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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 208 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution ¿Como borrar música descargada?

Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, pero borra todas las canciones, y yo solo quiero borra...

  • Newbie
  • Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, per...
  • IranjRojas
  • Newbie
  • 77839 Views
  • 32 replies
  • 3 likes
  • 77839 Views
  • 32 replies
  • 3 likes

Problem Logging in with android

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for more then 14 day, tell us where you are at spotify...

  • Casual Listener
  • I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Solved!! Playlist with online and offline files without downloading online ones

Hello, I created a playlist on Spotify Desktop. I first added my local files to this playlist.Afterwards, on my mobile phone I opened Spotify and began to download my local files from that playlist, to have them available for offline playing.Later I ...

  • Casual Listener
  • Hello,   I created a playlist on Spotify Desktop. I first added my local files to this playlist. Afterwards, on my mobile phone I opened Spotify and began to download my local files from that...
  • Joe
  • Community Legend
  • 1743 Views
  • 3 replies
  • 0 likes
  • 1743 Views
  • 3 replies
  • 0 likes

Spotify Free Freeze on Ads

Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phoneI have uninstalled and re-installed the app, it did not solve the issue.My device is a Moto ...

  • Casual Listener
  • Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phone I have uninstalled and re-installed the...
  • j_yoa
  • Newbie
  • 5645 Views
  • 9 replies
  • 3 likes
  • 5645 Views
  • 9 replies
  • 3 likes

Shuffle play skips to "suggested songs"

When I press "shuffle play" on an album, it doesn't play the album, it just plays "suggested songs". Same happens with an artist.

  • Casual Listener
  • When I press "shuffle play" on an album, it doesn't play the album, it just plays "suggested songs". Same happens with an artist.
  • SuperSuit12
  • Casual Listener
  • 687 Views
  • 2 replies
  • 0 likes
  • 687 Views
  • 2 replies
  • 0 likes

Solved!! Annoying snow effect

ho folks Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this? thanks and have good one. Lugi

  • Casual Listener
  • ho folks  Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this?   th...
  • annoyed8383
  • Newbie
  • 5480 Views
  • 22 replies
  • 1 likes
  • 5480 Views
  • 22 replies
  • 1 likes

Problem with storing data to SD card

I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage use in the app permissions category. I can't find t...

  • Casual Listener
  • I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage ...
  • Joe
  • Community Legend
  • 706 Views
  • 5 replies
  • 0 likes
  • 706 Views
  • 5 replies
  • 0 likes

Connection-Problems with Streaming & Bluetooth (Galaxy S7, Android 7.0)

Hello! I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs stutter from time to time for 0,5 to 2 seconds. I am using a Sams...

  • Casual Listener
  • Hello!    I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs...
  • Joe
  • Community Legend
  • 704 Views
  • 3 replies
  • 0 likes
  • 704 Views
  • 3 replies
  • 0 likes

Incorrect Bluetooth Track Info

Hi,I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. This happens whether I skip forwards or backwards. Oddly...

  • Newbie
  • Hi, I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. Thi...
  • gilcohen84
  • Gig Goer
  • 573 Views
  • 2 replies
  • 1 likes
  • 573 Views
  • 2 replies
  • 1 likes

Solved!! Stops playing randomly with power saving on.

Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides to do it again. I've noticed that if my screen isn...

  • Regular
  • Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides...
  • Joe
  • Community Legend
  • 85242 Views
  • 10 replies
  • 4 likes
  • 85242 Views
  • 10 replies
  • 4 likes

Gear S3 Frontier Fail

I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. As a result I have been attempting (with a degree o...

  • Newbie
  • I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. ...
  • 530 Views
  • 0 replies
  • 1 likes
  • 530 Views
  • 0 replies
  • 1 likes

Missing Metal

Noticed that Hearteater by To The Grave is gone from from my playlist and the Album itself, any reason why? Honestly really annoyed that Spotify has removed one of my favourite songs on the app...

