • nicekit
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes