Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114278 Views

26 replies

4 likes

  • 114278 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229756 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229756 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588690 Views

79 replies

3 likes

  • 588690 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484022 Views

580 replies

42 likes

Account
Free
  • 484022 Views
  • 580 replies
  • 42 likes

Solved!!Superuser Contribution Músicas travam durante reprodução e aplicativo fecha sozinho

Músicas param de reproduzir do nada, e com muita frequência, já desinstalei e baixei novamente App mais não resolveu, alguem pode ajudar?

Newbie

Músicas param de reproduzir do nada, e com muita frequência, já desinstalei e baixei novamente App mais não resolveu, alguem pode ajudar? 

vitor_santosss

Newbie

28733 Views

12 replies

6 likes

  • 28733 Views
  • 12 replies
  • 6 likes

Some Local Files Won't Download

I have recently added some local files from my computer to my spotify playlist, and although most have successfully downloaded onto my phone, some just appear greyed out, and won't download.

Newbie

I have recently added some local files from my computer to my spotify playlist, and although most have successfully downloaded onto my phone, some just appear greyed out, and won't download.

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes

S7 edge ads won't dissapear

Hi I've a Samsung s7 edge and Spotify lately won't let me see anything apart of the advertisement. I can just see the song going on now but I can see the other menu because the advertisement is covering everything. I've tried to click dismiss but it ...

Newbie

Hi I've a Samsung s7 edge and Spotify lately won't let me see anything apart of the advertisement. I can just see the song going on now but I can see the other menu because the advertisement is cover...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Spotify is downloading Discover Weekly on cellural

Hello, after getting notification about high data usage I have noticed that Spotify is downloading Discover Weekly even when not on wifi!!! What is strange that other playlists don't behave like this. Of course my settings is download only when on wi...

Regular

Hello,    after getting notification about high data usage I have noticed that Spotify is downloading Discover Weekly even when not on wifi!!! What is strange that other playlists don't b...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

As of update 1/12-17, the app keeps playing music when force closed. FIX ASAP.

On top of the title, the app in general doesn't work properly. The entire app takes ages to load. Albums doesn't load. The app crashes and takes the phone with it. You have to force reboot the phone. & Spotify takes the SystemUI with it when it crash...

Gig Goer

On top of the title, the app in general doesn't work properly.    The entire app takes ages to load. Albums doesn't load.    The app crashes and takes the phone with it. You h...

Gurkburk

Gig Goer

644 Views

3 replies

0 likes

  • 644 Views
  • 3 replies
  • 0 likes

Solved!! Using Mobile data while reproducing in PC

Hi all, I have the same user in my mobile and my PC. I'm reproducing music in mi PC but, I don't know why, my mobile phone is using data. It seems that the mobile is sending the songs to the PC and I'm wasting my mobile data. Both devices are in diff...

Casual Listener

Hi all,   I have the same user in my mobile and my PC. I'm reproducing music in mi PC but, I don't know why, my mobile phone is using data. It seems that the mobile is sending t...

wisbond1975

Casual Listener

799 Views

2 replies

0 likes

  • 799 Views
  • 2 replies
  • 0 likes

Crash when creating playlist in a folder

Looks like my Spotify android app (on Samsung Galaxy S7) was updated overnight. Since then, whenever I try and create a playlist within a pre-exisiting folder, the app crashes. Creating playlists at the top level works fine. Adding tracks to playlist...

Casual Listener

Looks like my Spotify android app (on Samsung Galaxy S7) was updated overnight. Since then, whenever I try and create a playlist within a pre-exisiting folder, the app crashes.   Creating play...

cotsan

Casual Listener

1172 Views

5 replies

5 likes

  • 1172 Views
  • 5 replies
  • 5 likes

Facebook Messenger

Hi, as I use my Facebook account to login to my Spotify premium account all messages I receive via the Facebook messenger app appear in every single device that I am logged into Spotify on. Is there any way I can restrict the receipt of these message...

Casual Listener

Hi, as I use my Facebook account to login to my Spotify premium account all messages I receive via the Facebook messenger app appear in every single device that I am logged into Spotify on.   ...

IvorTollah

Casual Listener

2210 Views

2 replies

1 likes

  • 2210 Views
  • 2 replies
  • 1 likes

Gear S3 offline spotify playlist problem

After downloading my playlists to the watch on the Gear S3 I can play my music perfectly but at the day after it wont play any one of them untill I redownloading then over again.And to be clear those playlist marked as downloaded.There is any solutio...

Casual Listener

After downloading my playlists to the watch on the Gear S3 I can play my music perfectly but at the day after it wont play any one of them untill I redownloading then over again. And to be clear tho...

user-removed

Not applicable

611 Views

2 replies

1 likes

  • 611 Views
  • 2 replies
  • 1 likes

Linking Spotify with Facebook

I've been logging into Spotify with my email address for along time. Today I tried sharing a song on my Facebook from Spotify, but it didn't let me. When I click 'Connect to Facebook' I get a pop-up that says there's already a Spotify account linked ...