  • Newbie
  • Noticed that Hearteater by To The Grave is gone from from my playlist and the Album itself, any reason why? Honestly really annoyed that Spotify has removed one of my favourite songs on the app...&nb...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Why are there two UIs for radio, and why do they have the like/dislike buttons on opposite sides?

I listen to music at work, so I need to be quick when liking songs, this stupid discrepency has had me dislike some really great songs, and beacuse you don't have a menu for that, nor do you let us like songs by merely searching, it's a pretty hard m...

  • Newbie
  • I listen to music at work, so I need to be quick when liking songs, this stupid discrepency has had me dislike some really great songs, and beacuse you don't have a menu for that, nor do you let us l...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Superuser Contribution Noise at beginning of tracks.

I'm experiencing an audible burst of noise at the beginning of each track. when casting Spotify from my Android phone to a hifi amplifier. Casting flac and mp3 files are unaffected. Similarly casting Spotify from my Windows 10 desktop via the Chrome ...

  • Casual Listener
  • I'm experiencing an audible burst of noise at the beginning of each track.   when casting Spotify from my Android phone to a hifi amplifier. Casting flac and mp3 files are unaffected. Simil...
  • phice_2000
  • Newbie
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

See downloaded but not saved music

Hello, I have downloaded several albums onto my phone in the last year which I didn't save to my Spotify library. Is there a way to see a list of these? Some I would like to save to my library now. I can filter to see downloaded files but it only sho...

  • Newbie
  • Hello, I have downloaded several albums onto my phone in the last year which I didn't save to my Spotify library. Is there a way to see a list of these? Some I would like to save to my library now. I...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Spotify Play Queue is missing 'REMOVE' button

I have an aneroid phone. I have had spotify for over a year so I know that I can skip songs through the queue, but what happened to the 'REMOVE' button in the queue? All it's doing now is highlighting the songs grey. I also recently updated the app.

  • Regular
  • I have an aneroid phone. I have had spotify for over a year so I know that I can skip songs through the queue, but what happened to the 'REMOVE' button in the queue? All it's doing now is highlightin...
  • anna3321
  • Regular
  • 746 Views
  • 5 replies
  • 0 likes
  • 746 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't find discover weekly

I used to always find it on my froint page but never used it. Now i'n interested but i can't find it anywhere. I tried search and still can't find it. How can i fix this problem?

  • Newbie
  • I used to always find it on my froint page but never used it. Now i'n interested but i can't find it anywhere. I tried search and still can't find it. How can i fix this problem?
  • user-removed
  • Not applicable
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con mi cuenta

Mi cuenta cierra sesión en mi celular Android Moto G4 y cuando me pide continuar con la sesión mis canciones descargadas fueron eliminadas, no puedo reproducirlas en offline, ya intenté reinstalar la app, borre mis diapositivos offline y volví a acti...

  • Newbie
  • Mi cuenta cierra sesión en mi celular Android Moto G4 y cuando me pide continuar con la sesión mis canciones descargadas fueron eliminadas, no puedo reproducirlas en offline, ya intenté reinstalar la...
  • user-removed
  • Not applicable
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify undownloads my songs randomly

Hello all, I'm in need of your urgent help guys.I've been using spotify for one year, everything was fine until yesterday. Strangely all my songs were undowloaded by the app. I redownloaded them and again they have been undownloaded.... Does anybody ...

  • Newbie
  • Hello all,   I'm in need of your urgent help guys. I've been using spotify for one year, everything was fine until yesterday. Strangely all my songs were undowloaded by the app. I redownloade...
  • user-removed
  • Not applicable
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wachtrij is niet zichtbaar

De optie om de wachtrij te zien is voor mij niet zichtbaar. Telefoon is Samsung Galaxy S7 edge. Weet iemand wellicht hoe dit kan?

  • Newbie
  • De optie om de wachtrij te zien is voor mij niet zichtbaar. Telefoon is Samsung Galaxy S7 edge. Weet iemand wellicht hoe dit kan?
  • user-removed
  • Not applicable
  • 2148 Views
  • 1 replies
  • 0 likes
  • 2148 Views
  • 1 replies
  • 0 likes