Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194941 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536294 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
440145 Views
565 replies
37 likes
Hey all. I just updated my onplus 3 for the newest android version 8.0.0 Now when I exit Spotify (still playing in back) the music will lope down in sound level, and a second or two after, go back to default. This also happens if Spotify is the runni...
Hey all. I just updated my onplus 3 for the newest android version 8.0.0 Now when I exit Spotify (still playing in back) the music will lope down in sound level, and a second ...
384 Views
0 replies
0 likes
One ad in particular (officeworks) keeps getting stuck and i cant dismiss it. I have updated and reinstalled multiple times. It is always this ad. Sooo frustrated. I can see the screens changing behind the ad ie between home, library etc but cant acc...
One ad in particular (officeworks) keeps getting stuck and i cant dismiss it. I have updated and reinstalled multiple times. It is always this ad. Sooo frustrated. I can see the screens changing behi...
556 Views
0 replies
0 likes
I don't live where Spotify has officially released yet, so I use Tunnelbear VPN when logging into spotify.Normally I would log in through my facebook account, with my VPN on.I always ensure that my location's set to Canada, where I first got my accou...
I don't live where Spotify has officially released yet, so I use Tunnelbear VPN when logging into spotify. Normally I would log in through my facebook account, with my VPN on. I always ensure that ...
Casual Listener
7732 Views
5 replies
0 likes
buen dia, estuve buscando por un buen rato pero no encontre nada parecido a mi problema. resulta que tengo spotify premium, descargo las canciones para usarlas sin conexion y asi no gastar mi plan de datos, resulta y pasa que cada vez que salgo conec...
buen dia, estuve buscando por un buen rato pero no encontre nada parecido a mi problema. resulta que tengo spotify premium, descargo las canciones para usarlas sin conexion y asi no gastar m...
518 Views
0 replies
0 likes
Comment je pourrais faire pour que je puisse sauvegarder mes musiques sur mon téléphone portable mais quelles ne soit pas sauvegardées sur mon ipad étant sur le même compte ?
Comment je pourrais faire pour que je puisse sauvegarder mes musiques sur mon téléphone portable mais quelles ne soit pas sauvegardées sur mon ipad étant sur le même compte ?
Newbie
547 Views
2 replies
0 likes
Why does Spotify create so much cache on android phones? Fix it or loose customers.DC
Why does Spotify create so much cache on android phones? Fix it or loose customers. DC
Newbie
1404 Views
2 replies
3 likes
I use Spotify on a computer and on my Android phone. Everything that I play on my computer now displays on my phone. I have no need to use up data to see what I am well aware that I am listening to on my computer. I set the app to not "Show Notificat...
I use Spotify on a computer and on my Android phone. Everything that I play on my computer now displays on my phone. I have no need to use up data to see what I am well aware that I am liste...
Newbie
521 Views
1 replies
0 likes
I m portuguese. Eu uso o Spotify no Android ( xiaomi mi 6). Tenho Spotify Premium, tenho playlists e musica offline. Quando estou a ouvir musica e vou mudando de musicas constantemente, chega a um ponto em que posso alterar a musica, mas nao tenho so...
I m portuguese. Eu uso o Spotify no Android ( xiaomi mi 6). Tenho Spotify Premium, tenho playlists e musica offline. Quando estou a ouvir musica e vou mudando de musicas constant...
308 Views
0 replies
0 likes
I've had spotify premium for more than a year because i want to store offline files for car trips. I will download albums locally and all will be great - for about 2 weeks, then every single thing i've downloaded is gone. So, i must be using more dev...
I've had spotify premium for more than a year because i want to store offline files for car trips. I will download albums locally and all will be great - for about 2 weeks, then every sing...
Casual Listener
507 Views
1 replies
0 likes
I just downloaded the Android app and was given a terrible app with no browse button. I contacted support through the Spotify Cares Facebook page and was told tough you are part of a beta that you didnt opt in to. **bleep**. I cant browse through any...
I just downloaded the Android app and was given a terrible app with no browse button. I contacted support through the Spotify Cares Facebook page and was told tough you are part of a beta that you di...
720 Views
0 replies
0 likes
I bought a Huawei Mediapad T2 7.0 Pro tablet (7 "screen)For Spotify it is not a tablet but it is a smartphone.I can no longer listen to music in free mode.How do I make Spotify understand that my is a tablet and not a smartphone?Note: In the settings...
I bought a Huawei Mediapad T2 7.0 Pro tablet (7 "screen) For Spotify it is not a tablet but it is a smartphone. I can no longer listen to music in free mode. How do I make Spotify understand that ...
640 Views
0 replies
1 likes
Spotify does currently not support Max/Ultra power saving mode on android devices. It would be amazing if it did.
Spotify does currently not support Max/Ultra power saving mode on android devices. It would be amazing if it did.
1361 Views
0 replies
21 likes
I would like to report a bug in the android version of the spotify app. I have not bought spotify, thus I receive advertisements whilst using your app, which is fine. However today I was unable to search for a different artist whilst listening. When ...
I would like to report a bug in the android version of the spotify app. I have not bought spotify, thus I receive advertisements whilst using your app, which is fine. However today I was una...
806 Views
0 replies
1 likes
When I make a playlist private on my phone, it stays public on my laptop and vice versa. However it doesn't show up in my "public playlists". I just want to know if people can see what playlist I'm listening to and if they can access it even though i...
When I make a playlist private on my phone, it stays public on my laptop and vice versa. However it doesn't show up in my "public playlists". I just want to know if people can see what playlist...
Community Legend
466 Views
1 replies
0 likes
I was laying down ready to sleep when my Spotify starts playing music on it's own. It played the last song my brother played earlier. We have a shared account, however he was not playing the song nor was the app opened on my phone. Can anyone explain...
I was laying down ready to sleep when my Spotify starts playing music on it's own. It played the last song my brother played earlier. We have a shared account, however he was not playing ...
429 Views
0 replies
0 likes
Hello, i have been using spotify on my phone for a while now, but a few weeks ago the phone suddenly started dying in the middle of the day. After some testing i have pinned it down to spotify using a lot of battery (while not showing this in battery...
Hello, i have been using spotify on my phone for a while now, but a few weeks ago the phone suddenly started dying in the middle of the day. After some testing i have pinned it down to spotify using ...
450 Views
0 replies
0 likes
HiI have a playlist of ~1000 songs that i cant get to shuffle properly on my android device. I have tried changing the sort by but no matter what i do i cannot get a random shuffle. For instance if it's sorted by title my play queue will show songs s...
Hi I have a playlist of ~1000 songs that i cant get to shuffle properly on my android device. I have tried changing the sort by but no matter what i do i cannot get a random shuffle. For instance if...
357 Views
0 replies
0 likes
My whole library has gotten deleted numerous times. It does it just randomly not like when I update Spotify but just randomly.
My whole library has gotten deleted numerous times. It does it just randomly not like when I update Spotify but just randomly.
Not applicable
528 Views
2 replies
0 likes
I recently boarded a flight and prepared to listen to offline music - only to find that all of my offline music from dozens of artists had been removed from my phone.What is going on here? I saw some other posts stating that the OS could delete songs...
I recently boarded a flight and prepared to listen to offline music - only to find that all of my offline music from dozens of artists had been removed from my phone. What is going on here? I saw so...
Not applicable
2332 Views
5 replies
0 likes