Newbie

I've been logging into Spotify with my email address for along time. Today I tried sharing a song on my Facebook from Spotify, but it didn't let me. When I click 'Connect to Facebook' I get a pop-up ...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Galaxy S7 Edge - SD-Card is set as storage location but music is saved internally

Hello, I use an Samsung Galaxy S7 Edge with an SD-Card and with Spotify Premium.Although I set the storage location in the Spotify App to the SD-Card, Spotify saves all the music to the internal storage which is getting full.Spotify says that the sto...

Casual Listener

Hello,   I use an Samsung Galaxy S7 Edge with an SD-Card and with Spotify Premium. Although I set the storage location in the Spotify App to the SD-Card, Spotify saves all the music to the in...

Nkidwell1259

Newbie

2472 Views

5 replies

0 likes

  • 2472 Views
  • 5 replies
  • 0 likes

Solved!! Client crashes playing Kendrick

Client crashes almost every time I play Kendrick Lamar's m.A.A.d City or Untitled 07. Hasn't happened with any other tracks so far. Please check it out.Not only does the client crash, but it brings the phone along with it - all kinds of apps crash al...

Casual Listener

Client crashes almost every time I play Kendrick Lamar's m.A.A.d City or Untitled 07. Hasn't happened with any other tracks so far. Please check it out. Not only does the client crash, but it brings...

Joe

Community Legend

801 Views

1 replies

0 likes

  • 801 Views
  • 1 replies
  • 0 likes

I don't find an album

Hello everyone...last days I opened Spotify to listen to the first album of Noel Gallagher's High Flying Birds...but I didn't find it. I'm from Uruguay and in other countries the album is avaliable. So...somebody can help me? What's the matter here?

Newbie

Hello everyone...last days I opened Spotify to listen to the first album of Noel Gallagher's High Flying Birds...but I didn't find it. I'm from Uruguay and in other countries the album is avaliable. ...

Joe

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Lost Gadget

A beautiful day / evening to you guys!I lost my tablet since Friday (Dec. 2, 2017). And I'm gonna ask you guys to detect my tablet by looking for its "the last time used" and "where is the tablet located from the last time it was used." To make it sh...

Newbie

A beautiful day / evening to you guys! I lost my tablet since Friday (Dec. 2, 2017). And I'm gonna ask you guys to detect my tablet by looking for its "the last time used" and "where is the tablet l...

Joe

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

[Bug] Shuffle play only shuffles through 7 random songs

When clicking the shuffle play button, 7 songs are selected, and a playlist of 100 items is created with only 7 unique songs.This should probably be fixed.

Casual Listener

When clicking the shuffle play button, 7 songs are selected, and a playlist of 100 items is created with only 7 unique songs. This should probably be fixed.

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Symphony X - Paradise Lost

Hello. This album is not available for me, although it shows the cover of it, I can't find it. Can someone help me?

Newbie

Hello.    This album is not available for me, although it shows the cover of it, I can't find it. Can someone help me?

Joe

Community Legend

805 Views

1 replies

0 likes

  • 805 Views
  • 1 replies
  • 0 likes

Using multiple devices

Hi i pay for premium and i have 3 devices linked to my account but 1 device will only play if i have internet connection, why is this? I thought on premium you could play on 3 devices without wifi if you have downloaded all your music?

Newbie

Hi i pay for premium and i have 3 devices linked to my account but 1 device will only play if i have internet connection, why is this? I thought on premium you could play on 3 devices without wifi if...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Playlist sorting options

are thre any way to sort the playlist by date(added) on the phone (android) like you can on your computer? i have a samsung s7 running android 7.0 atm

Newbie

are thre any way to sort the playlist by date(added) on the phone (android) like you can on your computer? i have a samsung s7 running android 7.0 atm 

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Wrong song displayed after each commercial

After each commercial the wrong song is displayed compared to the one you hear playing! Sometimes it does show the correct one for 1 second just after the commercial, but it shifts to some other song while keep on playing that first displayed song!so...

Music Fan

After each commercial the wrong song is displayed compared to the one you hear playing!   Sometimes it does show the correct one for 1 second just after the commercial, but it shifts to some o...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Problema de almacenamiento en Moto G3

Hola, hace poco cambie mi telefono y he adquirido un Moto G3 No Plus, el problema es que he querido pasar los datos a una Tarjeta SD externa y directamente la opcion de "Almacenamiento" no aparece y eso me impide descargar las canciones de mi bibliot...

Newbie

Hola, hace poco cambie mi telefono y he adquirido un Moto G3 No Plus, el problema es que he querido pasar los datos a una Tarjeta SD externa y directamente la opcion de "Almacenamiento" no aparece y ...

438 Views

0 replies

0 likes

  • 438 Views
  • 0 replies
  • 0 likes